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a project manager for SoftAssist, Karen Beckman oversees the development of more than 35 courses per year from inception to delivery, and is responsible for keeping projects on track and viable. Over the last 20 years, Karen has honed her skills on projects for Novartis Pharmaceutical, Merck, Terumo, Walgreens, Reckitt Bensicker, Connexin Software, the University of Pennsylvania Health System, and many others. Karen believes that the most important factors in project management are effective communication, establishing proper expectations, maintaining project scope, gaining client confidence, and celebrating successes.