Most performance support systems assume an environment where Internet and a tablet or laptop are available. However, there are situations in which access to Internet devices is not possible, like in remote education or when sales agents work in remote areas. In such places, SMS is the only channel for delivering performance support.

Including media in the training you create can be a fantastic way to make your content easier to understand and remember. But you don’t always have the time and budget to hire someone to create these design assets for you, and sometimes stock media just won’t cut it. There is another option, however: creating media yourself. And you likely already have two tools that can help you out—your smartphone and tablet. By knowing more about the apps and tools that can help you create some of the media needed, and by using a device you already own, you can be more efficient and keep project budgets down.

While technology has transformed people’s lives, L&D has primarily stayed the same. Sure, the industry has evolved by utilizing technology to access and track content, but it is still focused on the traditional course mentality. Should you be going down the same path with mobile learning? What are the opportunities for mobile to help promote a fundamental change in how and when you provide education?

When they go right, video projects can go incredibly right! But when they go wrong, they can go very, very wrong. The stakes are higher with eLearning in video form because of the costs, expectations, and limitations in making updates to content.

When hiring entry-level employees who need to be able to start work immediately, you need to ensure they have the skills required to complete the job. It isn’t always practical to have a manager supervising them through each step of their job when working on a tight deadline. Using online video, the new hire can learn the processes of the organization while completing work.

Educational video distribution is a moving target, and the options for distributing video can be daunting. Apple, Amazon, Google, and others all have separate ecosystems for video distribution. The ultimate solution for many is to have a presence in each ecosystem; however, learning exactly how to prepare videos, apps, and metadata content for each can be time-consuming and confusing.

Video is all around us. But what does video actually do to the brain? And are there best practices to keep in mind when you use video for learning? A nice video is not always a good video for learning purposes.

Incorporating video in a responsive performance support project can be daunting. Video done for vertical delivery comes with specific dos and don’ts. This session shows how to use vertical video, the new Adobe Animate CC, and Adobe Captivate to make cost-effective, rapid mobile performance support modules.

Creating a mobile app for training can be hard. Tracking user progress and completion in your mobile app? Harder. There is a lot to consider when looking to create and leverage mobile applications for training purposes, but the tools and techniques are available.

As organizations realize the value of mobile learning, an increased number are jumping at the opportunity to offer their employees mobile training opportunities. Currently, many mobile learning applications focus on delivering content. However, the most effective learning comes from applying information, especially with peers. How can you create mobile learning opportunities for learners to practice new concepts and receive real-time feedback from peers?

JLG, a leading manufacturer of lift equipment for various industries, needed a way for site supervisors to verify whether an operator had the proper certifications to operate any given piece of equipment, down to the specific model. The company struggled with providing immediate compliance instructions.

The quickening pace of change and increasing learner expectations demand learning approaches that can be produced quickly, at lower cost, and are easily accessible and readily available. Removing employees from the workflow for classroom sessions is not always feasible, nor does it provide the necessary just-in-time support. At the same time, the knowledge and information learners must have to support customers has expanded. Finally, the workforce is more distributed, more virtual.

Video is beginning to dominate the focus of learning and development. The technology and techniques for creating effective video content are now reaching most people responsible for using this medium to improve organizational performance. With a plethora of approaches around animation, motion, and streaming, where is one to begin?

Video is not a new medium, but not every instructional designer or developer intuitively knows how to create video or what makes it good. It’s important to understand the qualities that make for great videos. Organizations need data to drive decisions, and research is available to do just that.

There’s no question that video is trending upward and becoming more viable as a workplace learning and development (L&D) solution. Still, one significant barrier is focusing on the video itself—the videography and/or animation and editing that leads to the final product. Like all solutions from an L&D perspective, it still needs design. For video, that design document is a script, and it’s one of the most vital and most often ignored steps in the video production process. But how does someone with an L&D background learn to write better scripts?

Performance is not just an end result but a continuous flow of interactions between the individual and the environment, leading to a defined goal. Organizations normally try to keep this process in line through periodic evaluations or other methods, but tracking performance at work on a continuous basis with a geographically dispersed workforce is a challenge. This can result in failed objectives or substandard outcomes.

All too often, embedded performance support (EPS) is seen as a technology or a software application to purchase. While both may come into play, EPS is a discipline that drives new skills in L&D as well as new methods and, potentially, new technology. History shows that being ready to pursue adoption of EPS is not the same as being in a state of readiness to sustain the adoption.