MB01 Conference Orientation and Daily Docent Kickoff
7:30 AM - 8:15 AM Tuesday, March 27
Salon 1
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Karen Hyder
Online Event Producer and Speaker Coach
Kaleidoscope Training and Consulting
Karen Hyder, online event producer and speaker coach at Kaleidoscope Training and Consulting, has been teaching about technology since 1991, when she delivered instructor-led software courses for Logical Operations. She was promoted to director of trainer development, helping trainers improve skills and earn certifications. In 1999 she created a course for trainers using virtual classrooms, and helped launch The eLearning Guild Online Forums in 2004. She continues to host The Guild’s Best of DemoFest, and was honored with the Guild’s Guild Master Award. Currently, Karen provides coaching and production support for a series of online courses at Hearing First, a not-for-profit that serves audiology professionals earning CEUs.
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Kevin Thorn
Director of Development
Artisan E-Learning
Kevin Thorn holds an EdD in instructional design and technologies and is an award-winning eLearning designer and developer. He is the director of development for Artisan E-Learning, and principal owner of NuggetHead Studioz, LLC., a boutique studio specializing in consulting and developing custom learning experiences. Kevin combines his skills in technology, instructional design, eLearning development, illustration, graphic design, animation, video, and educational comics to develop innovative learning solutions. He is a well- known industry speaker and trainer in visual communication, eLearning development, and design workflows and is a certified facilitator in LEGO® Serious Play® methodologies. ?
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Melissa Chambers
Online Instructional Specialist
MSC Consulting
Melissa Chambers is an online instructional specialist at MSC Consulting and a contract speaker coach/host for The Learning Guild's Online Forums and Guild Academy. Melissa has over 20 years' experience in creative media production, project and change management, online instructional design, and eLearning strategy development, and has been designing, producing, and coaching for synchronous online programs since 2002. She holds a master's degree in instructional design for online learning, and has spearheaded award-winning programs in eLearning, process improvement, and strategic development. Melissa has a passion for lifelong learning, technology, cultivating creativity, and having fun while working.
MB02 Design Thinking for Learning and Development
7:30 AM - 8:15 AM Tuesday, March 27
Salon 2
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Josh Cavalier
Founder
JoshCavalier.ai
Josh Cavalier has been creating learning solutions for corporations, government agencies, and secondary education institutions for nearly 30 years. He is an expert in the field of learning & development and has applied his industry experience to the application of ChatGPT and other Generative AI frameworks for business and life skills. Josh is passionate about sharing his knowledge and has a popular YouTube channel that shares tips and tricks on Generative AI. He is a seasoned speaker, presenting at conferences like DevLearn, Learning Solutions, ATD ICE, TechKnowledge, NAB, and Adobe MAX.
MB03 Using Learning Games in Online Training
7:30 AM - 8:15 AM Tuesday, March 27
Salon 3
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Louise Pasterfield
Managing Director
Sponge UK
Louise Pasterfield is the managing director of Sponge UK with more than 20 years’ experience in learning and design. Her focus is on making learning absorbing so people can immediately apply what they have learned to the workplace. She works with forward-thinking organizations to use advanced technologies to deliver better performance. Louise regularly speaks at leading exhibitions and conferences on eLearning developments, technology, and learning solutions, sharing her knowledge and real-life experience with clients around the world.
MB04 Measures of Success
7:30 AM - 8:15 AM Tuesday, March 27
Salon 5
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Craig Taylor
Customer Success Manager
HT2 Labs
Craig Taylor, a customer success manager for HT2 Labs, has been involved in the training/L&D field since 1993, when he cut his teeth in the training-delivery world while serving in the British Army. His subsequent learning and development roles have been in the rail, nuclear, healthcare, and financial sectors, where he has worked to help organizations understand the value that current and emerging technologies can bring.
MB05 Starting Out in L&D: What Do You Need to Know?
7:30 AM - 8:15 AM Tuesday, March 27
Salon 7
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Sarah Dewar
Educational Technology Specialist
Michael Garron Hospital
Sarah Dewar is a seasoned instructional designer and developer. She has over 20 years of experience in the realm of adult learning, complemented by 15 years of experience creating innovative eLearning solutions for healthcare professionals. Sarah is currently developing a virtual reality training solution to orient healthcare workers to a new state-of-the-art healthcare centre. She also creates custom animation to engage learners. Sarah shares her knowledge internationally and volunteers her expertise to not-for-profit organizations.
MB06 LMS Implementation: Stories from the Trenches
7:30 AM - 8:15 AM Tuesday, March 27
Salon 9
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Anthony Altieri
IDIoT in Chief/xAPI Evangelist
Omnes Solutions
Anthony Altieri is the IDIoT in Chief (instructional developer for the Internet of Things) and founder of Omnes Solutions, as well as an xAPI evangelist, authoring a course on xAPI Foundations for LinkedIn Learning. Anthony has worked on multiple projects implementing global LMS systems. He is a maker, focusing on user analytics and bringing the virtual learning world and the real world together through the use of Bluetooth beacons and other IoT devices using xAPI. Anthony has lectured to audiences on topics ranging from the spread of HIV to network security, content development, why it’s important to learn to code, and, of course, xAPI.
MB07 Video for Learning: Types, Tools, and Techniques
7:30 AM - 8:15 AM Tuesday, March 27
Salon 11
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Jonathan Halls
Author, Rapid Media Development for Trainers
Jonathan Halls
Jonathan Halls, who has spent 30 years as a media trainer, started his professional life in radio hosting a daily live news talk show. Author of Rapid Media for Trainers, Rapid Video for Trainers, and Video Script Writing, he formerly headed up the BBC’s production training in Britain, and is today an adjunct professor at the George Washington University where he teaches digital media. Based in Washington, DC, he provides workshops and consulting for training organizations in how to make instructional videos and podcasts. He has trained thousands of broadcasters, journalists, and trainers in 25 countries, including people from The Financial Times, Daily Telegraph, London Times, Straits Times, Time of India, DeVolkskrant and many more.
MB08 Microlearning
7:30 AM - 8:15 AM Tuesday, March 27
Salon 13
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Diane Elkins
Owner/Founder
E-Learning Uncovered
Diane Elkins is owner of Artisan E-Learning, a custom eLearning development company, and E-Learning Uncovered, where she helps people build courses they're proud of. She has built a reputation as a national eLearning expert by being a frequent speaker at major industry events for ATD, The Learning Guild, and Training Magazine. Her favorite topics include accessibility, instructional design, and Articulate Storyline. She is co-author of the popular E-Learning Uncovered book series, as well as E-Learning Fundamentals: A Practical Guide, from ATD Press. She is a past board member of the Northeast Florida and Metro DC chapters of ATD.
MB09 Virtual Classrooms
7:30 AM - 8:15 AM Tuesday, March 27
Salon 14
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Jennifer Hofmann Dye
Founder and President
InSync Training
Jennifer Hofmann Dye is founder and president of InSync Training. She specializes in the design and delivery of engaging, innovative, and effective modern blended learning. Jennifer has written and contributed to a number of well-received and highly-regarded books including The Synchronous Trainer's Survival Guide: Facilitating Successful Live Online Courses, Meetings, and Events and Live and Online!: Tips, Techniques, and Ready to Use Activities for the Virtual Classroom. Her latest book, Blended Learning (ATD, 2018), introduces a new instructional design model that addresses the needs of the modern workplace and modern learners.
MB10 Using AI in Learning
7:30 AM - 8:15 AM Tuesday, March 27
Salon 15
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Joe Fournier
Learning Infrastructure Designer
Anthem
A long-time learning professional, Joe Fournier has been a hands-on practitioner, manager, director, and consultant to many Fortune 100 companies. He is currently a learning infrastructure designer focusing on the edge and exploring the use of technology in learning and performance contexts. Joe's current projects and interests include mobile learning, AI/machine learning, chatbots, and blockchain. Joe leads the internal Learning Innovation and AI Enthusiasts learning communities at Anthem.
MB11 The Current and Future State of Performance Support
7:30 AM - 8:15 AM Tuesday, March 27
Salon 16
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Chris King
Executive Director
APPLY Synergies
Chris King is a recent addition to APPLY Synergies, but a long-time practitioner of the 5 Moments of Need®. As the executive director of the 5 Moments of Need Academy, Chris is responsible for spreading the word about workflow learning and optimizing how organizations learn and perform. He leverages his credentials as a PMP, Certified ScrumMaster, 5 Moments of Need® Designer, and a LEGO® SERIOUS PLAY® certified facilitator to modernize the typical approach to learning.
GS01 KEYNOTE: Composing Your World
8:30 AM - 10:00 AM Tuesday, March 27
Executive Ballroom
Why do some people just play notes they are handed while others write new music in the world? In this captivating presentation, violinist Kai Kight will tackle this question, perform original music, and share the inspiring story of how he became an innovative composer in a field of conformity. This session will leave you feeling inspired to explore beyond what learning and development typically looks like, to find out what is truly possible when you take your future into your own hands and bring your unique ideas forward.
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Kai Kight
Composer and Entrepreneur
As a classical violinist turned innovative composer, Kai Kight uses music as a metaphor to inspire individuals and organizations across the world to compose paths of imagination and fulfillment. Inspired by his own mother who, when diagnosed with cancer, revealed regrets of not bringing her ideas to the world, Mr. Kight is on a mission to spark a global mindset shift in which ingenuity is the norm, not the exception. He is a graduate of Stanford University’s design and engineering program, a Mayfield Fellow, and a Kleiner Perkins Design Fellow. As a musician, Mr. Kight has performed his original music for thousands in venues across the world, from the White House to the Great Wall of China. As a speaker, he has created impactful experiences for audiences at conferences, companies, and universities internationally. Some of his clients include The Walt Disney Company, PricewaterhouseCoopers, and the Super Bowl–winning Seattle Seahawks.
SDD101 The Future of Learning Today: Where Should You Focus?
10:00 AM - 10:45 AM Tuesday, March 27
Expo Hall: Design & Development Stage
Join this session for an in-depth look at the tools, designs, and technologies you should be focused on in learning today and what’s just around the corner. The session will dissect what technology will be enhancing learning, and what you should get excited about and start planning to integrate into your solutions.
What can you learn from the buzz and new tools appearing in the consumer and corporate environments, and how can you take advantage of them to help your users learn? This fun session will give you dozens of ideas and reboot your brain for fresh perspectives on how to enhance your learning today.
In this session, you will learn:
- How to think about organizing, developing, and tagging content
- Amazing tips and techniques you can apply as soon as you get back to your desk
- About examples and resources you can use to excite your team and organization
- About valuable resources you can use to grow your personal learning network
Audience:
Novice to intermediate designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Free frameworks; HTML5; Bootstrap.
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
SMM101 The Future of Learning Data
10:00 AM - 10:45 AM Tuesday, March 27
With the advancements of machine learning, multiple data points now reveal previously hidden connections between what your employees know and the results your business will achieve. This revolutionary technology now allows you to reach Kirkpatrick’s Level 4—organizations can measure behavior change and predict future business outcomes based on learning data. These learning insights provide the opportunity for businesses to take strategic action before a predicted negative outcome becomes reality.
In this session, you will hear how getting to Kirkpatrick Level 4 is possible. The session will outline how learning data is captured and how it predicts business outcomes. You’ll also find out how best-in-class organizations like FedEx, At Home, and Walmart are using learning data to predict and change business outcomes, and you’ll hear about the results they’ve achieved.
In this session, you will learn:
- How to capture learning data that you can use to predict business outcomes
- Why the L&D field is undergoing a fundamental shift
- How organizations are changing predicted negative business outcomes before they happen
- How organizations can measure behavior change and predict business outcomes based on learning data
- How getting to, and moving beyond, Kirkpatrick Level 4 is possible
Audience:
Novice to advanced managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Axonify.
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Carol Leaman
CEO
Axonify
Carol Leaman is the CEO of Axonify, a disruptor in the corporate learning space and innovator behind the world’s first employee knowledge platform. Previously, she was CEO of several other tech companies, including PostRank, a social engagement analytics company she sold to Google. Carol is a thought leader whose articles appear in various publications; she also sits on the boards of many organizations and advises high-tech firms. Carol’s awards include the Waterloo Region Entrepreneur Hall of Fame Intrepid Award (2011) and the Sarah Kirke Award (2010) for Canada’s leading female entrepreneur. She is a finalist for the Techvibes Entrepreneur of the Year Award (2017).
STP101 iSpring—Much More Than “Just” a PowerPoint Tab
10:00 AM - 10:45 AM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
How can you create HTML5 content and animations without knowing how to program or code? Use user-friendly tools without a steep learning curve to create engaging, interactive content that exports directly to HTML5. Integrate the work once and publish to all PCs and mobile devices.
This session will demonstrate an overall introduction to iSpring and the features that make it a robust rapid authoring tool. Find out how you can take a drab PowerPoint and push its boundaries by combining it with iSpring. You’ll also learn about some of the new features in the upcoming release of version 9, including interactive videos and drag-and-drop quizzes!
In this session, you will learn:
- About various iSpring-native interactions (branching scenarios, animations, and interactions)
- Tips and tricks for motion design within PowerPoint
- About ‘storyboarding bullets’ and synchronized animations with narrations using PowerPoint and iSpring
- About interactive elements and functionality using PowerPoint
- About new features in the upcoming iSpring version 9
Audience:
Novice to intermediate designers, instructional designers, content strategists, and rapid authoring tool integrators.
Technology discussed in this session:
Microsoft PowerPoint, iSpring Suite, Adobe Photoshop, and Adobe Illustrator.
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Michael Cerantola
Integration Manager
Knowledge One
Michael Cerantola is an integration manager at Knowledge One. He began working in the eLearning world while Flash still reigned supreme. With the gradual demise of Flash over recent years (and its inevitable phase-out), Mike has spent years converting legacy content to display in HTML5 browsers. Working through custom designs, rapid authoring tools, and audio/visual, Mike has faced challenges including browser display inconsistencies and optimization for mobile data plans, all while keeping the source document editable for clients. It became clear to him that PowerPoint plus a rapid authoring tool was the arsenal of choice to keep production costs low while staying profitable.
101 eLearning Boot Camp: All the Basics You Need to Get Started
10:45 AM - 11:45 AM Tuesday, March 27
Junior Ballroom G
No formal eLearning background or training? Don’t have the time to slow down and learn the basics? You’re not alone. If that sounds like you, you may feel like you’re always a beginner—struggling to catch up with books and articles filled with academic and technical terms that don’t align with your practical experiences.
Whether you’re brand-new to eLearning, just exploring it for your organization, or simply want some help filling in some knowledge gaps, what you need is a quick, plainspoken foundation of eLearning basics. And in this session, you’ll learn what you need to get started with eLearning, including a few characteristics that define eLearning, a simple explanation of how eLearning works, and the people, process, and tools that go into making it. You’ll also take a look at basic design and development processes you can follow to more smartly manage your eLearning projects.
In this session, you will learn:
- What distinguishes eLearning from other types of online learning
- About the technology used to create, share, and track eLearning courses
- The meanings behind many common industry acronyms like SCORM and LMS
- About a simple, universal eLearning design and development process
- About easy tools and tips for smartly managing your eLearning projects
Audience:
Novice designers and developers. No prior knowledge of eLearning is required, but a basic understanding of web technology is helpful.
Technology discussed in this session:
eLearning tools, including everything from Microsoft Word, PowerPoint, and Excel to explanations of what authoring tools are, what they do, and the function of the LMS in delivering and tracking eLearning.
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Trina Rimmer
Director, Community and Customer Engagement
Articulate
As the director of community and customer engagement with Articulate, Trina uses her many years of eLearning design and development expertise to guide the creation of inspiring content for our community of workplace learning professionals, E-Learning Heroes. Before joining Articulate, Trina worked as an instructional designer, eLearning developer, and writer focused on delivering creative, engaging, and effective learning solutions to various companies, from global aid organizations to Fortune 500s.
102 Comics for Adult Learning: What the Evidence Reveals
10:45 AM - 11:45 AM Tuesday, March 27
Salon 14
Comics for learning have a long history of telling stories to teach concepts and processes. A one-page comic scene can describe a complex process, or a comic scenario with characters and dialogue can help explain more difficult situations by telling a story. Unfortunately, L&D professionals often discard the idea of using the comic medium in adult learning, seeing it as either an unacceptable medium or too costly both in time and budget. These misconceptions can lead you to bypass an effective medium for learning.
Recent evidence supported by research shows adults retained more information from a comic than from a text-only version of the same content, and they recalled the information at a higher percentage. In this session, you will explore and discuss the research into what makes for an effective learning comic, the difference between a printed vs. digital comic, and the effective uses of the emerging interactive graphic novel. Having evidence-based knowledge about comics will give you a better understanding of how to use comics in your organizational learning efforts, and give you the evidence you need to get others to buy in to this approach.
In this session, you will learn:
- About recent evidence and research on the effectiveness of comics for learning
- How comics are used in performance support initiatives
- About using the comic medium to mitigate complex and sensitive topics
- About the emergence of interactive graphic novels in the L&D industry
Audience:
Novice to intermediate designers and managers.
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Kevin Thorn
Director of Development
Artisan E-Learning
Kevin Thorn holds an EdD in instructional design and technologies and is an award-winning eLearning designer and developer. He is the director of development for Artisan E-Learning, and principal owner of NuggetHead Studioz, LLC., a boutique studio specializing in consulting and developing custom learning experiences. Kevin combines his skills in technology, instructional design, eLearning development, illustration, graphic design, animation, video, and educational comics to develop innovative learning solutions. He is a well- known industry speaker and trainer in visual communication, eLearning development, and design workflows and is a certified facilitator in LEGO® Serious Play® methodologies. ?
103 Conquering Compliance with Performance Support
10:45 AM - 11:45 AM Tuesday, March 27
Salon 2
Often, the traditional mandatory training required by regulatory agencies does not adequately prepare staff to perform the tasks as expected. Reviewing the information once a year, staff forget the information before they are required to complete the task on the job. It’s no surprise, then, that when surveys or inspections occur, staff are unable to perform as required.
This case study session will explore how one healthcare institution implemented performance support (PS) to overcome the “forgetting curve” and provided safety information for associates directly in their workflow. Now as questions occur, staff have immediate access to specific answers, allowing them to quickly return to the task at hand. The new process successfully documented compliance and achieved surveyor recognition for “exemplary safety education.” This session will briefly review PS concepts, demonstrate the process used for development of the PS, and discuss how it was implemented in conjunction with mandatory training.
In this session, you will learn:
- Basic concepts of performance support
- How to incorporate the PS Pyramid into PS
- How to define requirements to be included in a PS solution
- How to prepare staff for a regulatory survey after implementation of PS
Audience:
Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Demonstration of the EPSS (electronic performance support system) developed on Ontuitive’s LearningGuide Manager.
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Molly Petroff
Education Specialist
Saint Vincent Hospital
Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.
104 Design Learning Like an Artist: Van Gogh’s 7 Principles for Learning
10:45 AM - 11:45 AM Tuesday, March 27
Salon 3
Do you like to learn from extraordinary people? Vincent Van Gogh is one of the most admired artists in history. He reached his high level of mastery with almost no formal training at all. So what are the secrets of his learning journey? His letters give clear answers on the principles of learning that he applied. These principles are not just useful for the time when he lived—they’re also applicable for learning design today.
In this session, you will discover the learning principles and performance support that Van Gogh used to reach his extraordinary level of mastery. Informed by primary-source research into his letters, you’ll find out how Van Gogh managed to be very productive in poor circumstances, and you’ll learn the seven principles of learning and performance support that he applied. You will also get inspired and discover how you can apply these seven principles in learning design today. Be ready for the most colorful session you’ll ever experience!
In this session, you will learn:
- About fresh perspectives to apply to your learning design
- How smart blends of learning and performance support will lead to great results
- About the seven principles that Van Gogh used to reach his high level of mastery
- How practice, reflection, motivation, and social learning work best
- How to apply the seven principles presented in your learning design projects
Audience:
Novice to intermediate designers and developers.
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Ger Driesen
Learning Innovation Leader
aNewSpring
Ger Driesen is a learning innovation leader at aNewSpring, the learner experience platform for training providers. He connects people, ideas, and inspiration in the global L&D community. He also works as a consultant in learning & leadership development at Challenge Leadership Development Academy, the company he co-founded. He's known as a "Dutch L&D trendcatcher" based on his articles, blogs, and tweets, and he is a regular speaker at international conferences.
105 Organizing the L&D Community for Social Good
10:45 AM - 11:45 AM Tuesday, March 27
Salon 16
The Houston Food Bank delivered 79 million meals in 2016 and had a goal to deliver 100 million meals in 2018. With this massive expansion, training was required in a number of areas, from leadership development to food safety and compliance. Delivering this training while keeping operating expenses low, however, seemed difficult—that is, until they got support from the Houston L&D community.
In this session, learn how the Houston ATD chapter organized a community effort and competition to develop and deliver training content to the Houston Food Bank and establish an infrastructure to manage training in a systematic, automated way. You’ll learn about the birth of the concept, the project management required to put it into action, and the ongoing effort now to support and continue the expansion of the food bank’s learning ecosystem. At the end of the session, you will be equipped with an outline for creating your own L&D social-good project for your community.
In this session, you will learn:
- How to organize your L&D community to support charities and services
- How to assess the learning needs of charities
- About technologies you can use to support learning organizations
- About the keys to ongoing success and building a learning culture
- Methods to manage volunteer project work with a deadline
Audience:
Intermediate to advanced designers, developers, project managers, and managers.
Technology discussed in this session:
Learning management systems, authoring tools, project management, and association management systems.
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Duncan Welder
Director of Client Services
RISC
Duncan Welder is a director of client services for RISC. He is an educational technology geek, having spent over 20 years implementing learning management systems, domestically and abroad, to manage regulatory compliance. As an xAPI evangelist with a career grounded in instructional design and eLearning, Duncan has provided presentations to professional organizations including the Connections Forum, The Learning Guild, and the Association for Talent Development. Duncan is an active member of the Houston ATD, currently serving as director of special interest groups.
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Debbie Richards
President
Creative Interactive Ideas
Debbie Richards, president of Creative Interactive Ideas, is a learning architect, self-proclaimed geek, and early adopter of learning technologies. For over 30 years, she has helped enterprise teams design, develop, and deliver immersive learning programs with measurable impact. Passionate about working with and mentoring other learning professionals, Debbie is a director at L&D Cares. The nonprofit group provides talent development professionals with no-cost coaching, mentoring, and resources to help them thrive and flourish in their careers. She is the past president of the Association of Talent Development, Houston chapter, and a past national advisor for chapters. Debbie has authored two TD at Work guides, Seeing the Possibilities With Augmented Reality and Preparing Your Organization for New Technologies.
106 YouTube-Style Mobile Learning
10:45 AM - 11:45 AM Tuesday, March 27
Salon 9
Many organizations want to provide on-demand, just-in-time performance support that requires minimal technical skills to create. Likewise, capturing and sharing tacit knowledge is becoming a top priority. Is it possible to create this kind of solution both in a way that will engage the learner, and in a way that can be measured and evaluated? Yes—with YouTube-style videos.
In this session, you’ll learn how to create quick, effective mobile learning through YouTube-style videos. Using real examples of successful videos as discussion points, you will learn simple ways to develop tutorials using different levels of rapid-development tools. You will also explore publishing formats and the use of comments to engage the learner and capture feedback. You’ll leave with ideas to develop various types of video tutorials and make them available to learners within your organization. The steps and examples demonstrated will provide practical ideas for implementing video as part of a mobile learning strategy.
In this session, you will learn:
- How to effectively design a video for performance support
- A variety of approaches to engaging your learner with video
- Reliable and easy ways to make video accessible on mobile devices
- Tips for creating YouTube-style tutorials with rapid development tools
- Practical ways to implement video as part of a mobile learning strategy
Audience:
Novice to intermediate designers and developers.
Technology discussed in this session:
Video, mobile devices, and rapid development tools.
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Sarah Mercier
CEO & Strategic Consultant
Build Capable
Sarah Mercier, CEO and strategic consultant at Build Capable, specializes in instructional strategy and learning technology. Sarah is known for translating highly technical concepts and research to real-world practice. She is an international facilitator for the Association for Talent Development and Greater Atlanta ATD Past President. Her innovative learning solutions have been recognized by winning industry awards, such as Best of Show at FocusOn Learning DemoFest for xAPI for Interactive eBooks, and Best Performance Support Solution at DevLearn DemoFest for Critical Success Factors training and assessment tool. Sarah is a frequent speaker at industry conferences and business events on topics such as instructional design and development, accessibility, data strategy, and learning ecosystems. Her work has been published in ATD’s 2020 Trends in Learning Technology, The Book of Road-Tested Activities, TD Magazine, Learning Solutions Magazine, CLO Magazine, and a variety of other training and workforce publications.
107 5 Powerful Ways to Use Games in eLearning
10:45 AM - 11:45 AM Tuesday, March 27
Salon 5
Games can be a powerful tool for improving business performance. With advances in technology and expertise, new opportunities are opening up to use games to meet all kinds of workplace challenges. From increasing sales to upskilling managers to preventing compliance breaches, eLearning games are versatile and full of potential. But how do you match an eLearning game to a business problem? And can you balance playability with practicality in a corporate setting?
In this session, you’ll look at the science behind games: how they aid information transfer, support better decision-making, and encourage behavior change. You’ll study practical examples of eLearning games and explore new ways to use them in the workplace. You’ll also examine the creation of games, including the use of media, and how you can design games to align with a corporate culture and brand.
In this session, you will learn:
- About the learning rationale for games in eLearning and the science behind it
- Which types of business problems or challenges games can support
- About types of games, and when and how to use them
- From case studies and examples of games, including in eLearning, VR, and video
- About game tools, technologies, and expert tips
Audience:
Novice to intermediate designers, developers, and managers.
Technology discussed in this session:
Games, VR, and video.
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Louise Pasterfield
Managing Director
Sponge UK
Louise Pasterfield is the managing director of Sponge UK with more than 20 years’ experience in learning and design. Her focus is on making learning absorbing so people can immediately apply what they have learned to the workplace. She works with forward-thinking organizations to use advanced technologies to deliver better performance. Louise regularly speaks at leading exhibitions and conferences on eLearning developments, technology, and learning solutions, sharing her knowledge and real-life experience with clients around the world.
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Jason Butler
eLearning Developer and Games Evangelist
Sponge UK
Jason Butler is an eLearning developer and games evangelist for Sponge UK, and previously a creator of indie games. User experience is central to his vision of what digital learning can and should be. Jason works with global businesses to develop eLearning solutions that deliver tangible business results while delighting learners. The first-ever recipient of the Learning Developer of the Year at the Learning Technologies Awards, Jason regularly speaks on eLearning games at key learning conferences in the UK.
108 Creating Effective User Experience in the Digital Age
10:45 AM - 11:45 AM Tuesday, March 27
Salon 7
The requirements for effective enterprise user experience design seem to change on a daily basis. With a myriad of devices, software and cloud solutions, AI, machine learning, and AR/VR all impacting the way people receive and interact with content, it is difficult to know how to effectively integrate training into an employee’s work life. And to design it as a powerful and useful experience is even more challenging.
This session will rise above the noise and clutter of tech news, buzzy trends, and hyperbolic learning solution promises and look closely at what makes superior user experience (UX) in the digital age. It will explore how information can be delivered in a seamless and frictionless way and even leverage technology in compelling ways. By spotlighting design thinking practices, the session will elevate the learner as the key stakeholder of any learning experience. You’ll learn how using approaches such as personalization and user collaboration can contribute to a more modern take on UX and lead to stronger performance.
In this session, you will learn:
- How the user experience is affected by a wide variety of variables
- How to use an empathy map to understand users better
- How users want to participate in learning through collaboration and contribution
- How you can leverage technology to deliver highly personalized learning
- How machine learning and AI are impacting UX
- From a high-level view of the two leading UX design processes (IDEO and Stanford d.school)
- How well-designed UX can lead to effective performance support
Audience:
Intermediate to advanced designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
IDEO design thinking and the Stanford d.school process.
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Scott McCormick
CEO
Emergent Enterprise
Scott McCormick is a national speaker, CEO, editor and writer. In a 30+ year career he has helped launched three companies including his current business, Emergent Enterprise. He has spoken at ATD CETS Showcase, Learnaplaooza, Augmented World Expo, LiveWorx, Realities360,, and XR Immersive Enterprise 2020. Scott speaks and consults on topics such as emergent technology adoption strategy and user experience and is editor of emergent-enterprise.com, the tech news and insight website. He was featured in the 2019 eBook, What is Augmented Reality? and has delivered strategy webinars and onsite presentations to leaders in healthcare, manufacturing, hospitality, and consulting.
109 Say Goodbye to Content Mayhem: Lessons Learned by Allstate
10:45 AM - 11:45 AM Tuesday, March 27
Salon 15
Do you fear that your employees lack a single place to go when looking for the information needed to do their jobs? Do you worry about delivering consistent customer service experiences? You’re not alone: Allstate had these same concerns before they set a company-wide initiative to build a world-class training environment and knowledge repository for their employees.
In this session, you will hear directly from Allstate as they describe how they modernized their content management system to fight mayhem in all its various forms (accidents, content chaos). By delivering a single, searchable content repository that is used during onboarding and while on-the-job, Allstate ensures that their 13,000 claims agents have consistent access to standardized job aids, process documents, and best practices—all in one location.
In this session, you will learn:
- How Allstate reduced duplicate content by 75 percent so claims agents could find the correct piece of information every time
- How customer calls have been streamlined by enabling claims agents to access a single repository
- How Allstate ensures lower regulatory risk and better compliance by ensuring use of the most up-to-date information
- How expenditures were decreased by eliminating extraneous systems like SharePoint, intranets, and shared drives
Audience:
Novice to advanced designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Inkling.
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Claudia Lewis
Director, Professional Services
Inkling
Claudia Lewis, the director of professional services for Inkling, is responsible for ensuring that the company’s customers can quickly and effectively build and share content with the Inkling platform. She leads a team of implementation managers to help get customers configured and trained and get their content distributed throughout the enterprise. Prior to Inkling, Claudia supported the development of web-based learning and remote collaboration at the international education reform organization Teach For All. She holds an MBA from UCLA Anderson School, and graduated magna cum laude from Harvard University.
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Pat Baker
Associate Manager Claims—Knowledge Management
Allstate
Pat Baker is the associate manager of claims—knowledge management for Allstate. For the past eight years, Pat has led various training and knowledge management teams within the company. She now runs the claims knowledge management team, which maintains the Inkling knowledge management system, known internally as the Knowledge Library. Pat holds a bachelor’s of science degree in business administration and is president of the Allstate African-American Working Network.
110 BYOD: Building Responsive Interactive Video with Simple HTML Snippets
10:45 AM - 11:45 AM Tuesday, March 27
Salon 11
You can create interactive video in a number of ways. There are tools for developing this kind of content, but they can be complex, expensive, and may not adapt to users’ various screen sizes. Another option, particularly if you want this content to be responsive, is to code it up yourself. If you’re not a strong coder this may seem too complex, but it’s actually much easier to accomplish than you might expect.
In this session, you will learn how to build responsive and interactive video with some easy-to-use HTML code snippets. Using simple HTML, you’ll be able to create interactions that allow the user to answer questions, choose a hotspot area on the video, branch to different parts of the video, and even to switch languages on the fly. This session will share the HTML code you’ll need to create your own interactive and responsive video, and also the steps you’ll use to develop this content yourself.
In this session, you will learn:
- How to create simple video
- How to make your video responsive
- How to trigger questions during your video
- How to create a hotspot in your video
- How to link to other parts of your video
Audience:
Novice to intermediate designers and developers. Some HTML is helpful, but most of the code will be provided.
Technology discussed in this session:
HTML.
Participant technology requirements:
Laptop running Sublime Text.
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Jeff Batt
Founder
Learning Dojo
Jeff Batt has 15+ years of experience in the digital learning and media industry. Currently, Jeff Batt is a Learning Experience Designer for Amazon. He is the founder and trainer at Learning Dojo, a company dedicated to training you to become a software ninja in various eLearning, web, and mobile-related software applications. He was also the program manager of DevLearn for The Learning Guild. Jeff often speaks on developmental technologies such as xAPI, HTML5, augmented reality, mobile development, eLearning development tools, and more.
111 BYOD: Just Make It Look Pretty
10:45 AM - 11:45 AM Tuesday, March 27
Salon 1
You’ve put hours into analyzing content, spent days painstakingly storyboarding your product and drafting the scripts, and carefully thought through navigation choices—and yet, when you show it to your client or stakeholders, you’re still met with “Great, but can you make it look nicer/better/modern/pretty?” What more can you do when you’ve utilized sound learning theory and development strategies, but you’re still expected to be a graphic designer on top of it all?
In this session, you’ll explore how the combination of just a few fundamental principles of design can make what you create look more coherent and fluid, even if you’re not a trained graphic designer. You’ll learn how to analyze existing design, identify areas for improvement, and understand what principles and strategies can help you achieve a more aesthetically appealing design. Whether you consider yourself to have an aesthetic eye or not, these principles will enhance the presentation of your content in a way that will impress your audience and stakeholders.
In this session, you will learn:
- About basic principles of design that can quickly enhance your visual design skills
- How to analyze existing content and identify the weak areas of a design
- How to use design best practices to improve those weaknesses
- How to break down efficient designs into the fundamental design principles
Audience:
Novice to intermediate designers and developers.
Participant technology requirements:
A laptop running Microsoft PowerPoint or Apple Pages.
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Caitlin Steinbach Locke
Learning Strategist/Project Manager
AstraZeneca
Caitlin Steinbach Locke, learning strategist/project manager at AstraZeneca, is an instructional designer by trade and learning enthusiast by design. Caitlin has worked with clients in higher education, commercial real estate, and government contracting. Caitlin holds a MS Ed in adult education/human resource development with a concentration in instructional design, and is currently pursuing her CPLP designation.
F01 Building a Learning Culture
10:45 AM - 11:45 AM Tuesday, March 27
Junior Ballroom F
The problem comes down to this: When great training, including great eLearning, comes up against a lousy organizational culture, the culture wins every time. In addition, great technology cannot overcome a bad learning culture. What many organizations fail to grasp is that culture can promote or kill any learning effort, and therefore must be part of the overall learning strategy.
In this session, you’ll uncover how to build (or rehabilitate) the learning culture at your organization. You’ll explore how organizational and learning culture can make or break your initiatives. You’ll then find out how making strategic choices when it comes to communication, change management, technology, leadership, and the right measurement strategy can all work to improve your learning culture and help your initiatives succeed.
In this session, you will learn:
- How learning and organizational culture impacts the success or failure of learning initiatives
- How to use communication and change management to improve the learning culture
- How technology can aid or hinder a learning culture
- How leadership helps or hinders a learning culture
- How the right measurement strategy can improve a learning culture
Audience:
Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Marc Rosenberg
President
Marc Rosenberg and Associates
Dr. Marc Rosenberg is a global expert and speaker in training, organizational learning, eLearning, knowledge management, and performance improvement. He has written two best-selling books, E-Learning, and Beyond E-Learning. His 100 monthly columns, “Marc My Words,” appeared in The eLearning Guild’s Learning Solutions magazine from 2010 through 2018 and are still available online. Marc is past president and honorary life member of the International Society for Performance Improvement, is an eLearning Guild “Guild Master,” has spoken at the White House, debated eLearning’s future at Oxford University, keynoted conferences around the world, authored over 200 columns, articles, white papers, and book chapters, and is frequently quoted in major trade publications. Learn more at www.marcrosenberg.com.
SDD102 6 Steps to Awesome eLearning Scenarios
11:00 AM - 11:45 AM Tuesday, March 27
Expo Hall: Design & Development Stage
When training courses don’t feel relevant to your learners’ work, the learners are less likely to meaningfully engage. You can capture their attention by turning dull, text-filled slides into a relatable scenario. This type of interaction gives learners an opportunity to apply new skills and explore outcomes in a low-pressure environment.
Learn a simple, six-step instructional design approach to building awesome eLearning scenarios. You’ll find out how to translate content into a decision-making activity, select relatable characters, and set the scene for your scenario. You’ll also get tips for adding context and providing feedback that illustrates the potential consequences of your learners’ virtual choices.
In this session, you will learn:
- How to turn course content into a decision-making activity
- How to select characters for your scenario
- How to set the scene with background imagery
- Tips for adding meaningful context
- How to provide feedback
Audience:
Novice to advanced designers, developers, and project managers.
Technology discussed in this session:
Microsoft PowerPoint.
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Nicole Legault
Community Manager
Articulate
Nicole Legault is a community manager at the software company Articulate. Nicole has a varied skill set that includes expertise in instructional design, eLearning development, and more. She has written hundreds of articles on the topic of eLearning and instructional design. She is a skilled public speaker and has delivered many hours of training and presentations on a variety of topics related to training. Nicole strives to create engaging sessions based on practical skills that can be used immediately on the job.
SMM102 Using Learning Data to Predict Workplace Success
11:00 AM - 11:45 AM Tuesday, March 27
Expo Hall: Management & Measurement Stage
You already know the value of tying your people development activities back to the “holy grail” question: “Did anybody even use the thing?” But, at times, that can be a daunting task fraught with pitfalls and challenges that often make people resort to a “happy sheet” or “tick in the box.” There must be a better way!
In this case study session, you’ll learn about a process that designers undertook to identify the correlation, if any, between the way people behaved during an online development program and how they applied what they had learned back in their workplace. While the specific outcomes from this research highlight a specific L&D topic, the process is of broader interest, as it will give you insight into how you can make that all-important connection between learning and application.
In this session, you will learn:
- How to apply the Brinkerhoff Success Case Method in your own context
- How to bridge the gap between input (learning) and output (performance)
- How xAPI can provide valuable insights into audience behavior
- How you can use these insights to enhance and enrich your design and facilitation, as well as provide evidence of the impact of your people development activity
Audience:
Novice to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Curatr, Learning Locker, xAPI, Google Forms, and Skype.
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Craig Taylor
Customer Success Manager
HT2 Labs
Craig Taylor, a customer success manager for HT2 Labs, has been involved in the training/L&D field since 1993, when he cut his teeth in the training-delivery world while serving in the British Army. His subsequent learning and development roles have been in the rail, nuclear, healthcare, and financial sectors, where he has worked to help organizations understand the value that current and emerging technologies can bring.
STP102 It Looks So Easy! Successfully Producing Virtual Learning Sessions
11:00 AM - 11:45 AM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
Virtual learning sessions can be engaging ways to reach a wide and dispersed audience, but the skills you need to successfully plan and produce them are distinctly different from those you need for in-class sessions or other learning experiences. When planning to adopt virtual classroom platforms for learning sessions, successful organizations need a clear idea of what management, design, delivery, and technical issues to consider.
In this session, you will explore the key elements of virtual-session success that the presenters have identified from their decade-plus of experience hosting and producing online events. You’ll learn how to develop a reliable, repeatable process for producing virtual learning sessions, how to adjust instructional design and delivery techniques for virtual classrooms, and how to make your virtual classroom platform and related tools work reliably. You’ll also learn how to successfully coach a subject matter expert (SME), and you’ll leave with tips on how to best avoid technical issues—all while making everything look easy to the learners.
In this session, you will learn:
- How to effectively manage the production of successful virtual learning sessions, from planning to evaluation
- About the recommended roles for an effective virtual classroom production team
- How to design for virtual classrooms rather than face-to-face ones
- How to determine how much coaching an SME needs in order to be an effective presenter
- Tips for avoiding and troubleshooting technical issues before, during, and after virtual sessions
Audience:
Novice to intermediate designers, developers, and managers. Attendees should have some experience with virtual events, either as participants or producers.
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Karen Hyder
Online Event Producer and Speaker Coach
Kaleidoscope Training and Consulting
Karen Hyder, online event producer and speaker coach at Kaleidoscope Training and Consulting, has been teaching about technology since 1991, when she delivered instructor-led software courses for Logical Operations. She was promoted to director of trainer development, helping trainers improve skills and earn certifications. In 1999 she created a course for trainers using virtual classrooms, and helped launch The eLearning Guild Online Forums in 2004. She continues to host The Guild’s Best of DemoFest, and was honored with the Guild’s Guild Master Award. Currently, Karen provides coaching and production support for a series of online courses at Hearing First, a not-for-profit that serves audiology professionals earning CEUs.
SDD103 6 Ways Every Learning Leader Should Be Using Video
12:00 PM - 12:45 PM Tuesday, March 27
Expo Hall: Design & Development Stage
Melissa is a rising star at your company. She’s been promoted five times in as many years, and she is on track to join your leadership bench program. Unfortunately, she just gave her two weeks’ notice.
Capturing the knowledge of exiting employees is just one of the ways you could be using video but probably aren’t. This session will explore six examples of how companies are improving their learning strategies with video. You’ll also examine trends driving the use of video, and how you can tap them within your business.
In this session, you will learn:
- New ways to use video to create and curate formal learning opportunities
- New ways to implement video to support and scale informal learning initiatives at all levels of the organization
- About technology shifts that are making video more accessible to all employees
- How Millennials’ learning experiences in college will accelerate the use of video within business
Audience:
Novice to advanced designers, developers, project managers, managers, directors, senior leaders (VP, CLO, executive, etc.), and anyone convinced they could be getting more value out of video.
Technology discussed in this session:
Video storage and streaming, video content search, and video recording.
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Steve Rozillis
Head of Customer Evangelism
Panopto
Steve Rozillis is part of the team at Panopto, helping L&D professionals to convert general interest in video into concrete, practical applications for video-enabled training, communications, social learning, and knowledge management programs. He is a graduate of the University of Michigan and Duquesne University. A father of two children under 8, his hobbies today include a surprising number of arts and crafts projects.
SMM103 Language, Culture, and eLearning: How to Make Your Multilingual Learning Project Successful
12:00 PM - 12:45 PM Tuesday, March 27
Expo Hall: Management & Measurement Stage
Too often, eLearning developers and instructional designers create projects for a multilingual audience using only English as the framework language. They have it translated to their target languages, then scratch their heads over why global learners aren’t progressing as quickly as those in the United States.
To ensure your global audience is reaching their learning objectives, this session will discuss six elements that are crucial for developing successful multilingual, multicultural eLearning projects.
In this session, you will learn:
- Intercultural competency—what it is and how you achieve it
- How culture impacts your global training programs
- How to avoid culture clash
- Language complexities and eLearning white space
- Cultural and social norms, and the dos and don’ts of using localized jargon
- Learning techniques and culture—using cultural differences for effective teaching
Audience:
Intermediate to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.)
Technology discussed in this session:
Articulate Storyline, Adobe Captivate, and other authoring tools.
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Ray Reyes
Vice President—USA
Zinacle
Ray Reyes is a vice president, USA at Zinacle, where he oversees strategic direction for the US market for the Spanish-based translation and localization company. With offices in Boston and Atlanta, and production teams in Spain and Romania, Zinacle is a leader in providing translation and localization services to the learning and corporate training industry. Ray is a global speaker and author who has worked with Fortune 500 multinational companies, as well as small to medium enterprises, to develop successful multilingual learning strategies. He attended the University of Georgia, Shorter University’s MBA program, and Harvard Business School’s Aligning Strategy and Sales program.
STP103 Reaching Every Device with Articulate 360
12:00 PM - 12:45 PM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
Provide learners with an engaging learning experience on any device—without spending countless hours tweaking content for various screen sizes. With Rise, the responsive course authoring app in Articulate 360, all you need is a web browser to quickly create beautiful courses that are automatically optimized for every device.
In this session, you’ll learn how to build beautiful, fully responsive courses in Rise. The session will cover how to use pre-built lesson types to create engaging learner experiences, and how to create custom lessons with modular blocks. You’ll also see how to share your courses with learners.
In this session, you will learn:
- How to use Rise to build responsive courses
- How to use pre-built lesson types
- How to use modular blocks to create custom lessons
- How to share your courses
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Articulate 360 and Rise.
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Trina Rimmer
Director, Community and Customer Engagement
Articulate
As the director of community and customer engagement with Articulate, Trina uses her many years of eLearning design and development expertise to guide the creation of inspiring content for our community of workplace learning professionals, E-Learning Heroes. Before joining Articulate, Trina worked as an instructional designer, eLearning developer, and writer focused on delivering creative, engaging, and effective learning solutions to various companies, from global aid organizations to Fortune 500s.
201 Creating Engaging Learning Experiences
1:00 PM - 2:00 PM Tuesday, March 27
Junior Ballroom G
Most of eLearning is deadly dull. The prose is turgid, the dialogue is worse, the stock photos are gratuitous, and the practice items are rote if not outright silly. Not only is this not fun, it’s not effective. There are plenty of reasons why: limited time and resources, and stakeholders who believe eLearning must be seen as serious. Yet, the outcome is unfortunate. And you can do better!
This session will examine the benefits of making learning engaging, and the steps that you can (and should) take. You’ll explore writing, graphics, introductions, examples, and—most importantly—practice that will engage learners. It’s not about points, badges, and leaderboards, but tapping into intrinsic motivation in ways that will cognitively and emotionally hook interest. You’ll also explore design processes that will systematically uncover the necessary information and bake what’s needed into your design. It’s time to go beyond boring and on to intrinsically interesting learning.
In this session, you will learn:
- About interesting ways to use SMEs
- About the power of story for you and your learners
- When to collaborate
- How to create characters with depth
Audience:
Novice to intermediate designers and managers with experience designing for learning.
Technology discussed in this session:
Authoring, branching, and cartoon tools.
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Clark Quinn
Chief Learning Strategist
Upside Learning
Clark Quinn, PhD is the executive director of Quinnovation, co-director of the Learning Development Accelerator, and chief learning strategist for Upside Learning. With more than four decades of experience at the cutting edge of learning, Dr. Quinn is an internationally known speaker, consultant, and author of seven books. He combines a deep knowledge of cognitive science and broad experience with technology into strategic design solutions that achieve innovative yet practical outcomes for corporations, higher-education, not-for-profit, and government organizations.
202 Better Feedback for Scenario-Based eLearning
1:00 PM - 2:00 PM Tuesday, March 27
Salon 7
When you create a scenario, you work hard to make it realistic and relevant for your learners. Unfortunately, even otherwise engaging scenarios sometimes include abstract feedback like “Incorrect. Please try again.” Simply saying the choice is right or wrong can make learners lose interest and focus, and it doesn’t help them learn from their mistakes.
In this session, you will learn how to show learners the consequences of their decisions rather than telling them they’re right or wrong in scenario-based eLearning—the difference between “intrinsic feedback” and “instructional feedback.” You will explore several options for intrinsic feedback, such as progress meters, character responses, and environmental changes. You’ll learn guidelines for when to use immediate feedback and when to delay the feedback in scenarios. You will discuss how to design feedback to meet the needs of both novice and expert learners. You’ll also learn when direct instructional feedback is beneficial for learning.
In this session, you will learn:
- Multiple methods to show the consequences of decisions in scenarios
- When to use immediate or delayed feedback
- How to provide appropriate feedback for novice and expert learners
- When to use intrinsic feedback (showing consequences) and instructional feedback (direct coaching)
- How to work with SMEs to get information to provide realistic consequences
- How to write better feedback for short scenarios and complex branching scenarios
Audience:
Novice to advanced designers, developers, and managers. This session will be especially helpful for those who have created (or attempted to create) scenario-based learning. Anyone with an interest in creating scenario-based eLearning, at any level of experience, can benefit.
Technology discussed in this session:
Adobe Captivate.
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Christy Tucker
Learning Experience Design Consultant
Syniad Learning
Christy Tucker is a learning experience design consultant with over 20 years of experience helping people learn. She specializes in using scenario-based learning to engage audiences and promote skill transfer to real-world environments. She has created training for a wide range of clients, including Fortune 500 companies, nonprofit associations, state and local government agencies, universities, and more. Christy has been blogging about instructional design and eLearning for over 15 years and is a regular speaker at industry conferences and events.
203 Closing the Skills Gap with Personalized Pathways and Social Learning
1:00 PM - 2:00 PM Tuesday, March 27
Salon 2
There is a growing disconnect between the supply and demand of skills required to fill some of the most essential jobs globally. A “one size fits all” approach to learning and development is simply not working, putting business performance and innovation at risk. How people learn, where people learn, and what people learn must change to allow individuals to experience a specific pathway that fully meets their individual needs.
During this session, you will learn how providing a personalized learning pathway enhances engagement and performance, resulting in improved business outcomes. An international case study will be analyzed, highlighting the benefits of offering a journey that meets the needs of each and every individual. The session will show you how to create a learning experience that enhances progress and ensures completion using blended learning principles. In addition, you will learn how you can use social media to communicate with learners and provide collaborative opportunities to bridge the skills gap and deliver personalized pathways.
In this session, you will learn:
- How to create a personalized learning culture within your organization
- Why personalized pathways engage and motivate learners
- How a personalized learning journey can positively impact business outcomes
- How to deliver individual pathways using a blended learning approach
- How social media contributes to a personalized learning culture
Audience:
Intermediate project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.). An understanding of the main social media channels would be beneficial.
Technology discussed in this session:
Social media platforms.
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Mark Griffiths
Client Partner
Newleaf Training & Development
Mark Griffiths is a client partner at Newleaf Training & Development and heads up the East Coast office in Orlando, Florida. Mark has a degree in IT and a postgraduate degree in education, and he has personally gained over 15 years’ experience in the training, eLearning, and talent development arena—working with nonprofit, educational, and privately held organizations such as Randstad, Boston Scientific, and Citrix to create and deliver high-impact blended learning solutions using a wide range of eLearning authoring tools.
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Wendy Richard
Resort Operations Manager
Walt Disney World
Wendy Richard is a resort operations manager at Walt Disney World. A media-trained, multilingual strategic thinker, he has accumulated experience in a variety of areas across the Walt Disney World Resort over the past 15 years, including learning and development, diversity, recruitment, and theme parks as well as resort operations. He earned his doctorate in organizational leadership with a specialization in organizational development. Wendy’s primary research focus involves social media and workplace learning. He currently serves as VP of engagement at the Association for Talent Development (ATD) Central Florida Chapter.
204 xAPI: An Introduction for Instructional Designers
1:00 PM - 2:00 PM Tuesday, March 27
Salon 9
As adoption of xAPI takes hold, the convergence of working and learning offers instructional designers the opportunity to do more than ever before. xAPI allows for more robust tracking of the learning process, including learning that happens outside the LMS and on the job. As actual data is integrated with learning metrics, you can tailor the process to individual needs and draw useful conclusions about the learning as a whole.
xAPI lets you offer and track learning experiences that are outside the LMS box. As an instructional designer, are you ready to step up to this challenge? This session will cover three key areas that impact instructional design: (1) identifying learning data needs, data sources, and meaningful visualizations that answer organizational and L&D questions; (2) making choices about infrastructure—how and when to work with your LMS, your LRS, or both; and (3) models for taking advantage of xAPI across a variety of learning vectors: formal and informal, social and private, formative and summative, predictable and variable.
In this session, you will learn:
- About new challenges in your work as an instructional designer
- About the impact that xAPI can have on your organization’s learning and performance strategies
- How to identify data needs and likely sources within the organization to meet them
- How to choose one or more initial projects that leverage xAPI’s capabilities beyond what’s available in SCORM today
Audience:
Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
xAPI, SCORM, LMS, and LRS.
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Megan Torrance
CEO
TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. She has more than 25 years of experience in learning design, deployment, and consulting . Megan and the TorranceLearning team are passionate about sharing what works in learning, so they devote considerable time to teaching and sharing about Agile project management for learning experience design and the xAPI. She is the author of Agile for Instructional Designers, The Quick Guide to LLAMA, and Making Sense of xAPI. Megan is also an eCornell Facilitator in the Women's Executive Leadership curriculum.
205 Make Virtual Classroom Learning Relevant with Scenario-Based Learning!
1:00 PM - 2:00 PM Tuesday, March 27
Salon 16
Adult learning principles state that adults learn best when content is relevant. So why do most virtual classroom lessons rely on lectures and slides? Unfortunately, virtual classroom sessions tend to focus on getting as much content out there as possible, and leaving it up to the learners to figure out how to make it all work.
One of the most effective ways to ensure learning sticks is by getting learners involved, and scenario-based learning design does just that. You only have so much time to dedicate to formal learning, so every moment needs to be impactful and relevant. This session will explore how to design three types of scenario-based activities in the virtual classroom: problem-based, predictive, and play-based. Discover ideas for producing appropriate scenarios that resonate with your learners in the virtual classroom. You’ll leave with detailed examples of each type of scenario, and a template to walk you through seven steps for constructing scenarios in your virtual classroom design.
In this session, you will learn:
- About the role of scenario-based learning in modern workplace learning
- How scenario-based learning supports adult learning theory
- Techniques for implementing three types of scenario-based learning in the virtual classroom
- Seven steps for constructing scenarios
Audience:
Intermediate to advanced designers and developers.
Technology discussed in this session:
Virtual classrooms.
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Jennifer Hofmann Dye
Founder and President
InSync Training
Jennifer Hofmann Dye is founder and president of InSync Training. She specializes in the design and delivery of engaging, innovative, and effective modern blended learning. Jennifer has written and contributed to a number of well-received and highly-regarded books including The Synchronous Trainer's Survival Guide: Facilitating Successful Live Online Courses, Meetings, and Events and Live and Online!: Tips, Techniques, and Ready to Use Activities for the Virtual Classroom. Her latest book, Blended Learning (ATD, 2018), introduces a new instructional design model that addresses the needs of the modern workplace and modern learners.
206 Strategies for Keeping Your Mobile Learners Engaged
1:00 PM - 2:00 PM Tuesday, March 27
Salon 15
Developing a mobile learning strategy involves a lot more than great instructional design. A clear path for implementation makes sure your products aren’t just another app on your learners’ mobile devices. This means making sure your learners have easy access to the right content at the right time, but it also means giving learners an experience that inspires trust in both your content and your organization.
In this session, you’ll explore the things you need to consider when developing an implementation plan for mobile learning. Using lessons learned from real-world examples, you’ll learn about planning for updates, the importance of a marketing plan, and other issues that can make or break the success of mobile learning.
In this session, you will learn:
- How your mobile design drives learner engagement (or doesn’t)
- How to develop a long-term content management strategy
- How to collect learning data without overwhelming your users
- What information you need to know to determine whether your mobile learning is effective
- How to plan for updates, how often you should do them, and why
Audience:
Novice and intermediate designers and developers.
Technology discussed in this session:
Mobile devices.
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Jennifer Solberg
CEO
Quantum Improvements Consulting
Jennifer Solberg, PhD, is the founder and CEO of Quantum Improvements Consulting (QIC), an Orlando-based firm specializing in the application of emerging technology to training for complex skills. A cognitive psychologist by trade, her work focuses on how to design, develop, implement, and evaluate training technology for the Department of Defense and other clients. At QIC, she leads a growing team of learning science professionals. In addition to her many peer-reviewed publications, her work has been featured in The New York Times, the Pentagon Channel, and Signal Magazine.
207 Lasting Impact! When Marketing Strategies Meet Learning Solutions
1:00 PM - 2:00 PM Tuesday, March 27
Junior Ballroom F
As the lines between marketing, communication, and training are blurring, L&D is being asked to think “like a marketer” and develop or promote creative new learning solutions. So how do marketers engage their audience and change people’s behavior despite evolving technology and consumer preferences? The secret is their strategy. How can L&D professionals apply these strategies to change learner behavior and engage participants?
In this session, you’ll learn relevant strategies to think like a marketer while accomplishing your L&D goals. Through team-based activities, you’ll explore real-life examples and principles that top marketing organizations use to resonate with their audiences. You’ll also uncover the role a marketing strategy has on your learning programs through revealing unstated learner needs, applying insights, and creating a learner persona. You’ll leave this session with practical tips to apply to your next training project.
In this session, you will learn:
- Why incorporating marketing principles into your learning strategy can create lasting learner impact
- How to uncover unstated learner needs to shape your training solutions
- About creating a target audience and learner persona and the benefits of this approach
- How to integrate ideas from other industries into your learning programs
Audience:
Novice to intermediate designers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Danielle Wallace
Chief Learning Strategist
Beyond the Sky
Danielle Wallace is the chief learning strategist at Beyond the Sky: Custom Learning. Previously, as a marketing leader with Procter & Gamble and PepsiCo, she learned strategic marketing principles which she now applies to learning and development to create compelling breakthrough solutions. Danielle is a sought after speaker at global conferences and her thought leadership is found in numerous industry magazines and publications.
208 Making Evidence-Based Recommendations to Your Organization
1:00 PM - 2:00 PM Tuesday, March 27
Salon 5
Many professionals struggle with providing clear recommendations to their organizations on what approach to take with courses. Simply putting things online because it is the trend does not seem like a very educated way forward. This often leads to disappointing results that are costly and do not deliver the expected outcomes. Many learning professionals remain unsure of how to formulate an answer to the question they are asked.
This session will share techniques developed over the years to make evidence-based recommendations to an organization. You will learn how to analyze content in order to provide a recommendation on instructional strategies and achieve greater stakeholder buy-in. You will explore a technique that can be applied to any type of content.
In this session, you will learn:
- How to perform a multimedia analysis
- How to build business cases for projects
- How to recommend instructional strategies
- Techniques for successful proposals
Audience:
Novice to intermediate designers, developers, project managers, and managers with some knowledge of the analysis process.
Technology discussed in this session:
Microsoft Excel.
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Luc Blanchette
Techno-pedagogical Advisor
Universitv© de l'Ontario Franvßais
Dr. Luc Blanchette is a seasoned learning and development professional. During his 20 years in the Canadian Armed Forces, he worked as a training development officer in a variety of positions and training establishments. He has advised various organizations on how to implement modern training solutions. He has been involved in a variety of aspects of training modernization such as online learning, blended learning, driver simulation, online assessment, instructor development, alternate training delivery and change management. He holds an undergraduate degree in adult education, a master's in distance education, and a doctorate in education with a specialization in instructional design.
209 The Journey from Structured Classroom Training to True Performance Support
1:00 PM - 2:00 PM Tuesday, March 27
Salon 18
Structured, classroom-based training can take a long time and add additional costs, and it can be very frustrating to create resource documents. Who wants paper references that have to be updated constantly, or to use a homemade reference system that is just as painful to maintain? Are you losing good people during or just after their new-hire training? There has to be a better way!
Come see how one organization transitioned their classroom-heavy, training-style program into a performance support-based program. See how they shortened their new-hire training program in half and improved morale as well as turnover. You’ll see how they can now support their staff in a way that has saved them money and improved their regulatory scores in the process.
In this session, you will learn:
- How to shift from classroom-based new hire training to a performance support-based system
- Performance support implementation do’s and don’ts
- How to engage your team in this process
- How to incorporate compliance requirement to the performance support tool
Audience:
Novice to advanced designers, managers, directors, and senior leaders (VPs, CLOs, executives, etc.).
Technology discussed in this session:
Demonstration of a performance support tool.
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Peggy Kidd
Quality Assurance & Compliance Manager
AvMed
Peggy Kidd is a quality assurance manager for AvMed. Peggy has more than two decades of experience in compliance and has overseen the training program for AvMed’s member engagement team for the last 15 years. She has authored an eLearning program for in-house delivery and has taken its training program from structured classroom-heavy training to a performance support-based program.
210 Interactive Video Examples: Learning from the Best
1:00 PM - 2:00 PM Tuesday, March 27
Salon 3
Interactive video for training and learning is an extremely beneficial method of engaging viewers and increasing knowledge transfer. Many people have heard of interactive video but might not know how to get started, what the best practices are, what’s possible, or how it works with tools they already use. This session will help companies and institutions add an engaging asset to their toolbox and be better informed in their video strategy planning.
In this session, you’ll explore some of the best interactive videos in the eLearning and training space, discussing viewer engagement tactics, best practices, adaptive experiences, branching, scalability, production quality, data collection, and integration into existing learning strategies.
In this session, you will learn:
- Best practices of interactive video
- How other educators are leveraging interactive video in their curriculum
- How to scale interactive video strategies
- How to leverage data obtained from viewer engagement with interactive video
Audience:
Novice to advanced project managers, managers, and directors.
Technology discussed in this session:
Interactive video from a variety of sources and technologies, displaying on laptop, tablet, and mobile.
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Kyle Morton
Founder
HapYak Interactive Video
Kyle Morton is the founder of HapYak Interactive Video. A veteran of successful startups, Kyle has more than a decade of experience in search, advertising, and web video. He has held leadership positions with private and venture-funded startups including RAMP Video, where he led product strategy; Secure-Bank, one of the first internet credit card processors; WebOS, a pioneer in internet applications; and Third Screen Media, one of the first mobile advertising platforms. At HapYak, Kyle leads product strategy and partnerships.
211 Best Practices for Implementing Gamification
1:00 PM - 2:00 PM Tuesday, March 27
Salon 14
Gamification is an important and powerful strategy for influencing and motivating people. Unfortunately, many people think that gamification means adding a game to their learning program or making a computer or video game. Because of this confusion, combined with a lack of real-life case studies of gamification successfully applied to learning programs, many learning professionals do not understand how to deconstruct games to effectively drive the learning and behavior they need.
Using case studies from real-life programs at organizations such as Brown University, Amazon, Wyndham Properties, and ATB Financial, you’ll learn how and why gamification works, in what context it is most effective, and what the limits are to this approach for employee engagement in corporate learning and talent development. Through hands-on application combined with anecdotal and empirical data, you will experience the good, the bad, and the ugly of gamification strategy design.
In this session, you will learn:
- How to create a fun, collaborative gamification experience to achieve business objectives
- How gamification tackles challenging problems and provides real-time understanding of challenges
- How to structure gamification mechanics and motivators to generate needed change
- How to map a practical method for approaching gamification in your organization
Audience:
Novice to advanced designers, developers, project managers, managers, and directors with a foundational knowledge of instructional design.
Technology discussed in this session:
eLearning, LMS, and microlearning.
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Monica Cornetti
President
Sententia
Unlike other gamification practitioners, speakers, and consultants, Monica Cornetti has focused intensively on the latest immersive engagement techniques and the latest research in the adult education, corporate training, and talent development fields. A gamification speaker and designer, Monica was recognized as #1 in the Most Influential Women in Gamification who have created a legitimate impact in the gamification industry. At the intersection of learning and play, she is leading a team of trusted, cutting-edge curriculum designers and developers to improve the performance of individuals and organizations across the globe.
212 State of the Industry: cmi5 Support in Authoring Tools and LMS
1:00 PM - 2:00 PM Tuesday, March 27
Salon 17
Deciding when to incorporate new standards and tools into your learning ecosystem can make evaluation difficult. With the ADL’s release of cmi5 in June 2016 as the xAPI profile for LMS/content communication, a wave of LMS and authoring tools have embraced the specification. Other authoring tools have been slower to adopt cmi5, opting to rely on xAPI-enabled SCORM modules to extend tracking beyond the limited data points of SCORM.
This session will look at cmi5 conformance for authoring tools and LMS, allowing attendees to make educated buying decisions. xAPI enthusiasts will gain an understanding of extending cmi5 capabilities through xAPI. You will explore commercially available authoring tool and LMS adoption of cmi5, including the structure of xAPI statements generated by those tools. More importantly, you will review how to use those statements for reporting on a variety of interactions within an online content module.
In this session, you will learn:
- About cmi5 support for various authoring tools and LMS
- About the benefits and limitations of xAPI-enabled SCORM content
- About the infrastructure you need to support xAPI and cmi5 within your organization
- About options for cmi5 adoption within an organization
Audience:
Intermediate to advanced designers, developers, managers, and directors with a general understanding of eLearning standards such as SCORM, AICC, and cmi5.
Technology discussed in this session:
Authoring tools, LMS, and LRS.
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Art Werkenthin
President
RISC
Art Werkenthin, president of RISC, built his first learning management system (LMS) in 1988 and now has over 25 years' experience working with LMS in the oil and gas, retail, finance, and other industries. Art is keenly interested in the xAPI specification, and RISC was an early adopter of this technology. Interested in expanding the xAPI to the LMS, Art has served for the past three years on the ADL cmi5 committee. In 2015, RISC demonstrated the first implementation of a cmi5 runtime engine embedded in its LMS. Art has presented on cmi5 at several conferences, including mLearnCon, DevLearn, and xAPI Camp.
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Duncan Welder
Director of Client Services
RISC
Duncan Welder is a director of client services for RISC. He is an educational technology geek, having spent over 20 years implementing learning management systems, domestically and abroad, to manage regulatory compliance. As an xAPI evangelist with a career grounded in instructional design and eLearning, Duncan has provided presentations to professional organizations including the Connections Forum, The Learning Guild, and the Association for Talent Development. Duncan is an active member of the Houston ATD, currently serving as director of special interest groups.
213 BYOD: Getting Started Building Branching Scenarios
1:00 PM - 2:00 PM Tuesday, March 27
Salon 1
Do you want to introduce more interactivity into your eLearning courses? Do you want to provide a safe space for your learners to explore through trial and error? Have you heard about branching scenarios but not known how to go about building one?
In this session, you will learn the basics for interacting with tools to build branching scenarios. You will learn the high-level process for building branching scenarios from start to finish. You will also practice conducting an SME interview, and you’ll build a small prototype of a branching scenario based on the information you collect in the interview. You will leave with a base understanding of how to build a branching scenario.
In this session, you will learn:
- The basic design principles behind branching scenarios
- The pedagogy behind branching scenarios
- The advantages and disadvantages of using various tools to create branching scenarios
- Which questions to ask subject matter experts to get content to write
Audience:
Novice to intermediate designers and developers. Familiarity with branching scenarios is a plus but not required.
Technology discussed in this session:
BranchTrack, Articulate Storyline, and Twine.
Participant technology requirements:
Participants need a laptop and an internet connection. Participants who want to work in Storyline should bring a laptop that has that software. If participants want to work in BranchTrack but have already used their trial, they will need a current BranchTrack subscription. Participants who have access to neither program can use Twine, which is open source and therefore free.
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Jenny Saucerman
Online Learning Instructional Design Manager
Credit Union National Association
Jenny Saucerman is an online learning instructional design manager for Credit Union National Association. She joined CUNA in May 2018. Jenny has over 10 years of experience in the eLearning space, with a focus on simulation and game-based learning, assessment, and learning analytics. She holds a master's degree in educational psychology from the University of Wisconsin- Madison.
214 BYOD: Storytelling on Steroids with VideoScribe
1:00 PM - 2:00 PM Tuesday, March 27
Salon 13
Do you have a story to tell? A lesson to teach? A product to market? VideoScribe lets you do all that. Rapidly. VideoScribe lets you create whiteboard animations that you can post online or include in eLearning or presentations. No drawing talent needed!
Our brains crave stories. When listening to a good story, your brain becomes fully engaged by experiencing the events of the story (as opposed to passively decoding language, as it does during a lecture). This is why storytelling is such a powerful learning tool. Fuse the power of stories with the incredible reach of videos and you have a game-changer in the world of learning. HubSpot has projected that video will claim more than 80 percent of all web traffic by 2019. Opportunities abound for learning and marketing professionals who know how to leverage this powerful combination!
In this session, you will learn:
- How to create a new scribe to tell a story
- How to add and manipulate images and text on the canvas
- How to adjust draw and play time
- How to preview, play, and save scribes
- How to add music to a scribe
- How to insert a scribe into a PowerPoint deck
Audience:
Novice designers and developers with intermediate computer skills.
Technology discussed in this session:
VideoScribe.
Participant technology requirements:
A laptop running VideoScribe (free trial version is OK).
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Karin Rex
Learning Experience Architect
Geeky Girl
Karin Rex is a learning experience architect at Geeky Girl as well as an author, facilitator, instructional designer, and frequent speaker on technology-related topics. Since 1989, Karin has owned Geeky Girl, a boutique learning organization where she devotes her time to writing, teaching, and course development (eLearning, virtual classroom, face-to-face classroom, and blended). Karin is a certified synchronous facilitator, designer, and producer with a master’s degree in professional writing. Additionally, Karin teaches writing classes for Penn State University.
215 BYOD: Must-Know Photoshop Tips for Learning Developers
1:00 PM - 2:00 PM Tuesday, March 27
Salon 11
High-quality visuals are crucial to the success of eLearning courses and videos. Photoshop lets you create these quickly and easily, but many eLearning developers find Photoshop too complicated and either avoid it altogether or don’t take full advantage of the features available.
In this session, you will learn a variety of simple, yet powerful, Photoshop tips every learning developer should know. These tips will save you time and help you easily create high-impact visuals. You will learn such things as how to easily and effectively remove people from backgrounds, how to remove unwanted portions from a complex image, and how to quickly change the color of part of a photo. You will leave with practical and time-saving knowledge that you can instantly apply on the job.
In this session, you will learn:
- Methods to easily and effectively cut out people and objects
- How to create versatile image fades
- How to easily remove unwanted aspects in a complex image
- How to quickly change the color of part of a photo
Audience:
Novice to intermediate designers and developers. Basic knowledge of Photoshop is helpful but not required.
Technology discussed in this session:
Adobe Photoshop.
Participant technology requirements:
A laptop running the latest version of Adobe Photoshop.
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Destery Hildenbrand
XR Solution Architect
Intellezy
Destery Hildenbrand is an XR solution architect with Intellezy. Destery has over 17 years of experience in training and development and seven years focusing on immersive technologies. Destery has spent time in corporate environments and higher education. Destery's primary focus is helping organizations plan, design, and develop engaging learning experiences through Immersive technology.
SDD104 Design Tips for Developing Mobile Training
1:00 PM - 1:45 PM Tuesday, March 27
Expo Hall: Design & Development Stage
Imagine no longer sitting at your desk to complete the latest product training module, and instead accessing it on your tablet in your van—or accessing performance support on your phone from a casino floor! Learn what the Aristocrat Technologies team had to learn to make these experiences better for learners.
This session will explore design considerations for mobile training. Whether you are a fan of calling it “snack sized” or not, the “snackability” requirements for mLearning do in fact exist. You will look at where the team started, some of the bad ideas they had along the way, and where they are now—plus, what their learners think of the experience!
In this session, you will learn:
- About factors to consider when moving from desktop to mobile modules
- About usability and design techniques for mLearning
- About authoring tools that work well with mLearning
- About user experience stories from learners and designers
Audience:
Novice to advanced designers, developers, managers, and directors with some knowledge of mLearning as a delivery method.
Technology discussed in this session:
Mobile browsers, eLearning authoring tools, TechSmith products, GoAnimate, Axonify, and Vimeo.
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Christiana Houck
Director of Learning Solutions
Aristocrat Technologies
Christiana Houck is a director of learning solutions at Aristocrat Technologies, a PhD, and a learning and education nerd. She leads a team of energetic trainers and award-winning instructional designers. The team uses an agile project management approach, is looking into AR, and measures business impact through behaviors. Previously, Christiana developed and delivered instructor-led training and eLearning and taught professors how to teach online.
SMM104 Define the Learning Problem Before Determining the Solution
1:00 PM - 1:45 PM Tuesday, March 27
Expo Hall: Management & Measurement Stage
You’re looking for a learning solution; that’s why we’re all here. But first, let’s take a step back and look at the learning problem—how do you define it? How do you measure it? When the challenge is well-defined, the learning solution becomes clearer. So let’s try defining the problem from a new perspective—the learner’s. The learner is the first key stakeholder in education, so why don’t we put ourselves in their shoes to properly identify the problem and the solution?
In this session, you will discover how some of the world’s leading organizations define their learning problems and create a framework to identify the right solution by starting with the learner experience. Regardless of industry, there has been a clear education/experience gap. This gap continues to expand between the needs of today’s learners and the way the experience is delivered. We will walk through a breakdown of today’s typical learner and the typical learning experience, then explore which aspects of the learner’s journey needs some love to find the right learning solution.
In this session, you will learn:
- What today’s learner looks like
- Why it is important to take a deeper dive into the problem prior to exploring solutions
- How to identify the learner’s journey and the gaps in that journey
Audience:
Intermediate to advanced designers, developers, managers, directors, and senior leaders (VPs, CLOs, executives, etc.).
Technology discussed in this session:
Adaptive Engine, Mobile/Omni-Channel.
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Beatrice Conley
Enterprise Solutions Manager
BenchPrep
Beatrice Conley is an enterprise solutions manager at BenchPrep, where she helps organizations deliver engaging, unmatched learning experiences with a learner success platform. While studying psychology, human development, and education at Northwestern University, she explored the way improvements in technology are rapidly changing the way we communicate and ultimately learn, which is why she landed in the EdTech space. For the last four years, Beatrice has worked in K-12 schools incorporating new curriculum management systems and now helps improve the overall professional learning experience for organizations that require enterprise-level solutions.
STP104 Essential Design and Development Tools—and They’re Free
1:00 PM - 1:45 PM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
Shrinking budgets and constrained resources have made it more important than ever to make the most of the resources you have when designing learning experiences. Thankfully, the increasing availability of cloud-based applications and other free tools makes it easier than ever to create and develop learning experiences that don’t have to cost a bundle.
This session will focus in on some of the most popular and useful free tools that will ensure you can design and manage your projects quickly and easily. You’ll not only leave with a list of tools you can use immediately, but you’ll also learn how to use them and see practical applications for each of them. Curated from a list of over 460 resources, there is something here for everyone.
In this session, you will learn:
- Over 25 categories of free tools that can be useful for instructional design
- How to use key tools from these categories within your project design
- Which tools will help you manage your project development process
- How get the most from these tools to develop and deliver quality learning experiences
- How to identify free tools that will provide the biggest impact to your budget
Audience:
Novice to advanced designers and developers.
Technology discussed in this session:
A wide range of free design and development tools.
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Tracy Parish
Education Technology Specialist
Parish Creative Solutions
Tracy Parish is an accomplished instructional designer, eLearning developer, and consultant based in the Greater Toronto area. With a unique blend of skills in computer programming, adult education, and eLearning design/development, she has built a successful career in instructional design. With over 18 years of experience in instructional design, development, LMS implementation and administration, Tracy is a respected figure in her field. She is a speaker, active Articulate Community Hero, co-host of the Toronto Storyline User Group and webcast Nerdy Shop Talk, the marketing director for the Canadian eLearning Conference, and moderator of the monthly Twitter event #lrnchat.
SDD105 Designing Your Organization for Learning Agility
2:00 PM - 2:45 PM Tuesday, March 27
Expo Hall: Design & Development Stage
The fourth industrial revolution is leading to the creation of jobs requiring new skill sets and, in many cases, the creation of new jobs themselves. This calls for continuous training and upskilling. Traditional formats, like learning in classroom and instructor-led formats or learning in formal education settings, no longer work; they are neither cost-efficient nor time-efficient.
Despite the availability of online content, both in-house and MOOCs, many organizations fail to sufficiently skill employees for their day-to-day demands, resulting in erosion of competitive advantage. This session introduces the notion of the continuous learning organization, where people learn at the speed of change and deliver business impact on the ground.
In this session, you will learn:
- The key differences between a legacy learning organization and an agile learning organization
- The key differences between a learning management system and a continuous learning and development platform
- How to use technology and content effectively in building an agile learning organization
- How to link learning with business impact
Audience:
Intermediate to advanced managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Disprz, a mobile app.
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Kuljit Chadha
Co-Founder and COO
Disprz
Kuljit Chadha, the co-founder and COO of Disprz, is a serial entrepreneur who relishes taking nascent technology products to new markets. He has a track record of taking at least three products that were category-defining across media, formal education, and enterprise learning to both emerging and developed markets across the world. In his latest stint as co-founder of Disprz, a knowledge-tech startup (which was adjudged the mobile learning company of the year in 2017), Kuljit has interacted with over 100 L&D heads globally and has assimilated a treasure trove of best practices. He holds an MBA from a top-ranked business school in India.
SMM105 The Learning Revolution: 6 Trends That Will Change Behaviors
2:00 PM - 2:45 PM Tuesday, March 27
Expo Hall: Management & Measurement Stage
The holy grail of learning is undoubtedly behavior change. It’s said that learning can only be proved when behaviors are affected and one can see an evidenced change in practice. But how realistic is genuine behavior change in a learning program?
This session will explore what the future has in store for learning. You will examine six different trends that will change behaviors, using world-class examples and case studies. Find out how to use an omni-channel approach for a learning revolution within your organization.
In this session, you will learn:
- The definition of a learning ecosystem
- About the power of omni-channel solutions
- How immersion and augmentation can be used in everyday learning
- About the next generation of personalization and social learning
- New and effective ways of assessing your learners
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.), as well as students and vendors.
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Rose Benedicks
CEO
Dashe & Thomson
Rose Benedicks is a renowned learning design expert and CEO of Dashe & Thomson. She has won awards for her learning experiences and is recognized for her approach to workplace challenges. She excels in aligning learning with business needs and proving the ROI of well-designed learning experiences. She holds a masters in instructional systems technology from Indiana University, is a leading presenter in the industry, and teaches instructional technology at the University of Tennessee, Knoxville.
STP105 Creating Amazing Experiences: Let’s Get Inspired!
2:00 PM - 2:45 PM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
Designing great user experiences for your learners is critical to the success of how they engage; how they utilize content, tools, and apps; and how they focus on the task at hand. This session will break down what’s important in designing great experiences, and provide you with resources to get you started and inspired from mobile to desktop and beyond.
This session will cover design strategies, what works and what doesn’t, and demonstrate how to plan and prototype, using several great examples. You’ll get more than 10 resources for building inspiration and getting you and your organization to the next level.
In this session, you will learn:
- How to evaluate what you see, hear, and feel, and how to apply what resonates with your audience
- How to conduct interviews and create feedback loops to improve your concepts
- About a new series of resources and tools to implement on your next project
- How to share, get inspired, and motivate your organization to grow
Audience:
Novice to intermediate designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Apps and tools: Paper, PowerPoint, PDF, Marvel, and DropBox Paper.![](/assets/images/speakers/large/859.jpg)
Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
301 Developing Informal Learning Content for Retail Organizations
2:30 PM - 3:30 PM Tuesday, March 27
Salon 16
Learning content is often walled off from other categories of content developed in the enterprise. Learning content is often considered inappropriate for audiences outside the organization because it’s designed to talk to employees and has a tone (and, most often, a quality level) that is not appropriate for consumer communication. Due to this attitude, loads of quality content is wasted that could have an impact on the organizational bottom line.
In this session, you’ll take a look at an approach for multi-purposing internal learning content in a way that communicates well not just with internal stakeholders, but also external consumer audiences. This content creation strategy will allow you to develop a library of content that can turn internal educational content into external marketing, saving your organization development time and costs while also helping your employees and consumers become experts in your products and services. You’ll find out how to create informal learning that works for educating both your consumers and internal audiences, and how to get internal stakeholders on board with this approach.
In this session, you will learn:
- How to create informal learning that works for consumer and internal audiences
- How and when to use video for informal learning content
- How to appropriately brand informal learning for external use
- About the quality standards that outside audiences expect
- How to use product reviews profitably
- When NOT to use informal learning as a marketing tool
- How to communicate the value of informal learning to internal stakeholders
Audience:
Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Blogs and blogging, digital magazines, YouTube, Roku, and Apple TV.
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Mark Lassoff
Founder
Dollar Design School
Over two million people have learned coding and design from Mark Lassoff. Mark and his company are pioneers in new media learning, having created the first streaming media network dedicated to learning workforce and career skills. They produce broadcast-quality learning content that focuses on digital skills such as design, coding, and digital productivity. Mark is an in-demand speaker and has traveled the world to teach. He was named to the 40 under 40 in both Austin, Texas, and Hartford, CT. In 2017, Mark was awarded the prestigious Learning Guild Guild Master Award.
302 Evaluation for the Real World
2:30 PM - 3:30 PM Tuesday, March 27
Junior Ballroom F
You’ve spent lots of time and money on your most recent L&D project. Now executives want to know: “Was it effective? What’s the ROI?” Do you know how to answer? If the answer is “no,” you’re not alone. One of the things many instructional designers struggle with is the dreaded evaluation. Even those who know the theory inside and out often struggle to put it into place.
Kirkpatrick’s model is great from an academic perspective, but the reality is that it’s challenging to implement in today’s fast-paced, deadline- and results-driven world. In this session, you will learn practical strategies for integrating evaluation into your projects from the very beginning. Evaluation is not a “one size fits all” process. You use different approaches to create different learning experiences, whether they’re instructor-led training, eLearning, social learning, VR, or blended curricula. In this session, you will learn to tailor your evaluation approach to your training project.
In this session, you will learn:
- Best practices for evaluation in a corporate environment
- How to set expectations with stakeholders
- What executives care about and what they don’t
- Tips for evaluating different types of training
- How to customize your evaluation plan to your project
Audience:
Novice to advanced designers, developers, and managers.
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Dan Myers
Senior Manager of Staff Training
The Cheesecake Factory
Dan Myers is a senior manager of staff training for The Cheesecake Factory. Dan has more than 15 years of experience in all phases of learning and development, including managing the learning function, instructional design, multimedia development, and LMS administration. He brings many years of experience working with executive stakeholders to develop training programs that get results.
303 Starting with Empathy
2:30 PM - 3:30 PM Tuesday, March 27
Salon 9
Every session and course you build is intended to improve people’s work performance in some way. So, before jumping into building the content, it is vital to find ways of seeing things from the learning audience’s point of view. Doing this well improves their learning experience, ensuring they get the right content and just what they need.
Empathy is the ability to understand and share the feelings of others. During this session, you’ll explore ways of using empathy to see things from the learners’ points of view—and how to use that insight to craft better learning experiences. You’ll explore techniques and determine ways of answering important questions about your learning audience. For example: What do the learners already know? How do they feel about having to complete the content? Are they clear about the way they’ll use the content in their work?
In this session, you will learn:
- About the importance of beginning with empathy
- How to ask better questions to get better answers
- How application of real-world experience improves the learning experience
- How an empathy-centered approach can raise the level of learning retention
Audience:
Novice to intermediate designers, developers, and managers.
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Dawn Mahoney
Owner
Learning In the White Space
Dawn J. Mahoney CPTD is a talent development professional who is passionate about developing people through better learning content, better learning strategy, and better dialog. In 2015, Dawn founded Learning In the White Space, a boutique consultancy devoted to planning a learning strategy and bringing it to life. Dawn writes the "Last Word" column in Training Magazine and is the author of Lean Learning Using the ADDIE Model.
304 So, You’ve Decided to Use Scrum. Now What?
2:30 PM - 3:30 PM Tuesday, March 27
Salon 7
Scrum has quickly become a preferred methodology for developing educational content in a fast-paced world. But how do you take those agile concepts and apply them to an existing development team deeply rooted in linear processes? MedStar Health had a patient education video production team that was buried under projects. They needed to implement Scrum, and fast, but quickly found that the out-of-the-box process needed some customization.
In this case study session, explore how the production team from MedStar Health’s Simulation, Training, and Education Lab (SiTEL) made Scrum work across multiple linear video projects. Find out what blended well with the existing waterfall framework, what didn’t, and how the solution was customized to fit the team’s needs. You’ll learn how a staged, slow agile release process can facilitate acceptance and support. Learn about the video production life cycle and how to identify natural breaking points within a linear project to facilitate floating project tasks. You’ll learn the basics of managing multi-project sprint backlogs, stickies, and Scrum boards.
In this session, you will learn:
- What the video production project life cycle is, and how to break up linear phases to fit within the incremental nature of a Scrum framework
- How to manage multiple linear projects by finding natural breaking points and floating project tasks
- How to adapt the Scrum board, stickies, and backlogs to support multiple video projects
- How to introduce and pilot Scrum using a slow rollout to maximize team member support
Audience:
Novice to intermediate designers, developers, project managers, and managers.
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Hilda Demarino
Project Manager
MedStar Health
Hilda Demarino is a senior certified project manager professional and Scrum master for the Patient Education Group of MedStar Health, SiTEL Division. She has leveraged nearly 10 years of designer experience coupled with her project management skills to produce state-of-the-art healthcare education with advanced technologies. She recently led a multimedia production team to create over 100 pieces of patient education video content using the Scrum framework. In 2014, Hilda led her team to a first-place win in the Mobile Solution category at The eLearning Guild’s DevLearn DemoFest.
305 Adopting the Performance Support Mindset
2:30 PM - 3:30 PM Tuesday, March 27
Salon 17
The time was right for The Predictive Index to adopt a performance support mindset. The only problem was, they hadn’t done it before! In spite of the challenges posed by an agile software environment, over 20 languages, and no hint of which tool set to choose, performance support is now alive and well and growing in its adoption around the globe throughout the PI Network. So how did they accomplish this?
In this case study session, you will learn some practical “how-to” advice on adopting a performance support mindset from a small team of two who started from scratch. You’ll gain some insights into not only what worked but what didn’t work, so you can avoid making the same mistakes. You’ll learn about their processes and tools and find out how they implemented performance support in a company that had never even heard of it before.
In this session, you will learn:
- What business challenges performance support can help solve
- What considerations might impact a performance support adoption
- How to implement performance support in your organization
- How to integrate a variety of high-performing tools into your workflow
Audience:
Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Pendo, Salesforce, and Drupal.
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Roberta Dombrowski
Experience Design and Strategy Director
Year Up
Roberta Dombrowski is a passionate product experience leader with a focus on building products and experiences for the way people learn and work. Over the years, she’s been fortunate to build experiences for communities of learners, educators, managers, and employees. She is currently the experience design and strategy director at Year Up and is an adjunct professor at Boise State University.
306 Enabling the Deskless Retail Workforce
2:30 PM - 3:30 PM Tuesday, March 27
Salon 18
Sales. Complaints. Stocking. Theft. These issues dominate the retail day-to-day, leaving little time for development. Distributed stores, varying experience levels, and the growing complexity of omnichannel are making it more difficult for L&D to support retail employees. Although this audience is underserved by L&D, they are at great risk for injury, they interact with customers, and they have the power to make or break your business—one decision at a time.
This session will explore the reality of the retail workplace and determine why traditional learning approaches continue to fall short. You will learn about the differentiating role deskless employees will play as the retail business continues to experience seismic disruption. L&D professionals will craft the modern retail learning and performance experience by reimagining L&D tactics to better fit into the day-to-day. You’ll hear stories of emerging retailers that have evolved their learning ecosystems to better support the needs of the deskless worker. The session will demonstrate how a renewed focus on learning can drive measurable business outcomes through an evolved customer experience.
In this session, you will learn:
- Assess the day-to-day performance reality of the retail worker
- Apply modern learning principles and tactics to support the deskless worker
- Enable frontline managers to improve continued learning and coaching experiences
- Foster organizational agility through a reimagined approach to workplace learning
Audience:
Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Knowledge sharing platforms, microlearning platforms, mobile devices, and POS devices.
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JD Dillon
Chief Learning Architect
Axonify
JD Dillon became a learning and enablement expert over two decades working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.
307 Evaluative Inquiry as a Catalyst for Learning and Change
2:30 PM - 3:30 PM Tuesday, March 27
Salon 14
Many learning and development professionals are shifting away from an overreliance on outcome-based evaluation models, such as the Kirkpatrick evaluation model, in favor of advanced evaluation models that drive actual use of findings and organizational learning. If you’re in the beginning stages of this transition, though, you may be wondering what other approaches are out there and how best to translate them from theory to practical use.
This session will share results from a recent case study that explored the use of one advanced evaluation model, evaluative inquiry (Preskill and Torres, 1999), within one department in a corporation. You’ll learn about the guiding principles, procedural guidelines, lessons learned, and recommendations throughout the planning, implementation, and evaluation process. This session will provide you with the resources and practical advice you’ll need to communicate, justify the use of, and apply the evaluative inquiry model within your organization.
In this session, you will learn:
- About the guiding principles of evaluative inquiry
- About the procedural guidelines of evaluative inquiry
- Lessons from applying evaluative inquiry in the field
- Tips on how to apply evaluative inquiry in your organization
- How to plan and implement evaluative inquiry
- About evaluative inquiry high-level processes
Audience:
Intermediate to advanced designers, developers, and managers.
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Marie Paydon
Clinical Training Manager
AbbVie
Marie Paydon is a clinical training manager with AbbVie. She is a learning and development professional with extensive experience and passion around creating and elevating methods for organizational learning.
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Marlies De Kluyver
Sr. Learning Excellence Manager, Global Learning
Abbvie
Marlies De Kluyver is a senior learning excellence manager of global learning for AbbVie, and a passionate learning professional who is inspired to improve the learner experience. She started her career as a digital developer and joined the Illinois Institute of Art to teach a new certificate program for adult learners. She collaborated with the school to redesign the program and develop four additional programs that launched across all sister schools in the US. Marlies also worked for Motorola as a media developer. At AbbVie, she has grown from the development side into supporting brands, global learning managers, and partners in driving learning excellence.
308 Tips for Building Accessible Courses in Storyline
2:30 PM - 3:30 PM Tuesday, March 27
Salon 5
Enabling course accessibility is a common task for developers, but it also creates many questions. What makes a course accessible? How can you use Storyline to make courses accessible to a variety of audiences? What are some best practices when planning and developing WCAG or 508-compliant courses? How can you test courses to ensure accessibility?
In this session, you will learn what “accessibility” means for eLearning, and how you can utilize tools within Storyline to make your eLearning courses accessible. You will explore the idea of user experience and how to optimize accessibility that will not only open your courses to a wider audience but also maintain the style and interactivity that are possible in Storyline. Finally, you will examine tools, resources, and best practices for testing your eLearning modules for accessibility.
In this session, you will learn:
- What “accessibility” means
- How to determine which Storyline tools to use for compliant eLearning courses
- How to increase accessibility without decreasing functionality
- About tools and resources that will aid in development and testing of accessible eLearning courses
- How to test your eLearning to ensure compliance
Audience:
Novice to intermediate designers and developers with a basic understanding of Storyline.
Technology discussed in this session:
Articulate Storyline 360.
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Stefanie Lawless
VP Training
Yukon Learning
Stefanie Lawless is the vice president of training at Yukon Learning, where she manages the design and development of customizable off-the-shelf courseware in Rapid Course and provides virtual training for the Articulate suite of tools. She has spent more than 10 years training people on software products and policies, as well as developing eLearning content and custom courseware for organizations worldwide. Stefanie holds a BS in information technology and an MBA from Western Governor's University.
309 Dynamic Video Interactions for Increased Engagement
2:30 PM - 3:30 PM Tuesday, March 27
Junior Ballroom G
Over the last decade, instructional designers have become more and more reliant on eLearning courses to deliver content. Unfortunately, traditional eLearning courses don’t always effectively engage and excite the end user. The result is learner apathy and exhaustion, poor knowledge retention, and high training attrition rates.
In this session, you’ll learn how a combination of animated video production, digital storytelling, and eLearning interactions can help you create dynamic, engaging training that your learners will want to take. You will walk away understanding how to leverage the key elements of stories and non-linear assessments to captivate your learners. Most importantly, you will learn how to design training that lets you accurately track and identify where your learners are having the most success and where there are opportunities to provide additional support.
In this session, you will learn:
- How to create engaging training by combining video elements with traditional eLearning activities
- The best way to design a course so that you can use data to support the ongoing needs of your learners
- How to leverage the features of eLearning creation tools to get the most out of the learning experience
- Best practices of digital storytelling in an eLearning course
- Tips and tricks for rapid development of multimedia courses
Audience:
Intermediate to advanced designers, developers, and managers. Attendees should have a familiarity with Storyline (or other eLearning creation tool) and a basic understanding of triggers and variables.
Technology discussed in this session:
Articulate Storyline and GoAnimate.
310 Gamification vs. Serious Games: Differences and Similarities for L&D
2:30 PM - 3:30 PM Tuesday, March 27
Salon 2
Gamification and game-based learning are both buzzwords in the education and training industry. Although both are innovative ways to train your learners, they cannot be used interchangeably. While both relate to education, how they do so varies considerably. Organizations are warming up to the idea of using gamification and serious games to train their employees. However, many organizations are still unsure of the benefits of gamifying their training needs.
This session will examine the benefits and best practices, along with the contrasts between serious games and gamification of learning. Every organization has its own unique learning needs, and just because it is cool to gamify does not mean you should do so in every situation. In this session, you will explore the approaches to using gamification and the aspects of gamification and serious games that make people want to play. You will also use examples and case studies to discuss similarities and contrast differences between gamification and serious games.
In this session, you will learn:
- About best practices to ensure a successful understanding of gamification
- About first steps you can take into the gamification realm
- What to look for when implementing gamification into your learning
- What learning means in a serious game
- How to nurture a serious game
- How to evaluate a serious game
- When to implement serious games—and when not to
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Whiteboard and HDMI projector.
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Andrew Hughes
President
Designing Digitally, Inc.
Andrew Hughes is the president of Designing Digitally, Inc. and has over a decade in the strategical planning and development of enterprise custom gamified learning solutions for government and Fortune 500 clients. Andrew is also a professor at the University of Cincinnati and prior to this was a contractor for the US Department of Education, Ohio Board of Regents, and General Electric. Andrew oversees a team of 30 employees and is focused on ensuring the clients’ challenges are met with engaging, educational, and entertaining learning experiences.
311 How to Choose the Wrong LMS
2:30 PM - 3:30 PM Tuesday, March 27
Salon 15
Selecting the wrong LMS can lead to years of frustration – missing features, bad support and bad contracts can be maddening. So how can you avoid picking the wrong LMS? Problems with RFP’s, being too trusting in marketing slogans, sticking to selection rules rather than product fit, and weak negotiation tactics are just a few of the stumbling blocks you’ll want to consider in detail, and be prepared to avoid.
In this session you’ll discover what actions can lead you to choose the wrong LMS and how to avoid them in the future. Jake White is an industry veteran, and has been through the LMS purchase process many times. He'll share the pitfalls you should avoid, as well as practical insights for choosing the right LMS for you. Learn to fix the flaws in your selection process, and leave this session with renewed hope (and tactics) for finding the right LMS for your organization.
In this session, you will learn: (list at least 4 audience takeaways)
- The importance of the right fit
- Common mistakes to avoid in the selection process
- A practical process for choosing a winning solution
- Industry insights and how to ensure a successful relationship with your vendor
Technology discussed in this session:
Learning management systems
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Jake White
CEO/Founder
Torch LMS
Jake White spent 10 years directing learning, including the use of multiple LMSs. Since 2010, he has served as the CEO/Founder of Torch LMS. He brings unique insights to this subject, having experienced LMS purchasing as a buyer and an LMS provider. He is a Certified Professional in Learning and Performance (CPLP), accredited through the Association for Talent Development.
312 Reaching More Learners with Virtual Instructor-Led Training
2:30 PM - 3:30 PM Tuesday, March 27
Salon 3
Due to cost and time constraints, only a small percentage of John Deere’s dealer technicians had the opportunity to attend offsite instructor-led training. The company needed to reach more technicians with training that would go beyond what asynchronous training could provide in a format that could be taken with just a computer and internet connection. The training needed to be globally accessible, highly engaging, and encourage the development of strong diagnostic skills.
In this case study session, find out how John Deere adapted its diagnostic engine training from face-to-face to a virtual instructor-led format capable of reaching students in their homes and at their places of work. You will hear about the initial goals, the hurdles that had to be overcome, and the processes and technologies that were implemented, and you’ll see examples of the final product. You will learn about what worked well—and what didn’t. You will have the opportunity to ask questions and discuss how the techniques John Deere used might be implemented in your situation.
In this session, you will learn:
- About the business case for moving from face-to-face to virtual instructor-led classes
- About the hurdles John Deere encountered in developing effective online synchronous training and how they were overcome
- What processes and techniques are most effective in developing virtual instructor-led classes
- What technologies John Deere is using in its virtual instructor-led classes
Audience:
Novice to intermediate designers, developers, and managers.
Technology discussed in this session:
Adobe Connect; various technologies used to set up and operate a video studio (tricaster, handheld and PTZ video cameras, lighting and audio equipment); and internet bandwidth requirements.
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Stephen Acheson
Senior Instructional Designer
John Deere
Stephen Acheson is a senior instructional designer with the John Deere Power Systems Worldwide Training Department. In this position, he works with diverse teams to design and develop training modules for a worldwide audience. Steve has led several cross-divisional teams designing and developing company-wide training on a wide range of subjects, including a recent two-year overhaul of the complete technical engine curriculum. Steve received his BA in education from Warner University and his MA in performance and training from the University of Northern Iowa. He has over 36 years of experience in the field of education and training.
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Lisa Wahl
Project Manager
John Deere
Lisa Wahl is a Project Manager with the John Deere Power Systems Worldwide Training Department. In this position she works closely with the development team to connect content and users with the LMS as well as the development of communication and marketing for JDPS training curriculum. Lisa works with multiple cross-divisional teams to ensure alignment across the enterprise in regard to training content accessibility, user experience and communication. Lisa is currently pursuing her degree in Communication from the University of Norther Iowa.
313 BYOD: Dial Up the Creativity in Your Storyline Game Interactions
2:30 PM - 3:30 PM Tuesday, March 27
Salon 13
Gamifying your courses can be a real creative challenge. However, it becomes a little easier when you can add familiar game elements to your web-based courses like timers, health meters, progress trackers, navigation joysticks, etc. The good news is that Articulate Storyline 3 and 360 make it easy to create all of these things by leveraging the new dial interactive object functionality.
In this hands-on session, you will create timers, meters, and virtual joysticks in Storyline 3 or 360 using the built-in dials feature. You will experience the ease with which you can build these items and explore different ways to utilize these objects in your gamified learning projects. You will leave the session with a few new tools under your belt, and a renewed commitment to explore and invent creative uses for other Storyline standard tools and functionality.
In this session, you will learn:
- How to use the Storyline dial interactive object to create interactive objects that are not dials
- How to make them functional with variables and triggers
- How to effectively incorporate the objects you’ve created into your gamified courses
- Best practices for game elements, as shared by the instructor and other participants
Audience:
Intermediate to advanced designers and developers. This course targets Storyline users looking for creative ways to add game elements to their projects. Participants should have a basic knowledge of Storyline 3/360, as well as some understanding of triggers and variables. Some knowledge of creating graphics is helpful but not required.
Technology discussed in this session:
Articulate Storyline 3/360: dials, variables, and triggers. JavaScript will be discussed lightly, but no knowledge of JavaScript is required.
Participant technology requirements:
Laptop running either Storyline 3 or 360 (trial version is OK).
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Owen Holt
Sr. Manager, Training & Knowledge Management
Q2
Owen Holt is a manager of talent development with Lithium Technologies. He has over 25 years of experience in the learning and development field, including 12 years managing training development and delivery for global audiences. His experience also includes developing training as a profit center for two startup software companies, and consulting with a sales organization to improve its sales culture through revitalized training solutions.
314 BYOD: Creating Microlearning Videos with PowerPoint
2:30 PM - 3:30 PM Tuesday, March 27
Salon 11
Delivering short bursts of lessons over time is a solid approach for helping people learn and retain information, and one great approach for this kind of training is microlearning video. If you’re not producing one- to three-minute videos for your audience, it’s time to start. It’s not expensive, and you probably already have the tool you need on your computer: Microsoft PowerPoint. If you can create slides in PowerPoint, you can create microlearning videos, too.
In this BYOD session, you’ll learn how to produce a short, animated microlearning video in PowerPoint at no cost. Starting with a storyboard, script, and prepared slides, you’ll learn how to animate text and characters so they appear, dance across the screen, and disappear on cue. You’ll break your video into scenes by applying the best slide transitions. And you’ll give it a professional touch with your own voice-over narration and royalty-free background music. With a few more clicks, you’ll have a professional-looking video that you can share on Facebook, post to YouTube, or host on your LMS.
In this session, you will learn:
- How to apply animations and motion paths to slide objects like text and characters
- How to use the animation pane to manage multiple objects on a slide
- How to use timing settings to make objects enter, move, and exit on cue
- How to apply slide transitions and timings to separate scenes
- How to add background music and your own voice-over narration
- How to export and save your video in various sizes for different purposes
Audience:
Novice to intermediate designers and developers.
Technology discussed in this session:
Microsoft PowerPoint 2016 and MP4 video.
Participant technology requirements:
A laptop running PowerPoint 2016 (most features work in PowerPoint 2010-2016) with a mouse, built-in microphone, and speakers. Participants will need to load a sample PowerPoint file and a music file.
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Daniel Jones
Modern Workplace Learning Evangelist
Daniel Jones is a modern workplace learning evangelist and an experienced learning and development manager, engaging classroom trainer, and captivating webinar host. He holds an MBA from the Thunderbird School of Global Management, a BA in international business and French from Grove City College, and continuing education certificates in training and human resources development and technical communications from the University of California. A dual US-Swiss citizen, Dan speaks German and French in addition to his native English.
315 BYOD: Low-Cost, High-Impact AR Experiences
2:30 PM - 3:30 PM Tuesday, March 27
Salon 1
Augmented reality (AR) allows you to create an immersive experience for learners. AR combines the web, images, sound, movies, games, search engines, databases, and social media and explodes them across the physical world, revealing invisible stories around product, process, and operation. But what makes a compelling AR experience that makes learning stick, and how can you get started?
In this hands-on session, participants will work together to design and create a low-cost AR learner experience that packs a punch, while discovering which AR experiences work across different learning solutions. You will also explore several AR authoring tools to identify limitations and how to design around them. You’ll discover the wide range of options for designing AR learning experiences and find out just how easy it can be to get started on developing your own.
In this session, you will learn:
- About the functions and limitations of current AR authoring tools
- How to prepare an AR experience design plan
- Which AR experiences create sticky learning
- How to test a sample of current AR viewers
- Best practices of mobile AR experience design
Audience:
Novice to intermediate designers, developers, and managers.
Technology discussed in this session:
Layar, Zappar, cloud storage, and AR mobile apps.
Participant technology requirements:
A laptop and a smartphone or tablet.
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Ann Rollins
VP, Custom Solutions and Chief Solutions Architect
The Ken Blanchard Companies
Ann Rollins is a modern learning champion with nearly 30 years of industry experience helping form and execute learning and leadership development strategy for Fortune and Global 500 companies. Unintimidated by global scale, she always has her eyes on the technology horizon and helps clients consider how the technology in our hands outside of work today may have a place inside the learning ecosystem tomorrow. She takes a practical, design thinking approach to support clients as they transform what leadership development (and learning in general) happens in their organizations, and help drive plans to innovate to prepare for what's next.
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Myra Roldan
Program Manager, Technical Curriculum
Amazon Web Services
Myra is an L&D thought leader who brings a unique mix of technical, business, and adult education expertise to the game. She is a TEDx speaker, author, and technical designer who has won awards for her learning designs. Her superpower is her natural ability to make complex technical subjects easy to understand by breaking them down in a way that makes it easy to consume and move forward with action. She strives to evoke transformation by doing her part to decolonize technology. Myra works at Amazon and she has earned a Bachelor of Computer Science, MSEd, and an MBA.
SDD106 What eLearning Design Can Learn from Web Design
3:00 PM - 3:45 PM Tuesday, March 27
Expo Hall: Design & Development Stage
eLearning technologies, conventions, and trends are progressing daily, and the path they’re on is not so different from that of the web. Web design reached “high design” status long ago, while eLearning design is much more often left to grassroots methods and simply “what we’ve done before.” This session seeks to bridge the gap by exposing what eLearning design can learn from web design.
This session will offer a brief overview of the histories of both eLearning and web design and compare their trajectories to demonstrate why it’s important to consider web design principles when making decisions for your eLearning courses. Then you’ll explore the specifics of what you can learn from well-established web design conventions to make your eLearning more effective. Some of these takeaways include: effective typographic choices (hierarchy, consistency and rhythm, negative space); humanizing design with micro interactions and screen size considerations; and why adaptive design is growing in importance.
In this session, you will learn:
- Why it’s important to consider web conventions when designing your eLearning
- Why utilizing micro interactions is so important
- How to design eLearning with a tech-savvy audience in mind
- How to leverage simple typographic principles to make your courses more effective
- How to design accessible learning for mobile devices
Audience:
Novice to advanced designers, developers, and project managers with a basic understanding of the limitations of popular eLearning development software.
Technology discussed in this session:
Articulate Storyline 2 and 360, Adobe Captivate, Adapt, Microsoft PowerPoint, and web browsers and mobile devices in general.
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Bryan Marcum
Graphic Designer
Infinitude Creative Group
Bryan Marcum is a graphic designer at Infinitude Creative Group. He graduated from Oklahoma State University as a nationally recognized graphic and motion graphics designer. By complete accident, Bryan ended up in the corporate learning space and fell in love with the way people learn. He has since added eLearning development, web design, and audio engineering to his list of proficiencies.
SMM106 Knowing Your Business: Using Context to Improve Success
3:00 PM - 3:45 PM Tuesday, March 27
Expo Hall: Management & Measurement Stage
You want a seat at the table, but you have a difficult time engaging with the right stakeholders. You want your team to be recognized as performance consultants, but do you understand how the business operates?
The challenge of earning a seat at the table has plagued the learning profession for years. Culture, engagement, and business impact are themes we are all familiar with. But do we really know what this means, or do we focus too much on the method of delivery? Do we let our process get in the way of results? In this session, we will discuss how to improve business acumen and learn to ask the right questions in the right context to get to the root of addressing business problems in your organization.
In this session, you will learn:
- Practical applications of networking, networking tools, and research to gather data on your audience
- How to ask effective questions to get to the root of the business issues your internal customers need to address, and why these questions are important
- How to apply information so that your solution is delivered in the context of what is important to your customers
- How to work with your partners in the business in the context of their needs
- How to limit preconceived notions
Audience:
Novice to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
LinkedIn, your company’s website, public information, podcasts.
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Mike Simmons
Founder
Catalyst A.C.T.S
Mike Simmons is an enabler and a coach. He helps leaders and professionals breakthrough the challenge of second-guessing their work. He does this through a combination of frameworks, process, tools, and thinking. He takes a beginner's mind approach to the work he does, starting with questions informed by experience, practice, and doing the work. Possessing more than two decades of operations, consulting, customer success, sales, sales operations leadership experience; 15 of those years were in the EdTech space where Mike helped numerous clients achieve success through the application of innovative technology to their learning, skills development, and behavior change challenges.
STP106 Content to Context: Retooling Learning Technology for Today’s Workplace
3:00 PM - 3:45 PM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
All too often, learning technologies are disconnected and used in isolation. For example, you may use one set of solutions to author content, which is then deployed in another solution to be consumed and managed. To then connect those learning opportunities to performance measures requires still another solution. It’s hard to identify the most important connection: where it all fits with your day-to-day, on-the-job experiences.
This session will explore ways in which the guided exchange of expertise among colleagues using today’s social business systems can replace yesterday’s learning management systems. Learn the potential impact of viewing skill acquisition through the lens of context rather than content. See how to integrate the learning function and the associated solutions seamlessly into day-to-day work. Finally, learn about the opportunity to simplify technology infrastructure in favor of solutions that tap into the wellspring of co-workers’ expertise.
In this session, you will learn:
- How online communities of practice can have enough strategic and business value to pay for themselves
- How to embed learning where work is performed, redefining the meaning of a “course”
- Why acquiring new knowledge and skills in context is so much more effective than using traditional, structured learning
- How to leverage user-generated content and peer-to-peer relationships to create more effective, less costly learning opportunities
Audience:
Intermediate managers, directors, and senior leaders (VP, CLO, executive, etc.) with online learning experience (e.g., as an instructional designer, facilitator, or participant).
Technology discussed in this session:
SmarterPath, Jive, and Microsoft Office 365.
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Stan Jeffress
Sr. Learning Consultant
Pokeshot
Stan Jeffress is a senior learning consultant at Pokeshot. With more than 15 years’ experience in the learning and development field, Stan has worked in various roles such as LMS administrator, project manager, consultant, and instructor. He also used this experience to work as a freelancer before joining Pokeshot. Stan’s role includes assisting clients with social learning strategy development, managing SmarterPath integrations, providing sales support, and contributing to product innovation.
401 Learning by Practice: Microlearning with Immediate Application
4:00 PM - 5:00 PM Tuesday, March 27
Junior Ballroom G
Many learners want shorter nuggets of content. It can be challenging, however, for instructional designers to fit everything they need to do into five- to seven-minute chunks. If you’re not careful, the lessons can end up being mostly teaching, and what gets lost is the chance for learners to practice the skills being taught and the chance to apply the new skills to their own situation.
In this session, you’ll walk through a case study of 30 microlessons (built in 30 days) that focus primarily on practice and application. You’ll learn how to keep the formal learning part to a minimum so you can give learners a chance to try techniques out for themselves and even apply them to their own lives immediately, before ever leaving the course. You’ll get to see real-life examples of many microlearning formats, including branching scenarios, skills and drills, games, and application activities.
In this session, you will learn:
- How to focus your microlearning designs on practice and application
- How to pick a narrow, targeted topic that learners can explore in a short period of time
- How to design opportunities for students to apply techniques to their own lives
- How to incorporate teaching points throughout an interaction, rather than use the “teach then quiz” model
Audience:
Novice to advanced designers and developers.
Technology discussed in this session:
Articulate Storyline.
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Diane Elkins
Owner/Founder
E-Learning Uncovered
Diane Elkins is owner of Artisan E-Learning, a custom eLearning development company, and E-Learning Uncovered, where she helps people build courses they're proud of. She has built a reputation as a national eLearning expert by being a frequent speaker at major industry events for ATD, The Learning Guild, and Training Magazine. Her favorite topics include accessibility, instructional design, and Articulate Storyline. She is co-author of the popular E-Learning Uncovered book series, as well as E-Learning Fundamentals: A Practical Guide, from ATD Press. She is a past board member of the Northeast Florida and Metro DC chapters of ATD.
402 Boost Performance on a Budget: Tips for Innovative Learning and Development
4:00 PM - 5:00 PM Tuesday, March 27
Salon 9
Is your L&D program short on dollars but big on expectations? Most learning and development professionals feel under-resourced given the learning needs they face, the vast number of tools and approaches available, and their overall ambition to do great work. Today’s L&D professionals need to do more with less, but how?
Humentum and its member organizations regularly work with limited funds to design, deliver, and evaluate projects for learners across the globe. This session will explore their success stories using cost-friendly tools, approaches, and innovative learning solutions to address the world’s most difficult problems. You’ll learn about successful strategies used in the international development and humanitarian relief sector, and you’ll discuss how to apply these principles in domestic, corporate, and other settings.
In this session, you will learn:
- From examples and case studies of learning projects delivered affordably
- About cost-friendly tools to design, deliver, and evaluate learning initiatives
- About creative solutions to common L&D problems
- How to do more with less!
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Gus Curran
Member Services Manager
Humentum
Gus Curran, a member services manager at Humentum, is passionate about helping people learn. He works with the Humentum team, member LMS admins, and other L&D professionals to create and share innovative training that is appropriate and accessible for learners all over the world. Gus is happiest when connecting with people who believe, like he does, that if you listen to the learner and help them meet their goals, you can make a difference in their life.
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Mark Nilles
Director, Learning and Impact
Humentum
Mark Nilles, a director of learning and impact at Humentum, is a learning professional with a nontraditional L&D background. His work has focused on introducing new teaching and learning approaches to the Humentum portfolio. Expanding the reach and impact of learning through eLearning is an important aspect of Mark’s work. His perspective is informed through years of training and capacity building for international development and humanitarian relief professionals around the world. Mark has a bachelor’s degree in journalism from the University of Wisconsin¬¬–Madison and a master’s degree in international education from Florida State University.
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Paige Winn
L&D Specialist
FHI 360
Paige Winn is a senior learning and development specialist based at FHI 360 headquarters in North Carolina. When she’s not managing instructional design and eLearning initiatives, she enjoys her favorite work role: facilitating meaningful and lively workshops across the globe to make learning more impactful.
403 Transforming L&D: From Course Catalogs to a Learning and Performance Ecosystem
4:00 PM - 5:00 PM Tuesday, March 27
Junior Ballroom F
Is your organization interested in moving beyond course delivery to a broader, more comprehensive and strategic approach that focuses not just on learning, but on performance and productivity? How do you justify your L&D budget? What metrics do you track, and how compelling are they to your funders? Are your sponsors asking you to give them courses or improve the productivity of the organization?
This session will reveal the “secret sauce” you need in order to transform your L&D function to create and sustain a learning and performance ecosystem. You will explore the paradigm shift that is required for L&D’s transformation from course provider to ecosystem solution provider. The session will define some key changes to typical L&D roles, processes, and metrics that make ecosystems work. It will be interactive and engaging, with time reserved to discuss participant concerns, ecosystem drivers, and pain points.
In this session, you will learn:
- About the six components and three building blocks of the learning and performance ecosystem
- How critical performance analysis is to the learning and performance ecosystem
- About the metrics of the learning and performance ecosystem
- About the critical ecosystem skills and processes your L&D function must acquire to be successful
- How several organizations are going about transforming their L&D function to an ecosystem approach
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Steve Foreman
President
InfoMedia Designs
Steve Foreman is the author of The LMS Guidebook and president of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to large companies, academic institutions, professional associations, government, and military. Steve works with forward-looking organizations to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, learning and performance ecosystem solutions, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-centered solutions that blend working and learning.
404 Using Sprint Planning to Tackle Mammoth Projects
4:00 PM - 5:00 PM Tuesday, March 27
Salon 3
eLearning teams are consistently tasked with completing large projects under impossibly tight deadlines. Often, this feels like eating an elephant. How do you map out the project? How do you hold SMEs, designers, and developers accountable? How do you display progress to stakeholders? The eLearning team at Karmak struggled with these questions and consistently failed to meet deadlines. They wondered: Could borrowing an internal development model be the answer?
In this case study session, you’ll hear the tale of how Karmak’s eLearning team turned its eyes to the “sprint planning” process already used by software developers within the company. By making this one significant shift in the planning process, the team reduced the number of weekly meetings they attended, more accurately calculated deadlines, held everyone more accountable for their share of the work, increased buy-in among stakeholders and SMEs, set clearer expectations for every member of the team, and had a lot more fun in the process, all without spending an extra dime.
In this session, you will learn:
- How sprint planning is defined, and why it works so well in a development setting
- How to reduce the amount of time your team spends in meetings each week
- How to improve visibility throughout a project to increase accountability, improve efficiency, and confidently set deadlines each and every time
- How to identify and deal with potential roadblocks early on, before they stop your team in their tracks
- How to increase buy-in among internal stakeholders by setting expectations and fostering a fun, creative atmosphere
- How to implement a sprint planning process at your organization quickly and inexpensively
Audience:
Novice to advanced designers, developers, project managers, and managers with basic project-planning and instructional design skills.
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Ezzy Schesvold
Senior Instructional Designer
Karmak
Ezzy Schesvold is a senior instructional designer at Karmak. With five years of experience on Karmak’s eLearning team, Ezzy has a passion for creating engaging, meaningful, effective coursework. She holds a degree in art from Blackburn College and takes every opportunity to bring her creative vision to Karmak’s eLearning.
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Joe Healy
Instructional Designer
Karmak
Joe Healy is an instructional designer for Karmak, a position he has held for two years, after stops in software design and marketing for the company. Prior to joining Karmak, Joe worked as a journalist, where he honed the storytelling skills that he brings to every course he creates. He holds a BA in political science from Sam Houston State University and an MPA from Southern Illinois University–Edwardsville.
405 Unlocking the Potential of Responsive Design
4:00 PM - 5:00 PM Tuesday, March 27
Salon 7
Despite technology promises, developing content that is meaningful, accessible, and maintainable in a world of multiple devices and varied platforms remains a huge challenge. Responsive design still holds the key, but to unlock its real power, instructional designers need to differentiate between “true” responsive and many of the “pseudo-responsive” approaches in use today.
To be successful in a multi-device world, instructional designers need to let go of the control they’ve gotten used to with “slide-based” learning and embrace the idea that web-based learning doesn’t have to be so constrained. This session will provide participants with a thorough understanding of the principles of responsive design and how to apply them to any type of learning, from traditional courses to knowledge bases and job aids. Recognizing the difference between true responsive design and other approaches equips designers with the knowledge they need to make more effective training that is easier to develop and maintain.
In this session, you will learn:
- About the benefits of responsive design as applied to learning development
- About the differences between true responsive design and other responsive design approaches
- Two simple but powerful metaphors to help you understand and apply true responsive design principles to all your learning development projects
- How true responsive design can benefit multiple types of learning development projects—from more traditional courses to other types of vehicles such as knowledge bases and job aids
Audience:
Novice to advanced designers, developers, project managers, and managers.
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Chris Van Wingerden
Sr VP Learning Solutions
dominKnow Learning Systems
Chris Van Wingerden is Sr. VP Learning Solutions at dominKnow Learning Systems, where he leads dominKnow's content and its training and client success teams. In his almost 20 years with dominKnow, Chris has helped create hundreds of hours of online learning programs, from traditional eLearning courses to immersive game-based designs, as well as working in responsive design projects to meet mobile device needs. Chris is also co-host of the popular weekly live video session and podcast, Instructional Designers in Offices Drinking Coffee (#IDIODC). Chris has a BA in adult education and a BA in English literature.
406 70:20:10 Learning Ecosystem Benchmarking Report
4:00 PM - 5:00 PM Tuesday, March 27
Salon 16
70:20:10 is a popular concept in our industry. The framework provides structure that should exist in our efforts to support a workforce. However, what does 70:20:10 look like beyond just the ratio? How are organizations using the framework and, more importantly, what benefits are organizations seeing from using this approach?
In this session, you will examine the results of a year-long benchmarking study conducted with organizations applying the 70:20:10 framework to their organizations’ strategies. You will explore the lessons these organizations learned, and how you can apply these lessons in your own work. You will discover both what works and what challenges you can expect to encounter. You will leave this session with powerful proven practices that can be applied when designing and maintaining a successful 70:20:10 ecosystem.
In this session you will learn:
- The results of a year-long benchmarking study examining 70:20:10 applications
- Proven practices for applying the 70:20:10 framework
- How to get stakeholders on board with 70:20:10
- Best practices for designing and maintaining a successful 70:20:10 ecosystem
Audience:
Novice to advanced designers, project managers, managers, and directors.
Technology discussed in this session:
N/A.
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Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
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Bob Mosher
CEO/founder/Chief Learning Evangelist
APPLY Synergies, a 5 Moments of Need Company
Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.
407 Building the xAPI Learning Ecosystem of Your Dreams
4:00 PM - 5:00 PM Tuesday, March 27
Salon 2
You’re excited about the promise of an xAPI-enabled world, but you’ve got a learning management system, a catalog full of SCORM-based courses that you need, and a handful of learning tool vendors that don’t use xAPI. What if you could get the most out of an LMS and an LRS at the same time as you move to your next-generation learning and performance infrastructure?
This session will start with the learner-facing tools that will capture your xAPI data: eLearning, mobile tools, performance support, social and informal activities, and data sources from the business. You’ll review your options when it comes to LRSs and how they work (or don’t work) with your LMS. Will you work with a standalone LRS? A front-end xAPI solution with a built-in LRS? Or an LRS that is aligned with your LMS and your current learning infrastructure? You’ll hear real-world stories of three different xAPI implementations to help you plot your organization’s course toward your next-generation learning ecosystem.
In this session, you will learn:
- How to combine activities from a variety of front-end learning tools into a coherent picture of learning and performance
- About the possibilities for your next-generation learning and performance infrastructure
- How to identify key partners in your business to engage as you migrate from SCORM to xAPI and all along the way
- From the experience of others who have implemented xAPI in their organizations
Audience:
Intermediate to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.). A basic understanding of xAPI and learning management systems will be useful.
Technology discussed in this session:
xAPI, SCORM, LMS, and LRS.
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Megan Torrance
CEO
TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. She has more than 25 years of experience in learning design, deployment, and consulting . Megan and the TorranceLearning team are passionate about sharing what works in learning, so they devote considerable time to teaching and sharing about Agile project management for learning experience design and the xAPI. She is the author of Agile for Instructional Designers, The Quick Guide to LLAMA, and Making Sense of xAPI. Megan is also an eCornell Facilitator in the Women's Executive Leadership curriculum.
408 Tilt and Turn to Learn with Captivate Games!
4:00 PM - 5:00 PM Tuesday, March 27
Salon 14
What if you could get your learners out of their seats and spinning in circles? This presentation will demonstrate a game that does just that. Then you will learn about the advanced actions and JavaScript that made it possible.
In this session, you will see a few use cases and the mechanics of Adobe Captivate’s new WHILE condition. You can use the WHILE condition as a timer and as a way to react to the device orientation and angle. You will also learn about the JavaScript needed to capture a mobile device’s orientation and angle and feed those numbers into Captivate. Plus, you’ll get to participate in a real-time demonstration of this engaging, fun interaction! You’ll be out of your seat and laughing while you learn about Orlando.
In this session, you will learn:
- How to create a game-based learning course using Captivate
- How to use the WHILE condition/loop
- How to access the mobile device’s orientation and angle with JavaScript
- How to execute JavaScript using Captivate
Audience:
Intermediate to advanced designers and developers with basic Captivate and instructional design skills.
Technology discussed in this session:
Adobe Captivate (latest version).
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Pooja Jaisingh
Senior Director, Digital Learning
Icertis
Pooja Jaisingh works as a senior director of digital learning at Icertis. She has created several award-winning eLearning courses and authored books and video courses on eLearning tools and technologies. In her previous roles, she worked as a principal eLearning evangelist at Adobe and chief learning geek at a start-up. Pooja is CPTD-, and COTP-certified. She holds a master’s degree in education & economics and a doctorate in educational technology.
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James Kingsley
Senior Director Product Development
ELB Learning
James Kingsley, with a rich tenure of over 15 years in the eLearning domain, has always had a penchant for morphing tools and applications to achieve beyond their initial capacity. His recent venture, MicroBuilder, is a testament to his innovative prowess. Developed at ELB Learning, MicroBuilder is conceived to equip eLearning developers with a streamlined pathway to craft MicroLearning modules. His expertise stretches across a wide technical spectrum including Node.js, Vue, Mongo, with particular adeptness in integrating APIs, xAPI, SCORM, and extending the capabilities of existing tools. Besides being a seasoned coder, James has an eye for identifying and molding viable eLearning solutions, making significant strides in web, mobile, and desktop-specific realms. His relentless pursuit of refining and evolving eLearning solutions continues to mark a substantial footprint in the industry.
409 A Business Case for Cost-Effective VR
4:00 PM - 5:00 PM Tuesday, March 27
Salon 15
Many organizations see virtual reality as too expensive to create and implement. However, cost barriers to VR entry can actually be fairly low, and introducing VR into organizations can be more cost-effective than you imagined.
This session will examine ROI that shows potentially more impact from VR than from an eLearning course, as well as which VR strategies to use for various business learning needs. You’ll learn how to bring real-world objects into the virtual world, and how to utilize and reuse VR objects and experiences with no developer skills. You’ll explore levels of immersion and how to use mixed reality to enable true blended learning. Finally, you’ll look closer at best-practice business cases for VR’s application and use.
In this session, you will learn:
- About VR’s low cost barriers to entry
- How to change VR experiences on the fly while in VR
- About applications of VR in the enterprise
- Why VR is potentially more cost-effective than other learning mediums
- About forthcoming VR technologies
Audience:
Novice to advanced designers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
HTC Vive, Samsung Gear, and Google Cardboard; the Immerse, Sansar, and Edorble platforms; and Unity.
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Hugh Seaton
GM
Adept Reality
Hugh Seaton is GM of Adept Reality, a software company focused on using VR/AR in adult learning. Prior to Adept, Hugh founded AquinasVR, a VR/AR software company which he sold to the Glimpse Group, parent of Adept. Hugh’s focus, whether in immersive technologies, IoT or artificial intelligence, is on the intersection of learning science, creativity, and the cutting edge technologies that can bring learning to new levels of effectiveness.
410 BYOD: Become an Animation Master in Camtasia
4:00 PM - 5:00 PM Tuesday, March 27
Salon 11
TechSmith Camtasia is an amazing tool for capturing and publishing conceptual videos and procedural demonstrations. Used properly, Camtasia’s advanced animation features can turn your video from boring to amazing. But the seemingly high learning curve and production time often dissuades Camtasia users from taking advantage of these important capabilities. It doesn’t help that your organization increasingly expects your team to build more videos in half the time.
In this hands-on session, you’ll get practice with the different animation capabilities of Camtasia, and you’ll implement practical patterns and techniques to make your videos more engaging. After this session, you’ll be able to animate your videos quickly and efficiently without sacrificing productivity or deadlines.
In this session, you will learn:
- How to design animation patterns in your storyboard
- How to use behaviors and effects
- How to animate cursors and text
- How to use standard and custom animations on multiple media
- How to fine-tune visual, behavior, and effect properties
Audience:
Intermediate designers and developers. Must have some previous experience with Camtasia.
Technology discussed in this session:
TechSmith Camtasia.
Participant technology requirements:
Laptop running Camtasia.
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TJ Palazzolo
Consulting Curriculum Developer
Oracle
TJ Palazzolo is a consulting curriculum developer for Oracle. TJ has spent the past 15 years consulting on and implementing training development and evaluation processes for the enterprise software industry, including the introduction and integration of eLearning tools, multimedia, and agile methodologies. TJ’s passions include visual learning and process improvement.
411 BYOD: Harnessing the Power of the Narrative—Storytelling and Adobe Spark Video
4:00 PM - 5:00 PM Tuesday, March 27
Salon 1
You think your content is important, but does your audience? Stories provide context for facts, and a narrative is an effective way to capture your audience’s attention, change a perspective, or explain something well; and yet, many L&D professionals are not using storytelling enough during the learning and development process. How do you add more narrative to information you need others to understand?
There are plenty of TED talks and books about why storytelling is important, but in order to truly get better at telling your story, you must experience the story creation process. In this interactive session, where everyone will write a story, you will learn how to select the most important details from your content to include in your story; how to keep your narrative succinct and relevant; and how you can use stories to train others. Once you write your story, you will create a video to tell your story using a free and easy-to-use tool called Adobe Spark.
In this session, you will learn:
- How to harness the power of a narrative
- How to incorporate the essential elements of a good story
- How to translate your content into a story
- How to leverage technology to more effectively tell your story
Audience:
Novice to advanced designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Adobe Spark.
Participant technology requirements:
A laptop or device with a word processor tool, such as Microsoft Word, and a free Adobe account to access Adobe Spark. Participants should be logged into Adobe Spark at the beginning of the session.
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Heather Snyder
Director of Instructional Design
Endurance Learning
Heather Snyder, a director of instructional design at Endurance Learning, is a passionate learner who started her career as a computer geek on a helpdesk. Always driven by her appetite to find the best ways to absorb new information, Heather discovered a passion for training. After spending eight years as an informal trainer, she began her role as an eLearning designer and developer in 2013, which led to her current role at Endurance Learning.
F02 Strategies for Supporting Complex Skill Development
4:00 PM - 5:00 PM Tuesday, March 27
Salon 5
eLearning has a satisfactory set of options if your goal is information delivery or procedural training, but what about creating meaningful eLearning for complex skill development or for the not-so-procedural problems that show up more and more in the workplace? What about creating learning for those situations where your SME can’t tell you what good performance looks like except to say, “Well, you know it when you see it”?
Frameworks from complexity science and the science of expertise development can help you diagnose these kinds of complex learning problems, and can help point to eLearning design strategies that can actually address and support complex skill development. You will learn how variables like frequency of use, tacitness or explicitness, and level of automaticity affect skill development. This session will address assessment strategies for complex learning as well.
In this session, you will learn:
- How to diagnose a complex skill problem
- How to use complexity models such as the Cynefin framework for learning
- How to use alternative assessment and feedback strategies for complex learning environments
- How to use learner self-assessment as a tool for complex learning
Audience:
Intermediate to advanced designers and managers.
Technology discussed in this session:
eLearning specific examples: Cynefin complexity model, Ericsson Skill Development Research.
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Julie Dirksen
Learning Strategist
Usable Learning
Julie Dirksen, a learning strategist with Usable Learning, is a consultant and instructional designer with more than 15 years' experience creating highly interactive eLearning experiences for clients ranging from Fortune 500 companies to technology startups to grant-funded research initiatives. She's interested in using neuroscience, change management, and persuasive technology to promote sustainable long-term learning and behavior change. Her MS degree in instructional systems technology is from Indiana University, and she's been an adjunct faculty member at the Minneapolis College of Art and Design. She is the author of Design For How People Learn.
SDD107 Create a Design Blueprint for Workflow Learning
4:00 PM - 4:45 PM Tuesday, March 27
Expo Hall: Design & Development Stage
Do your learning solutions end when your learners depart? Do you struggle to know what content to include in your limited time? How are you shaping the 70 percent and the 20 percent of the 70:20:10 mix? There is a lot of talk today about informal or workflow learning, but what are you doing to design it? What if there was a proven way to design for the 70 and 20?
Do you talk about informal learning but struggle with the “how”? Are your instincts telling you that workflow learning sounds right, but you don’t know where to begin? Join this session to review the Five Moments of Learning Need and how this methodology extends learning into the workflow. The Five Moments approach plans both formal and informal learning in the workflow and courses. What if you could leverage existing resources, clearly identify gaps in content, and sketch how to close those gaps? You’ll explore the Learning Experience and Performance (LEaP) Plan, which is the blueprint for designing informal learning and a project plan for workflow learning projects.
In this session, you will learn:
- About the difference between informal learning and performance support
- About the Five Moments of Learning Need, and how you can use them to create an effective mix of formal and informal learning as part of a blended workflow learning program
- How you can leverage the LEaP Plan for learning, performance support, or a combination of both
- How to identify skills and knowledge that can safely be learned through informal or workflow learning, as well as skills and knowledge that should absolutely be taught by an instructor in a classroom
Audience:
Intermediate to advanced designers, developers, project managers, managers, and directors.
Technology discussed in this session:
Electronic performance support systems (EPSSs).
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Chris King
Executive Director
APPLY Synergies
Chris King is a recent addition to APPLY Synergies, but a long-time practitioner of the 5 Moments of Need®. As the executive director of the 5 Moments of Need Academy, Chris is responsible for spreading the word about workflow learning and optimizing how organizations learn and perform. He leverages his credentials as a PMP, Certified ScrumMaster, 5 Moments of Need® Designer, and a LEGO® SERIOUS PLAY® certified facilitator to modernize the typical approach to learning.
SMM107 Putting Data to Work: Insights for Business and ID
4:00 PM - 4:45 PM Tuesday, March 27
Expo Hall: Management & Measurement Stage
Thanks to xAPI, L&D professionals have an ever-growing pool of data; but, in order for that data to give you more value than the traditional LMS-based data sets, you need to rethink what measures and analyses you want to employ.
This session will look at real-world applications of data (from xAPI and other sources) as a means to explore a variety of L&D and business-related questions in areas including performance impacts and design insights. You will learn more about the limitations of decoupling learning data from other business metrics, and how to create a stronger analysis by leveraging qualitative as well as quantitative data.
In this session, you will learn:
- How to ask the right questions of your data
- Why learning data on its own is not enough
- How to build a feedback loop for instructional design
- How to incorporate qualitative and quantitative data to build business insights
Audience:
Novice to intermediate designers, developers, managers, and project managers.
Technology discussed in this session:
xAPI.
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Janet Laane Effron
Managing Principal
Four Rivers Group
Janet Laane Effron is a data scientist who focuses on the creation of effective learning experiences through iterative processes, data-driven feedback loops, and the application of best practices in instructional design. She has worked on xAPI design projects related to designing for performance outcomes and designing both for and in response to data and analytics. Janet’s areas of interest include text analytics, machine learning, and process improvement. She is also the co-author of Investigating Performance: Design and Outcomes with xAPI.
STP107 Creating Robust Onboarding with the Tools You Already Have: A Case Study
4:00 PM - 4:45 PM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
Effective onboarding can be pivotal for retaining new hires. Employees who don’t feel engaged often leave during the first year, costing the company up to five times their annual salary. At Fidelity, a percentage of employees were voluntarily leaving within 18 months of hire, many to pursue other opportunities. The onboarding experience needed a radical overhaul on a lean budget, both financially and in terms of organizational capital.
In this session, you will learn how Fidelity transformed its onboarding program into a customized, streamlined experience using existing technology, without massive cost outlays. You’ll learn how the change was implemented without extensive organizational capital to obtain buy-in. You’ll find out how automation was built without purchasing new applications and how the program accomplished a global reach without increasing human effort to run it. You’ll see how it saved managers’ time and organized the onboarding process by consolidating resources. Finally, you’ll see the results, including a 19 percent drop in new-hire separations in the first year.
In this session, you will learn:
- What components of an onboarding program are vital to new-hire success
- How to provide a consistent, immersive experience to help new hires stay engaged
- How to use technology you may already have to automate and customize the training process
- How to plan your program using the design thinking method for maximum impact
Audience:
Novice to advanced designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Microsoft SharePoint.
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Donna Tortorella
Director of Project Management & Instructional Design, Asset Management Talent Development
Fidelity Investments
Donna Tortorella is a director of project management and instructional design at Fidelity Investments. She has more than 16 years of experience in the learning and development industry, with areas of focus that include performance consulting, instructional design, assessment design, project management, and operations and resource management. Donna studied educational psychology at Teachers College, Columbia University, and communication theory and marketing at the University of Pennsylvania. At Fidelity Investments, she provides oversight and guidance on design, development, and implementation of a range of learning solutions for varied associate populations.
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Yogish Gowda
Web Developer, Asset Management Learning and Development
Fidelity Investments
Yogish Gowda is a web developer at Fidelity Investments with over four years of professional experience in the learning and development industry. He is an expert in development of SharePoint workflows and administration and specializes in the development of custom websites, digital campaigns, and eLearning. Yogish has a computer science engineering degree from Jain University, India.
STP108 Encore Presentation: iSpring—Much More Than “Just” a PowerPoint Tab
5:15 PM - 6:00 PM Tuesday, March 27
Expo Hall: Tools & Platforms Stage
How can you create HTML5 content and animations without knowing how to program or code? Use user-friendly tools without a steep learning curve to create engaging, interactive content that exports directly to HTML5. Integrate the work once and publish to all PCs and mobile devices.
This session will demonstrate an overall introduction to iSpring and the features that make it a robust rapid authoring tool. Find out how you can take a drab PowerPoint and push its boundaries by combining it with iSpring. You’ll also learn about some of the new features in the upcoming release of version 9, including interactive videos and drag-and-drop quizzes!
In this session, you will learn:
- About various iSpring-native interactions (branching scenarios, animations, and interactions)
- Tips and tricks for motion design within PowerPoint
- About ‘storyboarding bullets’ and synchronized animations with narrations using PowerPoint and iSpring
- About interactive elements and functionality using PowerPoint
- About new features in the upcoming iSpring version 9
Audience:
Novice to intermediate designers, instructional designers, content strategists, and rapid authoring tool integrators.
Technology discussed in this session:
Microsoft PowerPoint, iSpring Suite, Adobe Photoshop, and Adobe Illustrator.
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Michael Cerantola
Integration Manager
Knowledge One
Michael Cerantola is an integration manager at Knowledge One. He began working in the eLearning world while Flash still reigned supreme. With the gradual demise of Flash over recent years (and its inevitable phase-out), Mike has spent years converting legacy content to display in HTML5 browsers. Working through custom designs, rapid authoring tools, and audio/visual, Mike has faced challenges including browser display inconsistencies and optimization for mobile data plans, all while keeping the source document editable for clients. It became clear to him that PowerPoint plus a rapid authoring tool was the arsenal of choice to keep production costs low while staying profitable.