As your company scales, are you being asked to deliver more training without additional resources? It might be time to expand capacity by training your company's SMEs in effective training delivery.
This session explores steps you can take to help SMEs develop training facilitation skills. We will share our journey as we designed, deployed, and refined a program to prepare employees with extensive product knowledge, but not instructional experience, to deliver training sessions. We will discuss how we worked cross-functionally to integrate the program into the SME onboarding process to:
- Ensure consistent and increased capacity for educating customers
- Strengthen business relationships by bolstering interpersonal skills
- Drive ROI for the company
You will leave this session with a plan to take your train-the-trainer program from idea through pilot to a fully developed program that leverages cross-functional partnerships to expand L&D capacity without additional headcount. We’ll also share proven methods of enabling SMEs to deliver training, pitfalls to avoid, and tips for marketing your program to SMEs.