SEMT101 Trends in Learning Today: Where Should I Focus?
10:00 AM - 10:45 AM Wednesday, October 23
Expo Hall: Emerging Tech Stage
With the constant changing and evolution of technology, we need to understand what is possible and how to determine what is a fit for your audience. Join us for this in-depth look at what tools, design, and technologies we should focus on in learning today, and what’s just around the corner. We’ll dissect what technology will be enhancing learning, and what we need to get excited about and start planning how to integrate into our solutions. What can we learn from the buzz and new tools appearing in the consumer and corporate environments and how can we take advantage of them to help our audiences succeed? This fun session will give you dozens of ideas and reboot your brain with fresh perspectives on how to enhance your learning today.
In this session, you will learn:
- How to design amazing experience for your learners
- How to improve content architecture, data design, and tagging to help your audience find the content they need
- How personalization of content can improve learning
- How gamification can fit best into your learning strategy
- What tools, apps, and open source elements to explore
- How to get started with a personal learning network
- Tools & apps to help improve brainstorming and creativity on your next project
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
SMNX101 Ready for the Workforce of the Future? Shift Your Learning Programs To Be Relevant
10:00 AM - 10:45 AM Wednesday, October 23
Expo Hall: Management Xchange Stage
A
s technology and the workforce shift how we get work done and the types of skills needed, talent development and learning organizations must also adapt. You need to be ready now to support the changes and needs of a multi-generational workforce, and the constant demands for new and enhanced skillsets. The best way to embrace this is to shift from a command and control approach to one that enables you to support learners and their needs by supplying guidance, tools, and flexibility. Just as all great managers and leaders do, we must coach our learners through a self-directed, continuous learning journey.
How do you deal with five generations in the workforce, and their very different needs and expectations? How do you compete with the pace of change brought on through technological automation? How do you ensure your learners and your organization stay relevant?
Join MPS Interactive as we talk though practical ways to address the demands of our learning and work cultures today. We will discuss the issues we’re facing, their impacts, and how we can adapt to stay relevant.
In this session, you will learn:
- About the workforce of the future, and how it is changing our learning and business requirements
- Practical tips on how to adapt your approach to providing learning to your organization
- Essential skills every learning organization can utilize
- What you can do now to embrace change and stay relevant
Technologies addressed:
Instructional designs focused on self-directed and facilitated learning (websites, apps, videos, microlearning, online courses, classroom and workshops, AR, VR, and more.)
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Anna Kuehl
Senior Vice President Customer Solutions
MPS Interactive Systems
Anna Kuehl is a senior vice president of customer solutions for MPS Interactive Systems, a global leader in learning solutions. She leads customer engagement and success, with a focus on delivering excellence in high-impact, complex, and innovative human performance and development programs. Anna has nearly 20 years of cross-industry consulting experience in learning, having worked as a managing consultant for EDS and as an SBU manager L&D for ACS before joining TIS in 2007.
104 Hype or Home Run? Microlearning Demystified for Learning Leaders
10:45 AM - 11:45 AM Wednesday, October 23
Montego DE
Learning leaders are feeling pressure to embrace microlearning, both from operational leaders and from the employees they train. Learning leaders want to offer more shorter-form and on-demand content, but often they don't know where to start. They don't know the formats to use, the pros and cons of different mediums, and the relative cost of different approaches. Even more importantly, they don't know where microlearning can fit into their learning ecosystems or how to introduce it into their organizations.
In this session we will demystify microlearning. What is it, and what are some examples of how it is being used in the learning ecosystem? We'll identify the most common formats and mediums that are used, and help you to understand the relative effort (time and money) to develop each. We'll also discuss some change management approaches to aid you in successfully introducing microlearning with the three groups most impacted: your L&D team, employees, and operational leaders. You will leave this session with a clear vision for where microlearning can fit into your learning ecosystem, and practical ideas for how to get there.
In this session, you will learn:
- Ways microlearning can be used in a learning ecosystem
- Common forms and mediums you can use in delivering microlearning
- The relative effort (time and money) needed for the different forms and mediums
- Change management approaches to successfully introduce microlearning in your organization
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
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Carla Torgerson
Solution Architect
SweetRush
Carla Torgerson, MEd, MBA has nearly 25 years of experience as an instructional designer and instructional strategist. Always interested in the latest learning trends, she has authored numerous blogs and articles on a variety of topics, including eLearning, mobile learning, and microlearning. She also developed MILE, the MIcroLEarning Design Model© and is the author of The Microlearning Guide to Microlearning and Designing Microlearning (with Sue Iannone). Currently a Solution Architect at SweetRush, Carla helps clients to dream up amazing performance solutions that both consider their learners’ needs and meet business objectives. SweetRush is known for exceptionally creative and effective solutions that combine the best of learning experience design with highly engaging delivery. Connect with Carla on LinkedIn for insights and announcements: https://www.linkedin.com/in/carlatorgerson/
105 Prototype to Evaluation: Building Organizational Buy-in for xAPI
10:45 AM - 11:45 AM Wednesday, October 23
Andros B
You've heard about xAPI, but wonder what comes next. Getting from this initial position of interest to having wide-spread organizational buy-in can be a huge challenge. It was for us! How do you justify taking resources away from creating and curating learning experiences to build something new and unproven? It can be a challenge to identify the first steps needed to start convincing stakeholders that the investment is worth it. Since xAPI is a complex solution, there is no road map that an organization can follow. We are all looking for the best ways to use project management strategies to leverage the resources that we have access to, so we can go beyond those first "wins" in the process of implementing xAPI.
In this session, we will explain how LLamasoft went from creating SCORM content to developing a learning ecosystem. Using low-cost resources, we created a proof-of-concept consisting of prototype, pilot, and implementation. We will talk about the steps that made this a reality, such as selecting a LRS, working with (and sometimes against) the code, and using learning analytics to tell the story of what we found. After giving our organization the ability to track video usage in our Help system (and more), xAPI became a no-brainer to stakeholders. We'll explore how real-life victories and setbacks shaped what we were able to achieve. You'll walk away prepared to establish a proof-of-concept xAPI project that drives internal and external value to your organization.
In this session, you will learn:
- To find the resources to make xAPI work for you and/or your organization
- Product management principles and terms to gain organizational buy-in
- An incremental approach to develop xAPI competency
- How to use data and learning analytics to best tell the story to stakeholders
Audience:
Developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
xAPI, video, LRS
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Andrew McGuire
Learning Experience Designer
dRofus
Andrew McGuire is a learning experience designer at dRofus, where he specializes in developing engaging content and tracking learner experiences. He has been working in eLearning development for the past five years. Before joining the world of eLearning, Andrew taught English at the college level for seven years. He has an MA in English composition from Northeastern Illinois University.
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Ryan Hicks
Director, Learning Design and Education Services
Workforce Software
Ryan Hicks’ unconventional path to becoming a learning professional includes years as a musician and band manager, a BS in industrial engineering, and a decade in supply chain design. His balanced approach of optimism and skepticism has led to the development of multiple learning & development organizations and professional credentials. As a lifelong student, he embraces the adage that “change is the only constant.”
106 In Search of the Right Learning Record Store
10:45 AM - 11:45 AM Wednesday, October 23
Martinique A
It's been more than five years since we first heard about xAPI. As the specification is gaining momentum, so is the learning record store (LRS) that accompanies the xAPI. Since we finally have a clear understanding of what actor-verb-object can mean for our profession, it's essential to find the right LRS to give us clear insights. But what platforms are out there, and what are the pros and cons of those systems?
In this session, we'll explore the LRS market and discuss what platforms are worth investigating. We'll showcase several we have used over the past three years, and discuss the benefits of each system. We'll examine ease-of-use, pricing, set-up, visualization, and integrations so you can jump start your search for the system that best fits your needs.
In this session, you will learn:
- What a learning record store is
- What the LRS landscape looks like
- Which LRSs are worth your time
- What LRS might fit your needs
Audience:
Designers, developers, managers
Technology discussed:
Yet Analytics, Watershed, Learning Locker, Veracity, SCORMCloud, Visual Catch, TRAX
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Mathias Vermeulen
Founder
Winston Wolfe
Mathias Vermeulen, the owner of Winston Wolfe Innovative HR Solutions, has an eight-year track record in L&D and HR management. He received Belgian Learning & Development Awards in 2010 & 2011 and a nomination for 2013. Topics for the 2011 & 2013 awards were in the game-based learning and gamification domain.
SELT102 Align to Success: Bringing Learners and Business Goals Together
11:00 AM - 11:45 AM Wednesday, October 23
Expo Hall: eLearning Tools Stage
Business, and the way we do it, is undergoing rapid evolution. But as technology marches onwards, budgets are shrinking, and the demand is on learning leaders to create learning strategies that deliver business value. But where do you start?
Forward-looking learning leaders understand that you can’t deliver tomorrow’s learning with yesterday’s technology—adaptation to new ways of working is not only the key to staying competitive, it’s essential to survival.
In this session Topher Olsen, accompanied by Fuse Universal’s Ray Cairnes, will address the importance of leveraging learning communities to empower and connect a distributed global workforce. They will explore the techniques Alliance Residential used when they realized their employees’ learning needs were evolving. Join this session to learn how; through a few simple steps you can do the same.
In this session, you will learn:
- The innovative techniques Alliance Residential used to align their learning with their business goals
- How to prioritize and develop learning communities to empower your workforce
- How to incorporate approaches such as social learning to allow people to learn within the flow of their work
Technologies discussed:
Fuse Universal/ Alliance residential learning platform
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Topher Olsen
Senior Director of Learning & Development
Alliance Residential Company
As senior director of Learning and Development, Topher Olsen is responsible for developing, delivering, and monitoring the effectiveness of training within Alliance University, a state-of-the-art learning management system that assigns curriculum to more than 3,000 associates. In addition, he is responsible for higher level leadership development, as well as the performance review process. His credentials include a master;s in creative drama and theatre from the University of Texas at Austin and a master’s in educational management from the University of Houston, Clear Lake.
Ray Cairnes
Global Director of Consulting
Fuse Universal
As the global director of consulting for Fuse Universal, Ray Cairnes taps his 20+ years of experience to deliver successful workforce transformations across multiple industries, geographies, and diverse cultural settings with focus on learning strategy and transformation planning; training design, development, and deployment covering the entire employee lifecycle; organizational development program design and delivery; talent management strategy and program delivery; program and project management; and change management marketing and communications.
SEMT102 AI + Teams/Slack = LxP
11:00 AM - 11:45 AM Wednesday, October 23
Expo Hall: Emerging Tech Stage
Wait, before you issue that LxP RFP! All organizations need better tools to enable self-directed learning, optimize content discovery, and improve the overall learning experience. The rapidly-growing learning experience platform (LxP) category has emerged to achieve these aims by delivering functionality that learning management systems (LMSs) have long neglected. But with more and more shiny new products with bewildering feature sets entering the market by the day, buyers have been left asking “what exactly is an LxP?”
In this session, you’ll learn that it’s better to think of the LxP as an employee experience concept, not just another product. You might even already have everything you need to create an LxP, but just don’t know it yet. Through practical examples and case studies, we’ll show you how learning technology stacks can be connected effectively using APIs, AI-powered recommendations, and collaboration tools like Slack and Microsoft Teams. The result is a frictionless ecosystem that enables learners to get the right learning exactly when they need it.
In this session, you will learn:
- What an LxP really is and how to create one
- How you can use AI to create powered recommendations drive self-directed learning
- How to deliver learning in the flow of work using tools like Slack and Teams
- Why combining an AI engine with Teams or Slack is better than an LxP
- Why Filtered’s data indicates AI-powered recommendations, + Teams/Slack = LxP is an effective approach
- Why you should think twice before sending that RFP
Technologies discussed:
Microsoft Teams, Slack, LxPs and magpie (Filtered's recommendation engine)
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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James Tyas
Solutions Consultant
Filtered
James Tyas is passionate about technology, behavioral science and user experience, and helps organizations including MCI Group, Girlguiding, and Reach PLC solve problems and deliver effective learning strategies. James started his career as a learning designer and has created award-winning learning experiences for FTSE 250 clients including Deutsche Bank, William Hill, and Coca-Cola. James has also delivered projects for not-for-profit organizations such as the Natural Resource Governance Institute and the Red Cross.
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Vinit Patel
Co-founder and COO
Filtered
Vinit Patel is an entrepreneur and start-up investor who loves the challenge of solving business problems through technology. As co- founder at Filtered, he works with a talented team of engineers, designers, and data scientists to create a series of innovative learning technologies. Over the last decade these products have helped millions of people globally, been translated into different languages, and adopted by consumers and multinational such as KPMG, the NHS, Siemens, and the United Nations.
STRS103 Connected Learning: How to Harness the Power of Social, Data & Networks
12:15 PM - 1:00 PM Wednesday, October 23
Expo Hall: Strategic Solutions Stage
Connected learning is a game-changer. It’s about taking a holistic, joined-up approach to learning that is more aligned with learning as an organic, human activity. In this session, we explore how it’s possible to support learning as an organic activity (not forced, but rather enabled) within your organization. We will show that by taking a step back to consider how people naturally learn, you can connect effective learning with organizational goals. You will also see examples of how learning ecosystems (however simple or complex) enable connected learning. It’s as much data-driven and iterative as it is about providing an engaging learner journey.
Ever feel like your eLearning happens in a vacuum? Disconnected? Yes we do, too! And so do many of our customers—even those who are quite advanced in the learning experiences they provide, their L&D strategies, and tech. In this session, we’ll explore how learning became disconnected and, more importantly, how to create truly connected learning that harnesses the power of social learning, data and measurement, and joined-up systems.
In this session, you will learn:
- How eLearning became disconnected
- How to connect learners by enabling social learning
- How your learning ecosystem (complex or simple) can enable a data-driven approach
- How to create a data-driven ecosystem
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Rose Benedicks
CEO
Dashe & Thomson
Rose Benedicks is a renowned learning design expert and CEO of Dashe & Thomson. She has won awards for her learning experiences and is recognized for her approach to workplace challenges. She excels in aligning learning with business needs and proving the ROI of well-designed learning experiences. She holds a masters in instructional systems technology from Indiana University, is a leading presenter in the industry, and teaches instructional technology at the University of Tennessee, Knoxville.
204 Bridging the Instructional Design Skill Gap
1:15 PM - 2:15 PM Wednesday, October 23
Montego A
It's a common problem in learning organizations…not enough skilled instructional designers to go around. Building or enhancing instructional design skills quickly and cost-effectively can be a challenge for both small and large learning teams. At PwC learning & development, a recent organizational change found our digital design & development team with varying levels of instructional design skills, and a need to upskill those with little to no experience.
In this case study session, find out how we took a team with varying levels of instructional design skills and provided them with myriad ways to upskill and enhance their value in instructional design. You'll explore how the team tapped into its skilled instructional designers to create and curate learning assets with limited budget and time. You'll learn how you can do the same for your team. Learn how to create an instructional design upskilling plan, how to leverage reusable virtual classroom templates, and how to recognize whether your efforts are achieving the results you want.
In this session, you will learn:
- How to develop a plan for upskilling your team in instructional design
- Which techniques work best for upskilling in instructional design
- How to coach staff members through the learning curve
- How to determine if your upskilling plan is working
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Shauna Vaughan
Digital Design Senior Manager
PwC
Shauna Vaughan has nearly two decades of experience as an instructional designer and performance consultant. She typically works on challenging, large-scale learning solutions with complex business and learning requirements and a variety of tools and technology, such as learning ecosystems, gamification and game- based learning, and mobile. Shauna is dynamic, always ready with an idea or three, which are backed by her master's degree in instructional design, research in storytelling, and her wealth of experience in instructional design. Her background is multi-faceted, with experience designing learning solutions for clients in a variety of industries, including several Fortune 500 companies.
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Melanie Arntsen
Digital Design Senior Manager
PwC
Melanie Arntsen, digital design senior manager at PwC, has over 25 years of experience as an instructional designer and learning leader. She has designed all types of learning including ILT, virtual classroom, eLearning, simulations, and mobile learning. Melanie also has extensive expertise in developing instructors and facilitating learning. She holds a PhD in instructional science, has designed learning across a variety of industries, and led teams in both large and small learning organizations.
205 Embracing the Learning Ecosystem: A Journey from LMS to LXP
1:15 PM - 2:15 PM Wednesday, October 23
Barbados AB
Supporting the diverse learning needs of an organization where time is money can be challenging. The goal of most learning organizations is to drive content and "foot traffic" into their LMS. Today, gains in technology offer more efficient methods to complete tasks. Corporate learning organizations need to examine their goals and determine the best way to support employees in an era of shorter duration learning content, mobile-friendly options, and a workforce that takes ownership for their own learning. During this session, participants will follow one company's journey from LMS to LXP. Topics covered will include the process of finding, implementing, and launching a learning experience platform.
In this session, you will learn how to evaluate LMS/LXP options, what to include in your RFP, and things to look for when evaluating RFP responses. You’ll learn tips for setting up a solid project team structure, and how to communicate with internal and external stakeholders during implementation. Finally, you’ll learn how to make the switch and manage the change from a traditional LMS to a LXP.
In this session, you will learn:
- How to evaluate the need for a new learning platform
- What to include in your RFP, and things to look for when valuating responses from vendors
- Suggested ideas for creating and communicating with a project team
- Tips for managing the change from LMS to LXP
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Learning Experience Platform (LXP)
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Jason Beck
Program and Curriculum Designer
CDM Smith
Jason Beck has worked in the learning and development space for 20 years. During his career he has had the opportunity to serve as a facilitator, LMS administrator, content developer, and training manager. His experiences have provided a great opportunity for him to learn what is required of a successful corporate learning and development organization.
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Kendra Chambers
Senior Instructional Designer
CDM Smith
Kendra Chambers has worked in the learning and development space since 2006 as a consultant, academic advisor, project manager, and instructional designer. She specializes in the design and development of online learning solutions. Her recent work includes leading the simultaneous implementation of an LMS and LXP, and the design and development of compliance and other required training to employees across the globe.
206 Building Buy-In: Tips for Pitching New Ideas to Stakeholders
1:15 PM - 2:15 PM Wednesday, October 23
Trinidad AB
You've attended a great eLearning conference, read some amazing articles, and participated in some inspiring webinars. You're bursting with ideas to invigorate your team's eLearning offerings, but how do you persuade your department or client to share your vision? It's seldom enough to simply tell what you've learned and describe the possibilities. A successful pitch will show how your idea will come to life and improve eLearning performance. With both time and money at a premium, developing a successful pitch, especially one that includes a POC, can be difficult. But by investing in the effort and correctly framing your pitch with a clear "hook," you'll increase your chance of success.
In this session we’ll explore the benefits of developing proactive, creative pitches that showcase you and your team as forward-thinking, innovative leaders eager to keep abreast of emerging trends. Using recent examples and strategies from RPA, this session will show how investing time and effort in your pitch process will increase your chances of success. This session will also examine how pitches that may not win will still increase your standing and showcase your team. Finally, this session will provide specific strategies designed to help your teams develop new creative pitches and effective client presentations.
In this session, you will learn:
- Why a proactive approach to creative pitch development helps establish you and your team as forward-thinking, innovative leaders
- How a proactive approach to emerging technology and eLearning trends helps circumvent the pitfalls of reactive development
- How to maximize POCs to increase your pitch's chance of success
- The benefits of pitching proactive creative concepts, even when those pitches don't win
- Specific strategies to help your team develop new creative concepts and effective pitch presentations
Audience:
Designers, developers, managers
Technology discussed in this session:
Augmented reality, virtual reality, chat bots, gamified simulations
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Derek Brezette
Instructional Designer
RPA
Derek Brezette has 10 years' experience as both a secondary and post- secondary English teacher, where he worked with underserved student populations. As an instructional designer, Derek has created web-based instructional content for a variety of learner populations including online college students, commercial airline pilots, and automotive sales consultants.
208 The Difficulty of Making AI You Can Really Use
1:15 PM - 2:15 PM Wednesday, October 23
Montego B
One of the most sought after uses of artificial intelligence is a system that can continually assess learners and recommend the right content at the right time, adapting with them as they progress. While this description of a recommendation system sounds simple from a user standpoint, it is extremely complex in practicality.
In this session you will discover what a recommender system is, and what it requires. You will walk through the process of building such a system, diving deep into the critical milestones that must be addressed. Attending this session will provide you with an end-to-end case study detailing what it takes to create a useful, AI-based system.
In this session, you will learn:
- How AI recommendation systems work
- The sorts of data AI recommendation systems require
- How to collect, organize, and manage enough of the right kinds of data
- Pitfalls and possibilities of complex AI systems
- How to approach ambitious AI projects, whether external or internal, in your organization
- How to ask if AI is really necessary
Audience:
Designers, developers, managers
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Ben Betts
Chief Executive Officer
Learning Pool
Ben Betts serves as CEO for Learning Pool. Previously, Ben served as chief product officer, where he worked to help define and develop Learning Pool's next generation of workplace digital learning platforms, with a focus on learning experience platforms and the learning analytics space. Ben's expertise is based in research, having completed his PhD researching the impact of gamification on adult social learning, Ben has authored and contributed chapters for many books, has two peer-reviewed academic papers, and has presented at conferences around the world, including TEDx.
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Hugh Seaton
GM
Adept Reality
Hugh Seaton is GM of Adept Reality, a software company focused on using VR/AR in adult learning. Prior to Adept, Hugh founded AquinasVR, a VR/AR software company which he sold to the Glimpse Group, parent of Adept. Hugh’s focus, whether in immersive technologies, IoT or artificial intelligence, is on the intersection of learning science, creativity, and the cutting edge technologies that can bring learning to new levels of effectiveness.
SEMT104 The Importance of Increasing Data Fluency Within L&D (And How To Do It)
1:15 PM - 2:00 PM Wednesday, October 23
Expo Hall: Emerging Tech Stage
Many of us would say that measuring the success of L&D is the hardest part of our job. And with new advances in learning technology, more data is available to us than ever before. But once you have this data, what do you do with it? How do you make sure what you're measuring is useful? How do you interpret it and present it so your audience cares? There is a whole new set of skills for your team to develop to be able to do this well. By spending time improving the data skills within your L&D team, you will become better partners to the business, make more informed decisions about your work, and open up high-impact, high-value conversations across your team.
In this session, you will learn how to identify the gaps in your L&D team's data fluency so that you can implement knowledge, skills, and environmental solutions to close them. I'll share some examples of resources we've created at HubSpot, content we've curated, and messaging we've provided across our department to be able to close this gap in our own organization. After you leave, you'll have what you need to create data-centric culture within your own team.
In this session, you will learn:
- The benefits of increasing data fluency for the L&D function
- How to identify current gaps in data fluency for your L&D team
- How to create the right culture for data fluency to thrive within the L&D team
- Examples of resources, content, and messaging to launch a data fluency initiative
- How to measure success of your data fluency initiative
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
LRS
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Emily Ricco
Sr Manager of Learning Design
Salesforce
Emily Ricco is currently senior manager of learning design at Salesforce. She formerly managed the L&D team at HubSpot. Emily was a member of the Learning Thirty Under 30 cohort in 2018 and has spoken at DevLearn.
SMNX104 LMS Migration Case Study: Open Source to an Open Can of Worms
1:15 PM - 2:00 PM Wednesday, October 23
Expo Hall: Management Xchange Stage
Even though opening a can of worms is better than kicking a bag of snakes or a hornet's nest, we nearly sank the ship chasing all of our worms! Join us as we dive into the mucky waters and wade through the deep mud of LMS migrations with this case study. As a SaaS provider, not only did we need to find a solution that worked for our team and our existing clients, but we also needed to have a solution that baited new clients as well. It wasn't easy!
In this session, we will open a tacklebox of tips that will help prepare you for your own platform migration. We'll cast a net out over the selection and migration process so that you don't feel like a fish out of water when it comes time to cast your own line. You'll prep your lures and outline your expedition plans during the session. We'll guide you through each step— you won't get swamped with the details. We'll have a whale of a time sharing our lessons learned. Come hear our tale of the Big Catch that almost wasn't!
In this session, you will learn:
- The steps our team took to conduct a needs analysis for a platform migration
- Questions we asked (and didn't) when working with vendors
- Insights on the negotiation process
- The steps we took in data migration and how data was impacted
- How our team handled client concerns and frustrations throughout the migration
- How we took an out-of-the box solution and made it our own
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), LMS administrators
Technology discussed:
Moodle LMS, Bridge LMS
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Holly Fuemmeler
Senior eLearning Developer
Optiv Security
Holly Fuemmeler is a senior eLearning developer at Optiv Security, charged with developing custom eLearning courses and learning assets for various global organizations, as well as curriculum design and development of off-the-shelf course portfolios. Holly has 13 years of experience in eLearning design and development and is skilled in a variety of tools including Articulate Storyline, Articulate Rise, Vyond, Adobe Flash, Adobe Photoshop, Adobe Illustrator, and Adobe Audition. She has a degree in communications and has worked in organizational learning & development for 20 years.
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Tiffany Franklin
eLearning Manager
Optiv Security
Tiffany Franklin is the security awareness training manager at Optiv Security, overseeing the design and development of security awareness programs for Optiv customers, including eLearning and threat emulation. For six years, Tiffany has been developing learning solutions that address the unique challenges of global organizations facing a wide array of cyber security risks. She has a background in education and has a masters in instructional design & technology. Tiffany has worked in learning & development for 12 years.
STRS104 A VMware Case Study: Increasing Product Adoption by Building a Connected Learning Environment
1:15 PM - 2:00 PM Wednesday, October 23
Expo Hall: Strategic Solutions Stage
Are you struggling with scaling your training and development? Are you frustrated with managing different tools to deliver your training programs? Find out how VMware implemented a solution that helped scale training efforts and create a seamless learning environment.
VMware had an ever-growing solution catalog, customer, and business partner base, and the need to scale training to meet the growing demand became paramount. VMware built its large user base by delivering ILT; from 5-day courses, to home grown, hands-on lab environments and certifications. As VMware expanded into cloud-based solutions, it needed a training offering that met the needs of its growing user base. The solution needed to be a cloud-based learning tool that delivered on-demand content at scale and delivered multiple methods to create a connected and engaging learning experience. Hear more about the journey and the solution that met the company’s standards and helped grow its user base.
In this case study, discover how VMware has grown its customer education beyond delivering ILTs to create a connected learning environment. VMware’s training and development strategy now includes microlearning, online courses, ILTs, hands-on labs, exam preparation for certification, learning communities, and an opportunity for learners to grow and become members of the company’s SME community. VMware took a methodical, phased approach that has helped in increasing the product adoption and increased certifications. We will discuss VMware’s journey from disparate systems to a fully connected learning environment. We’ll also share what’s next in VMware’s efforts to create the best learning experiences for their customers.
In this session, you will learn:
- How to think differently about your approach to training
- The benefits of a connected learning environment
- What issues led VMware to decide on building a connected learning environment
- How VMware successfully brought training, learning, and communities together
- What’s next for VMware inits training and development journey
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Manish Gupta
Co-founder
EduBrite Systems Inc.
Manish Gupta is a co-founder of EduBrite. Manish and his team are early adopters of newer technologies and have an eye for spotting the next trends in creating engaging learning experiences. He continues to build and test innovative solutions in the online education space with many small, mid, and large enterprises. Over the last eight years he’s been dedicated to supporting clients during the implementation of EduBrite’s platforms and solutions. He’s committed to building trust with his clients. That trust allows them to collaborate to design and test innovative solutions to their business problems. He holds a bachelor’s degree in electronics and telecommunication engineering and has an executive MBA.
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Terry Lyons
Senior Manager
VMware
Terry Lyons has been with VMware since 2006, currently managing the VMware Learning Zone (VLZ) platform and related projects. Previous to that role he was a staff alliance systems engineer responsible for many of VMware's global technology partners. Terry has 21 years of experience in the infrastructure, systems, and application management industry.
STRS105 Simple Strategies You Can Adopt Right Now to Support Personalized Learning
2:15 PM - 3:00 PM Wednesday, October 23
Expo Hall: Strategic Solutions Stage
Research shows that personalization increases learner engagement, however many organizations struggle to provide personalized learning. Why? Because without the right content strategy, it's tough to personalize at scale. This session will explore some simple things you can do right now to go beyond one-size-fits-all solutions that won't end up overwhelming your team.
In this session you will learn about key content management strategies and straight-forward design approaches that can be applied to the tools your teams are already using.
In this session, you will learn:
- Common challenges associated with developing, delivering, and maintaining content at scale
- How targeted, chunked, and consistent content is the foundation of truly personalized content
- How to evaluate your existing content for ease of personalization
- Techniques to create targeted, chunked, and consistent content
- How technology can help your teams and content scale effectively
- The key differences between an LMS, LCMS, LRS, and LXP, and how they fit together
Target audience:
Developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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David Dye
Account Executive
Xyleme
David Dye brings more than 20 years of experience in education and training to his role as account executive at Xyleme, including eight years as an instructional designer. David is passionate about helping organizations solve learning content management problems and works closely with prospective partners to help identify how technology can improve their content development and management processes. David earned a BA in English from University of Florida and an MEd in instructional technology from University of South Florida.
304 Crafting Beautiful Blended Learning Solutions Using Campaigns
3:00 PM - 4:00 PM Wednesday, October 23
Antigua A
Whether you're a learning professional or a marketer, you're competing for the same thing: attention. Without it, you can't get people to think and act and perform in new ways. There's one big difference, though. Marketers have been much more successful. Savvy marketers understand that tapping into the psychology of emotions sparks engagement in today's hyper-distracted world. That's a mindset learning professionals need now more than ever before.
In this session, you’ll learn about ways of creating multi-touch point blended learning solutions leveraging a variety of proven marketing techniques. We will give you tools to create "human" and personable content that you can deliver at the right time, to the right audience, with the help of learner personas. Building on the concept of content strategy, you will learn about learning campaigns and how these can help you deliver outstanding blended learning experiences.
In this session, you will learn:
- How marketers appeal to emotions to change behavior
- About the importance of a content strategy for blended learning solutions
- How to create "human" and personable content that resonates with all your learners
- How to create multi-touch point blended learning solutions using campaigns
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Canva, Adobe Spark, Mailchimp
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Mike Taylor
Learning Consultant
Mike Taylor
With over two decades of real-life, in-the-trenches experience designing and delivering learning experiences, Mike Taylor understands that effective learning isn't about the latest fad or trendy new tools. Known for his practical, street-savvy style, Mike is a regular and highly-rated speaker at industry events, and consults on learning design and technology at Nationwide in Columbus, Ohio. Mike holds an MBA degree from Ohio University and a master's degree in educational technology from San Diego State University.
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Bianca Baumann
VP, Learning Solutions & Innovation
Ardent Learning
Bianca Baumann is VP, learning solutions & innovation at Ardent Learning. Over time, she has developed processes and methodologies to help organizations meet their growth targets with the help of innovative L&D approaches including digital transformations, onboarding, and reskilling programs. She has spearheaded multiple projects in the marketing, automotive, financial, and events industries, creating award-winning programs along the way. She shares her expertise in her blog and at global conferences. She teaches learning experience design at OISE and published the eBook, The Little Black Book of Marketing and L&D, a practical guide that helps integrate proven marketing techniques into L&D.
305 Transforming from Learning Professional to Learning Leader
3:00 PM - 4:00 PM Wednesday, October 23
Montego DE
Whether your job title is instructional designer, learning experience designer, or trainer, the career path forward (and upwards) may not always be clear cut. There are often critical moments that can shape one’s career. Understanding how to recognize these moments, and the context of the questions and answers that shape your decisions, can make a huge difference in your career.
In this panel, we will have an intimate conversation with several learning executives from diverse industries to learn about how they have navigated their careers.
In this session, you will learn:
- How to plan and make decisions to advance your career from learning professional to leader
- Which skills are most important to your success as a learning leader
- The importance of personal brand in your long-term career success
Audience:
Designers, designers, managers
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Frank Nguyen
Executive Director
Genentech
Dr. Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, MicroAge, and Sears. Frank has published extensively on the intersection of eLearning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild, and ISPI.
306 The Competency-Based Workplace
3:00 PM - 4:00 PM Wednesday, October 23
Jamaica AB
Once upon a time, training was measured in seat time and the ISD community saw that this was bad. After great debates and much consternation, seat time was replaced with learning objectives and cognitive task analysis, and the ISD community pronounced that this was good. But is it? The result is that learning programs—in both education and training—are assessed on knowledge to be learned rather than what is needed on the first day on the job. As an example, people learning cybersecurity are tested on their knowledge but not on their ability to innovate and apply the knowledge, or on the "weaponized attitude" that they need to be successful.
In this session we will explore the concept of a competency framework and how it can be applied to define the "real" outcomes for a training program. We will show how data collected from the workplace. as well as training sources, can reference such frameworks and be used to analyze the efficacy of the training against authentic measures. Attendees will learn how to conceptualize and operationalize the competency-based workplace, and how to develop practice-based competency frameworks.
In this session, you will learn:
- The difference between learning objectives and competencies
- The goals and underlying philosophy of a competency-based workplace
- How to develop competency frameworks from practitioner knowledge
- What instrumentation is needed to implement a competency-based workplace
- The role of xAPI and methods for transforming xAPI data into competency assertions
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
xAPI, Moodle, checklist apps, CaSS
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Robby Robson
President
Eduworks
Robby Robson, the president of Eduworks, is an internationally recognized innovator in online learning. He began developing web-based learning content and learning management systems in 1995, chaired the IEEE Learning Technology Standards Committee from 2000 – 2008, and has helped dozens of organizations develop eLearning technology strategies. He has served as principle investigator and lead scientist on multiple federally funded projects that explored new technologies for learning, education, and training. Robby co-founded Eduworks in 2001, where he has guided research, services, and product development.
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Judy Katz
Project Manager
PeBL Pro by Eduworks
Judy Katz makes stuff that helps people learn. Since 1997, she's worked in education and training strategy, design, development, and delivery. She's thrilled to be on the Eduworks team as an instructional designer and product manager for PeBL Pro. Judy has a passion for great design and technology, usability, and social justice. She has a BA in English, an MBA, and an MEd in instructional design for workplace learning.
310 2019 Guild Research Trends: The Current State of xAPI, Designing for AR/VR, & the Expanding Role of the ID
3:00 PM - 4:00 PM Wednesday, October 23
Montego A
The eLearning Guild’s director of research, Jane Bozarth, along with contributors to recent research, hosts a review of several recent Guild reports. We’ll look at the ever-expanding role of the instructional designer, be joined by Julie Dirksen for an overview of what research says about designing with AR and VR, and then hear from Megan Torrance about the current state of xAPI. The focus of this session is on what is really happening across our industry now, with an emphasis on what works, what factors support our success, what content lends itself best to particular approaches, and what would enhance our own professional development.
This review of research is designed to familiarize you with what’s happening in the field and to help you find ways to be successful with approaches you’re considering, or that you’re already using and would like to enhance. You’ll leave with practical, evidence-based advice to help you engage in conversations and apply new ideas back at work.
In this session, you will learn:
- What practical insights you can gain from current research about our industry’s employment outlook, the use of AR and VR in our work, and the state of xAPI as it moves into a more mature phase
- State-of-the-industry practices in these areas
- Benefits and barriers facing practitioners
- Solutions to common challenges
Audience:
Designers, developers, and managers
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Julie Dirksen
Learning Strategist
Usable Learning
Julie Dirksen, a learning strategist with Usable Learning, is a consultant and instructional designer with more than 15 years' experience creating highly interactive eLearning experiences for clients ranging from Fortune 500 companies to technology startups to grant-funded research initiatives. She's interested in using neuroscience, change management, and persuasive technology to promote sustainable long-term learning and behavior change. Her MS degree in instructional systems technology is from Indiana University, and she's been an adjunct faculty member at the Minneapolis College of Art and Design. She is the author of Design For How People Learn.
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Jane Bozarth
Director of Research
The Learning Guild
Jane Bozarth, the director of research for the Learning Guild, is a veteran classroom trainer who transitioned to eLearning in the late 1990s and has never looked back. In her previous job as leader of the State of North Carolina's award-winning eLearning program, Jane specialized in finding low-cost ways of providing online training solutions. She is the author of several books, including eLearning Solutions on a Shoestring, Social Media for Trainers, and Show Your Work: The Payoffs and How-To's of Working Out Loud. Jane holds a doctorate in training and development and was awarded the Guild Master Award in 2013 for her accomplishments and contributions to the eLearning community.
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Megan Torrance
CEO
TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. She has more than 25 years of experience in learning design, deployment, and consulting . Megan and the TorranceLearning team are passionate about sharing what works in learning, so they devote considerable time to teaching and sharing about Agile project management for learning experience design and the xAPI. She is the author of Agile for Instructional Designers, The Quick Guide to LLAMA, and Making Sense of xAPI. Megan is also an eCornell Facilitator in the Women's Executive Leadership curriculum.
312 Three Approaches to Implementing Workflow Learning
3:00 PM - 4:00 PM Wednesday, October 23
Antigua B
Essentially, workflow learning is less about content consumption and more about solving problems and creating innovations while in the midst of the workflow. It is less about software and platforms, and more focused on changes in behavior and process of thinking.
In this session, you will learn from three cases and experiments in manufacturing, sales and support, and software operations. The cases of John Hagel’s “Scaling of Thinking Capacities”, Nassim Nicholas Taleb’s “Anticipating the Unknown and Unexpected”, and Joseph Raelin’s “Work-Based Learning” will be examined. You’ll learn ways to introduce workflow learning in your context, and explore the various software tools used to deliver workflow learning.
In this session, you will learn:
- How to establish a narrow and surgical-like precision approach to introducing workflow learning
- To identify direct impact areas at work
- To elevate the experience-sharing level to become trusted and reliable expertise solutions
- How to implement surface and deep-learning while doing work
- To select a mix of software and platform to deliver workflow learning (e.g., teams, workspace, situation expert)
- To set up and analyze metrics on scaling capacities, behavior changes, and business impacts
Audience:
Designers, developers, managers
Technology discussed:
Microsoft Teams, Facebook’s Workplace
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Ray Jimenez
Chief Learning Architect
Vignettes Learning
Ray Jimenez, PhD, spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. Ray is the author of Workflow Learning, Microlearning Impacts Report, 3-Minutes eLearning, Scenario-Based Learning, Do-It-Yourself eLearning, and Story-Based eLearning Design. He has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Mission Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and California Institute of Technology, to name a few. He is the chief learning architect for Vignettes Learning and Situation Expert.
313 Case Study: Training Solution Evolution at VTNZ
3:00 PM - 4:00 PM Wednesday, October 23
Andros A
From faxed questionnaires to mailed DVDs, training solutions have evolved over time. How do you work within a limited environment but still innovate? How do you get buy-in from your organization when technology keeps evolving, but you feel like your organization's training is lightyears behind? What's the best way to manage change so the focus stays on the training? And, how do you evolve your learning management system as your learning needs change over time?
In this session, we will discuss the training solution evolution of Vehicle Testing New Zealand (VTNZ), the market leader vehicle inspections across New Zealand. Kelvin Hylton will discuss his key learnings that have helped VTNZ keep its technology sharp over the years, managing a mix of face-to-face and eLearning, and managing change without overwhelming staff.
In this session, you will learn:
- Applied learning methodology
- Assessing your current learning environment
- Creating a flexible strategic direction for learning & development digitization
- Trial and error - what to look for with certain learning technology solutions
- Ensuring change is a positive within the organization by creating a minimum viable product for your learning platform
- Agile integration
- How to gain buy-in from learners and setting the right pace
- Identifying future opportunities
- Working with IT on your side
Audience:
Managers, senior leaders, technical training managers, LMS administrators
Technology discussed:
Moodle LMS, Totara Cloud, Totara Learn
Kelvin Hylton
Technical Training Manager
VTNZ
Kelvin Hylton is the technical training manager at the Vehicle Testing New Zealand (VTNZ) support office. He has over 22 years’ experience in Workbased Learning, Tertiary Education, Assessment/Moderation and Strategic Management. He been with VTNZ for over 15 years and has worked in various operational roles. Kelvin was heavily involved in the major reconstruction of how learning is communicated across the organization and has been the key driver to the Learning Centers’ success.
SMNX106 Creating Microlearning Videos Using Crowdsourcing
3:15 PM - 4:00 PM Wednesday, October 23
Expo Hall: Management Xchange Stage
Your organization is launching a new system to improve staff efficiency and foster more positive engagements with clients. This is a big change that impacts each employee's job. Providing a manual won't calm their fears or inspire them to learn how to complete familiar tasks differently. You must do more. You have two months to develop engaging, interactive training for thousands of employees, with no budget or team. How do you do it?
In this case study session, find out how a small team in IBM Support met the challenge by crowdsourcing microlearning development. You'll explore how the team came together from various parts of the business, created a microlearning development process that fit into their everyday assignments, and produced short videos relevant to the learners' tasks—all sounding like they came from a single person. You'll learn how to create a microlearning plan, engage stakeholders and gain commitment for microlearning strategy, define the crowdsourcing process, recruit and enable video producers, encourage feedback from learners and SMEs, and communicate results.
In this session, you will learn:
- To create a microlearning plan
- How to engage stakeholders and gain commitment for microlearning strategy
- To define a crowdsourcing process
- How to recruit and support video producers
- The importance of encouraging feedback from learners and SMEs
- How to communicate results
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Camtasia 2018, Moodle 3.6
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Mary Ellen Coleman
Enablement Designer and Developer
IBM
Mary Ellen Coleman is an enablement program designer and developer at IBM, where she has worked since 1986. She earned her BS in computer science at RIT, her MS in technical communication at RPI, and a MicroMasters in instructional design at the University of Maryland University College. Her work focuses on helping IBM technical support professionals worldwide learn the skills they need to be successful. In her spare time, she develops surveys and guides consistent and high- quality content development.
SEMT107 How to Build High-Performing Teams and Successfully Transform a Failing Organizational Culture
5:30 PM - 6:15 PM Wednesday, October 23
Expo Hall: Emerging Tech Stage
In 2003, the Columbia Space Shuttle tragically disintegrated during earth entry after 16 days in space. Aside from the technological causes, the Columbia Accident Investigation Board concluded in their assessment that "cultural traits and organizational practices detrimental to safety were allowed to develop," citing "reliance on past success as a substitute for sound engineering practices" and "organizational barriers and behaviors that prevented effective communication of critical safety information" among the problems found.
How could “good” engineers and managers misdiagnose the severity of the foam impact on crew safety and make such poor decisions? In this session, astronaut Charles Camarda will show you how to build a culture of learning and employ a strategy using intelligent fast failure to tackle the “epic” challenges your organization faces. How do you build high-performing teams that are equipped to solve new, ambiguous, and complex challenges? With the right organizational culture and the right tools, evoke imagination in your teams and fail successfully upward and beyond.
In this session, you will learn:
- How a culture lacking in psychological safety resulted in the Space Shuttle Columbia disaster
- How to build a culture of learning
- About the digital transformation of learning
- How to tackle complex, multidisciplinary, “epic” challenges in your workplace
- How to promote psychological safety and mitigate destructive cultural and cognitive biases
- What kind of tools you need to create and analyze virtual collaboration
- How AI, machine learning, and natural language processing can help personalize and scale learning
- How to fail fast, smart, small, cheap, early, and often
Technology discussed:
Valamis Learning Experience Platform
Target audience:
Managers, senior leaders (directors, VP, CLO, executive), academics, educators
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Charles Camarda
Astronaut, Former Senior Advisor for Innovation
NASA
Dr. Charles Camarda, an astronaut and former senior advisor for innovation at NASA, received his undergraduate degree in aerospace engineering from the Polytechnic Institute of Brooklyn, his MS from GW in mechanical engineering, and a PhD in aerospace engineering from VPI. He was head of the thermal structures branch at NASA’s Langley Research Center when he was selected to be an astronaut in 1996. He flew on the return-to-flight mission of Space Shuttle STS-114 in 2005. He held numerous positions at NASA before retiring in 2019. He was inducted into the Air and Space Cradle of Aviation Museum’s Hall of Fame in 2017. He currently teaches, consults, and is the founder/CEO of the Epic Education Foundation. An inventor, author, and educator, he speaks on subjects related to engineering, engineering design, innovation, safety, and organizational behavior.
404 Elevating L&D's Value to the Business
10:45 AM - 11:45 AM Thursday, October 24
Martinique A
For decades, learning & development has been wishing for "a seat at the table" with senior leaders. So, why is it so hard to get there? The reasons may be rooted in our legacy as a training function that taught workers to perform predictable tasks and repeatable procedures. Today's work is less predictable; more creative and fluid. Yet in many organizations, L&D's training legacy continues to impact our work processes and outputs, which, in turn affects how we are perceived.
In this session, you’ll explore the approaches through which L&D can become more business savvy, strategic, and agile to meet the challenges of today's work environment. You'll investigate ways to communicate with senior leaders so you can identify and solve the problems that concern them most. You'll also discuss the capabilities, skills, tools, and approaches L&D organizations need to make our solutions more strategic, direct, effective, and instantly available.
In this session, you will learn:
- How to support the constantly evolving needs of workers
- How to enhance strategic thinking among L&D staff
- How to advance strategic L&D skills, capabilities, processes, and infrastructure
- How to build credibility and trust with senior leaders
- How to elevate L&D's value to the business
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Steve Foreman
President
InfoMedia Designs
Steve Foreman is the author of The LMS Guidebook and president of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to large companies, academic institutions, professional associations, government, and military. Steve works with forward-looking organizations to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, learning and performance ecosystem solutions, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-centered solutions that blend working and learning.
405 Content Strategy for L&D: Engage Learners Like a Media Company
10:45 AM - 11:45 AM Thursday, October 24
Antigua A
Studies show that nearly 20 percent of the workforce is actively disengaged (Gallup). This problematic statistic has L&D professionals seeking new models. At the same time, the Towards Maturity Report (2018) shows that 61 percent of L&D departments have no policy cementing the way content is communicated and distributed in the organization. The development and use of high engagement communications tools has exploded in other industries. How can the L&D professional take advantage of the macro level trends in communications and media?
In this session, you'll learn how to transform an L&D department into a dynamic, effective, communications machine. First we'll look at models of successful content distribution and monetization (TV shows, YouTube creators, digital magazines, and podcasts) and analyze why they are able to engage large audiences. Next, we’ll apply that knowledge to L&D content by examining aspects of media companies such as audience targeting, channel selection, and content reuse. You'll learn how to engage in what Gary Vaynerchuk called "attention aribitrage," and successfully get your critical learning content in front of your audience. When you complete this session you'll understand why you should apply the modern media model to your learning content, and you'll have the tools to start making this important transition.
In this session, you will learn:
- How content models are used in marketing
- How personas are used in content models
- How social media fits into the content model
- Why L&D benefits from adopting a content model
- The KPI's used to measure success in a content model
- How to create a content plan
- How to distribute and redistribute content from channel to channel
- How to brand content and tie distribution together
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Video, podcasts, social media
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Mark Lassoff
Founder
Dollar Design School
Over two million people have learned coding and design from Mark Lassoff. Mark and his company are pioneers in new media learning, having created the first streaming media network dedicated to learning workforce and career skills. They produce broadcast-quality learning content that focuses on digital skills such as design, coding, and digital productivity. Mark is an in-demand speaker and has traveled the world to teach. He was named to the 40 under 40 in both Austin, Texas, and Hartford, CT. In 2017, Mark was awarded the prestigious Learning Guild Guild Master Award.
406 UX Research on a Shoestring Budget
10:45 AM - 11:45 AM Thursday, October 24
Andros A
Has one of your organizational eLearning investments been met with mixed reviews or low uptake from learners? Perhaps you're moving to mobile content for the first time, or expanding into a new international market where you don't have on-the-ground presence. Too often we plan, develop, and implement in a vacuum because we believe we don't have the financial resources to conduct targeted user research. Budget constraints keep us focused on solving problems and adjusting with our solutions rather than designing for different cultures, technology levels, and genders. To address the training needs of our audience, delight them with our content, and drive repeat engagement, it's critical we involve them in the process and leverage low-cost tools to make that happen throughout the process.
In this session you’ll hear how a non-profit organization and a video game start-up got creative with their user experience (UX) strategy to ensure user feedback drives the development of a mobile-optimized, game-based course built for the US, Mexico, India, South Africa, and Saudi Arabia. You'll learn how the International Youth Foundation (IYF) utilized affordable strategies for engaging end-users throughout the design and production process using tools such as Facebook and Instagram-hosted social pulse polling, crowd-sourced beta testing, behavioral insights, user personas, and focus group discussions.
In this session, you will learn:
- To maximize your UX budget by anticipating key user engagement moments throughout an agile design plan
- User-first design strategies for content creation that will work for your learner demographics, such as focus group discussions, usability testing, user persona creation, and social pulse polling
- How to unpack your user personas to target a digital audience via social pulse polling on Facebook and Instagram
- Why research and UX design are critical components of the eLearning process
Audience:
Designers, developers, managers
Technology discussed:
Ads Manager for Facebook and Instagram, Cornerstone OnDemand, Phaser 3, Google Forms
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Rhonda Greenway
Corporate Programs Manager
International Youth Foundation
Rhonda Greenway is the corporate programs manager for the International Youth Foundation (IYF), where she creates and tests eLearning tools and administers the global LMS. As part of the Asset Strategy Knowledge Unit, she supports IYF's digital strategy and advises on IYF's monitoring, evaluation, and learning platform, a Salesforce-based solution. Rhonda has developed curricula for both the World Food Prize and the Iowa High School Model UN Program, and managed the Iowa International Center's language program. Rhonda is a New Leaders Council fellow, former UNA-USA National Council member, and holds a BA in political communications and global studies from UNI.
414 Project Management: More Than Just Managing Deadlines
10:45 AM - 11:45 AM Thursday, October 24
Barbados AB
Everyone involved in training creation and delivery is managing at least part of a project, whether they know it or not. While many think of project management as only meeting a series of deadlines, it can provide you so much more than checkmarks on a calendar. Meeting deadlines is important to your success, but what if you could use basic project management techniques to create repeatable processes, improve communications with your stakeholders, and manage risks we all encounter? Best of all, what if it can make your job easier?
In this session, you'll learn the basics of how projects are managed and how to leverage that knowledge on your next training project. You will learn how to identify stakeholders and meet their needs, set project goals that define success, manage the scope of your project (and how to prevent it from creeping away from you), create a schedule to meet everyone's needs, manage the risks that always find their way into your project, and how to close it out and start all over again. You'll leave the session with a better understanding of how to manage projects (both training and others), provide better information to your stakeholders, and most importantly, create better training more efficiently.
In this session, you will learn:
- How to create a basic training project
- How to create a project charter
- How to prevent the dreaded "scope creep"
- How to identify risks and what to do with them
- When to communicate with stakeholders
- How to make your successful project easily repeatable
Audience:
Designers, developers, managers
Technology discussed:
Microsoft Excel, Microsoft Project, Microsoft PowerPoint
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Joe Nadeau
Director of Training and Development
ABILITY Network
Joe Nadeau was a computer nerd before it was cool to be one. A trainer and training director for over two decades, he is currently director of training and development for ABILITY Network in Minneapolis. As assistant vice president of training for a large national bank, Joe created and led leadership and management training that is still in use internationally, and his eLearning is currently viewed by over 500,000 people annually. Joe is a PMP who holds bachelor of communications and master of business administration degrees.
SELR203 How We Create Award-Winning Work—And You Can Too
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: eLearning Rockstars Stage
Every instructional designer wants to create top-notch work. But it can often feel like the odds are stacked against you—tight deadlines, lack of resources, department of one—you know what we’re talking about. What if you could take a peek behind the curtain at how an award-winning custom eLearning shop works? See what their secrets to innovation, efficiency, and awesomeness are?
Come hear from Rich Vass, director of customer success at eLearning Brothers, together with one of our custom clients, in a deep-dive exploration of real-world projects we’ve partnered on. Joining Rich on stage is Jennifer Le Page, director of eLearning design and development at Chartered Professional Accountants of Canada. During this session, you’ll see examples of the amazing content we created, as well as hear stories of what not to do. You’ll learn about how our teams work together to craft amazing learning solutions. You’ll walk away inspired, with new ideas to take back to your office.
In this session, you will learn:
- About innovative eLearning solutions we’ve created and how the learners responded
- Strategies for working with clients or stakeholders
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Jennifer LePage
Director, eLearning Design and Development
Chartered Professional Accountants of Canada
Jennifer LePage, director of eLearning Design and Development at Chartered Professional Accountants of Canada, has worked in organizations big and small for more than 15 years, giving her a broad range of opportunities to experience life in hospitals, retail organization, financial institutions, and colleges. Jennifer is a formally trained teacher and instructional designer with a graduate degree in distance learning. She has taught international students, C-suite executives, line workers, professionals, and other teachers. She has also published work in medical journals and spoken at conferences.
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Richard Vass
VP Customer Success
eLearning Brothers
Richard Vass is a dynamic, experienced consultant and professional facilitator with over 25 years in the field of human performance and development. As co-founder and director of customer experience at eLearning Brothers Custom, Richard has forged a number of deep relationships with leaders in the field of professional learning services and has provided significant contributions to an impressive list of clients. Prior to eLearning Brothers, Richard co-founded impact Solutions, a professional learning services company service focusing on comprehensive learning solutions for domestic and international clients with a focus on the MENA region. Â
SEMT203 Headless Content: Wrapping Your Head and Hands Around Large Content Libraries
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: Emerging Tech Stage
Managing a large or growing library of learning content is an expensive and time-consuming exercise. The issue is compounded when the content creation or maintenance workflows contain many different stakeholders, the team’s timelines are at the mercy of upstream business units, and the learning material itself is delivered in different formats to different channels.
What lessons can L&D groups learn from other types of business that create, manage, and deliver large volumes of content? How can best practices from high performing, data-driven organizations be applied to learning assets that are diffuse and complex? And how do team leaders continue to maintain effective learning strategies while decreasing cost, improving compliance, and maintaining a responsive partnership with the wider business?
In this session we will review the impact on training organizations of the evolution in best practices for managing large volumes of critical business content. Concepts such as content strategy and information architecture continue to mature in other business areas such as operations, product documentation, customer support, and sales enablement, and these techniques and benefits are also being applied to training content development.
Our session will use examples of technology and architecture, how to categorize content and enable separation of content from storage and from delivery, and the downstream benefits of this “headless content management” practice. These benefits include more accurate resource planning/release management, better operational performance in compliance-heavy industries, additional revenue opportunities, and improved learning outcomes.
We will look at some of the key drivers that motivate training organizations to adopt these strategies, such as decreasing visibility and control as content volume increases, disparate skills and tools required for different learning modalites, and the (in)ability to innovate quickly or to be nimble with requests from clients or the business.
Finally, we will touch on some of the key change management concerns faced by training organizations that either prohibit improvement generally or cause project friction while change is underway. This session is designed for training organizations that do—or will—create and maintain a large library of content and are looking to improve management of this valuable asset. The examples used are from Author-it clients and are applicable to any organization.
In this session, you will learn:
- How to identify whether your organization would benefit from a headless content approach to content development
- How to separate training content from storage and from delivery
- Examples of this separation in current technology
- How to start content strategy conversations within wider organizational strategies and workflows
- How to identify the first high-value/low-risk projects to test
- How to identify critical change management issues for people, processes, and technology
Technologies discussed:
Content management, learning content management, Author-it Cloud, MS Word, xAPI, SCORM, QMS, PLM, HRIS
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Matt Armstrong
Director, Business Development
Author-it Software Corporation
Matt Armstrong has been working with organizations in the USA, Asia, and Europe for almost two decades, helping them streamline content development practices to support operational improvements, revenue growth, and customer satisfaction. This includes projects for operations and support material, training content, technical communications, and sales enablement applications. Matt's current focus is using technology to rapidly innovate from existing content assets. Matt has successfully designed large multi-national projects with complex implementation, custom development (including vendor selection), change management, and target attainment. Matt has led business development activities that identified and entered new market categories, enabling organizations to grow revenue by more than 100%.
SMNX203 Empower Your Digital Workforce with Learning in the Flow of Work
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: Management Xchange Stage
The employee skills gap is widening, but employees have even less time for training today. According to a LinkedIn Workplace Learning survey, employees are able to set aside barely five minutes per day for formal learning. L&D managers agree that traditional training methods are not adequate to equip a workforce for the future. With workplace learning being one of the biggest motivators for employees, how does L&D meet the learning needs of today’s digital workforce and create a culture of ongoing learning?
In this session you will learn how “learning in the flow of work” makes training relevant and gives employees the right information to do tasks productively. Since it is delivered right when and where learners need it, it dramatically improves retention and productivity. Learning in the flow of work is an intelligent mix of micro and macro learning. It fills an important gap through in-depth measuring of learner progress and its impact on business. Since it doesn’t require employees to get away from their day-to-day work, it’s more effective and easier to incorporate into their already-packed days. Learning in the flow of work meets the expectations of today’s learners, who expect:
- Relevant information available at the moment of need to improve productivity
- Instant knowledge discovery and delivery from all sources of knowledge
- Learning that’s precise and personalized to a user’s needs
- Training rendered in a self-serve mode, so employees learn at their own pace
In this session, you will learn:
- How L&D managers can augment traditional training with more effective live training
- How L&D can provide personalized and contextual training to employees at their place of work
- How to train employees on multiple, complex software systems and create a homogenous training experience
- How to make all enterprise knowledge accessible to employees to promote continuous learning
- How to create effective and engaging training content with minimal time and no coding effort
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Gaurav Malhorta
VP, Product Marketing
Whatfix
Gaurav Malhorta is a full-stack product marketing leader with experience steering 12 SaaS products to market leadership. He heads the product marketing team at Whatfix and spends his time creating, planning, and implementing innovative and exciting product marketing strategies.
504 Creating Modern Learning Programs for Leadership Development
1:15 PM - 2:15 PM Thursday, October 24
Montego A
Organizations are struggling to provide leadership development programs that fully engage their employees and provide them with valuable leadership development opportunities. Indeed, according to a recent Fortune survey, just 7 percent of Fortune 500 CEOs believe that their companies are building effective global leaders, and only 10 percent believe that their leadership development initiatives have a clear business impact. How can organizations combat this problem of ineffective training, and develop modern learning programs that offer more productive leadership training in today's digital world?
In this session, you’ll learn the key strategies that are critical to creating a modern leadership development program that meets your employees' specific learning needs. Discover how you can leverage new learning technologies, tools, and innovative training designs to transform your learning program. You’ll also explore the successes and failures of other leadership programs, in order to identify best practices for developing effective leaders in your organization.
In this session, you will learn:
- What new technologies are currently being used by other L&D leaders
- Which cutting-edge tools from leading tech companies may be able to help
- About success stories from leadership development programs
- How NOT to run leadership programs
- Best practices for organizational leadership development
- How to convince leaders to take time for training
- How to curate a leadership library
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
LXPs (Degreed, EdCast, LTG), content design tools (Inkling, Gomo Video), off-the-shelf content (GO1, Filtered)
Caroline Brant
Global Learning Strategist
GO1
Caroline Brant is an award-winning author and speaker about learning efficacy, and is currently a learning strategist at GO1. With over 15 years of experience in the learning and development sector, she has a deep understanding of cutting-edge technology, product development, strategic partnerships, training design and implementation, and the future of work. Caroline has led the development of training programs for many Fortune 100 companies, including Google (Alphabet), New York Life, General Motors, and Goldman Sachs. Using strategic insights and creative vision to tackle learning issues, she partners with clients to identify opportunities for L&D to support business strategy.
505 Building an L&D Time Capsule: A Guild Master Panel
1:15 PM - 2:15 PM Thursday, October 24
Andros A
As part of the 15th anniversary celebration of DevLearn, we’ll be building a time capsule of what L&D is today, and what L&D professionals think the future of L&D will look like.
In this session, you will join in a discussion with many of those recognized as Guild Masters exploring the past, present, and future of the L&D field. You will hear different perspectives on what we’ve learned as an industry, what we still need to learn, and what the future of L&D might look like. We’ve invited all our Guild Masters to this discussion, making this super-sized panel a conversation you won’t want to miss.
In this session, you will learn:
- The most important things L&D contributes to today’s organizations
- Lessons from the past that inform how we approach the future
- How L&D is changing
- How to prepare for the future of learning and work
Audience:
Designers, developers, managers
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Clark Quinn
Chief Learning Strategist
Upside Learning
Clark Quinn, PhD is the executive director of Quinnovation, co-director of the Learning Development Accelerator, and chief learning strategist for Upside Learning. With more than four decades of experience at the cutting edge of learning, Dr. Quinn is an internationally known speaker, consultant, and author of seven books. He combines a deep knowledge of cognitive science and broad experience with technology into strategic design solutions that achieve innovative yet practical outcomes for corporations, higher-education, not-for-profit, and government organizations.
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Joe Ganci
President
eLearning Joe
Joe Ganci is the owner and president of eLearning Joe, a custom learning company. Since 1983, he has been involved in every aspect of multimedia and learning development. Joe holds a computer science degree, writes books and articles about eLearning, and is widely considered an eLearning development guru. He consults worldwide and also teaches at conferences and client sites. Joe writes tool reviews and has received several awards for his work in eLearning, including a Lifetime Achievement Award in 1999 and an eLearning Guild Master Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.
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Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
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Frank Nguyen
Executive Director
Genentech
Dr. Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, MicroAge, and Sears. Frank has published extensively on the intersection of eLearning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild, and ISPI.
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Ellen Wagner
Managing Partner
North Coast EduVisors
Ellen Wagner is an accomplished learning technology professional with career experiences in academic, commercial, and non-profit organizations. She has worked as a tenured professor and university administrator, was a founding ed tech entrepreneur, a senior executive of publicly traded software companies, a journal editor, and a board member of a number of start-up ed tech companies. Her areas of expertise include ed tech, emerging tech, change management, instructional systems design and learning engineering, and digital learning (online and eLearning).
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Michael Allen
Founder and CEO
Allen Interactions
Dr. Michael Allen, founder and CEO of Allen Interactions, has been a pioneer in the eLearning industry since 1975. Dr. Allen has more than 50 years of professional, academic, and corporate experience in teaching, developing, and marketing interactive learning and performance support systems. Dr. Allen has led teams of doctorate-level specialists in learning research, instructional design, computer-assisted learning, and human engineering. He defined unique principles and methods, Successive Approximation process or SAM, and the CCAF design model for designing and developing high impact interactive eLearning experiences that invoke critical cognitive activity and practice.
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Julie Dirksen
Learning Strategist
Usable Learning
Julie Dirksen, a learning strategist with Usable Learning, is a consultant and instructional designer with more than 15 years' experience creating highly interactive eLearning experiences for clients ranging from Fortune 500 companies to technology startups to grant-funded research initiatives. She's interested in using neuroscience, change management, and persuasive technology to promote sustainable long-term learning and behavior change. Her MS degree in instructional systems technology is from Indiana University, and she's been an adjunct faculty member at the Minneapolis College of Art and Design. She is the author of Design For How People Learn.
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
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Robert Gadd
President
OnPoint Digital
Robert Gadd is president of OnPoint Digital and responsible for the company’s vision and strategy. OnPoint’s online and mobile-enabled offerings support more than one million workers and include innovative methods for content authoring, conversion, and delivery extended with social interactions, gamification, and enterprise-grade security for workers on their device or platform of choice. Prior to OnPoint, Robert spent 10 years as CTO of Datatec Systems and president/CTO of spin-off eDeploy.com. He is a frequent speaker on learning solutions—including mobile, informal learning, xAPI, and gamification—at national and international T&D conferences.
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Bill Brandon
Editor, Learning Solutions
The Learning Guild
Bill Brandon is the editor of Learning Solutions. He has designed, managed, and delivered instruction since 1968, and has been an e- Learning practitioner since 1984. Before becoming the editor in 2002, Bill held instructor and management positions in the United States Navy, Texas Utilities, Atmos Energy, TGI Friday's, and The Sales Consultancy. The co- author of eight books and the author of dozens of articles on technical topics, he has also developed programs for major conferences and owned a consulting business. He is a past president of the Texas Chapter (now the Dallas Chapter) of ISPI, and for 10 years led the Learning Technology SIG of the Dallas Chapter of ASTD. Bill is a graduate of the University of Texas at Austin and now lives near Dallas, Texas.
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Chad Udell
Chief Strategy Officer
Float and SparkLearn
Chad Udell is the award-winning managing partner, strategy and new product development, at Float and SparkLearn. He has worked with Fortune 500 companies and government agencies to create experiences for 20 years. Chad is an expert in mobile design and development, and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success and Shock of the New.
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Mark Lassoff
Founder
Dollar Design School
Over two million people have learned coding and design from Mark Lassoff. Mark and his company are pioneers in new media learning, having created the first streaming media network dedicated to learning workforce and career skills. They produce broadcast-quality learning content that focuses on digital skills such as design, coding, and digital productivity. Mark is an in-demand speaker and has traveled the world to teach. He was named to the 40 under 40 in both Austin, Texas, and Hartford, CT. In 2017, Mark was awarded the prestigious Learning Guild Guild Master Award.
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David Kelly
Chairman
The Learning Guild
David Kelly is the Chairman of the Learning Guild. David has been a learning and performance consultant and training director for over 20 years. He is a leading voice exploring how technology can be used to enhance training, education, learning, and organizational performance. David is an active member of the learning community, and can frequently be found speaking at industry events. He has previously contributed to organizations including ATD, eLearn Magazine, LINGOs, and more.
506 Making New Ideas a Reality: Strategies for Choosing the Right Tools, Team & Approaches
1:15 PM - 2:15 PM Thursday, October 24
Barbados AB
It’s great when your boss finally jumps on board with all the bright ideas that you’ve been pitching. Well, until you consider you might never have done this before or the scope of your plan is beyond the current capacity of your team. How do you implement a modern vision for your courseware without breaking the bank? Do you need external support? Can your team do it all? Have you bitten off more than you can chew? Maybe, but maybe not. A strong strategy to select your team, tools, and projects will help you put your money where your mouth is.
In this session, you’ll find out how to choose the right approaches to make your project a reality. You’ll learn to maximize the different people at your disposal to start your project on the right foot and achieve the desired effect. You’ll explore how to choose the right software for the job, learning how to leverage what you already own, and then select new tools to add variety. Online content? Videos? Whiteboard videos? 3D models? The type of software that you choose will have an effect on your course, so you’ll then explore different options for creating engaging content. Finally, you’ll look at strategies for working with your team and SMEs to meet your goals. You’ll leave this session able to plan your next projects to deliver results to your boss the next time the good idea fairy visits.
In this session, you will learn:
- What strategies can help you succeed with implementing ambitious new ideas
- Who should be on your team to help these ideas happen
- What types of attainable software can achieve big results
- How to find creative solutions to help you make your big ideas come to life.
Audience:
Designers, managers
Technology discussed in this session:
Modest 3D, Whiteboard video software, rapid authoring tools, Domiknow, H5P
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Luc Blanchette
Techno-pedagogical Advisor
Universitv© de l'Ontario Franvßais
Dr. Luc Blanchette is a seasoned learning and development professional. During his 20 years in the Canadian Armed Forces, he worked as a training development officer in a variety of positions and training establishments. He has advised various organizations on how to implement modern training solutions. He has been involved in a variety of aspects of training modernization such as online learning, blended learning, driver simulation, online assessment, instructor development, alternate training delivery and change management. He holds an undergraduate degree in adult education, a master's in distance education, and a doctorate in education with a specialization in instructional design.
SMNX204 Is Your Curriculum Carrying Some Extra Weight? Put It On A Diet
1:15 PM - 2:00 PM Thursday, October 24
Expo Hall: Management Xchange Stage
Content bloat: It's embarrassing, it's uncomfortable, and you blame yourself for that extra weight you're carrying around. But how did it happen? You did a job task analysis, you created objectives, you tried to design efficiently. But somehow the program just kept growing. At JetBlue University, we're feeling the strain of training programs getting too large yet, with our safety focus, we can't just cut content or objectives. The only way to reduce the bloat is to reimagine how we handle required knowledge and skills that our job task analysis (JTA) has identified. To do that, we may need to take a few steps back and look again at our needs and expectations for modern learners in a modern workforce.
In this case study session, you'll learn about how JetBlue identified and addressed the strategic gap between unwieldy lists of knowledge and skills, and fit, healthy curriculum programs. As we share the simple internal tool JetBlue built, we'll talk through the advantages of using a strategy like this to positively influence new hire selection, learning retention, and training cost. To close out the discussion, we'll examine how modern workplace demands and technologies may inspire modern approaches to instructional design and performance support, including learning experience designers who partner with HR for talent acquisition and collaborate with decision makers for workplace rules and design.
In this session, you will learn:
- What you can do to refocus training time on what's important
- Where there may be a gap between your JTA and your program design
- How you can determine training strategies for a variety of objectives based on a few key factors
- What benefits you can realize by partnering across departments for holistic learning solutions
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
MS Excel
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Kristianna Fallows
Supervisor Learning Design
JetBlue University
Kristianna Fallows, supervisor of learning design at JetBlue University, has been working in instructional design for 18 years. She has an MA in applied learning & instruction. She has worked for JetBlue University for seven years. Her passions include travel and adventure, and studying why and how adults learn. She believes providing meaningful learning opportunities is the best way she can help others achieve their dreams. Kristianna loves to share with others how they can apply research-backed learning theories in a practical way in their business environments.
SELT205 The 3 Pillars of an Effective Digital Learning Program
2:15 PM - 3:00 PM Thursday, October 24
Expo Hall: eLearning Tools Stage
Digital transformation is the name of the game, but how do you know if your current learning program is actually successful? While digital, one-size-fits-one approaches are gaining recognition across the industry, many organizations are still relying on outdated solutions that leave learners wanting more. In-person courses and paper-based materials aren’t learner-friendly for busy professionals, and traditional LMS platforms prioritize content management over creating a premium learning experience. These options also offer limited functionality and ability to scale, preventing businesses from expanding their reach into new markets and users. Without incorporating modern learning methods, you run the risk of a bad learning experience that results in high dropout rates, poor learner engagement, and ROI left on the table.
In this session you will learning how to adopt a new learning strategy that aligns with today’s learners. We’ll take a deep dive into the three core pillars of an effective learning program—learner engagement, learner experience, and organizational revenue—to ensure your learning program is set up for success. Organizations that create engaging, differentiated programs will have a huge industry advantage in the years to come. But how do you tie all these learning pillars into a unified strategy? Through a personalized digital learning solution.
In addition to reviewing the three core pillars of an effective learning program, we will also present five questions you should consider when evaluating your current learning program or when considering a new option.
In this session, you will learn:
- How to increase learner engagement
- How to use your learning program to drive revenue
- How to create a personalized learner experience
- What questions to consider when evaluating your learning program, or a new option
Target audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
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Dean Swetz
Enterprise Solutions Manager
BenchPrep
Dean Swetz is an enterprise solutions manager at BenchPrep, helping organizations deliver engaging, learning experiences. Prior to his time at BenchPrep, Dean spent over 15 years working alongside several Fortune 100 companies to develop data, analytic, and software strategies for various uses. When not helping education-focused organizations with learning and development programs, Dean spends his time coaching his son's baseball team and volunteering at various community organizations.
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Margaret Larson
Business Development Representative
BenchPrep
Margaret Larson is a business development representative at BenchPrep, an online learning platform that delivers learning experiences and drives revenue for nonprofits, corporations, and training companies. In her role on the solutions team, her primary goal is to help organizations evaluate the health of their current learning programs and see the value of an engaging, unmatched learning experience with BenchPrep's Learner Success Platform.
604 Learning at My Fingertips: A Mobile App Case Study
3:00 PM - 4:00 PM Thursday, October 24
Antigua B
Our organization had a challenge: we had text-heavy, hard-to-navigate, print-based learning documents with multiple versions. Not only that, the documents needed to be updated often. We wanted to change this approach and instead make the possibility of "right-time-right-place" training and support into a reality using a mobile app. While not a seamless nor instant fix, our results show that we're providing a better learning and support experience to our users with media-rich, navigable and interactive offline, "right-time-right-place" content—an approach which would work well for delivery of any media-rich, navigable content to diverse and mobile users.
During this case study session, you’ll discover how a custom mobile app can help you give your audience easy and quick access to job-specific training and reference materials at the time and place they need them. You’ll explore the key points in the app design and development process, including problem identification and definition; development tool selection; content development, vendor, and launch experiences; usage data; and user feedback. You’ll get insights in how to plan both pilot and broad launches, organize content development with multiple authors, and track progress in a "build while flying" environment. You'll get a glimpse into our challenges, successes, and lessons learned, and what you might do differently in your own projects. (We learned the hard way, but must you?)
In this session, you will learn:
- How we created and deployed a mobile app within our small but mighty instructional design team
- Methods for creation of a mobile app without (much) coding
- Approaches to tool selection
- Tips for planning and organizing a multi-user and layered development process in a complex project environment
- How best to prepare for some of the challenges that come with vendor developers
- Strategies for deploying a mobile experience that work best for your audience
- About our lessons learned and real-world triumphs of the app launch and implementation
Audience:
Designers, developers, managers
Technology discussed in this session:
Custom mobile app development, Adobe Experience Manager Mobile (formerly Digital Publishing Suite), Adobe Mobile Analytics, Adobe InDesign, Mag+ interactive digital publication creator, HTML/5, PDF
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Meg Bertapelle
Principal Instructional Designer
Intuitive
Meg Bertapelle is a principal instructional designer in the global customer learning & development department at Intuitive, with over 15 years of experience designing and developing learning solutions. She works continuously to improve internal and external customers' learning experiences involving Intuitive's products, emphasizing activity and practice as often as possible. Meg holds an MA in instructional technology from San Jose State University. She received the "Education Professional of the Year" award from her organization in 2016, placed second in the DevLearn Hyperdrive competition in 2017, and has been pleased to speak at DevLearn the last few years.
605 Transforming Organizational Learning: SMEs as Creators, L&D as Advisors
3:00 PM - 4:00 PM Thursday, October 24
Bermuda AB
In an ideal world, your organization would have enough designers and developers to create all the eLearning and performance support tools employees need to do their jobs right—and you’d have the budget to pay vendors when your team's capacity was running low. Unfortunately, we don't always live in that ideal world. We sometimes find ourselves in one where resources and budgets may be stretched, but company initiatives still need to be supported by training programs. One way to address this is to use your development team for key initiatives, but give your SMEs the tools, resources, and support they need to develop non-essential programs. There’s risk that SMEs could pump out slide after slide of bullet points that no one really learns from, but it can be mitigated with a strategy that maintains some design quality standards while allowing SMEs to get the development done.
In this session, we'll walk through how you can implement a decentralized development structure in your organization. Of course, you can't merely give SMEs access to development tools and say "GO." No, you need a structure that provides a process, expectations, guidelines, resources, tools, and (most importantly) support for SMEs while they develop their courses. We'll discuss how we helped a client successfully implement this very structure. Not only did we have to provide the tools and resources for the SMEs, but we also had to give the learning consultants the tools, resources, skills, and knowledge to transform them into the SMEs' trusted advisors. At the end of the session you'll walk away with our complete support guide that you can use to implement these strategies yourself when you get back to the office.
In this session, you will learn:
- How to structure your team to support a decentralized development strategy
- What to consider when deciding if a decentralized structure is right for your organization
- What tools and strategies you'll need to provide SMEs to help them develop eLearning
- What skills and knowledge your consultants need to transform to trusted advisors
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Ken Murray
Chief Learning Experience Designer
Honeycomb Institute
Ken Murray lives by the mantra, "Design is not simply about making things beautiful. It's about enhancing clarity, credibility, and usability." He is the founder and chief learning designer at the Honeycomb Institute. He carries 15+ years of experience in LX design. Ken has led the development of over 900 innovative and award-winning learning experiences using gamification, microlearning, and performance support for Hudson's Bay Company, the Hospital for Sick Children, Lord & Taylor, Home Outfitters, CARA Foods, and General Electric. He brings to the table strategic thought leadership on best practices to ensure training and support solutions lead to better outcomes.
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Steve Blane
Managing Partner
Darn Clever Design Collective
Steve Blane is an award-winning learning experience designer with a specialty in (and passion for) digital learning. He's been in the training and development industry for close to 20 years. Steve works with some of Canada's leading organizations to formulate and tweak their digital development strategy to better support organizational needs. Steve has taught learning experience design and eLearning development for over 10 years at certificate programs in Toronto. He is currently the program director for the Master of Digital Learning Certificate program.
606 Strategies for Tackling Learning Modernization Challenges
3:00 PM - 4:00 PM Thursday, October 24
Montego B
Learning modernization cannot be merely shoving legacy content into new technology. It needs to be a transformation in the way organizations approach learning to ensure better utilization of people and resources as the workforce of the future emerges. To be successful, the development of learning ecosystems requires collaboration between information architects, instructional designers, software developers, human resource managers, and others. Teams are applying skills in which they may have never received formal training and, while the principles of classic educational models (e.g., Bloom's Taxonomy) continue to hold true, the means by which we apply them has evolved. No one field has the background skillsets and expertise to accomplish this task alone.
In this session, we'll explore lessons learned from a university/industry collaboration to design a learning ecosystem with a solid learning science foundation capable of utilizing legacy instructional content and evolving to incorporate new strategies and technology. You'll learn how to identify key challenges that can arise during this kind of learning modernization, such as taxonomy development, integration of new with existing technologies, and cross-disciplinary buy-in. And, you'll discuss strategies for overcoming these challenges.
In this session, you will learn:
- To identify risks in the learning modernization process
- To identify skills/voices necessary for a successful learning modernization collaboration
- Strategies for approaching taxonomy development
- Tips for generating buy-in
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Learning management systems, skills tracking software, learning record stores, simulation, virtual reality, augmented reality
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Patricia Bockelman Morrow
Associate Professor
University of Central Florida
Patricia Bockelman Morrow is an associate professor at the University of Central Florida, where her research incorporates cognitive science, learning science, and modeling and simulation to support efforts from defense, healthcare, and energy industry sponsors. In addition to her research, she serves as graduate teaching faculty in the modeling simulation and training program at UCF. She holds a doctorate degree.
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Susan Spark
Learning Technology Manager
Schlumberger
Susan Spark is the learning technology manager at Schlumberger. Along with her exceptional team, she is focused on bringing L&D into the fold of the corporate strategy toward digital platforms, big data, and innovative technologies. Susan is responsible for the development of emerging learning technologies such as virtual and augmented reality, as well as implementation of a modern, adaptable, learning ecosystem. She effectively integrates 14 years of Schlumberger experience across diverse roles in data management, recruiting, HR compliance, and training center management.
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Rae Hanson
Information Architect
Institute for Simulation & Training, University of Central Florida
Rae Hanson is research faculty at the University of Central Florida. As an information architect, she is continuously working to improve the learner experience with a focus on the design and development of learning management systems and multimedia interactive content. She has participated in the design, quality assurance, and maintenance of online, database-driven applications and interactive websites, as well as the development of training programs for defense, transportation, healthcare, and energy industry sponsors. A storyteller at heart, she is always looking for the most effective way to capture a learner's attention.
614 From Start-up to Global Leader: Scaling Training at the Speed of Business
3:00 PM - 4:00 PM Thursday, October 24
Martinique A
Good news: Your company is about to have its "iPhone moment" and nearly quadruple in size! Bad news: You are responsible for scaling training as the company grows from a promising start up into a world-wide industry leader. You have a small team of jack-of-all-trades learning professionals that need to scale training faster than an intern returning from a coffee run. The budget is small, the bandwidth is past its limit, and the days until launch are looming. What would you do if big changes were coming quickly with no sign of slowing down?
In this case study session, discover how The VOID (a location-based entertainment VR company) used a blended, dispersed, and social learning approach to ramp up training more quickly than was imaginable for a diverse audience that included managers, engineers, developers, technicians, customer service representatives, and construction workers. You’ll learn how to disperse design, development, and implementation tasks across trained (and untrained!) people to produce high-quality training in a compressed timeline, and curate not only content but also people to get the job done. You’ll also explore the unique challenges of designing training for a product that is still in development for a business that is growing at the speed of light. Kind of like building the plane while it is in the air. And teaching the pilot how to fly it. And the mechanic how to maintain it. All at the same time.
In this session, you will learn:
- What makes a difference in scaling a training program quickly
- How to think differently about your people and resources to help you grow your training program at the speed which the business is growing
- What you can do to keep the personal touch of your training as you scale your training program for a global audience
- How to approach a training strategy for a product that you believe in, but isn't finished yet
- Techniques for effectively managing time and resources to develop training for the widest audience possible with limited time and resources
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Articulate Storyline, LMS
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Elizabeth Wisch
Freelance Instructional Design and eLearning Development Consultant
Beth Wisch Consulting
Beth is a freelance instructional design and elearning development consultant. In her 15+ years as an instructional designer, Beth has worked with a variety of clients across many industries including government and private sector clients. Beth is passionate about helping clients think outside the box for training that will engage and excite learners while teaching them new skills and ideas. Beth's love of VR training was ignited while she wrote training for location-based VR company, The VOID VR, and she got to see the impact of immersive VR experiences first hand while working closely with VR designers and developers.
702 Mission Control: Launching Learning Engineering at Mars, Inc.
8:30 AM - 9:30 AM Friday, October 25
Barbados A
Mounting pressure from an increasingly competitive global landscape, regulatory requirements, consumer demands, and complex work environments require effective learning solutions that meet an organization's speed and need. How might L&D integrate modern technologies, data and analytics, instructional methodologies, systems thinking, and an array of sciences to deliver quality learning solutions optimized for helping people and business results? Enter the emerging field of learning engineering.
This case study session outlines a real-world example of learning engineering put into practice at iconic candy company Mars Inc. You'll learn about the step-by-step process, tools, templates, and framework that were used to assess, analyze, and ultimately engineer a holistic learning solution used to enhance quality and food safety at the third largest food manufacturer in the world, and how you can use these approaches to introduce learning engineering into your organization, too.
In this session, you will learn:
- The mindset, skillset, and toolset required for learning engineering success
- Methods for making the business case for learning engineering
- A simple way to blend learning science, data science, design thinking, and systems thinking for maximum impact
- Three secrets for recruiting the data science resources you need
- What you need to do to get started right away
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Data and analytics, AI, chatbot, ambient intelligence
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Trish Uhl
Principal Consultant
Owl's Ledge
Trish Uhl is principal consultant at Owl's Ledge, founder of the Talent & Learning Analytics Leadership Forum, and creator of the Learning Systems Engineering Framework. Trish develops high-performing learning, talent & development teams to promote positive people impact and contribute to measurable business results by leveraging artificial intelligence (AI) tools and analytical capability that optimize and capitalize on the workplace learning and performance function. She is a featured speaker at professional events; a frequent guest on podcasts and webinars; and often quoted in mainstream press.
Rachel Horwitz
Global L&D, Digital Technologies College, Mars University
Mars
Rachel Horwitz is the global learning and development director for Mars University, the L&D function of Mars Incorporated. In this role she is responsible for collaborating with global leaders to develop a strategic framework that addresses the learning and development needs of associates, utilizing best practices in learning strategy development. Rachel joined Mars in 2011 as an HR business partner in Mars Chocolate North America. In 2013, Rachel took on the role of global curriculum design director, leading instructional design within Mars University. She worked cross functionally on design and development of learning curriculum.
704 Catch More SMEs With Honey: Sweet Ideas & Tools for Project Success
8:30 AM - 9:30 AM Friday, October 25
Montego A
Anyone who manages a learning project understands how critical it is to have SMEs who are interested and involved. Unfortunately, sometimes we have the exact opposite with SMEs that are dazed, distracted, or unresponsive. This makes it difficult to get the information and feedback you need to move you projects forward.
If you’re struggling with your SME partnerships, there are strategies for how you can catch more helpful SMEs and also sweeten the deal for them with reliable project management tools, tips, and tricks. In this session, you’ll identify the qualities needed for an ideal SME so you can find great partners . Once you've caught that ideal SME you’ll look at ways to strengthen your partnership through a solid project management process; facilitating a thoughtful and impactful project kick-off meeting, using the best tools to work together, and by taking a transparent and kind approach in your work with them.
In this session, you will learn:
- What qualities to look for in your ideal SMEs
- How to set the right tone for your project by leading a thoughtful and thorough project kick-off meeting
- About tools and templates to assist with project planning, file sharing, hosting virtual meetings, and requesting and sharing feedback with SMEs
- How to use a "sweeter" approach when working with SMEs by being transparent, being thoughtful in your communication methods, and using creative ways to thank them and to give them credit for the great work they do
Audience:
Designers, developers, managers, anyone working with SMEs and managing learning projects
Technology discussed:
AnyMeeting, UberConference, Adobe XD, WeTransfer, RapidShare, HighTail, FreedCamp, Trello, Smart Draw, Microsoft Office Timeline
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Deanna Fischer
Director of Learning Design
Fischer MicroTech
Deanna Fischer is a facilitator, program developer, and speaker who specializes in creating custom learning resources for the classroom and online. She has built successful blended learning programs for global clients across a broad range of industries. She is an early adopter of technology, she loves sharing tools that help her colleagues work more efficiently and creatively, and she has a passion for mentoring individuals new to learning design.
705 Waterfall to Waterloo: How Failure Helped Build an Open Learning Culture
8:30 AM - 9:30 AM Friday, October 25
Martinique A
How can a traditional learning audience weather a shift toward Agile? What can happen if they don't like that change? How can L&D professionals increase the chance of successful audience adoption? In 2018, the HAL L&D team set out to transition to more agile methods and encountered severe audience resistance. The pilot group didn't understand the changes, L&D didn't communicate well, and the learning cultural gap widened. Struggling with failure, the team needed an innovative approach to immediately right the ship and change the culture. They wound up increasing participation and adoption, and set the standard for their development going forward.
In this case study session, you will walk through how HAL GL&D recognized the change resistance from their traditional learning audience and redirected tactics in the face of failure. You'll explore how the team identified conceptual and cultural differences in their learning audience. Finally, you'll get some ideas on how to take principles they learned and apply them in your own setting to build a more open learning culture.
In this session, you will learn:
- Why understanding learning culture is so imperative to the success of your project
- How to go from a waterfall to a more agile approach to curriculum design
- How to apply elements of metacognition and get the audience to embrace an evolving learning culture
- Implementation techniques that will energize and empower your traditional audience to partner with you
Audience:
Designers, developers, managers
Michael Blaise
Global Learning & Development: Design & Delivery
Holland America Group
Michael Blaise is a learning and development professional who uses key instructional design, change management, information architecture, and organizational adoption elements to increase an organization's performance. His focus is to help an organization achieve its strategic goals, increase end-user performance, and empower their behaviors to ensure alignment. Michael also has extensive a passion for leadership development, curriculum design, gamification for engagement, and is always looking to disrupt the norm.
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Jill Fitzpatrick
Lead Specialist: Design & Delivery
Holland America Group
Jill Fitzpatrick, lead specialist: design & delivery, is passionate about using user-centric development as part of business strategy. Certified in NLP, learning & development, and multiple psychometric tools, she combines these with strong business acumen to disrupt with purpose the approach of learning. Jill built the learning function for a UK Property business from the ground up, incorporating legislation and compliance, sales, interpersonal skills, and leadership training. Since joining the Holland America Group in 2017, she has focused on innovating ways to improve team efficiency using Agile design principles.
706 The Language of Business: Become a Trusted Performance Partner
8:30 AM - 9:30 AM Friday, October 25
Andros B
According to LinkedIn's first annual Workplace Learning Report, only 8 percent of CEOs see ROI for learning and development, yet over 90 percent of them feel that closing the skills gap by L&D would be a game-changer for their business. What is the first step to flipping this ratio? Shouldn't 90 percent of CEOs feel like their L&D programs instill real bottom-line performance in their organizations?
In this session you’ll explore two new templated processes—the Learning Ecosystem Canvas and the Behavior Catalog—and understand how they can help you in outlining the future value your L&D department will bring to employees and business units. You’ll learn how to use these tools to reframe conversations around the prioritization effort, budgets, and learner focus. By diving into the process and using a systematic approach, you’ll become equipped to have more productive conversations with C-levels and business units, and be seen as a trusted partner.
In this session, you will learn:
- To articulate the value that you’re delivering to your employees, and how to measure it
- Which partners you need in order to deliver change and performance for the business
- What is the most critical behavior for success in this specific business outcome
- How to hire and train talent so that they’re successful in your organization
- When you should bring in outside expertise, and how your business can support success in other ways
- What really drives behavior: compensation, management, or internal motivation?
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
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Michael Allen
Founder and CEO
Allen Interactions
Dr. Michael Allen, founder and CEO of Allen Interactions, has been a pioneer in the eLearning industry since 1975. Dr. Allen has more than 50 years of professional, academic, and corporate experience in teaching, developing, and marketing interactive learning and performance support systems. Dr. Allen has led teams of doctorate-level specialists in learning research, instructional design, computer-assisted learning, and human engineering. He defined unique principles and methods, Successive Approximation process or SAM, and the CCAF design model for designing and developing high impact interactive eLearning experiences that invoke critical cognitive activity and practice.
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Christopher Allen
Chief Strategy Officer
Allen Interactions
Christopher Allen is the chief strategy officer at Allen Interactions, providing direction to feature development and design, product training, and market focus. Christopher brings more than seven years of experience in digital content creation and distribution, as well as leadership experience in publishing and sales management. He holds a master’s degree in organizational management from The George Washington University and is an active triathlete.
804 Lessons Learned from Implementing an LMS
10:00 AM - 11:00 AM Friday, October 25
Trinidad AB
Choosing your organization's first learning management system is a daunting task. What features should you be looking for? What questions should you be asking? How much is too much to spend? And what happens after you make the decision? In many ways, implementing the LMS you've chosen can be even more daunting than making the initial selection.
This interactive session will explore some of the questions you should be asking and the features you should be looking for in an off-the-shelf LMS solution. Participants and facilitators alike will discuss some of the lessons learned in the selection process. Then, discover what happens during the implementation process. What stakeholders or departments need to be involved? What does the process look like? What are the common pitfalls, and how can you avoid them?
In this session, you will learn:
- Questions to ask your potential LMS provider
- Features to look for in an LMS
- About the implementation process, including stakeholder involvement and timeline
- What the most common implementation issues are, and how to avoid them
Audience:
Developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
LMS solutions
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Vicky Hale
Chief Learning Officer
GAAP Dynamics
Vicky Hale is a director of eLearning at GAAP Dynamics. With a degree in accounting (and a minor in visual arts) from the University of Richmond, her path to the learning community has been nontraditional. Vicky began her career as an auditor at PwC and still holds an active CPA license. A desire for teaching and the need for a more creative outlet led her to GAAP Dynamics, where she spearheaded the company's eLearning initiative. She is passionate about instructing, accounting, eLearning, and marketing, and looking for ways to combine them all!
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LaTarshia Wooten
Learning Experience Designer
LaTarshia Wooten is a learning experience designer with a background in communication and education media. She is passionate about helping others learn and understands the importance of reaching them on different platforms. She believes that learning should be fun, interactive, and provides value to the learner.
805 Getting Started with Adaptive Learning
10:00 AM - 11:00 AM Friday, October 25
Jamaica AB
Personalization is no longer a differentiator in consumer experiences. It has quickly become an expectation. Meanwhile, organizations are lagging behind when it comes to the workplace experience, and employees are starting to notice. As organizations rapidly improve their technology and data infrastructures via artificial intelligence and machine learning, L&D professionals must take proactive steps to re-imagine their tactics and set the foundation for personalized and adaptive learning.
This session will help you break down key considerations for introducing personalization within a modern learning ecosystem. You’ll use real-world examples to demonstrate how you can find and collect the data needed to adapt learning and support experiences. You’ll then work through a results-first content design methodology that can activate your data strategy and explore the technology requirements for implementing adaptive learning. Finally, you’ll look at how to reinforce the most important part of the personalized learning puzzle—the human element—including re-imagined roles for the employee and manager, as well as L&D.
In this session, you will learn:
- How to leverage personalized learning to add value for employees and improve workplace performance
- Strategies for finding and collecting the data needed to drive adaptive learning experiences
- Techniques for designing content to fit an adaptive learning model
- How to select technology that can enable adaptive learning experiences
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Adaptive learning platforms, machine learning technology, learning experience platforms, microlearning platforms
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JD Dillon
Chief Learning Architect
Axonify
JD Dillon became a learning and enablement expert over two decades working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.
806 Putting 702010 to Work
10:00 AM - 11:00 AM Friday, October 25
Martinique B
We learn most as we do, when we apply new knowledge and ideas and we can expand this understanding when we interact with others. The 702010 principle re-awakened this understanding over 30 years ago and has reached the mainstream conversation but has also been met with misunderstanding and resistance about who and how to make it actionable.
In this session, you’ll learn to approach 702010 as a principle to guide how you support learning in your organization. We’ll discuss the interplay of informal, social and formal learning and how they actually support each other. You’ll learn of a strategy and various tactics used to empower and encourage social and informal learning and how it can be used to improve formal learning as well as create a culture of openness and sharing.
In this session, you will learn:
- The importance of viewing 702010 as a principle over a model or approach
- Who, how and where to start building a 702010 Framework
- The importance of starting with Social
- Approaches to measuring the impact of 702010
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Enterprise Social Technology
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Mark Britz
Director of Event Programming
Learning Guild
Mark Britz is the director of event programming at The Learning Guild. Previously he worked for more than 15 years designing and managing learning solutions with organizations such as Smartforce, Pearson Digital Learning, the SUNY Research Foundation, Aspen Dental Management, and Systems Made Simple. Mark is also an organizational social designer, helping businesses achieve the benefits of becoming more connected and collaborative to improve learning and engagement. Mark is the author of Social By Design: How to create and scale a collaborative company, and regularly presents and writes about the use of social media for learning, collaborative networks, and organizational design.