MB15 Learning Experience Design: What's Involved and What Works?
7:30 AM - 8:15 AM Thursday, October 24
St Croix AB
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Clark Quinn
Chief Learning Strategist
Upside Learning
Clark Quinn, PhD is the executive director of Quinnovation, co-director of the Learning Development Accelerator, and chief learning strategist for Upside Learning. With more than four decades of experience at the cutting edge of learning, Dr. Quinn is an internationally known speaker, consultant, and author of seven books. He combines a deep knowledge of cognitive science and broad experience with technology into strategic design solutions that achieve innovative yet practical outcomes for corporations, higher-education, not-for-profit, and government organizations.
MB16 How to Promote Your Training
7:30 AM - 8:15 AM Thursday, October 24
Jamaica AB
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Mike Taylor
Learning Consultant
Mike Taylor
With over two decades of real-life, in-the-trenches experience designing and delivering learning experiences, Mike Taylor understands that effective learning isn't about the latest fad or trendy new tools. Known for his practical, street-savvy style, Mike is a regular and highly-rated speaker at industry events, and consults on learning design and technology at Nationwide in Columbus, Ohio. Mike holds an MBA degree from Ohio University and a master's degree in educational technology from San Diego State University.
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Bianca Baumann
VP, Learning Solutions & Innovation
Ardent Learning
Bianca Baumann is VP, learning solutions & innovation at Ardent Learning. Over time, she has developed processes and methodologies to help organizations meet their growth targets with the help of innovative L&D approaches including digital transformations, onboarding, and reskilling programs. She has spearheaded multiple projects in the marketing, automotive, financial, and events industries, creating award-winning programs along the way. She shares her expertise in her blog and at global conferences. She teaches learning experience design at OISE and published the eBook, The Little Black Book of Marketing and L&D, a practical guide that helps integrate proven marketing techniques into L&D.
MB17 Learning Through Play
7:30 AM - 8:15 AM Thursday, October 24
Martinique B
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Kevin Thorn
Director of Development
Artisan E-Learning
Kevin Thorn holds an EdD in instructional design and technologies and is an award-winning eLearning designer and developer. He is the director of development for Artisan E-Learning, and principal owner of NuggetHead Studioz, LLC., a boutique studio specializing in consulting and developing custom learning experiences. Kevin combines his skills in technology, instructional design, eLearning development, illustration, graphic design, animation, video, and educational comics to develop innovative learning solutions. He is a well- known industry speaker and trainer in visual communication, eLearning development, and design workflows and is a certified facilitator in LEGO® Serious Play® methodologies. ?
MB18 Supporting a Learning Culture
7:30 AM - 8:15 AM Thursday, October 24
Montego DE
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Jill Fitzpatrick
Lead Specialist: Design & Delivery
Holland America Group
Jill Fitzpatrick, lead specialist: design & delivery, is passionate about using user-centric development as part of business strategy. Certified in NLP, learning & development, and multiple psychometric tools, she combines these with strong business acumen to disrupt with purpose the approach of learning. Jill built the learning function for a UK Property business from the ground up, incorporating legislation and compliance, sales, interpersonal skills, and leadership training. Since joining the Holland America Group in 2017, she has focused on innovating ways to improve team efficiency using Agile design principles.
MB19 Boosting Visual Design Skills
7:30 AM - 8:15 AM Thursday, October 24
Andros B
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Tim Slade
Creator
The eLearning Designer's Academy
Tim Slade is a speaker, author, award-winning freelance eLearning designer, and creator of The eLearning Designer's Academy. Having spent the last decade working to help others elevate their eLearning and visual communications content, Tim has been recognized and awarded within the eLearning industry multiple times for his creative and innovative design aesthetics. Tim is also a regular speaker at international eLearning conferences, a recognized Articulate Super Hero, and author of "The eLearning Designer's Handbook."
MB20 Augmented Reality Development: When, Why & How
7:30 AM - 8:15 AM Thursday, October 24
Martinique A
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Destery Hildenbrand
XR Solution Architect
Intellezy
Destery Hildenbrand is an XR solution architect with Intellezy. Destery has over 17 years of experience in training and development and seven years focusing on immersive technologies. Destery has spent time in corporate environments and higher education. Destery's primary focus is helping organizations plan, design, and develop engaging learning experiences through Immersive technology.
MB21 Learning Analytics: Are We Measuring What Matters?
7:30 AM - 8:15 AM Thursday, October 24
Montego B
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Kate Pasterfield
Chief Innovation Officer
Sponge
With 15 years' of learning experience, Kate Pasterfield is committed to driving innovation. Her pioneering work harnessing the latest technologies such as data analytics, VR, and games to deliver bespoke training solutions has received industry-wide recognition. Kate was awarded Learning Technologies Designer of the Year 2016 and now works as chief innovation officer at Sponge, Learning Provider of the Year 2019. Kate combines her passion for creativity and learning to help organizations such as AstraZeneca, Toyota, and Tesco improve people performance to address serious business challenges. With a focus on human-centered design, Kate encourages L&D teams to inspire learners through creativity.
MB22 The Real Potential for AI in L&D
7:30 AM - 8:15 AM Thursday, October 24
Barbados AB
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JD Dillon
Chief Learning Architect
Axonify
JD Dillon became a learning and enablement expert over two decades working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.
MB23 How to Cost Your eLearning Projects
7:30 AM - 8:15 AM Thursday, October 24
Antigua B
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Cath Ellis
Learning Experience Designer
Cath Ellis Learning Design
Cath Ellis is a freelance learning experience designer at Cath Ellis Learning Design, a boutique eLearning company in Victoria, Australia. She has more than two decades of experience creating award-winning learning experiences for clients across the globe. She has a bachelor of adult learning and development and a master of digital technology in education from the University of Melbourne.
MB24 Creating Engaging Virtual Classes
7:30 AM - 8:15 AM Thursday, October 24
Andros A
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Cindy Huggett
Principal Consultant
Cindy Huggett Consulting
As a leading industry expert and 20+ year pioneer of virtual training, Cindy Huggett, CPTD, has vast experience delivering engaging learning solutions via the virtual and hybrid classroom. She's the author of six acclaimed books on the subject, including The Facilitator's Guide to Immersive, Blended and Hybrid Learning. She is a past member of the ATD global board of directors and was one of the first to earn the Certified Professional in Learning and Performance (CPLP now CPTD) credential. She holds a master's degree from the University of Pittsburgh and was a Triangle Business Journal 30- Under-30 Award Winner.
MB25 Freelancing Tips
7:30 AM - 8:15 AM Thursday, October 24
Montego A
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Jacqueline Hutchinson
Learning Solution Designer
e-Learning Pros Instructional Design
Jacqueline Hutchinson is a learning solution designer at e-Learning Pros Instructional Design. Jacqueline has been involved in L&D for more than 25 years; she began as a software trainer, taught at a college, and in the 1990s found her passion for online learning. In 2000, she discovered eLearning and LMS implementations. She spent six years as the LMS lead for the city of Toronto, where she implemented and supported an enterprise LMS for 44 business units and more than 38,000 municipal staff. Jacqueline holds a BEd (AE) from Brock University. She’s also a Lectora-certified Advanced Author and instructor.
MB26 Usability Testing
7:30 AM - 8:15 AM Thursday, October 24
Trinidad AB
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Sam Rogers
President
Snap Synapse
Sam Rogers, the president of Snap Synapse, creates more effective, efficient, and engaging ways to deliver learning for clients including Google, Capital One, Deloitte, and AAA. He produced YouTube’s first online certification training, and he is a writer, director, producer, composer, and performer for stage and screen. Sam also writes and speaks frequently at conferences, sharing his passion for solving the problems that matter and inspiring learners to action.
MB27 Writing for eLearning Guild Publications
7:30 AM - 8:15 AM Thursday, October 24
Bermuda AB
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The Learning Guild
The Learning Guild is the oldest and most trusted source of information, networking, and community for eLearning Professionals. As a member- driven organization, the Guild produces conferences, online events, eBooks, research reports, and Learning Solutions Magazine—all devoted to the idea that the people who know the most about making eLearning successful are the people who produce eLearning every day in corporate, government, and academic settings. Our goal is to create a place where eLearning professionals can share their knowledge, expertise, and ideas to build a better industry—and better learning experiences—for everyone.
GS03 KEYNOTE: Augmented Human: How Technology Is Shaping the New Reality
8:30 AM - 10:00 AM Thursday, October 24
Grand Ballroom
Our digital future is no longer a distant promise, but a rapidly growing industry with real-world clout. Consider Facebook’s $2 billion acquisition of virtual reality headset maker Oculus and their new AR campus of 400 people, Microsoft’s recent release of HoloLens2, and the $1.25 billion raised by Epic Games this past year.
In this truly cutting-edge talk, Dr. Helen Papagiannis helps us understand the significance of augmented reality (AR), and how it is being organically integrated into our everyday lives. What opportunities does AR present for business and learning? How can we contribute to and help define this new technological era? And how will it forever change the way we live, work, and play?
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Helen Papagiannis
Technology Evangelist
Dr. Helen Papagiannis is a researcher, designer, and technology evangelist who has been working with augmented reality (AR) for a decade. Named among the NEXT 100 Top Influencers of the Digital Media Industry, she is the former chief innovation officer at Infinity Augmented Reality Inc. and senior research associate at York University’s Augmented Reality Lab. Papagiannis is the author of Augmented Human. She has presented her interactive work and PhD research at global conferences including TEDx, ISMAR (International Society for Mixed and Augmented Reality), and ISEA (International Symposium for Electronic Art).
SELR201 eLearning Accessibility Tips, Gotchas, and Standards
10:00 AM - 10:45 AM Thursday, October 24
Expo Hall: eLearning Rockstars Stage
You've just learned that due to new laws or your organization's desire to be inclusive, all your training content needs to be Section 508 or WCAG compliant—in other words, accessible to all. Your first idea, providing a PDF of the course, was shot down. Separate but unequal won't cut it. Later you were reminded that "adding narration" to the course doesn’t make it accessible; it just adds unnecessary work and may conflict with screen readers. Hiring an accessibility expert just isn’t in the budget, so what is an instructional designer to do?
Accessibility is no longer reserved for government entities. Creation of content that is supportive and inclusive of all people—no matter the method they use to interact with content—requires a new perspective and skillset. Fortunately, technology has improved significantly and can provide a big assist. This session will provide participants with a working knowledge of what exactly is accessible content, factors that need to be taken into consideration when developing content, how to test content, and ultimately how to successfully launch programs using an inclusive approach and design.
In this session you will learn:
- What the various accessibility standards are, and their differences
- How accessibility plays a role in different organizations
- What it’s like to experience accessible content
- What it means to have an accessibility strategy
- How to go about designing and developing accessible content
- How to test accessible content
- Problems to avoid when making your content accessible
- What you should consider adding to your accessibility development checklist
Target audience:
Designers, developers, managers
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Paul Schneider
SVP Business Development
dominKnow
Paul Schneider, the senior vice president of business development for dominKnow, has worked in distance communication technologies in academia and corporate for over 18 years, primarily focusing on distance learning. Paul has provided services in most areas of learning, including instructional design, distance education, mobile training, and performance support. He currently oversees operations and business development at dominKnow Learning Systems and has presented at many professional conferences over the past 25+ years. Paul holds a PhD in counseling psychology from the University of Illinois, Urbana-Champaign.
SELT201 The Missing Link to Online Learning Engagement and Skill Development
10:00 AM - 10:45 AM Thursday, October 24
Expo Hall: eLearning Tools Stage
You’ve invested lots of resources into creating a beautiful online course. You’ve made custom videos, got buy-in from all of your key stakeholders, and even told your friends about it. But as soon as it launches your engagement is low and your learners are dropping like flies. What are you missing? The answer is engaging and effective facilitation.
High quality facilitation has traditionally been reserved for in-person training. But as more and more training is being provided online, being able to implement high leverage facilitation actions will be the difference between a course that your learners “have” to take to an experience they “want” to be a part of.
Incorporating engaging and effective facilitation is crucial to create online training programs that result in meaningful participant learning and behavior change. With the limited time and resources most organizations have, it is essential to understand the facilitation activities that will provide the highest ROI.
In this interactive session course designers, developers, instructors, and facilitators of all experience levels will learn data-backed best practices they need to effectively facilitate online courses. You will get to see real examples of high impact facilitation actions that have led to increased engagement and completion in online training. During this session you will also explore different facilitator personas and learn which is best for your individual use cases.
Come ready to engage with other participants to brainstorm the facilitation gaps in your current and future learning content. You’ll leave the session with a set of high leverage facilitation actions you can implement immediately to increase your learners’ engagement and have them complete your learning experiences asking “what’s next?!”
In this session, you will learn:
- What online facilitation is and isn’t
- The benefits of using facilitation to increase course completion rates and learner engagement in online courses
- Different facilitator personas you can use in your online courses, and the pros and cons of each
- How to utilize key facilitation activities to increase learner engagement in fully-digital and blended programs
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Brittany Tawes
Learning Experience Designer
NovoEd
Brittany Tawes is a learning experience designer at NovoEd. Previously, she worked at Iowa State University teaching biology and redesigning course curriculums to make them more engaging. She is obsessed with using her research skills to design data-driven and innovative learning experiences. She helps clients design, build, facilitate, and analyze their online courses. She has helped corporate, non-profits, and training firms—including National Geographic, CEMEX, Nestle, and Fidelity—engage their learners and create lasting behavior change in their organizations.
SEMT201 Using Your Mobile Device to Create Amazing Content
10:00 AM - 10:45 AM Thursday, October 24
Expo Hall: Emerging Tech Stage
Most of us just use a couple of apps on our mobile devices and we don’t take full advantage of what is possible. Are you looking for amazing ways to use your mobile device to create content? In this session, you will learn how to use your phone or tablet to brainstorm, sketch, take notes, collaborate, create audio and video-based media, and animate using several mind-blowing apps.You'll leave the session feeling inspired and have the practical information to apply one or more apps when you get back to your device.
In this session, you will:
- Explore several programs to get creative with your mobile device
- Feel inspired and be able to start using them today
- Learn about free and inexpensive tools to help create content from your mobile device
- Get your notebook and camera ready to capture these great tools
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
SMNX201 Driving Business Results Through an Integrated Learning Ecosystem
10:00 AM - 10:45 AM Thursday, October 24
Expo Hall: Management Xchange Stage
As organizations scale at a rapid pace, it is always a challenge to manage and maintain systems in isolation. Today’s learners seek information at their fingertips and are getting overloaded with too much information with a push strategy.
Motivating, tracking, instilling a sense of ownership, and upskilling have become major challenges for product-based organizations where learning is the key to product adoption. There is always a challenge to improve the performance of learners, while keeping them motivated and hooked for a long period.
In this session, you will find out how AntWorks, in collaboration with Tesseract Learning, made use of integrated learning strategy to drive business results, and how a plethora of systems works in synch to create a successful learning culture. You will learn how to leverage the power of single sign-on, data analytics, and IOT that integrate and aid in continuous learning, and explore how digitation helps in building a successful learning culture that helps shorten the learning curve on the job. You will also learn how gamification as an overarching layer integrates with all the systems to drive learner behavior and keep them engaged on the platform.
In this session, you will learn:
- How technology can be used to connect employees, partners, and customers using an integrated learning platform
- What makes the integrated platform work well for organizations looking to drive business results using a learning ecosystem
- How gamification can be used as a reward mechanism for people accessing the platform
- How the integrated platform can be used to generate a variety of analytical reports
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Suresh Kumar DN
CEO
Tesseract Learning
Suresh Kumar DN, founder and CEO of Tesseract Learning, is a learning professional with 18+ years of experience with deep interests in learning strategy, design, and technology. He works with global customers, understanding their business challenges and proposing optimal learning solutions to enhance employees' performance and drive business growth.
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Sabahat M
VP Learning and Development
AntWorks
Sabahat M. is VP of learning and development at AntWorks. A strategic leader by profession, with credentials on building and leading top- performing teams focused on delivering leading-edge learning solutions and servicing large customer bases, she is dynamic in the orchestration of multi-million dollar business turnaround and growth ventures. She is a big-picture thinker, driven to impact the bottom line, and a skilled provider of advanced training, guidance, and motivation that result in the retention of top-performing professionals.
STRS201 Speed Up Your Workflow with Articulate 360
10:00 AM - 10:45 AM Thursday, October 24
Expo Hall: Strategic Solutions Stage
Articulate knows that eLearning developers face big challenges. You’re asked to create engaging courses that look great on any device, and develop gorgeous eLearning on a budget. You also need to get projects approved on a tight schedule. And you may not have access to the resources and support you need to do your best work.
Articulate 360 is a simple subscription that includes everything you need to create eLearning. In this session, we’ll show you how to speed up your workflow using the award-winning authoring apps in Articulate 360, Storyline 360, and Rise 360. You’ll learn how to develop engaging courses that look and work great on every device—without any manual tweaking. You’ll learn how to save time by sourcing assets from Content Library 360, a library of 4.5+ million photos, templates, characters, videos, and more. And, you’ll discover an easier way to manage project reviews with Review 360, a web-based app that lets you easily collect consolidated feedback from stakeholders.
In this session, you will learn:
- How to quickly and easily create custom, interactive eLearning with Storyline 360
- How easy it is to create polished, responsive eLearning with Rise 360, the web-based authoring app in Articulate 360
- How to quickly find the assets you need for your projects in Content Library 360
- How to streamline project reviews with Review 360
Technologies discussed:
Articulate 360 apps, including Storyline 360, Rise 360, Content Library 360, and Review 360
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Trina Rimmer
Director, Community and Customer Engagement
Articulate
As the director of community and customer engagement with Articulate, Trina uses her many years of eLearning design and development expertise to guide the creation of inspiring content for our community of workplace learning professionals, E-Learning Heroes. Before joining Articulate, Trina worked as an instructional designer, eLearning developer, and writer focused on delivering creative, engaging, and effective learning solutions to various companies, from global aid organizations to Fortune 500s.
401 eLearning Renovations: Simple DIY Steps for Fixer-Uppers
10:45 AM - 11:45 AM Thursday, October 24
Antigua B
Like homeowners faced with the task of making home improvements, instructional designers might find themselves overwhelmed with the notion of making updates to an existing course. But what if there were five simple DIY steps to making renovations or additions to improve the overall usability, effectiveness, and look of your course?
In this unique learning experience, you'll learn five simple DIY steps to an eLearning remodel. You'll identify the reasons why remodeling can be a cost-effective way to expand your current list of learning opportunities. You'll explore ways to identify your remodeling goals, set priorities, and establish a budget. You'll determine if you need to hire a team of experts, or if you can make the revisions yourself. You'll observe demo day and learn how to declutter and get organized before the construction begins. Lastly, you'll leave this session with an easy-to-follow punch list to help complete your eLearning fixer-upper.
In this session, you will learn:
- How to identify your remodeling goal(s) and set priorities
- How to make pre-construction plans to outline your remodel, secure any permits (i.e., SME or stakeholder approvals), and order building materials or software needed to complete the job
- Ways not to overextend yourself financially or with your time
- How to make minor cosmetic changes, such as improvements to the landscape, or minor upgrades to the exterior and interior of the course using visual design principles
Audience:
Designers, developers
Technology discussed:
Rapid eLearning design authoring tools such as Storyline 360, Adobe Audition
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Reashonda Breckenridge
Sr. Instructional Designer
Medxcel
With 20 years of experience creating innovative learning experiences, Reashonda Breckenridge, senior instructional designer for Medxcel, believes that like bacon, color makes everything better. Reashonda mixes her love of color and design with her love for eLearning. She has spoken at national and local L&D conventions, workshops, and forums on the topic of color in learning, and has shared best practices at Purdue University. Reashonda received her masters degree from Indiana University. She is a member of the Association for Talent and Development (ATD) and The Learning Guild.
402 Meaningful Measurement: Getting Greater Value from Learning Analytics
10:45 AM - 11:45 AM Thursday, October 24
St Croix AB
Are we really able to tell how people use digital learning? How do we gain visibility that learning is being applied? Sophisticated tracking gives us the ability to gain insights from user behavior. By focusing on what we can successfully capture—such as time spent within the learning, what learning assets are most popular, and even user sentiment—it's now possible to gain a rich picture of the experience of learning. In this talk we'll explain why tracking is more important than ever, show you technology innovations that push measurement beyond the LMS, and demonstrate how to infer meaning from the data being captured to inform decision-making.
In this session you’ll see how to harness behavioral data to optimize user experience. Go beyond tracking completions and measure the real, lived experiences of your learners to explain how they're interacting with digital learning. You'll discover how to take a human-centered approach when collecting and interpreting data, and explore how to turn this into engagement stories to benefit your learners. You'll receive tips for designing learning that gathers meaningful data, and investigate how to make sense of it. Discover how machine learning and AI can be utilized to transform trend data into statement-based insights to win over decision-makers. Finally, you'll see real-world examples of how analytics dashboards can be used to seduce stakeholders with beautifully-designed user interface.
In this session, you will learn:
- How learner behavioral data can be used to empower L&D
- Techniques to frame the right questions to unlock focused data capture
- Practical tips for getting meaningful insights from your data
- Ways to tailor learning programs based on behavioral insights
- How to win over your stakeholders with beautiful and insightful data presentation
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Learning analytics dashboards, Big Data, behavioral trends, machine learning, artificial intelligence
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Kate Pasterfield
Chief Innovation Officer
Sponge
With 15 years' of learning experience, Kate Pasterfield is committed to driving innovation. Her pioneering work harnessing the latest technologies such as data analytics, VR, and games to deliver bespoke training solutions has received industry-wide recognition. Kate was awarded Learning Technologies Designer of the Year 2016 and now works as chief innovation officer at Sponge, Learning Provider of the Year 2019. Kate combines her passion for creativity and learning to help organizations such as AstraZeneca, Toyota, and Tesco improve people performance to address serious business challenges. With a focus on human-centered design, Kate encourages L&D teams to inspire learners through creativity.
403 Why Viewers Stop Watching Your Videos & What You Can Do About It
10:45 AM - 11:45 AM Thursday, October 24
Montego A
Keeping viewer's attention with video is a challenge. There are many barriers that might keep viewers from pushing the play button. If (and when) they've clicked play, do you know what keeps people watching? Why do they stop? What elements need to be in your videos to make sure they able to learn? The good news is that there are answers, best practices, and information to these and other questions to help you create videos that work.
In this session, we will be examining and discussing survey results from almost 1,000 participants in six countries to understand their engagement, preferences, and interactions with online instructional and informational videos. Attendees will gain insights into viewer preferences, practical tips, and suggestions about the context surrounding videos. With this study running in 2013, 2016, and again at the end of 2018, we will look across five years to see what has and hasn't changed in viewer preferences. While there are no silver bullets that overcome all of the challenges, attendees will leave this session with ideas to make their videos more effective and their viewers’ experience even better.
In this session, you will learn:
- Key results from a study looking at viewer preferences and behaviors for instructional and informational videos
- Common reasons why individuals stop watching videos, and what to do about it
- Common video interactions and how to use them to maintain engagement
- The recommended length for videos, and why those recommendations may not matter
Audience:
Designers, developers
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Matthew Pierce
Learning & Video Ambassador
TechSmith
Matthew Pierce, learning & video ambassador from TechSmith, has created videos for learning and marketing for over a decade. He is the lead behind TechSmith Academy, a free platform teaching video and image creation for business, which has been used by tens of thousands of users. He is host of The Visual Lounge Podcast from TechSmith, which streams live on Youtube and LinkedIn weekly. Matthew is a regular speaker at multiple learning and development-focused conferences and is a regular contributor to various training publications.
404 Elevating L&D's Value to the Business
10:45 AM - 11:45 AM Thursday, October 24
Martinique A
For decades, learning & development has been wishing for "a seat at the table" with senior leaders. So, why is it so hard to get there? The reasons may be rooted in our legacy as a training function that taught workers to perform predictable tasks and repeatable procedures. Today's work is less predictable; more creative and fluid. Yet in many organizations, L&D's training legacy continues to impact our work processes and outputs, which, in turn affects how we are perceived.
In this session, you’ll explore the approaches through which L&D can become more business savvy, strategic, and agile to meet the challenges of today's work environment. You'll investigate ways to communicate with senior leaders so you can identify and solve the problems that concern them most. You'll also discuss the capabilities, skills, tools, and approaches L&D organizations need to make our solutions more strategic, direct, effective, and instantly available.
In this session, you will learn:
- How to support the constantly evolving needs of workers
- How to enhance strategic thinking among L&D staff
- How to advance strategic L&D skills, capabilities, processes, and infrastructure
- How to build credibility and trust with senior leaders
- How to elevate L&D's value to the business
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Steve Foreman
President
InfoMedia Designs
Steve Foreman is the author of The LMS Guidebook and president of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to large companies, academic institutions, professional associations, government, and military. Steve works with forward-looking organizations to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, learning and performance ecosystem solutions, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-centered solutions that blend working and learning.
405 Content Strategy for L&D: Engage Learners Like a Media Company
10:45 AM - 11:45 AM Thursday, October 24
Antigua A
Studies show that nearly 20 percent of the workforce is actively disengaged (Gallup). This problematic statistic has L&D professionals seeking new models. At the same time, the Towards Maturity Report (2018) shows that 61 percent of L&D departments have no policy cementing the way content is communicated and distributed in the organization. The development and use of high engagement communications tools has exploded in other industries. How can the L&D professional take advantage of the macro level trends in communications and media?
In this session, you'll learn how to transform an L&D department into a dynamic, effective, communications machine. First we'll look at models of successful content distribution and monetization (TV shows, YouTube creators, digital magazines, and podcasts) and analyze why they are able to engage large audiences. Next, we’ll apply that knowledge to L&D content by examining aspects of media companies such as audience targeting, channel selection, and content reuse. You'll learn how to engage in what Gary Vaynerchuk called "attention aribitrage," and successfully get your critical learning content in front of your audience. When you complete this session you'll understand why you should apply the modern media model to your learning content, and you'll have the tools to start making this important transition.
In this session, you will learn:
- How content models are used in marketing
- How personas are used in content models
- How social media fits into the content model
- Why L&D benefits from adopting a content model
- The KPI's used to measure success in a content model
- How to create a content plan
- How to distribute and redistribute content from channel to channel
- How to brand content and tie distribution together
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Video, podcasts, social media
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Mark Lassoff
Founder
Dollar Design School
Over two million people have learned coding and design from Mark Lassoff. Mark and his company are pioneers in new media learning, having created the first streaming media network dedicated to learning workforce and career skills. They produce broadcast-quality learning content that focuses on digital skills such as design, coding, and digital productivity. Mark is an in-demand speaker and has traveled the world to teach. He was named to the 40 under 40 in both Austin, Texas, and Hartford, CT. In 2017, Mark was awarded the prestigious Learning Guild Guild Master Award.
406 UX Research on a Shoestring Budget
10:45 AM - 11:45 AM Thursday, October 24
Andros A
Has one of your organizational eLearning investments been met with mixed reviews or low uptake from learners? Perhaps you're moving to mobile content for the first time, or expanding into a new international market where you don't have on-the-ground presence. Too often we plan, develop, and implement in a vacuum because we believe we don't have the financial resources to conduct targeted user research. Budget constraints keep us focused on solving problems and adjusting with our solutions rather than designing for different cultures, technology levels, and genders. To address the training needs of our audience, delight them with our content, and drive repeat engagement, it's critical we involve them in the process and leverage low-cost tools to make that happen throughout the process.
In this session you’ll hear how a non-profit organization and a video game start-up got creative with their user experience (UX) strategy to ensure user feedback drives the development of a mobile-optimized, game-based course built for the US, Mexico, India, South Africa, and Saudi Arabia. You'll learn how the International Youth Foundation (IYF) utilized affordable strategies for engaging end-users throughout the design and production process using tools such as Facebook and Instagram-hosted social pulse polling, crowd-sourced beta testing, behavioral insights, user personas, and focus group discussions.
In this session, you will learn:
- To maximize your UX budget by anticipating key user engagement moments throughout an agile design plan
- User-first design strategies for content creation that will work for your learner demographics, such as focus group discussions, usability testing, user persona creation, and social pulse polling
- How to unpack your user personas to target a digital audience via social pulse polling on Facebook and Instagram
- Why research and UX design are critical components of the eLearning process
Audience:
Designers, developers, managers
Technology discussed:
Ads Manager for Facebook and Instagram, Cornerstone OnDemand, Phaser 3, Google Forms
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Rhonda Greenway
Corporate Programs Manager
International Youth Foundation
Rhonda Greenway is the corporate programs manager for the International Youth Foundation (IYF), where she creates and tests eLearning tools and administers the global LMS. As part of the Asset Strategy Knowledge Unit, she supports IYF's digital strategy and advises on IYF's monitoring, evaluation, and learning platform, a Salesforce-based solution. Rhonda has developed curricula for both the World Food Prize and the Iowa High School Model UN Program, and managed the Iowa International Center's language program. Rhonda is a New Leaders Council fellow, former UNA-USA National Council member, and holds a BA in political communications and global studies from UNI.
407 Best Practices for Planning, Developing & Implementing Serious Games
10:45 AM - 11:45 AM Thursday, October 24
Andros B
Many people in the eLearning realm are attempting to use gamification and serious games to spark employee engagement and drive learning retention. The biggest setbacks for are little-to-no planning, tough to pinpoint metrics, little-to-no implementation strategy, and insufficient or nonexistent post-deployment support.
In this session we will talk about planning, developing, implementing, and supporting serious games for companies that have never gone down the route of serious games and gamified learning experiences. We will discuss what makes a serious game a success or a failure, and address the proper steps to take throughout each phase of the project to ensure success. You will learn best practices and common pain points.
In this session, you will learn:
- Best practices to ensure a successful serious game implementation
- How to support serious games at your organization
- How to ensure a successful serious game implementation
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Unity, VIVE, Oculus, mobile apps
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Andrew Hughes
President
Designing Digitally, Inc.
Andrew Hughes is the president of Designing Digitally, Inc. and has over a decade in the strategical planning and development of enterprise custom gamified learning solutions for government and Fortune 500 clients. Andrew is also a professor at the University of Cincinnati and prior to this was a contractor for the US Department of Education, Ohio Board of Regents, and General Electric. Andrew oversees a team of 30 employees and is focused on ensuring the clients’ challenges are met with engaging, educational, and entertaining learning experiences.
408 How Virtual Reality and Gamification Are Disrupting Learning
10:45 AM - 11:45 AM Thursday, October 24
Montego B
How does the largest employer on the planet, Walmart, attract and develop a new generation of managers who have spent more time playing games than they have in the classroom? How does pharmaceutical industry leader Novartis quickly train hundreds of people on best practice production and aseptic procedures for a new leukemia treatment, where mistakes have life and death consequences? How does Fortune 200 healthcare leader DaVita train a global organization to see the world through the customer's eyes?
In this session you will experience modern day learning simulators modeled on the flight simulator, which has (up until now, anyway) been the gold standard for skill-based learning. You will be able to download and play Walmart's "Spark City" game on your phone. It's a "learning while having fun" model, complete with Fortnite-style happy dances, which maximize skill practice "reps and sets." The session will inspire with examples from industry leaders who are ushering in a new era of experiential and visceral learning. Leave the glowing desktop screen and classroom behind and step into a new world of immersive learning, tailored for a generation of learners who have spent more time with video games than in school.
In this session, you will learn:
- How industry leaders create true-to-life rehearsal environments in VR, a "flight simulator" for any task. The demos will showcase how employees are trained like the famed Captain Sully, who landed his disabled airliner on the Hudson River, saving scores of lives.
- The research on how repeated actions in virtual reality alter neural wiring, in turn improving real world performance.
- How industry-leading companies are tapping into the exploding popularity of console-quality 3D games for the mobile handset.
- How companies that want to remain relevant can take cues from the cultural moment of Fortnite.
Audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
VR (Oculus Quest, HTC Vive and Focus, Samsung Odyssey), mobile gaming on iOS and Android
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Anders Gronstedt
President
The Gronstedt Group
Anders Gronstedt, PhD, is president of The Gronstedt Group, which is instrumental in helping global companies like Walmart, Pfizer, Novartis, Bristol Myers Squibb, and Daikin improve performance with their custom-developed multi-player VR simulations and learning games. He is a frequent industry speaker and writer with articles appearing in the Harvard Business Review.
409 Skills 3.0: Using AI for Matching Emerging Skills with Adaptive Learning
10:45 AM - 11:45 AM Thursday, October 24
Martinique B
Making the workforce future proof is currently high on the agenda of all of us in training and education. In this session you will get an idea of how InnoEnergy uses artificial intelligence (AI) to bridge the skills and competency gap of engineers working in the sustainable energy field. You will learn the three steps that make the full cycle of the project: 1) Extracting emerging skills and competencies from industry reports and road maps, 2) Analyzing resumes of engineers who want to enter the energy sector or want to upskill or reskill their capabilities, and 3) Using the skills gap that emerges from the first two steps to come to an adaptive learning path in the third step of the process.
You will learn what can be done to automate learning in order to achieve more personalized assessments, the challenges we face in reusing learning elements, and the journey we have gone through to be where we are now. In the end, you will understand how we build a full cycle—starting with an examination of industry needs, pinpointing the skills gap of engineers, and then providing personalized learning paths to the engineers.
In this session, you will learn:
- What AI in education can provide for the workforce
- From real examples of automatically-generated assessments (using AI)
- About the challenges that come with reusing learning elements
- The opportunities and possible risks of this approach
Audience:
Developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
AI from TechWolf, AI from Wildfire Learning, X5gen reuse of OER
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Mikaël Wornoo
Co-founder
TechWolf
Mikaël Wornoo is a computer science engineer and co-founder of TechWolf, which he started with two of his fellow students during their engineering studies. Together with InnoEnergy, they're developing AI to assess and bridge skills gaps. Mikael has been working on a solution to match learning to skills gaps in order to build a future-proof workforce.
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Andreas De Neve
Co-founder
TechWolf
Andreas De Neve is a computer science engineer and co-founder of TechWolf, which he started with two of his fellow students during their engineering studies. Together with InnoEnergy, they're developing AI to assess and bridge skills gaps. They have been working on a solution to match learning to skills gaps in order to build a future-proof workforce.
410 How Design Thinking Elevates Adult Learning
10:45 AM - 11:45 AM Thursday, October 24
Bermuda AB
If you were tasked with finding solutions to a curriculum problem, what might you do? Microlearning? Mobile learning? Gamification? Virtual reality/augmented reality? More instructor-led training? We're often tempted to turn to new technology or trends, thinking one of these must be what our approach is missing. Certainly these modes are useful, but how do we know if they're the right solutions until we know what the problems are? In this session you will learn to face the problems as our learners would, using empathy, and build the Design Thinking process from there. Only then can you create meaningful solutions that use the right mix of tools and technology to elevate your training.
In this session, you will learn what Design Thinking is, why it's important to L&D, and how it affects root cause analysis and resulting solutions. You'll meet Matt, a call center new hire, who is eager to learn but faces obstacles to learning. You will learn about empathy and how to understand learners such as Matt through journey maps, learner personas, and empathy maps. You will then proceed through the remaining Design Thinking steps: ideate, iterate, prototype, and test. Finally, you'll also see how Design Thinking was put to work in case studies for a large financial company that wanted to replace its one-week instructor-led training with eLearning, as well as a nonprofit that trains sexual assault response teams across the nation.
In this session, you will learn:
- What Design Thinking is and why is it important
- About the Design Thinking steps: empathy, ideate, iterate, prototype, and test
- How to gain empathy for your learners by using the tools of Design Thinking: learner personas, empathy maps, journey maps
- What gets in the way of Design Thinking, and how to address those challenges
- How Design Thinking helps you with root cause analysis before you come up with your solutions
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Jolene Rowan
Chief Learning Officer & EVP of Client Solutions
Dashe & Thomson
With over 25 years of experience in adult learning, Jolene Rowan is a data-driven thinker who generates and executes ideas at strategic and tactical levels. A creative visionary with a passion for learning, she is an instinctive collaborator who values working partnerships with client teams. As chief learning officer, Jolene is responsible for the overall solution design and development on learning initiatives. Jolene designs solutions to deliver both functional and organizational- level objectives: how training is impacting revenue, customer satisfaction, employee experience, and overall productivity. Jolene is a thought leader of new technologies and methodologies, fostering a culture of innovation and excellence.
411 Getting Leaders to Own Their Role in Employee Training
10:45 AM - 11:45 AM Thursday, October 24
Jamaica AB
One of the top challenges for learning professionals is getting managers to support learning. Effective talent development can positively impact employee engagement, innovation, and long-term growth. How can we make leaders own their role in employee learning? How are managers motivated to invest their time in developing their people, which often doesn't bring a return in the short run?
This session will help learning professionals show managers how to easily and naturally support learning. You'll discover 75 activities that managers can use to support employee learning, and you'll devise an action sheet to create a customized selection of these 75 activities. You will be able to inspire managers in your organization with practical tips to facilitate employees learning.
In this session, you will learn:
- What roles leaders and managers should take in regard to employee learning
- The three stages of learning where the support of leaders and managers are crucial
- To make a customized action sheet for a learning activity of your choice, so leaders will own their role in learning
- To motivate managers in your organization to own their role in employee learning
Audience:
Designers, managers
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Laura van den Ouden
Owner
Expert Trainers
Laura van den Ouden is owner and trainer for Expert Trainers, a training company. With over 20 years’ experience, Laura designs and implements extensive eLearning programs for corporate universities and international organizations. She blogs frequently about talent development and transfer of learning and speaks at conferences on the subject. She has written three books:Successful Communication as a Trainer, Influencing Positively, and 100 Teaching Methods for Developers. Laura was named the Netherlands Trainer of the Year for 2019/2020.
412 Make Virtual Learning Relevant: Using Scenarios in the Virtual Classroom
10:45 AM - 11:45 AM Thursday, October 24
Trinidad AB
Adult learning principles state that adults learn best when content is relevant. So why do most virtual classroom lessons rely on lectures and slides? One of the most effective ways to ensure learning sticks is by getting learners involved, and scenario-based learning design does just that. We only have so much time to dedicate to formal learning, every moment needs to be impactful and relevant. Unfortunately, virtual classroom sessions tend to focus on getting as much content out there as possible, and leaving it up to the learners to figure out how to make it all work.
In this session we will explore how to design three types of scenario-based activities in the virtual classroom: problem-based learning, predictive learning, and play-based learning. Leave with detailed examples of each, and a template to walk you through seven steps for constructing scenarios in your virtual classroom design.
In this session, you will learn:
- The role of scenario-based learning in modern workplace learning
- How scenario-based learning supports adult learning theory
- Techniques for implementing three types of scenario-based learning in the virtual classroom
- 7 steps for constructing scenarios
Audience:
Designers, developers, virtual classroom facilitators
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Jennifer Hofmann Dye
Founder and President
InSync Training
Jennifer Hofmann Dye is founder and president of InSync Training. She specializes in the design and delivery of engaging, innovative, and effective modern blended learning. Jennifer has written and contributed to a number of well-received and highly-regarded books including The Synchronous Trainer's Survival Guide: Facilitating Successful Live Online Courses, Meetings, and Events and Live and Online!: Tips, Techniques, and Ready to Use Activities for the Virtual Classroom. Her latest book, Blended Learning (ATD, 2018), introduces a new instructional design model that addresses the needs of the modern workplace and modern learners.
413 Create Effective Microlearning in Record Time with PowerPoint
10:45 AM - 11:45 AM Thursday, October 24
Montego DE
Learners don't always want to sit through a formal training course, or simply don't have the time. Microlearning is a great way to deliver just what people need, when they need it. But, as a learning professional, how do you create it? While the idea of short learning sessions is great, they can end up taking almost as long as a full course to create, as you need high-impact video or interactive features to explain and reinforce key information quickly. It's important to be able to create microlearning efficiently, so that you ultimately have the time to serve the needs of all your learners with the full range of topics they need access to.
This session looks at the principles supporting microlearning best practice. This includes visual, dynamic, and interactive content to make it engaging, taking into account the wide range of devices (traditional laptops, tablets, and mobile) that people use to access microlearning. You’ll explore practical techniques to create microlearning content quickly and easily using PowerPoint. You’ll experience a real-time demonstration in PowerPoint, learning of different royalty-free resources that can be used for commercial purpose such as images, icons, audio, and video. You will discover how PowerPoint can help you create rich, multimedia content.
In this session, you will learn:
- How to capture your audience's attention and maximize their retention of information in a tiny amount of time
- To create effective microlearning incorporating compelling visuals, engaging animation, and impactful multimedia
- To use PowerPoint to create your dynamic, visual microlearning quickly and easily
- Output to video or HTML5 for easy distribution
Audience:
Designers, developers, managers
Technology discussed:
PowerPoint
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Richard Goring
Director
BrightCarbon
Richard Goring is a director at BrightCarbon, a presentation and eLearning agency. He enjoys helping people create engaging content and communicate effectively using visuals, diagrams, and animated sequences that explain and reinforce the key points.
414 Project Management: More Than Just Managing Deadlines
10:45 AM - 11:45 AM Thursday, October 24
Barbados AB
Everyone involved in training creation and delivery is managing at least part of a project, whether they know it or not. While many think of project management as only meeting a series of deadlines, it can provide you so much more than checkmarks on a calendar. Meeting deadlines is important to your success, but what if you could use basic project management techniques to create repeatable processes, improve communications with your stakeholders, and manage risks we all encounter? Best of all, what if it can make your job easier?
In this session, you'll learn the basics of how projects are managed and how to leverage that knowledge on your next training project. You will learn how to identify stakeholders and meet their needs, set project goals that define success, manage the scope of your project (and how to prevent it from creeping away from you), create a schedule to meet everyone's needs, manage the risks that always find their way into your project, and how to close it out and start all over again. You'll leave the session with a better understanding of how to manage projects (both training and others), provide better information to your stakeholders, and most importantly, create better training more efficiently.
In this session, you will learn:
- How to create a basic training project
- How to create a project charter
- How to prevent the dreaded "scope creep"
- How to identify risks and what to do with them
- When to communicate with stakeholders
- How to make your successful project easily repeatable
Audience:
Designers, developers, managers
Technology discussed:
Microsoft Excel, Microsoft Project, Microsoft PowerPoint
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Joe Nadeau
Director of Training and Development
ABILITY Network
Joe Nadeau was a computer nerd before it was cool to be one. A trainer and training director for over two decades, he is currently director of training and development for ABILITY Network in Minneapolis. As assistant vice president of training for a large national bank, Joe created and led leadership and management training that is still in use internationally, and his eLearning is currently viewed by over 500,000 people annually. Joe is a PMP who holds bachelor of communications and master of business administration degrees.
415 BYOD: Get Fancy with Variables: Designing Custom Multiple Choice Questions
10:45 AM - 11:45 AM Thursday, October 24
St Thomas AB
When you develop an eLearning course for a client or yourself, you want to make sure your work stands out. One way to achieve this is by creating a personalized Storyline template, which can include all sorts of custom interactions. Did you know you can even create custom multiple choice questions? By adding different effects to your question and having custom feedback layers, you are able to tailor the interaction to meet your template’s needs. It sounds complicated, but as you'll learn, it doesn't have to be.
After this session, you will walk away with all the tools to create multiple choice questions with feedback layers that are tailored to fit all your (or your client's!) needs. You'll learn how to create custom multiple choice questions using shapes, states, variables, and other custom effects. You'll walk away with a fully-programmed and completely customizable multiple choice interaction that you can reuse in any other learning objects. And you'll be able to apply the theories you learn in this session to any other interaction type, allowing you to create a Storyline template that is as unique and creative as you are!
In this session, you will learn:
- How to use various shapes to design a custom multiple choice question
- Various ways to use states to manipulate buttons and shapes to add visual interest
- How to use variables to control the functionality of the question
- Tips and tricks for how to make the process efficient and repeatable
Audience:
Designers, developers, managers
Technology discussed:
Articulate Storyline 360
Participant technology requirements:
Laptop with Articulate Storyline 360, 3, or 2 installed (trial versions are okay)
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Vicky Hale
Chief Learning Officer
GAAP Dynamics
Vicky Hale is a director of eLearning at GAAP Dynamics. With a degree in accounting (and a minor in visual arts) from the University of Richmond, her path to the learning community has been nontraditional. Vicky began her career as an auditor at PwC and still holds an active CPA license. A desire for teaching and the need for a more creative outlet led her to GAAP Dynamics, where she spearheaded the company's eLearning initiative. She is passionate about instructing, accounting, eLearning, and marketing, and looking for ways to combine them all!
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LaTarshia Wooten
Learning Experience Designer
LaTarshia Wooten is a learning experience designer with a background in communication and education media. She is passionate about helping others learn and understands the importance of reaching them on different platforms. She believes that learning should be fun, interactive, and provides value to the learner.
416 BYOD: Non-Linear eLearning Design Techniques for Captivate
10:45 AM - 11:45 AM Thursday, October 24
Montego C
It can be difficult to keep learners engaged when taking an online course. As designers, we may want to add more meaningful interactivity to address this issue, but may not be aware of available functionalities our eLearning authoring tools have to offer to help make this happen.
Learners become more invested and engaged if we provide them with the ability to interactively choose their own path when taking an online course. In this session, you will learn the development techniques to make this design style functional. You’ll learn non-linear navigation approaches for use in common authoring tools, and the techniques to present these to learners. We’ll explore how best to track and show completions and buttons and states for navigation.
In this session, you will learn:
- The technical skills to develop non-linear navigation in eLearning authoring software
- How to change states of and link menu options to specific slides
- How to create buttons at the end of sections that will take the learners back to your navigation slide
- How to track completion of sections and change states of navigation slides to represent completions
- Design techniques for presenting navigation options to the learner
- Organizational tips within your project
Audience:
Designers, developers
Technology discussed:
Adobe Captivate 2019 on a MacBook Pro
Participant technology requirements:
Laptop with eLearning authoring tool (Adobe Captivate if you would like to match what is being presented). A Captivate 2019 project file will be provided to use for the session.
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Adam Wylie
Lead Performance Support Analyst
Washington University in St. Louis
Adam Wylie has over 10 years of experience in the training development, media production, and instructional design industry, producing professional solutions for leading organizations including Swank Audio Visuals, Charter Communications, Dale Carnegie, and Washington University in St. Louis.
SELR202 Use Reality TV Strategies to Maximize the Value of Your eLearning
11:00 AM - 11:45 AM Thursday, October 24
Expo Hall: eLearning Rockstars Stage
Today’s eLearning producers must compete against all forms of online entertainment and social media distractions. Learn how to implement reality programming strategies and real-world rewards into your training content to increase user engagement.
In this session, we will explore the history of other mediums and how they have integrated reality programming and audience participation to drive user engagement. I will share specific examples of corporate educators integrating these methods into their training content to increase adoption. You will leave with best practices that can be used immediately to enhance any eLearning program.
In this session, you will learn:
- How reality programming strategies have been used successfully before
- The benefits of integrating real-world benefits into your virtual training
- Best practices for engaging users and driving adoption through reality tactics
- How to evolve your eLearning to engage on all senses
Target audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Jon Tota
Rockstar Learning Evangelist
eLearning Brothers
Jon Tota began his career in financial services as a technology trainer for PaineWebber and UBS before co-founding Edulence in 2002, and creating KnowledgeLink as one of the first subscription-based online training services. Under Jon’s leadership, the team at Edulence innovated the LMS model and scaled Knowledgelink to serve several hundred thousand annual users in multiple verticals. In 2020, Edulence was acquired by eLearning Brothers and Knowledgelink has evolved into the new Rockstar Learning Platform, offering the latest innovations in learning experience. Jon now serves as the company’s rockstar learning evangelist, speaking on learning experience design topics and educating our customers on how to leverage eLearning Brothers solutions to create eLearning experiences that rock!
SELT202 The Essential Ingredients to Delivering Engaging Training Sessions
11:00 AM - 11:45 AM Thursday, October 24
Expo Hall: eLearning Tools Stage
Soft skill development is vital to the success of your organization and its employees. Executives consistently rank soft skills as the top most important capabilities to cultivate in their employee populations.
Successfully cultivating those skills, however, is another story. These programs are among the most expensive to run and the results difficult to prove. Technology is often sidelined in these development efforts in favor of mentoring programs and small invitation-only groups tracked over time. This makes it even more difficult to scale the benefits of these programs to a broad employee population.
In this session, you’ll learn how even soft skill development programs focused on leadership, communication, and creative problem solving can be improved through the thoughtful integration of technology. We will share ideas from the field while connecting these examples to the broader principle that authentic learning requires authentic engagement. Finally, you as a participant will be invited to share your own experiences and learnings with colleagues.
The focus will be on the instructor-led-training, but ideas will extend beyond that form of delivery. Leadership, communication, and creative problem solving will be vital to the success of your organization. Technology will be vital to your team’s success in developing those skills.
In this session, you will learn:
- How to create engaging and inspiring soft skill programs that scale
- How to personalize your sessions to have an impact beyond your session
- How to increase participation and honest feedback to improve your next training session
Target audience:
Managers, curriculum designers, senior leaders (directors, VP, CLO, executive, etc.)
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Sam Cauthen
Chief Operating Officer
Poll Everywhere
Sam Test Cauthen, chief operating officer of Poll Everywhere, leads people engagement and development at the company, whose core mission is engaging participants in live trainings, meetings, and events. Previously, Sam was a consultant with McKinsey & Company where she served clients across diverse industries in strategy, operational excellence, and organizational design while investing in internal knowledge and learning initiatives.
SEMT202 Data Science and Machine Learning Applications in Digital Learning
11:00 AM - 11:45 AM Thursday, October 24
Expo Hall: Emerging Tech Stage
Most digital learning professionals know that data science and artificial intelligence (AI) can make their everyday processes more efficient and help them reach business goals faster. However, many still have questions around the real-life applications of data science and AI within digital learning, including:
- What are some examples of how AI and data science can address digital learning challenges?
- What processes can be automated?
- At what stage of the learning strategy can these technologies be implemented?
- What are the first steps for implementing data science solutions?
- What expertise and resources are necessary to successfully implement AI and data science solutions?
- What are some best practices for preparing learning data for processing, etc.?
In this session, you will study some of our practical use cases to learn about the diverse data science and machine learning applications in education. After this session, you will have a strong understanding of how you can leverage data science for your digital learning strategy to become more efficient in reaching your business goals.
In this session you will:
- Discover diversity and variability of the data science and machine learning applications in education
- See how EPAM uses these technologies to improve learning outcomes and the impact of learning in our organization
- Learn how you could implement these technologies in your own digital learning strategy
Technologies discussed:
Data science, machine learning, artificial intelligence, predictive analytics
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Chris Kelly
Education and Learning Business Development
EPAM
Chris Kelly works in education and learning business development at EPAM. He has actively consulted with numerous organizations who are seeking to develop technology-based solutions focused on learning. His background is unique in that he understands the different challenges organizations face around learning while understanding the process and different options around developing a digital learning solution. This deep domain knowledge enables him to guide organizations to avoid common pitfalls resulting in solutions that ultimately improve learner performance.
SMNX202 Personal Data Protection Compliance in Assessment
11:00 AM - 11:45 AM Thursday, October 24
Expo Hall: Management Xchange Stage
Personal data protection has become a concern for people around the globe, with countries everywhere creating their own privacy laws and standards to protect citizens and their data. With new laws in place such as GDPR in Europe, CCPA in California, and LGPD in Brazil, institutions that serve global populations need strategies for compliance with the privacy standards in every country where their customers reside.
Compliance with personal data collection laws is important to any institution that collects the data of their clients. This session will address different tactics used in the assessment industry that can be used to avoid issues with compliance. You will explore different tactics used to collect personal data that can be applied to different industries.
In this session, you will learn:
- The definition of personal data
- Global standards and laws related to personal data protection
- Different tactics used in the assessment industry which can be used to avoid issues with compliance when collecting personal data
- Different tactics that can be applied to different industries regarding the collection of personal data
- How to evaluate your company's need for collecting personal data
- How to remain compliant with personal data collection standards
Technologies discussed:
Proctorio
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Ian Bartczak
Director of Sales
Proctorio
Ian Bartczak, director of sales at Proctorio, is a passionate sales, business development, and technology professional that supports organizations by increasing revenue, market expansion, and overall business operations. Ian’s focus is on making quality education more accessible to students everywhere, while still upholding academic integrity. Before Proctorio, Ian spent nine years as a business development manager for multiple nonprofit organizations. During his time at the Scottsdale Cultural Council, Ian helped create a young professionals board to bring awareness to the community for contemporary and performing arts. After a successful career fundraising for the arts and sciences, Ian took his expertise to the EdTech industry, assisting the growth of local startups.
STRS202 Implementation vs. Adoption: How to Roll Out Process Changes That Actually Stick
11:00 AM - 11:45 AM Thursday, October 24
Expo Hall: Strategic Solutions Stage
A recent study showed the Number One challenge learning and development leaders face is dealing with and driving change. From new technology adoption to process updates to mergers and acquisitions —today’s organizations are in a constant state of flux.
What happens every time a change is introduced? Without fail, documentation becomes outdated, you spend hours answering a slew of repetitive questions, and ultimately, the knowledge gap widens. Most of what you review in a training class is quickly forgotten and change adoption is an ongoing challenge.
In this session, you’ll learn how to proactively approach introducing new tools or processes to significantly improve a team’s ability to absorb and adopt change. We’ll introduce a just-in-time learning methodology and platform that allows you to disseminate learning on a continuous basis, in bite-sized doses, directly within a team’s existing workflow.
Using Salesforce as an example, you’ll learn how to automatically embed and surface knowledge throughout the applications your team is already using. No more answering repetitive questions, no more outdated documentation, no more digging for answers in separate tools. You’ll learn how to drive adoption by delivering relevant answers in the moment and hear how some of the most innovative learning teams use this method to communicate change.
In this session, you will learn:
- Why just-in-time learning is a must-have for the modern organization
- How classroom-style learning fails to address today’s learning challenges
- How just-in-time learning was born out of necessity to drive adoption of constantly changing tools and processes
- How to break down training into bite-sized, contextually relevant pieces
- How to embed and surface training directly within Salesforce and other applications your team uses
- How to create a seamless, cross-platform learning experience
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Melanie Fellay
CEO & Co-Founder
Spekit
Melanie Fellay is the CEO and co-founder of Spekit. Spekit was born out of the first-hand pain that Melanie and her co-founder Zari felt trying to drive tool adoption and enabling employees using outdated and ineffective solutions that couldn't keep up with today's pace of growth and change. Melanie is a BizOps and Enablement enthusiast with expertise driving Salesforce transformations and architecting employee-centric learning solutions. She graduated from the University of Colorado, Boulder with a degree in accounting & finance.
SELR203 How We Create Award-Winning Work—And You Can Too
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: eLearning Rockstars Stage
Every instructional designer wants to create top-notch work. But it can often feel like the odds are stacked against you—tight deadlines, lack of resources, department of one—you know what we’re talking about. What if you could take a peek behind the curtain at how an award-winning custom eLearning shop works? See what their secrets to innovation, efficiency, and awesomeness are?
Come hear from Rich Vass, director of customer success at eLearning Brothers, together with one of our custom clients, in a deep-dive exploration of real-world projects we’ve partnered on. Joining Rich on stage is Jennifer Le Page, director of eLearning design and development at Chartered Professional Accountants of Canada. During this session, you’ll see examples of the amazing content we created, as well as hear stories of what not to do. You’ll learn about how our teams work together to craft amazing learning solutions. You’ll walk away inspired, with new ideas to take back to your office.
In this session, you will learn:
- About innovative eLearning solutions we’ve created and how the learners responded
- Strategies for working with clients or stakeholders
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Jennifer LePage
Director, eLearning Design and Development
Chartered Professional Accountants of Canada
Jennifer LePage, director of eLearning Design and Development at Chartered Professional Accountants of Canada, has worked in organizations big and small for more than 15 years, giving her a broad range of opportunities to experience life in hospitals, retail organization, financial institutions, and colleges. Jennifer is a formally trained teacher and instructional designer with a graduate degree in distance learning. She has taught international students, C-suite executives, line workers, professionals, and other teachers. She has also published work in medical journals and spoken at conferences.
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Richard Vass
VP Customer Success
eLearning Brothers
Richard Vass is a dynamic, experienced consultant and professional facilitator with over 25 years in the field of human performance and development. As co-founder and director of customer experience at eLearning Brothers Custom, Richard has forged a number of deep relationships with leaders in the field of professional learning services and has provided significant contributions to an impressive list of clients. Prior to eLearning Brothers, Richard co-founded impact Solutions, a professional learning services company service focusing on comprehensive learning solutions for domestic and international clients with a focus on the MENA region. Â
SELT203 Microlearning Gamification Without the Games
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: eLearning Tools Stage
Gamification and microlearning are two of the biggest buzzwords in eLearning today. How do you effectively use them together to ensure that you’re delivering a learner-centric experience that’s not just bells and whistles, but an engaging and effective experience that learners find valuable?
In this session we’ll examine gamification from the learner’s perspective to discover what they really want, which may be quite different from conventional thinking. Skip past buzzwords, and focus on practical implementations of gamified microlearning. We’ll examine practical gamification scenarios for front-line training, soft skills training, and compliance training.
Gamification and Agile microlearning go hand-in-hand. We’ll explore how to use them both to skyrocket engagement.
In this session, you will learn:
- Why microlearning gamification is better without the games
- How to use gamification elements within an Agile microlearning context
- Which intrinsic and extrinsic motivation factors you can and should leverage
- When to use gamification elements such as leaderboards, points, and badges, and when to avoid them
- Which strategies for gamified microlearning succeed in different industries
- How to effectively measure gamification impact
Technologies discussed:
OttoLearn Agile Microlearning, PowerBI
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Dan Belhassen
President/Founder
Neovation Learning Solutions
Dan Belhassen is the president and founder of Neovation Learning Solutions. A 20+ year tech entrepreneur, Dan Belhassen is passionate about how integrating relevant technology improves KPIs and drives opportunities, with a laser-focus on how best to measure the impact of online training to close skill and knowledge gaps. His speaking style is best described as "demystifying all things internet, making technology understandable/adoptable even by the least tech-savvy person in the audience” while engaging and even challenging the technical professionals in the room.
SEMT203 Headless Content: Wrapping Your Head and Hands Around Large Content Libraries
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: Emerging Tech Stage
Managing a large or growing library of learning content is an expensive and time-consuming exercise. The issue is compounded when the content creation or maintenance workflows contain many different stakeholders, the team’s timelines are at the mercy of upstream business units, and the learning material itself is delivered in different formats to different channels.
What lessons can L&D groups learn from other types of business that create, manage, and deliver large volumes of content? How can best practices from high performing, data-driven organizations be applied to learning assets that are diffuse and complex? And how do team leaders continue to maintain effective learning strategies while decreasing cost, improving compliance, and maintaining a responsive partnership with the wider business?
In this session we will review the impact on training organizations of the evolution in best practices for managing large volumes of critical business content. Concepts such as content strategy and information architecture continue to mature in other business areas such as operations, product documentation, customer support, and sales enablement, and these techniques and benefits are also being applied to training content development.
Our session will use examples of technology and architecture, how to categorize content and enable separation of content from storage and from delivery, and the downstream benefits of this “headless content management” practice. These benefits include more accurate resource planning/release management, better operational performance in compliance-heavy industries, additional revenue opportunities, and improved learning outcomes.
We will look at some of the key drivers that motivate training organizations to adopt these strategies, such as decreasing visibility and control as content volume increases, disparate skills and tools required for different learning modalites, and the (in)ability to innovate quickly or to be nimble with requests from clients or the business.
Finally, we will touch on some of the key change management concerns faced by training organizations that either prohibit improvement generally or cause project friction while change is underway. This session is designed for training organizations that do—or will—create and maintain a large library of content and are looking to improve management of this valuable asset. The examples used are from Author-it clients and are applicable to any organization.
In this session, you will learn:
- How to identify whether your organization would benefit from a headless content approach to content development
- How to separate training content from storage and from delivery
- Examples of this separation in current technology
- How to start content strategy conversations within wider organizational strategies and workflows
- How to identify the first high-value/low-risk projects to test
- How to identify critical change management issues for people, processes, and technology
Technologies discussed:
Content management, learning content management, Author-it Cloud, MS Word, xAPI, SCORM, QMS, PLM, HRIS
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Matt Armstrong
Director, Business Development
Author-it Software Corporation
Matt Armstrong has been working with organizations in the USA, Asia, and Europe for almost two decades, helping them streamline content development practices to support operational improvements, revenue growth, and customer satisfaction. This includes projects for operations and support material, training content, technical communications, and sales enablement applications. Matt's current focus is using technology to rapidly innovate from existing content assets. Matt has successfully designed large multi-national projects with complex implementation, custom development (including vendor selection), change management, and target attainment. Matt has led business development activities that identified and entered new market categories, enabling organizations to grow revenue by more than 100%.
SMNX203 Empower Your Digital Workforce with Learning in the Flow of Work
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: Management Xchange Stage
The employee skills gap is widening, but employees have even less time for training today. According to a LinkedIn Workplace Learning survey, employees are able to set aside barely five minutes per day for formal learning. L&D managers agree that traditional training methods are not adequate to equip a workforce for the future. With workplace learning being one of the biggest motivators for employees, how does L&D meet the learning needs of today’s digital workforce and create a culture of ongoing learning?
In this session you will learn how “learning in the flow of work” makes training relevant and gives employees the right information to do tasks productively. Since it is delivered right when and where learners need it, it dramatically improves retention and productivity. Learning in the flow of work is an intelligent mix of micro and macro learning. It fills an important gap through in-depth measuring of learner progress and its impact on business. Since it doesn’t require employees to get away from their day-to-day work, it’s more effective and easier to incorporate into their already-packed days. Learning in the flow of work meets the expectations of today’s learners, who expect:
- Relevant information available at the moment of need to improve productivity
- Instant knowledge discovery and delivery from all sources of knowledge
- Learning that’s precise and personalized to a user’s needs
- Training rendered in a self-serve mode, so employees learn at their own pace
In this session, you will learn:
- How L&D managers can augment traditional training with more effective live training
- How L&D can provide personalized and contextual training to employees at their place of work
- How to train employees on multiple, complex software systems and create a homogenous training experience
- How to make all enterprise knowledge accessible to employees to promote continuous learning
- How to create effective and engaging training content with minimal time and no coding effort
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Gaurav Malhorta
VP, Product Marketing
Whatfix
Gaurav Malhorta is a full-stack product marketing leader with experience steering 12 SaaS products to market leadership. He heads the product marketing team at Whatfix and spends his time creating, planning, and implementing innovative and exciting product marketing strategies.
STRS203 Stay Sharp! Competition for Engagement and Reinforcement
12:15 PM - 1:00 PM Thursday, October 24
Expo Hall: Strategic Solutions Stage
When training is not a requirement, participation in your learning program is optional and your users train on their own time. Getting your audience to make the choice to join your community requires some enticement.
Providing engaging content is key. Rewards and gamification can take things up a notch. Leaderboards help tie the community together and get your users interested in what their peers are doing. All these features can help lead your program down the path to success, however an engaged user is a hungry user who continually wants more … more engagement, more rewards, and more COMPETITION. So, what's next?
In this session, you will get a peek under the hood at an approach and solution that leverages an existing base of content towards a global quiz game that fosters competition with program participants from around the world. Participants can earn access to play a fun and engaging trivia-style quiz game based on knowledge they learn within the larger program. They can earn and level-up against their peers to earn greater prizes, trophies, and bragging rights. The larger the community, the greater the opportunity to get them to play together and continue to learn.
Be sure to bring your phone to join in the competition during our session!
In this session, you will learn:
- Designing content to support gaming
- Leveraging games for reinforcement
- Supporting a global audience
- Creative approaches to competition
- Adding unique program hooks
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Steve Hoerner
Director of Account Services
Motivation Technologies
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Beat Bartlome
SVP of Solutions Development
Motivation Technologies
501 Going Beyond Standard eLearning Tools: Exploring Custom HTML5 Development
1:15 PM - 2:15 PM Thursday, October 24
Trinidad AB
Standard eLearning tools are great and you can do a lot with them, but they have their limits. There are parts of those tools that you can’t customize or control or, if you can, it takes a lot of hacking to get it the way you want. Some eLearning tools also produce large files with a lot of extra lines of code that make your courses slower and harder to interact with. Cost can be a factor too, as tools may be priced out for reach for some organizations.
In this session you’ll look at an alternative option for eLearning development - inexpensive HTML5 standards to build custom courses that have no limits. There are literally thousands of different coding libraries that allow you to add on and customize any type of functionality you want in your course. You’ll discover some of the libraries that you can use to create standard eLearning experiences as well as other libraries that allow you to add functionality that you can’t easily get with standard eLearning tools. The best part of all of this? Almost every library you’ll explore in this session is free! There is so much you can do with custom courses so let's start by exploring what's possible.
In this session, you will learn:
- About custom course structure
- Which JavaScript libraries can be used for eLearning
- Which JavaScript libraries have resources you can use for developing AR and VR experiences
- What you need to know about each library to use them effectively
Audience:
Designers, Developers, and Managers
Technology discussed:
HTML, CSS, JavaScript, Various HTML5 libraries
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Jeff Batt
Founder
Learning Dojo
Jeff Batt has 15+ years of experience in the digital learning and media industry. Currently, Jeff Batt is a Learning Experience Designer for Amazon. He is the founder and trainer at Learning Dojo, a company dedicated to training you to become a software ninja in various eLearning, web, and mobile-related software applications. He was also the program manager of DevLearn for The Learning Guild. Jeff often speaks on developmental technologies such as xAPI, HTML5, augmented reality, mobile development, eLearning development tools, and more.
502 Design for Outcome: Developing an xAPI Data Strategy
1:15 PM - 2:15 PM Thursday, October 24
Antigua A
xAPI enables us to track a wide array of data but shareholders are interested in results, not the technology. Simply tracking everything is not a strategy and often creates noise that makes xAPI data more difficult to use. Instead, you need to step back to identify WHAT needs to be tracked with xAPI, and only afterward go through the process to design quality statements.
In this session you'll explore a process for designing good xAPI statements, regardless of the tools or technology used to generate this data. You'll investigate the following questions to create an xAPI data strategy: What is the desired outcome, what are the report and query capabilities of your LRS to deliver those results, can you actually get the data required, and what existing vocabularies exist for the statements you create? Using real life examples and current tools, by the end of this session you’ll be ready to develop a data strategy to meet your current and future needs with meaningful xAPI data.
In this session, you will learn:
- The anatomy of an xAPI statement
- The query capabilities and limitations of xAPI data
- A process for designing interactions for quality results
- Common pitfalls for xAPI projects
- Where to find resources to expand your xAPI capabilities
Audience:
Designers, developers, managers
Technology discussed:
xAPI, LRS, rapid development authoring tools, business intelligence tools, xAPI libraries and profiles
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Art Werkenthin
President
RISC
Art Werkenthin, president of RISC, built his first learning management system (LMS) in 1988 and now has over 25 years' experience working with LMS in the oil and gas, retail, finance, and other industries. Art is keenly interested in the xAPI specification, and RISC was an early adopter of this technology. Interested in expanding the xAPI to the LMS, Art has served for the past three years on the ADL cmi5 committee. In 2015, RISC demonstrated the first implementation of a cmi5 runtime engine embedded in its LMS. Art has presented on cmi5 at several conferences, including mLearnCon, DevLearn, and xAPI Camp.
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Duncan Welder
Director of Client Services
RISC
Duncan Welder is a director of client services for RISC. He is an educational technology geek, having spent over 20 years implementing learning management systems, domestically and abroad, to manage regulatory compliance. As an xAPI evangelist with a career grounded in instructional design and eLearning, Duncan has provided presentations to professional organizations including the Connections Forum, The Learning Guild, and the Association for Talent Development. Duncan is an active member of the Houston ATD, currently serving as director of special interest groups.
503 Designing a Choose-Your-Own Adventure Video Course
1:15 PM - 2:15 PM Thursday, October 24
Bermuda AB
The sounds of snores from the next cubical over are because Jerry had to take that old, stale compliance course. Anyone can phone it in, click "next", and answer "C" to every multiple choice question. But that video choose-your-own adventure course? Jerry's going to make decisions and see immediate feedback and consequences for his choices. He might even take the course again and again to see what the other outcomes he could get, giving him a fully-detailed understanding of the subject matter with just one lesson! Snores or engagement: which would you choose?
In this session, you’ll explore how to design a video choose-your-own adventure (CYOA) course for when "correct/incorrect" text isn't enough. Through creating a CYOA course, you’ll learn how to significantly increase engagement while reinforcing learning objectives. You’ll find out how using a decision tree approach can give your audience real-time feedback. You’ll then look at the development tools you can use to create this kind of video course, as well as how to craft immediate and consequential feedback for the choices people make.
In this session, you will learn:
- Which tools can be used to create decision trees
- Development methods to create a CYOA course
- How to create consequential feedback to user responses
- How to implement immediate feedback to user responses
- How to create multiple experiences with the same course, while arriving at the desired objective for each user
Audience:
Designers, developers
Technology discussed:
Lucidchart, Articulate Storyline
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Chris Perez
Senior eLearning Developer
Hitachi Vantara
Chris Perez, senior eLearning developer, got involved in education/training development with Hitachi Vantara in 2002. Chris focuses on web-based training development, video production, graphic design, HTML development, and learning technology consultation.
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Aly Gillen
eLearning Developer, Instructional Designer
Hitachi Vantara
Aly Gillen began her career at Hitachi Vantara as a technical writer. This unrooted a deep interest in making training exciting and engaging and led to her growth as an education developer. She holds a BA in English and has written over half a dozen novels.
504 Creating Modern Learning Programs for Leadership Development
1:15 PM - 2:15 PM Thursday, October 24
Montego A
Organizations are struggling to provide leadership development programs that fully engage their employees and provide them with valuable leadership development opportunities. Indeed, according to a recent Fortune survey, just 7 percent of Fortune 500 CEOs believe that their companies are building effective global leaders, and only 10 percent believe that their leadership development initiatives have a clear business impact. How can organizations combat this problem of ineffective training, and develop modern learning programs that offer more productive leadership training in today's digital world?
In this session, you’ll learn the key strategies that are critical to creating a modern leadership development program that meets your employees' specific learning needs. Discover how you can leverage new learning technologies, tools, and innovative training designs to transform your learning program. You’ll also explore the successes and failures of other leadership programs, in order to identify best practices for developing effective leaders in your organization.
In this session, you will learn:
- What new technologies are currently being used by other L&D leaders
- Which cutting-edge tools from leading tech companies may be able to help
- About success stories from leadership development programs
- How NOT to run leadership programs
- Best practices for organizational leadership development
- How to convince leaders to take time for training
- How to curate a leadership library
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
LXPs (Degreed, EdCast, LTG), content design tools (Inkling, Gomo Video), off-the-shelf content (GO1, Filtered)
Caroline Brant
Global Learning Strategist
GO1
Caroline Brant is an award-winning author and speaker about learning efficacy, and is currently a learning strategist at GO1. With over 15 years of experience in the learning and development sector, she has a deep understanding of cutting-edge technology, product development, strategic partnerships, training design and implementation, and the future of work. Caroline has led the development of training programs for many Fortune 100 companies, including Google (Alphabet), New York Life, General Motors, and Goldman Sachs. Using strategic insights and creative vision to tackle learning issues, she partners with clients to identify opportunities for L&D to support business strategy.
505 Building an L&D Time Capsule: A Guild Master Panel
1:15 PM - 2:15 PM Thursday, October 24
Andros A
As part of the 15th anniversary celebration of DevLearn, we’ll be building a time capsule of what L&D is today, and what L&D professionals think the future of L&D will look like.
In this session, you will join in a discussion with many of those recognized as Guild Masters exploring the past, present, and future of the L&D field. You will hear different perspectives on what we’ve learned as an industry, what we still need to learn, and what the future of L&D might look like. We’ve invited all our Guild Masters to this discussion, making this super-sized panel a conversation you won’t want to miss.
In this session, you will learn:
- The most important things L&D contributes to today’s organizations
- Lessons from the past that inform how we approach the future
- How L&D is changing
- How to prepare for the future of learning and work
Audience:
Designers, developers, managers
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Clark Quinn
Chief Learning Strategist
Upside Learning
Clark Quinn, PhD is the executive director of Quinnovation, co-director of the Learning Development Accelerator, and chief learning strategist for Upside Learning. With more than four decades of experience at the cutting edge of learning, Dr. Quinn is an internationally known speaker, consultant, and author of seven books. He combines a deep knowledge of cognitive science and broad experience with technology into strategic design solutions that achieve innovative yet practical outcomes for corporations, higher-education, not-for-profit, and government organizations.
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Joe Ganci
President
eLearning Joe
Joe Ganci is the owner and president of eLearning Joe, a custom learning company. Since 1983, he has been involved in every aspect of multimedia and learning development. Joe holds a computer science degree, writes books and articles about eLearning, and is widely considered an eLearning development guru. He consults worldwide and also teaches at conferences and client sites. Joe writes tool reviews and has received several awards for his work in eLearning, including a Lifetime Achievement Award in 1999 and an eLearning Guild Master Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.
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Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
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Frank Nguyen
Executive Director
Genentech
Dr. Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, MicroAge, and Sears. Frank has published extensively on the intersection of eLearning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild, and ISPI.
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Ellen Wagner
Managing Partner
North Coast EduVisors
Ellen Wagner is an accomplished learning technology professional with career experiences in academic, commercial, and non-profit organizations. She has worked as a tenured professor and university administrator, was a founding ed tech entrepreneur, a senior executive of publicly traded software companies, a journal editor, and a board member of a number of start-up ed tech companies. Her areas of expertise include ed tech, emerging tech, change management, instructional systems design and learning engineering, and digital learning (online and eLearning).
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Michael Allen
Founder and CEO
Allen Interactions
Dr. Michael Allen, founder and CEO of Allen Interactions, has been a pioneer in the eLearning industry since 1975. Dr. Allen has more than 50 years of professional, academic, and corporate experience in teaching, developing, and marketing interactive learning and performance support systems. Dr. Allen has led teams of doctorate-level specialists in learning research, instructional design, computer-assisted learning, and human engineering. He defined unique principles and methods, Successive Approximation process or SAM, and the CCAF design model for designing and developing high impact interactive eLearning experiences that invoke critical cognitive activity and practice.
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Julie Dirksen
Learning Strategist
Usable Learning
Julie Dirksen, a learning strategist with Usable Learning, is a consultant and instructional designer with more than 15 years' experience creating highly interactive eLearning experiences for clients ranging from Fortune 500 companies to technology startups to grant-funded research initiatives. She's interested in using neuroscience, change management, and persuasive technology to promote sustainable long-term learning and behavior change. Her MS degree in instructional systems technology is from Indiana University, and she's been an adjunct faculty member at the Minneapolis College of Art and Design. She is the author of Design For How People Learn.
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Nick Floro
Learning Architect/Imagineer
Sealworks Interactive Studios
Nick Floro, a co-founder and learning architect at Sealworks Interactive Studios, has over 25 years of experience developing learning solutions, applications, and web platforms. Nick is passionate about how design and technology can enhance learning and loves to share his knowledge and experience to teach, inspire, and motivate. As a learning architect, Nick gets to sketch, imagine, and prototype for each challenge. He has worked with start-ups to Fortune 500 companies to help them understand the technology and develop innovative solutions to support their audiences. Nick has won numerous awards from Apple and organizations for productions and services.
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Robert Gadd
President
OnPoint Digital
Robert Gadd is president of OnPoint Digital and responsible for the company’s vision and strategy. OnPoint’s online and mobile-enabled offerings support more than one million workers and include innovative methods for content authoring, conversion, and delivery extended with social interactions, gamification, and enterprise-grade security for workers on their device or platform of choice. Prior to OnPoint, Robert spent 10 years as CTO of Datatec Systems and president/CTO of spin-off eDeploy.com. He is a frequent speaker on learning solutions—including mobile, informal learning, xAPI, and gamification—at national and international T&D conferences.
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Bill Brandon
Editor, Learning Solutions
The Learning Guild
Bill Brandon is the editor of Learning Solutions. He has designed, managed, and delivered instruction since 1968, and has been an e- Learning practitioner since 1984. Before becoming the editor in 2002, Bill held instructor and management positions in the United States Navy, Texas Utilities, Atmos Energy, TGI Friday's, and The Sales Consultancy. The co- author of eight books and the author of dozens of articles on technical topics, he has also developed programs for major conferences and owned a consulting business. He is a past president of the Texas Chapter (now the Dallas Chapter) of ISPI, and for 10 years led the Learning Technology SIG of the Dallas Chapter of ASTD. Bill is a graduate of the University of Texas at Austin and now lives near Dallas, Texas.
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Chad Udell
Chief Strategy Officer
Float and SparkLearn
Chad Udell is the award-winning managing partner, strategy and new product development, at Float and SparkLearn. He has worked with Fortune 500 companies and government agencies to create experiences for 20 years. Chad is an expert in mobile design and development, and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success and Shock of the New.
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Mark Lassoff
Founder
Dollar Design School
Over two million people have learned coding and design from Mark Lassoff. Mark and his company are pioneers in new media learning, having created the first streaming media network dedicated to learning workforce and career skills. They produce broadcast-quality learning content that focuses on digital skills such as design, coding, and digital productivity. Mark is an in-demand speaker and has traveled the world to teach. He was named to the 40 under 40 in both Austin, Texas, and Hartford, CT. In 2017, Mark was awarded the prestigious Learning Guild Guild Master Award.
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David Kelly
Chairman
The Learning Guild
David Kelly is the Chairman of the Learning Guild. David has been a learning and performance consultant and training director for over 20 years. He is a leading voice exploring how technology can be used to enhance training, education, learning, and organizational performance. David is an active member of the learning community, and can frequently be found speaking at industry events. He has previously contributed to organizations including ATD, eLearn Magazine, LINGOs, and more.
506 Making New Ideas a Reality: Strategies for Choosing the Right Tools, Team & Approaches
1:15 PM - 2:15 PM Thursday, October 24
Barbados AB
It’s great when your boss finally jumps on board with all the bright ideas that you’ve been pitching. Well, until you consider you might never have done this before or the scope of your plan is beyond the current capacity of your team. How do you implement a modern vision for your courseware without breaking the bank? Do you need external support? Can your team do it all? Have you bitten off more than you can chew? Maybe, but maybe not. A strong strategy to select your team, tools, and projects will help you put your money where your mouth is.
In this session, you’ll find out how to choose the right approaches to make your project a reality. You’ll learn to maximize the different people at your disposal to start your project on the right foot and achieve the desired effect. You’ll explore how to choose the right software for the job, learning how to leverage what you already own, and then select new tools to add variety. Online content? Videos? Whiteboard videos? 3D models? The type of software that you choose will have an effect on your course, so you’ll then explore different options for creating engaging content. Finally, you’ll look at strategies for working with your team and SMEs to meet your goals. You’ll leave this session able to plan your next projects to deliver results to your boss the next time the good idea fairy visits.
In this session, you will learn:
- What strategies can help you succeed with implementing ambitious new ideas
- Who should be on your team to help these ideas happen
- What types of attainable software can achieve big results
- How to find creative solutions to help you make your big ideas come to life.
Audience:
Designers, managers
Technology discussed in this session:
Modest 3D, Whiteboard video software, rapid authoring tools, Domiknow, H5P
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Luc Blanchette
Techno-pedagogical Advisor
Universitv© de l'Ontario Franvßais
Dr. Luc Blanchette is a seasoned learning and development professional. During his 20 years in the Canadian Armed Forces, he worked as a training development officer in a variety of positions and training establishments. He has advised various organizations on how to implement modern training solutions. He has been involved in a variety of aspects of training modernization such as online learning, blended learning, driver simulation, online assessment, instructor development, alternate training delivery and change management. He holds an undergraduate degree in adult education, a master's in distance education, and a doctorate in education with a specialization in instructional design.
507 Ukulele Learning: Exploring the Relationships Between Music and Learning
1:15 PM - 2:15 PM Thursday, October 24
Martinique A
There’s been a large amount of research in recent years exploring the value music has on the brain and learning. We’ve all experienced it in some way in our lives; from listening to music while learning or studying, learning something from a catchy song, or by learning to play an instrument. In this session you will explore the many relationships between music and learning. You will examine and discuss how people learn to play an instrument—there will even be ukuleles available for some to participate hands-on—and what this might mean to learning in general. Using the introductory ukulele lesson as a framework, this fun session will help you explore the many ways that music impacts and enhances learning. (Ukuleles made available during this session will be donated to the Children’s Hospital of Nevada UMC after the conference.)
In this session, you will learn:
- How music enhances learning
- How people learn to play an instrument, and what that means to learning
- How music might enhance your practices
- How to play a ukulele!
Audience:
Designers, developers, project managers, managers
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Jane Bozarth
Director of Research
The Learning Guild
Jane Bozarth, the director of research for the Learning Guild, is a veteran classroom trainer who transitioned to eLearning in the late 1990s and has never looked back. In her previous job as leader of the State of North Carolina's award-winning eLearning program, Jane specialized in finding low-cost ways of providing online training solutions. She is the author of several books, including eLearning Solutions on a Shoestring, Social Media for Trainers, and Show Your Work: The Payoffs and How-To's of Working Out Loud. Jane holds a doctorate in training and development and was awarded the Guild Master Award in 2013 for her accomplishments and contributions to the eLearning community.
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Shawn Rosler
Senior Instructional Designer
Office Practicum
Shawn Rosler has been an instructional designer, project manager, and developer of dynamic, interactive, and highly efficient eLearning and other instruction for over 20 years. He's a frequent contributor to industry-based publications, and he has presented to academic, medical, and corporate audiences on an expansive array of topics. From the basics of adult learning theory to the real-world application of converting instructor-led training to a computer or web base, he is an evangelist for trimming down processes while keeping them effective.
508 Leveraging AR Success from Other Industries
1:15 PM - 2:15 PM Thursday, October 24
Montego B
Learner expectations continue to rise as engaging AR experiences from the marketing world set a new standard. With many companies experimenting with AR for learning, the reputational risk from failed learning initiatives can be high. So why not reapply proven success from large-budget industries that also use AR to change behavior? Why not learn from the success and failures from the marketers and others who have been experimenting with this technology and testing how to use it most effectively?
In this interactive session, you'll take your AR learning plans to the next level. You'll explore the leading practices the world's top marketers are using in AR to support behavior change, and you'll examine how to use these practices yourself in a learning program. Through team-based scenarios, you'll apply specific AR techniques to learning and to your own work. You'll leave with practical and tangible tips that you can leverage in your next AR project to help it succeed.
In this session, you will learn:
- Best practices for using AR in learning, gleaned from other industries
- Pitfalls that learning professional should avoid in AR
- How to apply proven techniques from marketing to design the ideal user experience
- How to extract ideas from other industries and apply to L&D
Audience:
Designers, managers
Technology discussed in this session:
Zapworks, other AR technologies and tools
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Danielle Wallace
Chief Learning Strategist
Beyond the Sky
Danielle Wallace is the chief learning strategist at Beyond the Sky: Custom Learning. Previously, as a marketing leader with Procter & Gamble and PepsiCo, she learned strategic marketing principles which she now applies to learning and development to create compelling breakthrough solutions. Danielle is a sought after speaker at global conferences and her thought leadership is found in numerous industry magazines and publications.
509 Blockchain-Based Digital Credentials for Competency-Based Learning
1:15 PM - 2:15 PM Thursday, October 24
Andros B
Our work on competency-based medical education helped us create a learner-centered model that de-emphasized equating competency with grades and focused instead on abilities and achievement as salient learning outcomes. A challenge to this model, though, was providing verification of skill acquisition in an appropriate format. Through a year-long journey we were able to develop a blockchain-based credential framework that could help us execute on this model, and the lessons that we learned could easily apply to other industries as well.
In this case study session, you'll learn about how we approached and defined our challenges related to digital credentials, and how this could apply to similar challenges you’re facing in your own industries. You’ll learn more about using design thinking workshops to break down the “as-is”, explore user journeys, identify risks and assumptions, and ultimately produce a road map for a minimal viable product (MVP). You’ll then learn strategies from our development process, as well as how we created a minimal viable ecosystem. Blockchain is a team sport, so you’ll discover how we approached the creation of a blockchain ecosystem within our industry, and how you can use similar tools and principles for yours. You'll leave this session with a deep understanding of how to approach blockchain technology in learning—from MVP creation to implementation.
In this session, you will learn:
- How to determine if a blockchain solution may be valuable for your learning infrastructure
- How to successfully run a design thinking workshop to explore a blockchain framework in your industry
- The basics of blockchain technology and how it applies to learning credentials
- The value of creating an ecosystem within your industry to create a blockchain-based collaborative learning network
- About case studies on how blockchain-based learning technology has transformed areas of higher education, and how these examples could inform your thinking
Audience:
Developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Hyperledger-based blockchain, digital credentials platform
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Patrick Welch
Chief Knowledge Officer
ETHOS
Patrick Welch is responsible for people & organization, learning & development, knowledge management, and information technology/innovation for Ethos. He serves as the principle strategist and architect for developing a knowledge-based learning organization. He has a broad array of experience in both corporate and independent practices, with a clinical focus on veterinary ophthalmology and with management experience in organizational learning, learning technology, and innovation. Pat is a graduate of Purdue University School of Veterinary Medicine. He completed a medical internship at South Shore Animal Hospital, his ophthalmology residency at Iowa State University, and an MBA at Colorado State University.
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Jason Johnson
Dean, Lincoln Memorial University College of Veterinary Medicine
Lincoln Memorial University
Jason Johnson is one of the founding faculty members of 30th College of Veterinary Medicine in the USA, which he led to full accreditation. He has served in numerous leadership capacities including the Legislative Advisory Committee of the American Association of Veterinary Medical Colleges (AAVMC) and in the American Veterinary Medical Association (AVMA) House of Delegates. Jason has been awarded honorary diplomate status recognition by the American Society of Epidemiologists, Auburn Young Achiever Award, AVMA Future Leaders, Veterinary Business News Top 25 vets to watch in our 25th year, and the Ron Taylor Teaching Excellence Award.
510 Content Was Never King: Designing eLearning Solutions for Results
1:15 PM - 2:15 PM Thursday, October 24
St Croix AB
Have you ever been handed a PowerPoint deck and told to go off and build a course? Many organizations tend to begin an eLearning design project leading with their content needs; desired outcomes are merely an afterthought, if they're a thought at all. Unfortunately, whether or not a solution is successful is often left to chance. With so much on the line, who wants to take that gamble? So how can you approach the design process with a more results-focused point of view?
In this session, you'll explore a design approach that we like to think of as "measure twice, cut once"—where you wait to define the learning approach and strategy until after you've spent time identifying the organizational and business results. Once you're clear on the target, you can then undertake a thoughtful content and technology design process to ensure the solution will achieve the behavioral and business goals your organization is after. You’ll discover strategies to help you navigate this results-driven approach. This session is about more than just a five-step process to design (hint: it ain't your grandmother's ADDIE!) You'll also take a close look at tools you can use in your process, including how to articulate the specific business outcomes you want to measure against, define user personas, and use situation mapping to not just get clear on the learning outcomes, but help generate realistic scenarios you can use to create authenticity in your training.
In this session, you will learn:
- The five steps to help you define a more results-driven learning solution
- The three parts to a well-stated business outcome that will help you turn business goals into measurable learning outcomes
- Ways to create and use user personas to better understand the needs of your target learners
- How to identify and apply the three steps of situation mapping, a modified approach to Cathy Moore's Action Mapping
- About the six steps of a learning journey and how to use them in designing your overall solution
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Cammy Bean
Senior Solutions Consultant
Kineo
Cammy Bean started in the industry as a junior instructional designer in 1996 and has since collaborated with hundreds of organizations to design and deliver training programs. She’s worked at small startups, mid-sized training companies, boutique eLearning shops, and as a freelance instructional designer. An English and German studies major in college, Cammy found an affinity for writing and making complex ideas and concepts clear to an audience. In 2009, she helped start up US operations for Kineo, a global provider of learning solutions. Originally Kineo’s VP of learning design, Cammy is currently a senior solutions consultant. In this role she leads the North American sales team, supports clients through the initial discovery process, and manages Kineo’s portfolio of custom client accounts to help organizations meet their strategic business objectives through better learning solutions. She is the author of The Accidental Instructional Designer: Learning Design for the Digital Age – second edition (ATD Press, 2023).
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Ashley Reardon
Director of Learning Design
Kineo
Ashley Reardon is Kineo's director of learning design. Working in collaboration with clients, she takes their vision, objectives, and content and leads a team of learning designers and writers to bring it all to life in an engaging and effective learning solution. Ashley began her career in learning design almost 20 years ago. Ashley has a BS in cognitive science from the University of California, Los Angeles, and an MA in learning sciences from Northwestern University.
511 L&D Mystery Series: The Case of the Disengaged Learner
1:15 PM - 2:15 PM Thursday, October 24
Jamaica AB
Maybe it's the eyerolls. Maybe it is the rapid clicks of the "next" button. Regardless of what the action is, we know the look and feeling of learner disengagement. If we know that we don't want our end users to feel this way, then why is it a common occurrence in so many organizations? Instead of only focusing on research and high-level theories, this session will explore solutions to this common problem in a unique way—an interactive mystery!
In this session you’ll join Detective Knowles, a character who needs your help to solve his first L&D mystery—why someone is enjoying a pleasant slumber in front of a training module. This session doesn't only tell you about the research and tools but applies them during this interactive learning experience. Along your journey, you’ll explore three constructs of learner engagement and be challenged to apply them to your current setting using a scale of engagement for each. Additionally, you’ll be introduced to SCORE, a rating system to evaluate learning experiences, and use it help you solve the case. You’ll walk away with from this session not just having solved the mystery, but also with practical resources and tips to focus on learner engagement in face-to-face, blended, and virtual settings. Detective Knowles is counting on you, gumshoe.
In this session, you will learn:
- How learner engagement is operationalized in practice and academic literature
- Three learner engagement constructs (behavioral, cognitive, and emotional) and how to apply them in your setting
- How to apply SCORE (success, curiosity, originality, and relationships) to analyze your learning content and environments
- How to use technology to enhance learner engagement for your learning environment
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Poll Everywhere, Umu, Google live captioning, Google slides, Google docs
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Cara North
Learning & Development Leader, Speaker, & Author
Medical Mutual
Cara North is an award-winning learning leader who has worked in both corporate and higher education settings, as well as an independent consultant. Cara currently manages the learning and performance function at Medical Mutual. She is the author of Learning Experience Design Essentials and serves as a lecturer at Boise State University in their Organizational Performance Workplace Learning (OPWL) masters and certificate program.
512 Comics for Learning: Use Case in Cultural Awareness
1:15 PM - 2:15 PM Thursday, October 24
Antigua B
Knowing your audience is a fundamental step in the analysis of designing training. When that audience is international, this is even more critical for understanding cultural differences in both language and visuals. Then add in the additional factor of using the comic medium as a vehicle to tell a story through instruction. This combination is what was faced when designing an instructional comic for labor and delivery nursing students in northern India. This project needed to not just deliver content, but also do it in a way that reflected this audience’s lived experience and also leveraged the unique strengths of the comic medium.
In this case study session, you’ll explore the learning problems that were faced and find out why the comic medium was chosen as a solution to achieve the goals to increase awareness, increase retention, and change behaviors. You’ll learn about the steps that were taken to design characters for this comic that reflected the audience, from skin tone to their clothing and shoes. You’ll see how we addressed cultural understanding and how careful the script writing process needed to be to avoid inappropriate words and phrases. Finally, you’ll take a closer look at the results of this project and the impact this instructional comic made in reducing infant mortality rates.
In this session, you will learn:
- Why the comic medium was chosen as a solution for this learning problem
- The challenges that we faced when writing the instruction for a specific international audience
- How to write personality into characters that relate to the target audience
- The process through character modeling and the importance of attention to detail
- How to cast the right voice actors to play the role of the characters
- The results and impact this instructional comic made in reducing infant mortality rates
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Articulate Storyline 360, Adobe Illustrator
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Kevin Thorn
Director of Development
Artisan E-Learning
Kevin Thorn holds an EdD in instructional design and technologies and is an award-winning eLearning designer and developer. He is the director of development for Artisan E-Learning, and principal owner of NuggetHead Studioz, LLC., a boutique studio specializing in consulting and developing custom learning experiences. Kevin combines his skills in technology, instructional design, eLearning development, illustration, graphic design, animation, video, and educational comics to develop innovative learning solutions. He is a well- known industry speaker and trainer in visual communication, eLearning development, and design workflows and is a certified facilitator in LEGO® Serious Play® methodologies. ?
513 Taking xAPI Profiles Further: Technical Implementation of the Profile Spec
1:15 PM - 2:15 PM Thursday, October 24
Martinique B
As xAPI has gained increased adoption across the industry, challenges have emerged as we have seen inconsistencies in both the expression and structure of xAPI data generated from a wide variety of tools and sources. While the xAPI profile specification was designed to define and standardize the data structure, more support and definition is needed on how to apply xAPI profiles for specific use cases. In practice, many organizations are developing their own unique approaches without any consistency in xAPI usage that can be re-purposed for a larger audience.
In this session you'll hear about the research conducted for updating xAPI profiles, as well as the beginning framework of a repeatable methodology for anyone attempting to put xAPI profiles into practice. We'll share actionable recommendations on how to implement xAPI profiles to ensure conformance and consistency across the implementation spec. This session will be helpful for those who are considering the investment and technical application of xAPI profiles in their organization.
In this session, you will learn:
- Targeted development tips and techniques for creating xAPI profiles
- How to ensure conformance and consistency in your xAPI usage
- How to apply xAPI profiles to specific use cases
- Recommendations on how to put xAPI profiles into practice
Audience:
Developers, managers
Technology discussed:
xAPI, eLearning standards (xAPI, cmi5), learning analytics
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Rose Benedicks
CEO
Dashe & Thomson
Rose Benedicks is a renowned learning design expert and CEO of Dashe & Thomson. She has won awards for her learning experiences and is recognized for her approach to workplace challenges. She excels in aligning learning with business needs and proving the ROI of well-designed learning experiences. She holds a masters in instructional systems technology from Indiana University, is a leading presenter in the industry, and teaches instructional technology at the University of Tennessee, Knoxville.
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TJ Seabrooks
Chief Technology Officer
PeopleFluent
TJ Seabrooks is the chief technology officer at PeopleFluent, where he leads the engineering and technology organizations. TJ is influential in the evolution of eLearning standards–he played an integral role in the contribution to two Broad Agency Announcements (BAAs) awarded to Rustici by Advanced Distributed Learning Initiative (ADL), and has been a key contributor to the xAPI specification since 2012. TJ has an MS in computer science from Vanderbilt University and a BS in computer science from Mount Vernon Nazarene University. He is based in Nashville, Tennessee.
514 Case Study: Using Articulate Rise and Screenflow to Create Engaging Technology Training
1:15 PM - 2:15 PM Thursday, October 24
Montego DE
Is your technology training content as dry as the Sahara Desert? Are short deadlines killing your creativity and ability to provide interesting and meaningful eLearning? Are you new to eLearning development and need a tool that’s easy to learn how to use? At ServiceNow, we had these common challenges and one more: we had technical releases two times a year. This meant that we needed a development tool that curriculum designers could learn without much difficulty and could develop with quickly, because anything that was created would be outdated and need to be replaced within six months. We also wanted a solution that would allow us to take our technology training and turn it into engaging, online content without sacrificing creativity and ease of use. Articulate's latest authoring tool, Rise, helped quench our thirst for interactive eLearning with a tool that is simple to use for design and development.
In this session, you’ll discover the Articulate Rise tips and approaches ServiceNow uses to rapidly create engaging technology training. You’ll explore ways to take mundane technical steps and convert them into appealing content through the use of blocks, text, statements, and lists. Since most of the time screenshots of an environment are needed in technical courses, you'll learn how you can use labeled images, GIFs, and microlearning videos to make this information content more engaging. You’ll also look at how you can use additional tools—such as Screenflow—to create videos, voiceover, and GIFs that can enhance your content further. Finally, you’ll find out how to accomplish all of this while applying real-world scenarios and storytelling to help your audience learn to solve the common problems they might encounter.
In this session, you will learn:
- How to configure Articulate Rise for modular learning
- Tips for how to use Articulate Rise's text and image blocks to create engaging content for technology training
- Best practices for Rise layout and color schemes
- How to incorporate GIFs to teach small technical steps through the tool Screenflow
- How to apply storytelling techniques and personas to technology training
Audience:
Designers, developers
Technology discussed:
Articulate Rise, Screenflow
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Kim Haslam
Senior Curriculum Developer
ServiceNow
Kim Haslam is currently a senior curriculum developer for ServiceNow. She has over 15 years' experience training and creating instructor-led and eLearning courses. She has worked in many organizations, including higher education, recruitment, non-profit, and tech companies. She has a bachelor’s degree in elementary education and her master’s in instructional systems development. Her work includes sales and product training, management and leadership career development, HR, and technical training.
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Brissa Ramos
Senior Curriculum Developer
ServiceNow
Brissa Ramos has over 13 years of experience as an instructional designer, training specialist, and consultant. Currently she is a senior curriculum developer at ServiceNow. She has developed diverse content in varying businesses such as banking, higher education, non- profit, recruitment, and technology. She holds a bachelor’s degree in technical communications.
515 BYOD: Interactive Video with Adobe Captivate 2019
1:15 PM - 2:15 PM Thursday, October 24
St Thomas AB
Video has long been acknowledged as a great tool for training but has often been dismissed due to high production costs. In the last decade the landscape for video production has changed. There has been a dramatic reduction in expenses, mobile devices shoot HD video, and a wide array of YouTube-framework solutions has accelerated the role of video in corporate training. Most of the video content consumed by learners is linear and static other than basic video playback controls. The challenge for eLearning developers is to move video content beyond the traditional linear experience and incorporate engaging interactions.
In this BYOL session, you’ll explore ways to use Adobe Captivate to create an interactive video experience. You’ll review the planning process for interactive video in this tool, including the available interaction types. You’ll then find out how to modify the traditional video storyboarding process to suit this new approach. Finally, you’ll look at how you can use Captivate Actions to add branching to your videos.
In this session, you will learn:
- The planning process for interactive video in Adobe Captivate
- Approaches for storyboarding interactive video
- How to use Bookmarks and Slide Overlays
- Tips and tricks for creative video branching using Captivate Actions
Audience:
Designers, developers
Technology discussed:
Adobe Captivate 2019
Participant technology requirements:
A laptop with Adobe Captivate 2019 loaded (trial version is acceptable)
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Josh Cavalier
Founder
JoshCavalier.ai
Josh Cavalier has been creating learning solutions for corporations, government agencies, and secondary education institutions for nearly 30 years. He is an expert in the field of learning & development and has applied his industry experience to the application of ChatGPT and other Generative AI frameworks for business and life skills. Josh is passionate about sharing his knowledge and has a popular YouTube channel that shares tips and tricks on Generative AI. He is a seasoned speaker, presenting at conferences like DevLearn, Learning Solutions, ATD ICE, TechKnowledge, NAB, and Adobe MAX.
516 BYOD: Gamify Your Content with xAPI and Unity
1:15 PM - 2:15 PM Thursday, October 24
Montego C
Commonly used eLearning platforms typically offer only a limited amount of options when it comes to gamification. Similarly, traditional learning management systems can sometimes lag behind when it comes to observing learner usage. New technologies that solve these problems are certainly available, but how can you get started with them in a way that isn’t challenging and complicated to implement? This session aims to provide you with the solution; a guide to the tools that can help you overcome these challenges through an ecosystem approach.
In this hands-on session you’ll learn how to set up components of an xAPI ecosystem—from the learning record store to a Unity application that sends statements. We’ll walk through the process for setting up an LRS using Learning Locker and Amazon Web Services. Then we'll create a Unity application that can send custom xAPI statements to our new LRS. Using the TinCan.net library and some stock code, by the end of this session you’ll have an xAPI-enabled application that can be further customized to create gamified learning experiences in nearly any scenario imaginable.
In this session, you will learn:
- How to set up an LRS using Learning Locker and AWS
- How to build a basic Unity application
- How to leverage C# scripting to send xAPI statements
- What challenges we faced when developing and implementing our first Unity application and how we overcame them
Audience:
Designers, developers
Technology discussed:
Learning Locker, Amazon Web Services, Unity, xAPI
Participant technology requirements:
Please bring a computer that meets Unity's system requirements and pre-install the Unity application. (This can take over an hour, depending on your network connection.)
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Aric Mazick
Learning Designer
Holiday Inn Club Vacations
Aric Mazick is a learning designer with a passion for technology. He's exploring the use of emerging industry technologies and, thanks to an engaged and supportive leadership, has made waves in his company. He has spoken at multiple industry conferences about augmented reality and Unity development, and won Best Immersive/Simulation for his blended leadership program at Learning Solutions DemoFest 2019.
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Jose Torres
Learning Systems Manager
Holiday Inn Club Vacations
As a learning systems manager, José Torres combines his IT management knowledge with his passion for learning and development. Using his 10+ years of experience in the information technology field, José now enjoys researching, developing, and sharing new technologies with the L&D world. His background also includes system and network administration for higher education institutions.
SELR204 Getting Serious (Games) About Soft Skill Training
1:15 PM - 2:00 PM Thursday, October 24
Expo Hall: eLearning Rockstars Stage
Recently Google tested its hiring algorithms and found that seven out of their eight most important employee qualities involve soft skills. These include: being a good coach; communicating and listening well; possessing insights into others; having empathy toward and being supportive of colleagues; being a good critical thinker; problem solving; and being able to make connections across complex ideas. These skills are as teachable as any other skill. MIT Sloan researchers have the data to prove that not only can soft skills be taught, but that by doing so companies can recognize substantial ROI. The problem is that most companies don't know how to teach soft skills effectively. The answer is serious games.
By using serious games, companies can engage learners on a much deeper level, simulate real-world situations, encourage peer collaboration, provide instant feedback, and measure results. During this session we will showcase four simulation games designed to improve leadership, sales, and customer service skills, as well as alter IT security behaviors.
In this session, you will learn:
- The importance of soft skills in any corporate environment
- Why games are the best tool to use to train soft skills
- How powerful branching path games are for training leadership, sales, customer service, and cyber security
- How to build an engaging scenario or branching path game to train soft skills
- How to use data and analytics to measure the success of your branching path game, or how to understand where you may need to make changes in your game to change soft skills behavior
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Richard Lowenthal
Managing Partner
The Game Agency
Richard Lowenthal, a managing partner at The Game Agency, heads-up business services. Richard has more than 25 years of game development, publishing, and training experience. He has worked on training games with such companies as Intel, Microsoft, Colgate, Merck, and Pfizer, and educational games with AARP, National Geographic, Sesame Workshop, Disney, and The Learning Company. He’s also negotiated licensing deals for world-class brands including Wheel of Fortune, Jeopardy!, Monopoly, Scrabble, Bicycle Cards, Sesame Street, Crayola, and National Geographic. Richard holds a BS degree in aerospace engineering from the University of Texas at Austin.
SELT204 Meet Your New Friend Miro and Be More Agile With Visual Planning
1:15 PM - 2:00 PM Thursday, October 24
Expo Hall: eLearning Tools Stage
You know what you're doing and you do it well. You know your process works. But despite using the same methods and templates you've used before, you and your SME are not seeing eye-to-eye. You need just a little something more, or maybe something different, to close the gap and be on the same page. Have you ever had that situation? I have. My trusty workbooks and templates for course design worked well until I got to this one project and then they just weren't quite working. They weren't flexible enough. I knew I had to try a different approach. That's when I accidentally learned how a tool that's typically used as a collaboration tool for remote teams can be leveraged to help visual people better understand the plan for eLearning design and development.
In this session you will be introduced to use Miro to conceptualize design and development plans in a visual way so your project team has a cohesive vision. You'll learn how an infinite digital whiteboard (but it's so much more than just that) can allow you to be agile when the plans shift, and to use it as a place to brainstorm ideas and resources, pull in project documents created in elsewhere, and get feedback from others. You'll even see how you can take notes from in-person work sessions and easily add digital versions (just by taking a picture!) to your project space. You'll leave this session excited to use Miro with your teams to collaborate and visually plan and organize your projects. This is a tool you'll definitely want to add to your toolbox. The possibilities are endless. After all, it is an infinite whiteboard.
In this session, you will learn:
- How to be more agile with your approach to design while staying true to your existing processes
- When visual planning is beneficial
- How to use Miro to collaborate on ideas
- How to seamlessly integrate takeaways from in-person brainstorming sessions into existing plans
- How to ensure your visual participants share your vision
- How to update your plans on the fly
Audience:
Designers, developers, managers
Technology discussed:
Miro (previously RealTimeBoard)
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Heather Bolden
Teaching & Learning Designer
Case Western Reserve University
Heather Bolden is a teaching and learning designer at Case Western Reserve University. She enjoys brainstorming and problem-solving with faculty to come up with new ideas and solutions for engaging students in online and in-person courses, in a variety of formats. She helps faculty discover how online learning can work for them and their students by focusing on pedagogically enhancing their courses and figuring out the appropriate role technology can play.
SEMT204 Leveraging AR/VR for Collaborative Distance Learning
1:15 PM - 2:00 PM Thursday, October 24
Expo Hall: Emerging Tech Stage
Enterprise clients are looking for a way to showcase and provide internal and external training on complex products and processes in an immersive experience, but making 3D virtual reality presentations has historically required specialized software developers, which restricts some companies from being able to access these capabilities and causes increased costs for others.
In this session, you will learn how to create, edit, and maintain your own immersive training experiences. Using your own subject matter expertise on your products and processes, and by leveraging the advanced capabilities of augmented virtual reality, you can rapidly create digitalized solutions that are cost-effective, user-friendly, and that can accelerate and streamline the learning experience.
In this session, you will learn:
- How to create immersive presentations in minutes that can be published directly to desktop/VR/mobile
- How to create a learning environment that can engage multiple learners in multiple locations on multiple platforms (whether on desktop, VR headset, mobile)
- How to create better communication and comprehension through engaging 3D environments
- How to save development time and traditional costs associated with distance learning
- How to maintain security while transferring lessons
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Julia Pelton
Project Manager
Modest Tree
Julia Pelton oversees project management at Modest Tree, which include virtual and augmented reality development projects for military, airlines, and original equipment manufacturers. Julia is passionate about utilizing virtual and augmented reality technologies for workplace learning applications. With a bachelor’s degree in environmental science and international development, a certificate in project management, and a master’s degree in business administration, Julia has worked across varied industries throughout her career. She has over 10 years’ experience overseeing all phases of multi-million-dollar projects that span energy, defense, aerospace, and healthcare.
SMNX204 Is Your Curriculum Carrying Some Extra Weight? Put It On A Diet
1:15 PM - 2:00 PM Thursday, October 24
Expo Hall: Management Xchange Stage
Content bloat: It's embarrassing, it's uncomfortable, and you blame yourself for that extra weight you're carrying around. But how did it happen? You did a job task analysis, you created objectives, you tried to design efficiently. But somehow the program just kept growing. At JetBlue University, we're feeling the strain of training programs getting too large yet, with our safety focus, we can't just cut content or objectives. The only way to reduce the bloat is to reimagine how we handle required knowledge and skills that our job task analysis (JTA) has identified. To do that, we may need to take a few steps back and look again at our needs and expectations for modern learners in a modern workforce.
In this case study session, you'll learn about how JetBlue identified and addressed the strategic gap between unwieldy lists of knowledge and skills, and fit, healthy curriculum programs. As we share the simple internal tool JetBlue built, we'll talk through the advantages of using a strategy like this to positively influence new hire selection, learning retention, and training cost. To close out the discussion, we'll examine how modern workplace demands and technologies may inspire modern approaches to instructional design and performance support, including learning experience designers who partner with HR for talent acquisition and collaborate with decision makers for workplace rules and design.
In this session, you will learn:
- What you can do to refocus training time on what's important
- Where there may be a gap between your JTA and your program design
- How you can determine training strategies for a variety of objectives based on a few key factors
- What benefits you can realize by partnering across departments for holistic learning solutions
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
MS Excel
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Kristianna Fallows
Supervisor Learning Design
JetBlue University
Kristianna Fallows, supervisor of learning design at JetBlue University, has been working in instructional design for 18 years. She has an MA in applied learning & instruction. She has worked for JetBlue University for seven years. Her passions include travel and adventure, and studying why and how adults learn. She believes providing meaningful learning opportunities is the best way she can help others achieve their dreams. Kristianna loves to share with others how they can apply research-backed learning theories in a practical way in their business environments.
STRS204 Capturing Peer-to-Peer Content & Scaling It
1:15 PM - 2:00 PM Thursday, October 24
Expo Hall: Strategic Solutions Stage
Learning from a peer is a powerful tool and most learner populations are very receptive to hearing best practices. Peer-to-peer learning is very personalized and direct, which allows for instant implementation. This type of strategy works very well in small group settings, but due to its personal nature, it is extremely difficult to scale. How can you create a curriculum that allows for this wonderful, small-scale interaction to be delivered at scale?
In this session, you will learn how to create an effective peer-to-peer learning strategy. You can leverage tools that you currently utilize today—webinar delivery tools, video microlearning, or in-person workshops. You will even participate in an activity during the workshop. You'll leave this session armed with an arsenal of tactics that will enable you to scale peer-to-peer learning in your organization.
In this session, you will learn:
- Strategies for scaling peer-to-peer learning
- How to leverage existing tools for delivery
- A framework to approach the design of peer-to-peer content
- How to identify experts that could assist with the content creation
Audience:
Designers, developers, managers
Technology discussed:
Video, webinar, ILT
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Edward Brice
Director of Talent and People Analytics
Allstate
Edward Brice is the director of talent and people analytics within the data, discovery, and decision science team at Allstate Insurance Company. He is responsible for deepening the digital mindset of the organization through a hybrid learning strategy, as well as the active management of the data science talent pipeline. Prior to this role, he served as the director of education strategy and operations for the Agency Sales organization, where he was responsible for the onboarding and continuing education for all producer distribution models. Edward began his career as a high school math teacher as a part of Teach For America in Chicago. He spent some time in operations at Sears Holdings before joining the Integrated Learning team. He holds an MBA from University of Chicago-Booth School of Business, a MAT in secondary education from Dominican University and a BS from Morehouse College with a dual concentration in mathematics and economics.
SELR205 What’s Happening in the eLearning Space?
2:15 PM - 3:00 PM Thursday, October 24
Expo Hall: eLearning Rockstars Stage
Without a knowledge of where the industry is headed you may find yourself on the wayside as technologies and techniques pass you by. Staying on top of your game means watching current trends and knowing what tools are available to make you the best eLearning professional you can be.
Join Andrew Scivally, CEO of eLearning Brothers, as he hosts a panel of eLearning thought leaders discussing current trends and the projected future of the eLearning industry. Hear from the companies that are driving this industry forward and creating next year's trends. You'll leave this session inspired and energized to implement new ideas and technologies in your training.
In this session, you will learn:
- What the top eLearning trends are right now
- What tools and best practices are shaping the future of eLearning
- New ideas and technologies to implement in your training
Target audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Andrew Scivally
CEO & Co-founder
ELB Learning
Andrew Scivally is the co-founder and CEO of ELB Learning. He has 20 years of experience in the learning technology space, including all aspects of course design and development, as well as leading learning and development teams for financial institutions such as JPMorganChase and Zions Bank. He holds a master's degree in computer education and cognitive systems. Led by Andrew, ELB Learning has established an industry-leading brand and been featured in the Inc. 5000 for six consecutive years.
SELT205 The 3 Pillars of an Effective Digital Learning Program
2:15 PM - 3:00 PM Thursday, October 24
Expo Hall: eLearning Tools Stage
Digital transformation is the name of the game, but how do you know if your current learning program is actually successful? While digital, one-size-fits-one approaches are gaining recognition across the industry, many organizations are still relying on outdated solutions that leave learners wanting more. In-person courses and paper-based materials aren’t learner-friendly for busy professionals, and traditional LMS platforms prioritize content management over creating a premium learning experience. These options also offer limited functionality and ability to scale, preventing businesses from expanding their reach into new markets and users. Without incorporating modern learning methods, you run the risk of a bad learning experience that results in high dropout rates, poor learner engagement, and ROI left on the table.
In this session you will learning how to adopt a new learning strategy that aligns with today’s learners. We’ll take a deep dive into the three core pillars of an effective learning program—learner engagement, learner experience, and organizational revenue—to ensure your learning program is set up for success. Organizations that create engaging, differentiated programs will have a huge industry advantage in the years to come. But how do you tie all these learning pillars into a unified strategy? Through a personalized digital learning solution.
In addition to reviewing the three core pillars of an effective learning program, we will also present five questions you should consider when evaluating your current learning program or when considering a new option.
In this session, you will learn:
- How to increase learner engagement
- How to use your learning program to drive revenue
- How to create a personalized learner experience
- What questions to consider when evaluating your learning program, or a new option
Target audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
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Dean Swetz
Enterprise Solutions Manager
BenchPrep
Dean Swetz is an enterprise solutions manager at BenchPrep, helping organizations deliver engaging, learning experiences. Prior to his time at BenchPrep, Dean spent over 15 years working alongside several Fortune 100 companies to develop data, analytic, and software strategies for various uses. When not helping education-focused organizations with learning and development programs, Dean spends his time coaching his son's baseball team and volunteering at various community organizations.
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Margaret Larson
Business Development Representative
BenchPrep
Margaret Larson is a business development representative at BenchPrep, an online learning platform that delivers learning experiences and drives revenue for nonprofits, corporations, and training companies. In her role on the solutions team, her primary goal is to help organizations evaluate the health of their current learning programs and see the value of an engaging, unmatched learning experience with BenchPrep's Learner Success Platform.
SEMT205 How Learning Pool Makes Next Gen Platforms Simple
2:15 PM - 3:00 PM Thursday, October 24
Expo Hall: Emerging Tech Stage
LXP, LMS, LRS, bots and more … the complexity of next generation learning technology is growing. Learning Pool is here to make life simple. This session will present a simple architecture into which you can categorize learning technology and present a seamless, simple way to bring all of the elements of a “next generation” learning ecosystem to life.
In this session we will present a simple method for architecting your learning technology ecosystem and showcase how, using mostly open source technology, Learning Pool has created a seamless set of platforms and tools to create a next generation learning experience.
We will explore the LMS vs LXP debate, seeking to understand whether the technologies should be complementary or competitive, and look at options for integrating content from multiple sources and many providers.
We will showcase some best practice examples of “learning in the flow” of work, as well as advanced analytics capabilities to help understand how your users are interacting with your ecosystem.
In this session, you will learn:
- The 3-layer architecture principle
- How LXPs, LMS, LRS and content providers can work together
- Case examples of companies making the “ecosystem” concept work
- How bots, nudges, and smart campaigns form part of the mix
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Ben Betts
Chief Executive Officer
Learning Pool
Ben Betts serves as CEO for Learning Pool. Previously, Ben served as chief product officer, where he worked to help define and develop Learning Pool's next generation of workplace digital learning platforms, with a focus on learning experience platforms and the learning analytics space. Ben's expertise is based in research, having completed his PhD researching the impact of gamification on adult social learning, Ben has authored and contributed chapters for many books, has two peer-reviewed academic papers, and has presented at conferences around the world, including TEDx.
SMNX205 The Rise of Video in Higher Education and Corporate Training
2:15 PM - 3:00 PM Thursday, October 24
Expo Hall: Management Xchange Stage
Since the advent of YouTube, video has shot to prominence as a medium of knowledge transfer and training. Video has become an invaluable resource for teaching, professional development, formal instruction, and any kind of knowledge transfer. The rise in the use of video content brings along questions and challenges that we'll explore:
- Does academic research validate pedagogic effectiveness of knowledge transfer through video content?
- What are the pros and the cons of video learning?
- What are the best practices of using video learning in higher education and corporate training?
- What are the key ingredients of a good learning video and online training course?
- What can training professionals learn from the informal learning ecosystem on YouTube, Udemy, etc.?
In this interactive session we will provide answers. We will investigate the advantages and challenges of using video content in education and training, and explore different types of video and how they work. We’ll explain the key elements of good educational video content and give hands-on, practical advice on what is needed to start creating your own videos. We will explore the key impediments in formal institutions to producing effective video for learning, and how to overcome them with innovative tools. Best practice examples and case studies will show the audience how videos can be effectively used in higher education and in the business world.
In this session, you will learn:
- How the use of video can help you achieve your educational and training goals
- The effectiveness of video-based learning versus more traditional training approaches
- The key ingredients to building good learning videos and online training courses
- The ideal workflow for building great educational video content
- How to maximize your education and training budget by effectively using video content
- The different video tools you need depending on the content you need to create
Target audience:
Managers, senior leaders (directors, VP, CLO, executive, etc.)
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Dominik Lukes
Digital Learning Technologist
Saïd Business School, University of Oxford
Dominik Lukes is a digital education and technology specialist at the Saïd Business School, the highly ranked business school of the University of Oxford. He Is a specialist in education and technology, with interests in open education and pedagogical innovation. He has a strong background in special needs and literacy. He also has web design and development experience in Drupal and WordPress. As an independent scholar focused on human communication with expertise in metaphor theory, discourse analysis, construction grammar, and Slavic linguistics, he has special interest in cross-cultural communication and training.
Curtis Giesen
Managing Partner
Rapidmooc
STRS205 10 Games You Can Use to Make Instructional-Led Training More Effective
2:15 PM - 3:00 PM Thursday, October 24
Expo Hall: Strategic Solutions Stage
According to the National Training Laboratories, passive training (lectures, reading, and videos) results in 5 –20 percent retention rates while active training (learning-by-doing, playing games, or participating in activities) can deliver retention rates as high as 90 percent. Despite this significant delta, the majority of trainers fall back on Death by PowerPoint, driving employees to complain about boring and ineffective training.
Knowledge retention is key but active training can deliver much more: motivated learners; critical thinking skills; problem-solving skills; creative thinking skills; collaboration; and interpersonal skills. It’s time for the training industry to adopt active training more regularly.
Effective instructor-led training is not about being the “sage on the stage”–it’s about being the “guide on the side,” leading participants to water instead of blasting them with the fire hose.
In this session I will compare passive vs. active training techniques, showcase 10 games that trainers can use to engage their attendees, and provide five takeaways for how trainers can easily and affordably deploy games in their classrooms.
In this session, you will learn:
- About active vs. passive learning
- 10 games and activities, and identify when to apply each one to your instructional-led training
- About gamification (points, badges, leaderboards, prizes) and how they can motivate learners
- About data collection and how to apply individual/group trends to future classroom sessions
Target audience:
Developers, designers, managers, senior leaders
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Stephen Baer
Co-Founder & Chief Creative Officer
The Game Agency by ELB Learning
Stephen Baer is co-founder of The Game Agency (by ELB Learning), an INC Magazine Best Workplaces Company. He is a monthly contributor to Forbes.com and a regular speaker at EdTech conferences. For 15 years Stephen has been creating award-winning games to educate and activate audiences for new-employee onboarding, sales and product training, leadership development, safety, security, compliance, systems and processes, customer service, and many other topics. Stephen has also helped shape the education industry and disrupt traditional learning methods with S.T.E.M, FinLit, and Social Skills learning games that have been deployed in over 20,000 schools.
601 Test Instructional Ideas Quickly and Cheaply With Lean Prototypes
3:00 PM - 4:00 PM Thursday, October 24
Martinique B
You've got a great idea to increase learner engagement, decrease learner attrition, or improve learning outcomes by adding a new feature to your learning platform or purchasing a new product or service. Maybe you have clear research to back up your idea, or just a solid hunch based on your experience as an eLearning expert. But implementing your plan will take time, money, and personnel. If you're wrong or you implement the solution incorrectly, you'll end up wasting precious resources without improving your learners' outcomes. What you need is a way to quickly and cheaply test your idea before deciding to commit to a purchase or addition to your learning system.
In this case study session, learn how Treehouse—an online coding school—used lean prototyping to test ideas for improving student outcomes without investing excessive time, money, or personnel. You'll find out how we combined a simple patchwork of free tools to evaluate a student-driven assessment process promoting reflection and critical analysis through peer review. Throughout this story you’ll learn how to rapidly test and refine instructional ideas by combining readily-available tools like Google Forms and Docs, email, spreadsheets, and high-touch evaluation-like user interviews and surveys. You'll also explore how to create a prototyping plan, identify risks and rewards, measure and evaluate results, and iterate quickly to develop a solid solution that can convince decision makers to invest in your idea.
In this session, you will learn:
- How fast and lean prototyping can let you test your hunches without spending a lot of money, overcommitting resources, and locking yourself into a technology solution you don't need
- How rapid prototyping of a "great" idea can help you quickly and cheaply identify (and abandon) ideas that aren't so great after all
- Tips for using free and freely-available tools to test instructional ideas to improve learning outcomes
- Ways to identify and measure successful outcomes to move a prototype into production or lead to a purchasing decision
- How to create a prototyping plan to identify risks and rewards
Audience:
Designers, developers, managers
Technology discussed:
Google Sheets, Google Docs, Google Forms, Email
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Dave McFarland
Director of Learning
Treehouse Island
Dave McFarland is the director of learning at Treehouse, an online coding school. He is a passionate educator with over 15 years of experience teaching adult learners both online and in person. For the last five years, he's been applying what he's learned about instruction and the science of learning to help build an online learning platform to provide new career opportunities for individuals pursuing a career in tech.
602 Improving Employee Retention with xAPI
3:00 PM - 4:00 PM Thursday, October 24
Antigua A
One in five newly-graduated registered nurses quits within the first year of their first job, never to return to nursing. Exit interviews often reveal the same basic stories: nurses feel unsupported and overwhelmed by the transition from school to nursing practice. But what if hospitals had an early warning system to inform interventions that address a newly-graduated nurse's concerns before a nurse feels like they have to quit? And how could this early warning system be used in other situations, as well?
In this case study session, you'll learn ways to design evidence-based interventions and how xAPI can give you the data you need to inform your decisions and approaches. You'll explore different components of this particular case study and then look at the process to launch and improve a small suite of interventions that were able to continually provide actionable insights to improve content, tools, and outcomes. You’ll find out how to use instructional design and xAPI together to drive performance support, eLearning, and other feedback loops to affect real-world outcomes and provide needed insights to multiple stakeholders. You will leave the session with strategic approaches for how to measurably impact retention and ROI.
In this session, you will learn:
- What kinds of questions drive an outcome-focused learning project
- How to identify data needed to answer those questions
- How to design feedback loops to provide this necessary data
- How to use data to tell stories to different stakeholders
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Aaron Silvers
Manager, Analytics
Elsevier
Aaron E. Silvers helps teams achieve real-world outcomes with analytics strategies for high compliance, high accountability concerns. A common theme throughout his 20+ year career is an optimistic embrace of talent, emerging technology, and entrepreneurialism that charts learning & development paths towards measurable outcomes that scale.
603 Using Simulations to Drive Sales Productivity
3:00 PM - 4:00 PM Thursday, October 24
Andros B
We all want to be able to show bottom line results from our training efforts. But how do you engage an on-the-go, never-at-their-desk sales force? At Cydcor, a face-to-face, outsourced sales company, engaging a busy learner base in a format that appealed to them was a challenge. Not only that, but the executive team was asking for tangible results. The team needed a fresh approach to meet the needs of the learners and the executive team—and quick!
In this case study session, find out how we drove learner engagement and ROI through video-based simulations. You'll explore how the team drove higher participation by engaging their learner base in the creation process. The team recorded top sales agents modeling real-life customer scenarios and created interactive video-simulations teaching the sales decision tree. You'll also learn how a focus on KPI's from the beginning led to a provable return on investment. The team wanted to decrease the days to make a sale and had a rigorous process to ensure each scenario drove that result. And it did, by 35 percent! If you are struggling with engagement, behavior change, or proving results, you’ll walk away from this session with a simple, replicable process you can apply to turn your situation around immediately.
In this session, you will learn:
- Why it's important to include your audience in the creation process to drive engagement
- How repetition of key learning objections leads to retention and behavioral change back on the job
- How to weave a consistent thread of focusing on results throughout your training creation and the inevitable outcome of ROI
- How to use video-based simulations within Articulate Storyline
Audience:
Designers, developers, managers
Technology discussed:
Articulate Storyline, video-based scenarios, Excel
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Kelli MacIver
Director, Learning & Development
Cydcor
After graduating from Gonzaga University, Kelli MacIver began working for Cydcor as a door-to-door, commission-only sales agent. Since then she has held many roles within Cydcor, including most recently being selected to build the brand-new learning & development department. With a focus on delivering results, Kelli has implemented a learner- focused culture and introduced microlearning and gamification strategies to their workforce. Kelli holds a certification in gamification and time management and has recently earned her CPLP accreditation.
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Russ Bacon
Director of Digital Learning and Innovation
Cydcor
Russ Bacon is the director of digital learning and innovation at Cydcor, the world’s largest outsourced sales specialists. Russ has spent the past decade using gamification and crowdsourcing to connect the hearts and minds of Fortune 500 companies to unleash inspired performance. His work has been featured in in Forbes, CIO magazine, and the Gartner book Gamify.
604 Learning at My Fingertips: A Mobile App Case Study
3:00 PM - 4:00 PM Thursday, October 24
Antigua B
Our organization had a challenge: we had text-heavy, hard-to-navigate, print-based learning documents with multiple versions. Not only that, the documents needed to be updated often. We wanted to change this approach and instead make the possibility of "right-time-right-place" training and support into a reality using a mobile app. While not a seamless nor instant fix, our results show that we're providing a better learning and support experience to our users with media-rich, navigable and interactive offline, "right-time-right-place" content—an approach which would work well for delivery of any media-rich, navigable content to diverse and mobile users.
During this case study session, you’ll discover how a custom mobile app can help you give your audience easy and quick access to job-specific training and reference materials at the time and place they need them. You’ll explore the key points in the app design and development process, including problem identification and definition; development tool selection; content development, vendor, and launch experiences; usage data; and user feedback. You’ll get insights in how to plan both pilot and broad launches, organize content development with multiple authors, and track progress in a "build while flying" environment. You'll get a glimpse into our challenges, successes, and lessons learned, and what you might do differently in your own projects. (We learned the hard way, but must you?)
In this session, you will learn:
- How we created and deployed a mobile app within our small but mighty instructional design team
- Methods for creation of a mobile app without (much) coding
- Approaches to tool selection
- Tips for planning and organizing a multi-user and layered development process in a complex project environment
- How best to prepare for some of the challenges that come with vendor developers
- Strategies for deploying a mobile experience that work best for your audience
- About our lessons learned and real-world triumphs of the app launch and implementation
Audience:
Designers, developers, managers
Technology discussed in this session:
Custom mobile app development, Adobe Experience Manager Mobile (formerly Digital Publishing Suite), Adobe Mobile Analytics, Adobe InDesign, Mag+ interactive digital publication creator, HTML/5, PDF
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Meg Bertapelle
Principal Instructional Designer
Intuitive
Meg Bertapelle is a principal instructional designer in the global customer learning & development department at Intuitive, with over 15 years of experience designing and developing learning solutions. She works continuously to improve internal and external customers' learning experiences involving Intuitive's products, emphasizing activity and practice as often as possible. Meg holds an MA in instructional technology from San Jose State University. She received the "Education Professional of the Year" award from her organization in 2016, placed second in the DevLearn Hyperdrive competition in 2017, and has been pleased to speak at DevLearn the last few years.
605 Transforming Organizational Learning: SMEs as Creators, L&D as Advisors
3:00 PM - 4:00 PM Thursday, October 24
Bermuda AB
In an ideal world, your organization would have enough designers and developers to create all the eLearning and performance support tools employees need to do their jobs right—and you’d have the budget to pay vendors when your team's capacity was running low. Unfortunately, we don't always live in that ideal world. We sometimes find ourselves in one where resources and budgets may be stretched, but company initiatives still need to be supported by training programs. One way to address this is to use your development team for key initiatives, but give your SMEs the tools, resources, and support they need to develop non-essential programs. There’s risk that SMEs could pump out slide after slide of bullet points that no one really learns from, but it can be mitigated with a strategy that maintains some design quality standards while allowing SMEs to get the development done.
In this session, we'll walk through how you can implement a decentralized development structure in your organization. Of course, you can't merely give SMEs access to development tools and say "GO." No, you need a structure that provides a process, expectations, guidelines, resources, tools, and (most importantly) support for SMEs while they develop their courses. We'll discuss how we helped a client successfully implement this very structure. Not only did we have to provide the tools and resources for the SMEs, but we also had to give the learning consultants the tools, resources, skills, and knowledge to transform them into the SMEs' trusted advisors. At the end of the session you'll walk away with our complete support guide that you can use to implement these strategies yourself when you get back to the office.
In this session, you will learn:
- How to structure your team to support a decentralized development strategy
- What to consider when deciding if a decentralized structure is right for your organization
- What tools and strategies you'll need to provide SMEs to help them develop eLearning
- What skills and knowledge your consultants need to transform to trusted advisors
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
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Ken Murray
Chief Learning Experience Designer
Honeycomb Institute
Ken Murray lives by the mantra, "Design is not simply about making things beautiful. It's about enhancing clarity, credibility, and usability." He is the founder and chief learning designer at the Honeycomb Institute. He carries 15+ years of experience in LX design. Ken has led the development of over 900 innovative and award-winning learning experiences using gamification, microlearning, and performance support for Hudson's Bay Company, the Hospital for Sick Children, Lord & Taylor, Home Outfitters, CARA Foods, and General Electric. He brings to the table strategic thought leadership on best practices to ensure training and support solutions lead to better outcomes.
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Steve Blane
Managing Partner
Darn Clever Design Collective
Steve Blane is an award-winning learning experience designer with a specialty in (and passion for) digital learning. He's been in the training and development industry for close to 20 years. Steve works with some of Canada's leading organizations to formulate and tweak their digital development strategy to better support organizational needs. Steve has taught learning experience design and eLearning development for over 10 years at certificate programs in Toronto. He is currently the program director for the Master of Digital Learning Certificate program.
606 Strategies for Tackling Learning Modernization Challenges
3:00 PM - 4:00 PM Thursday, October 24
Montego B
Learning modernization cannot be merely shoving legacy content into new technology. It needs to be a transformation in the way organizations approach learning to ensure better utilization of people and resources as the workforce of the future emerges. To be successful, the development of learning ecosystems requires collaboration between information architects, instructional designers, software developers, human resource managers, and others. Teams are applying skills in which they may have never received formal training and, while the principles of classic educational models (e.g., Bloom's Taxonomy) continue to hold true, the means by which we apply them has evolved. No one field has the background skillsets and expertise to accomplish this task alone.
In this session, we'll explore lessons learned from a university/industry collaboration to design a learning ecosystem with a solid learning science foundation capable of utilizing legacy instructional content and evolving to incorporate new strategies and technology. You'll learn how to identify key challenges that can arise during this kind of learning modernization, such as taxonomy development, integration of new with existing technologies, and cross-disciplinary buy-in. And, you'll discuss strategies for overcoming these challenges.
In this session, you will learn:
- To identify risks in the learning modernization process
- To identify skills/voices necessary for a successful learning modernization collaboration
- Strategies for approaching taxonomy development
- Tips for generating buy-in
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Learning management systems, skills tracking software, learning record stores, simulation, virtual reality, augmented reality
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Patricia Bockelman Morrow
Associate Professor
University of Central Florida
Patricia Bockelman Morrow is an associate professor at the University of Central Florida, where her research incorporates cognitive science, learning science, and modeling and simulation to support efforts from defense, healthcare, and energy industry sponsors. In addition to her research, she serves as graduate teaching faculty in the modeling simulation and training program at UCF. She holds a doctorate degree.
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Susan Spark
Learning Technology Manager
Schlumberger
Susan Spark is the learning technology manager at Schlumberger. Along with her exceptional team, she is focused on bringing L&D into the fold of the corporate strategy toward digital platforms, big data, and innovative technologies. Susan is responsible for the development of emerging learning technologies such as virtual and augmented reality, as well as implementation of a modern, adaptable, learning ecosystem. She effectively integrates 14 years of Schlumberger experience across diverse roles in data management, recruiting, HR compliance, and training center management.
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Rae Hanson
Information Architect
Institute for Simulation & Training, University of Central Florida
Rae Hanson is research faculty at the University of Central Florida. As an information architect, she is continuously working to improve the learner experience with a focus on the design and development of learning management systems and multimedia interactive content. She has participated in the design, quality assurance, and maintenance of online, database-driven applications and interactive websites, as well as the development of training programs for defense, transportation, healthcare, and energy industry sponsors. A storyteller at heart, she is always looking for the most effective way to capture a learner's attention.
607 Training Games - The Best Tool To Educate & Motivate Employees
3:00 PM - 4:00 PM Thursday, October 24
St Croix AB
Our mission at The Game Agency is to help companies train their employees better. Investing in human capital is the most important strategy a company can have to ensure its workforce has the knowledge and confidence to be successful. People are so distracted today and traditional training is simply not stimulating enough. Creating a game-based learning strategy can be overwhelming and just getting started can be daunting. Gamified learning is pointless without good data and robust analytics; however understanding all the data and analytics can be challenging.
In this session, we'll demonstrate how games encourage active participation, increase knowledge retention, and drive performance. We'll showcase best practices in using games to enhance eLearning and ILT for onboarding, product training, sales training, and compliance training. We'll provide step-by-step instructions on how to start on the right path to building a training game. We'll explore five performance objectives and align a game mechanic with each learning goal. We'll talk about how to analyze data received from your training, understand ways to detect unique behavioral trends, and when to use this data to adjust your training to reach your performance objectives.
In this session, you will learn:
- How to make a good game that will ensure your content sticks
- How to use data to adjust your training
- How to incentivize your employees to return to your training
- How to detect unique behavioral employee trends
- What is the corrective feedback paradigm and why it's important
Audience:
Designers, developers, managers, trainers, senior leaders (directors, VP, CLO, executive, etc.)
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Richard Lowenthal
Managing Partner
The Game Agency
Richard Lowenthal, a managing partner at The Game Agency, heads-up business services. Richard has more than 25 years of game development, publishing, and training experience. He has worked on training games with such companies as Intel, Microsoft, Colgate, Merck, and Pfizer, and educational games with AARP, National Geographic, Sesame Workshop, Disney, and The Learning Company. He’s also negotiated licensing deals for world-class brands including Wheel of Fortune, Jeopardy!, Monopoly, Scrabble, Bicycle Cards, Sesame Street, Crayola, and National Geographic. Richard holds a BS degree in aerospace engineering from the University of Texas at Austin.
608 Case Study: How a Small Part of Ally is Using AR in a BIG Way
3:00 PM - 4:00 PM Thursday, October 24
Andros A
As a small department at Ally Insurance, it would be easy to rely on the old standby of instructor-led classroom facilitation for all topics— especially the boring ones. But we know that instructor-led classroom facilitation is not always the best, most efficient, or even most innovative way to communicate content to learners. What if a small but mighty department could create and implement a whole new way to learn and retain information? What if they could quickly be the leader in L&D for their entire company with this new way of learning? And what if that new way was radically fun and techy?
In this case study session, you'll learn about how Ally Insurance Operations’ L&D team implemented AR to create a fun and effective way to learn about insurance. You'll find out how this small team of four created an AR scavenger hunt to teach employees about the different lines of business and what they need to know to partner effectively; how they used AR combined with gaming to make an interactive and competitive skill check; and how they used AR to showcase products and services to external customers. You'll leave the session with lessons learned from how Ally Insurance Operations uses AR to enhance learning for internal and external customers, and ideas for how you can use AR at your own organization.
In this session, you will learn:
- How Ally Insurance Operations’ L&D team implemented new and emerging technology to create a fun and effective way to learn about insurance
- How Ally used AR combined with gaming to make an interactive and competitive skill check
- How this small team of four created an AR scavenger hunt to teach employees about the different lines of business, and what they need to know to partner effectively
- How Ally used AR to showcase products and services to external customers.
Audience:
Designers, developers, managers
Technology discussed in this session:
Zappar, PowerPoint, Adobe Presenter, Board Games
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Betty Dannewitz
Founder, CEO, the actual Betty
ifyouaskbetty
Betty Dannewitz is an immersive experience designer with over 18 years in corporate learning and development. She is also a speaker, podcaster, and high-performance coach. Betty's passion is to help people become better humans and she advocates that innovative technology, like augmented reality, has a HUGE role in making that happen.
609 I Find Your Lack of Retention Disturbing: Boost Retention with Pop Culture
3:00 PM - 4:00 PM Thursday, October 24
Montego A
A struggle many of us face in our work is a lack of retention of concepts and content. Studies show learning experiences that aren’t entertaining, current, or relatable to the audience can have less success with short-term and long-term learning retention and comprehension. The solution: transforming your pedagogy to include pop culture references. This approach gives people a personal relationship with the material being taught, which can lead to increased comprehension and retention.
In this session, you’ll learn why using familiar imagery and references creates a personal relationship between people and your material, and why this relationship increases short- and long-term comprehension. You’ll explore methods of creating that personal relationship by incorporating meaningful pop culture scenarios, references, and Easter eggs. You’ll discover how these methods create a more memorable and relatable experience for your audience, which can lead to higher retention. We don't always use pop culture references in training, but when we do, we'll use eLearning examples in this session. Stay educated, my friends.
In this session, you will learn:
- Why using relatable references leads to higher learner retention
- How to thoughtfully use pop culture references to reinforce learning objectives
- How Easter eggs can be used as learning opportunities
- Strategies for how to use appropriate pop culture references
Audience:
Designers, developers
Technology discussed:
Articulate Storyline, PowerPoint
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Chris Perez
Senior eLearning Developer
Hitachi Vantara
Chris Perez, senior eLearning developer, got involved in education/training development with Hitachi Vantara in 2002. Chris focuses on web-based training development, video production, graphic design, HTML development, and learning technology consultation.
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Aly Gillen
eLearning Developer, Instructional Designer
Hitachi Vantara
Aly Gillen began her career at Hitachi Vantara as a technical writer. This unrooted a deep interest in making training exciting and engaging and led to her growth as an education developer. She holds a BA in English and has written over half a dozen novels.
610 Vanquish Copyright Fears: Creative Commons & Shareable Media
3:00 PM - 4:00 PM Thursday, October 24
Barbados AB
Copyright law can be intimidating, even though its intent is to encourage creativity. The cost of copyright confusion can affect every stage of the development and delivery process, as well. But thankfully it can be easier to understand how to respect copyright and find free online media you can legally use than it might seem at the surface.
In this session, you'll learn about copyright essentials through an entertaining and easy-to-understand snapshot of the law. You'll discover how to find and use free media properly, how to protect your own work, and how to apply best practices in fair use. You'll also learn more about where to find free multimedia you can safely use. By the end of this session you’ll be able to break down the walls that prevent you or your organization from using fabulous free resources because you aren't sure whether your use will infringe someone else's rights. You’ll make fair use your friend and also discover how to access thousands of free photos, videos, music, and motion graphics.
In this session, you will learn:
- About copyright law and fair-use basics
- How to find and use free online media
- Why use Creative Commons licenses and which are most accommodating
- How to protect your work and avoid being sued
- About privacy and media
Audience:
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), educators
Technology discussed:
API for Creative Commons licenses and plugins for proper attribution of work
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Barbara Waxer
Copyright & Media Educator
Seattle Film Institute
Barbara Waxer is a copyright and media educator, author, and trainer who teaches at the Seattle Film Institute and Santa Fe Community College. She has authored over two dozen textbooks and online products on copyright, finding and using media, writing for the web, and Adobe and Microsoft software. Her book, Internet Surf and Turf Revealed: The Essential Guide to Copyright, Fair Use, and Finding Media, won the TEXTY Textbook Excellence Award and the New England Book Show Award. Barbara thrives when developing best practices for users and creators of digital content.
611 When Learning Engineering Meets Instructional Design
3:00 PM - 4:00 PM Thursday, October 24
Jamaica AB
As technology has continued to advance, engineering methods are increasingly needed for learning and development initiatives that depend upon data science, computer science, and learning science to structure solutions and to measure outcomes and results. Learning engineering represents a new amalgamated discipline that applies engineering methodologies to develop learning technologies and infrastructures to better support learners and learning. The need for learning engineering is becoming more apparent, and the powerful combination of this field with the work of instructional design has the potential to significantly advance learning and its impact on organizations. For this partnership to work well, we need to understand what competencies instructional designers need to have in this new world, as well as the competencies that learning engineers bring to the table .
In this session you’ll explore the ways in which instructional designers of the future can better prepare to collaborate with learning engineers assigned to enterprise learning initiatives. You’ll start by investigating frameworks that show the taxonomies of skills expected of instructional designers working in a variety of industries. These expectations will come from a review of professional research literature, professional practice literature, professional association documentation, and job descriptions. You’ll then dive deeper into the different subgroups of skills associated with learning design and how they can be leveraged in instructional design and learning engineering. You’ll discover how expectations for learning designers and learning engineers differ across market sectors and get guidance for anticipating how to prepare for future professional development.
In this session, you will learn:
- That ID is evolving and how the ID research community is responding to new demands on the field
- The impact that learning engineering is likely to have on instructional designers in the future
- That learning engineering and learning design, working together, offers a powerful combination of future skills
- That ID professionals need to be aware of scientific developments in ed tech
- The combination of scientific methods and creative problem-solving will leverage the art and science of human learning and performance improvement.
Audience:
Designers, developers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Data analytics, X realities, machine learning, deep learning, AI
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Ellen Wagner
Managing Partner
North Coast EduVisors
Ellen Wagner is an accomplished learning technology professional with career experiences in academic, commercial, and non-profit organizations. She has worked as a tenured professor and university administrator, was a founding ed tech entrepreneur, a senior executive of publicly traded software companies, a journal editor, and a board member of a number of start-up ed tech companies. Her areas of expertise include ed tech, emerging tech, change management, instructional systems design and learning engineering, and digital learning (online and eLearning).
612 Shorten Your Design Cycle with Effective Co-creation Sessions
3:00 PM - 4:00 PM Thursday, October 24
Trinidad AB
The traditional approach for designing a learning experience and then gathering content can sometimes also inadvertently include frustrating roadblocks—things like SME wrangling, latecomer reviewers who disrupt design and delivery timelines, and new content that hits the stage at the eleventh hour. With more learning for us to create and quicker turnarounds expected, anything that can help us speed up our design cycles and reduce these kinds of disruptions can be a real win.
Find out how co-creation design sessions can help shorten your design cycle and avoid common delays. In this session you’ll look at methods, approaches, tools, and templates for successful program and content co-creation that result in high-impact, actionable, bought-in designs to accelerate your design and development process. You’ll discuss how to plan and facilitate design sessions that jump start your development process. Then you’ll explore a simple process to engage the right people in a valuable co-creation session that maximizes coordination and minimizes SME level of effort throughout the development process. Finally, you’ll examine how to apply tools and templates to a project you're working on that would benefit from a co-creation design session.
In this session, you will learn:
- Identify projects that would benefit from a design session approach
- Apply key strategies for planning a design session that will have a positive impact on your upcoming project
- Modify provided tools and templates to lead a design session in your organization
- Package the outputs from design sessions into assets that become the foundation of your project
Audience:
Designers, managers
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Britney Cole
VP, Innovation
Blanchard
As vice president of innovation and the head of the Blanchard Innovation Lab and Experience Center, Britney Cole is a visionary leader who positively impacts lives through cutting-edge solutions that drive personal, professional, and organizational growth. With nearly 20 years of experience in corporate training and leadership development, Britney is a highly sought-after consultant, speaker, and thought leader. Her mission is to help employees learn new skills, enable managers to lead their teams effectively, and assist executives in running their businesses.
613 Measure ROI by Collecting, Connecting & Visualizing Data
3:00 PM - 4:00 PM Thursday, October 24
Montego DE
Training professionals find it difficult to prove the ROI of their efforts. That makes it harder to grow programs, sell training services, or find our "seat at the table”. Many of us can't get past Kirkpatrick's levels one or two to measure our training outcomes, and as a result can't also measure the broader impact of our training efforts. How do we get access to the data we need, and how do we successfully use that data to tell a story that resonates with stakeholders?
In this session, you'll learn how to make more effective, data-driven decisions about your program. You'll explore new ways to measure the impact of your programs and discover different options for connecting your data. You'll also experiment with different approaches to data-driven storytelling. To tie it all together, you'll leave with a plan to connect your data and set up a measurement plan that drives more sustainable training outcomes.
In this session, you will learn:
- How to move past smile-sheets and quizzes as measurement tools
- How to connect training data from multiple sources
- How to use training data and business data to show the impact of your program
- How to tell stories using data that resonate with stakeholders and executives
- What the different options for data integration look like
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
LMS, data warehouse, data visualization, CRM, HRIS, IPaaS
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Adam Avramescu
Global Customer Training & Enablement Leader
Slack
Adam Avramescu is a customer education leader with over 10 years of experience working with software companies across finance, marketing, HR, and other industries. Since starting his career as an instructional designer working with organizations ranging from Fortune 500 companies to higher-education and non-profits, he has built and grown customer education programs for companies such as Optimizely, Kasasa, and Checkr. In 2014, he started the Bay Area Customer Education Meetup, numbering 800 members. He also co-hosts the podcast CELab: The Customer Education Laboratory, and is active in speaking and writing about the role of customer education for modern technology companies.
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Dave Derington
Director of User Enablement
Azuqua
Dave Derington is currently the director of Azuqua's user enablement program, working relentlessly to help customers, partners, and team members alike to have passion for Azuqua. Part investigative journalist, part teacher, and part computer geek, Dave loves to make complex technology easy by learning things the hard way, organizing it, and sharing that knowledge to everyone who needs it in a fun and relatable way. Dave's career has spanned many industries. He has been a laboratory chemist, a professor, a web developer, a project manager, a business analyst, and more.
614 From Start-up to Global Leader: Scaling Training at the Speed of Business
3:00 PM - 4:00 PM Thursday, October 24
Martinique A
Good news: Your company is about to have its "iPhone moment" and nearly quadruple in size! Bad news: You are responsible for scaling training as the company grows from a promising start up into a world-wide industry leader. You have a small team of jack-of-all-trades learning professionals that need to scale training faster than an intern returning from a coffee run. The budget is small, the bandwidth is past its limit, and the days until launch are looming. What would you do if big changes were coming quickly with no sign of slowing down?
In this case study session, discover how The VOID (a location-based entertainment VR company) used a blended, dispersed, and social learning approach to ramp up training more quickly than was imaginable for a diverse audience that included managers, engineers, developers, technicians, customer service representatives, and construction workers. You’ll learn how to disperse design, development, and implementation tasks across trained (and untrained!) people to produce high-quality training in a compressed timeline, and curate not only content but also people to get the job done. You’ll also explore the unique challenges of designing training for a product that is still in development for a business that is growing at the speed of light. Kind of like building the plane while it is in the air. And teaching the pilot how to fly it. And the mechanic how to maintain it. All at the same time.
In this session, you will learn:
- What makes a difference in scaling a training program quickly
- How to think differently about your people and resources to help you grow your training program at the speed which the business is growing
- What you can do to keep the personal touch of your training as you scale your training program for a global audience
- How to approach a training strategy for a product that you believe in, but isn't finished yet
- Techniques for effectively managing time and resources to develop training for the widest audience possible with limited time and resources
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed:
Articulate Storyline, LMS
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Elizabeth Wisch
Freelance Instructional Design and eLearning Development Consultant
Beth Wisch Consulting
Beth is a freelance instructional design and elearning development consultant. In her 15+ years as an instructional designer, Beth has worked with a variety of clients across many industries including government and private sector clients. Beth is passionate about helping clients think outside the box for training that will engage and excite learners while teaching them new skills and ideas. Beth's love of VR training was ignited while she wrote training for location-based VR company, The VOID VR, and she got to see the impact of immersive VR experiences first hand while working closely with VR designers and developers.
615 BYOD: Using Camtasia to Build Scenario-based Interactive Videos
3:00 PM - 4:00 PM Thursday, October 24
St Thomas AB
We’re all constantly looking for ways our audiences can apply new content in authentic, real-world scenarios. But what can you do when you don't have the time or money to build a full eLearning course, or when you realize your audience is tired of the standard eLearning "text and next" format? You could develop several scenario-based test questions, but unfortunately that won’t realistically replicate what learners will experience while on the job (since answering test questions isn’t how they will be applying what they learned). But … what if there was another way to provide realistic, scenario-based application so people actually gain confidence that they can apply what they’ve learned to their job?
In this interactive session you’ll learn how Camtasia can be used to create a scenario-based interactive video which allows the audience to apply what they’ve learned by making choices and "experiencing" the results of those choices. You’ll also find out how a learning and development professional from a Fortune 50 company leveraged this kind of user-generated video solution to help people learn insurance principles and experience the result of applying those principles in a realistic setting.
In this session, you will learn:
- How to apply Design Thinking principles as you transfer content into realistic scenarios
- How to build an interactive video in Camtasia 2018
- To use agile principles such as showcasing a minimum viable product (MVP) to your target to get feedback and make changes
- How multiple learning objects can be housed within a learning platform to create a robust learning experience
Audience:
Designers, developers
Technology discussed:
Camtasia
Participant technology requirements:
Camtasia 2018 (or newer). A link to access working files will be provided. Be sure your device can receive downloads from the Internet.
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Jonathan Hamilton
Learning Analyst
State Farm Insurance Companies
Jonathan Hamilton received his master's degree from Florida State University in instructional design. He was recognized with the distinguished alumni service award by Florida State University. Jonathan spent three years as an educational consultant with Pearson and currently works as a learning analyst for State Farm Insurance Companies. He has been recognized for spearheading the Video on Demand (VOD) implementation at State Farm. VOD leverages an internal YouTube-like platform to help State Farm internal employees create effective and engaging videos to help other employees accomplish their work tasks.
616 BYOD: Design and Develop an Interactive Chatbot
3:00 PM - 4:00 PM Thursday, October 24
Montego C
There are plenty of options for creating chatbots. From Amazon to Watson, there are versatile platforms that require strong developer skills and others that guide you step-by-step through the process of creating a chatbot. But choosing a platform may not even be the right place to start, or the most important part of the process. Really taking advantage of chatbot technology requires the right kind of planning and thought. And it might just require a bit of machine training.
In this session, we'll start with a high-level orientation to how chatbots work and then jump right into the design and development of a simple chatbot. You’ll identify the problem your chatbot is trying to solve, establish some goals for your chatbot, and map out a handful of choices your chatbot will make. By the end of this session, you'll have a working chatbot in the cloud that you can deploy on a variety of channels such as Facebook, Skype, Slack, and more. As well, your chatbot can be deployed in modalities such as text, voice, or email. You'll know how to think about designing chatbots and you'll walk away with tools to help guide you through that process.
In this session, you will learn:
- How to think through the design goals of your chatbot
- Considerations for choosing a chatbot platform
- One way to map your chatbot logic and choices
- The role of Natural Language Processing for chatbots
- How chatbots integrate with other technology solutions
- How to build and deploy a simple chatbot online
Audience:
Designers, developers, managers
Technology discussed:
A web-based chatbot development platform, Rasa, an open source toolset to build contextual AI assistants, Botpress, an open source chatbot framework and platform
Participant technology requirements:
A laptop with internet connectivity. You will also need the ability to download and edit an MS Word document that will guide you through parts of the process.
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Joe Fournier
Learning Infrastructure Designer
Anthem
A long-time learning professional, Joe Fournier has been a hands-on practitioner, manager, director, and consultant to many Fortune 100 companies. He is currently a learning infrastructure designer focusing on the edge and exploring the use of technology in learning and performance contexts. Joe's current projects and interests include mobile learning, AI/machine learning, chatbots, and blockchain. Joe leads the internal Learning Innovation and AI Enthusiasts learning communities at Anthem.