LRV101 Converting Overwhelmed Users to Net Promoters Using Learning Strategy
10:00 AM - 10:45 AM Wednesday, October 25
Expo Hall: Learning Revolution Stage
Today’s learners are bombarded with data. If unharnessed, constant information overload distresses consumers and makes it difficult for them to prioritize their day-to-day activities. And yet, in this age of automation, true end-user enablement is more critical than ever. How do we rise above the noise and provide rich experiences that truly resonate with customers at their time of need?
In this session, you will learn about steps taken to curate and transform existing assets into a vibrant and responsive user community. You will also explore content transformation, identification of unique distribution channels, and true measures of customer success.
In this session, you will learn:
- Methods to align learning strategy to an actual customer journey
- How to select distribution channels that best reach learners in your organization
- How to position assets to be more flexible for learners, as well as more easily maintained for the organization
- About outcome-oriented KPIs designed to truly capture learner engagement and to trigger the need for strategic adjustment
Audience:
Novice and intermediate designers, developers, project managers, managers, directors, and senior leaders.
Technology discussed in this session:
Xyleme content management system (CMS), learning management systems (LMS), learning record stores (LRS), and Salesforce customer relationship management (CRM).
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Jennifer Rogers
Director of Learning and Performance Solutions
Bluewater Learning
Jennifer Rogers is the director of learning and performance solutions at Bluewater Learning, where her role is to utilize her more than 15 years of experience in the learning industry and passion for learning transformation to help design, build, support, and sustain best-in-class corporate learning organizations and ecosystems. She daily leverages her learning leadership experience in a large Fortune 200 company, and holds both Certified Professional in Learning and Performance (CPLP) and Project Management Professional (PMP) designations. Additionally, Jennifer holds a BS in communication sciences and an MA in curriculum and instruction from the University of Texas at Austin.
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Teresa Lubeck
Manager of Educational Services
Cisco Systems
Teresa Lubeck is the manager of educational services at Cisco Systems in the customer success organization, where her role focuses on content strategy and adoption services. Prior to working for the Cisco, Teresa worked as director of learning and development at Lancope and as performance consultant director for Fidelity Investments. She holds BS and MS degrees from Syracuse University, with a specialization in design, development, and evaluation.
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Vickie Booth
Manager of Content Strategy and Distribution
Cisco Systems
Vickie Booth is currently the manager of content strategy and distribution at Cisco Systems in the customer success organization, where her role focuses on the maintenance and adoption of content strategy, architecture, and distribution. Prior to working for the Cisco, Vickie worked in learning and development at Lancope and in content and curriculum development for O’Reilly Media and the University System of Georgia. She holds an MS from the University of Evansville, with a specialization in computer science.
MNX101 Is Your Training Content Stuck in the Printer?
10:00 AM - 10:45 AM Wednesday, October 25
Expo Hall: Management Exchange Stage
The idea of digitizing your high-value training materials may seem like a daunting task, but there is a road of best practices that you can follow to make it seamless. The key is to start small, by converting print and PDFs, and eventually work up to a complete digital content solution.
This presentation takes attendees down the maturity path of going from print to digital in their training content. Learning leaders who are still dealing in print can get stymied with all of the technology choices out there. What if they just want to get their content out of print? Once they’ve made this decision, how do they go from print to incorporating the technology that will move them forward in their training goals? This presentation will show the different considerations in each step and how to make that journey to ultimately engaging, interactive, mobile content for learners.
In this session, you will learn:
- The steps to take to go from print and PDFs to more interactive content with analytics
- Best practices for securely distributing your training content
- How to engage your learners with your high-value training content
Audience:
Novice to advanced managers, directors, senior leaders (VP, CLO, executive, etc.), content owners, and content managers.
Technology discussed in this session:
VitalSource Bookshelf, VitalSource Bridge, VitalSource Content Studio, mobile, desktop, and apps.
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Clay Salit
Senior Product Manager
VitalSource
Clay Salit is a senior product manager at VitalSource, which he joined in 2012 after a decade of operational and creative management in broadcast media, publishing, and education technology. Clay sets the vison and strategic direction for VitalSource’s content provisioning platform, making it easy for content owners to get the right assets to the right audience, through business terms that work best for them. Clay is also responsible for guiding product innovation and technology at VitalSource as it intersects with the corporate learning market, understanding its driving forces, and ensuring that products and solutions are built considering the unique needs of this space.
110 The Joys and Perils of Transitioning to Agile
10:45 AM - 11:45 AM Wednesday, October 25
Antigua B
In 2001, Kent Beck and others created the Agile Manifesto to address the high failure rate of projects. Since then, many companies have adopted agile principles but have struggled with the real-world challenges. Despite this change, a large number of projects still fail. The reality is, many companies talk agile, but application varies—standard techniques exist but may not be followed for good business reasons. It may be cool to be “doing agile,” but it’s just not that easy to transition.
In this session, you’ll learn about tips and approaches to making the transition to agile smooth and effective. You’ll identify strategies that must be adapted to fit your company culture, and you will explore hybrid agile applications. You’ll then triage projects to determine what methodology, including agile, is best for each project. You’ll also identify the characteristics that good agile team members, including scrum masters and product managers, must have in order for agile to deliver value to the organization.
In this session, you will learn:
- How to identify and prioritize the 12 principles of agile for your organization
- How to create a transition plan to move from top-down methods to agile-ish methods
- How to determine key accountabilities for people who perform agile roles
- How to contrast the theory and real practice to find solutions that are appropriate for your unique organization
Audience:
Novice to intermediate designers, developers,
project managers, managers, directors, and senior leaders (VP, CLO, executive,
etc.) who are aware of agile and have participated in projects using agile and
other methods.
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Lou Russell
Managing Practice Director
Moser Consulting
Lou Russell is director of learning at Moser Consulting. As an executive consultant, speaker, and author, she channels her passion to create growth in companies by growing their people. Lou inspires greatness in leadership, projects, and teams. She is the author of seven popular books on leadership, teams, and project management. Most importantly to Lou, you will leave this session with a new tool.
111 Lasting Impact! When Marketing Strategies Meet Learning Solutions
10:45 AM - 11:45 AM Wednesday, October 25
St Croix A
As the lines between marketing, communication, and training are blurring, L&D is being asked to think “like a marketer” and develop or promote creative new learning solutions. So how do marketers engage their audience and change people’s behavior despite changing technology and consumer preferences? The secret is their strategy. How can L&D professionals apply these strategies to change learner behavior and engage participants?
In this session, you’ll learn relevant strategies to think like a marketer while accomplishing your L&D goals. Through team-based activities, you’ll explore real-life examples and principles that top marketing organizations use to resonate with their audiences. You’ll also uncover the role a marketing strategy has on your learning programs through revealing unstated audience needs, applying insights, and creating a learner persona. You’ll leave this session with practical tips to apply to your next training project.
In this session, you will learn:
- Why incorporating marketing principles into your learning strategy can create lasting learner impact
- How to uncover unstated audience needs to shape your training solutions
- How and why to create target audience personas
- How to integrate ideas from other industries into your learning program
Audience:
Novice to intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Danielle Wallace
Chief Learning Strategist
Beyond the Sky
Danielle Wallace is the chief learning strategist at Beyond the Sky: Custom Learning. Previously, as a marketing leader with Procter & Gamble and PepsiCo, she learned strategic marketing principles which she now applies to learning and development to create compelling breakthrough solutions. Danielle is a sought after speaker at global conferences and her thought leadership is found in numerous industry magazines and publications.
MNX102 Understanding the LMS Migration Process
11:00 AM - 11:45 AM Wednesday, October 25
Expo Hall: Management Exchange Stage
Next-generation learning management systems (LMSs) are entering the employee life cycle, moving from the traditional LMS designed for human resources to a talent and performance tool that helps employees and managers do their jobs. If your LMS is not part of an overall HR system, growth may require you to move to a new system—a migration that is not just for the birds.
This session will walk you through the process of migrating from one LMS to another. Learn how to explore and build requirements, and how to prepare your team and content to make the big move to the new generation of LMS. And while you’re at it, learn what else you can take advantage of while migrating what could be years of content from your old LMS.
In this session, you will learn:
- How to prepare for LMS migration, from the content to the audience
- About HR team project management in a decentralized environment
- How to engage other areas of the team and system to fully incorporate your new LMS in the overall HR system
- The value of a clean-slate approach to your new system
Audience:
Novice to intermediate designers, developers, project managers,
and managers who have experience with a learning management system.
Technology
discussed in this session:
Learning management systems, HR systems, project
management tools, and video.
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Pamela Davis
Learning Solutions Manager
Unum
Pamela Davis is a learning solutions manager at Unum. She is an instructional design professional with diverse experience encompassing education, global curriculum and training programs, technology implementation, continuous process improvement, and the facilitation of multiple change initiatives. Pamela is known as a highly motivated and flexible leader with a strong strategic thought process, excellent project implementation abilities, and complex problem-solving skills that support creative approaches to the technical and human relations aspects of the work. She holds a master’s degree in educational technology from Lesley University.
EMT103 Learner Fraud: The Dark Side of Online Learning
12:15 PM - 1:00 PM Wednesday, October 25
Expo Hall: Emerging Tech Stage
Online learning has changed the way people learn and teach. Anyone can learn anything, anywhere. It’s engaging, it’s flexible, it’s more sophisticated than ever, and it’s poised to grow—which is good for learners and good for regulated industries. However, online training is facing a growing crisis: learner fraud. Without live instructors or proctors, it’s too easy to complete training for others, who can then claim a credential or certificate they have not earned and perform work they are not qualified to do. In regulated industries, the stakes are too high to take the risk. That’s why many organizations haven’t been able to take advantage of the convenience, flexibility, and accessibility of online training—they simply can’t reliably verify that learners are who they say they are.
Your whole organization suffers when your training isn’t defensible. Your teammates aren’t as qualified, and your customers aren’t as safe. Your reputation is vulnerable. In this session, you will learn more about the risks and dangers of learner fraud, and the importance of defensibility when delivering high-stakes training. You will explore how facial detection, biometric data, and other technologies can be leveraged to achieve rigor and defensibility, bringing the certainty of the classroom or proctored exam to your online training.
In this session, you will learn:
- The definition and risks of learner fraud
- About the importance of rigor and defensibility in high-stakes training
- How technology can bring rigor and certainty to online learning
- How to test-drive the new LearnerVerified learner verification platform, compatible with any SCORM-compliant course, on any LMS
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
The LearnerVerified learner verification platform, biometric identity verification, facial detection, virtual proctoring, and a credential management app.
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Greg Kureluk
President and COO
LearnerVerified
Greg Kureluk is the president and COO of Yardstick—Testing and Training. He joined Yardstick soon after its inception in 2005. His strong leadership and strategic development skills have allowed the company to be named on Alberta Venture magazine’s Fast 50 list six years in a row, and to be recognized by Profit magazine as one of North America’s 200 fastest- growing companies. Through this work, Greg discovered a passion for business development, leading him to pursue a range of other business ventures. Currently, this involves helping launch several exciting eLearning products, including LearnerVerified.
LRV103 You Can Love Your LMS—or At Least Like It
12:15 PM - 1:00 PM Wednesday, October 25
Expo Hall: Learning Revolution Stage
Many of you know what it feels like to hate your LMS. You didn’t make the purchasing decision, but you have to make it work!
In this session, you will learn how many companies have faced expansions and expanded training demands and needed to find an LMS that could grow with them. What they all discovered was that their solutions allowed them to love their technology! You will gain insight on evaluating your current LMS, reconfiguring for future state business goals, and implementing a user experience to change learning from a push to a pull model.
In this session, you will learn:
- From organizations that faced a company-wide expansion and found a learning technology solution that would grow with them, both internally and externally for their clients
- How to evaluate your learning technology to fit your current and future business drivers
- How to reconfigure your current LMS to better match all of your learners’ needs
- Tips to identify your user experience needs for a push and pull environment
Audience:
Novice to intermediate project managers, managers, directors, senior leaders (VP, CLO, executive, etc.), technology officers, and IT managers.
Technology discussed in this session:
Cornerstone OnDemand LMS, the mobile version of Cornerstone, SumTotal LMS, and Saba LMS.
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Nancy McMonigal
Director, Life Sciences and Health Care
Bluewater
Nancy McMonigal, a director of life sciences and healthcare at Bluewater, has designed and delivered training programs for more than 20 years. Her focus is on digital learning and producing training and marketing programs for various regulated industries, with an emphasis on healthcare and life sciences companies. Her specialty is enhancing training outcomes by matching the strategic direction of learning with expertise in tactical development and technical delivery. Nancy joined Bluewater in 2016 after successfully developing her company, Locus Media, for 15 years. Nancy’s passion to enhance employee education by blending learning and technology has developed into a proven formula helping companies drive performance and employee engagement.
MNX103 Using Corporate Storytelling to Boost Employee Engagement
12:15 PM - 1:00 PM Wednesday, October 25
Expo Hall: Management Exchange Stage
Less than a third of employees report they are actively engaged—emotionally and enthusiastically committed—at work. Employee engagement drives retention, productivity, innovation, and bottom-line results.
This session will use mini case studies to explore the foundations of corporate storytelling and the role of training in building genuine connections with employees.
In this session, you will learn:
- How to use the principles of corporate storytelling to engage learners
- From real-world examples of good corporate storytelling
- Why training needs to engage learners
- Examples of useful and engaging training that people remember
Audience:
Novice to advanced managers, directors, and senior leaders (VP, CLO, executive, etc.).
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David Linder
Creative Director and Co-founder
Sublime Media
David Linder is the co-founder and creative director of Sublime Media. He leads the company's creative and product development and specializes in learning approach design. With more than 25 years of experience in the training industry as a developer and instructional designer, his favorite parts of his job are seeing how things work from the inside, learning something so well he can teach it, and making beautiful things.
202 Reimagining the New-Hire Experience for the Modern Learner
1:15 PM - 2:15 PM Wednesday, October 25
Bermuda A
How do you take a traditional learning experience like new-hire training and radically reimagine it for today’s learner? More importantly, why should you want to change your approach? There’s a growing consensus in the L&D industry that new employees learn more on the job than they do through formal learning events. Nonetheless, L&D is in a unique position to shape the experience of new employees from day one, which presents a prime opportunity to create a lasting impact as they begin their new roles.
In this session, you’ll learn how to plan and execute a transformation of your new-hire experience. You’ll find out how to leverage the best in ed-tech to design a new-hire program that reflects how people learn not only at work, but in their daily lives as well. You’ll look at how this approach should change your design, such as how techniques like interactive video can connect new employees to both company culture and to experienced employees, and you’ll go beyond tactical learning design techniques to better understand how to package and sell your new-hire vision to key business stakeholders.
In this session, you will learn:
- How video-based narratives can drive adoption of company culture
- Strategies for planning and executing a large-scale new-hire transformation
- Authentic ways to facilitate co-creation of knowledge among new employees
- Techniques for connecting new employees through social communities
- Tips for selling your vision to key business stakeholders
Audience:
Intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Interactive video and video digital curation.
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Allan McKinley
Principal Learning Consultant
Capital One
Allan McKinley is a principal learning consultant at Capital One. He has designed learning experiences in partnership with organizations including Drexel University, University of Michigan, Corporate Executive Board, MIT, and Penn State University. He has also advised and consulted numerous Fortune 500 companies on creating digital, social-collaborative learning journeys. Allan’s areas of focus include video-based learning, social learning, and virtual communities that showcase and leverage peer expertise. Allan has degrees from the University of Delaware and Saint Joseph’s University, and spent the early portion of his career as a journalist and writer.
205 70:20:10 Digital Performance Solutions: L&D as Value Creator in Hospitals
1:15 PM - 2:15 PM Wednesday, October 25
Antigua B
Patient safety and compliance are major issues in hospitals today. One organization’s challenge was how to keep 7,000 professionals up to date and compliant regarding patient safety tasks and medical equipment. The issue was that formal learning wasn’t proving to be effective enough as medical equipment was changing with software updates on a regular basis.
In this session, you will explore the limitations of formal learning like eLearning in rapidly changing environments. You will learn how to apply 70:20:10 (in this case) with the help of a critical task analysis process. You’ll hear about the lessons learned and explore the power of performance support as part of a complete 70:20:10 solution.
In this session, you will learn:
- How to apply 70:20:10 in rapidly changing environments and industries, such as healthcare
- How to apply digital performance support as an important tool to encourage compliant behavior
- How to design online 70:20:10 solutions
- How to become a value creator as an L&D professional
Audience:
Intermediate to advanced designers, developers, managers, and directors.
Technology discussed in this session:
Online social platform with performance support (web browser); content distributed via mobile device.
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Vivian Heijnen
Co Founder
70:20:10 Institute
Vivian Heijnen is a co-founder of the 70:20:10 Institute. Vivian’s strength is her strategic thinking combined with pragmatism and a knife-like focus on execution. She has consulted on a wide range of projects at every level for the implementation of informal and formal solutions. Her projects have covered management development change, the implementation of electronic patient files, sales improvement in the pharmacy and construction industries, and other areas. She is co-author of several publications, articles, and books —for instance, 70:20:10 Towards 100% Performance, together with Jos Arets and Charles Jennings.
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Jos Arets
Co Founder
70:20:10 Institute
Jos Arets is a co-founder of the 70:20:10 Institute. For many years, Jos has worked on improving the performance of people and organizations by connecting working and learning in smart ways. This work has been through a mixture of strategic projects with clients and international collaboration within the L&D community. Jos’s strength lies in designing performance- driven solutions at a systems level. He has written many books and, in collaboration with Charles Jennings and Vivian Heijnen, has published articles and books about 70:20:10. His latest book is set to be published in late 2017: New Value Creators: 4 Business Models That Redefine L&D.
210 Upskilling Customers and Partners: Taking Your Training Public
1:15 PM - 2:15 PM Wednesday, October 25
Antigua A
Many businesses’ success depends on their customers and partners being skilled users of those businesses’ products and services. But sometimes those products and services are complex or otherwise challenging to learn. Unfortunately, the more people struggle to understand them, the less likely they are to use them effectively to unlock value (and come back for more).
In this case study session, you’ll learn how Microsoft helped overcome these obstacles through compelling public training offers with wrap-around marketing and support. You’ll find out how a public training campaign approach like this one can work, and how to identify when it’s the right fit for your organization’s needs. You’ll then find out what steps to use when implementing and managing this approach so that it’s a success for you, your customers, and your partners.
In this session, you will learn:
- Why a public training campaign might make sense for your organization
- What you will need to consider when planning a public training campaign
- How to implement and manage a public training campaign
- About Microsoft’s lessons learned from this approach
Audience:
Novice to advanced designers, project managers, managers,
directors, senior leaders (VP, CLO, executive, etc.), marketers, and learning
strategy owners.
Technology
discussed in this session:
edX, Open edX, Microsoft Azure, and social media
(for marketing).
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Matt Crosby
Sr. Business Program Manager
Microsoft Corporation
Matt Crosby is a senior business program manager for Microsoft with over 20 years of experience in teaching and training. After getting his MEd from the University of Florida, he taught high school for several years before making the transition to corporate training. Matt has worked in training development, training delivery, training team management, and training program and project management since that time, at the Bill & Melinda Gates Foundation, Orbitz Worldwide, Starbucks, and now Microsoft, where he helps lead planning and governance efforts for the worldwide learning group.
ELR104 The 7 Secrets to Being a Rockstar Vendor
1:15 PM - 2:00 PM Wednesday, October 25
Expo Hall: eLearning Revolution Stage
What’s it take to be a Rockstar Vendor? In this session, you’ll learn the seven core attributes that produce a successful outsourcing relationship. Then take these attributes to identify and work with vendors that will help you build training that is both meaningful and measureable inside of your organization.
In this session, you will learn:
- How to identify the right vendor for your needs
- How to write effective RFPs
- How to ensure a successful relationship
- How to avoid costly relationship mistakes
Audience:
Novice to advanced project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Bill West
President & Founder
RegattaVR
Bill West is the founder of Regatta VR and vice president of Immersive Learning Solutions at NIIT Limited. His career spans Accenture, EY, GP Strategies, Xerox, LEO, Sea Salt Learning, and eLearning Brothers. He founded one of the world's first elearning companies in 2001 and has led the adoption of new technologies for the last 20 years. His expansive client list includes over 100 global companies and his teams have won more than 50 industry awards. He has presented many times at training industry events, on topics ranging from learning methods and game design to virtual reality and xAPI. He's also written two highly-acclaimed books on successful vendor partnerships. His teams have adapted the strongest ID methods into a cohesive methodology for VR design and development, including VR user experience design and xAPI data management.
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Frank Glover
Senior Learning Strategist
Pacific Gas & Electric
Frank Glover is a senior learning strategist for Pacific Gas & Electric, one of the nation’s largest utilities. Frank, a passionate leader in developing and deploying adaptive learning strategies within a corporate environment and K-12 environment, has over two decades of experience in the field of learning.
LRV105 Performance Support: Injecting Precision Performance into the Learning Practice
2:15 PM - 3:00 PM Wednesday, October 25
Expo Hall: Learning Revolution Stage
Having trouble reaching the personally and geographically diverse new generation of learners? Struggling to drive meaningful, high-precision performance in the workplace while still fostering a strong sense of community and accountability?
NiSource is one of the largest fully-regulated utility companies in the United States. In this session, you will learn the key steps NiSource took in their transformational journey towards a modern, experiential-based learning model. Join us as they share insights gathered from envisioning a new way forward for their workforce, and implementing design, development, and deployment practices to produce high-yield, experiential learning opportunities and targeted, timely, and relevant performance support.
In this session, you will learn:
- How to transform your organization with a focus on performance initiatives and people enablement
- The best practices being used by other participants and in other organizations today
- How to shift organizational emphasis from classroom- to experiential-based learning experiences
- The tools, templates, deliverables, and technology that NiSource used to optimize organizational and individual performance in the workplace
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders.
Technology discussed in this session:
Learning content management systems (LCMS), learning record stores (LRS), learning management systems (LMS), performance management tools, iPads, Android tablets, touchscreen laptops (mobile data terminals), Xyleme, and Comply 365.
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Jennifer Rogers
Director of Learning and Performance Solutions
Bluewater Learning
Jennifer Rogers is the director of learning and performance solutions at Bluewater Learning, where her role is to utilize her more than 15 years of experience in the learning industry and passion for learning transformation to help design, build, support, and sustain best-in-class corporate learning organizations and ecosystems. She daily leverages her learning leadership experience in a large Fortune 200 company, and holds both Certified Professional in Learning and Performance (CPLP) and Project Management Professional (PMP) designations. Additionally, Jennifer holds a BS in communication sciences and an MA in curriculum and instruction from the University of Texas at Austin.
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John Leese
Senior Instructional Designer
Nisource
John Leese is a senior instructional designer at NiSource and is responsible for designing training experiences that support both field- and office-based employees in the gas utility industry. John has a bachelor’s degree in communications and certifications in instructional design, and brings experience from his earlier work in the advertising field. During his time at NiSource, he has helped transform the culture of training from a presentation- based approach to an experiential learning environment, focusing on delivering materials that guide learners through all moments of need.
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Samantha Gonda
Manger of Instructional Design
NiSource
Samantha Gonda is a manager of instructional design at NiSource. In her five years with NiSource, she has created consistent instructional design processes that are used across the company’s seven-state footprint. With the recent addition of a learning content management system, she was able to implement a “write once, reuse everywhere” methodology within the department. Samantha graduated valedictorian from the Art Institute of Los Angeles, and is always looking for ways to integrate dynamic imagery with engaging, hands-on learning in her team’s instructional design projects.
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Hayley Martin
Content Strategy Specialist
NiSource
Hayley Martin is a content strategy specialist at NiSource. Since joining the performance support team in 2016, she has been integral in the development and implementation of a learning content management system that provides a single source of content through standard, repeatable processes. Hayley works closely with the instructional design team to apply the “write once, reuse everywhere” methodology. Hayley holds an MBA from Waynesburg University and an MA in professional writing from Chatham University.
MNX105 How to Create a Content Strategy that Resonates with the Modern Learner
2:15 PM - 3:00 PM Wednesday, October 25
Expo Hall: Management Exchange Stage
Learning leaders need to rethink how they create, manage, and deliver content if they are to meet the needs of the modern workforce. Learning organizations must find ways for their content to serve not only in courses, but the entire learning ecosystem.
In this session, you will learn about the key elements of content strategy and the shifts in mindset required to move from a course-driven approach to an object-based approach that enables any type of learning, in any context, on any device.
In this session, you will learn:
- How to define a high-level content strategy that supports formal and informal learning
- How to create a content map to identify bite-sized learning objects and opportunities for reuse
- How to list key techniques and mindset shifts required for developing bite-sized learning content
- How cloud technology can deliver learning content where learners need and expect it
Audience:
Novice to intermediate designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Learning management system (LMS) and learning content management system (LCMS).
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Stuart Grossman
VP of Education and Training
Xyleme
Stuart Grossman, a vice president of education and training at Xyleme, has a rich background in the design, development, and implementation of training systems and performance support tools. Previously, Stuart was a curriculum design manager at Amgen. He also founded a consulting group with Allison Rossett and Bob Hoffman at San Diego State University, bringing together faculty, professional staff, and talented graduate students to create innovative new learning applications. Having spent most of his career at the intersection of technology and instructional design, Stuart has developed training for numerous multinational organizations. He received his master’s degree in educational technology from SDSU.
301 Case Study: Building an Effective and Practical Digital Learning Strategy
3:00 PM - 4:00 PM Wednesday, October 25
St Croix A
Most organizations’ vision of digital learning solutions starts and ends with a focus on creating learning resources for staff on the corporate LMS. One organization wanted to go beyond that to implement a strategy that addressed the full range of digital learning in all aspects of people’s work, from organizational development through staff skills and support.
In this case study session, you will discover how a team designed and implemented a digital learning strategy for a sector of around 200,000 staff, and examine their lessons learned through that process. You’ll also explore how to use the five key components that they found made the digital learning strategy a success: supporting digital learning, developing the digital capabilities of the workforce, developing evidence-informed digital learning experiences, giving credit for learning achieved and applied, and improving the L&D team’s skills in digital learning design.
In this session, you will learn:
- How to create a comprehensive digital learning strategy
- Practical steps you can take to implement digital learning at your organization
- About real-world examples of a digital learning strategy in action
- How to identify the constraints and enablers in delivering your digital learning strategy
Audience:
Intermediate to advanced managers, directors, and senior leaders
(VP, CLO, executive, etc.).
Technology
discussed in this session:
Smartphones and tablets, learning platforms (LMS, xAPI, LRS), interactive
video, digital storytelling, and micro-credentialing.
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Keith Quinn
Learning Technologies Manager
Scottish Social Services Council
Keith Quinn, the learning technologies manager for the Scottish Social Services Council, has 30 years’ experience in the social-service sector, with 25 of those years spent in learning and development. Throughout his time at the Scottish Social Services Council, Keith has taken on the lead role for the development and implementation of technology-enhanced learning solutions to support workforce development. He has won a number of awards for this work—the Microsoft Prize for eLearning (at the University of Ulster), the Guardian Public Service Award for Innovation, and most recently a Create in Fife Innovation award for an SSSC project to develop mobile-learning resources. His work has also been featured in case studies developed and promoted by the Adobe Corporation.
310 The Learning Investments that Help You Keep Your Top Performers
3:00 PM - 4:00 PM Wednesday, October 25
Antigua B
Losing a skilled employee can cost your organization up to twice the employee’s annual salary, making retention a critical cost-saving metric. In today’s economy, people expect more growth out of their jobs, which is evident in the mobility of workers between firms and industries. Giving employees the ability to expand their skills within a company is critical to not only attracting but also retaining the best talent.
In this session, you’ll find out which learning experiences will train your employees to improve productivity and motivate them to be their best. From best practices for engaging employees in social learning, user-generated content sharing, coaching and mentoring, portfolio sharing, social assessment, and game-based learning, you’ll learn how the synthesis of content creation, curation, and feedback can create a system for employee engagement that demonstrates how much your organization values learning and employees, as well as their personal growth and development. Come learn how to build a learning culture in your company to raise the bar for everyone.
In this session, you will learn:
- About high-impact learning experiences that can impact employee engagement and retention
- About learning experiences that Fortune 1000 companies (like MetLife and Walmart) are using to address employee engagement and retention
- How to build a culture of continuous skill improvement into your employee coaching
- How to tailor your learning experiences and find your star achievers
Audience:
Novice to advanced managers, directors, and senior leaders (VP,
CLO, executive, etc.).
Technology
discussed in this session:
Learning environments (such as Moodle and Brightspace)
and content and tool providers (such as Pearson and Concentr).
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Koreen Pagano
Founder & CEO
Isanno, Inc.
Koreen Pagano, founder and CEO of Isanno, Inc., is a globally recognized product leader with deep expertise in learning technologies, skills strategy, AI, analytics, and immersive technologies. Koreen has held product leadership roles building go-to-market strategies and technology and content products for learning, skills, and talent markets at Lynda.com, LinkedIn, D2L, Degreed, and Wiley. Koreen previously founded Tandem Learning in 2008, where she pioneered immersive learning through virtual worlds, games, and simulations. She has taught graduate courses at Harrisburg University and provided advisory and consulting services to emerging tech companies in the VR and education markets. Koreen is a seasoned international speaker and author of the book Immersive Learning.
311 It’s Not Me, It’s You: Breaking Up with Your LMS
3:00 PM - 4:00 PM Wednesday, October 25
Trinidad AB
Why do so many companies struggle to optimize the impact and ROI of learning management systems? One problem is that people’s learning preferences have moved beyond what most LMS experiences allow. Another issue is that companies can’t afford to invest in tools that don’t add value to their business priorities. A team at InsideView needed to resolve this dilemma quickly.
Join this case study session to find out why the InsideView team made the strategic decision to break up with their LMS, how they pursued other options for delivering customer and employee training, and what you can learn from their experience. You’ll learn how to lead a discovery process with key stakeholders so you can uncover the most important concerns and metrics for success. You’ll explore how to prioritize and balance technical requirements with business demands, including how to reprioritize when things change. You’ll also discover what happened when InsideView implemented its new training hub and how this impacted everything from content strategy to the learning and IT ecosystem.
In this session, you will learn:
- About the challenges and opportunities of making a significant tech transition
- How to avoid drowning in a sea of learning technologies by focusing on the business outcomes that you need to achieve
- How to negotiate different stakeholder needs, manage expectations, gain buy-in, and drive phased results
- How to design, build, and communicate a practical, scalable strategy while navigating unexpected land mines and roadblocks
- How to pivot and iterate as new lessons emerge through trial and error
Audience:
Novice to intermediate designers, developers, project managers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Learning management systems, WordPress, Google
Analytics, Articulate Storyline, Vimeo, Wistia, Highspot, and Google Drive.
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Grace Tang
Senior Instructional Designer
InsideView
Grace Tang is a senior instructional designer at InsideView. She is a people, learning, and business geek with over 14 years of experience designing and creating diverse learning experiences for corporate, nonprofit, and public professionals. More recently, Grace has helped build and steer startup sales, customer, and business enablement initiatives at Sunrun, New Relic, and InsideView. In the last four years, she has led and managed three large-scale LMS implementations and transitions at these companies.
LRV106 What Managers Want
3:15 PM - 4:00 PM Wednesday, October 25
Expo Hall: Learning Revolution Stage
Do your managers have the talent and learning information they need to make timely decisions? Is finding the right information at the right time a nightmare or a dream? Most talent and learning applications are either light on reporting capability or too complex for timely business reporting needs.
In this session, you will learn how United Airlines combined talent system data with business data to put the right information in the hands of management at the right time with one click access.
In this session, you will learn:
- What managers consider as the minimum requirement for reporting
- How to create the right user experience for reporting and analytics
- The most effective reports for talent development
- How to combine talent and business data to solve business problems
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders.
Technology discussed in this session:
Talent systems, content management systems (CMS), Amazon Web Services, Cornerstone OnDemand
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Mark Prasatik
Vice President of User Experience Services
Bluewater
Mark Prastik is the vice president of user experience services at Bluewater Learning. Mark assists clients in aligning learning user experience and reporting/analytics to business strategy because he feels that user learning experience and reporting/analytics are the most predictive factors in the adoption of talent and learning systems and solving business problems. Mark has more than 25 years’ experience in employee training in the areas of oil and gas, aviation, retail, financial services, life sciences, and technology. Mark is certified in instructional design, human performance improvement, and project management and is a past president of ATD Houston.
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Mike Keating
Manager—Learning Technology & Training Services
United Airlines
Mike Keating is the manager of learning technology and training services for United Airlines. He has been with the airline for 31 years, most of which he has spent supporting operational divisions with their training needs. Over the last five years he has served as the LMS administrator for the enterprise and United’s business partners. Prior to his current role, Mike led a team of learning professionals that created, maintained, and delivered comprehensive learning content required to meet regulatory requirements. Throughout the years, Mike has shared his knowledge of the best use of innovative learning technologies through the use of standardized development tools at United Airlines.
LRV201 Process: The 80%/20% Rule
10:00 AM - 10:45 AM Thursday, October 26
Expo Hall: Learning Revolution Stage
When it comes to people development, 80% percent of what companies need to address has nothing to do with their learning and talent management technology! In fact, by focusing on the functionality and limitations, these companies overlook the critical elements of creating an engaging, personalized development program for their customers (internal and external).
In this session, you will get the entire people development picture, so you can focus on the priorities that make the most lasting and significant change for your organization or the organizations you serve. Join Lisa Edstrom from 3M and Dave Seligsohn from Bluewater as they help you focus on the 80%!
In this session, you will learn:
- How learning, performance, and succession/career pathing are really all the same thing
- How to develop a proper business case for customer education programs
- To expand your concept of user experience to include things like content, reporting, etc. as part of a more business-centric model of learner engagement
- How to best prioritize the multitude of needs to have the broadest and most lasting impact on your learners
Audience:
Novice to advanced project managers, managers, directors, senior leaders, and anyone supporting an external customer base.
Technology discussed in this session:
Learning management systems, TMS, and HRIS.
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Dave Seligsohn
VP, Strategic Accounts
Bluewater Learning
Dave Seligsohn has served as the vice president of operations, the vice president of business development, and is currently the VP of strategic accounts for Bluewater Learning. In this role, Dave serves as part of the Bluewater leadership team while focusing on building and sustaining partner relationships and working with clients to design solutions in response to complex and varying business needs. Prior to his time at Bluewater, Dave owned his own consulting firm, specializing in helping business owners ensure long-term viability and success. He also served as a teacher and principal in the public school system for 15 years.
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Lisa Edstrom
3M Health Care Academy Global Leader
3M
Lisa Edstrom is the global leader for the 3M Health Care Academy, designed to anticipate and address the professional and continuing education needs of 3M Health Care customers around the world. In this role, Lisa is responsible for leading cross divisional and global teams, driving the development and delivery of trusted high-quality education content and programs that contribute to clinical effectiveness and improved health outcomes. Lisa holds an MBA from the University of St. Thomas, and completed her doctoral studies at the University of Minnesota in educational policy and administration.
ELR202 State of the eLearning Industry: An Interview with Dr. Michael Allen
11:00 AM - 11:45 AM Thursday, October 26
Expo Hall: eLearning Revolution Stage
eLearning Brothers executive director Bill West talks to the legendary Dr. Michael Allen about the insights he’s had since publishing his first Guide to e-Learning and the simplifying concepts and procedures he’s included in his second edition.
They will talk about these changes and how the last edition of Guide to e-Learning uncovers the secrets to creating inspiring eLearning and prepares you to adopt the new innovations. They will explore case studies and techniques you can use to apply them, and how they will change your approach to instructional design.
In this session, you will learn:
- About the newest technologies and techniques
- About successful case studies
- About the keys to success
- About the common points of failure
Audience
Intermediate and advanced designers, developers, managers, directors, and senior leaders.
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Michael Allen
Founder and CEO
Allen Interactions
Dr. Michael Allen, founder and CEO of Allen Interactions, has been a pioneer in the eLearning industry since 1975. Dr. Allen has more than 50 years of professional, academic, and corporate experience in teaching, developing, and marketing interactive learning and performance support systems. Dr. Allen has led teams of doctorate-level specialists in learning research, instructional design, computer-assisted learning, and human engineering. He defined unique principles and methods, Successive Approximation process or SAM, and the CCAF design model for designing and developing high impact interactive eLearning experiences that invoke critical cognitive activity and practice.
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Bill West
President & Founder
RegattaVR
Bill West is the founder of Regatta VR and vice president of Immersive Learning Solutions at NIIT Limited. His career spans Accenture, EY, GP Strategies, Xerox, LEO, Sea Salt Learning, and eLearning Brothers. He founded one of the world's first elearning companies in 2001 and has led the adoption of new technologies for the last 20 years. His expansive client list includes over 100 global companies and his teams have won more than 50 industry awards. He has presented many times at training industry events, on topics ranging from learning methods and game design to virtual reality and xAPI. He's also written two highly-acclaimed books on successful vendor partnerships. His teams have adapted the strongest ID methods into a cohesive methodology for VR design and development, including VR user experience design and xAPI data management.
LRV202 Moving Beyond “Assign/Comply/Track”
11:00 AM - 11:45 AM Thursday, October 26
Expo Hall: Learning Revolution Stage
Technology has advanced far beyond the simple ability to assign and track courses. Have we kept up with the pace? How do we deliver significance, immediacy, and relevancy to people within organizations and empower them to achieve more than they ever have before? Today’s complex challenges require dynamic breakthrough solutions.
In this session, you’ll revisit a traditional metaphor around workforce enablement and see it transform it into one that truly elevates organizations and people within them to new heights. Expect to leave this session with practical implementation ideas that foster enduring connections between people and learning experiences in your organization.
In this session, you will learn:
- How to take your organization from a basic compliance-based metaphor to one that truly influences and shapes organizational and individual excellence
- The key elements within your organization that can be harnessed to bring about (and sustain) true transformation
- Best practices and capabilities in organizations today and among your fellow participants
- Practical tips and tricks for making a measurable impact in your organization today
Audience:
Novice and intermediate managers, directors, and senior leaders.
Technology discussed in this session:
Learning content management systems (LCMS), learning record stores (LRS), learning management systems (LMS), xAPI, Xyleme.![](/assets/images/speakers/3693.jpg)
Jennifer Rogers
Director of Learning and Performance Solutions
Bluewater Learning
Jennifer Rogers is the director of learning and performance solutions at Bluewater Learning, where her role is to utilize her more than 15 years of experience in the learning industry and passion for learning transformation to help design, build, support, and sustain best-in-class corporate learning organizations and ecosystems. She daily leverages her learning leadership experience in a large Fortune 200 company, and holds both Certified Professional in Learning and Performance (CPLP) and Project Management Professional (PMP) designations. Additionally, Jennifer holds a BS in communication sciences and an MA in curriculum and instruction from the University of Texas at Austin.
INN203 Is There Life After the LMS?
12:15 PM - 1:00 PM Thursday, October 26
Expo Hall: Innovation Showcase Stage
Respected industry analyst Josh Bersin has highlighted that more companies are choosing to turn their learning management systems “off.” When the inevitable five- to seven-year cycle of replacing the LMS comes up for discussion, more and more companies are simply not bothering to replace the old with the new.
If you are facing this decision in the near future, the obvious question is: What is the alternative?
Will an LMS always be necessary, or are you just paying deference to the investments in eLearning that you’ve already made? What might life look like after the LMS?
In this session, you will learn:
- Why organizations are choosing to “turn off” their LMSs
- What alternatives exist for delivering learning experiences
- How other organizations are changing their learning architectures
- How you can build the business case for an alternative to an LMS
Audience:
Intermediate to advanced managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Content curation tools, xAPI, learning record stores (LRSs), and personal learning environments.
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Ben Betts
Chief Executive Officer
Learning Pool
Ben Betts serves as CEO for Learning Pool. Previously, Ben served as chief product officer, where he worked to help define and develop Learning Pool's next generation of workplace digital learning platforms, with a focus on learning experience platforms and the learning analytics space. Ben's expertise is based in research, having completed his PhD researching the impact of gamification on adult social learning, Ben has authored and contributed chapters for many books, has two peer-reviewed academic papers, and has presented at conferences around the world, including TEDx.
507 Keeping Current: A Case Study in Managing Training Assets
1:15 PM - 2:15 PM Thursday, October 26
Andros AB
Keeping training assets current with a constant cycle of releases is a significant drain on resources. Release notes must be scoured for changes, and corresponding workflows identified and prioritized by customer impact, before training content can be updated. This session is a case study of the tools and procedures developed by the product education team at athenahealth to automate this process and more efficiently update assets affected by each release.
In this session, you’ll learn about the challenges of keeping training materials current and the importance of implementing an asset curation infrastructure. You’ll see how this infrastructure provides the backbone for the dashboard that surfaces the list of assets that potentially need to be updated for a certain release. You’ll learn how the athenahealth team implemented a metadata tagging strategy and SharePoint tracking system that links training materials to specific updates documented in the release notes. You’ll also hear about the team’s strategy to garner cross-department support and about lessons learned along the way.
In this session, you will learn:
- A strategy for managing training in a fast-paced release cycle
- A strategy for automating asset tracking and curation
- A strategy for metadata tagging
- What did not work the first time around
Audience:
Novice to advanced designers, developers, project managers, and
managers.
Technology
discussed in this session:
SharePoint
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Ted Henning
Head of Customer Education
Privitar
Throughout his career, Ted Henning has been engaged on all sides of the learning continuum; from grad student and corporate trainee, to learning strategist, instructional designer, in-person and online trainer, and associate faculty. He has designed and implemented complex training strategies, developed a wide-range of outcome-based learning content, managed teams of IDs, developers and application admins, used data to drive design and measure outcomes, and presented at multiple conferences. His passion lies in emerging technologies and how they can transform how modern learners acquire new skills and apply them in the workplace. His current focus is on Digital Adoption Platforms (DAPs), using WhatFix, Pendo, and WalkMe to embed onboarding, support, and ongoing training into software platforms, empowering users to learn in the flow of work.
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Wendy Faneuff
Senior Product Education Associate
athenahealth
Wendy Faneuff is a senior product education associate at athenahealth. Wendy earned her bachelor’s degree in electrical engineering and worked as a software engineer in a semiconductor company. Years later, her lifelong passion for learning and teaching led her to transition to work in technical training. Wendy channels her desire to teach and learn into her roles as the LCMS server administrator, the SharePoint site administrator, and a senior instructional designer on the product education team.
511 The Course Development Playbook: A New Tool to Get Your Team Working
1:15 PM - 2:15 PM Thursday, October 26
Barbados AB
As with any team effort, course development projects have specific players with specific functions designed to work cohesively toward one objective: satisfactorily completing on time within budget. It never fails, however, that a new requirement sneaks in at the goal line, forcing designers to scramble for time and resources. What if you could strategize an offense that converts potential obstacles into assets?
During this session, find out how having the right playbook can get the winning results clients expect. Broaden your approach to project management by utilizing key models and influences from other industries. Explore what steps to take to build your customizable course development playbook, using the provided Excel template and user guide to help you through the process. You’ll walk through scenarios to see how the playbook works in action, and you’ll leave feeling like a project management champion.
In this session, you will learn:
- Which practices from other industries to incorporate into your planning strategy
- How to build a customizable project management tool that works with any project team
- How to blend diverse development styles into one that works for you
- How to overcome late-game requirements and other obstacles that threaten project timelines
Audience:
Novice to advanced designers, developers,
project managers, managers, directors, and senior leaders (VP, CLO, executive,
etc.).
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Marlia Weisse
VP of Content Strategy, Creation & Distribution; Principal Learning Consultant
The Bench Team
Marlia Weisse, a vice president and principal learning consultant with The Bench Team, has over five years’ experience directly contributing to and overseeing the development of educational content. While pursuing her master’s degree in English literature, she taught freshman composition, published the English department’s first monthly newsletter, was editor-in- chief of the department’s first eJournal, and was assistant editor and web designer for the revised eJournal, Selected Papers of the Ohio Valley Shakespeare Conference. Marlia has also traveled across the US and Europe presenting scholarly research. You can find her work in trade magazines, academic journals, and corporate websites.
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Marcus Fontaine
President; Principal Consultant
The Bench Team
Marcus Fontaine is the president and principal consultant of The Bench Team. A respected healthcare professional, Marcus is a veteran consultant and leader with hands-on experience delivering payer-driven solutions. Regarded as a subject matter expert in care management, disease management, and utilization management, he is also experienced in nearly all other facets of the healthcare insurance business disciplines: Medicare, Medicaid, eligibility, enrollment and membership, claims, and grievance and appeals. His direct consulting experience is in business architecture, project management, business analysis, and payer-driven software implementations.
512 The Future of Digital Learning: Three Scenarios
1:15 PM - 2:15 PM Thursday, October 26
Montego A
Digital learning has arrived, but the learning community is still playing catch-up. When looking at where the L&D industry is going in the future, you need to address two key strategic questions: How can digital learning demonstrate greater value to learners and the business, and how do L&D professionals need to adjust their approaches to learning in order to deliver that greater value through digital learning?
In this session, you will take a closer look at five critical digital learning approaches that you’ll need to embrace in order to provide value and impact to organizations. You’ll explore how to recognize the indicators that L&D is providing a reactive, not proactive, approach to digital learning. You’ll then look at how to differentiate impactful digital learning experiences from learning that is simply delivered through technology, and what processes and strategies you can use to design and develop true digital learning experiences.
In this session, you will learn:
- Why digital learning teams need to create high-impact digital experiences in order to remain relevant
- How design thinking can create alignment and a digital learning mindset for L&D
- Why embracing data analytics is a critical success factor for digital learning proponents
- What aspects of L&D are taken for granted, but can provide unique value to learners and organizations
Audience:
Intermediate to advanced managers, directors, and senior leaders
(VP, CLO, executive, etc.).
Technology
discussed in this session:
This will be a strategic discussion that might mention platform
types and modalities, but won’t deep dive into specifics.
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Matthew Murray
Digital Learning Leader
PwC
Matthew Murray is a US L&D digital learning leader at PwC, where he leads a team of 60 high-performing professionals. With over 20 years of leadership in learning and talent development, Matthew focuses on learning strategy, digital learning, consulting, change management, simulation design and development, and emerging technologies. He has a PhD in communication arts from the University of Wisconsin¬– Madison.
611 Marco? Polo! Finding Your Ideal Learning Experience
3:00 PM - 4:00 PM Thursday, October 26
Trinidad AB
Is the LMS dead? Can a combination of today’s mobile apps, social interactions, and game-enabled microlearning replace yesterday’s “macrolearning” platforms? Do training programs need to be so structured and prescriptive when modern adaptive approaches are now a reality? The ever-evolving educational technology landscape presents more choices than ever, but finding the right solution in the deep and wide pool of possibility is no longer a game.
This session will explore how legacy platforms meld with specialized technology sets to craft purpose-built solutions to support current and future learning needs. You’ll learn to look differently at old and new technology, and you’ll see how striking a balance between them represents the best approach for many companies seeking to modernize key training programs and metrics.
In this session, you will learn:
- How to combine your macrolearning needs with your microlearning desires
- Why the rumor of the LMS’s death (or imminent demise) is false
- From successful case studies where teams extended the old with the new to address changing requirements and heightened use expectations
- About a mixture of commercial solutions and open-source utilities that can help you assemble your own modern learning experience platform solution
Audience:
Novice to advanced designers, developers, project managers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Mobile apps, social interactions, game-enabled
themes, and extensible APIs.
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Robert Gadd
President
OnPoint Digital
Robert Gadd is president of OnPoint Digital and responsible for the company’s vision and strategy. OnPoint’s online and mobile-enabled offerings support more than one million workers and include innovative methods for content authoring, conversion, and delivery extended with social interactions, gamification, and enterprise-grade security for workers on their device or platform of choice. Prior to OnPoint, Robert spent 10 years as CTO of Datatec Systems and president/CTO of spin-off eDeploy.com. He is a frequent speaker on learning solutions—including mobile, informal learning, xAPI, and gamification—at national and international T&D conferences.
613 Content Strategy Is Not Just for Marketers
3:00 PM - 4:00 PM Thursday, October 26
St Croix A
L&D professionals often think about one single training program only, instead of looking at the entire journey their learners take. Mapping out the learner life cycle and assigning content that engages them along the way not only helps create unforgettable learning experiences and drive individual performance, but also helps with the transfer of knowledge after a training session ends.
In this session, you will learn how marketing professionals create and plan their content, and reasons why L&D professionals should adapt this model. You will learn how to apply these concepts to L&D in order to drive an individual’s performance, help plan for quarters to come, and measure ROI. You’ll learn how to create a content strategy plan and how to implement it in three easy steps. You will see Trello in action as one solution to collaboratively work with your team to create a content strategy plan. Finally, you will walk away with a content strategy plan for your organization.
In this session, you will learn:
- How to create a content strategy plan
- How to drive an individual’s performance by leveraging a content strategy plan
- How to define measures of success that work
- How to use Trello to work collaboratively with your team
Audience:
Novice to intermediate designers, developers, project managers, and
managers.
Technology
discussed in this session:
Trello
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Bianca Baumann
VP, Learning Solutions & Innovation
Ardent Learning
Bianca Baumann is VP, learning solutions & innovation at Ardent Learning. Over time, she has developed processes and methodologies to help organizations meet their growth targets with the help of innovative L&D approaches including digital transformations, onboarding, and reskilling programs. She has spearheaded multiple projects in the marketing, automotive, financial, and events industries, creating award-winning programs along the way. She shares her expertise in her blog and at global conferences. She teaches learning experience design at OISE and published the eBook, The Little Black Book of Marketing and L&D, a practical guide that helps integrate proven marketing techniques into L&D.
710 What Does Community Mean in 2017?
8:30 AM - 9:30 AM Friday, October 27
Antigua A
With the advent of Web 2.0, the concept of community has been able to extend not only virtually, but also into different sectors inside and outside organizations. The extension and expansion has rekindled interest in community: how it forms, how it can be maintained, and how it can be leveraged for marketing consumer products and services as well as for learning.
In this panel session, three experts will share their experiences of, research into, and beliefs about the state of community in 2017. The discussion will explore its foundational elements and evolution, and will gaze into the future of learning communities and the role they can play in organizations.
In this session, you will learn:
- What community is and what it isn’t
- About the various types of community and their purpose
- How technology can positively and negatively impact community
- How community can be channeled for organizational learning
- About the role L&D can play in supporting community in the workplace
Audience:
Novice to intermediate designers, developers, managers, and directors.
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Trina Rimmer
Director, Community and Customer Engagement
Articulate
As the director of community and customer engagement with Articulate, Trina uses her many years of eLearning design and development expertise to guide the creation of inspiring content for our community of workplace learning professionals, E-Learning Heroes. Before joining Articulate, Trina worked as an instructional designer, eLearning developer, and writer focused on delivering creative, engaging, and effective learning solutions to various companies, from global aid organizations to Fortune 500s.
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David Kelly
Chairman
The Learning Guild
David Kelly is the Chairman of the Learning Guild. David has been a learning and performance consultant and training director for over 20 years. He is a leading voice exploring how technology can be used to enhance training, education, learning, and organizational performance. David is an active member of the learning community, and can frequently be found speaking at industry events. He has previously contributed to organizations including ATD, eLearn Magazine, LINGOs, and more.
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Julian Stodd
Author and Founder
Sea Salt Learning
Julian Stodd is an author and founder of Sea Salt Learning, a global learning consultancy helping organizations adapt and thrive in the social age. Much of his consultancy work is around the need for social leadership, the design of scaffolded social learning, planning for organizational change, and the impacts of social collaborative technology. Julian comes from an academic background in communication theory, psychology and neurophysiology, learning design, educational psychology, museum education, and philosophy. He is a proud global mentor with the Cherie Blair Foundation for Women, and a Trustee of Drake Music, a charity that works to break down disabling barriers to music through education and research. He was awarded the Learning Performance Institute’s Colin Corder Award for Services to Learning in 2016. He has written 10 books, including The Social Leadership Handbook, Exploring the World of Social Learning, and A Mindset for Mobile Learning.
711 From Content-Centric to Learner-Centric Design at Amazon
8:30 AM - 9:30 AM Friday, October 27
St Croix A
Corporations large and small are still too often hung up on content when it comes to enablement. For example, in situations where a tool (such as Salesforce or something proprietary) is being updated, enablement tends to focus on filling learners’ heads with knowledge and understanding of the changes. But knowledge transfer is not enablement. Focusing on content is the wrong approach.
You will leave this session armed with case studies of how one of the most complex organizations in the world slowly and iteratively pivoted from a content-centric focus on training and enablement to a learner-centric focus. These case studies are from right on the ground, and they will help you start telling the right stories to your stakeholders as you seek to make your training more learner-focused and thus more effective.
In this session, you will learn:
- What has not worked to turn a complex organization toward the learner
- About specific use cases for eLearning and instructor-led training
- How to manage organizational change toward learner obsession
- How to drive buy-in from stakeholders
- About the value of a competency-model-driven training architecture
Audience:
Novice to advanced project managers, managers, and senior leaders
(VP, CLO, executive, etc.).
Technology
discussed in this session:
eLearning modules and virtual instructor-led
training.
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Jared Garrett
Senior Instructional Designer
Amazon Media Group
Jared Garrett is a senior instructional designer at Amazon Media Group. He has led teams for over 16 years in a variety of settings: foreign language teaching, corporate training, eLearning, curriculum development, learning and training architecture, and team cultivation and building. He makes eLearning, architects complex training solutions, develops and delivers workshop training sessions, and consults on new and existing training—all while doing his own graphic design and writing and publishing adventure novels.
716 BYOL: Microvideo—Making Every Second Count
8:30 AM - 9:30 AM Friday, October 27
Montego C
Microlearning videos under one minute in length require rapid storyboarding and predefined video content structures. As the length of the video decreases, so does the optimal format of the video. Leaving out too many details will have a negative effect on your learning strategy. Every second counts for your learner!
In this session, you will learn the process for creating microvideo, including video length considerations, optimal short video structures, emotional push/pull events, and instructional media strategies. Explore the steps for creating microcontent and tricks for using video analytics to select the best content for a microvideo. You will leave with specific formulas for creating short-form video-based content.
In this session, you will learn:
- About the various structures for microvideo
- When to use microvideo for learning
- Formulas for opening and closing a microvideo
- About the importance of emotional pull and push techniques
- Effective instructional microvideo techniques
Audience:
Novice and intermediate designers and developers.
Technology
discussed in this session:
Video content management systems, video playback, and
storyboarding tools.
Technology required:
A computer with a video editing tool loaded.
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Josh Cavalier
Founder
JoshCavalier.ai
Josh Cavalier has been creating learning solutions for corporations, government agencies, and secondary education institutions for nearly 30 years. He is an expert in the field of learning & development and has applied his industry experience to the application of ChatGPT and other Generative AI frameworks for business and life skills. Josh is passionate about sharing his knowledge and has a popular YouTube channel that shares tips and tricks on Generative AI. He is a seasoned speaker, presenting at conferences like DevLearn, Learning Solutions, ATD ICE, TechKnowledge, NAB, and Adobe MAX.
810 From LMS to Ecosystem: Going Beyond Implementation
10:00 AM - 11:00 AM Friday, October 27
Andros AB
There are many books, presentations, and consultants that focus on LMS implementation, but what you do after implementation can make the difference between simply putting a new system in place and shaping a learning ecosystem that becomes part of corporate culture, aligning compliance, talent development, and business goals. Failure to identify tools to evaluate the health of your learning infrastructure often leads to student abandonment and limits the value of L&D.
This session will cover the real-world keys to successful system implementation. Using case studies from a number of industries, you will see what happens in year two, three, and beyond to nurture an environment where learning and performance support are embedded into users’ daily lives. Topics will include: painting a vision of your learning ecosystem; leveraging system integration to streamline training; using xAPI and other tools to evaluate training content; how to know when you’ve outgrown your current systems; creating a learning system governance model; and managing learning projects, team members, and expectations.
In this session, you will learn:
- Steps for a successful LMS implementation
- How to define the key features of an LMS governance module
- About a continuous evaluation and improvement process for training
- About the components of your learning ecosystem
- How to avoid common pitfalls of L&D project management
Audience:
Intermediate to advanced project managers, managers, directors,
and senior leaders (VP, CLO, executive, etc.) with a basic understanding of
learning technologies, such as LMSs and authoring tools, and project
management.
Technology
discussed in this session:
Learning management systems (LMSs), learning
record stores (LRSs), human resource information systems (HRISs), document and
content management systems, and xAPI.
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Duncan Welder
Director of Client Services
RISC
Duncan Welder is a director of client services for RISC. He is an educational technology geek, having spent over 20 years implementing learning management systems, domestically and abroad, to manage regulatory compliance. As an xAPI evangelist with a career grounded in instructional design and eLearning, Duncan has provided presentations to professional organizations including the Connections Forum, The Learning Guild, and the Association for Talent Development. Duncan is an active member of the Houston ATD, currently serving as director of special interest groups.
811 Making Your Learning Content More Discoverable
10:00 AM - 11:00 AM Friday, October 27
Trinidad AB
The trend of shortening onboarding while still accelerating quality results on the job is driving the increased need for microlearning and performance support. Most of the content people need in those situations is already there in your courses, but making it available in smaller, bite-sized nuggets is only half the challenge; first, learners have to find those nuggets.
In this session, you will learn about the challenges of supporting the pivot away from systems of record that manage learning, and toward systems of engagement that help develop talent. There will always be a need for formal, highly structured courses, but the need to quickly access smaller, more focused morsels for a specific point of need or learning objective is growing faster than ever. To do that, learning ecosystems will need to tackle three challenges: managing assets in smaller, modular chunks; knowing what’s in those chunks; and delivering them when needed.
In this session, you will learn:
- Why you need to develop and manage your learning content as a series of smaller assets that can stand on their own, as well as being a part of a formal course
- How cognitive platforms can play a vital role in making your content discoverable to channels outside the LMS
- How cognitive platforms can work with your repositories to automate tagging of your learning content
- How skills and competency frameworks can help you develop personalized learning paths for your learners
Audience:
Novice to advanced designers, developers, and senior leaders (VP,
CLO, executive, etc.).
Technology
discussed in this session:
Learning content management systems, such as IBM’s
LCMS Premier, and cognitive platforms, like IBM’s Watson.
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Jerry Kitch
Offering Manager
IBM
Jerry Kitch is an offering manager with IBM Talent Management Solutions, focusing for nearly five years on learning solutions. He feels the best part of his role is working with clients across a wide variety of markets, ranging from Fortune 100 enterprises to governmental and defense entities to nonprofit organizations—which may all be different in many ways, but which all need to help educate their learners. Prior to joining IBM, Jerry worked in the telecommunications sector, gathering considerable experience developing complex software solutions for global network providers.