For a remote workforce such as flight attendants, who travel all over the country, eLearning is effective, necessary, and widely enjoyed. However, there are no computers on the airplane, which serves as their office. Due to the lifestyle of the work group, many do not have computers at home; this leads to a large percentage’s trying to complete non-mobile courses on their tablets or smartphones, causing a poor user experience.

In this session, you will learn how Alaska Airlines taught flight attendants about their devices on their devices, and you’ll learn about device operation, flight attendant apps, and compliance policies. Learn how Alaska leveraged a mobile ecosystem to push forth a test case for an all-mobile eLearning initiative, under a strict timeline and with much at stake, and the clever technology workarounds that were used to ensure a quality user experience in a short turnaround time.

In this session, you will learn:

• How Alaska Airlines was able to quickly deliver an effective mobile training course to a remote work group with limited resources
• Workarounds for mobile design, tracking, and deployment challenges
• About mobile learning strategies and solutions that can be reproduced and adapted to other organizations
• About user experience ideas that can engage a change-averse and tech-averse group of learners
• Practical, quick solutions for rapid mobile development and deployment
• How to promote change management with video content

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Lectora Inspire, HTML5, web clips, Videoshop, PowerPoint, iPhone 6+, iOS, and Verint Survey software.

Click here for the session trailer

The challenge with the majority of learning that goes on in organizations is that it is quickly forgotten. Modern neuroscience tells us that in an increasingly complex digital world, with so much competing for our attention, a majority of what we learn in organizational training is forgotten within days. With the amount of time, money, and energy spent on developing these learning experiences, it is critical that organizations find ways to maximize their investment by ensuring learners retain the information they are given.

In this session you will explore the ways mobile technology can reinforce training. You will learn how to maximize knowledge retention and improve on-the-job performance. You will also review best practices and strategies to boost learner engagement through mobile applications. This session will also feature a case study from General Electric that explicitly addresses the issues around knowledge retention.

In this session, you will learn:

• The challenges with current learning methodologies
• The value and the need for learning reinforcement
• How to leverage mobile technology to close the learning/performance gap
• Best practices and strategies to start a pilot in your organization

Audience:
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VPs, CLOs, executives, etc.).

Technology discussed in this session:
Mobile applications.

American Honda Motor Company identified a need to create a consistent and credible customer service experience for a highly technical product—across all employee skill and experience levels. Service employees were not uniformly educating customers, leading to potential lost sales and lower customer satisfaction.

In this session, you will learn how a project team—including creative, technology, instructional design, and SME team members—worked together to build a mobile performance tool to put technical knowledge in the hands of employees, to use at the time of need with customers. You will be introduced to the process, from each team member’s vantage point, of creating smart, user-focused design and technology. Finally, you will be able to define a process for developing a mobile performance tool framework, showing how the framework can be implemented in any industry.

In this session, you will learn:

• About Honda’s goals and challenges for developing a mobile tool to be used as a performance aid with customers
• About the process Honda used to create the mobile tools, with a focus on the right balance of subject matter expertise
• How to identify a performance support tool need
• How to describe outcomes and results to date from this mobile tool

Audience:
Intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Web and hybrid apps for mobile performance support.

Click here for the session trailer

Many companies have legacy content that is text-heavy, hard to navigate, impossible to control once out “in the wild,” and ultimately not very effective. Connecting those static documents within a larger training pathway, and keeping that content up to date, can be very difficult. Additionally, getting information about who might be using that content, or how it is being used, is pretty much impossible. Sound familiar?

In this case-study session, you’ll learn how Intuitive Surgical recently overcame these challenges while providing a better learning and trainer-support experience. You’ll gain insights into how a small team created a useful mobile training app, with minimal vendor assistance or internal IT resources. The session will explore the steps in this project, the challenges and successes along the way, and what you might do differently. You’ll leave with a framework and guidance for implementing a similar solution on your own.

In this session, you will learn:

• A framework for moving away from static documents and into mobile apps
• About solution options for delivering content to mobile devices with offline access
• How to prepare for the challenges of selecting and pitching new technology to decision-makers in your organization
• About the pitfalls and triumphs of a real-world implementation

Audience:
Intermediate and advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Custom mobile app development, Adobe Experience Manager Mobile (formerly Digital Publishing Suite), Adobe Mobile Analytics, Inkling, Mag+ Designd, Localytics, Adobe InDesign, HTML5, and PDF.

Mobile is the new way of learning. Learners want it, and companies want to provide it. But app development can be expensive, especially if you are starting from a mostly print or standard eLearning model. Finding a way to give learners and organizations the mobile learning they want without breaking the bank is a must in today’s training market, especially for companies with populations of mobile learners (e.g., sales).

In this session, you will learn how EPUBs and iBooks can be used as a low-cost solution for taking training content mobile. Explore how these digital books are able to support many of the same bells and whistles as traditional eLearning interactions, and examine how digital books leverage the same inputs as traditional apps (such as gestures) but cost a fraction as much to develop and maintain across multiple operation systems and devices.

In this session, you will learn:

• Which platforms and tools are available to use for digital publications
• About basic design and development strategies
• About the different audiences for each publishing platform and which platform best fits your audience
• About real-world strategies from companies that use digital book platforms as part of their mobile strategy
• The dos and don’ts of digital book publishing

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Adobe Digital Publishing Suite and Apple iBooks.

There is an increasing appetite for knowledge in high-competition business environments. At the same time, when knowledge and information are growing at a fast pace, it is difficult for employees to retain and recall everything that they know or need to know to perform. With a large part of the workforce always on the move, L&D teams face the challenge of reaching them effectively to deliver performance support solutions.

In this session, you will see use cases and demonstrations of mobile performance support tools. You will see how these tools, used in tandem with traditional learning, provide short bursts of critical knowledge based on employee demand. You will learn various strategies for designing these tools and the critical dos and don’ts when developing them.

In this session, you will learn:

• How to effectively support training with performance support tools
• About the various technologies and strategies used to create such solutions
• About the benefits incurred by satisfied clients that have adopted these solutions
• What works and what doesn’t while developing these tools

Audience:
Novice to advanced designers, project managers, managers, and directors.

Technology discussed in this session:
HTML5-based performance support solutions.

Training the modern team can be a challenge. With users engaging with learning over many platforms, developers are often forced to create multiple versions of the same course, creating content to work across multiple devices. This can cause great difficulty. In this session, gomo managing director Mike Alcock will show you how to create beautiful, engaging courses that work perfectly on any device, on any screen size, and in any orientation. Bring your QR code readers to experience this on your own device.

Formal online learning doesn’t work like it used to. Attention spans are decreasing, and mobile access is more critical than ever. So how do you create mobile learning without hiring experts or spending a fortune? And how do you get part-time employees to care about making shakes and smoothies?

In this session, you’ll learn how mobile games like Diner Dash and Cooking Fever inspired LifeCafe restaurants inside Life Time Fitness locations to drastically change the way they certified team members in the creation of shakes and smoothies. You’ll explore the full-scale design and development process and walk away with specific steps to create your own mobile or multi-device learning game with a simple authoring tool like Articulate Storyline 2.

In this session, you will learn:

• Why games in learning are a good idea
• How to design a multi-platform game
• How to create a mobile learning game with Articulate Storyline 2
• Ways to save serious time

Audience:
Novice to advanced designers, developers, project managers, directors, and senior leaders.

Technology discussed in this session:
Mobile game applications and Articulate Storyline 2.

Realistically, there are multiple ways a mobile performance support app can be built, all with their own benefits and drawbacks. Depending on a developer’s skill level, there are several options such as building a custom app, using your company’s or client’s existing infrastructure, or building a website and packaging it into an app.

In this session, you will address the need to create a mobile performance support option that is easy to access and easy to use. The session will cover possible solutions for mobile performance support that anyone who is “slightly techie,” but not a programmer, can build. You’ll also look at solutions for individuals or small teams that require less development effort.

In this session, you will learn:

• How to recognize when a performance support tool may benefit your learning audience
• How technology is changing the way companies provide performance support
• About barriers to success when implementing your solution
• Tips to get started developing a PS solution
• How you can use an app to make information more accessible

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Popular tools used to develop mobile PS, such as Appy Pie.

Participant technology requirements:
Laptops and/or mobile devices.

Implementing an effective mobile user experience is challenging. How do you deliver useful information at the time of need without being disruptive to the employee’s workflow? How do you integrate the content effectively within the context of the user’s task at hand? How do you leverage the available technology to reach the target audience? How can you create a mobile app that is “sticky”?

In this session, you’ll build your skills in strategy and guidelines for effective user experience design, both for mobile and other new platforms. The session will examine how user-centered design can produce training that resonates with users. It will then explore the importance of context and how the learner’s environment can greatly affect the UX. As you explore the unique affordances of mobile devices and how they should contribute to your approach, you’ll also look at an actual example deployed in 2016 by a major retailer and uncover the lessons learned from that project.

In this session, you will learn:

• What mindsets are needed for effective user-centered design
• How to analyze and evaluate your target audience
• How the environment affects the user experience, and how to design for context
• How the wide variety of mobile device capabilities can enhance UX
• About the unique requirements and demands of mobile UX

Audience:
Novice and intermediate designers, developers, and managers. 

Technology discussed in this session:
Handheld mobile devices (smartphones, tablets) and smart wearable devices (glasses, watches).

Do you feel like you’re not taking advantage of your tablet or smartphone outside of email, text messaging, and a couple apps? Mobile devices can be much more than tools to consume content and conduct conversations. Your mobile device is armed and ready to not only uncover learning opportunities but also help create them.

In this session, you will learn about several amazing apps that will provide new ways for you to explore, learn, and create new content for your learners. The session will examine the various ways you can not only move content on and off your device but also edit it. You will leave this session with new applications, ideas, and approaches to maximize the potential of your best device for learning today!

In this session, you will learn:

• How to take advantage of your mobile device
• New ways to be creative with your tablet and phone
• About new apps and tools to add creative splash to your content
• How to create, edit, and move content on and off your device

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
iOS, Android, and various mobile apps.

It’s difficult to create an eLearning course that is optimized for all devices (phone, tablet, laptop, etc.). There’s a reason that, although most of the web is now designed responsively, there are still few instances of good responsive design in eLearning. Many of today’s eLearning courses do not function and flow like the other apps that people use every day. The result? A learning experience that is full of friction.

In this session, you will learn seven key strategies for creating eLearning courses that remove the frictions of clunky design. With responsive design and a user-centered design process, you can create learning experiences that people will love. You will see actual examples and discuss the details of a real project. You’ll get plenty of actionable takeaways and effective tools to use on your own projects!

In this session, you will learn:

• How to approach a responsive design project
• How to remove clutter in design
• How to create cost-effective templates
• About a new approach to creating user-centric learning
• How to create what users will love

Audience:
Novice to intermediate project managers, managers, and directors.

Technology discussed in this session:
HTML5, responsive design, phones, tablets, laptops and desktops, Proto.io, Balsamiq Mockups, and user testing.

Click here for the session trailer

You are trying to reach the untethered modern learner: someone who rarely comes into the office and won’t sit for any eLearning module longer than five minutes. These learners want learning and performance support to be on demand, like Netflix, and conveniently located on their mobile devices, like Airbnb and Uber. To reach this audience, you want to encourage their learning to be as habitual as checking their phones. So why not provide effective learning experiences through a simple, easy and habitual tool they use every day: Short Message Service (SMS)?

In this session, you’ll learn how to engage this type of audience with learning delivered directly to their mobile phones via text messages. You’ll explore how the approach of popular messaging apps, like Whatsapp, Facebook Messenger, Kik, and Telegram, can help you design learning that is micro in size but powerful in outcome. You’ll also discover how to track data with this solution, look at successful real-world examples of this approach, and even uncover how using bots can fit in to the equation!

In this session, you will learn:

• How to deliver effective training via SMS
• How bots work inside messaging services and platforms
• Ways to track data and statistics to help measure effectiveness
• About effective real-world examples of SMS-based training

Audience:
Novice and intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Click here for the session trailer