Today, the concept of mobile is not reserved for a specific technology or for a select group of people. Mobility is now the norm for our work and our lives. In our business, mobile is much more than training on the go. But what role does mobile performance support play in the overall picture?

In this session you will explore where mobile learning and, more importantly, mobile performance support fit as part of a comprehensive learning and performance ecosystem. You will discuss our need to think bigger than courseware—classroom or online, bigger than performance support tools or social media, and bigger than even the training department. You will examine the new view of mobility in our field and explore how it will change us. You will leave this session with better understanding of where mobile performance support fits in the context of your overall learning and performance strategy.

In this session, you will learn:

• What mobile performance support is and what it isn’t
• Why mobile technology lends itself well to performance support
• The role mobile performance support plays in a learning and performance ecosystem
• How mobile technologies have changed the way we live and work.

Audience:
Novice designers, developers, project managers, and managers.

Technology discussed in this session:
Mobile technology, performance support applications.

When thinking about training and performance support, it should not be an either /or proposition. The most effective mobile learning solutions should provide ways to support both! During the Mobile Training Implementation Framework (MoTIF) research project, ADL collected data and feedback from many mLearning and performance support experts. One of the tools developed as part of this effort is a new reference model for mLearning design.

 In this session you will learn about the mLearning Reference Model, which embodies and integrates mobile learning constraints and best practices at the fundamental level of the design process itself, leading the ISD to consider using alternative learning approaches, unique mobile device capabilities, and leveraging context and usage patterns of users in ways that desktop DL and classroom learning do not usually address. The model is designed as a support tool for ISDs, with flowcharts and outlines guiding the user through the process.

In this session, you will learn:

• Information and insights gleaned through literature reviews, focus groups, and surveys on mLearning design and mobile performance support
• About ADL’s Mobile Training Implementation Framework research project and the how the reference model was created
• How to use the mLearning Reference Model for authoritative, comprehensive guidance on mLearning and performance support design
• How to determine when mobile content can be designed to support both training and performance support objectives

Audience:
Novice and intermediate designers and project managers.

Technology discussed in this session:
Mobile Learning Instructional Design Reference Model (ADL custom desktop application).

The federal government faces numerous circumstances that make adopting and offering mLearning, training, and performance solutions challenging. There are also expectations that government products should be made available to the public. In light of that, the Advanced Distributed Learning (ADL) initiative, a Department of Defense initiative focused on furthering distributed and remote learning, training, and performance support in government and in civil society, will provide an overview of various mLearning projects and their open source products.

In this session you will be introduced to several mLearning, training, and performance support applications and collaborative projects, as well as some examples that will inspire solutions for your own mobile challenges. You will be introduced to tools and resources that you can use for mobile projects and in instructional design processes. You will also learn how you can participate in various efforts that are pioneering the future of learning technology.

In this session, you will learn:

• How various government projects and mobile application solutions are approaching unique mLearning challenges
• Of various ADL-sponsored efforts to advance learning technologies, including mLearning
• About ways that you can participate in communities that are advancing mLearning
• About tools and resources that support mLearning design, which are available for inclusion in your own projects

Audience:
Novice designers, developers, project managers, and managers.

Technology discussed in this session:
Transition Assistance Program personal assistant mobile performance support and training application; Joint Knowledge Online mobile course and learning resource delivery mobile application; and other mobile applications, if necessary.

It isn’t enough to build performance support solutions that are instructionally and technologically sound. Motivation and engagement are essential to ensure actual organizational impact. Engagement and creativity can be engineered and trained. They can also be incorporated into the actual design of learning and performance solutions. 

In this session you will gain an overview of the discipline and research around curiosity, creativity, and engagement. You will learn how curiosity, creativity, and engagement can be intentionally incorporated into the overall organizational learning and performance strategy and you will assess your own thinking profile to determine your own preferences in the areas of curiosity, creativity, and engagement. 

In this session, you will learn:

• About research related to curiosity and creativity as it applies to engagement
• How you can intentionally foster these traits
• How to enhance your strategy via creativity and curiosity
• How to assess your own creativity and curiosity. 

Audience:
Intermediate and advanced managers and directors. 

Technology discussed in this session:
N/A

Trainers have all seen the “light come on” when participants really get a point from the training. The trainers wonder if they’ll remember it in a few days or weeks when they encounter a need for that knowledge. Over the years, trainers have all built job aids, tools, and refreshers, and provided follow-up coaching in person, online, and on the phone with varying degrees of success. Apps and mobile phones offer a new way for the participant to keep the knowledge close at hand.

In this session you will be provided with a high-level overview of the app market and a step-by-step guide to building an app that acts as a performance support tool. You will examine examples of job aids that have been made into apps. You will leave this session understanding how mobile technology opens up an entirely new world for using the medium of apps to build job aids.

In this session, you will learn:

• The current and future state of mobile apps
• The potential of mobile apps in training
• How to use mobile apps to support your training
• The process of building a mobile app

Audience:
Novice and intermediate designers, developers, project managers, and managers.

Raytheon Professional Services had as a client a global company that has a distributed workforce diagnosing and repairing technical equipment at their customers’ stores. The client wanted to provide a mobile solution to its workforce to allow them to improve upon their key business metrics.

In this session you will explore a case study of how Raytheon worked with its client to design an electronic performance support system (EPSS) solution to address the client’s needs via a mobile learning strategy. You will learn how the adoption of both mobile and EPSS solutions has enabled its client to put the right level of information and learning in the hands of the learner/worker at the point of use. You will discover how this solution has enabled the use of hard data results to drive improvements to overall business performance and to transition to a more business-centric focused learning model.

In this session, you will learn:

• How to transform learning with analytics, technology and innovation
• How to focus on business results and not just learning results
• How mobile learning and an electronic performance support system (EPSS) work together
• The design and technical requirements to developing and deploying mobile learning solution

Audience:
Intermediate and advanced managers and directors.

Technology discussed in this session:
EPSS solutions; mobile devices, specifically tablets in an xAPI-managed system.