106 Designing for Knowledge: The Cake Box Method
10:45 AM - 11:45 AM Tuesday, March 26
Salon 4
You may have heard it from your high school math teacher: You can't use a calculator on the test. You think you'll have a calculator in your pocket at your job? If only my cell phone could fly back in time and have a chat about that!
There's so much staff needs to know but as technology has advanced, we're more able to ask, "Do they need to know that information, or do they need to know where to find it and how to use it?” We're often asked to ensure that our learners "know" something, but what we usually mean is "they need to know X so that they can do Y." How do we design for each the right way?
In this interactive session, you'll shift the way you think about training by adopting a knowledge versus skill framework. You'll practice teasing apart the know from the do. Together we'll explore the undercover performance support that has been provided for the knows in your everyday life (like the instructions on the back of the cake box), and ways you can adapt this method of design to reduce the cognitive load demands of your learners. You'll use a template to create a strategy for moving information to the right place for your teams, without violating any of the five information mismanagement no-nos. You'll leave empowered to design for improved learner experiences AND reduced workplace errors.
In this session, you will learn:
- How to analyze an objective for its location on a Gery's familiarization and Bloom's sophistication level graph
- Ways to sort objectives based on these levels, assess them for their appropriate Kirkpatrick level, and build the right assessments for your business objectives
- Strategies for comparing information-heavy designs from the workplace against real-life counterparts, and redesigning them to reduce cognitive load and reduce workplace errors
- What the five information mismanagement no-nos are, as well as their repercussions
Audience:
Designers, developers, managers
Marci Morford
Learning Strategist
MarSea Consulting
Marci Morford is a learning strategist and leads MarSea Consulting, which builds custom training for companies that have outgrown their startup phase and are ready for streamlined, scalable, efficient training. She develops programs based on business goals, with laser focus on the ROI that growing companies require. Marci is also the director of programs of ATD Puget Sound, where she is currently overhauling traditional monthly lectures into a series of learning games, workshops, and parties. Marci writes for TD Magazine and won DemoFest at DevLearn 2017 (Best of Show - Non-Vendor) with the immersive, blended-learning onboarding game she developed for a global health non-profit.
109 Chatbots: The Ideal Channel for On-Demand Performance Support
10:45 AM - 11:45 AM Tuesday, March 26
Salon 14
In telecommunications, the term “last mile” is used to describe the challenge of connecting the final leg in a communications network, typically describing the distance between the last hub and a consumer’s home. The “last mile,” although the shortest leg, is often the hardest to put together. In the world of performance support, the “last meter,” the distance between a learner’s eyes and their computer, is an appropriate comparison. In theory, creating a great resource library should be the bulk of the work, but too often, overcoming the “last meter” ends up being the ultimate nemesis. The challenges are to get the learner to recognize the need for support resources, remember where to access them, and utilize them as necessary.
In this session, learn how chatbots can be an effective solution in connecting learners with the job aids they need, when they need them. In the world of performance support, getting an employee’s attention ends up being the ultimate challenge. You will explore how chatbots engage with learners via a conversational user interface and why this approach turns out to be significantly more frictionless than traditional software. You will examine the instructional design best practices in designing a chatbot to be smart about performance support resources, as well as the various mobile and desktop destinations where you can make your chatbot available.
In this session, you will learn:
- How a chatbot can link to existing performance support resources
- Why learners engage with chatbots more willingly than with software
- Instructional best practices on how to design and deploy a chatbot
- How a chatbot can collect data to help you understand which performance support resources are most popular
- About the practical limits of artificial intelligence embedded in a chatbot
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Chatbot authoring platforms, mobile devices, browser widget-based chatbots, and messaging apps like Messenger and Telegram
Vince Han
CEO
Mobile Coach
Vince Han is the founder and CEO of Mobile Coach and a frequent speaker at conferences such as Training Conference, DevLearn, Learning Solutions, the Learning Conference, ATD ICE, ATD Techknowledge and others. He holds an MBA from the MIT Sloan School of Management. Vince is an industry thought- leader for learning and learning technology with an emphasis on artificial intelligence and chatbot technology. Vince has founded several successful technology companies and resides in Utah.
209 Building a Habit of Daily Learning
1:00 PM - 2:00 PM Tuesday, March 26
Salon 1
The majority of what people learn comes from practical experience on the job. However, they don’t learn everything they need just by doing their jobs. You have to be ready for exceptions when they arise. Learners need reinforcement of important topics to help avoid bad habits. They look for opportunities to expand their knowledge and skills beyond their current roles to further their careers. Unfortunately, with limited time and competing priorities, employees often are unable to make continuous, targeted learning part of their work.
In this session, you’ll look in-depth at how to embed targeted learning activities into the daily workplace experience. You’ll learn tactics for applying common learning science techniques, including interval reinforcement and retrieval practice, to drive long-term knowledge retention. You’ll see how you can use familiar tools to promote the habit of daily learning. You’ll hear stories from organizations that are realizing measurable business results by helping their employees dedicate just five minutes per day to their professional development.
In this session, you will learn:
- How to identify brief moments for daily learning in the average employee’s day
- How to apply learning science techniques to promote knowledge retention
- How to enable managers to support daily learning activities
- How to motivate and enable employees to build their daily learning habits
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
JD Dillon
Chief Learning Architect
Axonify
JD Dillon became a learning and enablement expert over two decades working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.
402 Are They Learning? Using xAPI to Correlate Training Performance
4:00 PM - 5:00 PM Tuesday, March 26
Salon 15
Good courseware engages the user with multiple elements. From video to audio to the venerable drag-and-drop, you need to make sure your content is doing the job. But is your audience actually learning anything? More importantly, are they learning the lessons you need them to? And if they are, do you have the tools to prove that to your leadership?
This session will look at how you can use Experience API (xAPI) to capture data from the various elements of your content into a single, uniform format in the learning record store (LRS). Then, by looking at real-world example pages, you’ll learn how you can start analyzing results to see which activities contribute most to learner success in the course. You’ll also look at how you can compare key performance indicators (KPIs) to course engagement and success to show your leadership that your content is helping to improve performance, satisfaction, or whatever your goals may be. With this data in hand, you can craft your courses to ensure that they accomplish their goals and make the bosses happy!
In this session, you will learn:
- What xAPI is and how you can use it in your courses
- How to collect data on student interactions with your content
- How to report on the data you’ve collected
- How to use xAPI to compare content consumption to performance
- How to combine data to ensure that your activities are meeting their goals
Audience:
Designers, developers, and managers
Technology discussed in this session:
HTML5, JavaScript, xAPI, and LRSs
Anthony Altieri
IDIoT in Chief/xAPI Evangelist
Omnes Solutions
Anthony Altieri is the IDIoT in Chief (instructional developer for the Internet of Things) and founder of Omnes Solutions, as well as an xAPI evangelist, authoring a course on xAPI Foundations for LinkedIn Learning. Anthony has worked on multiple projects implementing global LMS systems. He is a maker, focusing on user analytics and bringing the virtual learning world and the real world together through the use of Bluetooth beacons and other IoT devices using xAPI. Anthony has lectured to audiences on topics ranging from the spread of HIV to network security, content development, why it’s important to learn to code, and, of course, xAPI.
809 Performance Support: Enabling Productivity at Point-of-Work
4:00 PM - 5:00 PM Wednesday, March 27
Salon 18
Training alone cannot drive performance, only contribute to it; that’s the root of the problem. L&D already excels within long-held training paradigms to deliver effective knowledge transfer—it’s not wrong, it’s just not enough! The business needs workforce productivity, meaning consistent performance at Point-of-Work, where performance represents the productivity end of a learning-performance continuum. In the current training paradigm, Point-of-Work is out of scope. Traditional training needs assessments cannot inform “intentional design” frameworks like the Five Moments of Need or even 70:20:10, both of which enable convergence of learning with work. Point-of-Work and moments of need are also out of scope for existing LMS technology. Both the conversation and tactics must change, because stakeholders have a blind spot—they expect one thing, training, and it’s not enough.
In this session, you will learn: cross-industry tactics and methods to identify and apply; which conversations need to change, and a proven tactic to succeed; a methodology to build seamless continuity across a learning-performance continuum from Point-of-Entry to Point-of-Work; Point-of-Work assessment tactics to capture performance attributes across the learning performance ecosystem; and technology implications critical to adopting a Point-of-Work solution discipline.
In this session, you will learn:
- An effective technique to change the conversation to performance
- About core Point-of-Work performance attributes found in any ecosystem
- About the components of a Point-of-Work assessment methodology
- A strategy for integrating agile intentional design methods into frameworks like the Five Moments of Need
- About the technology implications of integrating performance support
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Gary Wise
Founder/Principal Strategist
Human Performance Outfitters
Gary Wise, the founder and principal strategist at Human Performance Outfitters, is a workforce performance strategist and coach with performance consulting fueling his foundational discipline and perspectives. He is a 30- plus-year veteran of corporate L&D gigs and is now a Point-of-Work consultant and coach. Gary’s experience includes several performance support system integrations. He speaks at many local and national events, is a longtime blogger, and advocates for changing things mired in outdated paradigms. He recommends disruptive solutions that normally accompany shifting paradigms.