109 Performance Support in the Field: Saving Our Trees 1 Smartphone at a Time
10:45 AM - 11:45 AM Wednesday, October 25
Trinidad AB
Like many roles, the world of slot machine technicians is growing more complicated and more technical every day. They have dozens of games, signs, and controllers to install and support and have several cases to address a day. How can people in situations like this keep track of it all? With their smartphone! In their hand they have access to an easy-to-use mobile tool for performance support and continuous learning.
In this case study session, you’ll find out how Aristocrat Technologies transformed the technician from a stack of papers and a tired memory to a lean mobile superhero who participates daily in personalized continuous learning and just-in-time performance support. You’ll look at how Aristocrat modernized its approach to supporting technicians and used mobile devices to provide them with mLearning, performance support, access to technical documents, and a knowledge base while working in remote parts of North America. Thanks to these devices, gone are the tree-killing days of printing 145-page technical notes and trying to recall training from a month earlier in a high-stress environment!
In this session, you will learn:
- What process the team used to analyze the business challenge
- How they chose to implement this program
- What hurdles they faced in transforming a manual workforce to a mobile one
- Which vendors they partnered with to complete the mobile implementation
Audience:
Novice to intermediate designers, managers, project managers,
directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Mobile devices.
Cherie Cornelius
Senior Curriculum Developer
Aristocrat Technologies
Cherie Cornelius is a senior curriculum developer with Aristocrat Technologies. Several years ago, she shifted from technical support to the realm of training. A year into her training role, Cherie’s artistic flair in a PowerPoint presentation caught the eye of management, who suggested she join the curriculum development team. Cherie had no formal training in this field, but she was eager to learn and has since gone back to school for a master’s degree in instructional design.
ELR102 Rockin’ Responsive Design Strategies
11:00 AM - 11:45 AM Wednesday, October 25
Expo Hall: eLearning Revolution Stage
For many years, instructional designers have been creating eLearning content in a format that is suitable for a single size screen. With the advent of a mobile workforce and a BYOD office environment, this no longer fills the needs of users today.
In this session, you will learn how to take that existing content and allow it to be effectively used across multiple devices, as well as the best ways to create new content in a responsive format.
In this session, you will learn:
- To create responsive eLearning content
- To modify existing static content to make it responsive
- The different methods of responsive design
- How using templates can increase your effectiveness
Audience:
Novice to advanced designers, developers, and project managers.
Technology discussed in this session:
Responsive design, phones, tablets, and laptops.
John Blackmon
CTO and Chief Artificial Intelligence Officer
ELB Learning
As CTO/Chief AI Officer for ELB Learning, John Blackmon is responsible for the development and strategy of company products. Prior to ELB Learning, John was co-founder/CEO of Trivantis, where he created the flagship products, Lectora and CenarioVR. John was also co-founder/lead engineer at BocaSoft, which created various software utilities for the OS/2 operating system. His career started at Electronic Data Systems where he designed automatic identification systems for applications at General Motors, followed by time at IBM where he was awarded a patent for seamlessly running Windows applications under OS/2. He also has a patent pending for Responsive Course Design work.
215 BYOL: Tips and Tricks for Creating Interactive Mobile Learning Courses with Captivate
1:15 PM - 2:15 PM Wednesday, October 25
Montego C
Creating responsive courses means you’ll need to look at design in new ways. When building interactive screens, you need to put some thought into how to place the objects on the screen. But for responsive interactions, you need to take this a step further and think about how to display the interactive objects in different device sizes so that people can easily interact with the content.
But this doesn’t have to be difficult. During this hands-on session, you’ll discover how to create responsive eLearning courses with ease using Adobe Captivate. Learn about the best practices for tweaking interactive screens—like accordions, tabs, drag-and-drop interactions, and more—to make them look and function well on different devices. Along the way, explore the best Fluidbox properties for different types of objects in Captivate. And finally, publish the course as a single project and automatically deliver the most appropriate experience for your learner’s device.
In this session, you will learn:
- How to create responsive courses with Captivate
- How to modify the Fluidbox properties for the slides
- How to create responsive interactions
- How to decide the placement of objects used in the interaction
Audience:
Intermediate to advanced designers and developers who have basic Captivate skills.
Technology discussed in this session:
Adobe Captivate.
Participant technology requirements:
Laptop running the latest version of Captivate.
Pooja Jaisingh
Senior Director, Digital Learning
Icertis
Pooja Jaisingh works as a senior director of digital learning at Icertis. She has created several award-winning eLearning courses and authored books and video courses on eLearning tools and technologies. In her previous roles, she worked as a principal eLearning evangelist at Adobe and chief learning geek at a start-up. Pooja is CPTD-, and COTP-certified. She holds a master’s degree in education & economics and a doctorate in educational technology.
309 Creating Quick, Easy, and Useful Mobile Performance Support
3:00 PM - 4:00 PM Wednesday, October 25
Montego B
Selling mobile performance support can be challenging. Your clients or business partners may be unfamiliar with these solutions, lack knowledge of mobile technologies, and think they don’t have the resources (developers, time, money) to support these activities. These obstacles can prevent your clients from seeing mobile performance support as a viable solution. But this kind of solution can be much simpler, more budget-friendly, and easier to support than they expect—at least, it is when you know the right tools.
In this session, you’ll learn how you can use Google Forms, Sheets, and add-ons to create sophisticated performance support applications. This session will move beyond simple procedural job aids to use these tools to create applications for decision support trees, checklists, and calculators. You’ll also find out about other inexpensive tools that you can use to expand your capabilities with mobile performance support. By the end of this session, you’ll be able to quickly mock up and deliver sophisticated mobile performance support with minimal costs and development skills.
In this session, you will learn:
- How to create a decision support application in Google Forms
- How to add context-sensitive training to your decision support application
- How to create a rule-based email notification for your form
- About inexpensive tools you can use to create mobile performance support applications
- About types of performance support that can translate to mobile applications
Audience:
Novice to intermediate designers, developers, and managers.
Technology
discussed in this session:
Google Forms, Google Sheets, reporting and form
notification add-ons, Airtable, and Typeform.
Steven Loomis
Senior Learning and Development Consultant
BJC Healthcare
Steven Loomis is an experienced learning and development consultant that has worked in the legal, banking, and healthcare sectors. Steven enjoys exploring evolving technologies and is an occasional contributor to industry sites like Learning Solutions and eLearning Industry. Steven is currently a senior learning and development consultant at BJC HealthCare.
Bradley Eader
Senior Learning Technologist
BJC HealthCare
Brad Eader is a senior learning technologist at BJC HealthCare. He began his educational career with a background in digital entertainment and game design, focusing on interactions and data visualization. Brad is also proficient in Adobe products, as well as Google applications. He spends his time taking complex problems and turning them into simple solutions.
MNX106 10 Practical Tips for Making Mobile Learning Great
3:15 PM - 4:00 PM Wednesday, October 25
Expo Hall: Management Exchange Stage
With so many learners using mobile technologies, instructional designers and training managers feel pressure to approach content development with the mobile experience in mind and take a mobile-first approach. It’s difficult to determine exactly what considerations to include in the content development process, and how to evaluate and create a learning experience that appeals to learners on a variety of devices.
In this session, you will learn a framework for approaching content development for consumption across devices and evaluating how and where learners will engage with your content. You’ll also learn 10 different tips for creating eLearning that appeals to mobile audiences. These tips will include specific tactics and technologies for content creation that are designed to increase learner retention and improve learner experience on mobile devices.
In this session, you will learn:
- A framework for approaching content development for cross-device or mobile learning
- About considerations for mobile learning development
- Several techniques for retaining learners on mobile
- A few easy ways to improve content with modern technologies
- Techniques for improving learner experience on mobile
Audience:
Novice to intermediate designers, developers, project managers,
and managers.
Technology
discussed in this session:
Mobile technologies, learning management systems,
content authoring tools, and podcasts.
Linda Schwaber-Cohen
Head of Training
Skilljar
Linda Schwaber is head of training at Skilljar. Her expertise lies in building and growing onboarding and training programs at software startups. After teaching for several years in K-12 and university settings, she shifted gears and began to develop programs to help customers adopt and see the value in B2B software purchases. Prior to joining Skilljar, a Seattle-based customer onboarding and training platform, Linda managed customer onboarding and enablement at Simply Measured, a social media analytics SaaS company.
EMT201 Using Your Mobile Device to Create Amazing Content
10:00 AM - 10:45 AM Thursday, October 26
Expo Hall: Emerging Tech Stage
Are you looking for amazing ways to create content using your mobile device?
In this session, you will learn how to use your phone or tablet to brainstorm, create audio and video recordings, and animate using several mind-blowing apps. You’ll leave the session feeling inspired and be able to apply practical information to use one or more apps on your mobile device.
In this session, you will learn:
- About several programs to help you get creative
- About several free and inexpensive tools to help with brainstorming, being more productive, and creating content, all from your mobile device
- About more than 10 new apps to enhance your production process
- How to start using these tools today
Audience:
Novice to intermediate designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Apps to create audio and video content; creating motion videos with Explain Everything; Microsoft Office Lens and AI; note-taking apps with sketches, audio, video, and photos (OneNote, Evernote, Notes); and apps for mirroring to your laptop or monitor for screen recording and demos.
Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
INN201 Using Mobile Tech to Help Managers Engage with New Hires Effectively
10:00 AM - 10:45 AM Thursday, October 26
Expo Hall: Innovation Showcase Stage
In those first few weeks, new hires feel excitement, uncertainty, enthusiasm, and discomfort. It can be a roller coaster ride! Line manager engagement has a significantly beneficial impact on new hires’ learning curve and sense of belonging; however, managers are often stretched with multiple responsibilities, and new starters’ needs are relegated.
This session will explore a project that capitalized on mobile device features to shift the new-hire experience from one of passive consumption to active participation while simultaneously making the manager’s role more time-efficient and impactful. The solution delivered better performance, earlier, while reducing attrition.
In this session, you will learn:
- How mobile device features can assist in engaging new hires and managers in the onboarding process?
- How to track accountability from both the learner and their manager
- How the blending of digital, offline, and experiential development activities can cater for the whole learning cycle from exploration to application
- How mobile technology can bring time efficiencies and greater impact to the manager’s role
Audience:
Novice to advanced designers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Web app and mobile learning.
Guy Sellwood
VP, Americas
Prosell Learning
Guy Sellwood, the VP of Americas at Prosell Learning, has over 25 years of performance improvement consulting experience, working with global organizations such as Avis, Dell, PayPal, and Xerox. More recently he has been involved with the development of an onboarding web app to accelerate the performance of salespeople and deliver reduced attrition and higher recruitment ROI for clients. Guy is passionate about active and blended workplace development being the key to sustaining high performance.
Jenna Wisniewski
Senior Program Manager, Learning and Development
Comcast
Jenna Wisniewski is a senior program manager of learning and development for Comcast. Jenna’s background includes instructional design, adult learning theory, and project management, and she has extensive knowledge in many authoring tools, as well as training and development. Jenna is a Comcast- certified trainer and an active member in Women in Cable Telecommunications, ASTD, and the Young Professionals Network. She holds a bachelor of science degree in mass communications/journalism and a master of science degree in instructional technology.
411 Caterpillar Empowers Worldwide Dealers with Mobile Learning
10:45 AM - 11:45 AM Thursday, October 26
Trinidad AB
Caterpillar has a proud history of working with independent dealers to distribute and service its machinery and equipment. However, delivering consistent customer service through a network of global dealers is a huge challenge. Recognizing the need to focus on people development, they decided to build a technology ecosystem that would modernize dealer learning and development on mobile, provide seamless collaboration and communication, and supply real-time data and insights.
In this session, you will learn how adopting a mobile-first approach to training and development improved Caterpillar’s content utilization, accelerated their content creation, and provided real data and analytics for assessment. You’ll find out how they reached dealers informally by replacing their LMS and PDFs with a mobile solution, and how they used Inkling to create mobile-ready interactive learning and development documents. The session will show you how you can create enterprise learning solutions that match the technology found in learners’ personal lives.
In this session, you will learn:
- How adopting interactive and on-demand learning content on mobile can increase utilization
- How this approach can drastically improve the time people spend with your learning content
- How Caterpillar’s content creation process using Inkling saved them in production and authoring costs
- What data and analytics you can gather from this approach
Audience:
Novice to intermediate designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Inkling
Matt MacInnis
Founder and CEO
Inkling
Matt MacInnis is the founder and CEO of Inkling, a workforce management software company based in San Francisco. Prior to founding Inkling, Matt spent eight years at Apple focused on education, leading Apple's business development efforts in Asia and eventually driving Apple's growth in international markets. Matt holds a BS degree in electrical engineering from Harvard University.
Lindsey Clayton
Instructional Design and Technology Lead, Global Dealer Learning
Caterpillar
Lindsey Clayton is the instructional design and technology lead for global dealer learning at Caterpillar. Lindsey has responsibility for content development processes, standards, and solutions for Caterpillar's global training. Her team is responsible for learning development and technology deployment, driving global consistency of dealer workforce capability to deliver the Cat-brand customer experience.
416 BYOL: Building a Mobile Course in Captivate in 60 Minutes
10:45 AM - 11:45 AM Thursday, October 26
Montego C
While it’s great that Adobe Captivate provides the tools to make a mobile learning course quickly, unfortunately this doesn’t mean everything will automatically work well. If you’re not careful, you might create something that technically can be viewed on a mobile device, but is missing key functionality or just isn’t a good experience on mobile. This can create serious user frustration and lead to people disengaging from what you’ve built (or even not finishing it at all).
All this can be avoided, however, if you take a bit of time up front to consider thoughtful mobile design. In this session, you’ll learn about best practices to keep in mind when designing a Captivate course for mobile. You’ll look at general development tips, and you’ll incorporate some unique methods of showing your content that will provide you with a lot of flexibility in your design while still being mobile-friendly. You’ll then discover how to quickly assemble your assets for a course that is geared for mobile delivery. This session will help you make mobile Captivate experiences that are both quick to develop and guaranteed to work well.
In this session, you will learn:
- How to set up a mobile project in Captivate
- How to insert multistate objects
- Tips for applying best practices of mobile design
- How to create interactive content that is mobile-friendly
- How best to export your Captivate content for mobile delivery
Audience:
Novice to intermediate designers and
developers with basic knowledge of Adobe Captivate.
Technology
discussed in this session:
Adobe Captivate.
Participant
technology requirements:
Laptop running Adobe Captivate (a trial version
will work).
Phil Cowcill
Senior eLearning Specialist
PJ Rules
Phil Cowcill is senior eLearning specialist at PJ Rules. He started his career in 1983 when he was hired as a technologist at a local college. In 1985 he joined a team to develop Canada's first Interactive Videodisc. He started teaching part-time in 1989, moving to full-time in 1995. He led his class to build one of the first news websites that streamed video in 1996. In 2011 he launched the very first dedicated mobile application development program. Phil retired from full-time teaching in 2015 and moved to working as a contractor with the Department of National Defence as a senior eLearning specialist.
EMT203 Our Learning Journey While Building a Learning App
12:15 PM - 1:00 PM Thursday, October 26
Expo Hall: Emerging Tech Stage
This session will focus on the learning GlobalEnglish experienced during the development of a new mobile app. Presenters will explore what motivated the company to develop a new app, the approach they took, and what they learned along the way.
As the presenters reflect on the company’s own learning journey, they will also share how creating a mobile app changed their thinking about how people learn; what it really means to be mobile-first; and how learning business English through skills not only shifts how learning is delivered, but how traditional approaches fail learners in need of immediate language support.
In this session, you will learn:
- About the challenges of developing a new mobile app
- How platforms influence thinking about the task they are designed to deliver
- Why mobile app development is really a strategic choice, not a technical one
- How business English fits into the skills that enterprises need to deliver to their learners
Audience:
Novice to intermediate designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
GlobalEnglish One; GlobalEnglish mobile app (name not announced yet).
Scott Ludeke
VP, Product
GlobalEnglish
Scott Ludeke, vice president of product at GlobalEnglish, leads the company’s platform developer efforts. Scott manages a team of developers across the world who focus on agile development, quality deliverables, and being responsive to customers.
Daniel Rasmus
Chief Marketing Officer
Daniel W. Rasmus, the CMO of GlobalEnglish, drives internal initiatives that amplify the voice of the customer and deliver thought leadership to the market. Prior to joining GlobalEnglish, Daniel founded Serious Insights, a boutique analyst firm. He previously served as director of business insights at Microsoft, and as CKO and research vice president at Forrester Research. Daniel, an internationally recognized speaker, is the author of Listening to the Future and Management by Design. He writes regularly about the future of technology and culture at GeekWire, iPhone Life, and PopMatters. Daniel also teaches at Bellevue College.
609 Adapting Your Mobile Learning Strategy with Open-Source Interactive Solutions
3:00 PM - 4:00 PM Thursday, October 26
Montego B
As learners go mobile, demand for learning on phones has increased. Yet options for delivering a responsive, mobile-first, and interactive experience have been limited—until now! Join this interactive session to learn how two organizations embrace an open-source tool to develop elegant, impactful, and engaging learning. Learn how to take advantage of technology, “Adapt” your approach to design and development, and embrace best practices for interactive mobile learning.
This session will explore methods for creating engaging learning experiences on phones. You’ll see how you can combine mobile-ready instructional and UI design techniques within Adapt, an open-source mobile learning authoring framework. Adapt supports the creation of responsive, mobile-first eLearning, yet its default offerings are limited, which means you run the risk of creating bad, not-fun courses! You will discover how to think outside the box to increase interactivity and engagement. If you’re exploring options for mobile learning in your organization, join this session to find out more about Adapt.
In this session, you will learn:
- About the Adapt framework, an authoring tool for responsive, mobile-first eLearning development
- How to use custom components to increase interactivity within Adapt courses
- How Adapt can fit into your organization’s mobile learning strategy
- About the benefits of open-source solutions
Audience:
Novice to intermediate designers, developers, project managers,
managers, and directors.
Technology
discussed in this session:
Adapt framework
John-Carlos Lozano
Chief Creative Officer
SweetRush
John-Carlos Lozano is the chief creative officer at SweetRush. He is the driving force in developing branding, higher levels of interactivity, and learning games for SweetRush clients. John-Carlos is an accomplished artist and a passionate learner, leader, and teacher who constantly pushes his talented team to reach higher. He believes that training for employees should be just as interactive and engaging as advertising and marketing targeted to customers. John-Carlos holds a BA in design and a BFA in illustration/animation from San Jose State University.
Kareem Elsayed
Instructional Designer
Kareem Elsayed is an instructional designer at Google. He studied biomedical engineering at the University of California–Irvine. After a successful career at Applied Medical designing innovative medical devices, Kareem shifted careers in 2012 to establish Applied Medical’s corporate university, where he served as the director of global education.
709 Designing Virtual Training for Mobile Devices
8:30 AM - 9:30 AM Friday, October 27
Barbados A
A growing number of participants in live online virtual training classes are joining by mobile device, which means they connect via the platform mobile app instead of using the full desktop program. This creates a problem because most virtual training designs assume that all tools and features will be available for learning activities, yet most virtual classroom apps only have limited features. So how should you design for learning transfer?
In this interactive session, you will learn how to design engaging virtual training programs when some (or all) of your participants connect to the live online session from a mobile device. You’ll first learn the important details of why virtual training platform functionality is different on mobile devices, and you’ll explore several of the common key differences. You’ll explore three specific limitations that occur and corresponding challenges that mobile learners face. You’ll discover how to prepare learners in advance, and most importantly, you’ll learn five techniques to design engaging virtual training when your audience is either mixed or fully mobile.
In this session, you will learn:
- About common key differences between virtual classroom desktop programs and their corresponding mobile apps
- About three specific limitations that learners face when connecting to virtual training via mobile device
- How to prepare learners in advance when they plan to connect via mobile device
- Five techniques to design engaging virtual training for mobile participants
Audience:
Novice to intermediate designers.
Technology discussed
in this session:
Adobe Connect, Cisco WebEx, GoToTraining, and Zoom.
Cindy Huggett
Principal Consultant
Cindy Huggett Consulting
As a leading industry expert and 20+ year pioneer of virtual training, Cindy Huggett, CPTD, has vast experience delivering engaging learning solutions via the virtual and hybrid classroom. She's the author of six acclaimed books on the subject, including The Facilitator's Guide to Immersive, Blended and Hybrid Learning. She is a past member of the ATD global board of directors and was one of the first to earn the Certified Professional in Learning and Performance (CPLP now CPTD) credential. She holds a master's degree from the University of Pittsburgh and was a Triangle Business Journal 30- Under-30 Award Winner.
812 Integrating Budget-Friendly Mobile Apps into Your eLearning Development Processes
10:00 AM - 11:00 AM Friday, October 27
Barbados A
Today’s mobile devices pack tremendous computing power and affordable app options for content creation. Even so, they’re not much use for authoring today’s interactive eLearning experiences. Or are they? Could it be possible for something as simple as a 99-cent smartphone app to make your eLearning development workflows more effective? Absolutely!
In this session, you’ll discover how inexpensive smartphone apps can come in handy at all stages of your development process. Have a client who wants to see how a scripted interaction might play out? Say goodbye to scheduling a table read and hello to taking just a few minutes with Plotagon to produce a quick animated version. Save filming money by using Green Screen and a photograph instead of traveling to a distant facility. Use apps like ThingLink and Paper to prototype ideas and produce content you can easily drop into authoring software like Storyline 360. You’ll leave this session knowing how just a few affordable apps can save you development time, budget, and stress.
In this session, you will learn:
- How to prototype interactive dialog with Plotagon
- How to create an immersive video in minutes using Green Screen
- How to pull frames from a 4K video clip to use as stock images
- How to develop a live-streamed interview using a tablet and smartphone with TC Studio
Audience:
Novice to advanced designers, developers, project managers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed
in this session:
iPhone, iPad, Windows, Articulate Storyline 360,
4K video camera, Paper app, Green Screen app, ThingLink, Plotagon, and TC
Studio.
Urbano Delgado
Learning Experience Designer
Connect the Dots
Urbano Delgado is a learning experience designer at Connect the Dots. Using mostly low-cost apps and mobile devices along with a design thinking workflow, he saves time, effort, and budgets by putting ideas to work soon after they first see the light of day. Urbie holds an MSEd in instructional design and a BA in behavioral science. Since 1998, he has produced interactive learning experiences for humans in high- technology manufacturing, finance, K-12, law enforcement, and healthcare.