Adopting the discipline of an embedded performance support (EPS) strategy has become an increasing imperative for many organizations. EPS remains a curiosity for many more wrapped in the question: “How do we get there?” Answering that question requires a long, hard look at whether the organization is ready to go there, or if they are in a state of readiness to go there.

In this session, you will learn the value of a comprehensive EPS readiness assessment. You will see how the assessment serves as a roadmap to close the identified gaps preventing full readiness. You will learn the importance of identifying key organizational challenges as operational process requirements represent a critical starting point for the EPS adoption journey. EPS tells a radically different story regarding expected outcomes than stakeholders have internalized. This session addresses what changes are in the story, how to bring it to life, and how to sustain the discipline.

In this session, you will learn:

• What assessment is and what it should include
• How the conversation changes with stakeholders and within training
• How methodologies shift to an agile process
• What you should consider when evaluating EPSS vendors

Audience:
Intermediate and advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Electronic performance support (EPSS) technology, peripheral technologies like portals, and xAPI.

L&D practitioners face three significant challenges: adding context to their mobile learning and performance support challenges, understanding the possibilities of new technologies, and opportunities to see real-world applications.

In this session, you will gain an overview of augmented reality, 3-D, and wearable technology (glasses and watches). You will then learn a variety of real-world solutions with examples, such as training medics using augmented reality, applying Spanish in an augmented reality game, and the use of a 3-D mHealth viewer for educating medical students on anatomy. Additionally, you will see and discuss a variety of augmented reality and 3-D mobile learning and performance support solutions and have the opportunity to brainstorm on how they can leverage within their own projects.

In this session, you will learn:

• How augmented reality can provide real-world context to your mLearning solutions
• How augmented reality is being used as a performance support tool
• How wearables are being used to aid in decision-making/performance support
• How 3-D is being used to add realism

Audience:
Novice and intermediate developers, project managers, managers, and directors.

Technology discussed in this session:
Aurasma from an augmented reality development perspective, 3-D mHealth, wearable technologies, smartphones and tablets, and iBeacons.

There’s lots of talk about replacing training with performance support, and in many cases, it’s a great idea. But what about the times when you need both? How do you incorporate performance support within a training context? How do you use instructional design to get the best of both worlds, and why should you do it? Ideally, your clients should be clamoring for performance support. But in reality, if an independent strategy can’t get traction, perhaps it’s time for a more unified approach.

In this session, you’ll explore the rationale and key approaches to improve performance support adoption through a more cohesive instructional design framework. You’ll learn about key instructional design principles for incorporating performance support into training and various scenarios for using training to support performance support. You’ll also explore the potential pitfalls you could encounter in this journey.

In this session, you will learn:

• How to take the best advantage of the sweet spot between performance support and training
• Six instructional design principles for incorporating performance support into training
• Six scenarios for using training to support performance support
• Six pitfalls to avoid when linking performance support and training

Audience:
Intermediate and advanced designers, developers, managers, and directors.

Technology discussed in this session:
N/A

Performance support is typically designed and developed separately from other training solutions. As such, it becomes a solution that may not be used as it was intended, if at all. When part of a complete solution, performance support better serves to enhance and reinforce formal learning initiatives for a more effective solution.

In this session, you will learn the benefits of designing performance support as part of a holistic learning strategy that focuses on performance. This strategy allows you to link performance tasks to performance support resources during training, so that when learners need performance support in a real situation, they can find and apply with confidence. This session will show you how to create performance-oriented learning solutions that positively affect your organization well after training is over.

In this session, you will learn:

• About learning in action
• About performance support visibility
• Design considerations for better performance support visibility
• The effect such a design can have on learning in action

Audience:
Novice to advanced designers.

Technology discussed in this session:
N/A