106 Calm the Mobile Turbulence: An Alaska Airlines Flight Attendant Case Study
10:45 AM - 11:45 AM Wednesday, November 16
106
For a remote workforce such as flight attendants, who travel all over the country, eLearning is effective, necessary, and widely enjoyed. However, there are no computers on the airplane, which serves as their office. Due to the lifestyle of the work group, many do not have computers at home; this leads to a large percentage’s trying to complete non-mobile courses on their tablets or smartphones, causing a poor user experience.
In this session, you will learn how Alaska Airlines taught flight attendants about their devices on their devices, and you’ll learn about device operation, flight attendant apps, and compliance policies. Learn how Alaska leveraged a mobile ecosystem to push forth a test case for an all-mobile eLearning initiative, under a strict timeline and with much at stake, and the clever technology workarounds that were used to ensure a quality user experience in a short turnaround time.
In this session, you will learn:
- How Alaska Airlines was able to quickly deliver an effective mobile training course to a remote work group with limited resources
- Workarounds for mobile design, tracking, and deployment challenges
- About mobile learning strategies and solutions that can be reproduced and adapted to other organizations
- About user experience ideas that can engage a change-averse and tech-averse group of learners
- Practical, quick solutions for rapid mobile development and deployment
- How to promote change management with video content
Audience:
Novice to advanced designers, developers, and project managers.
Technology
discussed in this session:
Lectora Inspire, HTML5, web clips, Videoshop, PowerPoint, iPhone
6+, iOS, and Verint Survey software.
Click here for the session trailer
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Leigh Shocki
Training Compliance Manager
Alaska Airlines
Leigh Shocki is a manager of compliance training programs for Alaska Airlines. She has spent her career designing, developing, and now managing training for airline employees in many areas of the operation such as airports, cargo, inflight, call centers, and management. An experienced Articulate Storyline developer and LMS administrator, Leigh designs and deploys eLearning, mobile learning, classroom, and blended learning courses to address the training needs of a diverse, international workforce.
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Jennifer Sovey
Instructional Systems Designer II
Alaska Airlines
Jennifer Sovey is an instructional systems designer at Alaska Airlines, where she designs classroom and mobile learning courses for 4,000 flight attendants from six different bases, manages the probationary audit program, and even draws aviation-themed cartoons for the company website. She focuses on providing an engaging user experience to remove the barriers to technology. Jennifer started her career with Alaska as a flight attendant and has also worked as a content developer, supervisor, and later an instructional systems designer II for inflight training. She is a skilled developer in Articulate and Lectora, an LMS/web administrator, an illustrator, and an animator.
114 Overcoming the Forgetting Curve with Mobile Reinforcement
10:45 AM - 11:45 AM Wednesday, November 16
105
The challenge with the majority of learning that goes on in organizations is that it is quickly forgotten. Modern neuroscience tells us that in an increasingly complex digital world, with so much competing for our attention, a majority of what we learn in organizational training is forgotten within days. With the amount of time, money, and energy spent on developing these learning experiences, it is critical that organizations find ways to maximize their investment by ensuring learners retain the information they are given.
In this session you will explore the ways mobile technology can reinforce training. You will learn how to maximize knowledge retention and improve on-the-job performance. You will also review best practices and strategies to boost learner engagement through mobile applications. This session will also feature a case study from General Electric that explicitly addresses the issues around knowledge retention.
In this session, you will learn:
- The challenges with current learning methodologies
- The value and the need for learning reinforcement
- How to leverage mobile technology to close the learning/performance gap
- Best practices and strategies to start a pilot in your organization
Audience:
Novice to advanced designers, developers, project
managers,
managers, directors, and senior
leaders (VPs, CLOs, executives, etc.).
Technology
discussed in this session:
Mobile applications.
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Shahin Sobhani
President and Founder
SwissVBS
Shahin Sobhani is the founder and President of SwissVBS, a firm dedicated to moving communities from learning to doing. With 20 years of online training experience, Shahin has overseen SwissVBS’s innovation in the field— creating learning solutions for some of the world’s most prestigious organizations—and guided its emergence as a leader in the industry. Shahin is a frequent speaker and consultant on how companies can transform learning in the workplace—most recently, Apple invited Shahin to present in its sponsored seminars on training a mobile workforce.
207 Mobile Performance Support Tools to Drive Results
1:15 PM - 2:15 PM Wednesday, November 16
106
American Honda Motor Company identified a need to create a consistent and credible customer service experience for a highly technical product—across all employee skill and experience levels. Service employees were not uniformly educating customers, leading to potential lost sales and lower customer satisfaction.
In this session, you will learn how a project team—including creative, technology, instructional design, and SME team members—worked together to build a mobile performance tool to put technical knowledge in the hands of employees, to use at the time of need with customers. You will be introduced to the process, from each team member’s vantage point, of creating smart, user-focused design and technology. Finally, you will be able to define a process for developing a mobile performance tool framework, showing how the framework can be implemented in any industry.
In this session, you will learn:
- About Honda’s goals and challenges for developing a mobile tool to be used as a performance aid with customers
- About the process Honda used to create the mobile tools, with a focus on the right balance of subject matter expertise
- How to identify a performance support tool need
- How to describe outcomes and results to date from this mobile tool
Audience:
Intermediate designers, developers, project managers, managers, and directors.
Technology discussed in this session:
Web and hybrid apps for mobile performance support.
Click here for the session trailer
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Barbara Bucklin
Director of Instructional Design
Ardent Learning
Barbara Bucklin, Ardent Learning's director of instructional design, oversees a staff of instructional designers, writers, and developers. She is involved at the onset of projects to ensure the recommended learning approach is directly aligned with clients’ core business strategies and goals. Barbara holds a PhD in applied behavior analysis and has taught university courses in human performance technology, the psychology of learning, organizational behavior management, and statistical methods. Her research articles have appeared in journals such as Performance Improvement Quarterly and the Journal of Organizational Behavior Management.
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Matt Bown
Instructional Designer
American Honda Motor Company
Matt Bown is an instructional designer of non-technical fixed operations training with American Honda Motor Company, where he is involved in the development of all non-technical workshop, web-based, and in-dealership training, tools, and resources. Matt is an advocate of technology, and he constantly strives to bring new value to the dealerships’ parts and service personnel to help them achieve their goals of customer retention and profitability. Prior to working for American Honda, Matt's automotive experience included working in Yellowstone National Park for an automotive company that provided gas, towing, repair, and maintenance services to park visitors.
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Heather Leblond
Director of Creative and Technology
Ardent Learning
Heather Leblond, the director of creative and technology for Ardent Learning, oversees its staff of user experience designers, graphic artists, programmers, and solution architects. She introduces new and innovative technologies that complement Ardent’s custom solutions while maintaining the learning approach outlined by its instructional designers. Before joining Ardent Learning in 2013, Heather spent 18 years working for a Fortune 500 company, where she focused on improving business processes with new technologies and also spent time in the company’s internal training and development center. At Ardent, Heather has led formal presentations for prospective clients including Honda, Nissan, Porsche, and Subaru of America.
308 Mobile App Facilitator Guide: A Case Study
3:00 PM - 4:00 PM Wednesday, November 16
106
Many companies have legacy content that is text-heavy, hard to navigate, impossible to control once out “in the wild,” and ultimately not very effective. Connecting those static documents within a larger training pathway, and keeping that content up to date, can be very difficult. Additionally, getting information about who might be using that content, or how it is being used, is pretty much impossible. Sound familiar?
In this case-study session, you’ll learn how Intuitive Surgical recently overcame these challenges while providing a better learning and trainer-support experience. You’ll gain insights into how a small team created a useful mobile training app, with minimal vendor assistance or internal IT resources. The session will explore the steps in this project, the challenges and successes along the way, and what you might do differently. You’ll leave with a framework and guidance for implementing a similar solution on your own.
In this session, you will learn:
- A framework for moving away from static documents and into mobile apps
- About solution options for delivering content to mobile devices with offline access
- How to prepare for the challenges of selecting and pitching new technology to decision-makers in your organization
- About the pitfalls and triumphs of a real-world implementation
Audience:
Intermediate and advanced designers, developers, project managers,
managers, and directors.
Technology
discussed in this session:
Custom mobile app development, Adobe Experience
Manager Mobile (formerly Digital Publishing Suite), Adobe Mobile Analytics,
Inkling, Mag+ Designd, Localytics, Adobe InDesign, HTML5, and PDF.
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Meg Bertapelle
Principal Instructional Designer
Intuitive
Meg Bertapelle is a principal instructional designer in the global customer learning & development department at Intuitive, with over 15 years of experience designing and developing learning solutions. She works continuously to improve internal and external customers' learning experiences involving Intuitive's products, emphasizing activity and practice as often as possible. Meg holds an MA in instructional technology from San Jose State University. She received the "Education Professional of the Year" award from her organization in 2016, placed second in the DevLearn Hyperdrive competition in 2017, and has been pleased to speak at DevLearn the last few years.
406 You Don’t Always Need an App for That
10:45 AM - 11:45 AM Thursday, November 17
105
Mobile is the new way of learning. Learners want it, and companies want to provide it. But app development can be expensive, especially if you are starting from a mostly print or standard eLearning model. Finding a way to give learners and organizations the mobile learning they want without breaking the bank is a must in today’s training market, especially for companies with populations of mobile learners (e.g., sales).
In this session, you will learn how EPUBs and iBooks can be used as a low-cost solution for taking training content mobile. Explore how these digital books are able to support many of the same bells and whistles as traditional eLearning interactions, and examine how digital books leverage the same inputs as traditional apps (such as gestures) but cost a fraction as much to develop and maintain across multiple operation systems and devices.
In this session, you will learn:
- Which platforms and tools are available to use for digital publications
- About basic design and development strategies
- About the different audiences for each publishing platform and which platform best fits your audience
- About real-world strategies from companies that use digital book platforms as part of their mobile strategy
- The dos and don’ts of digital book publishing
Audience:
Novice and intermediate designers.
Technology
discussed in this session:
Adobe Digital Publishing Suite and Apple iBooks.
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Mikaylie Kartchner
Senior Learning Producer
The Church of Jesus Christ of Latter-day Saints
Mikaylie Kartchner is a senior learning producer for The Church of Jesus Christ of Latter-day Saints. Mikaylie has been working as an instructional designer and writer for over a decade; before her current position, she designed learning experiences for ATK, NASA, and Fortune 500 companies such as Amway Global, Walmart, and Avon at Allen Communication. She has been honored multiple times for her writing and design work, including awards from the Society of Professional Journalists and The eLearning Guild.
407 Mobile-based Performance Support Tools for Sales Teams
10:45 AM - 11:45 AM Thursday, November 17
108
There is an increasing appetite for knowledge in high-competition business environments. At the same time, when knowledge and information are growing at a fast pace, it is difficult for employees to retain and recall everything that they know or need to know to perform. With a large part of the workforce always on the move, L&D teams face the challenge of reaching them effectively to deliver performance support solutions.
In this session, you will see use cases and demonstrations of mobile performance support tools. You will see how these tools, used in tandem with traditional learning, provide short bursts of critical knowledge based on employee demand. You will learn various strategies for designing these tools and the critical dos and don’ts when developing them.
In this session, you will learn:
- How to effectively support training with performance support tools
- About the various technologies and strategies used to create such solutions
- About the benefits incurred by satisfied clients that have adopted these solutions
- What works and what doesn’t while developing these tools
Audience:
Novice to advanced designers, project managers, managers, and
directors.
Technology
discussed in this session:
HTML5-based performance support solutions.
ELT203 Building Responsive HTML5 eLearning for Smartphones and Tablets
12:15 PM - 1:00 PM Thursday, November 17
Expo Hall—eLearning Tools Stage
Training the modern team can be a challenge. With users engaging with learning over many platforms, developers are often forced to create multiple versions of the same course, creating content to work across multiple devices. This can cause great difficulty. In this session, gomo managing director Mike Alcock will show you how to create beautiful, engaging courses that work perfectly on any device, on any screen size, and in any orientation. Bring your QR code readers to experience this on your own device.
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Mike Alcock
Global Sales Director
Instilled
Michael Alcock, global sales director for Instilled and Gomo, is responsible for the company's strategy for UK and worldwide sales, product development, and global marketing. Prior to Gomo, Mike founded Atlantic Link Limited, where he invented the world's first cloud-based authoring tool.
501 How Diner Dash Shook Up Life Time’s Learning Game
1:15 PM - 2:15 PM Thursday, November 17
106
Formal online learning doesn’t work like it used to. Attention spans are decreasing, and mobile access is more critical than ever. So how do you create mobile learning without hiring experts or spending a fortune? And how do you get part-time employees to care about making shakes and smoothies?
In this session, you’ll learn how mobile games like Diner Dash and Cooking Fever inspired LifeCafe restaurants inside Life Time Fitness locations to drastically change the way they certified team members in the creation of shakes and smoothies. You’ll explore the full-scale design and development process and walk away with specific steps to create your own mobile or multi-device learning game with a simple authoring tool like Articulate Storyline 2.
In this session, you will learn:
- Why games in learning are a good idea
- How to design a multi-platform game
- How to create a mobile learning game with Articulate Storyline 2
- Ways to save serious time
Audience:
Novice to advanced designers, developers, project managers,
directors, and senior leaders.
Technology discussed
in this session:
Mobile game applications and Articulate
Storyline 2.
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Tara Aiken
Senior Manager, L&D Strategy and Operations
Target
Tara Aiken is the senior manager of L&D strategy and operations for Target. Tara, who was previously in charge of instructional design and media at Life Time Fitness and instructional design for C.H. Robinson, has developed and implemented strategies for instructional technologies and design for experienced design teams and teams of subject matter expert instructional designers.
EME204 Mobile Performance Support Options for Non-programmers
1:15 PM - 2:00 PM Thursday, November 17
Expo Hall—Emerging Tech Stage
Realistically, there are multiple ways a mobile performance support app can be built, all with their own benefits and drawbacks. Depending on a developer’s skill level, there are several options such as building a custom app, using your company’s or client’s existing infrastructure, or building a website and packaging it into an app.
In this session, you will address the need to create a mobile performance support option that is easy to access and easy to use. The session will cover possible solutions for mobile performance support that anyone who is “slightly techie,” but not a programmer, can build. You’ll also look at solutions for individuals or small teams that require less development effort.
In this session, you will learn:
- How to recognize when a performance support tool may benefit your learning audience
- How technology is changing the way companies provide performance support
- About barriers to success when implementing your solution
- Tips to get started developing a PS solution
- How you can use an app to make information more accessible
Audience:
Novice to advanced designers, developers, project managers, and
managers.
Technology
discussed in this session:
Popular tools used to develop mobile PS, such as Appy Pie.
Participant
technology requirements:
Laptops and/or mobile devices.
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Quincy Conley
Assistant Professor
Boise State University
Quincy Conley is an assistant professor in the department of organization performance and workplace learning at Boise State University. Quincy has worked as a dedicated instructional designer, eLearning developer, and project manager for over 15 years while working in industries such as health care, finance, engineering, and technology. Quincy is also the founder of the iPerform research lab, where he leads a team dedicated to exploring the impact of innovative eLearning and other instructional solutions to create interactive learning experiences, such as augmented-reality mobile performance support systems.
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Bethany Daniels
eLearning Instructional Designer
Bravo Learning Technologies
Bethany Daniels is an eLearning instructional design consultant for Bravo Learning Technologies. She is also a graduate student at Boise State University working on an MS degree in organizational performance and workplace learning. Bethany has experience teaching in the secondary-level classroom, as well as web/graphic design experience. Bethany regularly partners with large organizations to offer expertise with instructional design and eLearning solutions that can help meet their learning and performance needs.
608 Designing and Developing Effective UX for Mobile
3:00 PM - 4:00 PM Thursday, November 17
107
Implementing an effective mobile user experience is challenging. How do you deliver useful information at the time of need without being disruptive to the employee’s workflow? How do you integrate the content effectively within the context of the user’s task at hand? How do you leverage the available technology to reach the target audience? How can you create a mobile app that is “sticky”?
In this session, you’ll build your skills in strategy and guidelines for effective user experience design, both for mobile and other new platforms. The session will examine how user-centered design can produce training that resonates with users. It will then explore the importance of context and how the learner’s environment can greatly affect the UX. As you explore the unique affordances of mobile devices and how they should contribute to your approach, you’ll also look at an actual example deployed in 2016 by a major retailer and uncover the lessons learned from that project.
In this session, you will learn:
- What mindsets are needed for effective user-centered design
- How to analyze and evaluate your target audience
- How the environment affects the user experience, and how to design for context
- How the wide variety of mobile device capabilities can enhance UX
- About the unique requirements and demands of mobile UX
Audience:
Novice and intermediate designers, developers, and managers.
Technology
discussed in this session:
Handheld mobile devices (smartphones, tablets) and smart wearable
devices (glasses, watches).
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Scott McCormick
CEO
Emergent Enterprise
Scott McCormick is a national speaker, CEO, editor and writer. In a 30+ year career he has helped launched three companies including his current business, Emergent Enterprise. He has spoken at ATD CETS Showcase, Learnaplaooza, Augmented World Expo, LiveWorx, Realities360,, and XR Immersive Enterprise 2020. Scott speaks and consults on topics such as emergent technology adoption strategy and user experience and is editor of emergent-enterprise.com, the tech news and insight website. He was featured in the 2019 eBook, What is Augmented Reality? and has delivered strategy webinars and onsite presentations to leaders in healthcare, manufacturing, hospitality, and consulting.
706 Using Your Mobile Device to Design, Create, and Explore Learning
8:30 AM - 9:30 AM Friday, November 18
105
Do you feel like you’re not taking advantage of your tablet or smartphone outside of email, text messaging, and a couple apps? Mobile devices can be much more than tools to consume content and conduct conversations. Your mobile device is armed and ready to not only uncover learning opportunities but also help create them.
In this session, you will learn about several amazing apps that will provide new ways for you to explore, learn, and create new content for your learners. The session will examine the various ways you can not only move content on and off your device but also edit it. You will leave this session with new applications, ideas, and approaches to maximize the potential of your best device for learning today!
In this session, you will learn:
- How to take advantage of your mobile device
- New ways to be creative with your tablet and phone
- About new apps and tools to add creative splash to your content
- How to create, edit, and move content on and off your device
Audience:
Novice to advanced designers, developers, project managers, and
managers.
Technology
discussed in this session:
iOS, Android, and various mobile apps.
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
710 Seven Proven Strategies for Creating Effective Responsive Online Courses
8:30 AM - 9:30 AM Friday, November 18
108
It’s difficult to create an eLearning course that is optimized for all devices (phone, tablet, laptop, etc.). There’s a reason that, although most of the web is now designed responsively, there are still few instances of good responsive design in eLearning. Many of today’s eLearning courses do not function and flow like the other apps that people use every day. The result? A learning experience that is full of friction.
In this session, you will learn seven key strategies for creating eLearning courses that remove the frictions of clunky design. With responsive design and a user-centered design process, you can create learning experiences that people will love. You will see actual examples and discuss the details of a real project. You’ll get plenty of actionable takeaways and effective tools to use on your own projects!
In this session, you will learn:
- How to approach a responsive design project
- How to remove clutter in design
- How to create cost-effective templates
- About a new approach to creating user-centric learning
- How to create what users will love
Audience:
Novice to intermediate project managers, managers, and directors.
Technology
discussed in this session:
HTML5, responsive design, phones, tablets, laptops and desktops,
Proto.io, Balsamiq Mockups, and user testing.
Click here for the session trailer
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Todd Macey
President
Vital Learning
Todd Macey is the president of Vital Learning, where he leads a world- class team and partner network to deliver award-winning training and development solutions for today's managers.
806 The Future of Learning Is Spelled SMS
10:00 AM - 11:00 AM Friday, November 18
122
You are trying to reach the untethered modern learner: someone who rarely comes into the office and won’t sit for any eLearning module longer than five minutes. These learners want learning and performance support to be on demand, like Netflix, and conveniently located on their mobile devices, like Airbnb and Uber. To reach this audience, you want to encourage their learning to be as habitual as checking their phones. So why not provide effective learning experiences through a simple, easy and habitual tool they use every day: Short Message Service (SMS)?
In this session, you’ll learn how to engage this type of audience with learning delivered directly to their mobile phones via text messages. You’ll explore how the approach of popular messaging apps, like Whatsapp, Facebook Messenger, Kik, and Telegram, can help you design learning that is micro in size but powerful in outcome. You’ll also discover how to track data with this solution, look at successful real-world examples of this approach, and even uncover how using bots can fit in to the equation!
In this session, you will learn:
- How to deliver effective training via SMS
- How bots work inside messaging services and platforms
- Ways to track data and statistics to help measure effectiveness
- About effective real-world examples of SMS-based training
Audience:
Novice and intermediate designers, developers, managers,
directors, and senior leaders (VP, CLO, executive, etc.).
Click here for the session trailer
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Jamie Good
Chief Learning Strategist
360Learning
As 360Learning's Chief Learning Strategist, Jamie Good helps business leaders connect the dots between training strategy and business impact to improve performance and efficiency. He's been a featured keynote speaker and conference presenter worldwide, including DevLearn in Vegas and Learning Technologies UK in London. Previously, he designed and delivered cutting-edge training solutions for a wide range of organizations: MasterCard Foundation, Ontario Public Service, TJX, and Moneris.