Taking Training to Your Partners: Role of eLearning Standards

When you need to deliver training to your partners, are you reaching them where they are?

As technologies and products become more advanced, needing to train your customers on your products is increasingly important. And L&D departments are becoming more involved in developing external training content.

Creating, sharing, and maintaining product training is critical, but managing this can quickly become complicated when working with multiple companies, eLearning standards, and systems.

When creating a customer education program, you need a strategy for handling the different system behaviors and customer experiences. This session discusses the technical considerations for distributing training across multiple systems, including the importance of eLearning standards and which ones are more prevalent in different industries - it's not a one-size-fits-all.

This session will help with you better understand:

• What an extended enterprise model supports, and the potential value it can bring.
• Why eLearning standards are important and which ones are most prevalent in different industries.
• Available options and tools that support an extended enterprise, cross-platform customer education model.
• Technical considerations and solutions to support distributing your training content.
• Supporting content version control and centrally managing training content across platforms.