Technical Support (Adobe Connect)

System Set-up and Configuration

Currently, the Learning Guild is using Adobe Connect 11.0. View the System Requirements. If you are participating in an Online Conference, you will need to have a computer headset or speakers connected to your computer to hear the audio. A microphone is not required.

To ensure that your participation in a Guild Online Conference is successful, please run the Adobe Connect diagnostic test on your Mac or Windows computer at least two hours before the start of the event.

The diagnostic test will ensure:

You have a high-speed broadband or better Internet connection.
Your computer meets the system requirements for Adobe Connect 11.0.
Your computer has the appropriate Connect Meeting Application installed, if applicable.
Your browser is compatible with Adobe Connect.

Adobe Connect Mobile

The Adobe Connect Mobile app allows you to use mobile devices—instead of or in addition to desktop and laptop computers—to attend and participate in Online Event sessions and Adobe Connect-hosted webinars. To learn more about and optionally install Adobe Connect Mobile, visit https://helpx.adobe.com/adobe-connect/adobe-connect-mobile-help.html . Please note that due to the wide range of available operating systems and devices, Guild staff have limited capability in troubleshooting Adobe Connect Mobile issues. We highly recommend that you test your mobile device in parallel with a desktop or laptop computer before you rely fully on your mobile device. Also, because mobile devices generally rely on wireless network connections, be aware that you might experience more audio and general connection issues than on a wired computer.

Questions?

To help ensure your successful participation in the Online Conference, The Learning Guild is here for you. If you have used all the resources listed above and are still having difficulty, please send an email to OnlineEvents@learningguild.com or call 1.707.566.8990 x355.

Please note that our busiest time for providing support is during the 15 minutes before and after the beginning of each opening session.