Suzanne Armstrong, the director of learning programs at United Educators, has 17 years of experience as a learning and development professional. She is responsible for leading a program to design and develop learning solutions for key risk areas at United Educators. Prior to this, Suzanne managed the eLearning business at the Society for Human Resource Management and launched two major eLearning initiatives in the nonprofit sector for the American Physical Therapy Association and the American Academy of Otolaryngology—Head and Neck Surgery Foundation. She holds a master of arts degree in education and human development, with a focus in education technology leadership, from the George Washington University.