Workflow Learning Summit

Monday, March 25

Workflow learning. Microlearning. Performance support. If you were to draw a Venn diagram of these three ideas, the circles would largely overlap. The reason for the increased interest in these areas isn’t because they are radically new ideas; it’s because we’ve reached the moment in which technology has caught up to the promise of supporting learning and performance within the context of work itself.

The Workflow Learning Summit explores the enormous potential in workflow learning and why it is the most exciting opportunity learning and development has had in decades. You will hear from industry leaders who are paving the way and practitioners who have already transformed their work by inserting learning and support into the workflow.

Who should attend

The emergence of workflow learning will impact every member of the learning and development team. Whether you are a senior leader responsible for setting your organization’s learning strategy or a designer required to build assets to support that strategy, workflow learning will change the nature of your work. This summit is for anyone exploring how the emergence of workflow learning is changing the world of learning and development.

Agenda

8:30a – 8:45a

Welcome

8:45a – 10:00a

The Opportunity of Workflow Learning

Workflow learning isn’t a new concept. Whether it’s performance support, microlearning, or some other label, we’ve been talking about the value of supporting learning in the course of work for decades. But the potential of the idea always seemed just out of reach … until now. Workflow learning is now a reality, and it has the power to transform how we look at learning and development. —Bob Mosher

10:00a – 10:15a

Break

10:15a – 10:45p

Workflow Learning Tools, Technologies, and Approaches

While much of workflow learning happens naturally, there are ways that L&D can support their learners’ performance and encourage behavior change. Using research conducted by The eLearning Guild, we will examine the various tools, technologies, and approaches organizations are using to support workflow learning. —Jane Bozarth

10:45a – 11:15p

Work Environment

The nature of work itself is changing. In this section, we will explore how the future of work is driving the shift towards workflow learning. —Megan Torrance

11:15a – 11:45p

Digital Learning

Digital technologies are changing what it means to live, work, and play. In this section, we will explore how workflow learning fits into how we exist in an increasingly digital world. —David Kelly

12:00p – 1:00p

Lunch

1:00p – 1:45p

Knowledge Management and Workflow Learning

In this section, we will explore the role knowledge management plays in workflow learning and how that role represents a new view of what knowledge management means to an organization. —Marc Rosenberg and Steve Foreman

1:45p – 2:30p

Developing the Workflow Learning Mindset

Workflow learning represents a fundamental shift in how organizations look at learning and training. In this section, we will examine how to develop the workflow learning mindset in multiple stakeholders, including not only L&D professionals, but the workforce and senior leadership as well. —Conrad Gottfredson & Bob Mosher

2:30p – 2:45p

Break

2:45p – 3:45p

Workflow Learning Support vs. Traditional Training Approaches

Workflow learning is different from traditional training approaches, and it requires a different approach. In this section, we will explore how your approach to designing resources and measuring performance changes as you shift your attention to workflow learning and support. —Confrad Gottfredson

3:45p – 4:15p

The Future of Workflow Learning

The technologies enabling workflow learning today are just the beginning. As we close out the Workflow Learning Summit, we will examine the emerging technologies that are accelerating the changing nature of work, and why that increases the urgency to start developing workflow learning strategies today. —David Kelly

4:15p – 4:30p

Closing

We’ll discuss how to put what we learned into action and keep the conversations and learning going on throughout the year.