LS101 Using Blended Learning Solutions to Achieve Business Revenue Goals
10:45 AM - 11:45 AM Wednesday, March 16
Palm 5
Too many times, training struggles to show its impact on a business; the metrics used to measure training are unrelated to the bottom line results of a firm. Training departments often have difficulty showing their impact on sales and revenue goals. Thus training is viewed as a support function or engaged only when necessary.
In this session, you will explore the relationship of training to a business, and how blended learning solutions are used to achieve sales and revenue goals. You will learn how to align training to achieve sales and revenue goals that consist of four fundamental tenants: product market analysis, aligning training to specific industry and job personas, identifying and publishing relevant and timely training solutions, and marketing training product solutions. You will learn how to set training up as a strategic partner for business development and sales, and you will see the bottom line impact on a business.
In this session, you will learn:
- How to align training to industry segments and job personas
- Strategies for designing learning solutions tied to business results
- How to chunk training that works
- How to market to your target audience
- How to measure the impact of training on sales and revenue goals
Audience:
Intermediate and advanced designers, developers, project managers,
managers, and directors.
Technology
discussed in this session:
N/A
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Dennis DiMambro
Director, Training
National Fire Protection Association (NFPA)
Dennis DiMambro, the director of training for the National Fire Protection Association (NFPA), has held executive leadership positions with LPL Financial, Independent Financial Marketing Group, and Putnam Investments, where he had oversight for enterprise quality and training. He was also a technical training instructor, superintendent of faculty development for the US Air Force. Dennis has been in the education and training field for 30 years. He is a master instructor and holds credentials in occupational analysis, test and measurement, instructional systems design, and organizational development. Dennis holds a master’s degree in human resource development and education from Colorado State University.
LS205 Low-tech eLearning Solutions for Low-tech Environments
1:00 PM - 2:00 PM Wednesday, March 16
Azalea/Begonia
From its inception, distance learning at Infectious Diseases Institute (IDI) has covered three priority areas: creating distance learning and blended learning courses, providing post-training support for IDI alumni, and integrating education technology tools into face-to-face courses. However, IDI has faced the significant challenge of battling an environment where prospective trainees have little-to-no access to fast, reliable Internet. To deliver full-fledged, online courses, IDI has used the open-source software Poodle.
In this session, you will learn how Poodle is being used to provide an offline virtual learning environment through preloaded USB flash drives. You will see how healthcare workers in rural areas benefit through this innovative, low-tech solution. You will learn how during the delivery of distance-learning courses, trainees can use the ATIC toll-free line to receive assistance on course-related administration and coordination. You will also learn how IDI has successfully used an SMS system through which trainees are sent quiz questions to provide follow-up to training.
In this session, you will learn:
- How to use Poodle for offline environments
- How to incorporate toll-free call centers to support distance-learning courses
- How to provide SMS-based follow-up of training
- How to understand the complexities of providing distance-learning opportunities in slow, unreliable Internet environments
Audience:
Novice and intermediate designers, developers, and project
managers.
Technology
discussed in this session:
Poodle, ATIC call center, and SMS.
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Sejal Vashi
Learning Designer
Harvard T.H. Chan School of Public Health
Sejal Vashi, a learning designer at the Harvard T.H. Chan School of Public Health, helps translate pedagogical theory and research into instructional activities and methods that support desired learning outcomes. Prior to joining the Chan School, Sejal was at the Infectious Diseases Institute in Kampala, Uganda, where she was an eLearning Specialist and a Global Health Corps fellow, designing and delivering training on HIV and TB, among other topics. Her former positions include work with the DelValle Institute for Emergency Preparedness at Boston EMS, a division of the Boston Public Health Commission, training health professionals on emergency preparedness. Sejal holds a master of public health degree and a master of science degree in education.
LS301 Using Brain-aware Design to Make Training More Effective
2:30 PM - 3:30 PM Wednesday, March 16
International South
Designing training without an understanding of how the brain works is a lot like trying to get somewhere without a map. Even if you eventually arrive at your destination, you won’t know how you got there so that you can do it again. Once you understand how the brain works, you can use the attention, engagement, encoding, and retrieval processes of the brain to make training that is more effective, takes less time to produce, and delivers more lasting results.
In this session, you will learn how brain-aware design can be applied to any learning or performance support project. You’ll also learn how to apply a toolkit of templates and resources to help you make learning experiences that teach the brain the way the brain wants to learn. You’ll gain practical tips on how to apply this brain science in your work.
In this session, you will learn:
- How to create learning materials that increase attention
- How to build learning experiences for maximum engagement by using the brain’s bias for social interaction and connection
- How to maximize retention and retrieval by teaching the brain how to categorize, file, and recall key points, skills, and concepts
- How to plan your next brain-aware project using the toolbox resources provided in the session
Audience:
Novice to advanced designers, developers, project managers, managers,
and directors.
Technology
discussed in this session:
N/A
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Margie Meacham
Chief Freedom Officer
Learningtogo.info
Margie Meacham is a leading expert in the application of neuroscience and machine learning to enhance knowledge management, learning, and performance. She teaches education, training, and leadership development professionals how to apply the latest discoveries in cognitive neuroscience, educational psychology, and artificial intelligence. Her first book, Brain Matters: How to help anyone learn anything using neuroscience, is a practical review of current research placed into practice. Her second book, AI in Talent Development: Capitalize on the AI Revolution to Transform the Way You Work, Learn, and Live, is a call to action for educators to embrace AI applications to accelerate learning. She has been recognized by the World Training Congress as a Top 100 Most Innovative learning professional and her blog is recognized as one of the Top 100 related to neuroscience.
LS608 Research Says: Current Research to Inform Practice
1:00 PM - 2:00 PM Thursday, March 17
Hibiscus/Iris
During design and development SMEs, stakeholders sometimes suggest ideas or practices that are antithetical to good instructional design. For example, a designer might have a stakeholder who believes it’s best to simply film a daylong stand-up training session and deliver it as one video. In this case, like so many others, it’s helpful for the designer to identify research findings to help them understand why learning should be designed differently.
In this session, you will learn the most current research regarding multimedia, visual design/usability, and assessment in eLearning. Framed as a story, this session will use scenarios in which research is used to make design decisions, and attendees will receive a list of places to look for current research to inform eLearning practices. You will receive a list of current research findings and assessments and be able to identify how and where research is best cited for a SME, and how to apply findings to your design and development process.
In this session, you will learn:
- To cite research in three areas: multimedia, visual design/usability, and assessment
- To successfully use research to make data-driven decisions for design and development
- To find sources of eLearning research
- To conduct a research-based discussion with SMEs
Audience:
Novice and intermediate developers, and managers.
Technology
discussed in this session:
N/A
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Stevie Rocco
Assistant Director for Learning Design, College of Earth and Mineral Sciences
Penn State University
Stevie Rocco is assistant director for learning design at the College of Earth and Mineral Sciences at Penn State University. Stevie has more than a decade of experience working with faculty to create and manage online learning. At Penn State, her team produces and uses tools and technologies that create quality online course experiences. In addition, Stevie consults on a wide variety of topics, including faculty development for online teaching, accessibility, usability, open source and free tools, and social media. Stevie holds a BS degree in secondary education and an MEd degree in adult education.
LS701 Beyond the Event: Journeys to Demonstrated Knowledge
2:30 PM - 3:30 PM Thursday, March 17
Azalea/Begonia
It’s a daunting challenge to transition from individual contributor to frontline leader; a challenge that requires new leaders to develop what can be a bewildering variety of new skills. To succeed, new leaders must practice those skills on the job, but few actually do. As a result, many leadership development programs focus on providing great training events only.
In this session, you will learn about a framework for developing frontline leaders that puts demonstrated proficiency first. You’ll learn how new leaders collaborate with their managers to work through journeys. You will learn how within each journey, a behavioral assessment is used to gauge their capability and about the move to training with a real focus on practice on the job. You will see how a series of short and structured moments of truth with managers are used to successfully review practices and progress. This session will provide you with an insightful overview of how to develop an engaging learner journey for proficiency in leadership development.
In this session, you will learn:
- How to identify the pressures that drive leadership development programs to be organized around events
- How to identify the shortcomings of an event-based model
- How to develop a journey-based model
- The roles and responsibilities required to execute a successful journey-based model
- How technology can enable organizations to manage the complexity of journeys
Audience:
Intermediate and advanced designers, managers, and directors.
Technology
discussed in this session:
N/A
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Chip Cleary
VP of Solutions & Consulting
Kineo
Chip Cleary, vice president of Solutions & Consulting at Kineo, has over 20 years of experience. Chip has helped many organizations improve their approaches to learning. His professional background includes consulting with Boston Consulting Group, Institute for the Learning Sciences at Northwestern University, Cognitive Arts, and NIIT. Chip holds a bachelor of science degree from Yale University, a master’s degree in business administration from the University of Chicago, and a PhD from Northwestern University.
LS901 Retail Edge: How Samsung Australia Empowered Staff and Transformed Learning
8:30 AM - 9:30 AM Friday, March 18
Hibiscus/Iris
How did Samsung Australia prepare for a shift from live, in-person training and product launch services to sales teams at 24-plus wireless carriers and big box retailers across Australia and New Zealand? What is required to train more than 20,000 external retail staff on an end-to-end platform—spanning registration, content delivery, and tracking—and provide support for each carrier through a privately branded experience?
In this session, you will learn how Samsung Australia ensured a consistent learning experience via all popular mobile devices, including Samsung, non-Samsung Android, Apple iOS devices, and online web portals. You will learn the key steps in the project, from initial planning to situation analysis, technical architecture, global stakeholder buy-in, and sponsorship. You will learn about blended learning design strategies geared for effective transfer of learning, ongoing communication and change management, and overall program coordination.
In this session, you will learn:
- About conversations and actions required to transform organization-wide learning
- Design strategies for learning experiences
- Turning learning into action, ensuring an effective transfer of learning
- Supporting large-scale learning roll-outs
Audience:
Novice designers, developers, project managers, managers, and
directors.
Technology
discussed in this session:
Learning management system, eLearning, videos, performance support
tools, and reporting.
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Shai Desai
Co-founder/Director
Learning Plan
Shai Desai, a co-founder and director of Learning Plan, has assisted organizations around the world in developing the capabilities and performance of their employees. Learning Plan has been recognized with awards such as the 2015 mLearnCon DemoFest Best of Show Vendor award with OnPoint Digital. Shai is a former vice president of the eLearning Network of Australia and a 2015 CLO LearningElite judge.
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Evelyn Costi
Head of L&D and IM Field Operations
Samsung Electronics Australia
Evelyn Costi is the head of learning and development for the IT and mobile division (IM) at Samsung Electronics Australia and is the head of operations to a team of 60 field representatives, who are responsible for the delivery of training to colleagues and customers in retail stores all over Australia. Evelyn leads overall strategy for all learning and development programs within Samsung IM business, with the objective of improving performance output and delivering first-class training by implementing varying training methodologies, strategy, and effective learning programs with the field and retail teams and retail customers.
LS1002 Implementing a Learning Program in the Face of Overwhelming Odds
10:00 AM - 11:00 AM Friday, March 18
Poinsettia/Quince
A complete software system overhaul is a challenge for any organization. The Lawrence Berkeley National Laboratory completely re-engineered its 17-year-old system from the ground up, requiring training on the new systems and related processes for each of its employees. Creating a learning program, which includes 189 different processes for 4,300 employees across 21 role groups with a core team of two in less than eight months, makes for overwhelming odds against success.
In this session, you will learn about the process used to create training curriculum from an extensive list of business processes, how processes to roles were mapped, and how training was developed using both professional and non-professional course developers. You will also learn how online, physical classroom, and virtual classroom training was managed to reach employees throughout the organization. You will see how a small team of training professionals created a curriculum and library of 44 training courses, while achieving positive business and student feedback.
In this session, you will learn:
- How to create role-based curricula from a list of business processes
- Methods to blend eLearning with web conferencing recording to rapidly develop courses
- A method to obtain additional resources to augment your development team
- Methods to communicate
- How to keep track of multiple course development and progress for management reporting
- How to create partnerships with employee teams to develop training courses
Audience:
Intermediate and advanced managers and directors.
Technology
discussed in this session:
Articulate Storyline, ReadyTalk web conferencing, and Google apps.
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Phillip Weiss
Workforce Services and Development Manager
Lawrence Livermore National Laboratory
Dr. Phillip Weiss is the workforce services and development manager for the office of the chief financial officer at Lawrence Livermore National Laboratory. Over his 30 years in the training field, he has worked in high-tech, consulting, military, and government industries designing and implementing interpersonal and technology training programs. Dr. Weiss holds an MBA from the University of Maryland and a doctorate of business administration from Walden University, where he researched knowledge transfer preferences of expert employees nearing retirement. Among his many achievements, he has earned the Unites States Meritorious Service Medal and the Berkeley Lab Director's Achievement Award.