105 Agile Project Management for eLearning
10:45 AM - 11:45 AM Wednesday, November 16
114
On time. Within budget. What they need (even if that changes!). These are moving targets, and yet you’re expected to deliver all three. The software development industry is embracing agile methods to address these issues, and there is much that the eLearning development world can learn from it. Agile provides a framework for adapting to change as it happens and working with the client to deliver content that learners need most.
In this session, you will learn about the agile project management methods adapted specifically for the instructional design and development “Lot Like Agile Methods Approach” (LLAMA) and how you can use them on the job. You’ll learn about the tools and supplies you need and how to choose a project to pilot. You’ll also see how agile supports estimating, planning, and managing tasks in an eLearning design and development project.
In this session, you will learn:
- How to build the business case for agile, LLAMA specifically, and iterative development with SMEs, project sponsors, and your own team
- How to kick off projects, create a shared definition of scope, and create action-focused eLearning that people actually want to take
- How to estimate and plan a project so you arrive on time and on budget
- How to build the environment to support an agile project team
Audience:
Novice to advanced designers, developers, project
managers, and managers.
Click here for the session trailer
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Megan Torrance
CEO
TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. She has more than 25 years of experience in learning design, deployment, and consulting . Megan and the TorranceLearning team are passionate about sharing what works in learning, so they devote considerable time to teaching and sharing about Agile project management for learning experience design and the xAPI. She is the author of Agile for Instructional Designers, The Quick Guide to LLAMA, and Making Sense of xAPI. Megan is also an eCornell Facilitator in the Women's Executive Leadership curriculum.
108 Performance Is More than Support
10:45 AM - 11:45 AM Wednesday, November 16
107
Learner-driven, adaptive, engaging, future-proof, innovative, and business-aligned—you need to deliver all this and more! Constructing a strategy to match, though, is tough, pushing L&D to redefine its role in the business. However, by applying a performance lens to learning, you can engage everyone from the board to new starters, construct a holistic strategy, and put learning at the heart of the workflow.
During this session, you will explore “More Than Performance Support,” a five-point framework for creating a performance environment. This plan focuses on conditions (the culture, people, and environment), goal setting (how to share and evolve strategic goals), technology (the tools and how they are used), community (dialogue, collaboration, and visibility), and people (facilitating and accelerating performance). This framework can help you diagnose how performance-ready your organization is and what short- and long-term steps you need to take to get there. You will also receive a takeaway guide to help you apply this model in your work.
In this session, you will learn:
- How to apply the five-point framework to your context by exploring practical case studies
- How to diagnose your current learning environment, and where you need to focus to drive performance
- How learning needs align to real metrics that matter to the business
- About the skills that are required of today’s learning professionals
- Why communities are essential and how to build successful ones
Audience:
Intermediate and advanced project
managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Learning portals, learner-generated content
tools (including iMovie, learn.ist, Microsoft Snip, and Piktochart), iBeacons,
mobile and wearables, virtual worlds, and VR.
Click here for the session trailer
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Lisa Minogue-White
Director of Learning Solutions
WillowDNA
Lisa Minogue-White is a director of learning solutions and co-founder of WillowDNA, a reporter for Learning Now TV, a presenter for Learning Now Radio, and a fellow of the Learning and Performance Institute. She is also a popular webinar speaker in the UK, a regular contributor to leading industry publications, a speaker at key events, and a writer. Lisa’s specialties include online distance learning, collaboration, learning technologies, and communities, and she was featured by Clive Shepherd in his book More Than Blended Learning.
MXC102 Kicking Off a Project with Pow!
11:00 AM - 11:45 AM Wednesday, November 16
Expo Hall—Management Exchange Stage
Each project, whether agile or ADDIE, micro or massive, has components that must align in order to have a successful outcome. The first two to three weeks of a project set the stage for communication, vision, expectations, content preparation, and rapport. A misfire in the beginning can lead to extended time frames, disappointment, and lost profit.
In this session, you’ll learn tried-and-true ways to set your project up for success. You’ll learn which steps to take with your team prior to the client kickoff meeting. You’ll receive a PowerPoint template for kickoff sessions with clients. You will explore the six steps of content readiness and preparation and how to walk through them with a client. You’ll also create five-second, 30-second, and five-minute creative pitch presentations that generate enthusiasm and a common vision.
In this session, you will learn:
- About steps to take with your team prior to the client kickoff meeting
- About the six steps of content readiness and preparation
- How to create a pitch presentation
- An agile approach to prioritizing client requests
Audience:
Novice to advanced designers, project managers, managers, and
directors; a project management, leadership, or instructional design background is helpful but not
required.
Technology
discussed in this session:
Various project management portals, such as
Teamwork PM.
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Tracy Bissette-Huckabee
President of Learning Services
Principled Technologies
Tracy Bissette, MEd, is president of learning services at Principled Technologies (PT). In her current role, she advises Fortune 500 companies, NGOs, and trade associations on learning strategy and innovation, and oversees the creation and development of custom learning programs and solutions. Prior to PT, Tracy was co-founder and CLO of Weejee Learning, an innovative learning services company acquired by PT, and vice president of Mindworks Multimedia, where she created and guided the growth of the company’s eLearning division. Tracy’s prior achievements include The Business Journals’ Women in Business achievement award and 2012’s Top 40 Under 40 Business Leader award.
STR102 Getting Practical: How to Build an Organizational Curation Strategy
11:00 AM - 11:45 AM Wednesday, November 16
Expo Hall—Strategic Solutions Stage
“Curation” has reached buzzword status. But while everyone’s talking about it, not everyone is really sure how to do it. What does curation actually mean, and why is it important to your organization? While it’s important to know that curation has the potential to transform your approach to learning, you also need to understand the details of what it takes to make it work.
In this session, you’ll walk through a step-by-step process for building a robust curation strategy. You’ll explore the ins and outs of how to create an effective strategy for your organization, including what questions you need to ask, what tools you need to explore, and how to build a strategy that is detailed enough to create a solid impact but flexible enough to take you into the future. Finally, you’ll look at the broader roles involved in your curation strategy and discuss whether or not it should really be a one-person job at your company.
In this session, you will learn:
- The basics of how to curate content for learning
- How to determine your curation objectives
- About the difference between personal and organizational curation
- About the difference between collaborative and individual curation
Audience:
Novice and intermediate designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
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Allison Anderson
Chief Strategist
Siren Learning
Allison Anderson is a chief strategist with Siren Learning. With more than 20 years of experience as a learning leader in both higher education and the private sector, Allison’s roles have included those of learning strategist at Intel Corporation, director of learning at ESCO, and chief learning strategist at Learning EcoStrategies. She is the co-author/editor of Ready, Set, Curate!, published by ATD Press in December 2015. Allison is a frequent speaker at leading industry conferences, including DevLearn, the ATD International Conference & Expo, Training 2012, Europe’s Corporate Universities & Ac@demies Summit, and Estrategias de eLearning Brasil.
201 From Content Creation to Content Curation: An Emerging Critical Role
1:15 PM - 2:15 PM Wednesday, November 16
122
The Internet is a terrific knowledge repository. The sheer size of the content stored on the web is unimaginable. Within organizational intranets, the amount of content that is available is also impressive, but is it good content? Is it the right content for the right purpose? Is it up to date? Is it understandable? The more you have to ask these questions about online content, the less efficient your search for the right information will be. Even more of a concern is that you might be more likely to find bad content, act on it (believing it is correct), and suffer the consequences.
This session will explore the rationale and challenges of content curation and review a number of strategies for assuring your content is curated appropriately. You will learn the importance of becoming a good content curator in addition to being a good content creator, and find out how curators are less focused on finding more content than on making sure they have the right content. Finally, you will learn more about the focuses of content curation: accuracy, relevance, usefulness, and value of knowledge assets.
In this session, you will learn:
- What content curation is, and why it is so critical to learning and performance
- About the role of technology, users, and authors in content curation
- How to avoid risking poor content curation
- About six approaches to content curation
Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders
(VP, CLO, executive, etc.).
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Marc Rosenberg
President
Marc Rosenberg and Associates
Dr. Marc Rosenberg is a global expert and speaker in training, organizational learning, eLearning, knowledge management, and performance improvement. He has written two best-selling books, E-Learning, and Beyond E-Learning. His 100 monthly columns, “Marc My Words,” appeared in The eLearning Guild’s Learning Solutions magazine from 2010 through 2018 and are still available online. Marc is past president and honorary life member of the International Society for Performance Improvement, is an eLearning Guild “Guild Master,” has spoken at the White House, debated eLearning’s future at Oxford University, keynoted conferences around the world, authored over 200 columns, articles, white papers, and book chapters, and is frequently quoted in major trade publications. Learn more at www.marcrosenberg.com.
204 Managing eLearning Review Cycles
1:15 PM - 2:15 PM Wednesday, November 16
121
Content that’s unclear. Links that don’t work. Buttons that aren’t aligned. These things can distract from your eLearning course. You want to make sure your course is good, but if you aren’t careful, you could spend more time in review cycles than it took you to design and build it in the first place. How do you strike a balance between thorough review and your time and cost constraints?
In this session, you’ll learn how to plan for and manage reviews for instructional design, content, usability, functionality, and graphic design. You’ll explore how to set up the right systems and processes, as well as how to manage the many opinions and expectations that your stakeholders might have.
In this session, you will learn:
- How to plan for the appropriate number of reviews by the right people
- What guidance to give about what each person should be looking for
- How to set clear expectations about the scope of reviews
- How to effectively estimate and communicate the impact of out-of-scope changes
- How to manage all the little details needed to implement requested changes
Audience:
Novice and intermediate designers, developers, project managers, and
managers.
Technology
discussed in this session:
eLearning review platforms, Microsoft Word, and Google
spreadsheets.
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Diane Elkins
Owner/Founder
E-Learning Uncovered
Diane Elkins is owner of Artisan E-Learning, a custom eLearning development company, and E-Learning Uncovered, where she helps people build courses they're proud of. She has built a reputation as a national eLearning expert by being a frequent speaker at major industry events for ATD, The Learning Guild, and Training Magazine. Her favorite topics include accessibility, instructional design, and Articulate Storyline. She is co-author of the popular E-Learning Uncovered book series, as well as E-Learning Fundamentals: A Practical Guide, from ATD Press. She is a past board member of the Northeast Florida and Metro DC chapters of ATD.
205 Using Technology to Produce Learning Transfer and Sustainable Change
1:15 PM - 2:15 PM Wednesday, November 16
124
Training professionals work hard to help train employees and produce meaningful behavior change within organizations. But modern cognitive science shows that, in spite of their efforts, people forget most of what they learn. Research indicates startling facts about retention: Within only an hour, people forget 50 percent of what they just learned. A week later, that number jumps to an astonishing 90 percent.
In this session, neuropsychologist Art Kohn will review four techniques that can help you overcome the forgetting curve. These techniques include booster quizzing, social elaboration, strategic coaching, and depth of processing. You’ll explore how these techniques can be easily incorporated into your training programs and dramatically improve learning and retention.
In this session, you will learn:
- Valuable techniques that overcome the forgetting curve and maximize retention
- How to incorporate booster learning into your existing live and online training
- Why periodic polls and quizzes enhance recall
- How social learning can be used to boost memory after a training session has finished
- How to incorporate post-training coaching—a technique that involves minimum effort and maximum gain
Audience:
Novice and intermediate designers, developers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
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Art Kohn
Professor
ASPIRE Consulting Group
Dr. Art Kohn earned his PhD in cognitive science at Duke University and is a consultant with Google, helping the organization develop new programs which train more than 1.2 billion people. Dr. Kohn's professional research explores how to present information in order to maximize learning and memory. He was awarded the National Professor of the Year award from the American Psychological Association and he won a Fulbright Fellowship in cognitive psychology and a second Fulbright Fellowship in distance education. He consults with organizations around the world, helping them modernize and optimize their training programs.
212 SMEs: Can We Talk?
1:15 PM - 2:15 PM Wednesday, November 16
108
Do you have a subject matter expert (SME) who makes everything more difficult than it needs to be? How about the SME who just doesn’t seem to grasp the work you’re doing together? Or the SME whose idea of dates and deadlines is not at all aligned with the project needs? It isn’t their fault. SMEs are a vital part of the process, and of whether or not the project is a success. However, they don’t always understand that fact because, of course, they already have a “day job.” It is your job to build the plan, communicate it well, and stay on top of the details so they don’t have to.
This session will cover communication, strategies for effectively meeting with SMEs and stakeholders, and how to map the process(es) from start to finish. You will learn tips for leading an effective project kickoff event and how to deal with feedback, scope creep, and fallout. Finally, you will learn some of the best practices for wrapping up a project with your SME.
In this session, you will learn:
- How to hold an effective SME and project kickoff event
- Methods for wrapping up the project with the SME
- How to cover lessons learned, evaluation, and handling feedback
- How to map the process and use it for effectively communicating with SMEs
Audience:
Novice to advanced
designers, developers, project managers, managers, and directors.
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Dawn Mahoney
Owner
Learning In the White Space
Dawn J. Mahoney CPTD is a talent development professional who is passionate about developing people through better learning content, better learning strategy, and better dialog. In 2015, Dawn founded Learning In the White Space, a boutique consultancy devoted to planning a learning strategy and bringing it to life. Dawn writes the "Last Word" column in Training Magazine and is the author of Lean Learning Using the ADDIE Model.
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Andrea May
VP Instructional Design Services
Dashe & Thomson
Andrea May is the vice president of instructional design services for Dashe & Thomson. Andrea has 18 years of experience consulting, designing, developing, and delivering customized training programs for large organizations. Her early career was spent leading documentation and training efforts for organizations such as General Mills, Thomson Reuters, and Saudi Aramco as they implemented SAP at US locations and abroad. Since 2009, Andrea has designed and managed the development of national certified employee training programs for the propane industry. She also holds a master of fine arts degree in directing from the University of California, Irvine.
214 Coke’s Strategy: Shifting 60,000 Employees from Training to Performance Support
1:15 PM - 2:15 PM Wednesday, November 16
113
Large-scale system transformation initiatives are challenging at the best of times. But when you factor in a rollout that involves restructuring, growing existing operations, and establishing new franchise owners to enable strategic expansion and remarkable customer service as part of the initiative, they become substantially more complex. In 2013, Coca-Cola faced this very issue in North America when it needed to replace outdated systems with a common enterprise solution. With an accelerated plan to transition more than 60,000 users to a new operating solution, this initiative required innovative approaches to train and support users rapidly and efficiently.
A collaborative platform for learning and performance support was required to achieve this feat, and Assima was selected in 2013 as the solution provider and consultant to enable the ambitious goals of this initiative. You will see how Coke used cloning technology to dramatically streamline the development and deployment of thousands of diverse training modules. You will learn techniques used to put learning within two clicks or less for thousands of users, and you’ll learn about the tactics employed to supplement live training environments. Finally, you will learn how Coke is leveraging a lean L&D team to successfully implement an electronic performance support system (EPSS).
In this session, you will learn:
- How to leverage existing resources and technology to deploy a lean but scalable learning and performance support model that supports a complex, distributed, and varied audience
- Tactics to sell the right solution internally, including gaining executive sponsorship and building a solid internal business case
- Strategies for streamlining large-scale content creation and maintenance
- How to leverage performance support technology and best practices to drive cost savings
- Methods of building and sustaining long-lasting partnerships that drive success across various cultures
- How to improve time to competency by using real-time analytics and reporting through an EPSS
Audience:
Novice and intermediate project managers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Assima Training Suite and performance support solutions.
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Peter Teruya
Client Partner
Assima
Peter Teruya, a client partner at Assima, is responsible for strategic relationships in the Southeast region of North America, including partnering and collaborating with his clients to help drive maximum value and business impact via their critical business application deployments. He has extensive experience in both IT management and training and development, including business process development, enterprise resource planning, enterprise rollouts and integration, talent and knowledge management, and launching corporate universities. Peter has a bachelor’s degree in business administration from the University of Tennessee at Chattanooga, as well as MS certified systems engineer and MS certified desktop support technician certifications from Microsoft.
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Doug Teachey
Director of Learning, Development & Deployment
Coca-Cola Refreshments
Doug Teachey is a director of learning, development, and deployment at Coca-Cola Refreshments. An accomplished learning professional, Doug has almost two decades of experience effectively managing and deploying large-scale solutions across various industries and cultures. His success is built on leveraging new learning and performance support technologies while utilizing lean methodologies to overcome major operational challenges and deliver exceptional results. Prior to his experience at Coca-Cola, Doug implemented an internal organizational change management and learning department at Cox Newspapers and served several Fortune 500 clients as a senior consultant for Deloitte Consulting. Doug has a bachelor’s degree in communication studies with a minor in business administration from the University of North Carolina at Greensboro and an MBA from the University of Georgia’s Terry College of Business.
MXC104 How Does Your Onboarding Stack Up?
1:15 PM - 2:00 PM Wednesday, November 16
Expo Hall—Management Exchange Stage
Have you ever been asked, “How do you know they’re learning?” It’s always unnerving when the higher-ups start questioning the validity of a training program that you built. How would you like to be armed with solid hard and soft data metrics that prove the effectiveness of learning and performance beyond the shadow of a doubt? Deeper learning analytics like this have always been a challenge—until now.
In this session, you will learn how Autotrader discovered new ways to guide and measure performance when the company completely reimagined its onboarding program for new sales employees. From surveying past participants and managers to updating all its learning objectives, Autotrader identified the key performance indicators that addressed the most important knowledge and skills all new hires needed to possess. By learning from this case study, discovering how to ask the right questions of your senior leadership team to uncover what they want out of an onboarding program, and then tracking and analyzing metrics that align to those goals, you’ll create training that you can clearly show the results of.
In this session, you will learn:
- How to examine key hard and soft performance indicators
- About the right questions to ask to uncover expectations
- How you can analyze learning performance quickly
- What solid learning metrics and analysis you can use to evaluate onboarding success
Audience:
Novice designers, managers, directors, and senior leaders (VP,
CLO, executive, etc.).
Technology
discussed in this session:
Microsoft Excel, survey tools, and LMS platforms.
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Michael Whatley
Senior Manager, Training Initiatives & Curriculum Design
Cox Automotive Media Sales Organization
Michael Whatley is the senior manager of training initiatives and curriculum design for Cox Automotive Media Sales Organization. Michael's award-winning learning experiences have helped transform the way Cox Automotive looks at learning. Since graduating from the University of Georgia with a BSEd in workforce education in 2009, Michael has worked in sales and service education for the healthcare, logistics, and digital media industries, in areas ranging from mobile and social learning to microlearning and interval reinforcement.
STR104 How to Make User-generated Content Work for You
1:15 PM - 2:00 PM Wednesday, November 16
Expo Hall—Strategic Solutions Stage
Training and development in enterprises continues to change, and some of the field’s more recent challenges involve volume. It’s difficult to keep up with the increasing demand for ad hoc knowledge sharing and training requests. Also, there’s a growing need for training that is specific to more niche audiences (such as regional content) and that central teams struggle to support. However, there’s a solution to both these issues that’s starting to take off: user-generated learning content. But what are the pros and cons to this solution, and how can you ensure that it will bring value to your company?
In this session, you’ll hear the insight gained from recent research into user-generated content. This research used interviews with over 50 eLearning managers to uncover how this emerging training trend actually works in the real world. You’ll discuss the outcome of these conversations and look at a number of use cases to gain insight into the strategic decisions learning managers are making today in regard to user-generated content. In addition, you’ll explore a case study from Nielsen in which the designers themselves will share their experience implementing and supporting myTraining Builder: a toolkit designed to help Nielsen users develop their own training solutions.
In this session, you will learn:
- About the four key reasons that companies are leveraging user-generated content
- About two situations in which user-generated content isn’t a great fit
- Best practices for implementing user-generated content in your own organization
- How Nielsen’s talent engagement and development team strategically adopted user-generated content as part of its approach
Audience:
Novice and intermediate designers, managers,
directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
SharePoint, Easygenerator, Skype for
Business, and Nielsen’s LMS.
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Kasper Spiro
CEO
Easygenerator
Kasper Spiro is the CEO of Easygenerator. He has over 30 years of experience in the field of learning: teaching, authoring textbooks, designing and creating eLearning, and developing knowledge management systems, user performance support systems, and eLearning systems. Kasper’s experience as a manager also includes being CEO of an early internet startup in the 1990s. At Easygenerator, the goal is to facilitate non-learning professionals in sharing knowledge and creating effective eLearning through Easygenerator’s cloud- based eLearning service.
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Laura Payette
Learning Design Consultant
Nielsen
Laura Payette is a learning design consultant with Nielsen. She has seven years of design and development experience in learning and development, spanning roles in a consulting capacity, internally on a small team, and now in the corporate space with Nielsen. In 2013, she won the National Excellence in Training Award from ATMC for her work on automotive safety training. Prior to earning her MEd, Laura spent eight years in marketing and advertising agencies, building client relationships, copywriting and editing, managing projects, and building awareness for the brands and projects she supported. She participates regularly in industry Twitter chats and Skype discussions.
ELT105 Quality Assurance Strategies for eLearning/mLearning Deployments
2:15 PM - 3:00 PM Wednesday, November 16
Expo Hall—eLearning Tools Stage
It used to be that people only worried about testing online training lessons on Internet Explorer and Netscape. Those days are long gone. Today, there are myriad testing challenges due to the vast number of hardware devices and display environments that learners are using. Developing and testing lessons to ensure that they will work for everyone is an incredible challenge. This session explores a variety of quality assurance test strategies that are currently being used in software engineering corporations to test their products, and shows how you can carry over those strategies into the world of eLearning and mLearning.
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Mark Simon
Principal Training Consultant
HiMark Solutions
Mark Simon, a principal training consultant at HiMark Solutions, has over 25 years of hands-on experience with design, development, and delivery of eLearning and instructor-led training. Mark is also an adjunct professor in the instructional design graduate program at UMass-Boston, and is currently VP of programs for the ATD Greater Boston group.
306 Learning and Performance Ecosystem Showcase: Problem, Process, Solution
3:00 PM - 4:00 PM Wednesday, November 16
109
Learning and performance ecosystems represent a new way of thinking about L&D. Many agree with this approach in concept. But where are the examples? This session showcases a real-life learning and performance ecosystem solution.
In this session, you will explore the analysis and design methods and view the product of an innovative learning and performance ecosystem project. The example comes from a multinational industrial manufacturing company that recognized that it had excessively high inventory costs. You will learn how L&D conducted a thorough needs analysis, harvested knowledge from experts, and developed a solution using five ecosystem components: performance support, knowledge management, access to experts, social networking and collaboration, and structured learning.
In this session, you will learn:
- How L&D reframed a training project into a broader ecosystem project
- How a Level IV business metric was identified
- A proven process for analyzing and prioritizing different aspects of the business problem
- How the ecosystem solution addressed the problem
- Valuable lessons from this project
Audience:
Novice to advanced designers, developers, project managers,
managers, directors, and senior leaders.
Technology
discussed in this session:
Learning management systems, document management
systems, knowledge management systems, expertise location and management
systems, communities of practice, enterprise search, inference engines,
performance support applications, and enterprise resource planning (ERP)
systems.
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Steve Foreman
President
InfoMedia Designs
Steve Foreman is the author of The LMS Guidebook and president of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to large companies, academic institutions, professional associations, government, and military. Steve works with forward-looking organizations to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, learning and performance ecosystem solutions, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-centered solutions that blend working and learning.
307 Dairy Queen’s Strategy for Creating a Rapid Design and Development Framework
3:00 PM - 4:00 PM Wednesday, November 16
113
Dairy Queen, like many organizations, experiences challenges in knowledge retention following formal training. Dairy Queen needed a strategy that would equip learners with tools and resources to help boost learning retention of role-specific knowledge and skills throughout all learning stages. What Dairy Queen required was a rapid development process to create role-based learning tools to remedy these challenges and address real-time training needs of thousands of Dairy Queen franchisee employees.
In this case-study session, you will learn how Dairy Queen defined and implemented a strategy for scoping projects using rapid design and development techniques to create on-demand, role-based microlearning, simulations, and other video-based learning tools. Learn how this framework enabled business owners to articulate specific training needs within a limited scope and timeline. Additionally, you will learn about a mechanism for business owners to select from an assortment of pre-defined themes and design elements for the project. Within this framework, designers and developers are able to efficiently gather necessary project requirements, design elements, functional components, and content required to rapidly produce the final deliverable.
In this session, you will learn:
- How to create a framework that will meet strategic and budgetary objectives while building and expanding your training library
- How to adapt and fine-tune your instructional design process to support rapid development projects
- How to implement rapid development techniques to efficiently produce targeted learning deliverables
- How to increase learner confidence by delivering on-demand, role-based training throughout all learning stages
Audience:
Novice designers, developers, project managers, managers, and directors.
Technology
discussed in this session:
Articulate Storyline 2, PowerPoint, and Camtasia.
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Kimberly Brastad
Director, Global Curriculum/Training
American Dairy Queen
Kimberly Brastad, the director of global curriculum/training for American Dairy Queen, is a seasoned professional with 20 years’ experience in training and education. She currently leads a team of developers and instructional designers at Dairy Queen’s global franchisee support center. Her team is responsible for the curriculum design, development, translation, and delivery of training for Dairy Queen’s franchise system and worldwide field operations.
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Cindy Sharon
Lead eLearning Developer
American Dairy Queen
Cindy Sharon, a lead eLearning developer for global curriculum and training at American Dairy Queen Corporation, is a seasoned professional with 21 years’ experience in training and education. Cindy is a senior technical trainer with a strong background in instructional design and technical writing for software and technology. She has 15 years of application development experience, including implementing rapid development techniques specifically for eLearning projects. Cindy’s diverse background also includes extensive training experience and expertise in database development, network installation, testing, and project leadership.
MXC106 Navigating the Complexities of Your Learning Ecosystem
3:15 PM - 4:00 PM Wednesday, November 16
Expo Hall—Management Exchange Stage
Learning professionals often are not presented with the ideal infrastructure to make sure they get the right learning to the right people in the right format and, most importantly, at the right time. Companies are also moving at lightning speed, which means the need to navigate not only existing, but evolving, learning infrastructures is critical for the success of your programs and your people.
In this session, you’ll take a look at high-level strategies for identifying what tools and systems are already in place at your company (such as wikis, LMSs, house-built tools, and resources) and discuss best practices for leveraging the right tools at the right time for the right audience. This session will challenge the notion that there are systems out there that “do everything,” or that one LMS will solve all of your problems. Instead, you’ll discover how a true learning ecosystem needs to complement the complexities of how people learn and develop themselves.
In this session, you will learn:
- Why no learning ecosystem is perfect
- Who the unsung heroes of your learning ecosystem are
- How to leverage the right systems for the right audience and the right initiative
- How to navigate the complexities and imperfection of your existing learning ecosystem
- What a real-life example of a successful learning ecosystem looks like
Audience:
Novice and intermediate designers, managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Technology
discussed in this session:
Twitter, LMS (Saba Cloud), social learning and curation
tools (Pathgather), ILT scheduler, internal wiki (Confluence), and WordPress.
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Julian Napolitan
Learning Design + Technology Consultant
Julian Napolitan, a learning design and technology consultant at Twitter, is part of the company’s People Experience Design team, where he focuses on designing and delivering small-scale behavioral interventions that directly pertain to the employee experience at Twitter. Prior to this, he worked as a senior instructional designer in the learning group at PlayStation’s San Diego offices, where he spent several years building and scaling learning solutions and learning infrastructure for its global IT organization. During Julian’s time in graduate school, he worked with the SDSU Research Foundation to design and roll out mobile learning programs for middle- and high-school students.
STR106 Building a Learning Ecosystem: What You Need to Know
3:15 PM - 4:00 PM Wednesday, November 16
Expo Hall—Strategic Solutions Stage
Online and social learning reduces the cost of training, expands the ability to reach a larger audience for your content, and increases the speed at which learning experiences can be accessed and offered. Because of these growing complexities, though, it’s increasingly important to ensure that you’re looking at both how these ever-increasing types of content interconnect and how your learning architecture scales with the business needs of your organization.
In this session, you’ll find out more about the requirements you’ll need to consider to adopt new approaches to learning (such as blended, informal, mobile, and social). Through exploring topics such as the link between performance and learning, how new platforms and approaches can contribute to collaboration between learners, and how to use both synchronous and asynchronous content effectively, you’ll gain insight into the key factors you’ll want to consider when creating your learning ecosystem strategy.
In this session, you will learn:
- How learning paths will push people past compliance and “required” learning
- About new platforms that exist to give employees the opportunity to innovate through enhanced collaboration with peers and/or allow them to see new ideas emerge through informal learning activities
- About the link between performance and learning
- How using both asynchronous and synchronous content can give additional flexibility to your ecosystem
Audience:
Intermediate managers, directors, and senior
leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Social platforms; performance support
platforms; eLearning, video, and mobile learning; learning management systems; and
HRIS system integration.
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Darren Nerland
Sr. Learning Strategist
Knowplicity
Darren Nerland is a senior learning strategist at Knowplicity, where he works on disruptive, innovative, and emergent digital learning technologies and methodologies. Darren aligns key leaders and stakeholders on the implementation of learning initiatives for the enterprise. He is an expert technologist with a demonstrable track record of bringing complex learning systems from requirements through design into scalable production. His experience includes working at the executive level to determine how training strategies and awareness can effect and sustain positive behavioral change. Darren is an accomplished and dynamic leader with strong global learning strategy and measurement experience.
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Ryan Gunhold
Senior Consultant
DLI
Ryan Gunhold is a business capability manager at DLI with over 10 years’ success managing programs, organizational development, and engagement campaigns for global, multi-language audiences in a wide range of business and industry settings. He designs, develops, and executes effective models, programs, and presentations tailored to business needs and environments. Ryan’s work drives results in customer satisfaction, ROI outcomes, and overall growth to improve the bottom line.
ELT201 Optimizing Your Content in a Digital and Mobile World
10:00 AM - 10:45 AM Thursday, November 17
Expo Hall—eLearning Tools Stage
Your workforce and clients are mobile—is your content? VitalSource Technologies will present a session on the development and execution of successful strategies for the digital distribution of content. The expertise behind this presentation is culled from more than 20 years of experience working with hundreds of content publishers, corporations, and educational institutions, and providing content to over 10 million users. As one of the first digital content companies in the marketplace, VitalSource continues to build on its success and lead the market in technology that evolves with its clients’ changing needs.
Rick Johnson
Vice President, Product Strategy and founding partner
VitalSource Technologies
Rick Johnson is a vice president of product strategy and a founding partner of VitalSource Technologies, now a division of the Ingram Content Group. Rick manages the strategic direction of the widely used and fast-growing Bookshelf platform, guiding the architecture and implementation of its clients and systems. He is a frequent speaker on electronic texts, their integration into academic environments, and the accessibility needs of individual learners in their delivery. Prior to Ingram and VitalSource, Rick spent more than 12 years with Apple as a senior national consulting engineer, and he received numerous national and international awards.
MXC201 Expertise Management: The Future of Professional Development
10:00 AM - 10:45 AM Thursday, November 17
Expo Hall—Management Exchange Stage
Today’s companies and professionals need to build the skills that deliver exceptional results and fulfilling careers. The expertise management process combines benchmark-based competency assessments, personalized development plans, and collaborative progress management to deliver professional development that meets the needs of employers while supporting professionals as they build rewarding careers. We will also explore how to deliver this full-cycle process through always-on, easily available cloud solutions that eliminate the need for costly organization-wide implementations of packaged software.
John Kogan
CEO
Illumeo
John Kogan, the CEO of Illumeo, has been CFO at five companies and COO at two. He has been a finance executive at Cardinal Health and held numerous finance and accounting roles at AlliedSignal and Cisco Systems. John’s market experience includes domestic and international public and private companies in the hardware, software, service, community, EdTech, and process industries. He has also founded and served as a boardmember or advisor of a number of companies and nonprofits. John holds an MBA from the Fuqua School of Business at Duke University and a BA in economics from Connecticut College.
413 Microlearning: Big Transformation Through Tiny Experiences
10:45 AM - 11:45 AM Thursday, November 17
111
Learning and development professionals strive to help people get better at what they do every day. But acquiring knowledge isn’t enough to improve performance. In order to do better work tomorrow than they did today, people need to change their behaviors. That’s when learning becomes effective and gets results. However, behavior change is hard. It takes time, energy, and commitment. The only way to keep people engaged in the project of real transformation is to give them an experience they love.
Microlearning, the process of learning complex topics in small, focused segments, meets learners where they are with short, effortless content delivered in the moment it’s needed. In this session, you’ll find out how and why this approach can have a large impact, despite the small size of each piece of content. You’ll also learn more about how to create a microlearning strategy of your own to meet the needs of your audience and the goals of your company.
In this session, you will learn:
- About the engaging power of digestible, point-of-need learning moments
- How microlearning engineers big transformation through tiny learning experiences
- How to create an effective microlearning program that people love
- Why traditional training isn’t enough
Audience:
Novice and intermediate designers, developers, project managers, managers, directors, and and those responsible for curriculum development.
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Alex Khurgin
Director of Learning Innovation
Grovo
Alex Khurgin is a director of learning innovation at Grovo, a learning solution for today’s workforce. A leader in the microlearning movement, Alex has played an integral role in developing Grovo’s methodology, using science and psychology to engineer a learning experience for modern minds. He is also responsible for developing an internal learning culture at Grovo by facilitating a program for professional development and self-directed learning for all employees. Prior to Grovo, Alex developed next-generation educational content at leading ed tech company Knewton. Alex graduated with a BA in philosophy from Amherst College.
STR202 Help Wanted: Hiring eLearning Professionals
11:00 AM - 11:45 AM Thursday, November 17
Expo Hall—Strategic Solutions Stage
Given that the role of the eLearning professional has a wide range of possible responsibilities, hiring a person who has the exact set of skills and experience to meet the specific needs of your organization can be daunting. How can you ensure you find individuals who have the expertise needed to function successfully on your team and really hit the ground running?
In this session, you’ll explore the particular competencies you’ll want to look for when hiring a new eLearning professional. You’ll find out more about where to look for qualified candidates and what experience, education, certifications, and training you’ll want your new hire to possess. To help you dig deeper on your candidates’ skill sets, you’ll discuss what to look for in a candidate’s work, approaches to reviewing portfolios, and what questions to ask—including how you can use behavioral interviewing to craft interview questions specific to the position and your department’s needs. And while it’s great to know how to find new talent, it’s even better to not need to hire at all. You’ll finish this session by looking at actions you can take to develop and retain the talented eLearning staff you already have.
In this session, you will learn:
- Where to find qualified eLearning candidates
- How to identify appropriate competencies for your eLearning staffing needs
- How to craft behavioral interviewing questions
- How to review eLearning portfolios
- About actions you can take to develop and retain your current eLearning staff
Audience:
Novice and intermediate managers,
directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
eLearning development tools and LMS
platforms.
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Jeffery Goldman
Senior eLearning Designer
Johns Hopkins Health System
Jeffery Goldman, a senior eLearning designer at Johns Hopkins Health System in Baltimore, MD holds an MA degree in instructional systems design from the University of Maryland, Baltimore County and has been designing and developing eLearning for 15 years. His experience also includes 19 years of designing and facilitating traditional classroom training in nonprofit organizations, banking, and healthcare. Jeff also writes about eLearning on his blog at www.elearningcyclops.com and he was the recipient of the Best Software System Course award at DevLearn’s 2011 DemoFest.
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David Schwartz
Instructional Technology Manager
Armstrong Institute for Patient Safety and Quality, Johns Hopkins University
David Schwartz, an instructional technology manager for Armstrong Institute for Patient Safety and Quality at Johns Hopkins University, has been designing and developing eLearning for over 25 years on a variety of platforms and authoring tools as far back as the Apple II. He holds a master’s degree in instructional systems design.
MXC203 Helping Managers Lead Through Change
12:15 PM - 1:00 PM Thursday, November 17
Expo Hall—Management Exchange Stage
Company changes are hard for most employees, and they can be especially hard for managers caught in the awkward position of having to communicate and enact changes they didn’t initiate. Yet the success of company change is critically tied to managers’ ability to lead their teams through it. Learn about the common challenges facing both managers and the HR and L&D leaders who support them, as well as solutions and lessons learned from people who’ve been there before. You’ll leave with practical ideas to help equip managers to survive, thrive, and lead effectively in tumultuous times. Audience participation is encouraged!
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Marca Clark
Director, Learning and Org Development
Glassdoor
Marca Clark, the director of learning and organizational development at Glassdoor, has more than 10 years’ experience in organizational development, talent management, and learning and development. Prior to joining Glassdoor, Marca was with Advent Software and Starbucks Coffee. At Glassdoor, she focuses on the individual and organizational capabilities that enable the company to reach its goals, believing that the secret to growth and scale lies in helping people realize their full potential. She holds a master’s degree in organization development from the University of San Francisco.
Heather Sweeney-Engel
Client Success Partner
Jhana
Heather Sweeney-Engel is a client success partner at Jhana. Previously, Heather spent five years at CEB helping Fortune 500 executives and their teams make better business decisions. During her time there, she worked in account management, partnering with IT leaders, and then became a frontline manager herself. Her time as a manager piqued Heather’s interest and passion in manager development and success, and she was subsequently drawn to Jhana. Heather earned her BA in communication and art history at the University of California–Santa Barbara.
STR203 Unlocking the Value of Your Organization’s Content via Digital and Learning Transformation
12:15 PM - 1:00 PM Thursday, November 17
Expo Hall—Strategic Solutions Stage
Over the past 15 years, organizations have accumulated massive amounts of digital content in the form of common document types, such as Microsoft Word and PowerPoint formats. Unfortunately, a significant percentage of this content is sitting on servers, undiscoverable, and in some cases irrelevant due to outdated branding, the inclusion of discontinued product and services descriptions, or the exclusion of current and critical information. This session will examine how to breathe life back into your organization’s digital content with a strategic digital transformation, and how to make it more relevant and impactful than ever by implementing a learning transformation strategy.
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Bryan Eldridge
North American Director of Professional Services
eXact learning solutions
Bryan Eldridge, North American director of professional services for eXact learning solutions, is responsible for assisting clients in developing new strategies and skill sets for digital and learning transformation across every phase of the employee life cycle. Bryan, an MEd, has more than 25 years of experience in the design, development, implementation, evaluation, and management of educational and training solutions across a broad spectrum of cultural and contextual environments. In addition to his nearly 10-year relationship with eXact, Bryan has worked for several of the major players in learning technology in a variety of roles, ranging from product development to sales enablement.
504 A Practical Guide to 70:20:10 with the Five Moments of Need
1:15 PM - 2:15 PM Thursday, November 17
121
Are you meeting all Five Moments of Learning Need? You already teach the moments of “new” and “more.” But what are you doing to support the moment of “apply,” when your learners become performers and have to use the knowledge you taught them? What about the moment of “solve,” when things are broken and need to be fixed? Or the moment of “change,” when they have to unlearn old habits?
This session will provide an overview of the Five Moments of Learning Need and how they can extend learning beyond the classroom. The Five Moments concept applies a complete approach to designing learning by blending both formal and informal learning. You will learn a defined process that blends the benefits of deliberate instructional design with the means to influence the “70” and “20” in the 70:20:10 mix. You will learn how to decide what should be the “10” and what should be in the “70” and “20” by correctly identifying the subject matter that can safely be left to informal delivery methods.
In this session, you will learn:
- About the Five Moments of Learning Need concept and how it compares to ADDIE
- How to identify business performance challenges
- About the ideal blend of resources at the task level to ensure sustainment of performance at all Five Moments of Need
- How to accommodate for procedure-based, principle-based, and knowledge-based solutions, as appropriate, in your learning programs
Audience:
Intermediate and advanced designers, developers, managers, and
directors.
Technology
discussed in this session:
Electronic performance support systems.
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Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
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Chris King
Executive Director
APPLY Synergies
Chris King is a recent addition to APPLY Synergies, but a long-time practitioner of the 5 Moments of Need®. As the executive director of the 5 Moments of Need Academy, Chris is responsible for spreading the word about workflow learning and optimizing how organizations learn and perform. He leverages his credentials as a PMP, Certified ScrumMaster, 5 Moments of Need® Designer, and a LEGO® SERIOUS PLAY® certified facilitator to modernize the typical approach to learning.
STR204 The eLearning Entrepreneur
1:15 PM - 2:00 PM Thursday, November 17
Expo Hall—Strategic Solutions Stage
eLearning is a diverse and far-reaching field. While eLearning developers work in a variety of environments, few have examined self-employment, and by extension entrepreneurship, as a viable career option. Fear of failure, lack of information on how to start a business, and, perhaps most striking, lack of understanding of the huge opportunity for eLearning developers has led to few eLearning developers taking advantage of opportunities that exist.
In this case study session you will learn a model for eLearning entrepreneurship that has made many practitioners successful. You will build a specific plan, including relevant websites, checklists, and other resources that you can use to become an eLearning entrepreneur. The presenter’s company offers a case study within which you can explore the techniques used to build an eLearning entrepreneurship.
In this session, you will learn:
- The market for eLearning content
- How to sell the same course 20,000 times
- How to create an audience for your content
- The technical requirements for creating eLearning independently
- Why you should give your eLearning away
- How to market your company and yourself
- Topics you can build courses around
- How to transition from a full-time job to a full-time entrepreneur
Audience:
Novice to advanced designers and developers.
Technology
discussed in this session:
Udemy.com, OpenSesame.com, Adobe Premiere, and
Adobe After Effects.
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Mark Lassoff
Founder
Dollar Design School
Over two million people have learned coding and design from Mark Lassoff. Mark and his company are pioneers in new media learning, having created the first streaming media network dedicated to learning workforce and career skills. They produce broadcast-quality learning content that focuses on digital skills such as design, coding, and digital productivity. Mark is an in-demand speaker and has traveled the world to teach. He was named to the 40 under 40 in both Austin, Texas, and Hartford, CT. In 2017, Mark was awarded the prestigious Learning Guild Guild Master Award.
606 Desperately Seeking Diversity
3:00 PM - 4:00 PM Thursday, November 17
106
When a new director of diversity and inclusion reviewed the courses offered at Johns Hopkins Medicine International, the eLearning development team was surprised to find out just how much work its content needed in order to be current and inclusive. Staff had thought they were practicing diversity and inclusion at a high level, but this review showed that they were way off the mark. Both this review and feedback from newer members of the team helped the eLearning development team realize the nuances to incorporating diversity and challenged them to do better.
While representing diverse populations and cultures in eLearning in challenging, there are solutions. In this session, you’ll learn from the journey Johns Hopkins took in improving diversity and inclusion in its courses. You’ll explore why diversity and inclusion are so important, how to add diversity to your online courses, what you can do to build awareness in the workplace and online, and how to make diversity a priority. In this collaborative session, you’ll share your own input about current practices and projects, learn about best practices, and begin the process of strategic improvement.
In this session, you will learn:
- How to add diversity to your courses
- How to identify the benchmarks of diversity and inclusion for your workplace
- Best practices related to diversity
Audience:
Novice and intermediate managers, directors, and
senior leaders (VPs, CLOs, executives, etc.).
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Tamara Kravitz
Acting Director myLearning
Johns Hopkins Medicine International
Tamara Kravitz is an acting director for Johns Hopkins Medicine International and manages its learning management system (LMS). In nearly a decade there, Tamara has played an integral role in the launch and growth of myLearning (Johns Hopkins Corporate Training). She is the program’s senior instructional designer, responsible for the development and rollout of multiple online courses, as well as the primary trainer for face-to-face classes in LMS administration and eLearning development software. Tamara is an expert in training strategy and LMS implementation.
704 The Mental Game of Project Management
8:30 AM - 9:30 AM Friday, November 18
121
It’s not uncommon to focus on trying to find the perfect project management tools for a project. With all the exciting options out there, it’s easy to be tempted. However, research shows that the most important component of project management isn’t the tools you use but is, instead, your mental game. Do you choose collaboration over control? Sponsor communication over hiding, purpose over tasks, or trust over politics? Do your stakeholders believe you can do it? Learn how to get your mental game right to drive project success.
In this session, you’ll find out how to rethink your approach to project management by focusing on the mental side of this work. Using research from Tim Gallwey (author of The Inner Game of Work), Randy Englund (co-author of Project Sponsorship), and Johanna Rothman and Michael Mah (with Cutter Consortium), you’ll see why a significant mindset change is necessary to drive more successful project outcomes. You’ll also discover what you need to do now in order to manage your projects more effectively in the future.
In this session, you will learn:
- About the five critical success factors that research shows drive project success
- How to think differently about the project sponsor role and enable, rather than fight with, your sponsor
- Why you need to apply the critical concept of purpose/context to a project
- About the unhappy side effects of control and sign-off and what you can do to reduce them
- Why you only have 45 minutes to do a project charter
Audience:
Novice and intermediate designers, developers,
project managers, and managers.
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Jean Marrapodi
VP/Senior Instructional Designer
UMB Bank
Jean Marrapodi, Ph.D., CPTD, has designed and developed eLearning for over 20 years in various industries and higher education. Named a Guild Master in 2016 by the eLearning Guild, she is considered an industry thought leader. Over the last 10 years, Marrapodi has presented more than 75 workshops and webinars for industry organizations and has taught over 40 graduate and undergraduate courses at New England College of Business, where she served as director of eLearning. Her expertise lies in her ability to make the complex simple, and pinpoint client needs to drive to business outcomes. She is a soup-to-nuts eLearning designer, able to single-handedly build a project from idea to rollout and work in a specific role on a project team. She is the chief learning architect at Applestar Productions, providing targeted eLearning and custom workshops for her clients.
705 Go Viral! Activating Everyday Knowledge-sharing Behaviors—at Work
8:30 AM - 9:30 AM Friday, November 18
104
People never want for information at home. When they have a problem, they search the Internet or post a question on social media. When they go to work, everything changes. Vital knowledge remains hidden in a variety of silos. Organizations are unable to leverage the same knowledge-sharing behaviors that drive resources like YouTube and Wikipedia. Employees are then left to fend for themselves—often with negative results.
This session will dig into the knowledge-sharing behaviors that have become so commonplace in daily life and share specific tactics to activate these behaviors in the workplace. The session will explore the role of technology and identify the capabilities needed to enable user contribution. Attendees will discuss proven methods for motivating employees to both share what they know and seek out the information they need to solve problems on their own. The group will also address common barriers to workplace knowledge sharing. The session will demonstrate how a well-crafted curation strategy can help your organization’s knowledge go viral.
In this session, you will learn:
- How to apply real-world knowledge-sharing behaviors in the workplace
- How to motivate knowledge sharing at scale within your organization
- How to select right-fit technology to maximize knowledge sharing
- How to overcome common organizational barriers to user-generated content
- How to leverage shared knowledge as the foundation of your organizational learning strategy
Audience:
Novice and intermediate designers, developers, project managers,
managers, and directors who have a basic
understanding of knowledge management, user-generated content, and related
tools.
Technology
discussed in this session:
Various knowledge management, sharing, and
social tools.
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JD Dillon
Chief Learning Architect
Axonify
JD Dillon became a learning and enablement expert over two decades working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.
804 Building Social Learning with Social Media at Work
10:00 AM - 11:00 AM Friday, November 18
121
As communications and technologies continue to change, there is increased pressure on corporate workers to keep up with these changes, learn on the job, improve time to competency, and increase productivity. In addition, demographics are changing. Older workers are retiring, resulting in a loss of valuable internal corporate knowledge, while organizations must continually hire new, less experienced workers to replace them. There is a need to capture and share the knowledge that helps new workers improve performance and continue to learn over time. Using social media at work can be a compelling solution to this dilemma, offering informal learning solutions on a just-in-time basis.
In this session, you will discuss the components of successful social media use within a corporate environment. You will find out about skills that people in L&D need in order to benefit from social media and to implement it at work, including optimal characteristics, behaviors, and experiences. You will discover obstacles learners may encounter as well as the multiple benefits they can experience through participation. You will also explore different use cases that can help you build a stronger community of learners and enhance social learning at work.
In this session, you will learn:
- About the value of social media use for the learning professional as part of an enhanced toolkit
- How social media can help workers find expertise and solutions more rapidly, on a just-in-time basis, for increased performance
- About the optimal learner characteristics and skills for social media implementation
- About common barriers to successful social media implementation that you should expect
- About the specific
benefits of using social media in a corporate workplace
Audience:
Novice, intermediate,
and advanced designers, managers, directors, and senior leaders (VP, CLO,
executive, etc.).
Technology discussed in this
session:
Twitter and internal social tools such as Yammer.
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Susan Genden
Instructional Designer/Performance Consultant
Ford Motor Co.
Susan Genden has been an instructional designer and performance consultant at Ford Motor Co. since 2008. Susan is passionate about implementing more learner-centered learning options. Her goal is to help people learn and perform more effectively by providing them with innovative, timely, and effective learning solutions. For over 17 years, before joining Ford, Susan designed and delivered communications and training as the owner of Genden Design. Her education includes a PhD and MEd in instructional technology, and a graduate certificate in communication and new media.