Businesses understand that the faster customers see value from a product or service, the more satisfied they’ll be, and the more likely they are to renew a subscription or return to buy more. Despite this, many don’t understand how to properly train their customers at the start and ensure that they are giving them the right information at the right time. Furthermore, they struggle to implement processes that scale to support growth.

Social media has changed the way learning professionals manage knowledge on a fundamental level, and shared content—created and curated through collaborative applications and social media—is the future of instructional design. As the sheer volume of learning content continues to grow in this environment of curation, many learning organizations will feel obligated to pore over the information piece by piece, day by day. There’s a better way.

AR and VR present unique challenges in the eLearning space, and because these technologies are so new, many people (both instructors and learners) do not have extensive experience with them. From spatial planning to emotional needs, there is a wide range of factors to consider.

Many training teams end up spinning their wheels because of too many subject matter experts, too much feedback from stakeholders, or too much time trying to figure out the “perfect” solution; all these can lead to drawn-out development that doesn’t create a better product in the end. Spectrum Health University suffered from all of these issues. They needed a way to get training developed more quickly and efficiently.

Live video streaming is everywhere. It’s being used for news events, conferences, birthday parties, and even training—basically, anywhere there is a smartphone and an internet connection. Streaming video is relatively easy, as your phone and social media tools make it simple to get started. Making that streamed video look and sound good, though, is the hard part—as is knowing what to do with it after the video stream finishes.

When you add the increased use of personal devices for work to the increased variety of company-provided devices, as a learning professional, you can no longer work the way you always have. As bring-your-own-device policies and company app stores become more a part of the everyday work environment, you must be able to provide solutions that multiple devices can access.

This session is a step-­by-­step guide to learning management systems for trainers and administrators. Technical knowledge is optional! Basic concepts and easy­-to-­use tips are presented to help you develop your LMS, e­Learning courses, and corporate training program.

Many companies depend on geographically dispersed workforces to succeed. Yet managers who lead global teams are up against stiff challenges. Forming successful work groups is difficult enough when people share the same office, but when team members come from different cultural, linguistic, and functional backgrounds, misunderstandings can arise more easily. Without a plan to help distributed teams work well together, accountability can become problematic and cooperation can deteriorate into distrust.

Extended BYOD (2 Hours)

Multi-state objects in Adobe Captivate offer a powerhouse of possibilities to create interactions with absolute ease. If you have not yet begun using multi-state objects to build interactions, now is the time. You will be delighted to discover this magic mantra to reduce the number of steps to create an interaction, making your timeline look clutter-free.

Extended BYOD (2 Hours)

One of the greatest strengths of Articulate Storyline is its ease of use. Its simplicity does not mean that Storyline lacks a wide variety of features; however, many users never tap into or take advantage of all the cool development features it provides. Also, since Articulate 360 is a subscription-based tool, new updates and enhancements to the software are happening frequently—therefore, many users have not had the time to explore what’s new and different.

Extended BYOD (2 Hours)

Within the last two years, the use of video in corporate education has soared from 77 percent to 92 percent. A cohesive strategy for creating optimal video content must be in place to take advantage of the new contexts in which employees want to learn. Using microvideo for learning as part of this strategy will raise engagement among learners and reduce the amount of time to acquire knowledge. There’s a wide range of other benefits to this approach, including the ease of viewing microvideos on mobile devices. But just because a video is short doesn’t mean it’s effective. What skills do you need to build to produce microvideos that actually work?

This is part one of a two-part session. It will continue with session 1002 from 10:00 AM – 11:00 AM.

With the wide range of tools, apps, and online resources being launched all the time, it’s not always easy to stay on top of what might help you out in your day-to-day work. It’s also easy with this stream of new options to miss out on great new updates or techniques that can allow you to use old favorites in new ways.

Emerging technologies such as virtual reality (VR), augmented reality (AR), big data, machine learning, artificial intelligence (AI), and advanced learning and organizational analytics are exciting the L&D field. Yet these powerful tools won’t necessarily translate into powerful learning unless they are carefully utilized. The key to this is adaptive learning, a sophisticated methodology that intelligently adapts the learning experience to each individual learner and enables this new generation of technologies.

This is part two of a two-part session. It starts with session 912 from 8:30 AM – 9:30 AM.

With the wide range of tools, apps, and online resources being launched all the time, it’s not always easy to stay on top of what might help you out in your day-to-day work. It’s also easy with this stream of new options to miss out on great new updates or techniques that can allow you to use old favorites in new ways.

Uncovering the need is one thing, but organizing the mountain of content from an SME is an ID’s nightmare. You have to keep the goal in mind. Mind mapping helps you define the goal and align content to the intended outcome.

After the blood, sweat, and tears you put into designing a learning experience, how do you know it made a difference? Ideally, you can measure Kirkpatrick Levels 1 ­– 4 following your education and be confident of your impact. More often, measuring changing behaviors in the real world is trickier due to issues like cost, or access, inherent in many performance environments (e.g., healthcare). What tools can bridge that gap?

You’re sold on the benefits of performance support, but your internal customers don’t “get” it. With an LMS full of eLearning courses, your learning organization isn’t ready to jump full bore into a performance support approach to learning, and your IT department won’t be investing in performance support delivery technology anytime soon. How can you use your existing assets to create working solutions that prove the worth of this approach?

Mobile learning is attractive to learning designers because it offers the convenience of a bring-your-own-device approach and lends itself to trendy microlearning program structures. The popularity of learning apps such as Duolingo has inspired many to adapt or retrofit their content and learning programs for mobile delivery. This session will explore the challenges presented by the South African context (including socioeconomic differences, technology, and staff competency) for the adoption of mobile learning.

Research demonstrates that when learning is embedded in the everyday flow of work, it has more impact on both the business and learners. You should be wary of designing and investing in solutions that increase the barriers between working and learning. Learning must be available at the point of need. Delivering a true holistic learning experience requires modern tools—tools that enable just-in-time content delivery, streamlined curation of critical information, and comprehensive data analytics.

As learning systems mature, there is an even stronger need to personalize and integrate them. This is possible thanks, in part, to APIs (application programming interfaces). Many learning professionals hear about APIs in their daily workflows but don’t know much about them, which prevents them from being able to comprehend the true potential of these important features.

MOOCs, cMOOCs, SPOCs... To the L&D community, these are incredible tools to have in the toolbox, but there are challenges. Clients usually don’t understand what they really are or the partnerships required to create them. The approach and process is quite different from what is required for most other learning solutions, and as a result, most mainstream L&D practitioners lack the skills needed to create an effective cMOOC experience.