Organizational knowledge is the lifeblood of any organization, and managing it can make the difference between enterprise success and failure.
In Managing Organizational Knowledge, Marc J. Rosenberg and Steve Foreman explore the potential of knowledge management (KM) and what it means for organizational learning. KM is defined and distinguished from other training and learning approaches; differing perspectives are presented; an overview of a typical knowledge management system’s key components and technologies is provided; KM project steps and evaluation strategies are highlighted; and several case studies are presented. Finally, the authors discuss the future of KM and also provide an assessment tool to help you identify any “telltale signs” that your KM approach is in trouble. With these assessment results, you can prioritize and focus your organization’s KM work on the areas of greatest urgency and payoff.