Embedded performance support (EPS), while it has been described as a discipline, also serves a critical role as a component part of a holistic learning and performance solution. All too often however, performance support is viewed as a training add-on targeted to post-training applications. When this happens, we don’t fully realize the significant benefits of agile development, nor are sustainable performance results achieved by our end-users.

In this session you will learn how to structure learning and performance assets that follow a learning and performance continuum that extends from new hire onboarding to sustained capability at the point of work. You will learn about new skills, enhanced discovery, and agile extended-blend methods that mirror the 70:20:10 framework. This session ultimately serves as a roadmap to adopting an EPS discipline that leverages an extended-blend methodology in creating workforce performance solutions.

In this session, you will learn:

• How to use change-management principles to position a performance paradigm to stakeholders
• How to extend your discovery process to include key performance attributes that impact design, development, and delivery decisions
• How to integrate an intentional design methodology
• How to prioritize deliverables that improve time-to-impact as a priority

Audience:
Novice to advanced designers, developers, project managers, and managers.

Adding performance support to the learning ecosystem of an organization provides the opportunity to enhance the performance of workers in a powerful way. To take the best advantage of this new paradigm, the instructional design process and the content of online learning need to change.

In this session, you will learn about the advantages and challenges of implementing a new learning paradigm that includes performance support. You will learn what performance support is, a step-by-step plan for integrating performance support and learning with a focus on eLearning, and see how St. Vincent Hospital has implemented this. You will leave with both an understanding of how this planning process has worked and templates that will enable you to re-create this process in your organization.

In this session, you will learn:

• How performance support can enhance the outcome in an organization
• The essential components of a performance learning plan
• A new approach to developing eLearning as part of a performance learning plan
• How authoring tools have been used to build performance support tools

Audience:
Intermediate and advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Ontuitive Learning Guide Manager, Articulate Storyline, Adobe Flash, and Microsoft Office.

Video is an increasingly used and powerful tool for performance support. Incorporating video into a responsive performance support project, however, can be daunting. How to use it, which tools are best, and when to use video are just some of the decisions to be made.

In this session, you will learn the basics of MP4 video and how to use a workflow that you can use to expand your existing skill set in performance support. You will learn how to use Edge Animate to make an animated menu that connects to MP4 videos created in Adobe Captivate 8. For those with video experience, this session will show you how Edge Animate and Adobe Captivate 8 can work together to create a useful performance support element.

In this session, you will learn:

• The basics of creating MP4 video in Captivate
• How to make an animated menu in Edge Animate
• How to connect Edge Animate content to a Captivate project
• A performance support development workflow

Audience:
Intermediate and advanced designers, developers, project managers, and managers who are familiar with Adobe Captivate and have the basic concepts of creating performance support content.

Technology discussed in this session:
Adobe Captivate 8, Adobe Edge Animate.