The Experience API (xAPI) has been in production for more than two years now, and it is becoming more important for training and development teams to learn the ABCs of this available set of technologies. Heed the call of that morning school bell and come ready to learn your ABCs. “A” is for the attributes, “B” is for benefits, and “C” is for the challenges of the xAPI experienced to date.

“A” is for the attributes: In this session, we will first discuss what the xAPI really is, how statements are structured, and how we typically see it being put into practice. “B” is for benefits: We plan to explore how the xAPI is being leveraged by progressive organizations to improve the learning experience, streamline tracking, perform common tasks, and drive engagement. Finally, “C” is for the myriad of challenges: Just because it’s out there doesn‘t mean your team will have the right platforms, tools, and mindset to take advantage of all the features (attributes) and benefits the xAPI has to offer.

In this session, you will learn:

• Basic structure and tools that comprise the xAPI approach, including statement syntax, construction, and management
• To determine which platforms and tools are xAPI ready and how they can be used in an existing learning environment
• To balance when to use the xAPI over SCORM and whether they are mutually exclusive
• To discover new use cases to apply tracking to nontraditional learning assignments and interactions
• To contemplate new technical challenges to overcome with LMS integration, security, mobile access (even offline), and more

Audience:
Novice to advanced designers, developers, project managers, directors, and senior leaders.

Technology discussed in this session:
Examples of how the xAPI is used within a variety of content authoring tools, how statements are collected using both integrated and remote learning record stores, and how xAPI statements can be applied to traditional training and informal learning interactions alike—to automated tasks like streamlining learning progress, monitoring event attendance, reporting progress from other external applications and platforms, managing shared and private message threads, and organizing third party activity streams.

Organizations are investing more in developing front-line managers. Yet many are not satisfied with today’s solutions. They can provide high-quality learning content and deliver engaging classroom experiences, but they face a problem in helping learners transfer skills from the classroom and apply them in the field. How can we restructure front-line management development to reach beyond providing training and ensure that participants are actually proficient in the targeted skills?

In this session, you will learn of an approach for front-line managers based on leading participants through a journey that includes deliberate practice as a structured and tracked part of the program. Using technological support, a partnership is created between front-line managers and their direct managers to ensure both are accountable for the front-line manager’s progress. These journeys, while powerful, could be daunting without technology to make them simple to follow, track, and pursue. We will share the key ideas behind how we have structured the journey and leveraged mobile technologies to enable it to work in the field and on the go.

In this session, you will learn:

• How to make learning paths more powerful by incorporating a journey with deliberate practice
• How to improve learning paths by soliciting conclusions and lessons learned from participants incrementally
• How learners and their managers can form a partnership for improvement supported by a technology-enabled workflow
• How “mobile ready” technologies can support action learning activities done in the field

Audience:
Novice designers, developers, project managers, directors, and senior leaders.

Technology discussed in this session:
Totara learning management system and the Adapt content authoring framework.

Technology Required:
Internet connection and web browser.

The prerequisite to effective training retention is gaining the attention of students once they have left the training environment. This is not a trivial challenge! Employees ignore emails, never visit web portals, and forget about apps installed on their phones. How can you gain access to their attention to reinforce important training?

The use of text messaging is an effective strategy to not only gain student attention but also reinforce training content and follow up on key training objectives. In this session, you’ll learn the various attributes of writing a text message to yield the greatest user engagement after a training class. These attributes include message frequency, content personality, automation, personalization, and setting appropriate user expectations. You will also learn the dynamics of relying on employee mobile devices for a training-related use.

In this session, you will learn:

• How text messaging can facilitate the ongoing learning process
• To identify variables that impact the success of text message–based post-training, such as frequency, timeliness, and personalization
• Why text messaging is the best technology to get learners’ attention when they have returned to their own workspace
• How to set expectations for relying on employee mobile devices for training-related use

Audience:
Novice to advanced designers, directors, and senior leaders.

Technology discussed in this session:
SMS text messaging

Some research finds that customers who watch videos are 85 percent more likely to purchase. In addition, when leveraged appropriately, people may learn faster with video. The challenge today, then, is to leverage this information in a way that maximizes the impact of eLearning to increase knowledge and improve skills.

 In this session, you will learn how short, mobile-ready videos integrated into eLearning courseware increases the effectiveness of development. In addition, you’ll find out why short videos are an advantage in training and learn the five categories of training videos and how to use them effectively. You’ll gain key tips for creating great video content that inspires development and builds skills.

In this session, you will learn:

• How video can support the business case for individual development
• Why integrating mobile-ready videos into eLearning courseware increases the effectiveness of development
• About the five categories of training videos and how to use them effectively

Audience:
Novice to advanced project managers and directors.

Camtasia is a powerful tool for capturing and publishing conceptual videos and procedural demonstrations. But without some guidelines and best practices, it’s all too easy to spend days or weeks creating an ineffective video that is of little use to your audience. Not to mention that your organization increasingly expects your team to build more videos in half the time.

In this session, you will learn a practical, scalable and collaborative approach for quickly capturing and producing professional-looking videos with Camtasia. You will gain insight into increasing a video’s instructional effectiveness while also avoiding common mistakes. You will also gain insights into other productivity and time-saving tips.

In this session, you will learn:

• A standard Camtasia development methodology
• About recording guidelines for different devices
• About the most productive Camtasia editing features
• How to best incorporate zooms and transitions
• How to design and storyboard for your audience
• How to create custom visual effects and animations

Audience:
Intermediate and advanced designers and developers.

Technology discussed in this session:
TechSmith and Camtasia.

Technology Required:
Camtasia Studio 8 or later.

Interviewing is a common way to gather information and a widely used approach in learning and development, HR, and marketing research. Capturing this information on video for analysis and reuse is a good way to extend the life of captured content. However, many people don’t know what makes one interview more effective than another in what they capture and the questions being asked.

In this session, you will gain the knowledge and practice to maximize the power of interviews to gather targeted, rich content for videos and performance support. You will learn an overview of the top 10 skills for effective interviewers. You will practice applying and mastering these skills, using customized examples, and explore the right questions to ask for different behavior outcomes so that learning provides just-in-time answers.

In this session, you will learn:

• The top 10 skills for interviewers
• How to overcome roadblocks in interviews
• How to use different interview approaches from other methods of data collection
• How to identify the right questions to ask for targeted content

Audience:
Novice to advanced designers and project managers.

Technology discussed in this session:
Templates, checklists, and scenarios.

Technology Required:
None.

Learning organizations jump feet first into emerging trends without the right people, in the right seats, on the bus. The result of this approach is waste. Video production requirements go beyond the basic understanding of consumer electronics and, within the intersection of learning and development, can result in a considerable learning curve for quality production outcomes.

In this session, you will learn the critical elements for a successful deployment of video learning in your organization. You will hear about the people, process, and technology that will be needed for success. You will learn about both the high-end investments and low-end requirements with real examples at work in the federal training space. Finally, you will learn the critical competencies needed for quality video production, from videography to editing, producing, scripting, lighting, audio, and more.

In this session, you will learn:

• About the people, processes, and technologies needed to produce quality video learning outcomes
• The basic technologies involved in the video production process
• Of various templates to assist your team in planning your investment in quality video production
• Which critical competencies are needed for each team member responsible for producing quality video

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Studio technology requirements for virtual video production events, video production technologies for post-production workflows and outcomes, and media management technologies for on-demand and mobile consumption.

Practice makes perfect. Few would argue with that statement, but how do you provide enough time for ongoing practice and meaningful feedback with time-crunched employees?

In this session, you will learn how a video learning portal enabled with patented video interactivity directly impacts and improves the skills of students and employees. See how, by applying the power of a secure, interactive video portal, student practice is recorded, reviewed, and commented on privately or in peer groups. Learn how video enables subject matter experts to rate, rank, share, and collaborate with learners to both extend the reach of those subject matter experts and provide learners with more opportunity to practice new skills.

In this session, you will learn:

• About the components of a measurable, collaborative learning environment
• Best practices for improving skills through use of interactive video
• Strategies for connecting, teaching, and maintaining student engagement
• How to combine video-based learning, collaborative sharing, ranking, rating, and reinforcement

Audience:
Novice managers and directors.

Technology discussed in this session:
Viddler.

The use of online video has become an essential part of teaching and learning. At the same time, it is challenging to provide accessible video accommodations for audiences across platforms and languages. Google thinks that all video material should be universally accessible—why not caption?

In this session, you will learn about various captioning solutions and the costs and benefits derived from each. You will learn how to visually design captions and some implementation best practices from cutting-edge use cases. Finally, you will explore the process of how to translate videos into other languages.

In this session, you will learn:

• Captioning basics and best practices
• How to translate videos
• About the importance of video accessibility
• How to visually design captions

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Caption files, YouTube video editing, and automatic captioning tools.

Organizations transforming their businesses for new digital platforms and marketplaces need to make such transition as effective and painless as possible. During the rollout of new software platforms, companies need to continuously monitor the impact that new digital procedures and processes are having on workforce acceptance and customers’ engagement. More effective and intelligent solutions are needed to make companies cross the digital chasm—without falling into it.

In this session, you will learn how a new generation of interoperability specifications for learning analytics, process management, and technical documentation, such as the xAPI, BPMN, and DITA, may work together to help you design highly effective and efficient performance support solutions. You will see how such new standards may help you reduce the time and money it takes to produce quality software documentation and training materials, and help you reduce application maintenance ticketing and helpdesk calls. You will learn how customers from leading industries have adopted an electronic performance support solution based on such interoperability specs to effectively on-board new personnel and engage customers in real-life scenarios.

In this session, you will learn:

• How new-generation performance support ecosystems can support digital transformation
• How to reduce time and costs of producing quality software documentation and training materials
• How to deliver better application maintenance with reduced ticketing and helpdesk calls during new software platform launch and migration initiatives
• About xAPI, DITA, and BPMN in action

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Skillaware, a process performance support solution

Two of the most popular technologies used to engage learners today are video and mobile. Videos are becoming increasingly interactive, even on mobile devices, but developing these videos can be complex. Where does an organization start?

In this session, you will explore how organizations can apply interactive video on any modern device to create an impactful experience. You will see how one organization in particular is managing the challenges that only bleeding-edge technology can provide. You will also explore how video interactions can be tracked and correlated with performance data, using the xAPI to measure real business impact from training.

In this session, you will learn:

• About real interactive video examples in action
• How xAPI statements can be added to interactive video to track user interactions and how long learners watch specific elements
• How combining engaging and entertaining content with advanced metrics and analytics can benefit your organization
• How entertainment techniques applied to training can benefit everyone involved

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Mobile apps (web and native), LMS, LRS, interactive video, and the xAPI.

The explosion of mobile devices has revolutionized the web design world, which has shed approaches based on centuries-old printing methods to embrace a new grammar of design, responsive web design (RWD). But the world of learning has not caught up. Like learning any new language, working in RWD means learning to think differently. Thinking differently, though, gives you an opportunity to change how you design learning experiences for the better.

In this session, you will learn the differences between the grammar of “traditional” web design and the grammar of responsive design. Furthermore, you will learn how the grammar of RWD affects and alters the ways we can design and create web experiences. You will explore how to leverage the grammar of RWD to make better learning experiences. Finally, you will learn how RWD can support true single-sourcing of content to support learning—not only across multiple devices but across multiple learning needs, from formal learning to informal learning such as performance support, knowledge bases, and job aids.

In this session, you will learn:

• The differences between the grammar of “traditional” web design and the grammar of responsive design
• How the grammar of RWD affects and alters the ways we can design and create web experiences
• How to leverage the grammar of RWD to make better learning experiences
• How RWD can support true single-sourcing of content

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Responsive web design.

For many organizations, the front-line staff would most benefit from mLearning, yet challenges arise when this audience has different levels of technological adoption and is geographically dispersed. For all learners, mLearning needs to be intuitive, effective, and simple. How can L&D professionals make the best possible mLearning solutions that truly deliver on the learning objectives?

In this session, you’ll explore 10 factors that led to the successful design of two large-scale mLearning projects at ExxonMobil. Through case studies, you’ll examine the practices that resulted in a successful mLearning user experience, from the choice of images to technology decisions to screen design. Finally, you’ll explore usability, learner context, user interface (UI) design, and accessibility through a practical look at design and implementation.

In this session, you will learn:

• About different influences on the mobile learning user experience
• About the critical factors for effective interaction
• About the role of word choice, size, navigation, style, and object placement on the user experience
• About the benefits of a simultaneous hybrid technology structure (web streaming and native app) to appeal to all users
• Best practices to increase user adoption and knowledge transfer

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
iOS7+, Android Jellybean 4.1+ , and HTML5.

You could buy a midsize house with the amount charged for training by some video production companies. So how do you produce a professional-quality training video on a nearly nonexistent budget? A video that you can be proud of, that “represents”? That includes on-screen talent and a technical demonstration at the same time?

In this session, you will learn how training developers at Cisco created a professional video using personal equipment, office supplies, basic video editing software, and on-staff talent. You will learn how you, too, can create a customer-facing video to represent your company and product like a pro. Finally, you will learn how it can all be done on almost no budget with some extra elbow grease—and a few laughs!

In this session, you will learn:

• How professional-looking video is being done at Cisco
• How cheaply it can be done
• About the required equipment and office supplies
• Methods to use to produce your own video on a budget
• How to bring it all together with standard video editing software

Audience:
Intermediate and advanced designers, developers, and project managers.

Technology discussed in this session:
Mobile device to shoot video, Adobe Fireworks (or graphics editing program) to prepare screenshots, and Adobe Premiere or iMovie to edit video and effects.

L&D is vital to the continued growth of any organization, but how do you develop relevant content that your employees can relate to? And how do you keep your employees engaged and involved in the process of learning?

In this session, you will see firsthand how Sierra Nevada Brewing Co. utilized a video contest to generate more than 90 training videos in just over 30 days, all of which were created by employees outside of the training department. You will see how these employee-created videos were used in the launch of a new learning management system and how they helped create a positive learning experience for our employees while building excellent training content for our LMS.

In this session, you will learn:

• About informative training videos done by employees outside the training department
• How to encourage employees to actively participate in development of training content
• How to promote training initiatives through training-based rewards
• How to successfully launch a new learning platform/system by engaging employees in its development
• How to quickly create and gain training content by including all employees

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Mobile devices, including tablets and cell phones; DropBox; and Cornerstone LMS.

Performance support personnel need support themselves. This can range from teaching them how to set up and get started using an app to quickly training them in a few fundamental skills necessary to make the most of the tool.

In this session, you will explore how to combine mobile performance support apps with video-based microlearning and examine a real example of how this was done. You will learn how to determine where to use video-based microlearning and about the process of designing support for performance support tools. Finally, you will understand how to spend money wisely when developing video-based microlearning.

In this session, you will learn:

• How to add video-based microlearning in an app
• How to determine where and when to use video-based microlearning
• About the process of designing support for performance support tools
• About financial considerations in the development of video-based microlearning

Audience:
Novice and intermediate designers, project managers, and directors.

Technology discussed in this session:
Web apps and mobile devices.

Let’s face it: Learning content is getting out of control. Designers and developers can’t find anything and end up reinventing the wheel. This is a symptom of content overload, a condition as organizations try to make content more bite-sized, modular, and mobile to meet the needs of modern learners. Learners are experiencing it, too. As organizations adapt learning strategies, content strategy must follow.

In this session, you will see how a content strategy based on the principles of object-oriented design will empower you to manage bite-sized content. Also, learn how you can use multi-channel/multi-device publishing to produce multiple outputs from the same source content, from classroom training materials to individual learning nuggets for any device. Don’t miss this enlightening how-to session that will change the way you think about learning content.

In this session, you will learn:

• What bite-sized learning is and is not
• Why bite-sized learning is important today
• How to author, publish, and deliver bite-sized learning to many systems of engagement
• How to measure the effectiveness of bite-sized learning

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Xyleme, a learning content management system.

Mobile first is the standard in today’s learning and development industry. Companies need ways to be able to reach their sales reps wherever they are. Many companies do not have the means to develop device-agnostic mobile applications for learning in the time frame needed to provide just-in-time learning. Mobile messaging can offer a just-in-time learning solution without the development time.

In this session, you will learn why text messaging can have a powerful effect on learning. You will explore the many ways it can be used for training and how it can extend training efforts as a performance support service. You will learn how you can gain learning analytics quickly from mobile messaging feedback, and best practices for setting up educational messaging campaigns.

In this session, you will learn:

• Applicable uses of text messaging for performance support
• Why text messaging has a powerful impact
• How text messaging can help you quickly get feedback on the effects of different learning initiatives
• How to design an effective messaging campaign

Audience:
Novice to advanced developers and project managers.

Technology discussed in this session:
Smartphones, mobile messaging platforms, and A/B testing.

The 70:20:10 model holds that 70 percent of learning happens informally on the job. However, there are a lot of distractions at work that inhibit the amount of learning that can be achieved—deadlines, coworker interruptions, meetings, etc. Also, since learning is an afterthought when performing your job, it’s a fairly inefficient process, especially when compared to the other 30 percent, where learning is typically the overarching theme.

In this session, you’ll explore ways mobile technologies can be used to squeeze the best and most efficient learning process out of your normal, day-to-day work. Workers typically have a mobile device on them while performing a job—no matter if that job is computer-based, communication-focused, or manual labor—and this session will explore creative opportunities for mobile to revolutionize the 70 percent in the 70:20:10 model. All mobile technologies will be considered.

In this session, you will learn:

• How to improve the 70 percent of learning that occurs on the job
• How mobile can be used to increase the amount and efficiency of informal learning that occurs on the job
• How wearables are underrated in learning
• Creative ways phones can be used to document learning that occurs during your day-to-day work

Audience:
Novice designers, developers, project managers, and directors.

Technology discussed in this session:
All mobile technologies—phones, wearables, etc.—will be discussed.

Many people accept that the way to extend learning solutions to the moment of need is through performance support. But while L&D professionals recognize the value of this approach, actually knowing how to take existing projects and transform them into solutions that truly support people in the moment can be a challenge.

In this session, you will learn more about the methodology and tools needed to incorporate performance support into your current learning solution projects. You will learn applicable skills that you can use to transform a one-dimensional solution into dynamic approaches that include moment-of-need performance support. You will ultimately see how learning and performance support content can complement and reinforce each other.

In this session, you will learn:

• The differences between learning and performance solutions (and how to recognize when to use each one)
• About tools and methodology that can help you design performance support
• How to transform a current project into a performance support solution

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Performance support software.

“If you taught them this, why don’t they do it?” Educational services staff at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. The solution was found in performance support. By blending learning opportunities and performance support for associates before a class, during a class, and on the job, organizations are able to significantly impact job performance.

This session will discuss the principles of performance support (PS) and the process of gaining institutional buy-in for PS. You will learn the benefits of providing PS across a learning ecosystem and how PS was successfully blended into the learning continuum for several projects. Finally, you will examine the metrics used to measure the success of the implementation. Details will be provided and examples will be shared.

In this session, you will learn:

• The difference between job aids and true performance support
• The benefits of providing performance support throughout the learning ecosystem
• Steps to implement performance support throughout the ecosystem
• Potential metrics for determining the success of the implementation

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Ontuitive’s LearningGuide Manager.

We all know that video is an incredibly effective learning method. Learners can remember up to six times more from trainings and classes that incorporate videos than they do from those that don’t. Many trainers, however, are not sure how to most effectively use videos; simply showing clips is not the best method. In fact, it’s a missed opportunity!

In this session, you will learn five major approaches to engaging learners with video. Most importantly, these are new approaches, as opposed to simply finding and using video clips in new ways. You will see how these are applicable to both corporate training workshops and academic classrooms. Finally you will learn real, easy-to-apply solutions that you can begin using right away. They are simple to learn, but make a big impact in your training.

In this session, you will learn:

• How to develop a plan to effectively incorporate videos into your training
• Best practices in using videos in trainings and the classroom
• About resources to continue learning about videos in training and development
• About a new paradigm of videos in training and development

Audience:
Novice to advanced, designers, project managers, managers, and directors.

Technology discussed in this session:
Mobile apps, MP4 videos, instructional design software (including Captivate and Camtasia), learning management software.

With its shift of learning away from information overload delivered in large chunks to learning in more manageable increments within the context of work, performance support is already an improvement on traditional methods of training. Looking to further improve learner performance, in this session we’ll discuss the possibilities of imagining “support” as “learning” with insights from psychological and neuroscience research. Building on unconventional notions about the nature of memory, constructing learning methods on a “remembering” curve, and attending to the learning environment are just a few of the opportunities we will explore in this open conversation with panelists.

The impact of video for learning is growing more evident, and its inclusion in traditional eLearning enhances the opportunities to impact performance. Are you ready to add videos to your online learning capabilities but don’t know where to start? This session’s 10 tips and tricks will set you on your way to incorporating video into your training.

In this session, you will learn how video should be used, what successful videos include, and what not to use video for in training. You’ll see specific examples of videos that illustrate the tips and tricks. You will be encouraged to discuss any experiences you’ve had with video, both successful and not, in your training. You’ll leave this session with a better sense of when and how to use video, and with some specific guidelines to help develop your next successful training video.

In this session, you will learn:

• What makes a training video successful
• At least 10 tips for creating training videos
• About peers’ successful or not-so-successful projects and why they worked or didn’t work
• How to incorporate videos into your training

Audience:
Novice designers and developers.

Technology discussed in this session:
Camtasia, Storyline, webcam recordings, and GoAnimate.

In the ever-shortening attention span, single-track video-based learning has started to fall behind, as traditional video-based learning tends to push learners into a passive role. On one side, new ways need to be identified to increase learner engagement; and on the other hand, making rightful use of existing video content is critical from a cost perspective. Moreover, abilities to measure learner engagement levels are very limited. Interaction turns attention into engagement, and interactive, personalized video is changing the learning landscape altogether.

In this session, you will learn how an interactive video learning experience gives the power of choice, fosters collaboration, and promotes increased knowledge retention. You will gain insights into how existing or new videos can be enriched with feedback personalization (such as Q&A, branching, quizzes, and surveys) and the factors to consider when onboarding an interactive video program. During the session, you will learn how analytics driven by interactions, captured using the xAPI, can help measure learner behavior and effectiveness of the program to further fine-tune the overall learning experience.

In this session, you will learn:

• How interactive, personalized videos can help in learning
• Techniques to make your videos interactive, demonstrated through use cases
• About factors to consider when choosing an interactive video learning platform, such as ability to play on iPhone along with all devices, including Android, desktops, and tablets
• Why video analytics is an important tool for your future learning programs
• How the xAPI and LRS will enable capturing a wide range of analytical data to gain insights into the effectiveness of the learning program

Audience:
Novice to advanced developers, project managers, and directors.

Technology discussed in this session:
The xAPI, LRS, iPhone, iOS, and Android.

Well-rounded eLearning courses leverage multiple elements to enhance learning.  These may include video, audio, activities, text, and images. How do you ultimately know whether these elements, in particular the complex activities and videos you crafted, are in fact enhancing understanding? How can you better determine whether there is a relationship between the activities and end-user performance?

In this session, find out how you can use the Experience API (xAPI) to capture data from different activities into a single, uniform format in the Learning Record Store (LRS). You’ll explore an authentic module containing video and associated assessment items. You will learn how to analyze results to see which of the elements contributed most to learner success and which assessment items could be improved. Simply put, see how better data can lead to improved design.

In this session you will learn:

• How the xAPI can help you collect user data
• How activity data can be combined to make sure your video is accomplishing its goal
• How to use the xAPI to compare content consumption to performance

Audience:
Intermediate and advanced designers, managers, and project managers.

Technology discussed in this session:
The Experience API (xAPI).

Video is eating the Internet. We’re consuming and creating more of it than ever, and 64 percent of consumers identify as binge watchers. But these trends don’t just apply to entertainment content—they’re having a huge impact on learning, and learners’ expectations, too.

In this session, we’ll explore how learning and development professionals can leverage consumer content consumption trends to create powerful and impactful learning experiences. Through examples ranging from surfers in Hawaii to telecom companies in Europe, you will learn how video can amplify the reach of informal learning, empower employees to create and share, and increase retention and engagement. You will also learn how platforms like Netflix and YouTube leverage cloud technologies to create the seamless, frictionless video experiences that users have come to expect in 2016.

In this session, you will learn:

• Learn the key trends and behaviors driving video usage in the consumer world
• Learn how to leverage these trends to create powerful workplace learning experiences
• Come away with practical ideas for piloting video learning at your organization
• Receive a primer on the key video technologies underpinning these experiences

Audience:
Novice designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Mac Laptop and iPhone.

Learning practitioners strive to understand the real-life environment of experts as much as possible. But getting access to really see how people do their jobs when they are in a more technical or hands-on role (e.g., construction, refinery, or factory work) is difficult. Often, learning practitioners can’t use video or real-life images because of safety or clearance constraints. This poses a challenge as they try to create impactful learning materials.

In this session, you will see how you can equip subject matter experts with a GoPro or 360 camera that they can wear on their chests or hard hats and control from phones or tablets. You will see what it looks like within their environment, and you’ll capture it in the form of a video to put into a course, or an easy-to-access performance support video. This session will show you how to quickly set up and use the devices. You will also learn how to help your leadership understand the viability of this technology as a training tool.

In this session, you will learn:

• How a GoPro and early VR tools can be useful additions to your design and development toolkit
• How to discuss this as a viable option with a client (or a manager) and set a strategy for success
• How to set up and use a GoPro
• Tips and best practices for success

Audience:
Novice to advanced designers, developers, and managers.

Technology discussed in this session:
GoPro, VR tools, iPad and iPhone.

If your organization is going through change, you’re probably doing a lot to make sure your people are prepared—videos, emails, tools, learning, meetings, etc. The problem is motivating people to care enough before go-live (before the moment of apply) to engage in those helpful experiences. Here’s an example of how you can elevate your change initiative above the noise and get your people to want to get ready.

In this session, you will learn a new approach for creating a desire to change and driving the adoption of performance support resources and people networks. This case study session will present the quantitative game data and qualitative feedback that TiER1 has received (good, bad, and awesome) so you walk away with a clear picture of what works, and what doesn’t, when gamifying your change. You’ll learn a readiness model for change initiatives and pick up a few tricks to improve the effectiveness of your communication channels, gamified or not.

In this session, you will learn:

• How game mechanics can be applied effectively in a non-game environment
• To evaluate the effectiveness of gamification to drive the adoption of performance support resources in a change initiative
• The concept of priming the moment of apply through games
• About a change readiness model and the benefits of a unique communication channel

Audience:
Novice to advanced designers, developers, and directors.

Technology discussed in this session:
A custom web-based game with email communication templates.

With more companies taking advantage of satellite offices and field employees, recognizing the differences in their needs from on-site teams is crucial. Their physical distance from training and marketing teams means they can’t easily access key information, and when they can, it’s often out-of-date. The result? A potentially negative impact on your relationships with top channel partners.

Don’t leave field employees to fend for themselves in the content wilderness—empower them to overperform by:

• Enabling desktop and mobile access to the business-critical information
• Ensuring the most up-to-date content is available, online or offline
• Reducing risk of misinformation to employees and partners

Most learning solutions today fail to meet employees where they are in their learning journey. Cognitive overload while in training, knowledge and skill gaps in the moment of need, and information access issues prevent employees and teams from performing at their very best. Each of these has a major impact on productivity. The solution? Contextualized learning provides content at the moment of need, in the space where it is needed most.

In this session, you will learn about beacon-based learning solutions that support just-in-time, in-the-space learning. You will see how this approach is flexible, customizable, trackable, and doesn’t require an intense technology implementation cycle. Learn how beacon technology puts learning in your employees’ hands, enabling on-the-spot performance support and a flexible solution that is easily adaptable to changes in the business.

In this session, you will learn:

• About beacon-based mLearning solutions
• How beacon technology can be used to contextualize learning
• About the components of a beacon-based mLearning solution and how they operate
• To correlate beacon technology to potential opportunities in your environment

Audience:
Intermediate and advanced designers and directors.

Technology discussed in this session:
Beacon devices, mobile app front-end and server back-end interfaces, and beacon administrative interfaces.

The eLearning world has rapidly moved into a world of mobile everything. Media is delivered on devices that fit into the palm of a hand. People make calls and read emails on their phones, they communicate by texting, and they watch streaming video. They also have lessons on their mobile devices, but is this an entirely good thing?

This session will explore the research and outcomes of using mobile devices with small screens for eLearning. It will demonstrate the neuroscience of visual learning and show how using mobile devices to deliver lessons changes learners’ perceptions. It will also explore the cognitive nature of mobile devices and how designers and developers can use this to their advantage.

In this session, you will learn:

• How a screen changes the learner’s perception
• How lessons delivered on a mobile device work with the learner’s perceptions
• How to take advantage of the smaller footprint of a mobile device
• How to take advantage of the neuroscience behind the use of mobile devices

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
PCs and mobile devices.

Binders. One-sheets. Printouts. For salespeople and those who work on the road, the backseat is full of them. They are used not only for collateral but also for training customers on products and services. But are these the right tools? What if the customer has only five minutes? How can an individual quickly and efficiently discuss a topic in an engaging way and avoid the paper clutter?

In this session, you will see a solution to the endless paper and unclear training objectives by using interactive PDFs specifically designed for tablets. You will explore how Comcast employs a unique solution used by account executives (AEs) whose role is to support third-party dealers that sell Xfinity services. AEs, with the use of their iPads, access a portal, select a product or service from the list, and engage in a quick and targeted side-by-side training with a dealer, focusing on an entire product line or just one feature. The interactive design allows for complete customization and on-demand needs.

In this session, you will learn:

• How using interactive PDFs specifically designed for tablets provides a solution to the endless paper and unclear training objectives
• How Comcast employs a unique solution used by AEs whose role is to support third-party dealers that sell Xfinity services
• What side-by-side training looks like using a mobile device (we will do a fun role-play)
• How you can start the discussion in your organization to craft a similar solution

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Adobe InDesign for interactive PDFs and Articulate Storyline 2 for a content portal.

Desktop platforms are giving way to mobile in many contexts. Opportunities abound. But eLearning designers and developers are used to a different set of paradigms undergirded by different competencies than those they need to design and develop mobile solutions.

In this session, you will examine the key competencies needed to design and develop mobile solutions, and you will explore some of the options available to help eLearning professionals make the transition to mobile. You will learn of a mobile design and development competency roadmap, which identifies the skills and abilities an eLearning (or other) professional needs to master in order to become successful as a mobile designer or developer. This session will not only provide you with a copy of the competency roadmap, but also reveal the process behind its creation and provide suggestions for others to develop their own roadmaps in order to address similar gaps in their organizations.

In this session, you will learn:

• Which design competencies are most important for building mobile solutions
• Which development skills are most important for eLearning developers transitioning to mobile
• How current eLearning tools stack up against mobile development needs, and where there are still gaps
• Creative ways to identify opportunities and options for closing the skill gaps on your eLearning teams

Audience:
Novice and intermediate designers, developers, project managers, managers, and directors.

It has always been tricky to track experiences and results when learning happens outside the LMS. Using the xAPI, you can track a huge amount of activity with a robust and flexible specification. The next challenge is to identify learners and capture what they do in the real world in digital format, then put that data to use for learners, their leadership, and the learning and development organization.

In this session, you will learn how the Ann Arbor (Michigan) Hands-On Museum guides the informal exhibit-based learning experience for school field trips via tablet interactions. You will see how the typical model in the industry is being flipped by using beacons on students that are picked up by museum exhibits. Activities are based on the individual grade level and tied to the Next Generation Science Standards. From registration and beacon management to a custom content development tool, you will learn about the interactive design and instructional strategies used to transmit data to the LRS and to generate individual, classroom, and museum-level reporting.

In this session, you will learn:

• To apply similar use of technology across various use cases
• To identify situations in your environment where a similar model would work
• About the application of xAPI statement generation in a standards-based curriculum
• About reporting and data visualizations for individual, group, and organization-wide use

Audience:
Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
The xAPI.

With the proliferation of mobile deployment to training audiences and rapidly emerging technology, training and development professionals often struggle with keeping their mobile knowledge and skills current. Sprint University confronted this problem head-on by implementing a mobile learning program.

In this session, you will be provided a roadmap for implementing your own program to rapidly accelerate mobile skills and knowledge of your training and development professionals. This session will showcase the Sprint University mobile learning program from initiation to deployment and ongoing management. This program is a great example of an initiative that effectively increased awareness and adoption of mobile development practices and solutions university-wide.

In this session, you will learn:

• To create a comprehensive content strategy for your website
• How to mobilize your community of subject matter experts to impart their knowledge and kindle enthusiasm for mobile
• How to transform instructional designers and multimedia designers into bloggers and champions for mobile
• How to curate mobile content for your training and development professionals so that mobile pushes are relevant or applicable
• To leverage mobile mentors to drive content through feedback loop

Audience:
Novice designers, developers, and project managers.

Technology discussed in this session:
Desktop- and mobile-enabled websites.

The Nature Conservancy recently implemented a new constituent relationship management (CRM) application used by more than 1,000 staff members across the organization. The new CRM application not only changed how staff tracks and manages constituent relationships in an application, but also significantly changed the business processes surrounding CRM. An instructor-led training program was developed; however, staff needed ongoing support to address knowledge gaps and ongoing changes to the business processes.

In this session, you will learn how the Conservancy developed a performance support tool to provide ongoing support to staff using a new CRM application. You will see how Conservancy staff members access the performance support topics from the new application (based on topic) and from within the tool itself. The session will include a preview of the tool (built in SharePoint) that allows staff to access relevant content with just a few clicks. You will also learn how the Conservancy designed a process that allows both the business experts and technology staff to edit content and publish updates to end-users.

In this session, you will learn:

• How to design an effective process that allows business experts, end-users, and technology staff to collaborate on a performance support system
• Best practices for writing performance support content
• Best practices for incorporating multimedia
• How to organize and define help content to allow users to quickly find what they need

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
The Conservancy Performance Support Tool.

Performance support can be a powerful addition to an organization’s learning and performance ecosystem as it is tasked with delivering more content in less time. Well-designed performance support solutions provide task-based information in a layered approach for intuitive fingertip access to specific resources at the performer’s moment of need. But how do you really design for the moment of apply?

In this session, you will learn why designing for the moment of apply requires a new way of thinking and a new way of working. You will explore a new instructional design methodology, EnABLE, and how this methodology supports designing for the moment of apply. You will also see examples of performance support utilizing the performance support pyramid concept.

In this session, you will learn:

• About the EnABLE instructional methodology
• How to get started mapping moments of apply in the workflow
• About the performance support pyramid
• How to design the performance support pyramid for a task
• From several performance support examples

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Performance support solutions.

Classroom clickers, or student response systems, have become high-demand classroom tools in schools, universities, and training programs across the country. St. John Ambulance has several very traditional in-class public courses that needed more whole-class engagement through mobile technology. The company couldn’t afford $100,000 to equip 26 branches with hard-wired clickers but instead sought to boost knowledge of the material, student engagement, and instructor comfort with a bring-your-own-device (BYOD) solution.

In this case study session, you will learn how to select and implement mobile polling using a BYOD solution for public courses open to students from all walks of life. You’ll chart a path from concept to implementation, including finding a service, creating materials, training instructors, getting student buy-in, implementing in class, getting feedback, and reacting to feedback. Additionally, you will learn about the challenges St. John faced with a BYOD solution, such as training instructors and gaining their buy-in.

In this session, you will learn:

• About benefits and challenges of the BYOD solution
• How to integrate a polling app into the classroom
• How to implement BYOD in public courses
• About gaining instructor buy-in
• About training instructors
• About measuring the success of the BYOD solution

Audience:
Novice and intermediate designers and project managers.

Technology discussed in this session:
Polling applications.

Employees learn many of their job competencies from one another. But it’s hard for a manager to know what they’re learning, from whom, and how well they’ve learned it. These informal interactions are almost impossible to track, and it’s hard to keep bad habits from spreading. If managers had a way to track and guide this informal learning, it would become a powerful part of employee development.

In this session, you’ll learn how to use mobile devices and applications to shape peer-to-peer knowledge sharing into a structured development program. You’ll learn how to use mobile applications to assign individual learning paths for each employee, match them up with peers who help them learn, remind them of best practices, validate their new competencies, and track their accomplishments. You’ll learn how to set up a program, get it started, and incorporate it into your other training efforts. You’ll hear about two real-world examples: onboarding new employees and training a sales team.

In this session, you will learn:

• How to use mobile to manage peer-to-peer learning
• How to easily create individual informal learning paths for employees
• How to match peers who can share knowledge with one another
• How to validate what employees have learned in the field
• How to track employees’ accomplishments
• How to incorporate existing formal training into your program

Audience:
Novice to advanced project managers and directors.

Technology discussed in this session:
Smartphones, tablets, laptops, and applications including calendars, to-do lists, and Pract.us—a web application for informal learning management.

Optical character recognition (OCR) technology can take your magazine article, brochure, or PDF, single out letters on the image, and put them into words, enabling you to access and edit the content. Similarly, facial recognition software breaks down an image and can provide data related to gender, age, and ethnicity. Couple these with interior location technology, and you have the potential for powerful organizational learning opportunities.

In this session, you will explore an in-depth case study on an augmented reality (AR) application that handles OCR, facial detection, and microlocation (interior) wayfinding. You will learn the basics of image processing and the difference between off-the-shelf and custom AR solutions. Finally, you will experience a hardware and software demonstration and get a chance to try out the solution.

In this session, you will learn:

• How advanced AR development differs from off-the-shelf solutions
• About the intricacies of crafting custom AR
• About basic image processing
• About advanced custom AR software through a demonstration

Audience:
Intermediate and advanced designers, developers, and directors.

Technology discussed in this session:
Augmented reality, optical character recognition, numerical masks, facial detection, and local wayfinding.

Have you ever watched television? If so, you understand the seductive power of video and its ability to engage and sustain our interest. Video can deliver vast amounts of information with phenomenal efficiency. The problem, however, is that video is a one-way medium. Learners remain passive and cannot participate in the rich interactions present in the traditional classroom, which increase both conceptual learning and learning transfer.

In this session, you will learn seven techniques that convert your standard training video into an immersive, integrative learning experience. These techniques include virtual audiences, immersive interactions, embedded LearningLinks, subject-sensitive branching, and community integration. Learn techniques that work together to create a powerful learning experience that can sustain audience interest and increase the chance that your employees will learn and transfer that learning into their daily tasks. You will also examine data showing how interactive video provides greater retention and transfer than either text or standard video technologies.

In this session, you will learn:

• Seven techniques that can make traditional videos more effective through the use of interaction
• How you can retrofit these interactions into your existing videos
• How interactive video techniques produce the highest retention rates in both short- and long-term memory
• How interactive video can produce the greatest transfer of learning

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Video samples.

Text expansion is an inherent challenge with localizing any content. Accommodating the additional scripts or subtitles poses different technical and content challenges than do traditional eLearning courses developed using authoring tools.

In this session, you’ll learn strategies to alleviate—or better plan for—this expansion. You will explore the difference between captions and subtitles and how that can affect your on-screen real estate. Finally, you will learn to plan for increased audio running time when developing your video content and filming.

In this session, you will learn:

• To manage text expansion
• To manage audio expansion
• To manage on-screen text localization
• To plan for subtitles and captioning
• To plan for increased audio time for narration

Audience:
Novice designers, developers, project managers, and directors.

Technology discussed in this session:
MP4, WAV, and Flash.

Performance on leadership development competencies, like coaching, influencing, and speaking skills, has an ineffable quality difficult to capture in words. If you want to explain what’s great and what to work on while evaluating participants, you or they will miss something in the translation from behavior to observation to words on a page.

In this session, you’ll see how pictures can be worth a thousand words at 15 frames per second. Learn how Domino’s uses low-res mobile device video to capture behavior in simulations and actual performance situations, then distributes it as feedback to the participants and their supervisors and coaches. See how performances are incorporated into learning experiences as models. You’ll also learn how to use inexpensive, readily available devices to capture performance, and ways to integrate the results into software you are already using. Finally, you’ll get scoring templates you can use to assess soft skill performance.

In this session, you will learn:

• How to use video to assess and improve soft skills
• How to set up team members to successfully capture usable video
• Tips on efficient workflows for capturing and processing video
• Ways to incorporate video into learning experiences
• Effective ways to quantify and evaluate performance with checklists and notes

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Tablets (iPad and Windows 10), Swivl app, Camera 365 app, and Adobe Premiere.

This session addresses learning designers’ challenges with determining which type of performance support is suitable for a given audience, their role, and the tools they have access to in their work environment. At the Bank of Montreal, access to technology-based performance support varies widely and affects how learning and transfer materials can be designed.

In this session, you will explore some challenges faced in particular learning programs, with examples of solutions and lessons learned. The recommendations and examples in this session come from the presenter’s experience designing and assessing corporate learning programs, as well as tips from recent evidence-based research by leading learning experts. Through scenarios and successes from real cases, you will take away practical suggestions for use in your own design practices.

In this session, you will learn:

• Best practices for conducting a thorough needs assessment for performance support
• About obstacles to anticipate
• Key questions to ask before proposing a solution
• Ideas for making the most of the tools available to your audience

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Electronic files, interactive electronic files, on-screen performance support, and other electronic performance support.

Mobile is happening. These days, the question isn’t whether you should be going mobile, it’s whether your project should lead with mobile or whether mobile should be the companion. There is a difference between designing a mobile-first and an (insert other technology here)-first project—a difference that flips your project strategy on its head.

This session will cover, step by step, the process Maestro strategists took in deciding to develop a partner’s project mobile-first. Topics covered will include brain research, adult learning patterns, and a user-centric approach, among other things. You will leave with the ability to determine in which situations leading mobile-first would be most beneficial and how to strategically approach a mobile-first project.

In this session, you will learn:

• About advantages and disadvantages of a mobile-first approach
• How one company approached a mobile-first project and succeeded
• About frameworks to help you design a mobile-first approach
• Why it’s OK to say no to a mobile-first approach

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
iPhone and iPad.

mLearning has been on the radar for a few years now, but many organizations are still getting started. And that’s a vulnerable position; there are a number of mistakes that are easy to repeat if you haven’t been paying attention and really gotten steeped in the possibilities. Further, the field is changing rapidly. Yet with some basic models that help you “think different,” you’re ready to take advantage.

This session will lay out frameworks that will help you recognize the real opportunities mobile has. Working from both principle and pragmatics, you’ll explore the potential in ways that prepare you to adapt to the changes. You’ll learn about common barriers that can trip you up, and you’ll leave with principles, tips, and examples. You will gain the framework to develop your plan to get started with mLearning.

In this session, you will learn:

• About core mobile affordances
• About new mobile opportunities
• About common mobile mistakes
• Practical tips for mobile success

Audience:
Novice designers, developers, managers, and directors.

Technology discussed in this session:
Smartphones, tablets, HTML5, apps, and wrapped apps.

Most instructional designers have experience creating storyboards prior to developing eLearning solutions. The storyboarding process enables the designer to work through a concept and test various ways of structuring content. Storyboards are also used to communicate design concepts to eLearning developers when working in teams to build training solutions.

In this session, you will learn how the design process is similar and different for mobile. You will learn to apply a step-by-step approach to mobile design and the common approaches to creating design documents that translate well in a mobile environment. This approach may be incorporated into some existing storyboard processes. Yet, you will likely change the way you view design for all forms of eLearning!

In this session, you will learn:

• About the differences between traditional eLearning design and a mobile design approach
• Practices to create a mobile sketch
• To develop a simple wireframe using standard templates and tools
• About mockup tools to help you test and demonstrate your design’s functionality

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
A variety of mobile design tools to support everything from wireframing to mockups.

Video can be an effective tool for workplace learning. In the past, producing video required sophisticated cameras, lighting, and editing equipment. Today, almost anyone can produce video, but the challenge is how to do so effectively, with sufficient quality, and on a limited budget.

In this session, you will learn of approaches to video production that work and gain an understanding of the overall production process. You will learn how to streamline production with effective up-front planning and how to use a variety of online and common desktop tools to produce the visual assets needed. You will also learn how to address the three critical issues of lighting, stability, and sound.

In this session, you will learn:

• How to effectively plan your video production
• How to focus videos for maximum effectiveness
• How and why to write scripts rather than “wing it”
• Why voiceover can make your videos more effective
• How to use tools you already have to create visual assets
• About inexpensive solutions related to the three key issues of stability, lighting, and sound

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Video editing software, microphones, video cameras, and smartphones.

Video is the go-to medium in society, and it can be a valuable tool for delivering performance support and training. Most companies are searching for metrics to evaluate the impact of learning content produced, including videos, and asking learning teams to demonstrate ROI: Does their content produce measurable benefits? Which design techniques result in the best content? Without being able to successfully leverage analytics, learning teams cannot answer.

In this session, you will explore a real example of how analytics information was leveraged to demonstrate the benefits of learning content (specifically, YouTube performance support videos) to an organization and drive informed decisions on content creation within the learning development team. Throughout this case study, you will also brainstorm and discuss the important starting questions of any analysis, how to move beyond reporting the stats from your content management system, and why comparing content at the same benchmarks to improve design is critical.

In this session, you will learn:

• Which types of metrics are available in YouTube Analytics
• Techniques to benchmark content analytics for comparisons
• Ways to leverage your platform’s analytics systems to determine your contents’ ROI
• How to leverage free commercial business intelligence tools to help with your analysis
• How to tie measured analytics to evaluating content success

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
YouTube channels, YouTube Analytics, Google Analytics, Microsoft Excel, and business intelligence tools.

Finding ways to make learning “stick” with technology is always a challenge. Augmented reality (AR) is one of those “make it stick” technologies. With AR, you enable students to interact with the world using their mobile devices. This can improve their understanding of lessons through direct interaction with the objects around them. Now add video to AR projects, and you’ve combined a popular medium of instruction with cutting-edge tech.

This session will define and compare augmented reality and virtual reality (VR). It will explore several existing AR solutions (apps) capable of using interactive video that are free to use. There are many apps available to use, but not all are easy to integrate with interactive video. The session will outline the types of video that work best when developing AR solutions, including capture/creation suggestions. You will also see several project ideas and plans (with examples you can take with you) that can help ensure a successful AR project with interactive video.

In this session, you will learn:

• Which AR apps work best for interactive video
• The difference between AR and VR and why it’s important to distinguish between the two
• How to save your video for the best interactive AR results
• From an interactive AR example using the Aurasma AR development tools and app
• To prepare multiple ideas to use for an AR interactive video project

Audience:
Intermediate designers, developers, and project managers.

Technology discussed in this session:
iDevices (iPhone, iPad) and Android mobile devices (Galaxy, tablets); augmented reality apps and their associated cloud-based development tools; and video conversion tools (cloud- and desktop-based).

The performance support industry has been searching for a true “blended learning” solution for years and has fallen short because it has been about blending training only. That has limited instructors’ impact and reach beyond the classroom, leaving them to be seen as event-based only.

In this session, you will learn how to move from blended training to true blended learning. You’ll explore how performance support can be a powerful addition to the classroom experience, one that frees the instructor to do what they do best: remediate, model, and provide feedback. Learn how it also helps them extend their impact beyond the classroom in amazing ways, helping them prove true ROI related to the classroom.

In this session, you will learn:

• How to redesign the classroom to incorporate PS
• About an enablement model, rather than a dependent knowledge-based one
• How to measure learning’s impact before and after class
• To better understand the new role of the trainer in this new model

Audience:
Intermediate and advanced designers, directors, and senior leaders.

Technology discussed in this session:
Ontuitive, Panviva, AskDelphi, and Ancile.

Most performance support systems assume an environment where Internet and a tablet or laptop are available. However, there are situations in which access to Internet devices is not possible, like in remote education or when sales agents work in remote areas. In such places, SMS is the only channel for delivering performance support.

In this session, you’ll learn how a performance support system using mobile SMS technology is implemented. For people working in performance support, the session will provide a perspective on how nontraditional SMS-based systems can be designed. It will also be of use to those seeking applicability of the same in their domain. This session will explain how an SMS channel allows for limited communication but, when designed properly, can be effectively used for performance support delivery for various business contexts, such as sales training.

In this session, you will learn:

• How SMS-based performance support systems work
• About use cases in business contexts like sales, financial services, and credit card selling
• About the complexity of such restricted systems and overcoming challenges
• About other situations in which SMS systems can be of use

Audience:
Novice to advanced project managers and managers.

Technology discussed in this session:
Mobile SMS technology.

Including media in the training you create can be a fantastic way to make your content easier to understand and remember. But you don’t always have the time and budget to hire someone to create these design assets for you, and sometimes stock media just won’t cut it. There is another option, however: creating media yourself. And you likely already have two tools that can help you out—your smartphone and tablet. By knowing more about the apps and tools that can help you create some of the media needed, and by using a device you already own, you can be more efficient and keep project budgets down.

In this session, you’ll explore apps that can help you build animated videos in under an hour, create comics without needing to draw, quickly record your own podcasts, and make people who think they can’t draw look like competent artists. You’ll also learn about the physical tools that can push your mobile devices even further.

In this session, you will learn:

• How to recognize situations where media created in an app can work for a project
• About apps you can use to easily create images, videos, audio recordings, and more
• About basic media design skills you’ll want to develop to push these apps even further
• About physical tools, such as styluses and stand clips, that can help improve the content you create on mobile devices

Audience:
Novice designers.

Technology discussed in this session:
Adobe Voice, Tayasui Sketches, Comic Life, and Paper, as well as physical tools that can be used with these apps, such as the Jot Pro and the Pencil by FiftyThree.

When hiring entry-level employees who need to be able to start work immediately, you need to ensure they have the skills required to complete the job. It isn’t always practical to have a manager supervising them through each step of their job when working on a tight deadline. Using online video, the new hire can learn the processes of the organization while completing work.

In this session, you will learn how to create video lessons that allow the learner to work along with a video created by their supervisor to outline basic skills and requirements of their performance. See how managers can leverage video training for cost-efficient on-off situations. And finally, you will learn how to leverage your LMS to create video-based learning tracks.

In this session, you will learn:

• New ways to optimize new employees’ productivity
• How managers can teach one-off new hires throughout the year in a cost-effective manner using video
• How employees can begin working simultaneously with learning
• How to create learning tracks in an LMS with video learning

Audience:
Novice designers and project managers.

Technology discussed in this session:
Adobe Captivate 8, Adobe Premiere, Elements 10, iMovie, Canon Vixia HD, G20 Lavaliere microphones, Microsoft PowerPoint, IMC The Learning Suite, and Dell Inspiron 15 3000 series.

Educational video distribution is a moving target, and the options for distributing video can be daunting. Apple, Amazon, Google, and others all have separate ecosystems for video distribution. The ultimate solution for many is to have a presence in each ecosystem; however, learning exactly how to prepare videos, apps, and metadata content for each can be time-consuming and confusing.

This fast-paced session will focus on the video distribution landscape. You will hear about each of the major distribution options, with the advantages and drawbacks highlighted. For each of the major video ecosystems—including YouTube, Roku, Amazon TV and Apple TV—you will learn about back-end app development and ongoing maintenance requirements. The session will cover best practices for video distribution and common mistakes. You will leave with a better understanding of the various ecosystems used to distribute video content.

In this session, you will learn:

• About the options for video distribution
• How apps are developed and maintained on Roku, Apple TV, and Amazon Fire TV
• To identify secondary video ecosystems
• Best practices for distributing learning content
• About the resources you will need to distribute video

Audience:
Novice and intermediate developers and directors.

Technology discussed in this session:
Roku, Apple TV, YouTube, and Amazon Fire TV.

Video is all around us. But what does video actually do to the brain? And are there best practices to keep in mind when you use video for learning? A nice video is not always a good video for learning purposes.

In this session, you will learn how the human brain consumes, processes, and learns from video. Based on neurological insights, you will learn the differences in the brain when using an animation vs. a human presenter. You will learn what to do, and what not to do, when you want to make a brain-friendly learning video, one that communicates most effectively. Additionally, you will learn what you can do to keep your learners watching until the end of the video.

In this session, you will learn:

• How your brain processes images and videos
• Which parts of your brain are active when watching video
• How to optimize your videos to communicate more effectively to the brains of your viewers
• Techniques to make your “talking head” instruction videos more “human” and trustworthy
• About the different effects in the brain when using a cartoon or animation, compared to a human presenter

Audience:
Novice to advanced designers and developers.

Technology discussed in this session:
YouTube, interactive video, and live cameras (webcam, phone, or video cameras).

Teaching real-world skills and allowing learners to immediately apply those skills is challenging. Simulations can be effective, but expensive and time-consuming, especially when evaluating and giving feedback to help learners improve their practice.

In this session, you will discover how learners can use mobile devices to build real-world skills within their own schedules from anywhere in the world. Learn how instructors can easily create mobile- and video-based training exercises on their smartphones or tablets. Explore how voice control capabilities enable learners to seamlessly navigate through instructional video content while simultaneously practicing technical or soft skills.

In this session, you will learn:

• How to create effective mobile- and video-basedl training exercises
• How to build soft and technical skill training through a mobile device
• How learners can build and develop skills asynchronously within a social community
• How learners can use voice-controlled videos to practice technical skills

Audience:
Novice to advanced designers and directors.

Technology discussed in this session:
ApprenNet.

As organizations realize the value of mobile learning, an increased number are jumping at the opportunity to offer their employees mobile training opportunities. Currently, many mobile learning applications focus on delivering content. However, the most effective learning comes from applying information, especially with peers. How can you create mobile learning opportunities for learners to practice new concepts and receive real-time feedback from peers?

In this session, you will learn the value of providing learners with the opportunity to practice new information in a nonthreatening setting in order to advance professional skills. You’ll also see how cutting-edge organizations are successfully implementing these innovative methods. You’ll then look individually at scenario-based practices and peer feedback opportunities in mobile learning, using a video platform. What exactly are these methods, why are they important, and how can you effectively use them to create valuable trainings?

In this session, you will learn:

• How organizations are adopting more mobile training approaches to address training needs
• About the value of scenario-based practices and peer feedback opportunities in mobile learning programs
• To develop a plan to incorporate scenario-based practices and peer feedback opportunities in mobile learning programs
• To view mobile learning opportunities in a new way
• About real-life mobile practices to improve your professional skills

Audience:
Novice to advanced designers, project managers, and directors.

Technology discussed in this session:
Mobile phones (Apple or Android).

The quickening pace of change and increasing learner expectations demand learning approaches that can be produced quickly, at lower cost, and are easily accessible and readily available. Removing employees from the workflow for classroom sessions is not always feasible, nor does it provide the necessary just-in-time support. At the same time, the knowledge and information learners must have to support customers has expanded. Finally, the workforce is more distributed, more virtual.

In this session, you will learn how State Farm successfully developed and deployed a new learning approach, video on demand, to address these challenges. You will explore the process for creating video on demand and how it is helping State Farm address just-in-time learning needs faster and at a lower cost while taking learners out of the workflow for shorter periods of time. This approach makes the learning solutions more sustainable, easier to maintain, and available to learners when and where they need them (email, website, learning management systems, collaborative communities, etc.).

In this session, you will learn:

• How video on demand is creating a new learning culture that enables learning in the workflow
• How video on demand allows L&D professionals, with little to no video production experience, to create short, relevant videos to address emergent learning and performance gaps
• How video on demand is reducing cost and time to production
• How people, technology, and processes were integrated to create a new learning approach
• About the software tools available for creating short, effective video content

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Camtasia Studio, Audacity, PowerPoint, and Skype for Business.

Video is beginning to dominate the focus of learning and development. The technology and techniques for creating effective video content are now reaching most people responsible for using this medium to improve organizational performance. With a plethora of approaches around animation, motion, and streaming, where is one to begin?

In this session, you will learn the steps of video production: from concept to pre-production (storyboarding), editing, reviews, using motion and animation, and finally, mastering delivery of your content with streaming options. You’ll learn about the tools, get some great templates and resources, and find out how you can use mobile apps and desktop apps to jump-start your next project.

In this session, you will learn:

• How to determine what’s best for your audience, from length to type of content
• How to prep for your video in pre-production
• How to create your assets for production
• How to improve your review process when working with video
• When to use each tool or application

Audience (Identify all that apply):
Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Adobe Clip, Premiere, and After Effects; PowerPoint; and HTML5’s media tag.

Video is not a new medium, but not every instructional designer or developer intuitively knows how to create video or what makes it good. It’s important to understand the qualities that make for great videos. Organizations need data to drive decisions, and research is available to do just that.

In this session, you’ll look at the research from survey data and identify what makes a great video. The data also includes a review of exemplary videos sent by survey participants. This session will break down the research results, including a few recent updates. In addition to looking at the data, it will provide practical information to help any participant create better, and more effective, video.

In this session, you will learn:

• Which attributes make video engaging, according to viewers
• Why viewers stop watching videos and how to reduce the number of viewers who stop watching
• How viewers tend to find videos and what creators can do to improve findability
• Tips, tricks, and ideas for improving performance of video, especially for learning environments
• Attributes of great example videos provided by participants in the research study

Audience:
Novice and intermediate designers and developers.

Performance is not just an end result but a continuous flow of interactions between the individual and the environment, leading to a defined goal. Organizations normally try to keep this process in line through periodic evaluations or other methods, but tracking performance at work on a continuous basis with a geographically dispersed workforce is a challenge. This can result in failed objectives or substandard outcomes.

Pervasive worlds are digital spaces that converge with the real world through distributed technology such as smartphones, wearables, and sensors, among others. By attending this session, you will learn about these worlds and how the different technologies can be used to gather key performance indicators from either individual or group processes. You will also experience, through a hands-on example, how the data obtained through different devices can be processed on the digital side, in order to visually show how performance is evolving through time and make the necessary adjustments.

In this session, you will learn:

• About performance as a continuous interaction between the individual and the environment
• About key performance indicators
• About the potential of pervasive worlds and distributed technology
• Gamification principles for designing pervasive experiences
• How to visualize performance data for immediate feedback and correction

Audience:
Novice to advanced developers, project managers, and directors.

Technology discussed in this session:
Pervasive worlds and performance indicator dashboards (online), smartphones, and wearables.