102 Cohort Learning: The Power of Many
10:45 AM - 11:45 AM Tuesday, March 26
Salon 13
Onboarding shouldn’t be an impersonal and disconnected experience. But today’s workforce is diverse and often dispersed globally, making it difficult for new employees to feel connected. At HDR, an engineering firm, new employees felt isolated and unable to make meaningful connections during onboarding. The result was a lack of engagement and motivation to complete required training. HDR needed a way to build connectivity and accountability into learning and onboarding.
In this case study session, find out how HDR reinvigorated new-employee performance and engagement by creating a connected learning environment using a cohort training model. You’ll discover how the right mix of technology and collaborative learning led to a dynamic change in attitude and behavior, encouraged accountability and friendly competition related to course completion, and fostered enduring connections between employees and the company. In addition, you’ll learn about the technologies and tools that worked (or didn’t) when connecting cohort participants. Finally, you’ll identify the best way to design, structure, and manage an effective cohort learning program.
In this session, you will learn:
- Why cohort learning leads to better retention and OJT application
- How to design and implement an effective cohort learning program
- The best resources and technologies to support a cohort learning program
- How to effectively manage and maintain a cohort learning program
Audience:
Designers
Technology discussed in this session:
WebEx, Yammer, SharePoint, LMS, Google Docs, wikis, microblogging, surveys, polls, gaming, interactive whiteboards, instant messaging, Skype, YouTube
Rich Reitter
Manager, Instructional Design
HDR
Rich Reitter manages the instructional design team at HDR. In the past 15 years, he has developed and successfully implemented over 500 training programs in various fields, including technology, legal, engineering, transportation, and healthcare. Prior to HDR, he managed the instructional design program for eBay. Rich is a member of ATD (the Association for Talent Development) and a past member of the ATD leadership team. He received the prestigious Innovation in Learning Award in 2013 for his design of a training program for field workers who had limited access to technology and classroom resources.
103 4 Ways to Eliminate Friction in Your Learning Ecosystem
10:45 AM - 11:45 AM Tuesday, March 26
Salon 5
You’ve built great content, but your learners don’t seem to care. They’re not engaging with your learning. Why? Companies spend billions of dollars trying to understand consumer behavior, resulting in marketing strategies aimed at getting consumers to buy their products. In those same organizations, there are L&D groups that may not be leveraging the same insights and strategies to reach their learners. Treat your content like a product, and eliminate the friction between your solutions and your learners.
This session will examine the Fogg Behavior Model and the ideas around “frictionless commerce,” and apply them to learning organizations. If you look at your learning solutions as a product that you want your learners to consume, where are you creating friction that discourages those learning consumers? And what can you do about it? You’ll leave this session with a “friction assessment” of your learning ecosystem, along with a tool kit of strategies you can explore to eliminate that friction in your organization. Moreover, you’ll leave with a new perspective on your learners, their motivations, and how you can best reach them.
In this session, you will learn:
- How to apply the Fogg Behavior Model to identify points of friction in your learning ecosystem
- How to translate the five pain points of frictionless commerce to your learning ecosystem
- To complete a friction assessment to identify opportunities for improvement
- To identify potential solutions to the friction in your learning ecosystem
Audience:
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Jeremy Roberts
Chief Learning Officer
Infinitude Creative Group
Jeremy is a seasoned professional with 25+ years of experience in learning strategy and design, change management, and communication. While recently focusing on customized learning solutions, he began his career crafting change management and communication strategies for large projects. This foundation informs his approach to learning program development. As the founder of JRo Learning, he draws from his extensive experience as both a client and consultant. Jeremy is particularly interested in the neuroscience of learning, and how innovation outside of the world of L&D can be introduced into our learning ecosystems.
104 Maximizing Your Social Learning Community with an SME Contribution Platform
10:45 AM - 11:45 AM Tuesday, March 26
Salon 15
Today’s L&D teams are democratizing learning through social learning platforms: the “un-LMSs.” Yet, you still need to drive formal learning agendas for the organization. The paradox becomes how to both push and pull learning. Capital One’s Tech College team set a goal to drive an organizational learning agenda by tapping into the “maker” energy of Tech College learners. To achieve this, they implemented a social learning platform that gave any learner the ability to contribute content. While they saw learners endorse and create content, the system didn’t offer a way to align creators with Tech College’s learning agenda. To remedy this, the team built an app to connect experts to Tech College content creation, teaching, mentoring, and speaking opportunities.
In this case study session, find out how Capital One’s Tech College team tapped into the social learning community to design, deliver, and scale learning experiences aligned with their strategic goals by building an SME contribution platform. You’ll gain insights on the value of moving from a social learning culture to a social contributor network that helps further organizational learning goals. You’ll explore how an SME contribution platform can help you take advantage of the expertise and energy in your social learning communities through the power of the “ask,” and how it can be a nice complement to the main social learning platform.
In this session, you will learn:
- About the benefits of a social SME contributor network
- Which core platform features you need to enable a social SME contributor network
- About limitations that might exist in social learning platforms to connect SMEs to contribution opportunities
- What synergies and friction can exist between integrating a social learning and SME contribution platform
Audience:
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Social learning platforms and a custom-built SME contribution platform
Kimberley Parsons
Senior Learning Manager
Capital One
Kimberley Parsons is a lead learning strategist at Capital One with a passion for helping leaders and teams unleash their greatness through learning, coaching, and facilitating. In over 10 years as an IT professional (doing everything from delivering code to leading people) and eight years of coaching and training, she has sharpened her talents in leadership and team development, change leadership, strategy execution, learning and development, and coaching. Kimberley obtained her leadership coach certification from Georgetown University. She holds an MS in information systems from Virginia Commonwealth University and a BBA in computer information systems from Georgia Southern University.
110 Reinvent Staff Onboarding to a Transformational Experience
10:45 AM - 11:45 AM Tuesday, March 26
Salon 16
While onboarding involves different activities and programs depending on your organization, some aspects are universal. Typically it involves a limited period during which new hires are expected to read company policies and procedures, get settled into their work spaces, and learn about do's, don'ts, and how-to's. If your onboarding isn’t working, you might struggle with retaining employees, accelerating learning, improving performance and team engagement, and making your staff happy and proud to join in. We must turn staff onboarding into a transformational experience.
From digital technologies to the evolution of workplace culture and the rise of startup companies, there is a host of reasons to reinvent how to integrate new talent into your organization. During this session, you’ll learn how to design an integration experience that ensures new hires feel welcome and prepared to join your organization. This exploration will include practical examples of proven practices from other firms, including Disney. Through these case studies, you’ll get strategies for how to win over new hires through branding and a unique employer value proposition, as well as how to craft a strategy around the main pillars of an effective integration cycle.
In this session, you will learn:
- What an employer value proposition is, and why it is important
- How to create an effective onboarding experience for new hires
- How technology, including VR, can enhance the onboarding expereince
- How organizations, including Disney, approach onboarding
- Why onboarding plays such a key role to attracting and retaining talent
- How to create your own strategy for effective onboarding
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Mark Griffiths
Client Partner
Newleaf Training & Development
Mark Griffiths is a client partner at Newleaf Training & Development and heads up the East Coast office in Orlando, Florida. Mark has a degree in IT and a postgraduate degree in education, and he has personally gained over 15 years’ experience in the training, eLearning, and talent development arena—working with nonprofit, educational, and privately held organizations such as Randstad, Boston Scientific, and Citrix to create and deliver high-impact blended learning solutions using a wide range of eLearning authoring tools.
Wendy Richard
Resort Operations Manager
Walt Disney World
Wendy Richard is a resort operations manager at Walt Disney World. A media-trained, multilingual strategic thinker, he has accumulated experience in a variety of areas across the Walt Disney World Resort over the past 15 years, including learning and development, diversity, recruitment, and theme parks as well as resort operations. He earned his doctorate in organizational leadership with a specialization in organizational development. Wendy’s primary research focus involves social media and workplace learning. He currently serves as VP of engagement at the Association for Talent Development (ATD) Central Florida Chapter.
SMM102 Developing a Microlearning Strategy to Drive Big Company Impact
11:00 AM - 11:45 AM Tuesday, March 26
Expo Hall: Management & Measurement Stage
Learning practitioners struggle to quickly identify learning opportunities and build impactful programs that connect to business objectives and drive employee engagement. Instead of insisting on getting to root causes of organizational challenges, you may be living in a reactive training mode—prescribing blanket learning solutions when you should be targeting critical skill sets and mindsets that employees need to be successful.
In this session, you will make the connection between changing workplace dynamics and the need for a microlearning strategy to target critical employee skill sets. You’ll identify ways in which your company might implement a microlearning strategy, and you’ll take a deep dive into several examples of how to demonstrate learning impact applied to organizational goals.
In this session, you will learn:
- How a microlearning strategy is purpose-built for driving connection between learning initiatives and business priorities
- About the three-step process of a microlearning strategy
- How to shift from reactive to proactive and strategic learning mode
- About seven areas of learning impact tied to organizational goals
Audience:
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Summer Salomonsen
Head of Cornerstone Studios
Cornerstone
As head of Cornerstone Studios, Summer Salomonsen is leading Cornerstone's transition into original content creation, overseeing the design and development of Cornerstone's learning content brands. Previously, as chief learning officer of Grovo, she architected the company's content strategy, leading her team to build the world’s only adaptive, responsive, and continuously growing microlearning library. While a principal consultant at Intrepid Learning, Summer won Gold in Brandon Hall’s 2017 Emerging Star Award category for her work crafting dozens of high-impact learning experiences for leading global brands. Summer holds an EdD in organizational change and leadership from USC and is based in Colorado.
SDD103 Roadmap to L&D Success: Look to the Constellations
12:00 PM - 12:45 PM Tuesday, March 26
Expo Hall: Design & Development Stage
Throughout time, explorers have looked to the constellations to chart a safe, successful journey. A critical first step of all journeys is knowing your precise starting point. In this session, we will employ a innovative app to help you identify your strategic needs amidst the pressing daily demand to produce great learning experiences. You will be invited to chart your L&D constellation and receive a personalized success roadmap.
We all have a goal and our own sphere that we operate in. The question is: Where am I? What are the boundaries? What are the opportunities to be a game changer changemaker? We believe that creative, constructive, and collaborative conversations set the stage for doing awesome things. We will invert the norm by framing non-judgmental, challenge questions with the audience; exploring how the constellation app allows individual strengths to emerge, and suggests new, skill-enhancing changemaker quests. Industry luminaries will share their constellations to catalyze the conversation as waypoints for navigation.
In this session, you will learn:
- The areas of your L&D strategy that are on solid ground
- The areas of your L&D strategy that require shoring up
- The resources available to help you shore up gaps in your L&D strategy
- The questions to ask yourself to begin seeing the larger L&D strategic horizon
- How to leverage the right tools to solve the right problems faster and more accurately than you might think today
Technology discussed:
An integral part of the session will be a new, web-based application called Your L&D Constellation. The app will ask L&D professionals insightful questions from the spectrum of learning needs in a fast, fun, and engaging manner. Your L&D Constellation was designed to elicit honest responses to generate a customized roadmap of resources written by L&D leaders, with tangible next steps you can consider deploying the second day back to the office.
Target audience:
Novice, intermediate, and advanced managers and senior leaders (directors, VP, CLO, executive, etc.)
Michael Allen
Founder and CEO
Allen Interactions
Dr. Michael Allen, founder and CEO of Allen Interactions, has been a pioneer in the eLearning industry since 1975. Dr. Allen has more than 50 years of professional, academic, and corporate experience in teaching, developing, and marketing interactive learning and performance support systems. Dr. Allen has led teams of doctorate-level specialists in learning research, instructional design, computer-assisted learning, and human engineering. He defined unique principles and methods, Successive Approximation process or SAM, and the CCAF design model for designing and developing high impact interactive eLearning experiences that invoke critical cognitive activity and practice.
Michael Hruska
President/CEO
Problem Solutions
Michael Hruska is a technologist and design thinking (DT) practitioner with experiences spanning across standards, emerging technologies, learning, and science. As a former researcher at the National Institute of Standards and Technology (NIST), Hruska provides technology, business model, and innovation solutions to Fortune 500, government, and startup companies. Hruska speaks at industry events, conferences, and webinars on topics spanning the continuum between advanced research on adaptive learning ecosystems and emerging technology solution/product design in a variety of industries. Hruska is an advisor/mentor to Ed Tech startups for GSV Capital, along with mentoring local and regional entrepreneurs. He is on the advisory board of a number of companies that support entrepreneurship and early- stage companies, as well as being recognized at industry events internationally.
Richard Lowenthal
Managing Partner
The Game Agency
Richard Lowenthal, a managing partner at The Game Agency, heads-up business services. Richard has more than 25 years of game development, publishing, and training experience. He has worked on training games with such companies as Intel, Microsoft, Colgate, Merck, and Pfizer, and educational games with AARP, National Geographic, Sesame Workshop, Disney, and The Learning Company. He’s also negotiated licensing deals for world-class brands including Wheel of Fortune, Jeopardy!, Monopoly, Scrabble, Bicycle Cards, Sesame Street, Crayola, and National Geographic. Richard holds a BS degree in aerospace engineering from the University of Texas at Austin.
204 Cultivating a Self-Directed Learning Culture
1:00 PM - 2:00 PM Tuesday, March 26
Salon 16
Conventional wisdom says that people can self-provision their learning and professional development through internet-enabled access to resources and social networks. But studies indicate that employees are not necessarily skilled at managing their own professional development and leveraging digital tools for learning. With an abundance of resources available, people may become paralyzed by too much information and too many choices. And they may not have the time or savvy to find what they need and use it to develop their knowledge bases and skill sets. Nonetheless, you don’t want to resort to structured training programs as the only path for learning.
Drawing on theory and research related to learner motivation and self-directed learning, this interactive session will provide actionable advice on how to foster a learning culture in the digital age. You will explore the pillars of self-directed learning that influence people’s ability to manage their own development. You’ll take away a framework to quickly assess people’s readiness to learn, as well as specific strategies to improve learning agility. You’ll discover new roles for managers and learning leaders that will enable you to foster a learning culture in your organization.
In this session, you will learn:
- About the pillars of self-directed learning
- Specific strategies for strengthening those pillars
- About management’s role in building a learning culture
- About L&D’s role in supporting a learning culture
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Catherine Lombardozzi
Learning Strategy Consultant/Founder
Learning 4 Learning Professionals
Catherine Lombardozzi is a lifelong learning and development practitioner and founder of Learning 4 Learning Professionals. Her work advances the development of people who work in L&D roles. Catherine is an unabashed L&D geek who currently aspires to a writer-beach-walker hyphenate. She holds a doctoral degree in human and organizational learning from George Washington University and is author of Learning Environment by Design. www.L4LP.com
213 Aligning Learning Personalization to Business Drivers
1:00 PM - 2:00 PM Tuesday, March 26
Salon 17
Though there’s been great interest in learning personalization in recent years, the truth is that we have been trying to use systems to adapt teaching to individual learners for decades. The key to successful implementation of learning personalization is not through the use of the best learning management system or latest technological trend.
In this session we will explore different types of learning personalization, and how to measure the impact of your efforts. You will discover why the most impactful learning personalization efforts are through the intentional alignment of your learning organization’s mission, how to identify current business drivers in the broader organization, and how to select the type of learning personalization that will address these needs.
In this session you will learn how to:
- Identify business drivers that could be addressed through learning personalization
- Describe different types of learning personalization, including low-tech and high-tech options
- Select the most appropriate learning personalization for your business driver
- Measure the impact of learning personalized based on your business driver
Audience (Identify all that apply):
Intermediate & Advanced, Designers, Managers, Directors
Frank Nguyen
Executive Director
Genentech
Dr. Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, MicroAge, and Sears. Frank has published extensively on the intersection of eLearning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild, and ISPI.
STP105 Learning Efficiency For All: Rethinking the Learning Experience
2:00 PM - 2:45 PM Tuesday, March 26
Expo Hall: Tools & Platforms Stage
Learning teams are faced with a constant conundrum: employees say they want more development opportunities, but also say they have little or no time for development. The solution feels overwhelming, but it doesn’t have to be. In fact, you and your learners have something in common: both of you are striving for efficiency. In this session, we prove to you that you can meet that common goal.
In this session, you will learn how to use your current learning experience as a foundation for the efficient learning experience you desire. You will explore creation and delivery tools that will support video, social, and collaborative learning delivered to places inside and out of your LMS. You will learn how to help employees find exactly what they need when they need it most. Finally, you will see the value of using subject matter experts to support you in your efforts to develop and build skills throughout your organization.
In this session you will learn:
- How to capture knowledge and experiences through beautiful eLearning designed by the people who know the topic best, on a platform that’s flexible and familiar to learners, with the structure and security organizations require.
- How to help learners search, discover, and connect with content where they are, and by the experts who created it through efficient and elegant content delivery.
- How to create and analyze purposeful reports that let you identify gaps, find unexpected relationships, and measure learning impact.
- That achieving a better relationship with your learners is possible.
Target audience:
Novice, intermediate, and advanced designers, developers, managers, and senior leaders
Mike Alcock
Global Sales Director
Instilled
Michael Alcock, global sales director for Instilled and Gomo, is responsible for the company's strategy for UK and worldwide sales, product development, and global marketing. Prior to Gomo, Mike founded Atlantic Link Limited, where he invented the world's first cloud-based authoring tool.
Jeff Fissel
VP of Solutions
Instilled
Jeff Fissel has spent his career in the video learning space. With roots in using video for eLearning as an entrepreneurial college student, he led the integration of what was KZO Innovations' video technology into what is now the Instilled by PeopleFluent LXP. Jeff has served as an adviser on video to some of the world's top companies and often shares his thought leadership at conferences, web events, and publications with the industry's top outlets.
302 xAPI: An Introduction for Instructional Designers
2:30 PM - 3:30 PM Tuesday, March 26
Salon 1
As adoption of xAPI begins to take hold, it allows for more robust and interesting tracking of the learning process. As actual performance and results data are integrated with learning metrics, L&D professionals will have the data they need to tailor the learning process to individual needs at the same time that they can draw more useful conclusions about the learning as a whole across a wider population.
After a brief introduction to xAPI and what’s new about it from the instructional design side, this session will explore three key areas that impact instructional design. You’ll examine learning data needs, data sources, and meaningful visualizations that answer organizational and L&D questions. You’ll then look at making choices about infrastructure: how and when to work with your LMS, your LRS, or both. Finally, you’ll examine models for taking advantage of xAPI across a variety of learning vectors: formal and informal, social and private, formative and summative, predictable and variable.
In this session, you will learn:
- How to describe the impact that xAPI can have on your organization’s learning and performance strategies
- How to identify data needs and likely sources within the organization
- How to identify new challenges in your work as an instructional designer
- How to choose one or more first projects that leverage xAPI’s capabilities beyond what’s available in SCORM today
Audience:
Designers, developers, and managers
Technology discussed in this session:
xAPI
Megan Torrance
CEO
TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. She has more than 25 years of experience in learning design, deployment, and consulting . Megan and the TorranceLearning team are passionate about sharing what works in learning, so they devote considerable time to teaching and sharing about Agile project management for learning experience design and the xAPI. She is the author of Agile for Instructional Designers, The Quick Guide to LLAMA, and Making Sense of xAPI. Megan is also an eCornell Facilitator in the Women's Executive Leadership curriculum.
303 A Non-Project Manager’s Guide to eLearning Project Management and Intake
2:30 PM - 3:30 PM Tuesday, March 26
Salon 10
The eLearning development requests keep rolling in, and everyone wants their projects completed as of yesterday. Working on a busy team can get tough when you’re managing various SMEs, reviewers, demos, feedback, and LMS configurations. This is especially true when you have multiple projects and you play many roles—or every role—on each of them. How do you keep your creative flame burning from project to project without being bogged down by all the project management work that goes along with each one?
In this session, you will explore how to streamline the project intake and management part of your job using some easy-to-develop tools and resources. If you have little to no formal project management training, you’ll be pleasantly surprised to find out how borrowing a few simple project management strategies can help add structure to your development process by taming your projects, but not your creativity!
In this session, you will learn:
- How to track and monitor the progress of your current and upcoming projects in an easy-to-use Excel project roster
- How the use of project request forms (created as Word or PDF files) can help you do a high-level scan of a new request in comparison to other priorities in your development queue
- About the importance of creating an internal web presence to promote your services, detail your processes, and provide resources to help SMEs plan and draft their baseline content
- How using a project agreement document can help you properly kick off a project, establish role clarity for yourself and SMEs, and agree upon project milestones
- How to incorporate tools such as a simple project activity list (PAL) to help keep your SMEs, your reviewers, and their feedback on track after change requests and review meetings
- Where to find free online templates and resources so that you don’t have to reinvent the wheel
Audience:
Designers, developers, and managers
Technology discussed in this session:
Microsoft Word, Excel, and PowerPoint; PDFs; Articulate Review
Pavandeep Dhillon
Senior Consultant, Learning & Organizational Development
Mackenzie Health Hospital
Pavandeep Dhillon is a senior consultant, L&OD at Mackenzie Health. She has over 10 years of experience in the education technology field across the corporate, higher education, and healthcare sectors. In addition to eLearning development, she has expertise in the implementation and optimization of learning management systems and virtual conferencing tools. She has successfully implemented Absorb LMS, DualCode Moodle LMS, Desire2Learn LMS, and Saba Centra. Pav has presented at various conferences such as Learning Solutions, eACH, and the Canadian eLearning Conference. She has also authored publications for The Learning Guild and Adobe on the topic of learning management systems.
304 Independent Contractors: Tips for Finding a Great Fit for Your Organization
2:30 PM - 3:30 PM Tuesday, March 26
Salon 17
Do you ever worry about hiring independent contractors to support your learning projects? Are you realizing that the typical interview process needs to change a bit to ensure you make great selections quickly? Are you considering how you can market yourself as an independent contractor and increase your chances of being hired? Learn some insider tips on how to identify great learning support contractors or become one yourself.
In this session, you will gain insight into how to evaluate an independent contractor (e.g., graphic designer, instructional designer, technical writer, voice talent, third-party content creator) to support learning projects of varying sizes and complexity. You’ll get in-depth information on exploring five key areas that will help you hire with confidence: classification, competence, capacity, communication, and collaboration.
In this session, you will learn:
- How to be sure your independent contractor can’t be classified as an employee
- How to use guided questions, portfolio materials, and simple tests of skill to ensure technical competence
- How to ensure that your contractors will be available when and where you need them
- How to use the interview process to explore communication skills
- How to determine if a potential contractor’s collaboration skills will meet your needs
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Katherine Robeson
CEO
Elearning Experts
Katherine Robeson is the CEO of Elearning Experts. Kathie’s experience in eLearning stretches back to the mid-1990s, when she was among the first to explore and use learning management systems in higher education. Her experience with Moodle dates to 2003, and she is among the most experienced users of this open-source LMS. Kathie has served eLearning companies as a C-suite executive for over 10 years. She has been a LearningElite judge annually since 2015. She holds advanced degrees in business, psychology, nursing, and education with a focus on instructional design for online learning. She’s also a nurse practitioner.
307 Fuzzy 508: Clarifying Compliancy Requirements for eLearning Projects
2:30 PM - 3:30 PM Tuesday, March 26
Salon 13
There is a lot of subjectivity when it comes to interpreting 508 compliance for eLearning. Although the law, originally amended to the Rehabilitation Act of 1973, was enacted in 1998, the interpretation and implementation varies widely across organizations. This can cause much confusion and distress among developers and project managers as they zigzag across what can be an accessibility landmine hoping to come out whole on the other side.
Many eLearning professionals take for granted that their version of 508 compliancy is universal. However, it is not. The applicable provisions and how they are implemented in your training may be up for interpretation, resulting in a need to retrofit aspects of your training and have your budget bursting at the seams.
In this session you will explore how you can mitigate possible project disaster by asking the right questions, identifying key stakeholders, and ensuring your team is educated before disaster strikes. We will identify proven, real-world strategies to keep your eLearning project compliant and on track.
In this session, you will learn:
- How to identify key questions that will align you and your clients’ interpretations of compliancy to avoid confusion
- How to address 508 compliancy issues that may conflict with instructional standards or technical limitations
- How to explore compliancy considerations for different types of training mediums, such as traditional eLearning outputs, video, podcasts, and mobile apps.
Target audience:
Designers, developers, managers
Michelle Echevarria
Director of Learning and Development
JBS International
Michelle Echevarria leads an award-winning team of talented learning professionals, has over two decades in the multimedia field, and has spent over half of that creating eLearning for the public sector. She presented at the 2019 Learning Solutions Conference & Expo and was a featured presenter for the eLearning Brothers webinar. Her expertise is in designing and developing innovative online training for government and private- sector agencies using leading multimedia tools, and comprehensive instructional design techniques to enhance the user experience for eLearning courses.
Debbie Rhodes
Sr. Instructional Designer/Accessibility Expert
JBS International
Debbie Rhodes is a senior instructional designer and Section 508 compliance/accessibility expert at JBS International. She has extensive experience collaborating with subject matter experts to apply instructional technology and adult learning theory to web-based curricula. Debbie spearheads 508 compliance awareness and best practice use for JBS projects. She executes 508 test cases, conducts 508 testing using automated and manual methods (including assistive technology such as JAWS and NVDA), provides Section 508 remediation solutions, and advises on technical and performance criteria changes under the WCAG 2.0 508 Refresh.
SMM106 Wired, Not Tired: Is Curation the Cure for What Ails L&D?
3:00 PM - 3:45 PM Tuesday, March 26
Expo Hall: Management & Measurement Stage
Content curation is rapidly becoming an essential skill for learning professionals, but many have yet to put it into practice. This session will arm you with an understanding of how curation helps both you and your organization, along with the tools and techniques you’ll need to craft your own personalized curation system. It’s time to make curation a central part of your digital toolkit.
In this session, you will learn how using curation helps you move beyond the traditional packaging and delivery of content to provide better, more effective, more efficient solutions for your learners and stakeholders. You’ll find out how to create a solid content curation strategy, and you’ll discover tools and techniques you can use to build a powerful, efficient curation workflow customized to your needs and preferences.
In this session, you will learn:
- How and where to discover the most valuable content efficiently
- How to craft a content strategy plan to guide your curation efforts
- About tools and techniques for building your own personalized content curation system
- Strategies for becoming a trusted guide in your organization and beyond
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Content curation tools (Degreed, Feedly, Buffer, Pocket, Diigo, Zeef, etc.)
Mike Taylor
Learning Consultant
Mike Taylor
With over two decades of real-life, in-the-trenches experience designing and delivering learning experiences, Mike Taylor understands that effective learning isn't about the latest fad or trendy new tools. Known for his practical, street-savvy style, Mike is a regular and highly-rated speaker at industry events, and consults on learning design and technology at Nationwide in Columbus, Ohio. Mike holds an MBA degree from Ohio University and a master's degree in educational technology from San Diego State University.
Bianca Baumann
VP, Learning Solutions & Innovation
Ardent Learning
Bianca Baumann is VP, learning solutions & innovation at Ardent Learning. Over time, she has developed processes and methodologies to help organizations meet their growth targets with the help of innovative L&D approaches including digital transformations, onboarding, and reskilling programs. She has spearheaded multiple projects in the marketing, automotive, financial, and events industries, creating award-winning programs along the way. She shares her expertise in her blog and at global conferences. She teaches learning experience design at OISE and published the eBook, The Little Black Book of Marketing and L&D, a practical guide that helps integrate proven marketing techniques into L&D.
404 Learning Ecosystem Success: 5 Plain and Simple Hacks
4:00 PM - 5:00 PM Tuesday, March 26
Salon 1
Learning is an intrinsically human activity that happens in many places and in many ways. It doesn’t matter how great or feature-rich any one learning system is; learning will never happen in just one place. The modern learning ecosystem not only recognizes this reality but also embraces it to support learners wherever and however they learn best.
Getting started on the journey to a learning ecosystem can seem daunting. So technical, so expensive, so involved and exhausting! But it doesn’t have to be. In this session, you’ll discover five smart hacks for making your journey toward a more mature learning ecosystem easier. These are simple, doable hacks. You’ll start with a definition of a learning ecosystem—both for beginners and advanced audiences—and then get into real, tactical, simple activities you can consider now.
In this session, you will learn:
- What a learning ecosystem is, and why companies are implementing them
- How to choose interoperable tools to begin with
- Techniques for setting up a learning record store (LRS)
- Ways to make measurement part of your world
- How to have single sign-on (SSO) in place, which gives your learners a seamless experience and standardizes reporting
- Strategies for a “launch-support-improve” campaign for your learning ecosystem to set people up for continuous improvement
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Rose Benedicks
CEO
Dashe & Thomson
Rose Benedicks is a renowned learning design expert and CEO of Dashe & Thomson. She has won awards for her learning experiences and is recognized for her approach to workplace challenges. She excels in aligning learning with business needs and proving the ROI of well-designed learning experiences. She holds a masters in instructional systems technology from Indiana University, is a leading presenter in the industry, and teaches instructional technology at the University of Tennessee, Knoxville.
405 Mobile Learning Design in Practice: Deconstructing a Financial Literacy App
4:00 PM - 5:00 PM Tuesday, March 26
Salon 13
Developing great mobile content from an existing course is a lot more than shrinking font sizes and stacking everything into a portrait layout. Unlike traditional learning platforms, effective mobile content provides bite-sized, relevant information at the right time. So, how do you design customized mobile content that makes your users actually want to learn? What skills do you need to develop mobile content? How should the design workflow differ from traditional eLearning? What do mobile learning design documents actually look like, and how do you use them in development?
This session will discuss design strategies for transforming traditional, long-form content into a mobile-friendly format. Take the opportunity to deconstruct a real-world, large-scale mobile learning project—building a financial literacy mobile application. You will explore each step of the process and tools used, from front-end analysis to deploying effective and accessible mobile content. Take an inside look at the lessons learned, from mobile learning design tips to recommendations for working on mobile learning project teams. If you want the good, bad, and ugly of mobile learning, this is the session for you!
In this session, you will learn:
- A simple approach to help you determine when to choose mobile learning as a solution
- Which skills and roles are needed to pull off a successful mobile learning project
- How to make the shift from traditional eLearning design to a mobile-first design approach
- Steps to designing for mobile: creating a course identity; moving from storyboards to node maps, mockups, wireframes, and prototypes; and how to successfully execute rounds of reviews and testing
- How each step is applied, exploring real project examples of each design deliverable
- Lessons from a deconstructed case example: building a financial literacy mobile app for the Department of Defense
Audience:
Designers, developers, and managers
Technology discussed in this session:
Adapt, Microsoft PowerPoint, Assembla, Slack, iOS, Android, and xAPI
Sarah Mercier
CEO & Strategic Consultant
Build Capable
Sarah Mercier, CEO and strategic consultant at Build Capable, specializes in instructional strategy and learning technology. Sarah is known for translating highly technical concepts and research to real-world practice. She is an international facilitator for the Association for Talent Development and Greater Atlanta ATD Past President. Her innovative learning solutions have been recognized by winning industry awards, such as Best of Show at FocusOn Learning DemoFest for xAPI for Interactive eBooks, and Best Performance Support Solution at DevLearn DemoFest for Critical Success Factors training and assessment tool. Sarah is a frequent speaker at industry conferences and business events on topics such as instructional design and development, accessibility, data strategy, and learning ecosystems. Her work has been published in ATD’s 2020 Trends in Learning Technology, The Book of Road-Tested Activities, TD Magazine, Learning Solutions Magazine, CLO Magazine, and a variety of other training and workforce publications.
Jennifer Solberg
CEO
Quantum Improvements Consulting
Jennifer Solberg, PhD, is the founder and CEO of Quantum Improvements Consulting (QIC), an Orlando-based firm specializing in the application of emerging technology to training for complex skills. A cognitive psychologist by trade, her work focuses on how to design, develop, implement, and evaluate training technology for the Department of Defense and other clients. At QIC, she leads a growing team of learning science professionals. In addition to her many peer-reviewed publications, her work has been featured in The New York Times, the Pentagon Channel, and Signal Magazine.
409 Leveraging Simulations in Blended Leadership Programs
4:00 PM - 5:00 PM Tuesday, March 26
Salon 17
Experiential learning provides rising leaders in your organization the critical practice in real world environments they need to be successful. As organizations shift to a blended approach to learning, simulations can bridge the gap between virtual and classroom experiences. It is crucial that the integration of simulation-based learning takes into account the objections of the program and leverages the unique environment that this kind of practice provides.
This session will provide a toolkit to integrate simulations into an existing program, or start from scratch designing a program around a simulation offering. The next generation of leaders do not respond to lectures and lessons delivered via slides. Your organization must adapt to meet learners in an environment that prepares them for the challenges they will face. During this session we will dive into the way simulations can provide those critical lessons across the following disciplines: financial acumen, management effectiveness, cross-function collaboration, and executive presence.
In this session, you will learn:
- How to integrate simulations into leadership programs to serve as the kickoff or capstone experience for new managers and rising leaders in your organization
- What three Fortune 500 companies did to augment the experiential learning component to ensure retention of the key components of their learner objectives
- How peer-based-learning provides participants with the framework to learn from colleagues, but also grow their internal networks as they rise in the organization
- Why a competitive element is a key component of a simulation-based approach that succeeds in the physical and virtual classroom
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Immersive + team-based + competitive leadership simulations, delivered in the classroom and virtually, via Zoom Videoconference.
Matt Confer
VP Strategy
Abilitie
Matt Confer is the VP of Strategy at Abilitie, a leadership development company based in Austin, Texas that provides immersive business simulations to a global client base that includes over 40 members of the Fortune 500. Abilitie’s leadership programs have been delivered to over 20,000 corporate professionals in the past three years, in more than 30 countries and across 20 industries. Matt has facilitated leadership programs around the world for clients including Marriott Hotels, Coca-Cola, and Nokia. He began his career at Deloitte Consulting and holds an MBA from Boston University.
413 BYOD: Business Leaders’ Bottom Line: Gaining Internal Buy-In for Learning
4:00 PM - 5:00 PM Tuesday, March 26
Salon 2
Leadership approval and support are central for any training program’s success. If you expect to incorporate any learning or eLearning, gaining internal support from various levels of business leaders and a variety of stakeholders is key. This session will help you identify primary stakeholders and address their expectations of your learning efforts. You’ll explore both learning’s qualitative benefits and, more relevant, the highly misunderstood financial impact. You will gain insights to help you convince leaders and stakeholders to support your learning initiatives, balancing the essential qualitative factors with learning’s, especially eLearning’s, financial investment requirements.
In this session, you’ll discover the actual decision-making process leaders apply to major internal investment to resolve business requirements and how to model your own approach after it to gain support. You’ll explore the term “investment” and what it means to decision-makers, not just L&D. You’ll then develop a competency that differentiates the learning expense and the technology investment. This will allow business leaders to make informed budget decisions and help you prove that your eLearning will contribute to the organization’s viability.
In this session, you will learn:
- How to internally communicate your learning efforts
- How to describe learning “investment” in business terms
- How to evaluate the business ROI for a learning initiative
- How to leverage leading qualitative performance indicators
Audience:
Managers, project managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Microsoft Excel
Technology required:
Device with Excel and/or calculators; sample spreadsheets will be provided for calculations
Ajay Pangarkar
Performance Strategist, Author, Managing Partner
CentralKnowledge
Ajay Pangarkar is a Certified Professional Accountant and Certified Training and Development Professional. He's a published author. His third book is titled The Trainers Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy. Other books include The Trainers Portable Mentor and Building Business Acumen for Trainers. CentralKnowledge was recognized by TrainingMag in 2008 as Project of the Year for their work with Apple. He's also an award-winning writer winning the 2014 and 2015 prestigious TrainingIndustry.com Readership and Editors' Award. Ajay was recently awarded Elearning Magazine's 2016 Learning Champion. Ajay is a regular on the #1 Montreal Talk Radio morning show.
SMM107 Struggling with Productivity? Up Your Game with Employee-Generated Learning
4:00 PM - 4:45 PM Tuesday, March 26
Expo Hall: Management & Measurement Stage
Technical teams often work with a mix of novice and expert professionals with varying skills and knowledge. The experts work on challenging projects and become incredible sources of practical knowledge. However, this knowledge is trapped in their minds and creates knowledge silos, since the novices who are still struggling do not have easy access to that knowledge. How often can novices bother experts to share or coach them on some of the challenging aspects of the work? How often can experts do justice to knowledge-sharing when they are time-constrained with other priorities? How can L&D bring all of them onto the same page of productivity and performance without tedious courses or training programs?
This session explores an employee-generated learning (EGL) model and discusses how L&D can collaborate with subject matter experts (SMEs) to create and maintain a knowledge pool of everyday working practices or repetitive behaviors. This approach is quicker than the conventional training methods and will allow them to self-serve their performance needs faster, supporting their productivity seamlessly.
In this session, you will learn:
- About research findings (interviews and surveys) that indicate why employees share, and should share, knowledge
- Dos and don’ts of employee-generated learning
- How Nielsen, Unilever, and Electrolux have implemented the EGL model
- How L&D managers can change the mindset of key stakeholders, drive adoption, and improve employee engagement
Audience:
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Kasper Spiro
CEO
Easygenerator
Kasper Spiro is the CEO of Easygenerator. He has over 30 years of experience in the field of learning: teaching, authoring textbooks, designing and creating eLearning, and developing knowledge management systems, user performance support systems, and eLearning systems. Kasper’s experience as a manager also includes being CEO of an early internet startup in the 1990s. At Easygenerator, the goal is to facilitate non-learning professionals in sharing knowledge and creating effective eLearning through Easygenerator’s cloud- based eLearning service.
502 Cracking the Compliance Training Code
10:45 AM - 11:45 AM Wednesday, March 27
Salon 16
Nobody seems to like compliance training—neither people at work nor L&D professionals. But at the same time, everyone wants the people and organizations that serve them to be compliant. Learn how to handle this compliance training paradox and find professional ways to make the best of it.
In this session, you will learn how to first “peel the onion” of compliance training to get to the core of what needs your attention. You’ll also learn a model to understand the elements that influence compliance behavior and which of these elements can be influenced by training. Next, you’ll discover how to use today’s technology to make compliance training effective and efficient. Finally, you will learn how to support what you really want: compliance empowerment.
In this session, you will learn:
- About the compliance training paradox
- How to peel the compliance training onion
- About an analysis model that clarifies the elements of compliance behavior
- When and where training is successful, and when it’s not
- How to address the other elements of compliance behavior
- How to use technology for effective and efficient compliance training
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
aNewSpring platform and adaptivity functionality, aNewSpring MemoTrainer, and Rummler’s performance analysis checklist
Ger Driesen
Learning Innovation Leader
aNewSpring
Ger Driesen is a learning innovation leader at aNewSpring, the learner experience platform for training providers. He connects people, ideas, and inspiration in the global L&D community. He also works as a consultant in learning & leadership development at Challenge Leadership Development Academy, the company he co-founded. He's known as a "Dutch L&D trendcatcher" based on his articles, blogs, and tweets, and he is a regular speaker at international conferences.
503 Case Study: Reinvigorating Your Training Program
10:45 AM - 11:45 AM Wednesday, March 27
Salon 15
How do you reinvigorate a legacy, but lagging, training program and get stakeholders to believe in the potential of training? Many in L&D experience the challenges of a rapidly growing company: loss of focus as training needs expand, distrust and fatigue from SMEs and internal stakeholders, pressure from sales and go-to-market teams. Come learn about how one team experimented with core DevOps concepts to address these challenges, and find out how to reinvigorate your team, your content, and your audience.
You’ll learn how to look at your training program from a different angle and get buy-in from SMEs and stakeholders. The team designed and executed a strategy to rethink their entire technical trainings portfolio: from classroom technical stack to how they decide what goes into a course. Explore how they used automation, continuous delivery, and incremental testing to deliver high-quality trainings with stakeholder buy-in. Learn about their strategies, successes, and struggles by walking through their DevOps training blueprint. You’ll leave with strategies of your own and ideas that will help you rethink your training offerings and road map.
In this session, you will learn:
- How to leverage continuous delivery in curriculum development and training teams
- How to collaborate with leadership, developers, content developers, and instructional designers
- How to rethink your strategies and reinvigorate your training portfolio
- How to test and implement strategies for automating content production
Audience:
Designers, developers, and managers
Technology discussed in this session:
User-centered design, UX research, and Git
Bridget Egan
Manager of Technical Training Programs and Strategy
Puppet
Bridget Egan is a manager of technical training programs and strategy at Puppet. She was a community college instructor and a continuing education course designer before moving into tech. At Puppet, Bridget focuses on ways to increase accessibility and user focus in technical trainings.
504 The Accidental People Challenges of Agile Development
10:45 AM - 11:45 AM Wednesday, March 27
Salon 4
Agile is a decentralized strategy in deeply centralized organizations. This conflict is made worse when the people in agile can’t adjust to the mindset. Transforming skills, culture, leadership, talent, and perception of quality, ambiguity, bias, and skills creates struggle in new agile practitioners.
In this session, you’ll explore the way agile is supposed to work and look at strategies for easing the transition to this approach. You’ll revisit the Agile Manifesto to find clues for transition and identify the new skills and competencies required for agile success. You’ll look at how to challenge the culture to balance agility, efficiency, predictability, accountability, and throughput, as well as how to promote and drive collaboration and participation to ensure trust. You’ll also discuss how to determine the explicit change to leadership.
In this session, you will learn:
- About the subtle imperatives that make agile work
- How to redefine competencies and behaviors for agile staff
- How to create a job benchmark to identify appropriate agile talent
- How to defocus hierarchy and focus on collaboration and trust
- How to change the culture to drive agile success
- How to identify and share bias
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Lou Russell
Managing Practice Director
Moser Consulting
Lou Russell is director of learning at Moser Consulting. As an executive consultant, speaker, and author, she channels her passion to create growth in companies by growing their people. Lou inspires greatness in leadership, projects, and teams. She is the author of seven popular books on leadership, teams, and project management. Most importantly to Lou, you will leave this session with a new tool.
509 Out of Control! Navigating Learning in the Age of Content and Platform Overload
10:45 AM - 11:45 AM Wednesday, March 27
Salon 18
From classroom to CMS, LMS, mobile, LXP, VR, AR, AI and beyond, the delivery mechanisms for training content have never been so varied. To what extent should the ultimate distribution channel guide content development principles? In a culture of instant gratification, does learner convenience come at the expense of content quality?
In this session, we will share case studies from more than three decades of delivering best-in-class corporate education initiatives. We will discuss how content has evolved in reaction to, and in tandem with, innovations in delivery technology. We will share examples of changing the message to suit the medium and changing the medium to suit the message; focusing on what works, what should be avoided, and what’s still unknown.
In this session, you will learn:
- How new technology delivery platforms influence content creation
- How to make the right content and platform choices for your business and learners
- How to evaluate innovations in content design and delivery
- The one thing that trumps convenience!
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
LMS, LCMS, LXP, AR, VR, content authoring tools
Ben Sangree
Senior Engagement Manager
Intuition
Ben Sangree is a senior engagement manager at Intuition, where works with clients across industries designing and delivering customized digital learning solutions. These highly-tailored solutions range from blended eLearning and video-based courses to instructor- led services and content consultancy. Ben previously worked at international online learning and media start-ups, where he was responsible for marketing, business development, recruitment, and training. He is currently an MBA candidate at UCLA Anderson.
Carlos Remigio
Senior Relationship Manager
Intuition
Carlos is a senior relationship manager at Intuition. He is responsible for overseeing business development efforts, as well as the implementation of Intuition’s financial services learning solutions and professional services in the Americas. Working closely with some of the world’s leading banks, investment managers, insurance companies, regulators, and other market participants, Carlos devotes most of his time to client consultations and the development and delivery of tailored blended learning solutions.
SDD203 Learn More. Grow Business. Be Compliant. Measure Impact.
12:00 PM - 12:45 PM Wednesday, March 27
Expo Hall: Design & Development Stage
Organizations in 2019 are facing competitive pressures, compliance risks, launching new offerings, and needing to measure the impact of investment. Let us show you how we help organizations solve for these types of challenges with our learning ecosystem. Organizations spend $130 billion on training each year. How do they know it’s working? In 2018, HIPAA fines were an average of $3.1 million per organization. Could those fines have been avoided by putting the right system and processes in place?
In this session, you will learn:
- How to grow sales with video and social
- About just-in-time learning
- How to manage complex compliance and reporting
- How to measure business impact
- About organizational dashboards
Carrie Hancock
Sales Director NA
NetDimensions
Carrie Hancock is a sales director for North America at NetDimensions. With nearly 20 years’ experience in the learning management space, Carrie specializes in new business development and major market expansion. Following her early career in marketing and sales in the medical field, she took her healthcare knowledge into computer-based learning for hospitals and health facilities. Carrie contributed to a triple-digit revenue expansion of a small healthcare learning company, which led to a profitable acquisition. She is a graduate of Clemson University.
Ali Zaheer
Sr. Solutions Consultant
NetDimensions | KZO Innovations
Ali Zaheer, a senior global solutions consultant at NetDimensions/KZO Innovations, has been in the L&D industry for over 16 years. His experience includes learning system administration, exam systems, and content development. Ali specializes in creative learning presentations with engaging learner experiences. His passion is experimenting with new technologies that increase learner adoption.
Garfield Bolt
Solution Consultant
Peoplefluent
Garfield Bolt, a solution consultant at Peoplefluent, has been an IT consulting entrepreneur for 25 years, and has a strong interest in automation technologies of all kinds. Garfield taught IT to elementary and high school students, and he is also related to the world record holder for sprinting, Usain Bolt.
602 Content Intelligence: Multiplying the Value of Content Assets
1:00 PM - 2:00 PM Wednesday, March 27
Salon 17
Learning experiences are born from content, and your organization invests heavily in building that content. This material is developed by different departments that often aren’t communicating, decreasing its impact and potential. Without an enterprise-wide content ecosystem that connects multipurpose content, these assets get locked up into learning, marketing, and support content “pickle jars,” unable to electrify your connected customer and learner journeys. Today, there’s so much inefficiency, waste, and copy/paste in content creation. But the landscape is evolving! In the near future, all of your content may be united by a content ecosystem. What can you do today to prepare for this?
In this session, you’ll discover new, measurable value from all the content created within your enterprise. Using content intelligence practices, assets come to life, connect up, and educate learners and customers while minimizing redundant effort. In this session, you’ll learn how to prepare for the inevitable unified content ecosystem by aligning cross-department projects and establishing rhythms and patterns to support future collaboration. And you’ll learn how this creates enduring assets that apply to multiple audiences (both internal and external) and increases the overall return on investment. You’ll discover examples of projects and workshop initial ideas to jump-start your content intelligence practice right away.
In this session, you will learn:
- How to prepare for the future of content creation
- How implementing content intelligence practices will impact learning content today
- The six disciplines of content engineering
- How to determine the real value of your content and transform it into multipurpose material
- Why training departments should eliminate department borders to upgrade learning content
- How to start conversations within your company to promote content intelligence practices
Audience:
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Anna Lively
Manager of Training and Learning
Simple [A]
Anna is a manager of training and learning for [A], the Content Intelligence Service. Anna’s professional career includes nearly 20 years of experience in a variety of corporate functions such as instructional design for eLearning and instructor-led courses, LMS administration, leading process improvement initiatives with Six Sigma methodologies, and sales and marketing. Anna’s diverse background includes design and development of eLearning courses for small startups, nonprofit organizations, and Fortune 500 clients.
603 The Best Training Is No Training
1:00 PM - 2:00 PM Wednesday, March 27
Salon 4
Why do organizations train, and why do they train so much? Simple questions; complex answers. Despite all the L&D industry knows about performance improvement, people still tend to throw training at problems, or accept client requests for courses even before they know why. And, too often, the courseware doesn’t even work. This isn’t because the training is necessarily bad, but because people shouldn’t have done as much of it in the first place. Organizations train to compensate for bad documentation or teach workarounds to bad processes. They train to fix culture and morale problems. They train to meet compliance requirements and then report attendance over competency. They train repeatedly to be sure everyone “gets it.” They train to “CYA.”
What must you learn from all this? How about “less is more.” In this session, you’ll learn why, in many cases, training should be the last resort—not the first. You’ll learn how to eliminate the need for training, recognizing that in some cases training is a symptom of dysfunction, not its solution. With a focus on process, leadership, and new technologies, this strategic session will look at several key principles that can reduce the need for training but improve performance significantly. This isn’t the end of training by any means, but a major rethinking of its role in performance improvement and a key to your professional growth.
In this session, you will learn:
- Why training matters less
- Why training is not a universal band-aid
- Why more technology isn’t always better
- Why training should be the last alternative, not the first
- Why increased proficiency is inversely proportional to more training
- Why getting closer to work means getting farther from training
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Marc Rosenberg
President
Marc Rosenberg and Associates
Dr. Marc Rosenberg is a global expert and speaker in training, organizational learning, eLearning, knowledge management, and performance improvement. He has written two best-selling books, E-Learning, and Beyond E-Learning. His 100 monthly columns, “Marc My Words,” appeared in The eLearning Guild’s Learning Solutions magazine from 2010 through 2018 and are still available online. Marc is past president and honorary life member of the International Society for Performance Improvement, is an eLearning Guild “Guild Master,” has spoken at the White House, debated eLearning’s future at Oxford University, keynoted conferences around the world, authored over 200 columns, articles, white papers, and book chapters, and is frequently quoted in major trade publications. Learn more at www.marcrosenberg.com.
604 Case Study: Creating a Successful Learning System at Shoptech Software
1:00 PM - 2:00 PM Wednesday, March 27
Salon 14
Software training lacks variety, and offering only ILT and outdated HTML tutorials didn’t help Shoptech Software’s case. Training was boring, lengthy, and costly to attend. Participation was stagnant, and customers were utilizing phone support more than training. Shoptech needed a better solution for their manufacturing clients. They needed a learning system with a combination of technologies and resources designed to solve clients’ immediate problems.
In this case study session, you’ll find out how Shoptech Software changed their learning culture, creating a system that focused on the needs and accessibility of their customers, and you’ll examine its overall impact on the organization through in-house statistics. You’ll explore their learning-on-demand approach to review the most basic and advanced functions of their software systems using microlearning videos, in addition to incorporating a new customer community platform with items such as video catalogs and learning tracks. You’ll also learn how to incorporate nontraditional learning techniques into standard software simulations such as storytelling and gamification to increase engagement.
In this session, you will learn:
- How creating a system for learning, versus creating different types of training, can benefit your department and organization
- How short problem-solving tutorials and the use of video can affect the software industry
- How to organize and deliver video and interactive simulation tutorials using a customer community
- How to incorporate nontraditional training techniques such as storytelling and gaming into software training
Audience:
Designers, developers, and managers
Technology discussed in this session:
Salesforce community, Articulate 360, Camtasia
Dawn Tedesco
Instructional Designer/Owner
Career Compliance Solutions
Dawn Tedesco, owner of Career Compliance Solutions, has extensive experience in employee and management skills development, including over 20 years of hospitality operations and HR management and training experience. She has designed and developed training programs for several large organizations and now specializes in instructional design, eLearning development, and helping businesses with management skills and compliance training. She is a silver award winner from the Horizon Interactive Awards in 2020.
Lindsey Atha
Training Manager
Shoptech Software
Lindsey Atha is the training manager at Shoptech Software. She has 10 years of experience in technical support, instructor-led training, and consulting. Taking advantage of her early background in customer support and custom development coordination, Lindsey works closely with clients to assess their needs and provide solutions tailored to fit specific learning and customer preferences. She has helped write content, design curriculum, and launch Shoptech’s virtual training program. Partnering her degree in secondary education with hands-on experience, Lindsey has been able to help create an interactive learning program for both customers and employees.
613 Measuring and Reporting the Impact of Workflow Learning
1:00 PM - 2:00 PM Wednesday, March 27
Salon 16
As tools and strategies emerge that enable us to better support learning in the flow of work, more and more organizations are looking to focus on workflow learning solutions. But like any new approach, it’s important that we don’t just assume that something is effective because we believe it will be, or that it feels right. Measuring the effectiveness of our efforts is key to understanding our work and to reporting the benefits of our programs, and that includes workflow learning programs.
In this session you will discover how to measure and report on workflow learning. You will look at what workflow learning actually is, and how that understanding changes what it is that we measure. You will discuss the key metrics that link to the impact workflow learning is having on an organization. You will also discover how to measure performance taking place in the flow of work.
In this session you will learn:
- How workflow learning changes our approach to measurement
- The key metrics used to understand organizational impact
- How to measure performance in the flow of work
- Tips for getting started with measuring workflow learning
Audience:
Intermediate and advanced designers, managers, directors
Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
SMM204 10 eLearning Project Management Mistakes and How to Fix Them
1:00 PM - 1:45 PM Wednesday, March 27
Expo Hall: Management & Measurement Stage
Even experienced eLearning practitioners struggle with managing projects. Accurately scoping the work, staying organized, identifying decision-makers, holding trade-off conversations, and managing expectations: All of these are challenging things, and they’re not always part of the job description or the skill set that creative eLearning pros bring to the table.
This session will help you make peace with your informal role as an eLearning project manager. You’ll take a closer look at 10 of the most common eLearning project management mistakes, along with tips, tools, and strategies for fixing them.
In this session, you will learn:
- How to use a few basic project management tools to kick off a successful eLearning project
- Pro tips and best practices for keeping yourself organized throughout the project
- Tips for taking the lead in tough project management conversations with subject matter experts (SMEs) and stakeholders
- Easy ideas and tools for getting—and keeping—your project team on the same page
Audience:
Designers and developers
Trina Rimmer
Director, Community and Customer Engagement
Articulate
As the director of community and customer engagement with Articulate, Trina uses her many years of eLearning design and development expertise to guide the creation of inspiring content for our community of workplace learning professionals, E-Learning Heroes. Before joining Articulate, Trina worked as an instructional designer, eLearning developer, and writer focused on delivering creative, engaging, and effective learning solutions to various companies, from global aid organizations to Fortune 500s.
701 The Business Case for Learning: Driving Employee Engagement at accesso
2:30 PM - 3:30 PM Wednesday, March 27
Salon 16
Recent job numbers show that unemployment is moving toward all-time lows, which means the talent wars are getting increasingly competitive among businesses fighting to attract and retain top workers. Even flashy perks like ping-pong, free food, and wine o’clocks are not enough to gain a true talent advantage. New research proves the most coveted benefits are those with substance, that aid professional growth and personal well-being. Not only do development perks provide a competitive hiring edge, but employees given the opportunity to learn at work are also more engaged and interested in their jobs.
This session will dive into how accesso's VP of people has incorporated resounding feedback from employees requesting development opportunities and prioritized meaningful benefits across the organization. This session will discuss why businesses should move past the ping-pong perk hype and toward benefits like employee learning and development, which can not only offer a competitive edge but also increase engagement and ultimately, retention. Attendees will walk away with an understanding of how to make the business case for learning and development to stakeholders throughout the organization.
In this session, you will learn:
- How accesso leveraged employee feedback to create and drive its L&D strategy
- What specific L&D and people-centric initiatives accesso rolled out to the organization
- How strong L&D programs impact accesso's ability to remain competitive for talent
- What impact L&D has made on the business, and how other organizations can make the business case to stakeholders
Audience:
Managers and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Internal platforms as well as learning platforms
Shelley Osborne
Head of Learning Experience
Modal
Shelley Osborne is passionate about creating corporate learning cultures that enable continuous skills development and nurture a growth mindset to drive employee engagement and company performance. She has over 15 years of experience across the education, consulting, and corporate sectors. Shelley is currently the head of learning experience at Modal. Recently, Shelley was the vice president of learning at Udemy, where she led the company's learning strategy and continuous upskilling of employees globally. In her work, she often leverages innovative technologies and fresh approaches like virtual reality and gamification to drive lasting engagement.
Maura Schiefelbein
VP of People
accesso
Maura Schiefelbein, vice president of people at accesso, is focused on attracting, engaging, and developing accesso’s most important asset—its people. This includes developing organization-wide, talent-related solutions, as well as partnering with business leaders to plan and implement organizational change while continuing to foster accesso’s unique culture reflective of our core values. Schiefelbein has 15+ years of experience as a human resources practitioner working for Fortune 500 companies such as Fed Ex and Accenture, where she was accepted into the first Global HR Leadership Development program for the company. Most recently, she worked for ADP in a business partner role, which entailed consulting on varied human resources initiatives for her client base.
702 Building an Effective Onboarding Program for Remote Teams
2:30 PM - 3:30 PM Wednesday, March 27
Salon 15
Successful onboarding for remote employees requires a lot of managerial time, team time, and resources. New team members can feel isolated and unsupported, especially if they are inexperienced with remote work. Remote employees may not receive information necessary to their job due to lack of consistency in the process, or the absence of support that office-based employees typically receive. Stakeholders may express concern at the length of time required for new employees to become independent and productive. This often results in new employees impatiently pushing through onboarding material to become active in the field quickly, without proper assessment of performance gaps and future developmental needs. Managers, who are also often field-based, can miss signs of employee distress or disengagement until it’s too late.
In this session, you will explore the process of developing an effective onboarding program for a remote team. You’ll learn questions and techniques to identify the needs of a group and its managers, as well as success factors for a variety of stakeholders. You will discover how to use this information in developing a system that leverages available content and software. You’ll examine different learning formats and why some types work better than others. You will explore the steps to develop a program that can run as a semi-automated process with limited need for user intervention, and the positive impact such a program might have on team bandwidth and productivity.
In this session, you will learn:
- How to gain buy-in for a team that has not had previous training support
- How to prioritize needs and push content out in stages
- How to involve all stakeholders in a discussion of wants, needs, and success factors
- How to creatively use a limited budget
- Strategies to navigate differing team expectations
- Why your audience must remain a priority at all stages of design
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Learning management systems, Microsoft SharePoint and PowerPoint, TechSmith Camtasia, Articulate 360, Audacity, and Snagit
Melody Davis
Managing Partner
Versant Learning Solutions
Melody Davis, managing partner at Versant Learning Solutions, enjoys educating adult audiences. She pulls from her years in the field working with medical students, healthcare providers, and opinion leaders to inform her strategies and tactics. Melody has created onboarding systems for a variety of remote teams in the US and globally. She works collaboratively with stakeholders to establish training to meet both current and future development needs. Melody has a PhD in microbiology and immunology from Vanderbilt University and a certificate in instructional design from the University of Washington. She has received numerous awards for leadership in teamwork in the medical affairs arena.
703 Developing Yourself and Your Team Without Breaking the Bank
2:30 PM - 3:30 PM Wednesday, March 27
Salon 14
Your company does not pay for the rest of your team to attend conferences, courses, or outside development. Reports show that employees leave due to lack of training and development opportunities. What will you do? Your people are great! You don’t want to lose them. Without any budget dollars, how can you provide learning experiences for your team so their skills grow instead of getting stale?
In this session, you will investigate the world around you to create development activities for your staff. You will make a plan to take a field trip, map out your learning network, and find the online resources you need to stretch your team’s instructional design skills. Attending the occasional webinar is not enough to improve learning and development skills. One-stop-shop role? Design a plan for yourself! You can do it and not break the bank or your team budget. There might even be a good cookie recipe because everyone knows that you learn better when you have a plan for treats.
In this session, you will learn:
- How to use your city’s sites to build design skills
- About curation tools that keep you up to date on research and what’s in the news
- How to network for your team’s development
- About easy social media and phone apps to create challenges meant to develop
Audience:
Designers and managers
Technology discussed in this session:
Curation tools like Flipboard, Paper.li, and Feedly; plus Twitter, LinkedIn SlideShare, Zappar, YouTube, Coolors, ZEEF, caption apps, and cellphone cameras
Heidi Matthews
Training Manager
Terracon
Heidi Matthews spends her days connecting people, concepts, and systems in her role as training manager for Terracon, an engineering and scientist consulting company. A career that includes facilitation, instructional design, sales, and management for global and national companies, she has led teams with award winning results. Known on her team and in her learning community for ideas and developing people, sharing to aid other's success is her specialty.
804 Mastering a Global Learning Ecosystem
4:00 PM - 5:00 PM Wednesday, March 27
Salon 9
Designing a learning ecosystem can be daunting. Selecting the right technologies for your business is crucial for long-term success. Attend this session to learn how various technologies, strategies, and partnerships work together to form a comprehensive learning ecosystem. Hear how a global company, Yum! Brands, utilizes an LMS, LCMS, CMS, LRS, and various other tools (including AI) to provide training to over 850,000 learners in 135 countries with 41 different languages. This session will describe the struggles related to system constraints, cultural differences, business strategy, and the constant battle of keeping up with emerging technologies. Discover tips and tricks for creating a comprehensive learning ecosystem!
During this session, you will expand your knowledge of a global learning ecosystem and learn best practices related to conducting technology pilots and implementations. You will deepen your understanding of strategic planning discussions and how best practices were shared. Finally, you’ll learn how three separate businesses (KFC, Pizza Hut, and Taco Bell) worked together to solve issues, plan strategy, and pilot new technologies.
In this session, you will learn:
- How to structure a global LMS
- Strategic planning best practices
- How to engage with vendors, stakeholders, and conduct pilots on new technologies
- How teams from different cultural backgrounds can work together for a common goal
- How learning takes place in the food service industry
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.), system administrators, and IT
Dana Collins
Associate Manager, Learning and Hiring Systems
Yum! Brands
Dana Collins is an associate manager of learning and hiring systems at Yum! Brands. Dana has held many roles in the L&D field, including facilitator, instructional designer, and learning and hiring systems technologist. Dana earned a bachelor’s degree in information technology in 2016. At Yum! Brands, she manages and supports a team dedicated to supporting 45,000 global restaurants for KFC, Pizza Hut, and Taco Bell. Their LMS provides training for over 850,000 active users with an expansive ecosystem containing LMS, CMS/LCMS, AI, assessment tools, video platforms, and virtual classroom applications. Dana also oversees the training and support for over 100 global training administrators.
805 Case Study: Designing an Integrated Learning Strategy
4:00 PM - 5:00 PM Wednesday, March 27
Salon 13
The stakes were high, and the learning challenge was tough. A major hospital system was building a new hospital. Nurses, physicians, and hospital staff had to prepare to work effectively, confidently, and safely to provide an excellent patient experience on day one. They had to navigate new spaces; implement new workflows and policies; use new equipment, a new electronic medical records system, and a new communications system; and employ new safety and security procedures. How do you enable busy employees to learn a large and complex set of critical skills in a limited time?
In this case study session, you’ll see how the hospital used an integrated, multifaceted learning strategy to make the move a success. The key was to design and build a systematic set of learning experiences using technology appropriately, guided by sound learning science principles. You’ll learn how to create role-based learning paths that employ eLearning, video, hands-on labs and workshops, online and live simulations, mobile learning and performance support, and fun reinforcement activities. These are based on learning experience design principles including design thinking, active learning, spaced practice, scenarios, and on-demand content. Finally, you’ll see how to implement an iterative, collaborative design and development process that involves internal L&D professionals, hospital leaders and staff, SME-developed content, and external consultants.
In this session, you will learn:
- Learning science–based design strategies for learning multiple complex skills
- How to build integrated learning paths
- How to adapt your organization’s learning technologies to support complex learning
- How to apply learning experience design principles and processes to create effective and engaging learning
- How to make it easy for SMEs to develop learning activities
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Learning management systems, Articulate Storyline, Microsoft SharePoint, and video
Marty Rosenheck
Chief Learning Strategist
Cognitive Advisors
Marty Rosenheck, PhD, CEO and chief learning strategist at Cognitive Advisors, provides talent development, learning experience design, and learning technology ecosystem consulting. He is a thought leader and sought-after consultant, speaker, and writer on the application of cognitive science research to learning and performance. Marty has over 30 years of experience. He has created award-winning learning experiences, designed learning ecosystems, developed cognitive apprenticeship programs, built performance support systems, conducted needs assessments, specified learning paths, constructed virtual learning environments, and developed formal, informal, and social learning strategies for dozens of nonprofit and for-profit organizations.
806 From ILT to eLearning: Drastically Scale Your Training Delivery and Survive!
4:00 PM - 5:00 PM Wednesday, March 27
Salon 10
Your company is growing, and you need to scale your training delivery but with a similar cost structure. This was the issue facing Tricentis. They increased their annual training completions from 58 in 2008 to over 18,000 in the first six months of 2018. A traditional instructor-led training model could no longer support this growth. They needed a new eLearning- and technology-led approach.
This case study session will take you through Tricentis’ journey, allowing you to learn from their successes and failures and see plans for the future. Experience how they created engaging online certified courses leveraging new technology. See how a stepped implementation plan is key, and how choosing technology carefully and with an eye for the future can prevent long-term pain. Finally, you will learn how process automation enabled the team to cope with the additional administrative burden, allowing focus to remain on development.
In this session, you will learn:
- How to implement a successful and cost-effective growth strategy for eLearning
- What to look for in the technology to support you in the growth of your training
- How process automation can save you time and money, enabling you to spend the time on course development
- How to survive in a period of hyper-growth
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
ServiceNow LMS, Articulate Storyline, Jira, and Microsoft Office Suite
Antony Leeming
Training Project Manager
Tricentis
Antony Leeming is a training project manager with Tricentis, responsible for training implementation and design worldwide. Tony has been with Tricentis for two years, creating and delivering training all over Europe. He has over 15 years’ experience in the training and adult education sector—training people in everything from financial services to scuba diving.
Jordan Grantham
Tricentis Academy Team Leader
Tricentis
Jordan Grantham is team leader at Tricentis Academy, overseeing the completion of thousands of courses worldwide every year. Jordan has experience in language teaching and technical training, as well as project management and team leadership in the startup sector.
810 Trends: What the Research Says About Learning Styles, Evaluating Learning, and eLearning on a Budget
4:00 PM - 5:00 PM Wednesday, March 27
Salon 3
The eLearning Guild’s director of research, Jane Bozarth, along with contributors to recent research, reviews the Guild’s recent reports on learning styles, evaluating learning, and creating eLearning with limited resources. We’ll look at what’s happening—or not happening—industry-wide, with an emphasis on what works; such as what factors support success, how to counter myths and misperceptions, and what content lends itself best to particular approaches.
This review of research is designed to familiarize you with what’s happening in the field and to help you find ways to be successful with approaches you’re considering, or that you’re already using and would like to enhance. You’ll leave with practical, evidence-based advice to help you engage in conversations and apply new ideas back at work.
In this session, you will learn:
- What practical insights you can gain from current research into learning styles, evaluating learning, and creating eLearning on a budget
- State-of-the-industry practices in these areas
- Benefits and barriers facing practitioners
- Solutions to common challenges
Audience:
Designers, developers, and managers
Will Thalheimer
Founder
Work-Learning Research
Will Thalheimer, PhD, MBA, is a world-renowned speaker, writer, researcher, and consultant focused on research-based best practices for learning design, learning evaluation, and presentation design. Will wrote the award-winning book Performance-Focused Learner Surveys (second edition); created LTEM, the Learning-Transfer Evaluation Model, the Presentation Science Workshop, and co-created the eLearning Manifesto. Will has the honor of being a Learning Guild Master.
Jane Bozarth
Director of Research
The Learning Guild
Jane Bozarth, the director of research for the Learning Guild, is a veteran classroom trainer who transitioned to eLearning in the late 1990s and has never looked back. In her previous job as leader of the State of North Carolina's award-winning eLearning program, Jane specialized in finding low-cost ways of providing online training solutions. She is the author of several books, including eLearning Solutions on a Shoestring, Social Media for Trainers, and Show Your Work: The Payoffs and How-To's of Working Out Loud. Jane holds a doctorate in training and development and was awarded the Guild Master Award in 2013 for her accomplishments and contributions to the eLearning community.
Tracy Parish
Education Technology Specialist
Parish Creative Solutions
Tracy Parish is an accomplished instructional designer, eLearning developer, and consultant based in the Greater Toronto area. With a unique blend of skills in computer programming, adult education, and eLearning design/development, she has built a successful career in instructional design. With over 18 years of experience in instructional design, development, LMS implementation and administration, Tracy is a respected figure in her field. She is a speaker, active Articulate Community Hero, co-host of the Toronto Storyline User Group and webcast Nerdy Shop Talk, the marketing director for the Canadian eLearning Conference, and moderator of the monthly Twitter event #lrnchat.
901 Writing an eLearning RFP That Generates Accurate Quotes
8:30 AM - 9:30 AM Thursday, March 28
Salon 10
To hire a vendor to assist with an eLearning project, your organization may require you to issue an RFP (request for proposals) and obtain multiple quotes. When you get the quotes back, they may vary significantly. How do you know which one to choose? But the better question starts at the beginning of the process: How do you obtain accurate, apples-to-apples quotes from quality eLearning vendors? To receive good quotes, you need to issue an RFP that provides appropriate and clear information for the vendor to accurately price and schedule your project. Once you have accurate quotes, then you can decide which vendor is best for the project using a criteria-based, methodical approach.
In this session, you’ll look at strategies for writing an RFP that gives you the information you need to best determine which quote is right for your organization. You’ll examine eLearning pricing philosophies and pricing methodologies, and the information required in the RFP to calculate prices and timelines. You’ll also: look at sample RFPs that will generate apples-to-apples quotes and those that will generate vastly different quotes; review an eLearning RFP template and learn guidelines for using it; and share decision-making criteria and methodologies you can use in this process.
In this session, you will learn:
- How to describe and discuss eLearning project pricing methodologies
- What information is required to calculate prices and timelines
- How to write an eLearning RFP that generates apples-to-apples quotes
- A methodical, criteria-based approach to choose the best vendor for the project
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Jennifer De Vries
President
BlueStreak Learning
Jennifer De Vries is the president and chief solutions architect at BlueStreak Learning. Jennifer, a CPT, has over 25 years of experience managing eLearning programs for companies such as IBM and Motorola. She frequently writes about eLearning for industry journals and is best known for her groundbreaking report, Rapid E-Learning, published by Bersin & Associates. In 2010, Jennifer was named one of the 20 most influential people in online learning by Online University Rankings. In 2016, she was named Most Influential Woman in eLearning by Corporate America News. BlueStreak Learning focuses on helping organizations successfully start and grow high-quality, customer-focused eLearning programs.
1003 The Right Instructional Designer Is Hard to Find
10:00 AM - 11:00 AM Thursday, March 28
Salon 1
If you hire the wrong instructional designer, you risk wasting time and money and losing credibility in the eyes of your stakeholders. It’s important to first understand your needs and then look for an instructional designer with the right design experience, level of creativity, and communication skills to make your projects successful. Join this session to discover a recruitment process that can help you identify the skills you need and source the candidates who possess them.
This interactive session will discuss how to avoid hiring the wrong instructional designers. After reviewing the recruitment process, you will learn how you can use it to fill your open instructional design positions and create an effective onboarding plan.
In this session, you will learn:
- How to describe your ideal instructional designer profile
- How to source and review candidate resumes
- How to conduct a thorough interview
- How to develop an onboarding and coaching plan
Audience:
Designers and managers
Tiffany Lombardo
Instructional Design Manager
Cinecraft Productions
Tiffany Lombardo has over 14 years of experience as a learning & development professional. She began her career as part of the L&D team at The Sherwin-Williams Company, where she implemented global learning programs and designed impactful learning for employees, managers, and executives. In 2016, she joined Cinecraft Productions. She holds a bachelor’s degree in English literature from John Carroll University, and a master’s degree in business administration with a focus in human resources from Cleveland State University. 
1004 Micro vs. Macro: Which Learning Experience Works Best?
10:00 AM - 11:00 AM Thursday, March 28
Salon 4
Most L&D teams are keenly interested in exploring ways to combine their macrolearning needs—traditional ILT classes and VILT sessions, tracked online learning, and structured compliance programs—with microlearning initiatives leveraging mobile, game mechanics, and social interactions. While most legacy LMS platforms have yet to include compelling microlearning features, there are ways to design and integrate legacy macrolearning platforms with modern microlearning solutions to achieve tech-enhanced learning success.
It is easy to fall in love with “shiny object” solutions that promote an “out with the old, in with the new” strategy to fix your legacy programs. Are these new solutions really replacements for the stable, workhorse systems you rely on to organize and track performance? In this session, you’ll discuss how striking a balance between old and new likely represents the best approach for many companies seeking to modernize key training programs and metrics. You’ll explore just how legacy platforms can meld with specialized technology sets to craft purpose-built solutions to support your current and future learning needs.
In this session, you will learn:
- How to combine your macrolearning needs with your microlearning desires
- Why the rumor of the LMS’s death (or imminent demise) is false
- About successful case studies where teams extended the old with the new to address changing requirements and heightened use expectations
- About a mixture of commercial solutions and open-source utilities that can help you assemble your own modern learning experience platform solution
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.).
Technology discussed in this session:
Mobile apps, social interactions, game-enabled themes, and extensible APIs, including commercial solutions as well as open-source tools that can enhance and extend legacy learning platforms.
Robert Gadd
President
OnPoint Digital
Robert Gadd is president of OnPoint Digital and responsible for the company’s vision and strategy. OnPoint’s online and mobile-enabled offerings support more than one million workers and include innovative methods for content authoring, conversion, and delivery extended with social interactions, gamification, and enterprise-grade security for workers on their device or platform of choice. Prior to OnPoint, Robert spent 10 years as CTO of Datatec Systems and president/CTO of spin-off eDeploy.com. He is a frequent speaker on learning solutions—including mobile, informal learning, xAPI, and gamification—at national and international T&D conferences.