Frequently Asked Questions

Registration

What’s the easiest way to register for the conference?
The easiest way to register for the conference is to do it online. Alternately, you can contact us by phone to register. Our phone number is +1.707.566.8990. Online Registration Form.

When should I register?
Register as soon as you can! Be sure to check for registration discounts because there are several—including organizational and group discounts—for which you may qualify. Registration Details.

When is the last day I can register?
Registration is open until either 1) the conference sells out or 2) the final day of the conference.

Where do I pick up my badge?
You can pick up your badge at the Registration Desk any time during Registration Desk hours.

Something has come up and I need to cancel. How do I go about doing this?

For cancellations received prior to close of business on Friday, March 15, 2019, a $100 handling/processing fee will be assessed and the balance of your registration fee will be refunded. For cancellations received Saturday, March 16, 2019, through Friday, March 22, 2019, a 50% handling/processing fee will be assessed and the balance of your registration fee will be refunded. If you do not cancel by Friday, March 22, 2019, or if you fail to show up for the event, there will be no refunds. All cancellations must be in writing and can be emailed to service@eLearningGuild.com or faxed to +1.707.566.8963. Substitutions can be made at any time up to the start of the conference. Please call +1.707.566.8990 to arrange a substitution.

Do I have to sign up for the sessions?
Registered participants of Learning Solutions 2019 can attend any session listed in the conference schedule. (Note: This does not include optional Pre-Conference Certificate Workshops or Co-Located Events, for which a separate fee is required.)

Do I have to pay now, or can I be invoiced?
You can be invoiced for your registration. Simply select the "Invoice Me" payment option, and enter your PO#. (If you don’t have a PO#, type in your name in the PO field.) Once you submit your registration, we will email you an invoice. Please note that payment must be received prior to discount deadlines for the discount to remain in effect. Please call us at +1.707.566.8990 with any questions.

Can I sign up for a Pre-Conference Certificate Workshop or Co-Located Event later if I decide to take one?
Absolutely, you can register for a Pre-Conference Certificate Workshop after your initial conference registration!

Pre-Conference Certificate Workshops and Co-Located Events often sell out, so you’ll want to register as early as you can.

Call our offices at +1.707.566.8990 or email us at service@eLearningGuild.com to add these activities to your conference registrations.

Can I walk in and sign up for the conference?
Walk-ins are accepted as long as the conference is not sold out. Materials for walk-in registrations are based on availability at the time of registration.

Discounts

What discounts are available?
There are several types of registration discounts available, many of which can be combined to increase your savings!

Early Discounts: Depending on when you register, you may qualify for the Best Possible Rate, Super Early, or Early discount. Discount Deadlines.
Organizational Discounts: Those who work for government, accredited academic institutions, or nonprofit organizations receive 35% off their registrations.
Group Discount: If your organization sends three or more people to a conference, you’ll get an additional 10% off.
Student Discount: Current full-time students of accredited academic institutions are eligible for a registration rate of $495.

And, of course, all eLearning Guild members with the Pro Package receive a 20% discount on their conference registration fees, and those with the Plus Package get 25% off conference registration fees.

These discounts are cumulative, so the savings can really add up.

Do I have to pay by a certain date to receive the discounts?
To receive the discounts, your registration must be paid by the Discount Deadlines.

What type of proof should I send to receive my discount?
To receive the Organizational Discount or Student Rate, you must email or fax proof of eligibility to service@eLearningGuild.com or +1.707.566.8963.

Organizational Discount verification types include:

A statement on your organization’s letterhead verifying your proof of employment
A copy of your organization-issued ID card

Student Rate verification types include:

A copy of your student ID
A copy of your transcripts or Enrollment Verification form

Your registration will not be fully processed until we receive this information and it has been verified.

Location

Where is the event taking place?
The event is taking place at the Rosen Centre Hotel in Orlando, Florida. See Location & Lodging for more information.

Where should I stay?
For the best experience of everything Learning Solutions has to offer, we recommend staying at the event hotel, the Rosen Centre Hotel in Orlando, Florida. See Location & Lodging for more information.

Are meals included?
Lunch is included with your registration (no lunch on Thursday, March 28). There is a wide range of dining options close to the hotel to satisfy your breakfast and dinner cravings. Check in with the hotel concierge for your options!

Program

What is Morning Buzz?
These informal guided discussions run every morning of the main event from 7:30a – 8:15a. They give attendees the chance to kick-start their day with conversation on a topic they’re interested in and an opportunity to share their questions and thoughts on that topic with others.

What are Hands-On Learning BYOD Sessions?
Hands-On Learning BYOD (Bring Your Own Device) sessions are designed to enable you to follow along with the instructor step-by-step on your own device, ensuring that you receive in-depth, hands-on training on a specific topic or tool.

What is DemoFest?
DemoFest is a unique showcase of inspiration, learning, and networking. Exclusive to The eLearning Guild, it's your chance to explore learning solutions in action and see a wide variety of technologies used to address many learning challenges. Move from table to table to check out dozens of real-world projects created by peers and pioneers in the field, meet the designers and developers who created these solutions, and learn about the tools, technologies, and processes used to build them.

What is the Docent Program?
The Docent Program is a resource that is specifically designed to help you navigate the event and enhance your conference experience. The Docent Program is led by experts in the field of learning technologies who are also experienced in navigating Learning Solutions. You are free to participate in as many guided activities as you like.

Are the optional Pre-Conference Certificate Workshops full day events?
Yes, they are full day events. The Pre-Conference Certificate Workshops will be held on Sunday, March 24 and Monday, March 25, from 8:30a – 4:30p. A separate paid registration is required to attend.

What is the Expo Reception all about?
Wrap up your first day at the conference by joining all your eLearning industry colleagues at the Expo Reception, which happens Tuesday, March 26, from 5:00p – 6:30p. There will be appetizers, as well as wine, beer, and other beverages, and you’ll find people to meet and greet, exhibitors to see, surprises, and prizes!

Are the sessions being recorded?
Select sessions will be recorded and made available to eLearning Guild Members (access varies based on content package).

International

As a non-US citizen, how do I get a visa to enter the United States?
The US Department of State has a Visa Wizard that will provide you with the information you need regarding visas.

I need an invitation letter—how do I get one?
We will provide an invitation letter upon request to individuals who are planning to register and attend Learning Solutions 2019. Contact our Customer Service at service@eLearningGuild.com to request your letter.

Miscellaneous

What is the dress code?
Comfortable, casual attire is recommended. We recommend you bring a sweater or jacket, because it can get cool in the session rooms and in the evenings.

Do I receive a certificate for attending the conference?
No, but those who attend an optional Pre-Conference Certificate Workshop will receive a Certificate of Completion.

What is the conference Code of Conduct policy?
You can read The eLearning Guild’s Code of Conduct here.

What is the contact information for The eLearning Guild?

Learning Solutions Conference & Expo is produced by The eLearning Guild. The primary administrative offices of The eLearning Guild are in Santa Rosa, California. For general inquiries, to register for an event, membership services, accounting-related issues, and executive issues, please contact this office:

The eLearning Guild
120 Stony Point Rd., Suite 125
Santa Rosa, CA 95401
Email: service@eLearningGuild.com
Phone: +1.707.566.8990
Fax: +1.707.566.8963

If you are having problems with this website, please email them to:

service@eLearningGuild.com

To inquire about speaking at any Guild event:

The eLearning Guild Program Team
Email: programs@eLearningGuild.com

To inquire about advertising and expo opportunities:

Cheri Lynch
Email: clynch@eLearningGuild.com
Phone: +1.603.465.7786