MB14 Daily Docent Kickoff
7:30 AM - 8:15 AM Thursday, March 23
International Center
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Karen Hyder
Online Event Producer and Speaker Coach
Kaleidoscope Training and Consulting
Karen Hyder, online event producer and speaker coach at Kaleidoscope Training and Consulting, has been teaching about technology since 1991, when she delivered instructor-led software courses for Logical Operations. She was promoted to director of trainer development, helping trainers improve skills and earn certifications. In 1999 she created a course for trainers using virtual classrooms, and helped launch The eLearning Guild Online Forums in 2004. She continues to host The Guild’s Best of DemoFest, and was honored with the Guild’s Guild Master Award. Currently, Karen provides coaching and production support for a series of online courses at Hearing First, a not-for-profit that serves audiology professionals earning CEUs.
MB15 Where Do You Find Your Inspiration?
7:30 AM - 8:15 AM Thursday, March 23
International South
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Diane Elkins
Owner/Founder
E-Learning Uncovered
Diane Elkins is owner of Artisan E-Learning, a custom eLearning development company, and E-Learning Uncovered, where she helps people build courses they're proud of. She has built a reputation as a national eLearning expert by being a frequent speaker at major industry events for ATD, The Learning Guild, and Training Magazine. Her favorite topics include accessibility, instructional design, and Articulate Storyline. She is co-author of the popular E-Learning Uncovered book series, as well as E-Learning Fundamentals: A Practical Guide, from ATD Press. She is a past board member of the Northeast Florida and Metro DC chapters of ATD.
MB16 Which Metrics Really Matter to Your Organization
7:30 AM - 8:15 AM Thursday, March 23
Azalea/Begonia
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Deidre Williams
Learning Advisor
Aflac
Deidre Williams, a learning advisor with Aflac, has over 15 years of experience in corporate learning and development. Throughout her career, she has served in key leadership positions overseeing both domestic and international business endeavors with industry innovators such as Merck & Co., Intrepid Learning, and Total System Services. In 2014, she joined Aflac as a product training manager; in her current role as a virtual training manager, she is responsible for deploying robust learning solutions for Aflac’s salesforce.
MB17 Assessment Best Practices
7:30 AM - 8:15 AM Thursday, March 23
Camelia/Dogwood
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Ben Paris
Vice President of Learning Architecture
ansrsource
Ben Paris, a vice president of learning architecture at ansrsource, has over 20 years of experience in assessment design and development. He is a former Kaplan curriculum director responsible for industry-leading LSAT and GMAT courses. As an assessment director at Pearson, he was responsible for assessment standards, training assessment partners, and using assessment in innovative ways to improve the learner experience. At ansrsource, Ben’s vision guides the production of hundreds of thousands of assessment items each year. He has created award-winning online learning systems, trained hundreds of writers and teachers, and personally helped thousands of students achieve their educational goals.
MB18 Designing Informal Learning
7:30 AM - 8:15 AM Thursday, March 23
Edelweiss
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Allan McKinley
Principal Learning Consultant
Capital One
Allan McKinley is a principal learning consultant at Capital One. He has designed learning experiences in partnership with organizations including Drexel University, University of Michigan, Corporate Executive Board, MIT, and Penn State University. He has also advised and consulted numerous Fortune 500 companies on creating digital, social-collaborative learning journeys. Allan’s areas of focus include video-based learning, social learning, and virtual communities that showcase and leverage peer expertise. Allan has degrees from the University of Delaware and Saint Joseph’s University, and spent the early portion of his career as a journalist and writer.
MB19 Which eLearning Tool Should You Use?
7:30 AM - 8:15 AM Thursday, March 23
Fuschia/Gardenia
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Alexander Salas
Learning Experience Designer
StyleLearn
Alexander Salas is an instructional systems developer and learning experience designer with 14 years of experience specializing in the blend of learning technologies and gamification for performance outcomes. Since 2007, Alex has worked in every facet of corporate learning and performance enablement for Fortune 100 enterprises such as Philips, Centene Corporation, and Dell Technologies. He's the owner of StyleLearn, an eLearning design firm helping clients of all sizes. He's also the chief of awesomeness at eLearning Launch, the online academy for digital learning professionals.
MB20 Balancing Cutting-Edge and Tried-and-True
7:30 AM - 8:15 AM Thursday, March 23
Hibiscus/Iris
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Kristen Hull
Communication & Instructional Design Analyst
Choice Hotels
Kristen Hull is a communication and instructional design analyst with Choice Hotels. Previously, for 10 years, she was a technical trainer and instructional designer for various software applications, traveling all over the US and the world. Kristen has created and delivered content to hotel staff, accountants, and telecom administrators. She also has a background in choir singing and applies those vocal techniques to create eLearning voice-overs for her department.
MB21 Virtual Classroom
7:30 AM - 8:15 AM Thursday, March 23
Kahili/Lily
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Cindy Huggett
Principal Consultant
Cindy Huggett Consulting
As a leading industry expert and 20+ year pioneer of virtual training, Cindy Huggett, CPTD, has vast experience delivering engaging learning solutions via the virtual and hybrid classroom. She's the author of six acclaimed books on the subject, including The Facilitator's Guide to Immersive, Blended and Hybrid Learning. She is a past member of the ATD global board of directors and was one of the first to earn the Certified Professional in Learning and Performance (CPLP now CPTD) credential. She holds a master's degree from the University of Pittsburgh and was a Triangle Business Journal 30- Under-30 Award Winner.
MB22 Learning Experience Design
7:30 AM - 8:15 AM Thursday, March 23
Magnolia
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Marty Rosenheck
Chief Learning Strategist
Cognitive Advisors
Marty Rosenheck, PhD, CEO and chief learning strategist at Cognitive Advisors, provides talent development, learning experience design, and learning technology ecosystem consulting. He is a thought leader and sought-after consultant, speaker, and writer on the application of cognitive science research to learning and performance. Marty has over 30 years of experience. He has created award-winning learning experiences, designed learning ecosystems, developed cognitive apprenticeship programs, built performance support systems, conducted needs assessments, specified learning paths, constructed virtual learning environments, and developed formal, informal, and social learning strategies for dozens of nonprofit and for-profit organizations.
MB23 Storytelling for Learning Impact
7:30 AM - 8:15 AM Thursday, March 23
Narcissus/Orange Blossom
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Karen Kostrinsky
eLearning Developer
Ellie Mae
Karen Kostrinsky is an eLearning developer with Ellie Mae, where she creates video stories that help to make life easier for internal employees, external clients, and partners. Karen built a small recording studio at Ellie Mae headquarters to use for company podcasts, demo recordings, and voiceovers. Previously she taught college-level communication courses, and worked as a learning consultant for 25 years.
MB24 Microlearning
7:30 AM - 8:15 AM Thursday, March 23
Poinsettia/Quince
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Ray Jimenez
Chief Learning Architect
Vignettes Learning
Ray Jimenez, PhD, spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. Ray is the author of Workflow Learning, Microlearning Impacts Report, 3-Minutes eLearning, Scenario-Based Learning, Do-It-Yourself eLearning, and Story-Based eLearning Design. He has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Mission Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and California Institute of Technology, to name a few. He is the chief learning architect for Vignettes Learning and Situation Expert.
MB25 eLearning Style Guides
7:30 AM - 8:15 AM Thursday, March 23
Palm 3
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Kevin Thorn
Director of Development
Artisan E-Learning
Kevin Thorn holds an EdD in instructional design and technologies and is an award-winning eLearning designer and developer. He is the director of development for Artisan E-Learning, and principal owner of NuggetHead Studioz, LLC., a boutique studio specializing in consulting and developing custom learning experiences. Kevin combines his skills in technology, instructional design, eLearning development, illustration, graphic design, animation, video, and educational comics to develop innovative learning solutions. He is a well- known industry speaker and trainer in visual communication, eLearning development, and design workflows and is a certified facilitator in LEGO® Serious Play® methodologies. ?
MB26 How to Write for Learning Solutions Magazine
7:30 AM - 8:15 AM Thursday, March 23
Palm 4
Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.
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Bill Brandon
Editor, Learning Solutions
The Learning Guild
Bill Brandon is the editor of Learning Solutions. He has designed, managed, and delivered instruction since 1968, and has been an e- Learning practitioner since 1984. Before becoming the editor in 2002, Bill held instructor and management positions in the United States Navy, Texas Utilities, Atmos Energy, TGI Friday's, and The Sales Consultancy. The co- author of eight books and the author of dozens of articles on technical topics, he has also developed programs for major conferences and owned a consulting business. He is a past president of the Texas Chapter (now the Dallas Chapter) of ISPI, and for 10 years led the Learning Technology SIG of the Dallas Chapter of ASTD. Bill is a graduate of the University of Texas at Austin and now lives near Dallas, Texas.
GS02 KEYNOTE: Harnessing Creativity in a Time of Technological Change
8:30 AM - 10:00 AM Thursday, March 23
Palm Ballroom
Creativity is at the heart of both learning and the work of learning professionals. But what happens when technology changes the paradigm? In this keynote session, you will learn from Glen Keane, a 38-year veteran of Walt Disney Feature Animation. Perhaps no industry has been disrupted by technology more than animation, as the hand-drawing of the past has been almost completely replaced by computers. Mr. Keane will tell how he embraced these changes, rather than resisting them, and how he took what he knew of animation and used technological change to enhance his creativity. See examples of creativity and innovation in practice as Mr. Keane shares how his art has evolved from hand-drawn to computer animation, and how it continues to evolve into the growing space of virtual reality.
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Glen Keane
Animator and Disney Legend
Walt Disney Animation Studios
Glen Keane, a Disney Legend, is an animator and the founder of Glen Keane Productions. Over his 38 years with Walt Disney Feature Animation, Mr. Keane created and animated such legendary characters as the Little Mermaid, Aladdin, Pocahontas, the Beast, and Tarzan. He also served as supervising animator and executive producer on Tangled. Mr. Keane joined Disney in 1974, where he trained under legendary animators and began his journey animating scenes on The Rescuers. In 2012, he left Disney and launched Glen Keane Productions; the following year, he created Duet, a hand-drawn interactive film, for Google’s Spotlight Stories. Among numerous awards he has received, Mr. Keane was a 2013 Disney Legend Award honoree. He continues to create personal projects that push the boundaries of animation.
EME201 It’s Time to Rethink the LMS
10:00 AM - 10:45 AM Thursday, March 23
Expo Hall: Emerging Tech Stage
Analysts and L&D experts agree that there is a massive shift happening in the world of learning technology. Data suggests that the LMS category is in the late stage of eLearning’s product lifecycle, but what’s next? Analysts like Ambient Insight, Brandon Hall, and Bersin by Deloitte are in agreement that the market can expect to see rapid migration to “more efficient knowledge and learning transfer products.” Join this session to learn five key reasons why the LMS is failing L&D organizations; the role that the LMS can still play in a modern learning ecosystem; and when to consider a full replacement of the LMS vs. selecting add-on technologies to help modernize. You’ll also hear about examples of organizations that have successfully made the shift.
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Carol Leaman
CEO
Axonify
Carol Leaman is the CEO of Axonify, a disruptor in the corporate learning space and innovator behind the world’s first employee knowledge platform. Previously, she was CEO of several other tech companies, including PostRank, a social engagement analytics company she sold to Google. Carol is a thought leader whose articles appear in various publications; she also sits on the boards of many organizations and advises high-tech firms. Carol’s awards include the Waterloo Region Entrepreneur Hall of Fame Intrepid Award (2011) and the Sarah Kirke Award (2010) for Canada’s leading female entrepreneur. She is a finalist for the Techvibes Entrepreneur of the Year Award (2017).
STR201 Reaching Every Device with Articulate 360
10:00 AM - 10:45 AM Thursday, March 23
Expo Hall: Strategic Solutions Stage
Your goal is to provide learners with a terrific learning experience on whatever device they might be using. But spending countless hours tweaking content for various screens when there’s a fast-approaching deadline doesn’t seem like a great solution. Help is on the way! In this session you’ll find out how mobile eLearning development just got easy with the hot new apps in Articulate 360.
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Arlyn Asch
Chief Technology Officer
Articulate
Arlyn Asch, the chief technology officer at Articulate, has more than 20 years of experience developing innovative eLearning software. Before joining Articulate in 2005, Arlyn was director of engineering for Macromedia, where he led product strategy for Captivate and directed that product’s development team. He also held senior management and engineering roles at eHelp, where he led the development of RoboDemo and RoboHelp. Arlyn is named as inventor on five patents related to eLearning technology.
T201 How to Choose an Authoring Tool: Essential Checklist
10:00 AM - 10:45 AM Thursday, March 23
Expo Hall: Tools and Tech Stage
Let’s face it: we all need a little help sometimes. Whether you’re a manager, an instructional designer, a developer, a programmer, or some combination—no matter what your role is, sooner or later you need to choose an authoring tool to develop eLearning content. But how to decide? In this topic, we’ll discuss various criteria and decision points to help you figure out which authoring tool is the best fit for you. At the end of the presentation, attendees will be provided with their own essential checklist to help them choose.
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Michael Sheyahshe
Founder and Technologist
aNm
Michael Sheyahshe, a founder and technologist at aNm, has a vast breadth of experience in information technology, eLearning, and innovation spanning two decades and several industries. His extensive career encompasses design and development of various eLearning and training content, specializing in animation, simulations, and interactive content. Michael is an expert in numerous 3-D software tools, game engines, programming languages, mobile devices, platforms, and coding frameworks. He holds two bachelor of arts degrees from the University of Oklahoma in film and Native American studies, and a master of fine arts degree in 3-D modeling from the Academy of Art University.
ECO512 From Content Creation to Content Curation: An Emerging Critical Role
10:45 AM - 11:45 AM Thursday, March 23
International South
The Internet is a terrific knowledge repository. The sheer size of the content stored on the web is unimaginable. Within organizational intranets, the amount of content that is available is also impressive, but is it good content? Is it the right content for the right purpose? Is it up to date? Is it understandable? The more you have to ask these questions about online content, the less efficient your search for the right information will be. Even more of a concern is that you might be more likely to find bad content, act on it (believing it is correct), and suffer the consequences
In this session we will explore the rationale and challenges of content curation and review a number of strategies for assuring your content is curated appropriately. You will learn the importance of becoming a good content curator in addition to being a good content creator, and find out how curators are less focused on finding more content than on making sure they have the right content. Finally, you will learn more about the focuses of content curation: accuracy, relevance, usefulness, and value of knowledge assets.
In this session, you will learn:
- What content curation is and why it is so critical to learning and performance
- The relationship between content curation and the learning and performance ecosystem
- The role—and limitations—of technology, users, and authors in content curation
- Eleven content curation challenges
- Seven approaches to doing content curation work
Audience:
Novice and intermediate designers,
developers, managers, project managers, and senior leaders.
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Marc Rosenberg
President
Marc Rosenberg and Associates
Dr. Marc Rosenberg is a global expert and speaker in training, organizational learning, eLearning, knowledge management, and performance improvement. He has written two best-selling books, E-Learning, and Beyond E-Learning. His 100 monthly columns, “Marc My Words,” appeared in The eLearning Guild’s Learning Solutions magazine from 2010 through 2018 and are still available online. Marc is past president and honorary life member of the International Society for Performance Improvement, is an eLearning Guild “Guild Master,” has spoken at the White House, debated eLearning’s future at Oxford University, keynoted conferences around the world, authored over 200 columns, articles, white papers, and book chapters, and is frequently quoted in major trade publications. Learn more at www.marcrosenberg.com.
ECO513 Learning Management System Success in Six Months or Less
10:45 AM - 11:45 AM Thursday, March 23
Fuschia/Gardenia
When a new LMS administrator joined Whole Foods Market, she found herself in a decentralized organization right in the middle of scoping out a new LMS implementation. In only six months she would need to take this project from the early stages all the way to a systems launch. While not everyone may face this exact situation, if you’re considering implementing a new LMS, chances are you’ll experience many of the same pain points and challenges she had to face to make the launch happen.
In this session, you’ll learn more about how Whole Foods Market made this quick LMS deployment work and what those experiences can teach you about implementing your own new LMS. You’ll get insight into the steps you’ll want to take to help your LMS launch run smoothly, including how to plan and manage the transition from a legacy system, conduct stakeholder interviews, assemble your launch team, create standard operating procedures, and gain the buy-in you’ll need for a successful deployment. In addition, you’ll explore how to navigate the unique challenges and opportunities you may encounter when implementing an LMS in a highly decentralized and collaborative organization.
In this session, you will learn:
- How to rapidly deploy a large-scale learning management system successfully
- Tips from agile methodologies to establish roles and responsibilities, prioritize your high-value elements, and start releasing slices as soon as possible
- How to modify your stakeholder interview process to ensure the right configuration decisions are being made for the organization as a whole
- How an LMS content audit can help you set standards in a solutions blueprint
- Why you need to define basic system governance
Audience:
Novice to intermediate project
managers, managers, and LMS (or other platform) administrators.
Technology
discussed in this session:
Learning management systems (legacy systems and new
systems), Microsoft Excel, Google Sheets, Microsoft Word, and Google Docs.
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Jessica Salinas
Global Learning Management System Administrator
Whole Foods Market
Jessica Salinas is a global LMS administrator with Whole Foods Market. In this role, she successfully launched a new learning management system for 90,000 users in less than six months. Previously, she led an eCommerce web and marketing team, managed a company intranet, administered employee engagement and leadership surveys, and created university-level eLearning. Jessica is truly passionate about her work, the Internet, and learning ecosystems, and she is always eager to talk shop with others.
ECO514 Learning at Our Fingertips, Where It Belongs
10:45 AM - 11:45 AM Thursday, March 23
Edelweiss
Knowledge retention for traditional training events is often low. Don’t worry about it. Instead, invest where all learning and performance support really happens—the classroom (10 percent), from colleagues (20 percent), and on the job (70 percent). The magic happens when you can develop and maintain all content in one effort and use it everywhere; that includes at your fingertips—when, where, and how you need it.
In this session, you’ll discuss why this “magic” works and how it can satisfy any workforce, wherever they work and however short their attention span. You’ll uncover how performance support is personal to what people are doing and who they are. At the end of this session, you’ll not only know why learning at your fingertips is so effective, you’ll also walk away with examples and models of how it can work in any organization.
In this session, you will learn:
- About examples of specific organizational victories and failures
- About scenarios to satisfy all aspects of workforce enablement—conceptual learning and procedural enablement and compliance
- About the maturity model for workforce performance support
Audience:
Novice to intermediate designers,
managers, directors, and senior leaders (VP,
CLO, executive, etc.).
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Malcolm Poulin
Senior Director, Strategy and Market Relations
ANCILE
Malcolm Poulin, the senior director of product strategy for ANCILE Solutions, has been in the corporate learning and performance field for over 34 years. At ANCILE Solutions, Mal’s focus is on achieving business value by enabling learning and performance strategies. While at RWD and SAP Education for the prior 15 years he assessed customer business needs and market trends. The results have been new and different ways to address these needs and support companies in their mission of optimizing employee performance across the enterprise. For the preceding 16 years, Mal held several positions in education services at Digital Equipment Corporation.
ECO515 Applying Performance Support Across the Learning Continuum
10:45 AM - 11:45 AM Thursday, March 23
Kahili/Lily
“If you taught them this, why don’t they do it?” Educational services staff at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. They found a solution in performance support. By blending learning opportunities and performance support for associates before a class, during a class, and on the job, organizations are able to significantly impact job performance.
This session will discuss the principles of performance support (PS) and the process of gaining institutional buy-in for PS. You will learn the benefits of providing PS across a learning ecosystem and how PS was successfully blended into the learning continuum for several projects. Finally, you will examine the metrics used to measure the success of the implementation. Details will be provided and examples will be shared.
In this session, you will learn:
- The difference between job aids and true performance support
- The benefits of providing performance support throughout the learning ecosystem
- Steps to implement performance support throughout the ecosystem
- Potential metrics for determining the success of the implementation
Audience:
Novice to advanced designers, developers, project managers, and
directors.
Technology
discussed in this session:
Ontuitive’s LearningGuide Manager.
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Molly Petroff
Education Specialist
Saint Vincent Hospital
Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.
LS501 Leveraging LMS Technology to Drive Employee Engagement
10:45 AM - 11:45 AM Thursday, March 23
Narcissus/Orange Blossom
Convincing sales professionals to take the time for career development is an age-old challenge. They just want to sell! However, for them to be most effective at their job they need development—especially at the beginning of their careers. So how do you provide the in-depth sales development content that they need in a way they’ll actually engage with?
In this case study session, you’ll find out how Guardian Life and Rapid Learning Deployment worked to overcome this hurdle by rethinking their roadmap. You’ll explore the new approach they used to give their financial representatives a better understanding of a three-year development plan through their LMS, including detailed curriculum plans and support resources at various stages in their career. At the end of this session, you’ll have new strategies that will help you inspire sales professionals to engage with their careers and use your development content to move them forward faster than before.
In this session, you will learn:
- How Guardian Life created a visual roadmap for learning and development
- How this roadmap was designed and implemented in a modern LMS
- Why and how Guardian Life staged the rollout of this roadmap
- What data they used to measure and show their results
Audience:
Novice and intermediate designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
LMS.
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Jim Everidge
President/CEO
Rapid Learning Deployment
Jim Everidge is the president/CEO of Rapid Learning Deployment (rapidLD), which provides management consulting, implementation, and operations services for HCM technologies and software products to support these technologies; Jim oversees the company’s marketing, business development, and learning consulting work. He also founded Rapid Talent Measurement, which leverages big data from rapidLD customers into a technology framework that allows these same customers to mine their data for information about human capital. He holds an undergraduate degree in chemistry/biology from Auburn University and an MBA in entrepreneurial business from The University of South Alabama. Jim has been a member of ASTD for over 20 years, including a two-year stint on the ASTD National Board Selection Committee.
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Kathy Tague
Assistant Vice President, Financial Representative Learning & Development
Guardian Life
Kathy Tague is the assistant vice president, financial representative learning and development, for Guardian Life. Her team is responsible for establishing a learning strategy for financial representatives to grow their business, along with providing the programs, tools, and resources to support its implementation in agencies nationwide. Under her leadership, company initiatives have been recognized by Training Magazine, Bersin by Deloitte, the Association for Talent Development, and Working Mother Magazine. She was twice named to Training Magazine’s “Top 40 under 40” list.
LS502 How Design Can Help Elevate Your Work and Your Thinking
10:45 AM - 11:45 AM Thursday, March 23
International Center
eLearning and instructional professionals constantly crave new approaches to design, and they regularly grapple with how best to incorporate design thinking into their workflows. Many experienced designers find themselves struggling to enhance usability, influence perception, and make better design decisions. For the instructional designer, the ability to add techniques that “teach through design” can validate creative prowess and yield enhanced interactive and visual solutions in learning materials.
In this session, you will learn advanced design methods that can elevate your approach to design thinking and expand your design vision for better learning and education products. You will explore and discuss how advanced-level design approaches and contextual design process abilities are part of the critical skill set instructional designers command. By attending, you will build your advanced conceptual utility and discover new ways to enhance learning experiences.
In this session, you will learn:
- About advanced design-thinking approaches embedded across design disciplines
- About contextual design methods to influence perception and usability
- Strategies for teaching through design
- How to think and teach through design by adding 10 new advanced techniques
Audience:
Novice to advanced designers, developers,
project managers, managers, and directors.
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John DiMarco
Associate Professor
St. John's University
John DiMarco is a communication arts professor, author, consultant, and designer. He helps people and organizations with technical, persuasive, and instructional communication. Professor DiMarco teaches both online and classroom courses at St. John’s University in New York City. His latest book, published by Pearson Learning, is titled:Career Power Skills. He is the author of Digital Design for Print and Web: An Introduction to Theory, Principles, and Techniques (Wiley 2010) and Web Portfolio Design and Applications (Idea Group 2006). John is the founder of PortfolioVillage.com and has worked on projects for Canon USA, GSK, Wiley, and St. John’s University.
LS503 Building Creative Layouts in Rapid Development Tools
10:45 AM - 11:45 AM Thursday, March 23
International North
While instructional design and effective learning approaches are paramount in eLearning, aesthetics can’t be ignored either. That’s because the page layouts and overall design of your projects influence both your client’s feelings about the quality of your work and your audience’s confidence in the course. But most instructional designers and developers aren’t trained graphic designers, leaving them at a disadvantage when it comes to building professional, modern eLearning projects.
This session will help you break down what goes into great eLearning design and layout, and then show you how to easily use those components in the rapid development tools you’re already using. You’ll start by examining professional page layouts and learning how to identify the different design components and effects that make them effective. You’ll also take a close look at simple tips for creating basic graphics, and examine how object movement and transitions can assist your design. You’ll then take these techniques and find out how specifically to apply them in rapid development tools to build graphic elements, add movement, and increase the visual appeal of the content you create.
In this session, you will learn:
- Why it’s important to add visual appeal and polish to bland-looking eLearning
- How to identify and incorporate modern design techniques in your eLearning courses
- How to create graphics using rapid development tools and PowerPoint
- How to design and build pages with thoughtful movement and transitions using rapid development tools
Audience:
Novice to intermediate designers and developers. Attendees with
basic experience in rapid development tools and/or PowerPoint will get the most
out of the session.
Technology
discussed in this session:
Modern design themes on the web; rapid
development tools (primarily Trivantis Lectora and Adobe Captivate); and
Microsoft PowerPoint drawing tools.
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Becky Goldberg
Learning Analyst
Travelers Insurance
Rebecca Goldberg has been involved in internal training at Travelers Insurance for more than a decade. She’s worked on all levels of training planning, design, development, and delivery, presenting a wide range of topics (from application training to soft-skill development) to diverse audiences (entry-level to executive). She strives to deliver training products that motivate learners to seek out educational experiences, and which use technology as a tool for increasing knowledge transfer and retention.
LS504 Persuasive Instruction: How Gamification and Other Strategies Increase Knowledge Transfer
10:45 AM - 11:45 AM Thursday, March 23
Palm 3
Many L&D professionals have found that the traditional approach to online courses doesn’t always generate consistent quality when it comes to learning outcomes. Because of this, it’s tempting to try new approaches to solve this dilemma, such as gamification and other strategies. But without a deeper understanding of how to apply these new approaches in a meaningful way, you could end up just using superficial applications of them and miss out on their ability to increase knowledge transfer.
In this session, you’ll learn more about how Remote-Learner has been able to take persuasive technology and gamification techniques and align them to proven instructional design approaches. You’ll review the company’s research into the impact of designing with persuasive instructional strategies. You’ll then find out more about the methodology it used to design and develop learning experiences that leverage the strengths of gamification to support a true transfer of knowledge
In this session, you will learn:
- What Remote-Learner discovered in its research into persuasive instructional design
- How gamification can be used as a persuasive strategy
- How to go beyond surface applications to take advantage of gamification’s strengths in knowledge transfer
- What designing with the intent to persuade learners and support knowledge transfer can look like
- What Remote-Learner learned from designing eLearning using persuasive instructional strategies and implementing them using the Moodle platform
Audience:
Novice to intermediate designers,
developers, and managers.
Technology
discussed in this session:
Moodle and approved add-ons.
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Page Chen
Chief Executive Officer
Two Tree Solutions
Page Chen is a versatile executive with over 15+ years of experience in leading remote teams, driving growth and development in distributed and global organizations. Page’s most recent roles include chief experience officer at Learning Pool and CEO of Remote Learner Inc. She serves on multiple boards and demonstrates a unique skill set in building strategies that produce a robust cultural and knowledge-sharing environment, allowing companies to thrive in today's rapidly changing world. Page is committed to developing leaders within organizations to excel and achieve, resulting in more scalable and resilient businesses. Recognized for a proactive approach in enabling teams to manage change, Page has spent two decades researching the intersection where strategy and technology come together to allow for the design of impactful digital learning experiences that scale. Whether authoring textbook chapters, speaking at global events, mentoring CEOs, or consulting on learning experience strategies for Fortune 500 companies, federal agencies, or universities, she excels at helping organizations identify their core requirements and achieve a solution that exceeds their desired results.
LS505 Empowering 70:20:10 with Catalytic Mechanisms
10:45 AM - 11:45 AM Thursday, March 23
Camellia/Dogwood
Social and informal learning are happening in your organization. The degree to which they happen varies due to context, tools, and culture. Regardless, each is a significant factor in individual, and therefore organizational, performance—too much so to ignore. The 70:20:10 principle and framework approach addresses these issues, but making this vision a reality has been a difficult undertaking due to traditional views about learning.
This session will explore the idea of “catalytic mechanisms” as first described by Jim Collins, author of Good to Great: Why Some Companies Make the Leap and Others Don’t. Catalytic mechanisms are not single events or initiatives, but shifts in one area that bring surprising results in others. You’ll explore what these look like, the impact they have, and how you can use them to more naturally shift and sustain behaviors toward increased collaboration and cooperation and encourage learning as byproduct of doing.
In this session, you will learn:
- About the relationship between the 70:20:10 principle, model, and framework
- How each 70:20:10 component informs and empowers the others
- About the components of a catalytic mechanism in a learning and performance context
- About common catalytic mechanisms that unconsciously hinder organizational learning
- How to create small catalytic mechanisms to shift away from training dependency
Audience:
Intermediate to advanced developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Mark Britz
Director of Event Programming
Learning Guild
Mark Britz is the director of event programming at The Learning Guild. Previously he worked for more than 15 years designing and managing learning solutions with organizations such as Smartforce, Pearson Digital Learning, the SUNY Research Foundation, Aspen Dental Management, and Systems Made Simple. Mark is also an organizational social designer, helping businesses achieve the benefits of becoming more connected and collaborative to improve learning and engagement. Mark is the author of Social By Design: How to create and scale a collaborative company, and regularly presents and writes about the use of social media for learning, collaborative networks, and organizational design.
LS506 What Makes a Learning Video Effective?
10:45 AM - 11:45 AM Thursday, March 23
Poinsettia/Quince
Video is rapidly becoming a much more common method of learning delivery than it was even a few years ago. But when you get started with video, it’s important to recognize that you can’t just use the exact same approaches you used in the past for creating eLearning or ILT—this medium has its own unique design rules. To use video as effectively as possible in L&D, you need to look at how this medium really works—from a neurological and a practical point of view—and how that affects the way you design content for it.
In this session, you’ll learn more about how exactly your brain learns from video. Based on both recent scientific insights and practical experience, you’ll find out what research suggests to do (and not do) when producing a video for learning, and you’ll learn about the ways this medium can use storytelling and emotion to engage viewers and put their brains to work. You’ll also get an up-to-date overview of the most important design principles for effective learning videos. With the techniques you learn from this session, you’ll be able to create videos that people don’t just watch all the way through, but also learn more from.
In this session, you will learn:
- What makes an instructional video effective
- How the brain processes images and videos and what that means for the videos you create
- What techniques make “talking head” instructional videos more human and trustworthy
- How best to convey abstract concepts with video
- Why you should answer the question of “What’s in it for me?” directly at the beginning of your video
Audience:
Novice to intermediate designers and developers.
Technology
discussed in this session:
Video, interactive video, learning management
systems, xAPI, YouTube, and Vimeo.
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Hans de Graaf
eLearning and Video Expert
Dutch Knowledge Center for Online Learning
Hans de Graaf is an eLearning and video expert for the Dutch Knowledge Center for Online Learning (KCOL). In 1995, Hans started his own software firm, Talking Telecom Technologies. In 1998, the company made a product for computer-based examination; that’s why Hans started a company in eLearning: Education Permanente Internationale. In 2007, Hans started a new company called Icademy, which produced well over 350 online courses. In 2013, Hans founded HiHaHo, a tech startup with an online tool for making videos interactive. He joined KCOL in September 2015. As a "brain tweaker," Hans speaks on "brainful decisions," critical thinking, and effective learning.
LS507 It’s 2017 and I’m Still Using Flash. What Are My Options?
10:45 AM - 11:45 AM Thursday, March 23
Magnolia
Support for Flash continues to erode. Mobile browsers stopped playing Flash years ago, and reports suggest the end of full support for Flash in Google’s Chrome browser is imminent. More and more, it’s becoming obvious that Flash is not a long-term solution. But if you have Flash content in your online training materials, what can you do about it other than completely rebuild?
In this session, you’ll explore options for displaying your Flash content going forward so you can avoid having to re-create it from scratch. You’ll look at how you can capture your existing Flash content and convert it to a more future-friendly format. You’ll also learn how to provide a video fallback for your Flash presentations. To help you move forward, you’ll then find out how you can use the HTML video player to do much of what Flash does today.
In this session, you will learn:
- How tools can capture the output from your Flash presentations and convert it to video
- How to provide a video fallback for browsers that do not support Flash
- What some of the alternatives to Flash are in modern HTML
- How to control video playback with “track” files
Audience:
Intermediate to advanced designers and
developers. Attendees should have an understanding of the basic syntax of HTML;
further understanding of the HTML tag, and its option, will be
helpful.
tag, and its option, will be helpful.
Technology
discussed in this session:
HTML.
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David Smith
Virtual Guru
DS Virtually Group
David is the founder of DS Virtually, a consultancy group with a mission to support organizations and employees to develop the skills needed to succeed in the digital and virtual worlds that exist with virtual teams, remote working, and virtual events like webinars and virtual classroom training. David is a regular speaker at global conferences, training events, and webinars on how organizations can leverage the learning technologies of today, what digital skills do we need to have in the borderless workplace, and how we must adapt for the future of learning. David has extensive experience in designing and delivering virtual classroom and other technology enabled learning with clients such as BP, HP, IBM, Nike, Nielsen, ABB, Standard and Poor’s, IESE Business School, Mercer, and Cisco.
LS508 Stop, Look, and Listen: How Multitasking Impacts Virtual Training
10:45 AM - 11:45 AM Thursday, March 23
Palm 4
Virtual classrooms are increasingly popular due to the ability for learners from any location to access education in real time with a teacher, and to participate in an environment that simulates a face-to-face classroom. However, a major area of concern has emerged: the tendency for learners to multitask, rather than remain attentive and focus on the content being delivered.
This session will discuss results from a doctoral study that investigated whether learners are multitasking and whether this affects the teaching and learning that occurs. You will explore evidence that learners are multitasking and why this can affect teaching and learning, including a reduction in performance levels and an increase in errors. You will also look at how this behavior leads to a reduction in knowledge retention and an increase in time taken to complete tasks. You will learn strategies for both facilitators and attendees to combat this issue and maximize the learning experience.
In this session, you will learn:
- Solutions and strategies to encourage learners to remain focused, including instructional design, professional development, support, and guides.
- The importance of including nine virtual classroom interactions
- What the future holds for virtual classrooms, including concerns, improvements, and possibilities
Audience:
Novice to advanced designers, developers, project managers, managers, and directors.
Technology discussed in this session:
Virtual classrooms, including Adobe Connect and Wimba.
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Kerry Trabinger
Senior Educational Technologist
Canberra Institute of Technology
Kerry Trabinger, a senior educational technologist with the Canberra Institute of Technology, has been involved in online education since 1998. Kerry was awarded the prestigious Australian Flexible Learning Leader Scholarship in 2004, and was the facilitator for the Australian E-Learning Networks Community in 2006 and 2007. Kerry was also the ACT eLearning coordinator working with practitioners from all educational sectors in the state in 2013 and 2014. Kerry’s current role is working with Canberra Institute of Technology teachers in designing and delivering online content. Kerry recently completed a doctoral thesis.
LS509 CANCELLED: Getting to Yes! Gain Executive and Stakeholder Buy-in for Solutions
10:45 AM - 11:45 AM Thursday, March 23
Hibiscus/Iris
L&D personnel, from learning leaders to instructional designers to technology innovators, all face a common challenge: how to secure executive buy-in for the tools and resources necessary to create powerful learning experiences.
In this session, you’ll learn how to outline a personalized game plan to get the resources for your specific learning organization model or tool. Whether you are creating an entirely new learning ecosystem or just gaining support for a new learning tool within an existing ecosystem, you will learn the “know, sell, and measure” strategy that successful L&D personnel use to gain commitment for learning solutions. You will explore your own learning model using the nine components of a learning ecosystem, learn techniques of getting and giving information for securing executive commitment to necessary resources, and provide proof of success with measurement.
In this session, you will learn:
- How to speak the language of business
- How to influence without authority
- How to get critical information using consulting techniques
- How to deliver relevant information with impact
- How to gain commitment with negotiation techniques
Audience:
Novice to advanced project managers, managers,
and directors.
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John Delano
CEO/Co-founder
Saltbox
John Delano is the CEO and co-founder of Saltbox, where he empowers learning development leaders to create innovative performance development ecosystems. A synergist, his experience in learning development, consulting, and entrepreneurship with companies such as AT&T, Comcast, and T-Mobile provides a perspective that crosses the line from academic theory to practical tactics based on real-world success. John works with learning leaders who want to challenge the status quo, disrupt outdated learning models, and innovate to achieve their goals. He holds a bachelor’s degree from the University of Washington and a master’s degree from the University of Portland.
LS510 BYOL: New Ideas for Using Social Tools for Learning
10:45 AM - 11:45 AM Thursday, March 23
Palm 5
L&D practitioners have always struggled with extending the learning experience to help make workplace learning less of a one-time event and more of a long-term process. Social tools are one way to shift this approach, offering great opportunities for increasing our reach before, during, and after formal training. But sometimes when using social tools in the same ways we use them in our personal lives, we miss opportunities to leverage them differently to support extended learning and engagement with our audience. There's so much more that these tools have to offer than just asking people to join discussion groups!
In this session, you'll look beyond traditional approaches and instead dive deep into innovative and surprising ways that familiar social tools like Instagram, Pinterest, and Snapchat can be integrated into your own work. You’ll rethink your approach to proprietary/internal social tools as well. As you'll see from real workplace examples, these tools can span a wide range of uses, including supporting traditional training, making rules and processes clearer, supporting organizational initiatives like onboarding and branding, and even just helping learners engage with you and with each other. You’ll then put this knowledge to work right in the session by using one of these tools to start building your own new social solution.
In this session, you will learn:
- How to identify which tools are best suited to your learners, organization, and instructional goals
- How to better understand tools at their root so you can leverage them in more useful ways
- Ideas for partnering with learners to generate more user-generated content
- Ideas for overcoming resistance and common objections
- Hands-on tips for using these tools to create a solution for your workplace challenges
Audience:
Novice and intermediate designers and developers
Technology
discussed in this session:
Instagram, Pinterest, Twitter, Facebook, YouTube, Snapchat, and proprietary/internal
social tools.
Technology required:
Computer or mobile device you can access social
networks on.
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Jane Bozarth
Director of Research
The Learning Guild
Jane Bozarth, the director of research for the Learning Guild, is a veteran classroom trainer who transitioned to eLearning in the late 1990s and has never looked back. In her previous job as leader of the State of North Carolina's award-winning eLearning program, Jane specialized in finding low-cost ways of providing online training solutions. She is the author of several books, including eLearning Solutions on a Shoestring, Social Media for Trainers, and Show Your Work: The Payoffs and How-To's of Working Out Loud. Jane holds a doctorate in training and development and was awarded the Guild Master Award in 2013 for her accomplishments and contributions to the eLearning community.
LS511 BYOL: Tips and Tricks for Creating Stunning Responsive Courses with Captivate
10:45 AM - 11:45 AM Thursday, March 23
Azalea/Begonia
In today’s device-rich world, it’s absolutely essential to make your eLearning courses available on all devices, irrespective of their varying screen sizes, in the best possible manner. Creating responsive courses helps you achieve this goal.
During this hands-on session, you will learn how to create responsive eLearning courses with ease using Adobe Captivate. You will also learn about the best practices to tweak content for a specific device and use the in-product preview to see how the course will appear on various screens. And finally, you’ll learn to publish the course as a single project and automatically deliver the most appropriate experience for the learner’s device.
In this session, you will learn:
- About basic steps to create responsive courses
- Best practices to determine the size and position of objects
- Best practices to preview and publish responsive courses
- Best practices to create responsive interactions
Audience:
Novice to intermediate designers and developers with basic
Captivate development skills.
Technology
discussed in this session:
Adobe Captivate.
Participant
technology requirements:
Laptop running the latest version of Adobe
Captivate.
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Pooja Jaisingh
Senior Director, Digital Learning
Icertis
Pooja Jaisingh works as a senior director of digital learning at Icertis. She has created several award-winning eLearning courses and authored books and video courses on eLearning tools and technologies. In her previous roles, she worked as a principal eLearning evangelist at Adobe and chief learning geek at a start-up. Pooja is CPTD-, and COTP-certified. She holds a master’s degree in education & economics and a doctorate in educational technology.
EME202 Using 360-Degree Video in Your Training
11:00 AM - 11:45 AM Thursday, March 23
Expo Hall: Emerging Tech Stage
2-D video is an important and engaging component of training programs and curricula around the world, but learners see only the linear path the video projects. What if you created a more immersive world for your learners, and gave them control of what to focus on and explore, by allowing them to see everything around them?
In this session, you will explore the use of 360-degree video in training development. You will learn what it takes to capture and edit 360 video on a budget, and how you can view and share your 360 video content with the world. Additionally, the session will cover how mainstream editing programs are adopting 360 workflows, and you will experience examples of 360 video that are being used for training and development in industries today.
In this session, you will learn:
- What it takes to record and edit 360 video
- How to view and share 360 video
- About existing 360 video training uses and examples
- About the strengths and weaknesses of 360 video in training development
Audience:
Novice and intermediate designers, developers, project managers, and
senior leaders (VP, CLO, executive, etc.). No prerequisite knowledge is needed.
Technology
discussed in this session:
360-degree video; Adobe Premiere; and the GoPro Hero4
and SJ4000 action cameras.
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Destery Hildenbrand
XR Solution Architect
Intellezy
Destery Hildenbrand is an XR solution architect with Intellezy. Destery has over 17 years of experience in training and development and seven years focusing on immersive technologies. Destery has spent time in corporate environments and higher education. Destery's primary focus is helping organizations plan, design, and develop engaging learning experiences through Immersive technology.
STR202 Reimagining the New-Hire Experience for the Modern Learner
11:00 AM - 11:45 AM Thursday, March 23
Expo Hall: Strategic Solutions Stage
How do you take a traditional learning experience like new hire training and radically reimagine it for today’s learner? More importantly, why should you want to change your approach? There’s a growing consensus in the L&D industry that new employees learn more on the job than they do through formal learning events. Nonetheless, L&D is in a unique position to shape the experience of new employees from day one, which presents a prime opportunity to create a lasting impact as they begin their new roles.
In this session, you’ll learn how to plan and execute a transformation of your new hire experience. You’ll find out how to leverage the best in ed-tech to design a new-hire program that reflects how people learn not only at work, but in their daily lives as well. You’ll look at how this approach should change your design, such as how techniques like interactive video can connect new employees to both company culture and to experienced employees, and also go beyond tactical learning design techniques to better understand how to package and sell your new-hire vision to key business stakeholders.
In this session, you will learn:
- How video-based narratives can drive adoption of company culture
- Strategies for planning and executing a large-scale new-hire transformation
- Authentic ways to facilitate co-creation of knowledge among new employees
- Techniques for connecting new employees through social communities
- Tips for selling your vision to key business stakeholders
Audience:
Intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Interactive video.
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Allan McKinley
Principal Learning Consultant
Capital One
Allan McKinley is a principal learning consultant at Capital One. He has designed learning experiences in partnership with organizations including Drexel University, University of Michigan, Corporate Executive Board, MIT, and Penn State University. He has also advised and consulted numerous Fortune 500 companies on creating digital, social-collaborative learning journeys. Allan’s areas of focus include video-based learning, social learning, and virtual communities that showcase and leverage peer expertise. Allan has degrees from the University of Delaware and Saint Joseph’s University, and spent the early portion of his career as a journalist and writer.
T202 Cheap and Free Design Tools and Resources
11:00 AM - 11:45 AM Thursday, March 23
Expo Hall: Tools and Tech Stage
Great design and intriguing media can do a lot to add clarity and interest to your content. Unfortunately, these things aren’t the easiest to include when you don’t have a design background or the budget to hire someone who does. But does this challenging situation mean that professional-looking design and media is completely out of reach? No. It just means you need to find inexpensive options to help you out.
In this session you’ll explore the wide range of cheap (and even free) tools and resources that you can use to create polished projects. You’ll look at inexpensive options for acquiring pre-created design assets and media, including a few completely free sources. You’ll then look at what budget-friendly tools are available help you create your own well-designed content on your computer or mobile devices. This session will concentrate on tools that aren’t just cheap, but also easy to use regardless of your design experience. You’ll then finish with a selection of resources that can help you further build your design skills.
In this session, you will learn:
- Why cheap doesn’t always equal poor quality when it comes to design tools and resources
- Which free and cheap web-based tools can assist you with design
- Which budget-friendly apps can be used with your smartphone or tablet to create your own media
- Where to find inexpensive images and media for your projects
Audience:
Novice to advanced designers, developers, and managers.
Technology
discussed in this session:
A wide selection of web-based tools (such as Infogr.am,
Adobe Spark Video, and Canva) as well as apps (including Retype, Composition
Cam, and Quik).
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Bianca Woods
Customer Advocacy Manager
Articulate
Bianca Woods is a customer advocacy manager at Articulate. Her past experience includes working on the community and event programming for the Learning Guild, learning and communications roles at BMO Financial Group, and teaching art. Bianca is passionate about how visual design and multimedia can help people learn, loves test-driving new technology, and collects photos of bizarre warning signs.
EME203 Virtual Reality and Your Organization: Transforming the Future of Training!
12:00 PM - 12:45 PM Thursday, March 23
Expo Hall: Emerging Tech Stage
Is it possible to use virtual reality and augmented reality for your organization’s training on a budget? In this session, you’ll explore some amazing virtual and augmented reality training examples, bust some common myths about the hot new platform taking the consumer technology world by storm, and learn how you can integrate virtual and augmented realities into your training in a practical, powerful, and cost-effective manner.
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Sid Banerjee
CEO
Indusgeeks
Siddharth Banerjee, the CEO of Indusgeeks, is an entrepreneur and thought leader in the field of applied gaming and virtual reality. Sid’s pioneering work has positioned Indusgeeks among the world leaders in game-based and virtual reality training. The company has received multiple awards and was most recently honored with a Brandon Hall Gold Award for best use of games and simulations for learning. Sid is a founding board member of NASSCOM’s Applied Gaming Special Interest Group (SIG), working with governments and the gaming industry worldwide to formulate key policies transforming the applied gaming ecosystem.
STR203 Delivering Effective Interactive Health and Safety Training to the Front Lines
12:00 PM - 12:45 PM Thursday, March 23
Expo Hall: Strategic Solutions Stage
This session is a regulatory training case study focusing on a competency course that works on any device, tablet, or PC and provides xAPI analytics and competency data. This approach allows for third-party hosted training to be distributed through content providers by integrating to LMSs using SCORM, AICC, or APIs provided by the LMS or other systems. Along with diagrams of the same approach with multiple Riptide Elements clients, the session will focus on the case study as an innovative solution for food safety team members who manufacture and supply FDA-regulated products around the world.
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Nick Washburn
Chief Product Officer
5th Logic
Nick Washburn, Chief Product Officer at 5th Logic, has over 15 years of experience working with high-tech entrepreneurs, in distance learning, and for some of the world’s top brands. Nick is a member of the workgroup that created the Experience API (xAPI), and he continues to work in and be involved in research and development for xAPI/LRS strategies for today’s learning enterprise. Since 2005, Nick has led the development of award- winning distance learning solutions used by the Fortune 50/500 and US Department of Defense.
Kathryn Birmingham
Vice President, Research & Development
ImEPIK
Kathryn Birmingham is the vice president of research and development for ImEpik. Kathryn ensures product and service standards for research-based interactive online training and leads teams that provide training solutions while tracking impact. Kathryn’s expertise is melding business training and academic curriculum standards to bring learning to scale.
T203 How to Support Formal and Informal Learning with a Single Solution
12:00 PM - 12:45 PM Thursday, March 23
Expo Hall: Tools and Tech Stage
In this session, you will learn how to create and deliver formal and informal learning content with a single holistic solution. Come see a demonstration of the product that Brandon Hall rated the Gold Winner in the performance support category. You will also hear how companies are consolidating their content development, management, and delivery systems to a single, easy-to-manage global solution to address a wide range of learning and performance support needs.
Patrick Dunlap
SVP, tts North America
tts
Patrick Dunlap, the SVP for tts North America, has over 25 years’ experience in corporate learning. In his role with tts, Patrick leads sales and operations for one of the leading global providers of performance support solutions. Previously he has held senior management roles at ANCILE Solutions and RWD Technologies.
ECO612 The Challenge of Change: Seven Action Principles for Learning Leaders
1:00 PM - 2:00 PM Thursday, March 23
International South
Whether for an individual or an organization, learning is fundamentally about change—change in knowledge, in understanding, in wisdom, or in behavior. And change is challenging. It’s hard to change and to grow, and people often resist it. Anyone, therefore, who is in a learning leadership position and seeks to help their people and their organization grow must understand the dynamics of change.
In this session, you’ll first review common approaches to promoting and implementing individual and organizational change, as well as why they often fall short. Then you’ll flip the script to a more effective approach, summarized in seven action principles and illustrated with a variety of case studies and real-life stories. You’ll leave this session with a deeper understanding of the dynamics of change and with practical insights into how you can facilitate better and more effective learning-based change in your organization.
In this session, you will learn:
- How and why common approaches to promoting learning-based change fall short
- A more effective approach to promoting change, based on an understanding of the whole person
- Seven principles to put into action that can create more effective and lasting change and learning
- A deeper appreciation for the dynamics of change and learning
Audience:
Novice to intermediate project managers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Larry Lagerstrom
Acting Director of Academic Programs
Stanford Center for Professional Development
Larry Lagerstrom directs the graduate programs at Stanford University’s Center for Professional Development. His primary research and teaching interest involves the intersection of cognitive technologies with human learning and performance. Larry holds degrees in physics, mathematics, and the history of science, and prior to Stanford taught computer science and engineering at UC Berkeley and UC Davis. He has also published a book and a TED-Ed video on Young Einstein: From the Doxerl Affair to the Miracle Year, taught a MOOC on the special theory of relativity with 30,000 students worldwide, and received three awards for excellence in teaching.
ECO613 Mindsets, Toolsets, and Skillsets for Modern Blended Learning
1:00 PM - 2:00 PM Thursday, March 23
Palm 4
Today, all learning is a blend, whether by design or because the individual learners have made decisions to pursue and develop personalized learning paths. While that’s great for them, it can be problematic for designers of the learning experience. Designers aren’t always as successful as they can be because they try to implement new tools and design techniques without understanding how to integrate them into the larger blend or support personalized learning paths.
Are you ready to be the architect of the full blended learning experience? You need to understand the difference between eLearning, virtual learning, and mobile learning. You need to gamify, curate, and moderate. And you are responsible for managing the experience for your learners, no matter what their personal learning environment looks like. This session will explain what you need to manage, including influencing the mindset of your organization to support mobile, global, and multigenerational audiences; identifying the skills needed to support techniques like virtual facilitation, gamification, and curation; and determining the right toolsets for your programs.
In this session, you will learn:
- How to influence the mindset of your learning organization, changing from a “push training environment” to a “push learning environment”
- Which skills you or your team need to develop in order to design and build the best learning experiences
- About the most appropriate toolset for your design, including virtual learning, eLearning, and various microlearning tools
- How to enrich your personal learning network with resources to help you grow as a “learning experience architect”
Audience:
Intermediate to advanced designers, developers, managers, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
eLearning, virtual learning, mobile learning, gamification, curation, moderation, and globalization.
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Jennifer Hofmann Dye
Founder and President
InSync Training
Jennifer Hofmann Dye is founder and president of InSync Training. She specializes in the design and delivery of engaging, innovative, and effective modern blended learning. Jennifer has written and contributed to a number of well-received and highly-regarded books including The Synchronous Trainer's Survival Guide: Facilitating Successful Live Online Courses, Meetings, and Events and Live and Online!: Tips, Techniques, and Ready to Use Activities for the Virtual Classroom. Her latest book, Blended Learning (ATD, 2018), introduces a new instructional design model that addresses the needs of the modern workplace and modern learners.
ECO614 Leveraging Peer-to-Peer Learning in Your Ecosystem
1:00 PM - 2:00 PM Thursday, March 23
Poinsettia/Quince
Modern learning and development strategies often seek to leverage peer-to-peer learning in one form or another; strategies include workplace collaboration, social media-based learning, personal networks, peer mentoring, and communities of practice, among others. L&D professionals may find, however, that promoting peer-to-peer learning is not as easy as enabling communication technologies and assigning roles. Learning leaders are sometimes surprised by inactive enterprise social networks and weak peer-to-peer support for learning.
This interactive session will discuss specific strategies for cultivating a peer learning community, including when and how to leverage technology and other community supports to enable and amplify peer-to-peer learning. Drawing from research and case studies on successful learning communities, the session will provide specific recommendations for cultivating social learning among employees who need encouragement and support to effectively engage peers as learning partners and resources.
In this session, you will learn:
- About key factors that influence the formation and strength of a peer learning community
- Specific strategies for cultivating a peer-to-peer community to promote learning
- About the responsibilities of community managers and sponsors in successful community-building efforts
- About potential barriers to peer-to-peer learning and strategies to mitigate them
Audience:
Novice to advanced designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.) who have some experience with the challenges
of promoting social learning in organizations.
Technology
discussed in this session:
Enterprise social networks, sharing platforms,
learning spaces, and public social media.
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Catherine Lombardozzi
Learning Strategy Consultant/Founder
Learning 4 Learning Professionals
Catherine Lombardozzi is a lifelong learning and development practitioner and founder of Learning 4 Learning Professionals. Her work focuses on supporting the professional development of designers, facilitators, faculty, consultants, and learning leaders through coaching, consulting, workshops, and development programs. As an active workplace learning professional with nearly 35 years' experience, Catherine often contributes to professional conferences and journals, and she teaches graduate-level courses in adult learning, instructional design, e-collaboration and consulting. She is author of Learning Environments by Design (2015). Catherine holds a doctoral degree in human and organizational learning from George Washington University.
ECO615 Applying xAPI to Performance Support and Improvement
1:00 PM - 2:00 PM Thursday, March 23
Edelweiss
Real-life examples of using xAPI in practice are hard to find, making the move from concept to practice very difficult. As the conversation around xAPI shifts from “just imagine” to “just do it,” designers and developers need more practical examples to build upon.
This session will cover how to use the Experience API (xAPI) in an enterprise environment. You will learn how to tie together multiple systems to evaluate performance of users and utilize predictive analytics to automatically identify performance gaps. With xAPI as the common language for learning systems, opportunities open up for learning professionals that did not exist in the past, and this session will focus on utilizing xAPI for the five moments of learning need.
In this session, you will learn:
- How to apply xAPI within the five moments of learning need
- Lessons from integrating xAPI across enterprise applications
- About a use case for xAPI that you could use within your organization
- How to start sifting through the big data of xAPI and applying it to Kirkpatrick’s levels of evaluation
- How to apply examples of xAPI to job role assessments
Audience:
Intermediate to advanced designers, developers, and directors.
This session is designed for attendees who know what xAPI is, and are looking
for ways to go beyond the traditional analytics with SCORM.
Technology
discussed in this session:
xAPI, electronic performance support systems,
and learning record stores.
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Greg Moore
Principal Learning Experience Developer
IDeaS
Greg Moore, a principal learning experience developer at IDeaS, has worked in the learning and development field for over 15 years and developed enterprise learning solutions for Fortune 100 companies. At IDeaS, Greg has been instrumental to implementing new learning technologies that will scale with its growing client base and allow IDeaS to maintain the thought leadership it holds in the revenue optimization sphere.
EME204 Sales Event Planning and Execution: Choose Your Own Adventure in Training
1:00 PM - 1:45 PM Thursday, March 23
Expo Hall: Emerging Tech Stage
The ability to plan and execute successful events, promotions, and incentives is a key skill for any sales professional. But, what if your salespeople are dispersed? How can they get the support they need when they need it? How do they know if they’re making the right decisions? And, most importantly, how can an organization ensure that these sales events are worth the investment in the first place?
In this session, you’ll dive into details of a learning solution created for just this type of audience—Xfinity indirect account executives who primarily supported external retail partners. You’ll learn how the L&D team worked to solve this issue with thoughtful training and performance support. You’ll look at how they began assessing the situation with a targeted survey, walk through their design process, and see their final output: content that included engaging live-action video, an interactive training guide with embedded support tools, and an online game that measured whether the audience was ready to begin planning and executing their own events. Through exploring the process used to design this content, you’ll gain ideas and approaches for creating your own blended learning solutions.
In this session, you will learn:
- How to position a survey and ask the right questions for maximum results and input
- How to approach designing a self-paced learning solution to support a dispersed audience
- Options for using interactive PDFs to serve as both the foundation for training and on-the-job performance support
- Tips for planning and executing learning media, such as live-action video with actual employees and online “choose your own adventure” games with customized video feedback
- How this learning solution drove sales results, increased leader buy-in, and fostered audience engagement
Audience:
Novice to intermediate designers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
SurveyMonkey, Adobe AfterEffects, Adobe
InDesign, and Articulate Storyline 2.
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Britney Cole
VP, Innovation
Blanchard
As vice president of innovation and the head of the Blanchard Innovation Lab and Experience Center, Britney Cole is a visionary leader who positively impacts lives through cutting-edge solutions that drive personal, professional, and organizational growth. With nearly 20 years of experience in corporate training and leadership development, Britney is a highly sought-after consultant, speaker, and thought leader. Her mission is to help employees learn new skills, enable managers to lead their teams effectively, and assist executives in running their businesses.
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Sara Berry
Program Manager, Retail/Indirect
Comcast
Sara Berry, a program manager for learning and development at Comcast, designs dynamic training material for Xfinity sales reps, ranging from interactive PDFs to live virtual training sessions. Prior to Comcast, she designed and developed engaging training and marketing material for AT&T sales reps. Sara started her career as a trainer with the Nielsen Company, where she onboarded new employees for its TV ratings. Sara is passionate about condensing complex content into simple yet impactful information. She’s fascinated with branding and logos and is also a graphic designer.
LS601 Story: The Wholistic Design Approach
1:00 PM - 2:00 PM Thursday, March 23
Palm 3
With tight timelines and rapid development tools, people on your team often find themselves on the hamster wheel of endless production. Out of context, this production machine seems very much alive and in sync with corporate needs. But is it? A six-word story experiment asked people to share their experience with corporate training—and not a single one of these stories offered a happy ending. Even with only six words, stories can weave an intricate web of emotions and events. What if you could capitalize on the power of story to redirect the efforts of your team and bring out everything human about your organization?
In this session, you’ll find out what an instructional story is and learn the three most powerful aspects of story that can transform your organization. Using instructional story design and a variety of technical options, you’ll address corporate learning needs with a wholistic approach, integrating technology, people, and information. Your organization will never be the same.
In this session, you will learn:
- About the difference between vignettes and instructional stories
- About the fundamental concepts for instructional story design
- About the three most powerful aspects of story for transforming organizations
- How to experiment with various technical and non-technical approaches of story distribution
- How to develop an action plan for building relationships that add to the corporate story
Audience:
Intermediate to advanced designers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
PowToon, Aurasma, Poll Everywhere, survey tools,
internal/external social sharing platforms, social brainstorming, email, xAPI,
and a whole host of simple, complex, free, and expensive tools that can be used
in new ways for instructional story design.
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Katie Stroud
Master Story Crafter
Incremental Success
Katie Stroud is a master story crafter at Incremental Success. Her roles in instructional design, technical writing, and consulting led her to develop a story-based approach to address the unspoken culture that lingers in every corporate initiative. The process is based on scientific studies that explain why people do what they do. It helps to find what inspires them to change behaviors in support of corporate goals.
LS602 Getting Started with eLearning Storyboards
1:00 PM - 2:00 PM Thursday, March 23
Hibiscus/Iris
Storyboarding an eLearning project is a process. There is no right or wrong way to document the design of eLearning, and there is no rule that a project even needs to use the storyboarding process in some circumstances. Because of this, the choices for storyboarding techniques and procedures can be overwhelming if you’re new to the process, and it’s no surprise that some people decide to skip it entirely. But storyboarding can, in the long run, help your project development run smoother, encourage buy-in from your stakeholders or clients, and allow you to create projects you’re more satisfied with—it’s just a matter of determining a storyboarding process that works for you.
In this session, you’ll look at the essentials of eLearning storyboards and find out how to get started yourself. You’ll explore how storyboards are not just three-column documents or a deck of slides—they are a collection of documents that define every aspect of your project. This session will show you many of the storyboarding documents and procedures you can consider using in your own work, from a main storyboard that documents the instructional design to style guides, visual modeling, and more.
In this session, you will learn:
- About the essential documentation that goes into a storyboard
- About various storyboard documents that address different aspects of an eLearning project
- How style guides are an essential supporting storyboard document
- Why assessment storyboards are independent of the main storyboard
Audience:
Novice designers and developers.
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Kevin Thorn
Director of Development
Artisan E-Learning
Kevin Thorn holds an EdD in instructional design and technologies and is an award-winning eLearning designer and developer. He is the director of development for Artisan E-Learning, and principal owner of NuggetHead Studioz, LLC., a boutique studio specializing in consulting and developing custom learning experiences. Kevin combines his skills in technology, instructional design, eLearning development, illustration, graphic design, animation, video, and educational comics to develop innovative learning solutions. He is a well- known industry speaker and trainer in visual communication, eLearning development, and design workflows and is a certified facilitator in LEGO® Serious Play® methodologies. ?
LS603 Turning New-Hire Training into a Motivating Game
1:00 PM - 2:00 PM Thursday, March 23
International Center
In retail banking, like many regulated industries, the entry-level customer service employees have complicated jobs combining relationship skills, compliance with complex regulations, and adherence to frequently changing policies and procedures. Conventional wisdom still says these skills are difficult to learn effectively with online learning technology, particularly if the learning is self-directed.
In this session, you will learn how Capital City Bank turned a once burdensome onboarding program into one that engages and motivates new tellers. See how they tackled the onboarding challenge with a self-directed online learning experience that meets all five “moments of learning need,” offers intuitive performance support, provides career path opportunities for all tellers, and reinforces corporate culture.
In this session, you will learn:
- How to structure a single online learning journey intuitively for performance support, compliance training, and new-hire orientation
- How to apply gamification and communication approaches to attract and motivate participants in your own learning programs
- How to create personalized experiences
- How to create custom content on a budget
Audience:
Intermediate designers, managers, and directors.
Technology
discussed in this session:
Intrepid Learning’s learning experience platform—desktop,
mobile, and tablet views.
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Judy Albers
Principal Consultant, Learning Experience Design
Intrepid Learning
Judy Albers is a principal consultant for learning experience design with Intrepid Learning. Judy, an MSEd, helps leading companies create engaging online learning experiences backed up by neuroscience and research on web behavior. These projects have earned over a dozen awards from across the learning, media, and marketing fields. Prior to Intrepid, Judy served as first vice president of learning technology at JPMorgan Chase, and she facilitated Bank One’s learning governance council during its three straight years as the top-rated bank in the Training Top 100.
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Denise Wilson
Vice President, Director of StarUniversity
Capital City Bank
Denise Wilson is the director of StarUniversity at Capital City Bank and has a consulting practice focused on performance improvement. A CPLP with over 25 years’ experience in training and development, Denise brings passion, energy, and make-it-happen attitude to everything she does. As Capital City Bank’s learning leader, Denise believes it is her responsibility to inspire a passion for learning in bank associates and provide them the tools to be successful. The Teller Learning Hub is one of those tools. It came from a desire to give tellers the information they need when they need it in a familiar format.
LS604 Character Animation Tips in Storyline 2 and Presenter
1:00 PM - 2:00 PM Thursday, March 23
Fuschia/Gardenia
eLearning authoring tools like Articulate Storyline 2 and Presenter are powerful applications to enrich eLearning experiences. Yet most companies suffer from “PowerPoint Conversion Syndrome.” Therefore, learning experiences continue to be “death sentences” of boredom because courses are just PowerPoint decks full of text and bullets, driving engagement way down.
In this session, you will learn design tips and strategies used by elite professionals in the craft of eLearning with Storyline 2 and Presenter. Whether you are a trainer or instructional designer (or even none of the above), looking for fresh ideas on how to leverage animated characters in your eLearning courses, or simply want to see what these applications can do, this session is the one for you.
In this session, you will learn:
- How Storyline2 character states are used in animation
- How to identify pros and cons of illustrated vs. photographic characters
- How to personalize eLearning with character states and variables
- How to access Articulate Presenter’s built-in illustrated and photographic characters, and how to import stock and other imagery to liven up text slides
- How to apply innovative techniques using characters and scenarios to make assessments more interactive and engaging
Audience:
Novice to intermediate designers, developers, and managers.
Technology
discussed in this session:
Articulate Storyline 2 and Articulate Presenter.
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Alexander Salas
Learning Experience Designer
StyleLearn
Alexander Salas is an instructional systems developer and learning experience designer with 14 years of experience specializing in the blend of learning technologies and gamification for performance outcomes. Since 2007, Alex has worked in every facet of corporate learning and performance enablement for Fortune 100 enterprises such as Philips, Centene Corporation, and Dell Technologies. He's the owner of StyleLearn, an eLearning design firm helping clients of all sizes. He's also the chief of awesomeness at eLearning Launch, the online academy for digital learning professionals.
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Eve Alexander
Content Development Coordinator
Frontline Education
Eve Alexander, a content development coordinator for Frontline Education, is a seasoned instructional designer with nine years of experience focused on eLearning for school districts. She develops training courses on basic compliance topics, instructional pedagogy, and professional development. Eve majored in English and humanities at the University of South Carolina. She is one of those “accidental instructional designers” you hear about. Her previous roles include, but are not limited to, website designer and package design manager.
LS605 Conquering an LMS Rollout: An Intuit Case Study
1:00 PM - 2:00 PM Thursday, March 23
Narcissus/Orange Blossom
LMS rollouts are never easy, but add a global implementation and a tight timeline, and this challenge could seem insurmountable. But Intuit didn’t want to just meet the basic requirements of this LMS rollout—the company also wanted to see how a more user-centered design approach could make this system more approachable and enjoyable for its audience.
In this case study session, you’ll find out how Intuit made its LMS rollout succeed. You’ll take a closer look at the best practices, common pitfalls, and critical insights that the team learned from their experience with designing and delivering an award-winning learning program around their LMS implementation. In addition, you’ll see how delivering a high-quality user experience was a key part of their plan, and you’ll explore the necessity of thinking of your users first rather than last when launching an LMS.
In this session, you will learn:
- How Intuit launched an LMS within 60 days (and what you can learn from its journey)
- Critical tips on how to get buy-in from key stakeholders, including leadership and IT
- How to build a vision for your LMS implementation
- About the importance of building a user-focused experience
Audience:
Novice to intermediate project
managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Learning management system (LMS) design.
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Syed Ali
Sr. Global Learning Manager
Intuit
Syed Ali is a global learning experience manager at Intuit. He has been working in the consulting and professional services field for more than 12 years, and with L&D specifically for 10 years. At Intuit, he is responsible for the global delivery of training and certification programs to help drive customer engagement and confidence. Syed is also responsible for creating a learning experience for customers that increases their brand loyalty, confidence of use, and product recommendations. He also has experience leveraging learning technology to provide users with a cross-platform mobile, global, and social learning experience.
LS606 Interactive Video: Building an Emotional Connection to Drive Behavior
1:00 PM - 2:00 PM Thursday, March 23
Camellia/Dogwood
In a world of fragmented content consumption and constant distraction, how do you get your audience’s attention and keep it? To open the door to learning, you have to put them in the driver’s seat and create an emotional connection with authentic dialogue. Behavior beyond surface-level content engagement requires emotional investment.
This session will examine interactive video as a powerful tool in this shifting landscape. You’ll learn that you don’t have to choose between making an emotional connection or providing information; you can have long-format content without massive drop-off. You’ll learn how you can speak to an individual instead of generically addressing an audience. With the rapid development tools available for interactive video, you can focus on how to make your content authentic, relatable, and engaging instead of worrying about the technical details of creating and deploying it.
In this session, you will learn:
- Three ways to change your thinking about your content to break through the clutter
- How interactive video helps get your users to critical emotional mass
- How to take advantage of the “gratitude effect” to drive action and desired behaviors
- About the rapid development tools for interactive video in the marketplace today
- How to derive data and insights that enable you to justify your content investment
Audience:
Novice to advanced designers, developers, managers, and directors.
Technology
discussed in this session:
Rapid development and interactive video
technologies.
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Greg Adamietz
VP of Partnerships
Rapt Media
Greg Adamietz, the VP of partnerships at Rapt Media, has specialized in marketing and selling emerging SaaS-based web technologies for over 15 years. Previously, Greg managed the sales team at Extole, helping many of the world’s top brands acquire new customers using a SaaS referral marketing platform. Prior to Extole, Greg led the enterprise group at Monetate, providing companies with website A/B testing and personalization; while there he also helped develop online word-of-mouth services to help clients expand their marketing efforts into the social sphere. In the early days of the commercial Internet Greg marketed a web services platform at DigitalGlobe that streamed digital imagery directly to the desktop. Greg holds a master’s degree in environmental science from Texas State University.
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Justin Beck
Vertical Lead, Enterprise & Education
Kaltura
Justin Beck is the vertical lead for enterprise and education markets at Kaltura. Justin supports a global team of sales executives, account managers, and platform specialists in the divisions accelerating growth and customer success. Prior to Kaltura, Justin held account management leadership positions at Blackboard, EverFi, and Apple, and he has contributed to many educational technology publications. A passion for online learning and accessibility, and a commitment to standards-based technology approaches, have guided Justin throughout his career.
LS607 Lessons from a Year of Explosive Virtual Event Growth: Dos, Don’ts, and OMGs
1:00 PM - 2:00 PM Thursday, March 23
Kahili/Lily
What do you do when your organization goes from doing just a handful of webinars here and there to an average of more than one virtual event a day, spanning over a dozen project teams—in just a few months? How do you acquire the platform, find the people, and build the processes to meet rapidly growing demand? A team at Advocates for Human Potential figured it out along the way.
This session will explore how the organization pulled it off when demand for virtual events more than tripled over the course of a few months—from the early weeks and months of operating in silos with inadequate tools, to scrambling to find willing event production staff among existing employees. You will see how they learned through trial and error to successfully establish a virtual solutions function, and slowly but surely built a cohesive, scalable process and team.
In this session, you will learn:
- How to minimize event risk despite inadequate staffing or limited platforms
- How to identify supporters and team members who can help share the load
- How to bridge the gap between technical expertise and content expertise
- Tips for building an effective event process
- How to demonstrate your value to gain support in the organization
Audience:
Novice to intermediate designers, developers, and managers.
Technology
discussed in this session:
Adobe Connect, Adobe Connect Event Management,
integrated audio, phone and VOIP audio, general collaboration and messaging
tools, general calendar tools.
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Kristen King
Manager, Virtual Solutions
Advocates for Human Potential
Kristen King is a manager of virtual solutions at Advocates for Human Potential, where she leads the strategic use of web conferencing and eLearning technology, video and audio, and creative digital solutions across AHP’s project portfolio. She directly advises on webinars, virtual classrooms, eLearning, and overall virtual learning strategy on the corporate and contract-specific levels. Kristen is particularly known for her ability to translate static content into engaging digital products. She holds a master of professional studies (MPS) degree and is a certified virtual event producer, as well as a dynamic, engaging trainer and presenter.
Joe Manney
Virtual Learning Assistant
Advocates for Human Potential
Joe Manney is a virtual learning assistant at Advocates for Human Potential, where he coordinates, supports, and assists virtual event production for multiple contracts. In addition to providing live webinar production and technical support, Joe coordinates virtual scheduling, which includes building registration and event info pages through Adobe Connect. He also helps develop continuing education quizzes and interfaces directly with service providers to ensure proper use and maintenance of AHP’s virtual event technology. From the Adobe Creative Suite to the WebEx Event Manager, he leverages emerging communication technologies to provide top-tier project support. Joe is also a certified virtual event producer.
LS608 Learning Everywhere: Designing Content for Multipurpose Use
1:00 PM - 2:00 PM Thursday, March 23
International North
Today’s technology promises access to learning content to everyone, everywhere, but can your content really deliver on this promise? Stuck in inflexible pages, much of today’s learning material is trapped in traditional formal-learning vehicles like courses or presentations. Your content—and the budget, time, and effort you spend creating it—needs to do more to be as effective as possible.
In this session, you’ll learn to think less about “courses” of content and more about the components that give content its value and meaning. You will focus on designing and creating content that can be used to help learners at multiple times of need, from initial formal learning through to application on the job. The session will cover instructional design processes for planning single-source, multipurpose content, as well as development strategies to ensure that your learners can find and use this content no matter what device they choose or need to use.
In this session, you will learn:
- Strategies for evaluating what content your learners need in order to carry out their roles
- How to develop and deliver content that is structured, interconnected, and searchable—making it ready for multipurpose use
- Instructional design approaches to help you plan for single-source, multipurpose content
- How to kick-start a learning and development process in your organization that supports single-source, multipurpose content creation
Audience:
Novice to advanced designers, developers,
and managers.
Technology
discussed in this session:
Responsive design, mobile learning devices, single-source
design platforms, and content repositories.
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Chris Van Wingerden
Sr VP Learning Solutions
dominKnow Learning Systems
Chris Van Wingerden is Sr. VP Learning Solutions at dominKnow Learning Systems, where he leads dominKnow's content and its training and client success teams. In his almost 20 years with dominKnow, Chris has helped create hundreds of hours of online learning programs, from traditional eLearning courses to immersive game-based designs, as well as working in responsive design projects to meet mobile device needs. Chris is also co-host of the popular weekly live video session and podcast, Instructional Designers in Offices Drinking Coffee (#IDIODC). Chris has a BA in adult education and a BA in English literature.
LS609 Using Gig Artists for eLearning Development: Lessons Learned
1:00 PM - 2:00 PM Thursday, March 23
Magnolia
The increasing technical demands of eLearning development are putting pressure on instructional designers. Gig artists (such as Fiverr.com) seem like the perfect solution to get work done.
This session will cover lessons learned from using gig artists for eLearning assets. After attending this session, you will: be better equipped to accurately plan for projects using gig artists, understand the risks and benefits of this approach, and know how to communicate with artists to get what you want the first time.
In this session, you will learn:
- What a gig artist is
- About the risks and benefits associated with working with gig artists
- How to communicate with the artist to get what you want the first time
- How to plan for projects using gig artists
Audience:
Intermediate designers, developers, and project
managers.
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Jody Lumsden
Senior Consultant
St. Louis Federal Reserve Bank
Jody Lumsden combines creative experiences from graphic design, ed tech, and curriculum development. Her inventive approach includes a colorful mix of visual principles, design thinking, learning theory, digital technology, and qualitative research. Her unique methodology puts each client at the heart of her work, resulting in great designs that work across multiple platforms. She holds a bachelor's degree in industrial technology, a master's in instructional technology, a specialist's in curriculum & instruction, and is currently pursuing a doctorate in curriculum design & instruction. Jody is an IBM certified enterprise design thinking practitioner and a Prosci certified change practitioner.
LS610 BYOL: Using PowerPoint as a Graphic Design Tool
1:00 PM - 2:00 PM Thursday, March 23
Palm 5
You need images for your eLessons, and you can’t find exactly what you want. Or if you do find the right one, it costs money that you don’t have in the budget. Or you want to create the images yourself but don’t think you have the artistic talent to do so.
You don’t need to be a graphic designer with fancy software to make professional-looking images. In this session, you’ll learn how to use PowerPoint to create slick images. You’ll use effects like 3-D format, shadows, 3-D rotations, merge shapes, and animations to create a peeled sticker, rotating gears, glass balls, puzzle pieces, a winding road, silhouettes, infographic icons, and more. You’ll also learn how to export PowerPoint animations to MP4 videos and single slides as an image.
In this session, you will learn:
- How to use PowerPoint effects to make professional-looking images
- How to create MP4 videos from PowerPoint animations
- How to create puzzle pieces, peeled stickers, glass balls, winding roads, infographic icons, and more
Audience:
Novice to intermediate designers with basic PowerPoint knowledge.
Technology
discussed in this session:
Microsoft PowerPoint.
Participant technology
requirements:
Laptop with PowerPoint installed.
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Kristen Hull
Communication & Instructional Design Analyst
Choice Hotels
Kristen Hull is a communication and instructional design analyst with Choice Hotels. Previously, for 10 years, she was a technical trainer and instructional designer for various software applications, traveling all over the US and the world. Kristen has created and delivered content to hotel staff, accountants, and telecom administrators. She also has a background in choir singing and applies those vocal techniques to create eLearning voice-overs for her department.
LS611 BYOL: Build Effective eLearning on a Budget
1:00 PM - 2:00 PM Thursday, March 23
Azalea/Begonia
Want to create highly effective and engaging eLearning content, but have a limited budget? A wide variety of high-end digital learning design tools have features that promise to produce visually stimulating experiences, but they come complete with an equally high price tag.
In this session, you will learn the tips and tricks you’ll need to create powerful digital learning solutions on a dime. You will learn methods of designing and developing multi-device-compatible solutions including DIY videos, interactive activities, applied learning exercises, and gamification—all guaranteed to drive business results without driving up your cost.
In this session, you will learn:
- How to use existing resources to create videos, graphics, and audio
- How to utilize an internal FTP or intranet to structure digital learning tools
- How to create graphics and animations in PowerPoint that you can synchronize with audio or embed within a video
- How to create and track applied learning exercises with free survey software
- How to use a free video capture tool to incorporate YouTube videos into your learning content
- How to create HTML5-compliant content compatible with multiple devices and operating systems
Audience:
Novice to advanced designers, developers, project managers, and
managers. Attendees should be proficient in PowerPoint and have a basic
understanding of the following: learning management systems (LMSs); SCORM files;
SCORM development software; and image, video, and file formats (like PNG, MP4, MP3).
Technology discussed
in this session:
Microsoft PowerPoint, Windows Movie Maker, GoAnimate, HTML5,
YouTube, and eBooks.
Participant
technology requirements:
Laptop running PowerPoint and Movie Maker.
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Julia Kirby
Online Training Manager
LeanCor Training and Education
Julia Kirby is an online training manager for LeanCor Training and Education, where she is responsible for developing a variety of interactive web-based learning tools as well as more structured eLearning and blended courses. Julia started her career as an eLearning designer in 2006, developing five-minute online courses to educate stakeholders on new products and industry standards and regulations. After mastering basic course development skills, Julia started incorporating more complexity via videos, games, and animation. To date, Julia has worked with over eight different LMSs and multiple SCORM development platforms, and she has developed hundreds of eLearning courses and tools.
STR204 Alpha, Beta, Gamma: Adding High Energy when Creating a New Onboarding Program
1:00 PM - 1:45 PM Thursday, March 23
Expo Hall: Strategic Solutions Stage
Our training team faced a serious challenge when we inherited a nation-wide network of manufacturing sites with no formal on-boarding programs. The current training most people were doing was overwhelming, with new employees expected to go through over 200 procedural documents, dozens of PowerPoints presentations, and site-determined on-the-job training. No surprise, this chaotic approach led to low moral, high turnover, and numerous production errors. We knew we needed to rethink this on-boarding, but how?
In this case study session, you’ll find out about the process our training team developed to build a new on-boarding learning infrastructure—the ABGs—and how you can use this process in your own work. You’ll look at how we assessed our current state, built new learning strategies, and developed our programs through deployment and evaluation. You’ll also get tips on relationship building with your SMEs, gaining leadership buy in, and overcoming training obstacles in a large corporate setting.
In this session, you will learn:
- What the “ABG's” we developed to build a learning infrastructure are and how they can help your work
- Ideas for how you can create interactive on-boarding
- Tips for innovating within existing methodologies
- How to scale your solution for multiple audiences
- Options for supporting your employees after on-boarding
Audience:
Novice and intermediate designers, managers, directors, and senior
leaders (VPs, CLOs, executives, etc.).
Technology discussed
in this session:
Articulate Storyline, Albert mobile app.
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Tim McClurg
Manager, L&D
Cardinal Health
Tim McClurg is a manager of L&D in Cardinal Health’s nuclear pharmacy services division. Tim oversees training initiatives for a nationwide network of PET manufacturing sites, with a focus ranging from initial onboarding to on-the-job performance support. With more than 15 years of experience in the L&D space, Tim's expertise lies in developing interactive, media-rich learning experiences with a focus on user engagement.
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Sherri Stecker
Manager, Learning Management
Cardinal Health
Sherri Stecker is the manager of learning management at Cardinal Health. She has over 25 years in the nuclear medicine field, with experience in research, hospital, sales, academia, and training. Sherri holds a bachelor's degree in nuclear medicine and a master’s degree in teaching; she has used her expertise in the classroom, teaching nuclear medicine at the university level as well as in corporate settings as a trainer.
T204 What Is Adobe Animate and How Can It Help Me?
1:00 PM - 1:45 PM Thursday, March 23
Expo Hall: Tools and Tech Stage
For years Flash was the dominant tool for creating slick, professional-looking animations. But with Flash now on its way out and HTML5 becoming the new standard, what should you be using to create your custom animation projects? Have you heard about Adobe Animate? This tool is Adobe’s replacement for Flash Professional; it will allow you to create the same kinds of detailed animations, but now with new features as well as an output that’s compatible with the technology and devices your audience is using to view your content.
In this session you’ll explore the basics of Adobe Animate. You’ll look at how exactly you can use it in your projects and what kind of work it can best enhance. To get acquainted with the tool, you’ll get a quick tour of the interface, view samples of content created with it, and discuss best practices for using Animate effectively. You’ll even see a real-world demonstration of how to create an interactive element that you can easily incorporate into existing eLearning projects.
In this session, you will learn:
- The basics of creating animated content with Animate
- Best practices for working with Animate
- How you can use one piece of Animate content in many products and environments
- How to add Animate content to Captivate projects
Audience:
Novice designers and developers.
Technology
discussed in this session:
Adobe Animate and Adobe Captivate.
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Kirsten Rourke
Founder and CEO
Rourke Training
Kirsten Rourke is the founder and CEO of Rourke Training. She is on a mission to create engaging communication in the online presentation and speaking space. She works with business leaders to transform their voice, body language, and content into memorable virtual presentations. She runs a podcast and community, Ongoing Mastery: Presenting and Speaking, to support development and improvement in creating successful, targeted results in pitches, sales presentations, training, and high-stake events. Kirsten speaks on online presenting, creating adaptable teams, public speaking, and productivity at seminars and events across the country.
EME205 The Future of Learning: Where Should You Focus Today?
2:00 PM - 2:45 PM Thursday, March 23
Expo Hall: Emerging Tech Stage
Take an in-depth look at the tools, designs, and technologies you should focus on in learning today, and at what’s just around the corner. This session will dissect technologies that will enhance learning and show you how to integrate them into your solutions. What can you learn from the buzz and new tools appearing in the consumer and corporate environments, and how can you take advantage of them to help your users learn? This fun session will give you dozens of ideas and reboot your brain for fresh perspectives on how to enhance your learning today.
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
STR205 Practical Steps for Microlearning and Gamification
2:00 PM - 2:45 PM Thursday, March 23
Expo Hall: Strategic Solutions Stage
Microlearning is a very potent tool to drive knowledge retention and behavioral change. This session will show you how to take advantage of what research says about gamification and microlearning, how to apply it to the employee journey, and how to correlate learning with performance measurement and learning paths.
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Roni Floman
VP Marketing
GamEffective
Roni Floman is a vice president of marketing and product evangelist for GamEffective. She has been involved with GamEffective since 2013. Prior to that, she was a consultant for numerous technology start-ups and led business development at telecom and enterprise software companies. Roni holds an LLB degree, magna cum laude, from Tel Aviv University and an MBA from INSEAD. She is also a published author.
T205 Activity-Based Learning in a Virtual Environment
2:00 PM - 2:45 PM Thursday, March 23
Expo Hall: Tools and Tech Stage
As more corporations adopt virtual training, the challenge of how to keep participants actively engaged and learning continues to grow. Technology drives these virtual sessions and can inhibit or advance learning based on the tools offered, the instructors’ knowledge of the technology, and their desire to offer more than a lecture-based program. Until recently, technology allowed only a one-dimensional approach to virtual training; now, technology has expanded virtual learning capabilities beyond what can be accomplished in traditional classroom settings. Explore the possibilities of conducting virtual learning sessions that are activity-based and focused on the learning environment.
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Ginger Ackerman
Vice President of Sales & Marketing
Jigsaw
Ginger Ackerman is a vice president of sales and marketing for Jigsaw. She has over 30 years’ experience in the healthcare technology sales industry, including roles in sales, marketing, business development, administration, and operations. Her sales teams consistently exceed their goals, and she ensures quality customer service by identifying customers’ needs and matching them to specific solutions. Ginger’s experience ranges from working with smaller organizations to leading sales and marketing teams for large companies such as Caremark International, NDCHealth, RPM, and CareMedic. She is also an entrepreneur, having been involved in starting several companies and leading their growth through sales and marketing.
ECO712 A Culture of Learning for Performance Excellence
2:30 PM - 3:30 PM Thursday, March 23
Palm 3
Growth, attrition, and change in the fast-paced, deadline-driven work environment all pose challenges for staff development, and relying solely on formal training efforts is no longer realistic. Given these challenges, how can an organization support development for staff in a fiscally responsible and effective manner? What technologies and strategies can help support this learning, as well as knowledge creation and transfer among staff?
In this session, you’ll explore a model that has been successfully used at the University of Wisconsin–Platteville to support a culture of learning for performance excellence and encourage a growth mindset among staff. You’ll learn about the strategies the team applied to overcome common obstacles to learning and development and to improve knowledge creation and transfer. You’ll find out about the challenges, successes, and lessons learned throughout their process of developing and implementing this model, and you’ll explore the technology they used to support knowledge management efforts on a shoestring budget. This session will give you the steps and best practices you’ll need to inspire a culture of learning at your own organization.
In this session, you will learn:
- About the challenges of staff development in a fast-paced, dynamic work environment
- About the model the University of Wisconsin–Platteville used to support a culture of learning and a growth mindset
- Tips for developing a culture of learning, including strategic timing, effective knowledge sharing, and fiscally responsible talent development efforts
- Strategies and methods you can use to overcome obstacles to learning and development
- About technology tools you can use to support knowledge management
Audience:
Novice to intermediate managers,
directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Microsoft Office 365, Plone, Intervals,
Knowledgebase, Oracle PeopleSoft, Brightspace by D2L, Kaltura, Blackboard
Collaborate, and Skype for Business.
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Danielle Bonin
Divisional Personnel & Training Generalist
University of Wisconsin–Platteville
Danielle Bonin is a divisional personnel and training generalist at the University of Wisconsin–Platteville. Her previous roles included store management and human resource coordination in the retail industry and branch management in the staffing industry. She joined the Distance Learning Center team in 2015 and is responsible for overseeing all aspects of the human resource function in alternative delivery systems and providing guidance, recommendations, and best practices. Danielle serves as a liaison with the university’s human resource office to ensure division compliance with policies and procedures. She also serves as the vice president of the Tri-County Human Resource Association (TCHRA).
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Julie Hewitt
Faculty Development, Research, and Assessment
University of Wisconsin–Platteville
Julie Hewitt’s work focuses on leadership in research, assessment, and faculty development in the Distance Learning Center at the University of Wisconsin¬–Platteville. Her research interests include faculty development, teaching and learning, assessment, and technology. Before UW–Platteville, Julie served as a dean of student services and an academic program director, and she taught online and a face-to-face instruction. She has also worked in the corporate world as a business and training systems analyst for a large aerospace company, and in K-12 public education as a secondary education teacher and district technology coordinator.
ECO713 Building Effective Mobile Performance Support
2:30 PM - 3:30 PM Thursday, March 23
Edelweiss
Enterprise employees need critical information on the job at the time of need. How do today’s learning professionals leverage mobile technology and deliver the right content to the right users at the right time? They have to take into account the complete user experience, including user context, device capabilities and limitations, mobile interface design, and more. How do all of these variables translate into effective mobile performance support?
In this session, you will learn a foundational strategy and guidelines for effective performance support in the digital age. Binders, printed product bulletins, and laminated sheets are being replaced by mobile technologies, including hands-free devices such as watches and smart glasses. You will examine how user-centered design can produce training deliverables that resonate with users and can greatly affect performance support requirements. The session will also explore new technologies and design disciplines such as industrial design and deep learning. You will learn about real-world case studies in sales and retail performance support and the lessons learned.
In this session, you will learn:
- About the essential principles needed for effective performance support
- Why mobile technology allows for unprecedented performance support
- How to analyze and evaluate a target audience for strong user experiences
- How the environment affects the user experience, and how to design for the right context
Audience:
Novice designers, developers,
project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.). Attendees must have a willingness to change existing
processes and habits and to embrace new technologies and realities about today’s
learners.
Technology
discussed in this session:
Cloud-based prototyping solutions and mobile
application rapid development softwares.
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Scott McCormick
CEO
Emergent Enterprise
Scott McCormick is a national speaker, CEO, editor and writer. In a 30+ year career he has helped launched three companies including his current business, Emergent Enterprise. He has spoken at ATD CETS Showcase, Learnaplaooza, Augmented World Expo, LiveWorx, Realities360,, and XR Immersive Enterprise 2020. Scott speaks and consults on topics such as emergent technology adoption strategy and user experience and is editor of emergent-enterprise.com, the tech news and insight website. He was featured in the 2019 eBook, What is Augmented Reality? and has delivered strategy webinars and onsite presentations to leaders in healthcare, manufacturing, hospitality, and consulting.
ECO714 Speed to Relevance: Measuring the Success of a Learning Ecosystem
2:30 PM - 3:30 PM Thursday, March 23
Magnolia
When Nielsen took on the task of investing in a learning ecosystem, the team wanted to do more than just launch it; they also wanted to know whether it was effective. But how would they measure the success of this new approach? User research told them the key was that people wanted to find what they needed quickly, and if they didn’t know what they needed, the system should direct them to the right content. So with the metric of success decided, the next challenge was how to measure it.
In this case study session, you’ll learn how to measure the success of any learning ecosystem through Nielsen’s journey. You’ll find out more about how the team tracked the results they were aiming for through “speed to relevance”—a metric that measures the time it takes a user to find relevant learning content. You’ll uncover how this metric was calculated automatically by the system, as well as what it told the team about their learning ecosystem. You’ll also learn about solutions Nielsen put in place to improve the average speed to relevance by 70 percent.
In this session, you will learn:
- Techniques for improving the usability of a learning ecosystem
- How to use the “speed to relevance” metric to measure the success of the learning ecosystem
- How Nielsen improved its average speed to relevance by 70 percent
- How to create the speed to relevance metric
Audience:
Intermediate to advanced designers, developers, managers, directors,
and senior leaders (VP, CLO, executive, etc.).
Technology discussed
in this session:
Learning ecosystem.
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Adam Weisblatt
Owner
Blank Page Learning
Adam Weisblatt is a learning strategist with a passion for creating learner-centered experiences and business-centered learning systems and processes. He is the founder of Blank Page Learning, which helps companies develop strategies integrating learning technologies to open the doors of new ideas and break down the barriers to learning. Adam has 20 years of experience in all aspects of workplace learning and implementing global enterprise-wide projects. He has been an instructor, eLearning designer, and programmer, as well as a performance artist, puppeteer, and cartoonist.
ECO715 Resilience: The Future of Performance Support
2:30 PM - 3:30 PM Thursday, March 23
Fuschia/Gardenia
The world is at a tipping point: Technology connects people, social approaches build community, and the “social age” drives ever more change. But what if people can’t cope? Failure is seen at an individual, organizational, and technical level. How can people become resilient and truly socially dynamic, fully adapted to face the ever more diverse and disruptive challenges they face?
In this session, you’ll explore how emergent technologies such as artificial intelligence (AI), machine learning, and semantic engines will intersect with evolved social approaches to learning and leadership to create more resilience in the system. You’ll also be introduced to the notion of buffering, which is an approach to avoid catastrophic failure, and is where organizations should be looking in the next three to five years. This session will be of interest to those with an eye on the future, willing to explore possible future states and to help their organization make wise choices around technologies and approaches.
In this session, you will learn:
- About the notion of resilience and its importance for organizations in the social age
- What it means to be socially dynamic
- Ways to face new challenges in the social age
- How emergent technologies may interact with social approaches to learning and leadership
- About approaches to avoid catastrophic failure
Audience:
Intermediate to advanced designers, managers, directors, and
senior leaders (VP, CLO, executive, etc.). Participants should have curiosity
and a willingness to engage in conversation.
Technology discussed in this session:
Wearables, geolocated technologies (beacons,
adaptive and co-created systems, e.g., Waze), augmented technologies, and
conversational channels (Yammer, etc.).
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Julian Stodd
Author and Founder
Sea Salt Learning
Julian Stodd is an author and founder of Sea Salt Learning, a global learning consultancy helping organizations adapt and thrive in the social age. Much of his consultancy work is around the need for social leadership, the design of scaffolded social learning, planning for organizational change, and the impacts of social collaborative technology. Julian comes from an academic background in communication theory, psychology and neurophysiology, learning design, educational psychology, museum education, and philosophy. He is a proud global mentor with the Cherie Blair Foundation for Women, and a Trustee of Drake Music, a charity that works to break down disabling barriers to music through education and research. He was awarded the Learning Performance Institute’s Colin Corder Award for Services to Learning in 2016. He has written 10 books, including The Social Leadership Handbook, Exploring the World of Social Learning, and A Mindset for Mobile Learning.
LS701 Neuroscience and Learning: What the Research Really Says!
2:30 PM - 3:30 PM Thursday, March 23
International Center
Neuroscience is one of the hottest topics in training and education, so it’s no surprise if you’re drawn to this research as a source of wisdom for your learning designs. Yet despite its promise, neuroscience is a fairly young field. Questions remain. Are neuroscience findings valid? Are they relevant to learning design? Are they useful?
In this session, you’ll take a closer look at the research on neuroscience and what it actually shows (or doesn’t show) about how people learn. You’ll debunk myths, pinpoint misconceptions, and get practical advice for how to approach neuroscience recommendations. The session will utilize challenge questions, research briefs, guided discussions, and opportunities for practical reflection to enable a deep and informed review of the latest neuroscience research revelations.
In this session, you will learn:
- What the research says about neuroscience and learning
- What the research says about neuroscience beliefs
- How to approach neuroscience findings from a practical perspective
- What other sources of learning research are of critical importance
Audience:
Novice to intermediate designers, developers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Will Thalheimer
Founder
Work-Learning Research
Will Thalheimer, PhD, MBA, is a world-renowned speaker, writer, researcher, and consultant focused on research-based best practices for learning design, learning evaluation, and presentation design. Will wrote the award-winning book Performance-Focused Learner Surveys (second edition); created LTEM, the Learning-Transfer Evaluation Model, the Presentation Science Workshop, and co-created the eLearning Manifesto. Will has the honor of being a Learning Guild Master.
LS702 You Decided to Be a Freelancer. Now What Do You Do?
2:30 PM - 3:30 PM Thursday, March 23
Poinsettia/Quince
Outsourcing of T&D is becoming more frequent, providing a large gap for freelancers to fill. But deciding to move to freelancing means you’ll need to find answers to a wide range of business concerns that you likely never had to worry about as an employee. What kind of business should you establish? How can you thrive in a competitive landscape? What do you need to put in place to protect both your new business and yourself?
In this session, you’ll learn the core concepts that every freelancer should know as they begin their new business. You’ll find out the basics of selecting the type of business to form and the business insurance you should consider when you get started. You’ll explore the kinds of work you can take on by looking at the pros and cons of direct and subcontract-type work. You’ll also discover why a webpage and a portfolio are vital to your ability to market your services.
In this session, you will learn:
- About the two types of freelance work and the pros and cons of each type
- About the three types of insurance you should consider having as a freelancer and what each type covers
- Why you should register as a business, and about the different types of businesses you may register as
- About the benefits of creating your business webpage and portfolio
Audience:
Novice to intermediate designers and developers.
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Michelle Jackson
CEO
Tilak Learning Group
Michelle Jackson has over 30 years' work experience in talent development, working in both higher education and corporate environments. She founded Tilak Learning Group in 2012. As an experienced instructional designer and developer, she understands the importance of identifying the expected outcomes in knowledge, behavior, and attitude that must be attained to effect change within an organization. Michelle has a master's degree in international and intercultural management with a focus on training and education; is a Certified Professional in Talent Development (CPTD); and has spoken at various regional and national conferences.
LS703 How Comcast Rethought Onboarding to Drive Performance and Retention: A Case Study
2:30 PM - 3:30 PM Thursday, March 23
Hibiscus/Iris
Imagine leading a national division that’s hiring hundreds of people a year. You have a structured onboarding program and the jobs are attractive, but there are high levels of attrition and the onboarding program is being applied inconsistently. Local managers are also inconsistent in how they take responsibility for onboarding their new hires and say they’re too busy to change. How do you shift what you’re doing to make your onboarding more effective and help retain new employees?
In this session, you’ll explore the options Comcast and Prosell Learning considered in this very situation, and the components that came together to provide a successful solution to their challenges of distance, distribution, and accountability. You’ll learn more about how they leveraged technology to provide a 24/7 accessible platform for learning materials, alongside a mentorship program that gave new hires check-ins, feedback, and support. You’ll also find out how they solved for the technical challenges of deploying new technology, as well as the company culture hurdle of defining and getting buy-in to new levels of measured accountability.
In this session, you will learn:
- How new mobile technologies can provide targeted and convenient learning moments
- How managing change is an integral part of new initiatives
- That local leadership coaching activities can elevate performance and accountability
- How mobile technologies can work alongside an LMS and other enterprise technology to provide a nimble learning experience
- How collaboration and learning support can deliver higher performance than solely self-directed solutions
Audience:
Novice to advanced, designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Web app, SaaS, and performance support
technology.
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Guy Sellwood
VP, Americas
Prosell Learning
Guy Sellwood, the VP of Americas at Prosell Learning, has over 25 years of performance improvement consulting experience, working with global organizations such as Avis, Dell, PayPal, and Xerox. More recently he has been involved with the development of an onboarding web app to accelerate the performance of salespeople and deliver reduced attrition and higher recruitment ROI for clients. Guy is passionate about active and blended workplace development being the key to sustaining high performance.
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Dave Barone
VP, Business Services College
Comcast
Dave Barone, the VP of Comcast University Business Services College, leads a team of instructional designers and in-field facilitators. He has been instrumental in developing onboarding programs for Comcast’s business services organization, which has grown to over $5 billion in sales revenue in less than 10 years. More recently he has partnered with Prosell Learning to develop an onboarding web app to accelerate the speed to performance of Comcast’s sales, technical operations, and care organizations.
LS704 Building Your Learning Strategy from Scratch
2:30 PM - 3:30 PM Thursday, March 23
Camellia/Dogwood
Building an effective and efficient learning strategy for your organization is a complex undertaking. That’s why it can be extremely difficult to know where to start, particularly if you’re creating a brand-new approach. What resources do you need, and how should you prioritize which goals and challenges to go after first?
In this session, you’ll learn how to navigate the massive amount of data and ecisions needed to build an organization-wide learning strategy from scratch. Using a three-phase process, you’ll explore how to understand the greater context of your organization, how to unearth the hidden pain points your organization may not even know it has, and how to build a logical and affordable approach to address both the urgent needs and the long-term vision of your organization.
In this session, you will learn:
- How to survey stakeholders to get a realistic view of the organization
- How to align your learning strategy to organization goals
- How to prioritize the projects your team will pursue for the most meaningful results
- How to share and discuss the challenges—and innovative solutions—of implementing learning strategy
Audience:
Intermediate to advanced managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Irene Boland
Director, Performance Improvement & Training
Learning Development Institute
Irene Boland, the director of performance improvement and training for the Learning Development Institute, partners with people and organizations to solve performance issues, maximize the use of resources, eliminate waste, improve efficiency, and improve profitability. Irene received her PhD in education, specialization in instructional design in 2009. She has been working with Fortune 500 and Global 1000 learning and talent development clients for over 15 years. Additionally, Irene’s research interests focus on the intersection of learning and technology—determining the extent to which emerging technologies can be proven effective.
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John Taylor
Director, Operations Learning
Ventura Foods
John Taylor, a director of operations learning at Ventura Foods, has over 20 years of experience as a plant leader for food manufacturing companies. In his role, John is informed by his background developing individuals and building teams at the front line of manufacturing. He assesses company-wide learning needs while also aligning all learning to organization-wide growth goals. John also has experience with creating a learning function and strategy from scratch.
LS705 Ten Cool Tools to Support Learning
2:30 PM - 3:30 PM Thursday, March 23
International North
As technology changes day-to-day life, it is fascinating to imagine what the future will bring. For L&D professionals, however, it’s very hard to keep up the pace. What technology will be trending and will change the way people live and learn, and what technology will be nothing but hype? Has augmented reality really disrupted learning? And how about virtual reality and wearable tech?
This session will discuss some of the latest technologies by exploring some really cool free or inexpensive tools and apps that can be used as learning amplifiers. Those tools and apps could change the way L&D supports learning and can have an impact on your employees. After this session, you will be on top of the latest trends and technologies, and you’ll see the benefits of adopting those tools as a verified learning partner.
In this session, you will learn:
- About the latest tech trends for learning
- About 10 free or inexpensive tools
- About the benefits of technology for performance
- How to embrace technology as a learning partner
Audience:
Novice to intermediate developers, project managers, and managers.
Technology
discussed in this session:
Wearable tech, augmented reality, virtual
reality, and iBeacons.
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Mathias Vermeulen
Founder
Winston Wolfe
Mathias Vermeulen, the owner of Winston Wolfe Innovative HR Solutions, has an eight-year track record in L&D and HR management. He received Belgian Learning & Development Awards in 2010 & 2011 and a nomination for 2013. Topics for the 2011 & 2013 awards were in the game-based learning and gamification domain.
LS706 Best Practices for Leveraging Instructional Video
2:30 PM - 3:30 PM Thursday, March 23
Palm 4
Web video is seeing massive growth, and learners are not only consuming video but also making it. The literature indicates that there is an abundance of both underuse and overuse of videos in learning environments. Long, not engaging, and ill-prepared videos are very common.
In this session, you will learn about implementation strategies that have been effective for embedding video into the learning environment, based on sound learning and cognitive theories, using researched data and best practices from professionals. You will explore specific findings about best practices such as length of a video, how to best use captions, and which types of video to use for education and training. The answers can greatly help instructors, training professionals, administrators, instructional designers, and students in determining the best use of instructional video.
In this session, you will learn:
- How people can learn better and faster with video
- How cognitive load can be reduced through video
- How multimedia theory can be used for video production
- How video can enhance a teacher’s presence
- How video captions can help reinforce content
Audience:
Novice to advanced designers and developers.
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Carlos da Cruz Alves
Manager, Course Production
Royal Roads University
Carlos da Cruz Alves is a course production manager at Royal Roads University. He is responsible for leading the efficient management and operations of course production and course technical support for all credit courses delivered through the LMS. Carlos has co-developed more than 1,000 online courses. He is finishing a master of arts in learning and technology and is an ITIL Foundation Certified Professional. Carlos has also studied digital audio workstations at Full Sail University, electronics and systems engineering at the Federal University of Rio de Janeiro, and computer systems technology at Camosun College. He speaks English, Portuguese, and Spanish.
LS707 Using Augmented Reality at Coca-Cola Beverages - Florida
2:30 PM - 3:30 PM Thursday, March 23
International South
It is every company’s goal to have an onboarding experience that gets new employees up to speed quickly and helps them truly understand the company’s brand. When a team at Coca-Cola Beverages Florida looked at what they could do to innovate their onboarding and make it more effective, one new technology came to mind: augmented reality (AR). AR can create immersive experiences and let people add new layers of content to the world around them. Could it also work to help new hires become contributing team members as quickly as possible?
In this session, you’ll learn more about Coca-Cola’s experience with AR technology in its onboarding while also building strategies for leveraging this technology in your own training and performance support projects. Using apps available on your phone, you’ll be able to experience a portion of the Coca-Cola onboarding experience firsthand. You’ll then explore the lessons learned from the development of this project, get tips for how AR could enhance training at your own organization, and find out what tools you might want to start developing with.
In this session, you will learn:
- How you can use AR apps to enhance training experiences
- How Coca-Cola Beverages Florida has used AR apps in its own new-hire training
- What the challenges and opportunities are for incorporating AR into L&D projects
- What tools are available for people new to developing AR content
Audience:
Novice to intermediate designers, developers, managers, directors,
and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Augmented reality apps such as Aurasma, Layar,
and Blippar.
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Nick Elkins
Senior Manager, L&D Architect
PwC
Nick Elkins is an innovative learning leader with PwC's Learning Architecture group. He designs solutions for important firm initiatives, meets the goals of the business, and advocates for the learners. Nick has been in L&D for nearly 15 years and has served as a developer, instructional designer, and project manager for award-winning solutions. Nick is a past president of the ATD Florida Suncoast Chapter and regularly presents at national L&D conferences.
LS708 Mobile Learning Project Management: A Case Study
2:30 PM - 3:30 PM Thursday, March 23
Narcissus/Orange Blossom
You’re finally getting started on managing your first mobile learning project. While mobile is new to you, you’ve managed many successful eLearning projects in the past. How different could it be? Well, as it turns out, quite a bit. There are a number of key differences and several new land mines that you’ll need to avoid. So where do you start, and what process do you need to follow to successfully build your first mobile learning project?
In this session, you’ll look at the project management steps involved in developing a mobile learning project, using a real case study as an example of what to do and what not to do. You’ll not only hear the story of this project, but also get to examine a sample mobile learning project plan that includes the documents and templates that can make this process run smoothly, including front-end analysis, specifications documents, budgets, a change management plan, a development plan, an implementation plan, and a project evaluation. You’ll leave this session prepared for the unique challenges of mobile learning project management.
In this session, you will learn:
- About project management considerations for a successful mobile learning development project
- How to transition the project to a delivery and deployment team
- How to frame and pitch a mobile learning and/or app business strategy
- What elements and requirements you should include to make a successful business case for mobile
- Best practices for implementing mobile learning
Audience:
Novice to intermediate designers,
project managers, and managers.
Technology
discussed in this session:
Project management tools and developer review
tools.
LS709 NPS Common Learning Portal: Successes and Challenges in Our First Year
2:30 PM - 3:30 PM Thursday, March 23
Kahili/Lily
Last year, the US National Park Service (NPS) gave a presentation at Learning Solutions Conference regarding its newly designed Common Learning Portal (CLP), which provides integrated access to formal learning, informal learning, and social learning materials via an intuitive interface. The CLP has now been deployed.
This session presents an overview of the portal implementation and the successes and challenges with the CLP since it was deployed. Speakers will share details on adoption metrics and discuss plans moving forward to incorporate xAPI and other new functionality. The session will also provide background on how NPS drove adoption and education for the CLP and the important role that change management played as part of this effort. This detailed case study focuses on the design, build, operations, and enhancements of this cutting-edge learning system.
In this session, you will learn:
- About the entire “design, build, populate, maintain, enhance” effort for this cutting-edge tool
- The best practices and lessons learned regarding the design and deployment of the learning portal
- How NPS is using this technology to integrate formal, informal, and social learning materials
- How the CLP is leveraging social learning via communities of practice and “people search” functionality
Audience:
Novice and intermediate designers, project managers, managers,
directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Open-source technology (WordPress) and cloud
hosting. The CLP interfaces with a series of additional systems, including the
NPS LMS and third-party sites and systems.
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Dale Carpenter
Distance Learning Program Manager
National Park Service
Dale Carpenter, a distance learning program manager for the National Park Service (NPS), has been developing eLearning courses for over 20 years. Dale has been designing and developing online training since 1994. His current focus is on the integration of lightweight nano-learning particle components and the associated learning ecosystems that support the fusion of formal and informal learning, and can be utilized on all device types, including smartphones and tablets. Since joining the NPS, Dale has been leading the development of a learning ecosystem with a common learning portal, which combines formal, informal, and social learning communities.
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Zach Wahl
Founder/president
Enterprise Knowledge
Zach Wahl is the founder and president of Enterprise Knowledge, which focuses on the delivery of innovative knowledge and information management solutions. Zach is an expert on the topics of taxonomy design, knowledge management, and information governance. He focuses on the design and deployment of information management technologies and systems, including portals, collaboration tools, learning management systems, and other social computing solutions. In addition, he’s designed his own series of workshops on the topics of information management system best practices, taxonomy design, and eGovernance. Zach has managed the deployment of over 70 information management systems in both the public and private sectors.
LS710 BYOL: Creative Movement—Transitions, Animations, and Motion in Storyline
2:30 PM - 3:30 PM Thursday, March 23
Azalea/Begonia
Animation and movement can be key features that help the learner pay attention to what’s important on the screen. When done well, motion and animation can be effective tools to leverage; but when done poorly, they are a waste of development time and a distraction to the learner.
In this session, you’ll tap into the latest techniques in Articulate Storyline for creating movement that matters, building a foundation for simple movement up to more extravagant gaming. You’ll explore some of the lesser-known uses for transitions and animations, including using the “push transition” effectively and designing animations within states. This session will also introduce two new Storyline 360 animation features: “orient shape to path” and “object intersection” triggers.
In this session, you will learn:
- How to build a variety of animations, transitions, and motion paths
- How to use triggers to control motions
- How to use motion to trigger other events in Storyline
- About some of the lesser-known and creative animation and motion features
Audience:
Intermediate
to advanced designers and developers.
Technology discussed in this session:
Articulate Storyline 360.
Technology required:
Laptop running Articulate
Storyline 360.
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Ron Price
Chief Learning Officer
Yukon Learning
Ron Price has over 35 years of experience in organizational effectiveness, leadership coaching, instructional design, spiritual development, and experiential learning. His unique background has allowed him to support a wide range of customers, from schools like Duke University and Harvard Business School to multinational corporations like Sanofi, Amazon, BP, and Pepsico. In 2002, Ron founded a consulting firm and challenge course devoted to increasing organizational performance while developing authenticity and integrity. After joining Yukon, Ron worked closely with the Articulate team to design the certified training programs for the Articulate tools. He is a Guild Master.
LS711 BYOL: Ready-to-Use Activities for Engaging Virtual Training
2:30 PM - 3:30 PM Thursday, March 23
Palm 5
Virtual training participants notoriously multitask during live online sessions, which means they miss out on learning opportunities. In addition, there is a common misconception that an online presentation is the same thing as virtual training—it’s not. So virtual classroom designers and facilitators struggle to capture the attention of their audience and keep participants engaged throughout a session so that learning transfer can occur.
In this session, you will learn specific ideas for interactivity and engagement in virtual training sessions. You will learn activity ideas in five categories: openers, games, technical topics, interpersonal skills, and closers. The session will start with activity ideas that begin before a virtual class, in order to set the stage for success. You will learn a successful design process to use when creating virtual classroom activities. You will also learn how to creatively use common virtual classroom tools to engage online participants and learn many activity ideas that you can immediately use.
In this session, you will learn:
- How to open your virtual classes with activities that immediately engage attendees
- How to increase participant interaction using six common platform tools
- How to apply three key questions to classroom activities when converting them to virtual
- At least 10 new ideas for delivering content in the online classroom
Audience:
Novice to advanced designers.
Technology
discussed in this session:
Adobe Connect. Platform-agnostic strategies will also be
discussed.
Participant
technology requirements:
Laptop running a web browser that can connect to Adobe Connect, or
a mobile device with the Adobe Connect app.
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Cindy Huggett
Principal Consultant
Cindy Huggett Consulting
As a leading industry expert and 20+ year pioneer of virtual training, Cindy Huggett, CPTD, has vast experience delivering engaging learning solutions via the virtual and hybrid classroom. She's the author of six acclaimed books on the subject, including The Facilitator's Guide to Immersive, Blended and Hybrid Learning. She is a past member of the ATD global board of directors and was one of the first to earn the Certified Professional in Learning and Performance (CPLP now CPTD) credential. She holds a master's degree from the University of Pittsburgh and was a Triangle Business Journal 30- Under-30 Award Winner.
ECO812 That’s a Wrap! Contextualizing Curated Content
4:00 PM - 5:00 PM Thursday, March 23
Fuschia/Gardenia
Content curation is all the rage, but what does it mean, really? There are different types of curation strategies that work differently in different organizations. The strategy you adopt affects scoping of your design and development work. It also affects the level of effort required to contextualize it to your learners so that it is relevant and meaningful to them and changes their performance, in their role, in your company.
In this session, you will explore how content curation can become a part of the entire performance improvement picture. You will see how to present content curation as a meaningful part of the learning portfolio, and you will learn the approaches that have worked so you can immediately take them back and apply them in your workplace.
In this session, you will learn:
- How to describe the different types of curated content, internal and external, and how the type of content will drive how you can use it
- How to apply a simplified model for assessing how curated content fits into your overall learning strategy
- How to scope the design and development work when using curated content to make it relevant in your organization
- How to explain research and citation etiquette, legal considerations for using curated content as part of your learning plans
- How to identify strategies for contextualizing curated content for your organization
Audience:
Novice to advanced designers, developers, project managers, managers, and directors.
Technology discussed in this session:
SharePoint and sites with public domain content, including YouTube, SlideShare, Creative Commons, and others.
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Ann Rollins
VP, Custom Solutions and Chief Solutions Architect
The Ken Blanchard Companies
Ann Rollins is a modern learning champion with nearly 30 years of industry experience helping form and execute learning and leadership development strategy for Fortune and Global 500 companies. Unintimidated by global scale, she always has her eyes on the technology horizon and helps clients consider how the technology in our hands outside of work today may have a place inside the learning ecosystem tomorrow. She takes a practical, design thinking approach to support clients as they transform what leadership development (and learning in general) happens in their organizations, and help drive plans to innovate to prepare for what's next.
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Myra Roldan
Program Manager, Technical Curriculum
Amazon Web Services
Myra is an L&D thought leader who brings a unique mix of technical, business, and adult education expertise to the game. She is a TEDx speaker, author, and technical designer who has won awards for her learning designs. Her superpower is her natural ability to make complex technical subjects easy to understand by breaking them down in a way that makes it easy to consume and move forward with action. She strives to evoke transformation by doing her part to decolonize technology. Myra works at Amazon and she has earned a Bachelor of Computer Science, MSEd, and an MBA.
ECO813 Creating a Culture of Learning: Socializing Your L&D Department
4:00 PM - 5:00 PM Thursday, March 23
International South
You create and develop rich content for your organization, but learners often don't engage with learning and development unless it’s assigned in a specific learning plan. This lack of awareness can hinder cultivating and creating a culture of learning.
In this session, you will learn how to socialize your learning and development content using social media, thought leadership, and content marketing. The session will cover various ways you can use social tools to build engagement and use of learning content. You will also look closer at how to market your L&D department and content through a monthly communication platform.
In this session, you will learn:
- How to use social media to engage your audience
- How to distribute a monthly communication platform
- How to socialize your learning department in any industry
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Mobile phones, laptops, Microsoft Sway, Canva, Snapchat, Instagram, Articulate Storyline 2, and GoAnimate.
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Katie Smith
Learning and Development Facilitator
Catalina
Katie Smith, a learning and development facilitator with Catalina, is an experienced instructor and curriculum developer. Katie has created some of Catalina’s most successful modules and sessions, which get people out of their seats and thinking outside of the box. She has been integral to socializing Catalina’s learning and development initiatives across the globe.
ECO814 A Low-Cost Performance Support System for Retail Users
4:00 PM - 5:00 PM Thursday, March 23
Magnolia
The busy nature of the retail setting makes it a challenge to find ways to extend learning beyond formal training. While this time crunch is real, there’s also a real benefit in being able provide ongoing support for newly learned skills, as this practice and reinforcement can allow people to master new skills faster and with more accuracy. So how do you balance this with the constraints of a busy environment like retail? The solution is one that can seamlessly blend into people’s job responsibilities, providing the guidance they need at the moment they need it—performance support.
In this case-study session, you’ll take a closer look at how Sears Holdings Corporation effectively developed and launched a low-cost performance support system into their retail organization. You'll learn about the development side of this project, including how they were able to create a budget-friendly performance support solution. You’ll then explore how its ultimate solution was integrated into its associates' work interface, providing them with quick, just-in-time access to performance support information. Finally, you'll see how they measured the business impact of this project, including through tracking patterns in usage reviews, reduced upfront training time, and decreases in error rates. You’ll walk away with a deeper understanding of how performance support can work in the real world and ideas for how you can begin to craft your own performace support solution.
In this session, you will learn:
- How Sears Holdings Corporation determined the key components that needed to be a part of its performance support system
- What to consider when developing a cost-effective approach to performance support
- How to allow for continued content updates to your performance support solution
- Options for measuring the business impact of performance support
Audience:
Novice and intermediate designers, developers, managers, directors,
and senior leaders (VPs, CLOs, executives, etc.).
Technology
discussed in this session:
POS performance support system.
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Kangmei Yang
Director of Learning Technologies
Sears Holdings Corporation
Kangmei Yang is the director of learning technologies for the Sears Holdings Corporation. Kangmei has more than 20 years of experience in analyzing, designing, developing, and implementing eLearning and other types of training solutions. Prior to her current role, she worked as a courseware developer and instructional designer and managed curriculum design and delivery; she was also in charge of learning technologies teams. She holds a master’s degree in instructional design and technology and a PhD in a different field, and has won a number of awards, including the John Grenzebach Research Award from CASE for Outstanding Doctoral Dissertation, the EMMA Award, and the Brandon Hall of Fame Gold Medal Award for eLearning courseware.
ECO815 Your Secret Weapon for Improving Sales: Performance Support!
4:00 PM - 5:00 PM Thursday, March 23
Hibiscus/Iris
Sales employees are successful only if they have time to sell and, more importantly, can complete the process to close the deal. But it takes a long time to get a new salesperson up to speed on a company’s sales procedures, applications, forms, deadlines, and more, and during this process it can often feel to them like drinking from the information firehose. How can we help them quickly get the information they need to do their job well while also preventing them from being overwhelmed by content?
In this session, you’ll explore a powerful tool for addressing this dilemma and improving sales: performance support. You’ll look at how, by implementing performance support, you can walk your salespeople through every step in the company’s process, provide a single source of truth for them to get everything they need to do their job, and ultimately help deliver the signed deal.
In this session, you will learn:
- How performance support can decrease training time for new sales hires while also reducing errors
- How performance support can reduce questions from new hires on policies, systems, etc.
- How to use this solution to provide a single source of information for new and experienced sales reps and ensure consistency
- How to design your performance support solution to provide the right information at the right time
Audience:
Novice to intermediate designers, managers,
directors, and senior leaders (VP, CLO, executive, etc.).
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Stephen Pappas
Senior Vice President
Panviva
Stephen Pappas, the senior vice president of Panviva, Inc., manages all aspects of Panviva’s North American operations. Stephen, who has more than 20 years’ experience in enterprise software sales and operations, previously served as a director of international sales with Harte-Hanks Trillium Software, where he took their enterprise data management offering to 54 countries by establishing reseller partnerships and regional sales offices. Other roles have included executive vice president of a SaaS software start-up and director of sales and business development at PageFlex.
LS801 Shifting from Creation to Curation
4:00 PM - 5:00 PM Thursday, March 23
International North
It has been a bit of an uphill battle for clients and learning professionals to make the shift from content creation to curation. You should always be looking to see what exists before you get into creating or customizing new instruction.
In this session, you will learn how to navigate the shift from mostly creation to mostly curation from an instructional design, stakeholder, and learner perspective. The session will provide solutions to questions such as: How do people learn from simply viewing a video or reading an article? What if you need a customized approach for learners’ specific needs? Is curated content a fit for everyone? And if most of the content provided is curated, what will be customized?
In this session, you will learn:
- How to shift to a curation mindset
- How to start a design with curation in mind
- How to integrate curation with creation effectively
- How to address common misunderstandings and myths about curation
- How to address concerns of IDs, stakeholders, and learners when it comes to curating vs. creating
Audience:
Novice to advanced designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Degreed, River, Learner Community, and possibly Mobile
Coach.
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Gina Ann Richter
Sr. ID Strategist
Conduent Learning
Gina Ann Richter is a senior instructional design strategist with Conduent Learning. A curious lifelong learner, Gina is action-oriented and has a good imagination, an inquiring intellect, ingrained ethics, and a desire to excel. She holds a PhD and has nearly 20 years of experience strategizing, consulting, managing, and designing effective and instructionally efficient learning experiences. These include the use of blended, virtual classroom (asynchronous/synchronous), curation, learning ecosystems, a 70:20:10 structure, collaborative, virtual, and self-paced asynchronous eLearning within corporate settings. She has also designed, developed, and delivered bachelor’s, master’s, and doctoral degree–level courses for several academic institutions.
LS802 Collaborative Instructional Design in a Virtual Environment
4:00 PM - 5:00 PM Thursday, March 23
Poinsettia/Quince
The benefits of collaboration are well known, and today the tools available to extend collaborative efforts across time and space (geography) are plentiful. However, merely having collaborative platforms doesn’t necessarily mean collaboration will happen.
This session will discuss successful, rapid learning design collaboration in a virtual remote work world. It will focus on roles, tools, and communication to leverage design capabilities to rapidly develop virtual learning aids and performance support. Examples of projects at various stages of development may be shared during this session (from storyboard to launch) to illustrate the process while discussing best practices. This session will explore collaborative instructional design in a virtual environment—specifically, how instructional design teams can work collaboratively while members are in geographically separate locations.
In this session, you will learn:
- About various communication tools that are advantageous to remote teams
- About best practices for remote collaboration
- About pitfalls to be avoided during remote collaboration
- Why clear delineation of tasks and roles is critical to project success
- About the benefits of remote collaboration
Audience:
Novice to advanced designers, developers, project managers, and
managers.
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Gretchen Luongo
Instructional Designer (eLearning)
US Army
Gretchen Luongo is an instructional designer of eLearning for the US Army, and has worked for the Army for over 15 years. She has been a senior web-based instructional designer for the Army School for Family and MWR for nearly a decade, during which time she has worked remotely from a home office. During this time, Gretchen developed 14 eLearning courses, participated in a pioneer virtual training project team, and developed interagency partnerships between the US Navy and Army, sharing training resources to benefit both. She holds a bachelor of fine arts degree from the University of New Hampshire.
Kimberly Rodrigues
Instructional Designer
US Army
Kimberly Rodrigues is an instructional designer for the US Army, and has worked for the Army School for Family and MWR (SFMWR) for over a decade. In this role, she has developed over 16 eLearning courses and has hosted and taught blocks of instruction for virtual and classroom courses. Kim has cultivated partnerships with the Marine Corps and Army Installation Management Directorates to share eLearning resources and learning management system (LMS) capabilities to capitalize on SCORM. She also oversees the SFMWR contracts administration and execution of the annual budget. Kim holds a master’s degree in business administration from Nichols College.
LS803 LearniGo with the Flow: An Exercise in Motivation with Gamification Design
4:00 PM - 5:00 PM Thursday, March 23
Palm 4
Keeping employees engaged isn’t easy, especially in today’s easily distracted and multitasking workforce. And that’s where a solid gamification strategy comes in. Rather than approaching gamification by applying cookie-cutter, meaningless game mechanics to a program, you need to use a proven process to create cohesive, challenging, and collaborative gamification experiences.
In this session, you’ll look at how gamification design concepts, when applied properly to your learning programs, can inspire your employees to take action in ways that matter to your business. If you want to see sustained engagement, you need to realize that you have different motivations for playing than most of the people you encounter. To address that, this session will help you identify your own motivation profile so you can anticipate what elements will be missing from your design, where disengagement is likely to happen, and where the strategy is likely to fall apart. You’ll then look at a strategic approach to using gamification in a way that’s right for your content and your audience.
In this session, you will learn:
- How to identify your own motivation profile so you can anticipate what elements will be missing from your design
- How to increase learning and engagement through key concepts found in game design and behavioral psychology
- How to add the right game mechanics to training
- How thoughtful gamification can promote engagement, meaning, mastery, and autonomy in your workforce
Audience:
Novice to intermediate designers, managers,
directors, senior leaders (VP, CLO, executive, etc.), and other facilitators.
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Monica Cornetti
President
Sententia
Unlike other gamification practitioners, speakers, and consultants, Monica Cornetti has focused intensively on the latest immersive engagement techniques and the latest research in the adult education, corporate training, and talent development fields. A gamification speaker and designer, Monica was recognized as #1 in the Most Influential Women in Gamification who have created a legitimate impact in the gamification industry. At the intersection of learning and play, she is leading a team of trusted, cutting-edge curriculum designers and developers to improve the performance of individuals and organizations across the globe.
LS804 Adaptive Learning: Using Measurement and Analytics to Customize Training
4:00 PM - 5:00 PM Thursday, March 23
Narcissus/Orange Blossom
L&D professionals often search for detailed, credible learning measurement coupled with an engaging and highly effective learning experience—a pairing that can be achieved only by revisiting L&D’s approach to creating content. By embracing the adaptive learning methodology, while continuing to leverage the sound instructional design principles and emerging technological innovations that have helped you succeed in the past, you can achieve a new level of training sophistication, intelligently adapting the learning experience to each learner based on their actions, decisions, and abilities.
This session will explore what true adaptive learning is, how deep learning measurement contributes to this approach, and how to leverage this methodology to enhance training engagement and effectiveness within your organization. To go beyond theory and into application, you’ll dive deep on two advanced case studies that show how adaptive learning has successfully been used in healthcare and finance. You’ll also discuss the emerging role of the learning architect and the importance this role will have in the future.
In this session, you will learn:
- What true adaptive learning is, including why it’s a crucial component in the next generation of training
- About the principles of adaptive learning that create highly effective and cognitively engaging training content
- How to avoid common pitfalls by identifying the keys to achieving deep learning data and avoiding the shortcomings in shallow measurement techniques
- How to communicate the value of better training design to business stakeholders
Audience:
Intermediate to advanced designers,
developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Adaptive training development tools and big data
technologies (including IBM Hadoop and various processing libraries).
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Glenn Bull
CEO & Founder
Skilitics
Glenn Bull is the founder and CEO of Skilitics, which is the creator of an enterprise training development platform designed for integrated learning measurement. The Skilitics platform is fast gaining attention globally for its disruptive and innovative approach to training design and measurement. Glenn is the visionary behind this cloud-based solution and spearheads the company’s global strategy. He is also the editor of TheNewID.com training comic, contributed to by many of the industry’s key thought leaders. Glenn is one of six members of The eLearning Guild Academy’s Advisory Council.
LS805 Panel: What’s Wrong with Evaluation?
4:00 PM - 5:00 PM Thursday, March 23
Palm 3
Most eLearning designers and developers are starved for information about the efficacy of their solutions. Many of the existing models for evaluation and measurement aren’t easy enough to implement; and when they are implemented, they aren’t providing quality data.
In this session, you’ll learn more about why evaluation isn’t as effective as you want it to be and what you can do to improve it. This panel of experts and practitioners will look at the shortcomings of current evaluation models, discuss practical alternatives and solutions that can work right now, and debate what L&D professionals can look to do differently in the future.
In this session, you will learn:
- Why evaluation is so difficult right now
- What methods can be applied immediately to improve the feedback loop
- About evaluation options provided by new technologies and new methodologies
Audience:
Novice to intermediate designers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
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JD Dillon (Host)
Chief Learning Architect
Axonify
JD Dillon became a learning and enablement expert over two decades working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.
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Will Thalheimer
Founder
Work-Learning Research
Will Thalheimer, PhD, MBA, is a world-renowned speaker, writer, researcher, and consultant focused on research-based best practices for learning design, learning evaluation, and presentation design. Will wrote the award-winning book Performance-Focused Learner Surveys (second edition); created LTEM, the Learning-Transfer Evaluation Model, the Presentation Science Workshop, and co-created the eLearning Manifesto. Will has the honor of being a Learning Guild Master.
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Julie Dirksen
Learning Strategist
Usable Learning
Julie Dirksen, a learning strategist with Usable Learning, is a consultant and instructional designer with more than 15 years' experience creating highly interactive eLearning experiences for clients ranging from Fortune 500 companies to technology startups to grant-funded research initiatives. She's interested in using neuroscience, change management, and persuasive technology to promote sustainable long-term learning and behavior change. Her MS degree in instructional systems technology is from Indiana University, and she's been an adjunct faculty member at the Minneapolis College of Art and Design. She is the author of Design For How People Learn.
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Steve Foreman
President
InfoMedia Designs
Steve Foreman is the author of The LMS Guidebook and president of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to large companies, academic institutions, professional associations, government, and military. Steve works with forward-looking organizations to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, learning and performance ecosystem solutions, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-centered solutions that blend working and learning.
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Megan Torrance
CEO
TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. She has more than 25 years of experience in learning design, deployment, and consulting . Megan and the TorranceLearning team are passionate about sharing what works in learning, so they devote considerable time to teaching and sharing about Agile project management for learning experience design and the xAPI. She is the author of Agile for Instructional Designers, The Quick Guide to LLAMA, and Making Sense of xAPI. Megan is also an eCornell Facilitator in the Women's Executive Leadership curriculum.
LS806 Scriptwriting: The Secret Sauce of Good Video
4:00 PM - 5:00 PM Thursday, March 23
International Center
Spurred both by the growing popularity of video among learners and the availability of the production tools, learning professionals are increasingly producing their own videos. Most, however, quickly learn that video is very different from eLearning. Creating videos that can have a real impact on the workplace requires building new skill sets, and that journey begins with learning more about video scripts. Scriptwriting is essential to creating effective media but is often where workplace videos stumble, with script missteps adding time to the filming and editing process or even preventing a video from making the full impact intended. That’s why, before you pick up a camera and start filming, it’s vital to understand how to create a script that works.
In this session, you’ll explore what makes a truly great video script. You’ll start by examining the inherent characteristics of video and discuss why you need to take these into account when writing scripts. You’ll then find out about the elements of a well-written script and how to take optimal advantage of the microlearning video format. Dialogue and narration are key components, so you’ll look at specific techniques to increase engagement through conflict, contrast, and pacing, and you’ll review actual script samples to see how you can put these techniques into action right away. Finally, you’ll learn simple, easy-to-implement tips and tricks to extend the useful lifetime of any video product.
In this session, you will learn:
- About the characteristics of a well-written script
- How to write to take optimal advantage of the video format for workplace learning and also for mobile viewing
- How to increase audience engagement in your video through conflict and contrast
- Tips and tricks that can increase the lifetime of your videos
Audience:
Novice to intermediate designers and developers.
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Thomas Spiglanin
Senior Project Leader
The Aerospace Corporation
Thomas Spiglanin is a senior project leader for The Aerospace Corporation. He has developed learning strategies and educational products for over 20 years, increasingly through using video for the workplace. He now leads technical education projects for Aerospace University, the educational division of The Aerospace Corporation. Thomas earned his PhD from Wesleyan University and his BS from the University of California–Riverside.
LS807 Amping Up Adobe Connect
4:00 PM - 5:00 PM Thursday, March 23
Edelweiss
If you’re using Adobe Connect only as a glorified conference calling service, you are missing out on some of the coolest collaborative and customizable features available for live online sessions. Like all webinar software, Connect can handle the basics: application sharing and chat-style messaging. But this object-oriented platform blows away other webinar software in flexibility and clever setup, as well as providing outstanding communication resources behind the scenes.
Learners who interact with trainers and other participants and who experience effective instructional techniques, like those you can create in Connect, report better webinar experiences. Join this session to see how you can leverage standard Connect features such as custom layouts and breakout rooms, as well as after-market tools that expand functionality way out of the box.
In this session, you will learn:
- How to use multiple pods to create unique, personalized learning activities in whole-group and breakout activities
- About behind-the-scenes features that every trainer and event producer needs to know
- About after-market pods and file types that can make your online sessions stand out
- Tips, tricks, and techniques you can use to amp up your next online session
Audience:
Novice to intermediate designers and developers.
Technology
discussed in this session:
Adobe Connect.
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Karen Hyder
Online Event Producer and Speaker Coach
Kaleidoscope Training and Consulting
Karen Hyder, online event producer and speaker coach at Kaleidoscope Training and Consulting, has been teaching about technology since 1991, when she delivered instructor-led software courses for Logical Operations. She was promoted to director of trainer development, helping trainers improve skills and earn certifications. In 1999 she created a course for trainers using virtual classrooms, and helped launch The eLearning Guild Online Forums in 2004. She continues to host The Guild’s Best of DemoFest, and was honored with the Guild’s Guild Master Award. Currently, Karen provides coaching and production support for a series of online courses at Hearing First, a not-for-profit that serves audiology professionals earning CEUs.
LS808 Creating an App for Learner Success at SAP
4:00 PM - 5:00 PM Thursday, March 23
Kahili/Lily
Mobile learning has come of age to address the need for easy-to-access training on the go. Organizations face many challenges from app developers in meeting their specific needs and implementing a solution that meets learners’ needs in a large organization.
This session will share one team’s journey from identifying their learners’ needs for offline and easy access to training to the realization of building mobile learning apps in a large organization. You will examine how to overcome challenges and how to build support and drive adoption for mobile learning. Finally, you will see a demo of their solution and receive guidance on how to begin your mobile learning application development.
In this session, you will learn:
- How to evaluate your readiness for mobile learning application development
- How to define the benefits of a pilot project to gain stakeholder support
- How to overcome challenges of mobile learning application development within a large organization
- About the advantages and disadvantages of working with external developers
- How to describe an effective strategy for driving adoption of mobile learning
Audience:
Novice to intermediate designers, developers, project managers,
managers, and directors.
Technology
discussed in this session:
An iOS mobile learning application.
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Sarah King
Director, Database and Data Management (DDM) Enablement, Digital Enterprise Platform Group
SAP
Sarah King is a director of database and data management (DDM) enablement with the digital enterprise platform group at SAP. She is also a proven leader with a passion for education. During her 15-year career as an education leader, Sarah has gained experience managing mid-sized teams, leading the development of mobile eLearning applications, and developing and delivering global training programs.
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Julie Blaufuss
Senior Director, SAP HANA Academy
SAP
Julie Blaufuss is a senior director of HANA Academy at SAP. For 20 years, she has helped hundreds of organizations and thousands of individual users be successful in understanding and employing technology. As a consultant, Julie worked with companies of all sizes across multiple industries to design, develop, and implement software for business performance and analysis. Most recently, as part of the SAP HANA Academy, she enables an ecosystem of customers, partners, and colleagues to learn, grow, and innovate with SAP technology through online learning and hands-on experiences.
LS809 Learning to Speak Code: What You Need to Know to Work with Developers
4:00 PM - 5:00 PM Thursday, March 23
Camellia/Dogwood
With custom development, you can break out of the box and do more than what your standard eLearning tools can do. This requires a new skill, though: knowing how to direct web developers to create custom eLearning. What do you need to know to speak their language without having to learn to code yourself?
This session will cover the basics of code terminology to empower you to manage and direct your developers and know what is possible and what is not possible. You will explore different types of code available for the different types of projects you may need to develop. You will learn what kinds of developers you need to hire and how to guide them to create awesome custom learning experiences.
In this session, you will learn:
- Code terminology
- Basic terms and concepts
- What kind of developer you need for what kind of project
- The purpose of various files in a web project
Audience:
Novice designers, project managers, and
managers.
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Jeff Batt
Founder
Learning Dojo
Jeff Batt has 15+ years of experience in the digital learning and media industry. Currently, Jeff Batt is a Learning Experience Designer for Amazon. He is the founder and trainer at Learning Dojo, a company dedicated to training you to become a software ninja in various eLearning, web, and mobile-related software applications. He was also the program manager of DevLearn for The Learning Guild. Jeff often speaks on developmental technologies such as xAPI, HTML5, augmented reality, mobile development, eLearning development tools, and more.
LS810 BYOL: Create Animatics Animations with Storyline Illustrated Characters
4:00 PM - 5:00 PM Thursday, March 23
Azalea/Begonia
Animation can enhance learner engagement, but who has the time to learn to animate? Storyline 2 has great illustrated characters with many poses and expressions, yet when you need your character to do something not in its lineup, what are you to do?
In this session, you will learn how to use Storyline 2 illustrated characters and Microsoft PowerPoint to edit the characters to create evocative animatic-type animations. You will learn how, when used in combination with an effective story, you can enhance your learners’ engagement by illustrating your content with more targeted, styled characters and smoother animation. To enhance the experience of this session, create a five-minute story or script that introduces two characters and includes some dialogue.
In this session, you will learn:
- How to export illustrated characters from Storyline 2
- How to import characters into PowerPoint
- How to edit the characters’ features, expressions, poses, hair, and clothing
- How to import the characters back into Storyline or another development tool
- How to create a short animatic illustration
Audience:
Intermediate designers and developers.
Technology
discussed in this session:
Articulate Storyline 2 and Microsoft PowerPoint 2010.
Participant
technology requirements:
A laptop running Storyline 2 and PowerPoint 2010 or later.
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Michael Laudone
Sr. Instructional Designer
Federal Reserve Bank of Chicago
Michael Laudone is a senior instructional designer with the Federal Reserve Bank of Chicago. He has been doing instructional design, development, and delivery for the past 25 years and in the past 10 has concentrated on eLearning delivery. At the Fed, Michael brought in more interesting and learner-focused courseware by using instructionally significant interactions, stories, and relevant graphics and animations. He has overhauled a systemwide program that provided technical training on standard applications used at all 12 Federal Reserve Banks with tech-tip videos; each episode deals with a challenge that is met with the standard applications.
LS811 BYOL: Getting the Most Out of Your Images with Snagit
4:00 PM - 5:00 PM Thursday, March 23
Palm 5
Are you looking for ways to improve your visuals but lacking the resources to splurge on expensive software? Have you tried Snagit? While many people have heard of this budget-friendly tool and know its basic functions for capturing screenshots, they often don’t know that Snagit also has powerful editing features that can allow you to easily create eye-catching visuals.
In this session, you’ll learn more about how Snagit’s editing tools can give you more options for creating and tweaking your graphics. You’ll explore how to use the tool’s image effects; take basic and advanced screen captures; get tips for editing screen shots and photographs; and find out ways to streamline your workflow by customizing capture profiles, the tool menu, and output. Getting to know a few advanced features of this tool will have you creating professional-looking visuals in no time.
In this session, you will learn:
- About Snagit’s editing tools, image effects, and capture profiles
- How to take basic and advanced screen captures
- Tips for editing screenshots and photographs
- How to streamline your workflow
Audience:
Novice to intermediate designers and developers.
Technology
discussed in this session:
The most recent version of TechSmith Snagit.
Participant
technology requirements:
Laptop running TechSmith Snagit (can use the
free trial).
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Kirk Arnold
Elearning Developer
Shelter Insurance Companies
Kirk Arnold is an eLearning developer with Shelter Insurance Companies. He has nearly 25 years of experience in education and training. For over 15 years, he has focused on helping educators harness the power of technology to improve teaching and learning. In his current role, Kirk designs web courses, web pages, simulations, online assessments, instructional videos, and interactive instructional job aids.