Kick-start your day—and your networking—with Morning Buzz, the popular early-bird discussions held each morning of the conference. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day—and your networking—with Morning Buzz, the popular early-bird discussions held each morning of the conference. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day—and your networking—with Morning Buzz, the popular early-bird discussions held each morning of the conference. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day—and your networking—with Morning Buzz, the popular early-bird discussions held each morning of the conference. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day—and your networking—with Morning Buzz, the popular early-bird discussions held each morning of the conference. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day—and your networking—with Morning Buzz, the popular early-bird discussions held each morning of the conference. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

A killer app has been defined as any computer program that is so necessary or desirable that it proves the core value of some larger technology, such as computer hardware, a gaming console, software, or a programming language. Where is the killer app for massive open online courses (MOOCs)? Even though higher education is available for more learners now than ever before and at little or no cost, MOOCs and other innovative online formats for higher education are struggling with completion rates. Online engagement will continue to struggle unless purpose is addressed.  

In this interactive session, you will explore what’s missing from MOOCs that is holding them back from becoming the next killer app for education. You will learn to review completion statistics and analyze completion rate trends. You will leave this session having discovered why purpose will be the next killer app that propels MOOCs to widespread acceptance and success, and how to embed it into the learning programs you build. 

In this session, you will learn:

• What is meant by purpose in online learning
• Why purpose so critical to the success of an MOOC or other online learning
• How to discover a learner’s motivations for online learning
• How to use completion statistics and completion data effectively 

Audience:
Novice and intermediate designers, project managers, managers, and VPs.

Technology discussed in this session:
Mobile education.

Mobile devices and applications have finally worked their way into the learning landscape, enabling organizations of all sizes to leverage modern wireless wonders to deliver training, performance support, and business communications to their on-the-go workers. Great devices and rapid technology adoption don’t always outweigh the myriad challenges that hold back mLearning projects, from scaling from smaller pilots to larger implementations. Next-generation ecosystems require next-generation tools, approaches, and teams to ensure adoption, continued utilization, and success.

In this session you will be empowered to move beyond newly minted mobile learning strategies to start applying an array of valuable lessons learned from case studies across industries and geographies. You will learn what works and what doesn’t and where hype ends and reality begins. You will explore proven processes for selecting the right tools, devices, audiences, and objectives that can bring experience and confidence to training teams who have yet to introduce mobile options to address their field training, performance support, and business communications needs.

In this session, you will learn:

• Which mobile devices are practical for on-the-go learning
• Which authoring tools, libraries, and media types are effective for mobile
• Why yesterday’s approaches to progress tracking and reporting fail to meet tomorrow’s cloud-based demands
• Why mobile learning project teams are bigger, broader, and more multidisciplinary than their traditional online counterparts

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Apple iOS, Android, BlackBerry, and Microsoft Windows Phone.

Developing mobile learning solutions can become complicated if you’re not careful. One wrong turn can leave you mired in extra work you didn’t anticipate. Sometimes this happens due to design decisions. In other cases, the problem stems from choosing the wrong tool, failing to set up templates properly, or any number of other issues.  

In this session, participants will explore the complexity of developing mobile learning solutions via real-world examples of problems faced during development of actual mobile learning courses and performance support tools. You will examine courses and tools, as well as issues that made the development more complex than it needed to be. You will have an opportunity to formulate your own solutions to the problems, and review the specific steps to reduce the complexity.

In this session, you will learn:

• The impact of choosing the wrong type of tool for the task
• Techniques for making templates easier to use
• Tips for efficient mLearning programming in a variety of authoring tools
• Proven approaches to troubleshooting problems when they arise

Audience:
Intermediate and advanced developers.

Technology discussed in this session:
Articulate Studio, Articulate Storyline, Lectora, Captivate, HTML5, and JavaScript.

While widely used for performance support and learning outside the classroom, and increasingly within K-12 classroom-based environments, mobile devices have not been widely exploited for use in adult classrooms. Even though use cases are not always obvious, the affordances of mobile devices offer great opportunity for supplementing classroom-based learning.

In this session you will explore creative uses of mobile devices in the adult learner classroom. You will examine specific ways to use mobile devices to enhance learning and how to design lessons to effectively integrate mobile devices. You will discuss how the affordances of mobile devices affect learning strategies. You will leave this session with actionable ideas for implementing mobile learning in the classroom for adult learners.

In this session, you will learn:

• How mobile devices can be leveraged to support classroom-based learning environments
• How to effectively design a classroom-based lesson for adult learners that uses mobile devices
• The most effective and useful apps for classroom-based learning
• How to design your overall mobile strategy for classroom-based learning

Audience:
Novice designers, project managers, and managers.

Technology discussed in this session:
N/A

A mobile device affords the ability for a personal experience, such as the apps one chooses, the way the device is organized, preferred media types, the means of communication, and more. People are used to customizing their devices to make their lives easier and to be more efficient. When it comes to training and improving performance, however, people are asking for the same customizability to personalize their learning experience to get exactly what they want/need, when they need it.

In this session you will combine what is known from existing research and learning theories for adult learners to present an overall vision for personalized learning through mobile devices. You will explore how to create an environment in which users can determine their own learning and performance needs and choose existing resources to meet those needs. You will explore how learners can create their own content and organize it as they please. You will leave this session with ideas for how to create a mobile learning experience that is personal to each of your users.

In this session, you will learn:

• What a personal learning environment is and how we can create one on our mobile devices
• How learning can be enhanced and performance can be improved through personalized mobile experiences
• What adults who already use their mobile device to improve their performance say they need in order to enhance their learning
• What types of apps and mobile content can be created to promote a more personalized experience
• How innovations in technology can be combined with adult learning theories to provide a personal approach to enhancing performance

Audience:
Novice and intermediate designers, project managers, and managers.

Technology discussed in this session:
Apple and Android tablets.

Raytheon Professional Services had as a client a global company that has a distributed workforce diagnosing and repairing technical equipment at their customers’ stores. The client wanted to provide a mobile solution to its workforce to allow them to improve upon their key business metrics.

In this session you will explore a case study of how Raytheon worked with its client to design an electronic performance support system (EPSS) solution to address the client’s needs via a mobile learning strategy. You will learn how the adoption of both mobile and EPSS solutions has enabled its client to put the right level of information and learning in the hands of the learner/worker at the point of use. You will discover how this solution has enabled the use of hard data results to drive improvements to overall business performance and to transition to a more business-centric focused learning model.

In this session, you will learn:

• How to transform learning with analytics, technology and innovation
• How to focus on business results and not just learning results
• How mobile learning and an electronic performance support system (EPSS) work together
• The design and technical requirements to developing and deploying mobile learning solution

Audience:
Intermediate and advanced managers and directors.

Technology discussed in this session:
EPSS solutions; mobile devices, specifically tablets in an xAPI-managed system.

For years Flash videos have been the Internet standards for video delivery. But with the emergence of mobile web, video publishers face a fragmented environment consisting of multiple video formats that make it more difficult to reach that audience. There is no magic fix to this problem. We need to go back to the drawing board, drop some formats that are irrelevant, and adopt new standards in order to stay current and deliver platform agnostic media.

In this session you will explore how the adoption of new streaming protocols and a smart player have enabled one company to reach the 35 percent of mobile users who were not able to view our media content. You will learn how its videographers, integrators, and server administrators had to re-adjust their daily tasks and acquire new techniques in order to face and overcome these challenges. You will leave this session understanding how this new workflow results in a more streamlined process, producing one format with three different bitrates—HD, medium-res. and low-res—so that all bandwidth would be covered.

In this session, you will learn:

• New video standards for mobile
• How to adopt true streaming protocols for mobile devices
• How to optimize videos to accommodate mobile bandwidth
• About server setup for mobile delivery

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Adobe Media Server 4.5; encoding tools for the MP4 format, like HandBrake and FastTrack; editing manifest files like .m3u8 and F4M; delivery videos to iPads and iPhones devices; and streaming protocols like HDS and HLS.

Rent-A-Center has always prided itself on being a pioneer in the rent-to-own industry. In an effort maintain its competitive advantage and significantly increase its customer base, Rent-A-Center decided to occupy the smartphone space. This initiative would require an innovative and revolutionary training strategy to introduce this product line.

The key factor that made this training so cutting edge and dynamic was the fact that the entire instructor-led presentation was delivered entirely via smartphone. There were several best practices that made this blended approach not only unique but impactful to the learner, ultimately leading to a successful deployment and award-winning training initiative, the mobile revolution.

In this session, you will learn:

• The innovative approach Rent-A-Center used in designing for mobile delivery
• The best practices used during this blended strategy
• How to utilize smartphones for delivery
• How to use this case study to implement progressive training solutions

Audience:
Intermediate designers, developers, project managers, and managers with a basic understanding and foundation of instructional design principles.

Technology discussed in this session:
Smartphones.

Instructional designers are constantly in the process of considering which tools to use in order to best meet the training and development needs of their clients, customers, or learners. Without carefully reviewing the affordances of technologies, instructional design professionals could negatively impact the effectiveness of their educational intervention, lose time, or create a poor design. 

In this session you will be provided with a framework and just-in-time mobile resource for determining how to match available mobile and learning technologies to their ultimate learning objectives. You will learn why each technology has its advantages and disadvantages. You will understand how choosing the wrong technology can lead to frustration and unnecessary time expenditures, and can negatively impact the user experience. You will leave this session able to optimize the tool selection process, and be more prepared to meet the training needs of their end users. 

In this session, you will learn:

• The affordances of different technologies
• To evaluate and reflect on your beliefs about technological affordances
• The theoretical framework of technological affordances
• To use the Tech Select Decision Aide to a scenario based problem 

Audience:
Novice and intermediate designers, developers, project managers, and managers. 

Technology discussed in this session:
HTML5, Adobe Captivate, Android/Chrome, iOS, and Powtoon.

There’s a growing interest in creating interactive digital books for learning. The challenge is that there are several publication formats and many different vendor applications to use to build an interactive book. Knowing which format and/or tool to use, when to use it, and what’s involved in creating your content in the format provided by the vendor can seem overwhelming.

In this hands-on session participants will learn the process for building eBooks using iBooks Author. You will explore the authoring environment and discuss the processes that are involved in building an eBook. You will discuss and apply the pluses and minuses of each file format using iBooks Author. You will leave this session with an understanding of the latest tools, gain an understanding of what each format offers, and discover how you can take advantage of it in your organization.

In this session, you will learn:

• How to create an iBooks book for delivery
• When to choose the iBooks format for delivering content
• Challenges and solutions to common issues on your first project
• How to plan and prepare your content for delivery

Audience:
Novice and intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
iBooks Author; creating interactive Books; MP4 video format for video and animation delivery; preparing assets; and delivering assets via web, email, or the Apple Store.

Participant technology requirements:
Mac Laptop and iBooks Author (Free).

You’ve made a great eLearning course designed to be delivered over your intranet or the Internet. Part of it uses Flash, and your learners use a lot of devices that won’t display Flash. You need to rebuild the Flash parts using HTML5-compliant animations. How do you build a responsive site that all devices, from desktop and laptop computers to tablets and smartphones, can use? 

In this hands-on session, you will interactively go over how the kinds of animations you create in Edge Animate can be used in a responsive website created using Dreamweaver. You will also learn how to make your lesson (including the animations they contain) responsive, so that any device, anywhere, can see your lessons with all their elements in place. You will collaborate with others to get the lessons you’re creating ready to be deployed online. 

In this session, you will learn:

• How to build animations in Edge Animate
• How to build responsive websites in Dreamweaver
• How to make your lessons responsive
• How to deploy your projects online 

Audience:
Intermediate designers, developers, and managers. 

Technology discussed in this session:
Edge Animate, Dreamweaver. 

Participant technology requirements:
Laptop with Edge Animate and Dreamweaver (or the cloud) installed.

Global eLearning is a growth market, driven by its benefits of cost reduction, flexibility, and operational ease of use. The creation of a truly global training strategy requires synergy between several areas of expertise. You've invested heavily in instructional design and recruited the best mobile app developers. Now you’ve created a powerful product and you want to offer it across the world in other languages.

In this session you will learn about the common pitfalls encountered when localizing an eLearning product for a mobile environment. You will learn several techniques for ensuring that your product will have the same powerful impact you intended it to have for your English-speaking audiences. You will leave this session prepared to ensure that no piece of your investment and efforts is lost in translation.

In this session, you will learn:

• How to decide which markets or countries are best suited for your product
• How to deploy a multilingual version of your product considering not only language and culture but also technology
• Adaptation vs. translation vs. re-creation of content
• When to go mobile in eLearning

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
N/A

How can you prepare for tomorrow when you spend so much of today addressing the needs of yesterday? Mobile technology continues to evolve at a rapid pace. Historically, the technologies themselves have always preceded L&D by two to four years. This is the time it takes for solid user trialing, new vendor products, and widespread platform adoption. Unfortunately, this lack of forward visibility makes it challenging to keep up with learner expectations and map out future learning technology strategies.

In this session you will learn from Qualcomm’s Mobile Learning Lab experiments with the very latest emerging mobile technologies to understand what might work well for future learners. You will discuss how these experiments can help us advise and inform future mobile learning developers and vendors. You will examine demonstrations, insights, and examples of the technologies that will be shaping our mobile learning of tomorrow.

In this session, you will learn:

• The advantages and disadvantages of working with augmented reality
• From experiments with gamification for mobile
• How to evaluate emerging technologies for learning

Audience:
Novice to advanced designers, developers, managers, and directors.

Technology discussed in this session:
Augmented reality; gamification; Unity 3D; indoor positioning; and iBeacons.

The modern learner complains that they don’t have enough time to do their job, let alone make time for formal training. Many workers are developing their skills and knowledge one problem at a time. They are untethered, empowered, and looking for on-demand access to learning—how do we get them the content they are demanding? 

In this session, you will explore content strategy and management and how it fits into your plans to deliver learning content effectively to meet the just-in-time, just-for-me learning needs. You will learn how to leverage formal training content for just-in-time learning and the strategies for delivering the right content to the right audience and how to deliver content effectively to multiple systems of engagement. 

In this session, you will learn:

• How to leverage formal training content for just-in-time learning
• Strategies for getting the right content to the right audience
• How to deliver content effectively to multiple systems of engagement
• Why it’s time to stop experimenting with mobile learning 

Audience:
Novice to advanced designers, developers, project managers, managers, directors, and VPs. 

Technology discussed in this session:
N/A 

Many people know that mobile devices can be used for training, but are unsure of how to develop engaging content that is well suited for mobile devices. The use of visuals to enhance learning is important, but understanding how best to use visuals in a mobile environment can be a challenge.

In this session you will explore visual storytelling techniques and the formats that are well suited for mobile delivery. You will learn how you can develop content such as infographics, whiteboard animations, motion graphics and comics to explain processes and tell your story visually. You will leave this session understanding the different formats that can be used for visual storytelling and the types of tools used to produce them.

In this session, you will learn:

• The benefits of visually engaging your learners
• Visual storytelling formats
• How visual storytelling formats can be adapted for mobile devices
• Tools used for creating visually engaging content

Audience:
Novice and intermediate designers, developers, and managers.

Technology discussed in this session:
Primarily HTML5 content developed in Adobe Captivate and Articulate Storyline for delivery on smartphones and tablets.

Accessing learning or performance support assets when on the move is challenging to the learner as well as the expert or provider. We are all moving around the office, complex, country, or world. We need to access information or guidance exactly when needed without leaving our location or process. However, we also need to provide or push information when learners need it without even knowing they do. The speed of business dictates our learning needs, and these days the need for speed is overwhelming.

In this session you will discuss the strategies, methodologies, technologies, and governance needed to enable the process of real-time learning on the go. You will explore examples and discuss scenarios that have worked and those that have not. You will examine research data that can to guide us and dive into applications of that research with real examples that will drive our success. You will leave this session with concepts to develop strategies, examples of methodologies to be enacted, knowledge of technologies that enable, and governance criteria that works.

In this session, you will learn:

• Criteria to enable effective mobile learning strategies
• Methods and technologies to enable the learner at the point of need
• Methods and technologies to enable the expert to provide learning at the point of need
• Criteria of success from examples

Audience:
Novice to advanced designers, project managers, managers, and directors.

Technology discussed in this session:
ANCILE uPerform and ANCILE uAlign.

On time, on budget, and what they need (even if that changes!): The software development industry is embracing agile to address these issues, and there’s much the eLearning development world can learn from it. Agile provides a framework for adapting to change as it happens, and working with the client to deliver the content most needed by learners. 

In this session you will learn about the agile project management methods TorranceLearning adapted and how its project teams actually use them on the job. You will explore the tools and supplies you need, how to choose a project to pilot, and how to train your team. You will learn how agile techniques improve centralizing information, keeping a project on track, tracking hours and resources more easily, and defining clear and measureable job tasks. 

In this session, you will learn:

• How agile can be used in eLearning development
• How to choose a project to pilot
• Which tools can be used in agile
• How to train your team on agile 

Audience:
Novice and intermediate designers, developers, managers, and project managers. 

Technology discussed in this session:
N/A

In recent mobile learning research, college-bound students initially showed a preference for learning environmental science in the classroom through lecture or reading assignments rather than through hands-on learning activities. Though students had access to mobile technologies, they used the mobile technologies for classwork the same way they could use a desktop: searching and reading electronic documents. The classroom teacher and researcher intended to leverage mobile learning technologies to break out of this mold, helping students engage the subject of environmental science first-hand through using mobile tools in the natural environment.

In this session you will explore how the researcher and classroom teacher designed learning activities where students went outside the classroom into the natural environment to gather and build firsthand information using mobile technologies. You will learn how students collaborated through shared data and video conferencing to develop mobile-accessible knowledge bases in their subject. You will leave this session with new ideas on how mobile technologies can be used to enhance classroom-based learning programs.

In this session, you will learn:

• How engaging the subject through mobile learning enhances student interest
• How mobile learning provides new opportunities for collaboration
• How mobile learning provides new opportunities for first-hand discovery of knowledge
• How mobile-supported first-hand discovery of knowledge supported student interest in the subject
• How mobile learning activities outside the classroom required more time for preparation and assignment completion

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
N/A

The use of personal mobile devices is a rapidly growing trend in clinical practice and in nursing education. Recent years have seen an increase in the use of personal digital devices (PDDs) by healthcare professionals as well as by the general public. In addition to being small and easy to carry, these technologies combine communications and computing abilities, facilitating mobility as well as information retrieval at the point of care.

In this session you will explore the current state of research literature documenting nursing students’ use of PDDs in their clinical curriculum. You will examine topics such as effectiveness, information retrieval practices, and challenges to implementation. You will leave this session understanding why academic institutions and teaching professionals need to get on board with promoting students’ use of personal digital devices in their clinical education.

In this session, you will learn:

• How undergraduate nursing students are using PDDs in the clinical setting
• The effectiveness of using PDDs in the context of clinical learning
• The challenges of promoting nursing students’ use of PDDs in their clinical education
• The perceptions of students, preceptors, healthcare staff, faculty members, and patients regarding nursing student use of PPDs

Audience:
Intermediate project managers and academics.

Technology discussed in this session:
Smartphones, iPods, tablets, pocket PCs, personal digital assistants (PDAs).

More and more companies are creating mobile strategies and mobile applications to integrate with their existing businesses. Training groups are being tasked with getting users up-to-speed on mobile applications and are facing unique challenges with incorporating mobile devices and applications into the traditional classroom setting.

In this session you will examine a case study based on Salesforce’s new mobile-first strategy. You will explore how the Salesforce University curriculum development team needed to rapidly develop training for newly introduced mobile products and quickly integrate the company’s new mobile strategy and products into their entire existing instructor-led curriculum. You will discuss the issues the team faced, the pitfalls they encountered, and the successful techniques they developed in addressing this challenge.

In this session, you will learn:

• Multiple methods of incorporating mobile applications in a classroom setting
• How to handle logistical considerations and pitfalls of mobile devices in the classroom
• How to execute BYOD strategies in the materials and the classroom
• How to ramp or train instructors on utilizing mobile devices for classroom presentations

Audience:
Intermediate designers, developers, project managers, and managers.

Technology discussed in this session:
iOS phones and tablets; Android phones and tablets; Salesforce and its corresponding mobile applications; and mobile device screen projection in the classroom.

In the transportation industry, many pieces of outdated equipment are being replaced with new, more efficient models. Changes like this can be very disruptive to affected workers. In today’s digital world this problem is becoming ever more common as mobile technologies move processes from levers and handles to buttons and touch screens.

In this session you will explore how instructional designers can function as change agents for their organizations. You will explore the methodology one team applied to successfully support a major technology change initiative for legacy employees, and you will discuss the role of the instructional designer in change management. You will leave this session with strategies that can be applied to support your change management in your organization, be it a shift to mobile technology use or any other major change.

In this session, you will learn:

• How to apply the ADDIE model to existing courseware for a new purpose
• How to apply Bloom’s Taxonomy to a known skill
• How to apply Maslow’s hierarchy of needs when faced with resistance
• How the change curve applies to training

Audience:
Novice designers, developers, project managers, and managers.

Technology discussed in this session:
Onboard computers and touch screen

Although microlearning videos are often described as less boring and tedious than their longer workplace training counterparts, brevity alone does not accomplish this. The key is to begin with really good scripts that spell out precisely what you plan to produce, including visuals, narration, dialogue, action, and more. They are essentially design documents with content rolled into one. 

In this session, you will explore the specific characteristics of microlearning videos for mobile viewers and discuss why you need to take these into account when writing scripts. You will view and critique different videos, offering insight into what engages viewers and why. You will also describe the elements of a well-written script and how to take optimal advantage of the microlearning video format. You will leave this session with simple, easy-to-implement tips and tricks to extend the useful lifetime of any video product. 

In this session, you will learn:

• The characteristics of a well-written script
• How to write to take optimal advantage of the microlearning video format for mobile viewing
• How to increase engagement through conflict and contrast
• Ways to increase the lifetime of products by implementing a few simple tricks 

Audience:
Novice and intermediate designers, developers, project managers, and managers. 

Technology discussed in this session:
Smartphones, smartphone cameras (both photo and video), video cameras, video editing software, iMovie for iOS, YouTube , Adobe Voice (iOS app), Visme app, YouTube Capture, and Project Expresso.

Two of the most popular technologies used to engage learners today are video and mobile. Videos are becoming increasingly interactive—even on mobile devices—but developing these videos can be complex. Where does an organization start? 

In this session you will explore how organizations can apply interactive video on any and all modern devices to create an engaging and impactful experience. You will discuss how one organization in particular is managing the challenges that only bleeding edge technology can provide. You will discuss how to use immersive and “edutainment” techniques to engage and excite the learner about what is to come. Using the Experience API (xAPI), you will also explore how video interactions can be tracked and correlated with performance data to measure real business impact from training. 

In this session, you will learn:

• How to apply interactive video on mobile devices
• How to use “edutainment” in learning programs
• How to use xAPI to track video-based interactions
• Best practices for developing interactive video 

Audience:
Novice and intermediate designers, developers, and managers. 

Technology discussed in this session:
Video and xAPI.

Technological advancements have historically been minimally disruptive to training. While the new technologies have affected the ways in which we can deliver and consume content, they have not radically altered the foundational methodologies that learning and performance solutions are built upon. The addition of mobile technologies continued this trend, with the process of adapting existing content design and development practices often being referred to as mLearning. But mobile technology is about much more than eLearning on a phone. In this closing panel we will explore the true potential of mobile in the workplace and how the unique affordances of this technology enables us to provide powerful contextual learning opportunities and supply performance support to workers in ways we have not been able to in the past.