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Kim Burgdorf
Director, Global Learning & Quality
Expedia Group
Kim Burgdorf, the director of global learning and quality for Expedia Group, is an award-winning leader and learning expert with over 25 years’ experience in organizational effectiveness and business operations. She sharpened her skills at American Express, holding several senior-level positions. During her tenure there, Kim was responsible for developing and executing business and learning strategies for the premium luxury travel organization servicing platinum and Centurion Card members. At Expedia Group, Kim is responsible for strategic performance development for front-line agents and leaders in contact centers worldwide supporting Expedia.com, Hotels.com, and the Expedia Affiliate Network brands across the globe.
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